Blue Coat PacketShaper 3500

7/22/2019 Blue Coat PacketShaper 3500

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B E

T A

D

R APacketShaper®

Quick Start Guide

For all PacketShaper Models

Document Number: 20-0233-04 Revision C.0



Copyright, Trademarks, and Patents

Copyright© 1999-2009 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may

be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole orin part, or translated to any electronic medium or other means without the written consent of Blue CoatSystems, Inc. All right, title and interest in and to the Software and documentation are and shall remain theexclusive property of Blue Coat Systems, Inc. and its licensors. ProxyAV™, CacheOS™, SGOS™, SG™,Spyware Interceptor™, Scope™, ProxyRA Connector™, ProxyRA Manager™, Remote Access™ andMACH5™ are trademarks of Blue Coat Systems, Inc. and CacheFlow®, Blue Coat®, Accelerating TheInternet®, ProxySG®, WinProxy®, PacketShaper®, PacketShaper Xpress®, PolicyCenter®, PacketWise®,AccessNow®, Ositis®, Powering Internet Management®, The Ultimate Internet Sharing Solution®,Cerberian®, Permeo®, Permeo Technologies, Inc.®, and the Cerberian and Permeo logos are registeredtrademarks of Blue Coat Systems, Inc. All other trademarks contained in this document and in the Softwareare the property of their respective owners.

BLUE COAT SYSTEMS, INC. AND BLUE COAT SYSTEMS INTERNATIONAL SARL (COLLECTIVELY“BLUE COAT”) DISCLAIM ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS ORIMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHEDHEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN,

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NOEVENT SHALL BLUE COAT, ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES,WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUE COATSYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PacketShaper®, PacketShaper Xpress®; PacketSeeker®, and iShared® appliances, and PolicyCenter®, PacketWise® iShared®, iShaper™ and In-telligenceCenter software protected by, or for use under, one or more of the following U.S. Patents: 5,802,106; 6,018,516; 6,038,216;6,046,980; 6,115,357; 6,205,120; 6,285,658; 6,298,041; 6,412,000; 6,456,630; 6,457,051; 6,460,085; 6,529,477; 6,584,083; 6,591,299;6,654,344; 6,741,563; 6,847,983; 6,850,650; 6,854,009; 6,928,052; 6,934,255; 6,934,745; 6,970,432; 6,985,915; 7,003,572; 7,012,900;7,013,342; 7,032,072; 7,035,474; 7,051,053; 7,054,902; 7,103,617; 7,154,416; 7,155,502; 7,203,169; 7,236,459; 7,283,468; and 7,292,531.Other U.S. and international patents pending.

SNMP Research SNMP Agent Resident Module Version 14.2.1.7. Copyright 1989-1997 SNMP Research, Inc.This product includes software developed by the University of California, Berkeley and its contributors. Portions Copyright © 1982, 1983, 1986,1989, 1990, 1993 by The Regents of the University of California. All rights reserved.

Portions Copyright © 1996 by Internet Software Consortium.

Portions Copyright © 1993 by Digital Equipment Corporation.

Portions Copyright © 1990 by Regents of the University of Michigan. All rights reserved.

This product includes software developed by the University of California, Berkeley and its contributors. Portions Copyright © 2001 Mike Bar-croft. Portions Copyright © 1990, 1993 by The Regents of the University of California. All rights reserved.

This product incorporates software for zipping and unzipping files.UnZip 5.42 of 14 January 2001, by Info-ZIP.Zip 2.3 (November 29th 1999).Copyright © 1990-1999 Info-ZIP

Portions copyright 1994, 1995, 1996, 1997, 1998, by Cold Spring Harbor Laboratory. Funded under Grant P41-RR02188 by the National Insti-tutes of Health. Portions copyright 1996, 1997, 1998, by Boutell.Com, Inc. GIF decompression code copyright 1990, 1991, 1993, by David Ko-blas ([email protected]). Non-LZW-based GIF compression code copyright 1998, by Hutchison Avenue Software Corporation (http://www.hasc.com/, [email protected]).

Portions Copyright © 2006 Narciso Jaramillo. <[email protected]>



TACACS+ software Copyright 2000,2001 by Roman Volkov.

* Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the docu-mentation and/or other materials provided with the distribution.

* The names of its contributors may not be used to endorse or promote products derived from this software without specific prior written per-

mission.

http://www.bluecoat.com

Revision HistoryMarch, 2009 20-0233-04 Rev C.0February, 2009 20-0233-04 Rev B.0October, 2008 20-0233-04 Rev A.1December, 2007 20-0233-03 Rev A

Americas:

Blue Coat Systems, Inc.

420 N. Mary Ave.Sunnyvale, CA 94085

Rest of the World:

Blue Coat Systems International SARL

3a Route des Arsenaux1700 Fribourg, Switzerland





PacketShaper Quick Start Guide 1

Contents

Chapter 1: Installation..................................................................................3Introduction ......................................................................................................................................................3

About Your PacketShaper............................................................................................................................4

What’s in the Box ......................................................................................................................................4

PacketShaper Interfaces.........................................................................................................................4

PacketShaper Front Panel .....................................................................................................................5

Electrical and Environmental Specifications ..................................................................................6

Supported Versions of PacketWise ....................................................................................................8

Physical Installation ........................................................................................................................................9

Rack Mount Considerations..................................................................................................................9

Rack-Mount Instructions......................................................................................................................10

Chapter 2: Configuring a PacketShaper ...................................................15

Introduction ....................................................................................................................................................15

Step 1: Connecting a PacketShaper to the Network ........... ........... ............ ........... ........... ........... .....16

Selecting the Right Cable ....................................................................................................................16

Connecting Between a Switch and Router ...................................................................................16

Connecting Between a Switch and Server ....................................................................................17

Verify Network Traffic with Power Off.............................................................................................18

Step 2: Power on the PacketShaper........................................................................................................19

Step 3: Complete Guided Setup...............................................................................................................20Pre-Configuration Checklist................................................................................................................20

Step 4: Install License Keys.........................................................................................................................24

Step 5: Verify PacketShaper Configuration..........................................................................................25

Where to Go Next..........................................................................................................................................26

Appendix A: Pinout Descriptions ..............................................................27

Console (Serial) Port .....................................................................................................................................27

Null Modem Cable ........................................................................................................................................28

Appendix B: Safety and Regulatory Information.....................................29

Declaration of Conformity..........................................................................................................................30

Safety Warnings.............................................................................................................................................31

Compatibility and Safety Compliance .......... ............ ........... ........... ............ ........... ............ ........... .........35

Recycling Your Appliance...........................................................................................................................39



2 PacketShaper Quick Start Guide




Chapter 1: Installation

Introduction

This PacketShaper Quick Start Guide describes how to physically install, connect, and con‐

figure a PacketShaper. The following resources provide additional product information, configuration, and operation content:

• Online Help: context‐sensitive help with sufficient detail to help you set up and

maintain configurations. To access help, click the Help link. The command‐line

interface (CLI) also has online help, which provides command syntax details.

• PacketGuide: a browser‐ based resource that contains conceptual overviews, de‐

scriptions of configuration and operation tasks, recommendations on how to

solve common network and application problems, and complete reference mate‐

rials pertaining to the use of PacketWise software. To access PacketGuide online:

■ In the PacketWise browser interface, click the Documentation link.

■ Visit https://hypersonic.bluecoat.com/packetguide/version.htm and

select the PacketGuide version that matches the installed version of PacketWise

software.

Customer Support For answers to technical questions, visit:http://www.bluecoat.com/support/packeteer/supportresources

Click on the Web Support link to access a knowledgebase, known as the Technical In‐

formation Library (TIL), plus an Online Support Center.





About Your PacketShaper

The following topics provide information about your PacketShaper:

• “What’s in the Box” on page 4

• “PacketShaper Interfaces” on page 4

• “PacketShaper Front Panel” on page 5

• “Electrical and Environmental Specifications” on page 6

• “Supported Versions of PacketWise” on page 8

What’s in the Box

All PacketShaper models ship with accessory kits that supply power cables, network

and console cables, and rack mounting hardware.

PacketShaper Interfaces

The following table lists supported interfaces for PacketShaper models:

Model Interface Specification

900 &

1400

Network Interfaces:LAN Expansion Modules (LEM):

Integrated Backup Ports:Out-of-Band Management Port:

Console Port:

Copper 10/100 MbpsNoneTwo (Backup Inside and Backup Outside)Yes (through backup por ts)RS-232 (AT-compatible) with male DB-9 connector

1700 Network Interfaces:LAN Expansion Modules (LEM):


Console Port:

Copper 10/100/1,000 MbpsNoneNoneYesRS-232 (AT-compatible) with male DB-9 connector

3500 &

7500

Network Interfaces:LAN Expansion Modules (LEM):


Console Port:

Copper 10/100/1,000 MbpsCopper 10/100/1,000 Mpbs, Fiber SFPNoneYesRS-232 (AT-compatible) with male DB-9 connector

10000 Network Interfaces:LAN Expansion Modules (LEM):


Console Port:

Copper 10/100/1,000 Mbps, Fiber 1,000 MbpsCopper 10/100/1,000 Mpbs, Fiber SFPNoneYes (through LEM)RS-232 (AT-compatible) with male DB-9 connector





PacketShaper Front Panel

An example of a PacketShaper front panel is shown in the illustration below. While the

front panel of your unit may differ in appearance, all models include the following fea‐

tures:

• One AT‐compatible DB‐9 serial port (CONSOLE) to connect a terminal or PC to

the appliance

• Two network interfaces, INSIDE and OUTSIDE. On models designed for Ethernet LAN networks, these ports accept RJ‐45 connectors. On models designed for fi‐

ber‐optic networks, these ports will accept either SX or LX small form‐factor plug‐

gable (SFP) transceivers.

Some models are also equipped with:

• One RJ‐45 Ethernet out‐of‐ band management port (MGMT) to access and manage

the unit on a management network

• Two backup

network

ports,

BACKUP INSIDE

and

BACKUP OUTSIDE

• An LCD panel that indicates the unit’s operating state

• Expansion slots for LAN Expansion Modules (LEMs)

• A bypass control port (CONTROL) to be used with the Fiber Bypass Switch

• USB ports, reserved for future use

Note: On the PacketShaper 900 model, the network ports can be found on the back panel

of the appliance.

Power

USBCONSOLE

INSIDE

OUTSIDE

MGMTIN:

OUT:INS IDE OUT SIDE

Status

Fault

LINK

Tx/Rx

SPEED

LINK

Tx/Rx

SPEED

LINK

Tx/Rx

SPEED

L I NK

T x / Rx

S P E E D

INSIDE

OUTSIDE

L I NK

T x / Rx

S P E E D

LCD USB

Ports

DB-9 SerialPort

ExpansionSlots

ManagementRJ-45 Connector

Inside

RJ-45 Connector

Outside

RJ-45 Connector

Power

CONSOLE





Electrical and Environmental Specifications

PacketShapers have varying power and environmental specifications depending on

model and unit configuration. The following table displays data as measured at each

model’s maximum configuration.

Note: Complete specifications for all models can be found in the Product Information

section of PacketGuide:

https://hypersonic.bluecoat.com/packetguide/current/products/

Model Electrical Environmental

900 Power Supply Rating: DC 19V, 4.73 A

PacketShaper 900 to be used with external power

supply Channel Well Technology, model PAC090KINPUT: 100-240V~, 50/60Hz, 2.0A;OUTPUT: DC 19V, 4.73A

Heat Dissipation: 167 BTU/hour (42 Kcal/hour)Noise Level: 56 dB

Operating:Temp.: 32° F to 104° F (0° C to 40° C)

Relative humidity: 0% to 95% non-condensingAltitude: 0 to 10,000 ft. operating

Storage:Temp.: -13 ° F to 158 °F (-25° C to 70 ° C)Relative humidity: 5% to 95%Air Pressure: 70 to 106 kPa

1400 Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5ADC Output Power: 17 wattsAC Input Power: 48 watts

Input Current:■ 0.59 A at 90 VAC/60 Hz■ 0.44 A at 120 VAC/60 Hz■ 0.31 A at 180 VAC/60 Hz■ 0.28 A at 240 VAC/60 Hz


Operating:Temp.: 32° F to 104° F (0° C to 40° C)Relative humidity: 0% to 95% non-condensing

Altitude: 0 to 10,000 ft. operatingStorage:Temp.: -13 ° F to 131°F (-25° C to 55° C)Relative humidity: 5% to 95%Air Pressure: 70 to 106 kPa





1700 Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5ADC Output Power: 47 wattsAC Input Power: 61 watts

Input Current:

■ 0.70 A at 90 VAC/60 Hz■ 0.52 A at 120 VAC/60 Hz■ 0.36 A at 180 VAC/60 Hz■ 0.29 A at 240 VAC/60 Hz


Operating:Temp.: 32° F to 104° F (0° C to 40° C)Relative humidity: 0% to 95% non-condensingAltitude: 0 to 10,000 ft. operating

Storage:Temp.: -13 ° F to 131°F (-25° C to 55° C)Relative humidity: 5% to 95%Air Pressure: 70 to 106 kPa

3500* Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5ADC Output Power: 56 wattsAC Input Power: 69 watts

Input Current:



*Measured with 2 LEMs and 1 power supply.



7500* Power Supply Rating: 100/240 VAC, 50/60 Hz, 2.5ADC Output Power: 59 wattsAC Input Power: 74 watts

Input Current:

■ 0.82 A at 90 VAC/60 Hz■ 0.62 A at 120 VAC/60 Hz■ 0.47 A at 180 VAC/60 Hz■

0.38 A at 240 VAC/60 HzHeat Dissipation: 253 BTU/hour (64 Kcal/hour)Noise Level: 60 dB

*Measured with 2 LEMs and 2 power supplies.








Supported Versions of PacketWise

In most cases, support for new PacketShaper models is introduced with a specific ver‐sion of PacketWise. For example, support for PacketShaper model 900 was introduced

with PacketWise 8.2.2. A compatible version of PacketWise software is pre‐installed on

your PacketShaper.

The following table lists PacketShaper models and the supported PacketWise software

versions.

! Caution: Never install an earlier software version than is listed for a particular model: your

PacketShaper will fail to boot.

10000* Power Supply Rating: 100/240 VAC, 50/60 Hz, 8ADC Output Power: 265 wattsAC Input Power: 277 watts

Input Current:



*Measured with 2 LEMs and 2 power supplies.



PacketShaper Model Supported PacketWise Versions

900 8.2.2 and later

1400 7.4, 7.5, 8.1 and later (version 8.0 not supported)

1700, 3500, 7500, 10000 7.3 and later






Physical Installation

All PacketShaper models can be installed in standard 19‐inch racks, on a sturdy shelf, or table‐top. Included with each PacketShaper are:

• mounting brackets

• bracket screws (to attach the brackets to the appliance)

• mounting screws (to attach the brackets to the rack)

Unlike full‐width models, the compact PacketShaper 900 models ship with two sets of mounting brackets:

• Rack‐mount brackets to mount the PacketShaper 900 and its external power sup‐

ply in a standard 19‐inch rack

• Direct‐mount brackets to mount the PacketShaper vertically on a wall or horizon‐

tally on or beneath a table top

Rack Mount Considerations

When operating the unit in an equipment rack, ensure that:

• The ambient temperature around the unit (which may be higher than the room

temperature) is within the limit specified for the unit.

• There is sufficient airflow around the unit.

• Electrical circuits are not overloaded — consider the nameplate rating of all the

connected equipment, and make sure you have over‐current protection.

• The equipment is properly grounded.

• No objects are placed on the top of the unit.

Refer to “Electrical and Environmental Specifications” on page 6 for the power and en‐

vironmental specifications of your PacketShaper.





Rack-Mount Instructions

This section includes the following tasks:

• “Rack‐Mounting a Full‐Width PacketShaper” on page 10

• “Rack‐Mounting

a PacketShaper

900”

on

page

11

• “Direct‐Mounting a PacketShaper 900” on page 12

Rack-Mounting a Full-Width PacketShaper

To rack‐mount a PacketShaper model 1400, 1700, 3500, 7500, or 10000:

1. Find a location on the rack with space to mount the PacketShaper, adequate power, and proximity to a router or switch on the network.

2. Attach one bracket to each side of the unit with the supplied bracket screws, located

at the front, center and/or rear of some models.

3. Secure the PacketShaper to the rack with two mounting screws on the rack’s left side

and two

mounting

screws

on

the

rack’s

right

side.

Rack Air Flow Vents

Bracket

Center-Mounting Position

Bracket Screws

Front-Mounting Position

Rack

Mounting Screws

et





Rack-Mounting a PacketShaper 900

To rack‐mount a PacketShaper 900:

1. Find a location on the rack with space to mount the PacketShaper, adequate power,

and

proximity

to

a

router

or

switch

on

the

network.2. Attach a rack‐mount bracket to each side of the PacketShaper. You can mount the

unit facing either forward (as shown below) or backward (with the network

interfaces facing front).

3. Secure the PacketShaper to the rack with mounting screws.

POWER

Pack etShaper ® 900

STATUS

DISK

SPEEDLINKTx / Rx

INSIDE

OUTSIDE

OUTSIDE

BACKUP

INSIDE

Cable Pass-Through Aperture

Power Supply Tray

POWER


STATUS

DISK

SPEEDLINKTx / Rx

INSIDE

OUTSIDE

OUTSIDE

BACKUP

INSIDE





4. (Optional) Secure the external power supply to the power supply tray with the

power supply bracket.

Direct-Mounting a PacketShaper 900

Given its small size and light weight (4.5 lbs / 2.05 kg), the PacketShaper 900 can be

mounted vertically on a wall or horizontally on or beneath a table. Your accessory kit contains two direct‐mount brackets, but you must supply appropriate fasteners for your

mounting surface.

To direct‐mount a PacketShaper 900:

1. Find a location with space to mount the PacketShaper, adequate power, and

proximity to a router or switch on the network.

USB

4.73ADC 19V

eth0LAN eth1

WAN

MGMT

CONSOLE

Power Supply

Power Supply Bracket





2. Attach a direct‐mount bracket to each side of the PacketShaper. You can mount the

unit facing either forward (as shown below) or backward (with the network

interfaces facing front).

3. Secure the PacketShaper in a horizonal or vertical position with fasteners appropriate for the mounting surface.

Next: “Chapter 2: Configuring a PacketShaper” on page 15.

POWER


STATUS

DISK

SPEEDLINKTx / Rx

INSIDE

OUTSIDE

OUTSIDE

BACKUP

INSIDE

POWER


STATUS

DISK

SPEEDLINKTx / Rx

INSIDE

OUTSIDE

OUTSIDE

BACKUP

INSIDE








Chapter 2: Configuring a PacketShaper

Introduction

The tasks to deploy a new PacketShaper are grouped into the following steps:

• “Step 1: Connecting a PacketShaper to the Network” on page 16

• “Step 2: Power on the PacketShaper” on page 19

• “Step 3: Complete Guided Setup” on page 20

• “Step 4: Install License Keys” on page 24

• “Step 5: Verify PacketShaper Configuration” on page 25

Before you begin, verify that you have all of the information from the “Pre‐Configura‐

tion Checklist” on page 20.





Step 1: Connecting a PacketShaper to the Network

The tasks in this section describe how to connect your PacketShaper to a router or server in the data path of your network:

• “Selecting the

Right

Cable”

on

page

16

• “Connecting Between a Switch and Router” on page 16

• “Connecting Between a Switch and Server” on page 17

• “Verify Network Traffic with Power Off” on page 18

Note: For more deployment options, refer to https://hypersonic.bluecoat.com/

packetguide/current/products/entdeptopos.htm .

Selecting the Right Cable

To

ensure

that

your

PacketShaper

functions

as

a

direct

pass‐

through

for

network

traffic

when powered off or booting, you need to select the proper cable. Your choice of either a crossover or straight‐through cable depends on the type of device you connect to your PacketShaper. Follow these guidelines when connecting devices:

Connecting Between a Switch and Router

To deploy a PacketShaper bewteen a switch and router, connect the PacketShaper’sINSIDE

interface

to

the

switch

and OUTSIDE

interface

to

the

router:1. On the router, disconnect the straight‐through or fiber‐optic cable that goes to the

switch.

2. Reconnect this cable to the PacketShaper interface labeled INSIDE.

Between a PacketShaper and a Use this cable:

Router Crossover (orange)

Firewall Crossover (orange)

Server Crossover (orange)

Uplink ports Crossover (orange)

Hub straight-through

Switch straight-through





3. With an orange crossover cable, connect the PacketShaper’s OUTSIDE interface to

the router.

4. (Optional) If your PacketShaper has a management port (MGMT) or a LAN

Expansion Module (LEM), you can connect these interfaces to a router or switch on

your management network for out‐of‐ band management.

5. (Optional) If your PacketShaper is configured with backup network ports, connect

your backup

router

to

the

BACKUP OUTSIDE

interface

on

your

PacketShaper,

and

connect your switch (or backup switch) to the BACKUP INSIDE interface.

6. Proceed to “Verify Network Traffic with Power Off” on page 18.

Connecting Between a Switch and Server

To deploy a PacketShaper between a switch and server, connect the PacketShaper’s

OUTSIDE interface to the switch and INSIDE interface to the server:

1. On the server, disconnect the straight‐through or fiber‐optic cable that goes to the

switch.

2. Reconnect

this

cable

to

the

PacketShaper

interface

labeled OUTSIDE.

3. With an orange crossover cable, connect the PacketShaper’s INSIDE interface to the

server.

4. (Optional) If your PacketShaper has a management port (MGMT) or a LAN

Expansion Module (LEM), you can connect these interfaces to a router or switch on

your management network for out‐of‐ band management.

CONSOLE

INSIDE OUTSIDE

SPEED

LINK

Tx/Rx

SPEED

LINK

Tx/Rx

10/100/1000

Ethernet

INSIDE

SPEED

LINK

Tx/Rx

OUTSIDE

SPEED

LINK

Tx/Rx

10/100/1000

Ethernet

FAULT

STATUS

POWER

To Management

Network

To Switch To Router

INSIDE OUTSIDE

Power

USBCONSOLE

INSIDE

OUTSIDE

MGMTIN:

OUT:INSIDE OUTSIDE

Status

Fault

LINK

Tx/Rx

SPEED

LINK

Tx/Rx

SPEED

LINK

Tx/Rx

SPEED

L I NK

T x / Rx

S P E E D

INSIDE

OUTSIDE

L I NK

T x / Rx

S P E E D

Power

CONSOLE

To Server To Switch

To Management

Network





5. (Optional) If your PacketShaper is configured with backup network ports, connect your backup router to the BACKUP OUTSIDE interface on your PacketShaper, and

connect your switch (or backup switch) to the BACKUP INSIDE interface.

6. Proceed to “Verify Network Traffic with Power Off” on page 18.

Verify Network Traffic with Power Off

To ensure that the PacketShaper is cabled correctly and that traffic will pass through the

appliance when powered off or offline (failover bypass), verify network traffic with the

power off.

Start a continuous ping from a LAN host to the WAN gateway:

ping -t <gateway-ip >

where < gateway‐ip> is the IP address of the gateway. If the gateway replies, then the in‐

terfaces are cabled correctly. For example:

Repl y f r om 123. 456. 789. 0: bytes 32 t i me<1ms TTL=255

If there is no response from the gateway, try the following:

• Ensure that the OUTSIDE interface is connected to the WAN router and theINSIDE interface to the LAN switch.

• Verify the IP address of the WAN gateway.





Step 2: Power on the PacketShaper

The following table describes how to power on and power off PacketShaper models.

Model Power On Power Off

900 1. Plug power sup ply cord into the Packe tSha per2. Plug the power supply to AC power.

Unplug the power supplycable.

1400 1. Connect the power cord to the PacketShaper’s power connector outletin the back of the unit.

2. Plug the other end of the power cord into AC power.3. Flip the power switch to the on position.

For the PacketShaper 1400,1700, 3500, and 7500:

1. Flip the power switch tothe off position (thePacketShaper will turn

off, but the unit'smotherboard remainspowered).

2. To fully remove powerfrom the motherboard,disconnect the powercord.

1700,3500,and7500

PacketShaper 1700 and 3500 units have one power supply module; thePacketShaper 7500 has two hot-swappable modules. One power cord isincluded for each installed power supply. Each power supply has its own powerswitch, located on the back of the unit.

1. Connect the power cord(s) to the PacketShaper’s outlet(s) in the backof the unit.

2. Plug the other ends of the power cord(s) into AC power. When usingtwo power supplies, be sure to connect the two power cords to outletson separate circuit breakers.

3. Press the power switch on each power supply.

10000 The PacketShaper 10000 has dual hot-swappable alternating power supplies.Two power cords are included with your PacketShaper — one for each powersupply. The power switch is located on the back of the unit.

1. Connect the power cords to the PacketShaper’s outlets in the back of the unit.

2. Plug the other ends of the power cords into AC power. Be sure toconnect the t wo power cords to outlets on separate circuit breakers.The PacketShaper should immediately turn on; if it doesn’t, press thepower switch on the back of the unit momentarily. (If you press theswitch too long, it will not power up. If this happens, just press the

switch again.)Note: On some PacketShaper 10000 models configured with two powersupplies, an alarm buzz will sound in the event of power interruption, powersupply failure, or when only one of the two power supplies is connected to apower outlet. To silence the alarm, press the red button on the power supply.

1. Toggle the rear powerswitch.

2. To fully remove powerfrom the motherboard,disconnect the powercord.





Step 3: Complete Guided Setup

Guided Setup is an automated process for initial configuration of your PacketShaper and will automatically run the first time you access a new unit. There are three ways to

access Guided

Setup:

• “Guided Setup via Web Browser” on page 21

• “Guided Setup via Remote Login” on page 22

• “Guided Setup via Direct Console Connection” on page 22

Pre-Configuration Checklist

Before you begin, collect the following information and write it in the Value column for your reference during Guided Setup:

Description Value

IP address for the PacketShaper

Subnet mask for the subnet on which the PacketShaper resides

Example: 255.255.0.0

Site Router (IP address or “none”)

● When you set the site router to none, the unit manages all traffic passingthrough it, regardless of whether the traffic is going to or from the siterouter. Most customers set the site router to none; this is therecommended setting.

● When you set a site router IP address, the unit only monitors/managesEthernet packets going to and from this router. All other Ethernetpackets, including multicast, are ignored.

Gateway IP address

Example: 172.21.0.1

(Optional) IP address(es) of the domain name service (DNS) server anddefault domain name

Look and Touch Passwords

The Look password enables read-only access, while the Touch passwordenables read/write access. Passwords can be up to nineteen characters longand are case sensitive. They can consist of a combination of letters,numbers, and all special characters.

Look password:

Touch password:





Guided Setup via Web Browser

To access Guided Setup using a web browser:

1. Open

your

browser

and

enter

either

the

factory‐

set

IP

address:207.78.98.254

or the DNS name:

unconfigured.packetshaper.com

into your browser’s Address or Location field.

Note: Using the DNS name to access an unconfigured unit works only if a DNS server is

configured on your network and your desktop computer is connected to the INSIDE

interface.

Upon successfully

accessing

the

PacketShaper,

the

Guided

Setup

window

appears:

2. Select local or shared mode.

Shared mode is used to configure multiple PacketShapers with the PolicyCenter software. If you are not using PolicyCenter, or if you want to configure the unit independently of other units, choose local mode.

3. Answer the questions about your network as they are asked (refer to the “Pre‐

Configuration Checklist” on page 20 as necessary).

Note: When prompted, set shaping to off .

4. When you are finished, click Commit All Settings. A dialog box notifies you that your configuration will be saved to your unit.

LAN link speeds

Example: 1000Base T full-duplex Default: auto-negotiate

WAN link speeds

Example: 1000Base T full-duplex

Default: auto-negotiate

Description Value





Proceed to “Step 4: Install License Keys” on page 24.

Guided Setup via Remote Login

You are free to choose any remote login utility that is available for your operating sys‐

tem. For

example,

for

clear

text

connections,

you

can

use

Telnet.

For

secure

connections,

you can choose any SSH client, such as SecureCRT for Windows or OpenSSH for UNIX

operating systems.

To access Guided Setup using the command‐line interface:

1. Connect to unconfigured.packetshaper.com (or 207.78.98.254) at your login utility’s command line — for example telnet 207.78.98.254 or ssh 207.78.98.254.

The PacketShaper’s factory‐installed IP address and password prompt appear.

2. Press Enter to bypass the password for now. You will set the password and new IP

address later.

When you

successfully

connect

to

Guided

Setup,

you

will

see

a banner

and

prompt

similar to the following:

PacketShaper v8. 4. 1Copyr i ght ( c) 1996- 2009 Bl ue Coat Syst ems, I nc.Al l r i ght s reserved.PacketShaper not yet conf i gur ed. Do you wi sh to begui ded t hr ough i ni t i al set up of Packet Shaper ? ( yes) :

3. Press Enter to continue and answer questions as they are asked (refer to the “Pre‐

Configuration Checklist” on page 20 as necessary).


After completing Guided Setup, proceed to “Step 4: Install License Keys” on page 24.

Guided Setup via Direct Console Connection

To access the command‐line interface and perform Guided Setup with a serial connec‐

tion:

1. Attach a null‐modem cable to the serial port on your workstation or PC, using the

connector that matches your serial port configuration (9‐pin or 25‐pin).

2. Connect the 9‐pin connector on the other end of the null‐modem cable to the

PacketShaper’s port labeled CONSOLE.

3. Open a terminal emulation program (such as Hyper Terminal).

4. Verify that

you

have

configured

your

program

with

the

following

values

to

communicate with the PacketShaper’s console serial port:

9600 bps, 8 data bits, 1 stop bit, no parity, no hardware flow control

If you are using a modem connected to the serial port, the modem must be set to: 9600 bps, 8 data bits, 1 stop bit, no parity, auto‐answer (usually ATS0=1 in the

standard Hayes command set), and DTR always on (usually the command AT&D0

or a DIP‐switch setting). Check the modem manual for details.





5. Power on the PacketShaper if you have not already done so. If the unit was already

turned on, you will need to press Enter several times to make the connection.

The password prompt appears. For example:

PacketShaper ( consol e)

Passwor d:6. Press Enter to bypass this prompt. You will configure passwords during setup. The

PacketShaper prompt appears. Press Enter to start Guided Setup and answer questions as they are asked (refer to the “Pre‐Configuration Checklist” on page 20

as necessary).


After completing Guided Setup, proceed to “Step 4: Install License Keys” on page 24.





Step 4: Install License Keys

Depending on your PacketShaper’s configuration, you may have been provided with

one or more license keys to enable a particular WAN link rate or number of supported

classes. If

you

do

not

have

a license

key

email

from

Blue

Coat,

continue

with

“Step

5:

Verify PacketShaper Configuration” on page 25. If you need to install one or more li‐cense keys, proceed with the following steps.

To install a license key:

1. Access the CLI.

2. Use the following key‐enabling command:

setup keys add <name> <value> <code>

For example:

setup keys add linksize 200m e09w8djjioy123ig

3. Verify installed keys with the setup keys show command.

setup keys show

Example output:

I nstal l ed Keys: compat i bi l i t y 1cont r ol onl i nksi ze 200mdynpar t 10000

4. In some cases, the measurement engine must be reset after installing a license key. To determine whether or not this is necessary, use the measure show command.

measure show

5. If the returned data indicates that a measurement reset is necessary, type:

measure reset

After measure reset executes, the PacketShaper will reboot. Once it restarts, the

measurement engine begins to run as a background process, which requires

approximately ten minutes to complete.

Continue with “Step 5: Verify PacketShaper Configuration” on page 25.





Step 5: Verify PacketShaper Configuration

After you complete Guided Setup, you can log in to your unit via the browser interface.

1. Enter the IP address of the unit in your web browser’s Address or Location box to

access the

login

screen.

2. Enter the password (if any) that you specified during Guided Setup.

3. If a secure HTTP over SSL connection is desired, select the Secure Login checkbox.

4. Click Login.

When you successfully log in using a browser, the PacketWise interface appears in your browser window. The Info tab, shown below, is displayed initially.

5. The Info tab shows PacketShaper information and high‐level status messages. Review the PacketShaper Info section to ensure that the appropriate settings were

made during the Guided Setup process, and for any error messages. In this example, Power Supply One Status reports as Failed , which may indicate a defective power supply or (more likely) a missing or unplugged power cord.





Where to Go Next

Now that you’ve installed your PacketShaper and performed basic configuration tasks, you can explore PacketGuide, Blue Coat’s extensive online documentation for Packet‐

Shaper deployment.

PacketGuide

provides

online

access

to

all

PacketShaper

documen

‐

tation, including deployment guidance, CLI reference, product specifications, and

configuration tasks. Click the Documentation link in the PacketWise interface to access PacketGuide.




Appendix A: Pinout Descriptions

Console (Serial) Port

The PacketShaper’s CONSOLE port is a standard DB‐9 male connection, operating at 9600 baud, 8 bits, no parity, 1 stop bit:

Pin Name Function

1 DCD -Data Carrier Detect Indicates there is a valid connection to another serial device

2 RXD - Received Data Indicates incoming data (from the terminal to the PacketShaper)

3 TXD - Transmitted Data Indicates outgoing data (from the PacketShaper to the terminal)

4 DTR - Data Terminal Ready Indicates the “terminal” is ready

5 GND - Signal Ground Signal return for all signal lines

6 DSR - Data Set Ready Indicates that the terminal is ready to receive data from thePacketShaper

7 RTS - Request To Send Tells the terminal that the PacketShaper wants to send data

8 CTS - Clear To Send Indicates the terminal is ready to send data from the PacketShaper

9 RI - Ring Indicator Not used

1 5

6 9



Appendix A: Pinout Descriptions


Null Modem Cable

A null modem cable has the following configuration:

DCD DCD

RXD RXD

TXD TXD

DTR DTR

GND GND

DSR DSR

RTS RTS

CTS CTS

RI RI




Appendix B: Safety and Regulatory Information

The following sections contain safety, regulatory, compliance, and recy‐

cling information about your appliance:

• “Declaration of Conformity” on page 30

• “Safety Warnings” on page 31

• “Compatibility and Safety Compliance” on page 35

• “Recycling Your Appliance” on page 39





Declaration of Conformity

We, Blue Coat Systems, Inc., 420 North Mary Avenue, Sunnyvale, CA, 94085, USA, and Blue Coat Systems International SARL, 3a Route des Arsenaux, 1700 Fribourg, Switzerland, declare under our sole responsibility that the equipment specified

below:

Network Bandwidth Management EquipmentPacketShaper 900 / 1400 / 1700 / 3500 / 7500 / 10000

is

in

conformity

with

the

essential

requirements

of

EU

directives,

including

all

amendments, and national legislation implementing these directives:

• 89/336/EEC

• 73/23/EEC

• 93/68/EEC

• 2002/96/EC WEEE

• 2002/95/ EC RoHS

• 1994/62/EC PPW

By applying

the

following

standards:

• EN55022: 1998/A1/A2

• EN55024: 1998/A1/A2

• EN61000‐3‐2: 2000

• EN61000‐3‐3: 1995+A1; 2001

• EN60950‐1: 2001+A11

Place of declaration: Sunnyvale, CA 94085

Date of

declaration:

2 March

2009By: Tim Redjaian, Director of Engineering

Contact Address: 420 North Mary Avenue, Sunnyvale, CA 94085-4121, USAToll-free from USA: 866.30.BCOAT (22627) | Direct: +1.408.220.2200 | Fax: +1.408.220.2250





Safety Warnings

SAFETY

ELECTRICAL NOTICESWARNING: ELECTRIC SHOCK HAZARD

To prevent ELECTRIC shock, do not remove cover. This appliance contains HAZARDOUS VOLTAGES and shouldonly be opened by a trained and qualified technician. To avoid the possibility of ELECTRIC SHOCK, disconnectelectric power to the product before connecting or disconnecting the LAN cables.

LIGHTNING DANGER

DANGER: DO NOT WORK on equipment or CABLES during periods of LIGHTNING ACTIVITY.

CAUTION: POWER CORD IS USED AS THE MAIN DISCONNECT DEVICE. Ensure that the socket outlet is lo-cated/installed near the equipment and is easily accessible.

CAUTION: THIS APPLIANCE MAY HAVE MORE THAN ONE POWER SUPPLY CORD.Disconnect all powersupply cords before servicing, to avoid electric shock.

INSTALLATION

ELECTRICAL—TYPE CLASS 1 EQUIPMENT

THIS EQUIPMENT MUST BE GROUNDED. Power plug must be connected to a properly wired earth groundsocket outlet. An improperly wired socket outlet could place hazardous voltages on accessible metal parts.

CAUTION: Danger of explosion if battery is replaced with incorrect type. Replace only with the same typerecommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

MOUNTING INSTRUCTIONS

CAUTION: Air vents must not be blocked and must have free access to the room ambient air for cooling.

CAUTION: MECHANICAL LOADING—Mounting of the equipment in the rack should be such that a haz-ardous condition is not achieved due to uneven loading.

When operating the appliance in an equipment rack, ensure that:

• The ambient temperature around the appliance (which may be higher than the room tempera-ture) is within the limit specified for the appliance

• There is sufficient airflow around the appliance

• Electrical circuits are not overloaded — consider the nameplate rating of all the connected equip-ment, and make sure you have over current protection.

• The equipment is properly grounded

• No objects are placed on top of the appliance

Operating Temperature

This product is designed for an ambient temperature of 32° to 104°F (0° to 40°C).

All Countries: Install product in accordance with local and national electrical codes.





CAUTION: RISK OF ELECTRIC SHOCK. An improperly wired socket outlet could place hazardous voltageson accessible metal parts.

ENERGIE RAYONNEE

Ce matériel a été testé et est certifié conforme à la réglementation américaine aux normes définies pour lesappareils.

SECURITE

INFORMATIONS SUR L’ELECTRICITE

ADVERTISSEMENT: DANGER D’ELECTROCUTION

Pour empêcher les dangers d’ELECTROCUTION, ne pas enlever le couvercle. L’équipement ne contient aucunélèment réparable par l’utilisateur. Cet appareil comprend des TENSIONS DANGEREUSES et ne doit être ou-vert que par un technicien dûment qualifié. Pour éviter tout risque d’ELECTROCUTION, débrancher l’appareil

de la prise de courant avant de connecter ou de déconnecter les cables LAN.DANGER DE FOUDRE

DANGER: NE PAS MANIER l’équipement ou les CABLES pendant les périodes d’activité orageuse.

ATTENTION: CET APPAREIL COMPORTE PLUS D’UN CORDON D’ALIMENTATION. Rafin de prévenir leschocs électriques, debrancher les deux cordons d’alimentation avant de faire le dépannage.

ATTENTION: Le cordon d’alimentation est utilisé comme interrupteur général. La prise de courant doit êtresituée ou installée à proximité du matériel et être facile d’accès.

INSTALLATION

ELECTRICITE—EQUIPEMENT DE CLASSE 1CET APPAREIL DOIT ETRE MIS A LA TERRE. La prise de courant doit être branchée dans une prise femellecorrectement mise à la terre. Sinon, des tensions dangereuses risqueraient d’atteindre les pièces métalliquesaccessibles à l’utilisateur.

ATTENTION: Pour ce qui est de la protection contre les courts-circuits (surtension), ce produit dépend del’installation électrique du local. Vérifier qu’on fusible ou qu’un disjoncteur de 15A/250V est utilisé sur lescircuits de CC.

ATTENTION: Il y a danger d’explosion s’il y a remplacement incorrect de la batterie. Remplacer uniquementavec une batterie du même type ou d’un type équivalent recommandé par le constructeur. Mettre au rebutles batteries usagées conformément aux instructions du fabricant.

INSTRUCTIONS DE MONTAGE

ATTENTION: Ne pas bloquer les fentes d’aération, ce qui empécherait l’air ambiant de circuler librementpour le refroidissement.

ATTENTION: REPARTITION DE LA CHARGE MECANIQUE — Le montage des appareils dans le bâti doitêtre effectué de telle manière que la répartition de la charge mécanique ne pose aucun danger.





Temperature de Fonctionnement: Ce produit est capable de tolérer une température ambiante 0°–40°C.

Pour tous pays: Installer le produit conformément aux normes électriques nationales et locales.

Zur sicheren Trennung des Gerates vom Netz ist der Netzstecker zu ziehen. Vergewissern Sie sich, das dieSteckdose leicht zuganglich ist.

Achtung. Explosionsgefahr wenn die Battery in umgekehrter Polarität eingesetzt wird. Nur mit einem gle-ichen oder ähnlichen, vom Hersteller empfohlenen Typ, ersetzen. Verbrauchte Batterien müssen per den In-structionen des Herstellers verwertet werden.

Warning: Read the installation instructions before connecting the system to the power source.Attention: Avant de brancher le système sur la source d’alimentation, consulter les directives d’installation.Warnung: Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen.

Warning: This product relies on the building’s installation for short-circuit (over current) protection. Ensurethat a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the

phase conductors (all current-carrying conductors).Attention: Pour ce qui est de la protection contre les courtscircuits (surtension), ce produit dépend de l’in-stallation électrique du local. Vérifier qu’un fusible ou qu’un disjoncteur de 120 V alt., 15 A U.S. maximum(240 V alt., 10 A international) est utilisé sur les conducteurs de phase (conducteurs de charge).Warnung: Dieses Produkt ist darauf angewiesen, daß im Gebäude ein Kurzschluß- bzw. Überstromschutzinstalliert ist. Stellen Sie sicher, daß eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wech-selstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Le-itern) verwendet wird.

Warning: The plug-socket combination must be accessible at all times, because it serves as the main dis-connecting device.

Attention: La combinaison de prise de courant doit être accessible à tout moment parce qu’elle fait officede système principal de déconnexion.Warnung: Der Netzteilstecker muss immer zugänglich sein, da er als Hauptabschaltgerät dient.

Warning: The appliance has more than one power supply connection; all connections must be removed toremove all power from the appliance.Attention: Cette unité est équipée de plusieurs raccordements d’alimentation. Pour supprimer tout cou-rant électrique de l ’unité, tous les cordons d’alimentation doivent être débranchés.Warnung: Diese Einheit verfügt über mehr als einen Stromanschluß; um Strom gänzlich von der Einheitfernzuhalten, müssen alle Stromzufuhren abgetrennt sein.

Warning: To prevent bodily injury when mounting or servicing this appliance in a rack, you must take spe-

cial precautions to ensure that the system remains stable.The following guidelines are provided to ensure your safety:

• This appliance should be mounted at the bottom of the rack if it is the only appliance in the rack.

• When mounting this appliance in a partially filled rack, load the rack from the bottom to the topwith the heaviest component at the bottom of the rack.





• If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicingthe appliance in the rack.

Attention: Pour éviter toute blessure corporelle pendant les operations de montage ou de réparation de

cette unité en casier, il convient de prendre des précautions spéciales afin de maintenir la stabilité dusystème.

Les directives ci-dessous sont destinées à assurer la protection du personnel:

• Si cette unité constitue la seule unité montée en casier, elle doit être placée dans le bas.

• Si cette unité est montée dans un casier partiellement rempli, charger le casier de bas en haut enplaçant l’élément le plus lourd dans le bas.

• Si le casier est équipé de dispositifs stabilisateurs, installer les stabilisateurs avant de monter ou deréparer l’unité en casier.

Warnung: Zur Vermeidung von Körperverletzung beim Anbringen oder Warten dieser Einheit in einemGestell müssen Sie besondere Vorkehrungen treffen, um sicherzustellen, daß das System stabil bleibt.

Die folgenden Richtlinien sollen zur Gewährleistung Ihrer Sicherheit dienen:

• Wenn diese Einheit die einzige im Gestell ist, sollte sie unten im Gestell angebracht werden.

• Bei Anbringung dieser Einheit in einem zum Teil gefüllten Gestell ist das Gestell von unten nachoben zu laden, wobei das schwerste Bauteil unten im Gestell anzubringen ist.

• Wird das Gestell mit Stabilisierungszubehör geliefert, sind zuerst die Stabilisatoren zu installieren,bevor Sie die Einheit im Gestell anbringen oder sie warten.





Compatibility and Safety Compliance

Overview

The EMI/EMC emissions and safety compliance information for the PacketShaper 900, 1400, 1700, 3500,7500, and 10000 models are listed below.

United States FCC Statement

This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interferencewhen the equipment is operated in a commercial environment.

This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accor-dance with the instruction manual, may cause harmful interference to radio communications. However,there is no guarantee that interference will not occur in a particular installation. If this equipment doescause harmful interference to radio or television reception, which can be determined by turning this equip-ment off and on, the user is encouraged to try to correct the interference by one or more of the followingmeasures:

EMI/EMC Standards Safety Standards

AS/NZS 3548 Class A

AS/NZS 4252.1

CNS 13438 Class A

ICES-003, Class A

EMC Directive 89/336/EEC



EN 55022:1998 Class A

EN 61000-3-2:1995_A1(98) +A2(98), & prA14(00)

EN 61000-3-3:1995

EN 55024:1998

FCC 47 CFR part 15, subpart B, Class A

GOST-R 60950-2002

GOST-R 51318.22-99, .24-99KN55022 Class A

KN6100-4-2,3,4,5,6,8,11

VCCI:2002, Class A

IEC 60950-1

EN 60950-1+A11

UL 60950-1: 03

CAN/CSA C22.2 No. 60950-1: 03





• Change the direction of the radio or TV antenna.

• To the extent possible, relocate the radio, TV, or other receiver away from the product.

• Plug the product into a different electrical outlet so that the product and the receiver are on differ-ent branch circuits.

If these suggestions don’t help, consult your dealer or an experienced radio/TV repair technician for moresuggestions.

NOTE: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two condi-tions: (1) This device may not cause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.

CAUTION: Any modification to the equipment not expressly approved by Blue Coat could void your authorityto operate the equipment.

European Union (CE) Statement

This product is in conformity with the essential requirements of EU directives, specifically EU Directives 89/336/EEC, 73/23/EEC and 93/68/EEC, by applying the following standards EN55022: 1998, EN55024:1998,EN61000-3-2: 2001, EN61000-3-3: 1995 plusA1: 2001,EN60950-1: 2001

European Union CISPR 22 Statement

WARNING: This is a Class A product. In a domestic environment this product may cause radio interference,in which case the user may be required to take adequate measures.

Japan VCCI Statement

Class A ITE

This is a Class A product based on the standard of the Voluntary Control Council for Interference by Informa-tion Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbancemay arise. When such trouble occurs, the user may be required to take corrective actions.

Internal access to Blue Coat devices is intended only for qualified service personnel.

Canada Compliance Statement (Industry Canada)

Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques deClasse A prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003 édictée par leMinistre Canadien des Communications.





This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus setout in the interference-causing equipment standard entitled: “Digital Apparatus,” ICES-003 of the CanadianDepartment of Communications.

Taiwan BSMI Class A EMI Statement

Australia C-tick Statement

WARNING

The system is designed to operate in a typical office environment. Choose a site that is:

• Clean and free of airborne particles (other than normal room dust)

• Well-ventilated and away from sources of heat including direct sunlight

• Away from sources of vibration or physical shock

• Isolated from strong electromagnetic fields produced by electrical devices

• In regions that are susceptible to electrical storms, we recommend you plug your system into asurge suppressor and disconnect telecommunication lines to your modem during an electricalstorm.

• Provided with a properly grounded wall outlet

Do not attempt to modify or use the supplied AC power cord if it is not the exact type required.

Ensure that the system is disconnected from its power source and from all telecommunications links, net-works, or modem lines whenever the chassis cover is to be removed. Do not operate the system with the cov-er removed.

Russia Certification

All PacketShaper models are Russia GOST-R certified.





Korea MIC Statement





Recycling Your Appliance

As part of Blue Coat’s Blue Planet initiative, customers can recycle Blue Coat hardware, in accordance withthe following terms and conditions.

Blue Coat Blue Planet Recycling Service (the “Service”) for Customers only

Service Contract Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS. BY ORDERING THIS SERVICE, YOU ARE INDICATINGTHAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS AND CON-DITIONS (THE "CONTRACT") WILL SUPPLEMENT THE TERMS AND CONDITIONS OF ANY APPLICABLE OVERRID-ING AGREEMENT BETWEEN YOU AND BLUE COAT SYSTEMS, INC OR BLUE COAT SYSTEMS INTERNATIONAL SARL.(COLLECTIVELY, “BLUE COAT”) OR, IN THE ABSENCE OF SUCH AN AGREEMENT, BLUE COAT’S STANDARD ENDUSER LICENSE AGREEMENT OR SUPPORT SERVICES TERMS AND CONDITIONS.

Service Overview

The Service provides a way for Blue Coat’s customers to recycle Blue Coat hardware and field replaceableunits (collectively, "Hardware").

Customer Responsibilities

You must pack your Hardware in accordance with Blue Coat's packaging instructions. You must pack yourHardware in a suitable box for transport and label: Attention: BLUE COAT Recycling. You must make the pack-aged products available for pickup in a secure, easy to access location. The Hardware will not be returned toyou. You will ensure that the material shipped is only Hardware and no other products or materials. You rep-resent and warrant that the Hardware you ship was purchased by you through an authorized Blue Coat chan-nel.

NOTICE REGARDING CUSTOMER DATA: You are responsible for all confidential data that may be stored on theHardware. Before you ship the Hardware for recycling, you are responsible for: (a) deleting the data on thehard-disk drives and any other storage devices in the Hardware; (b) backing up or transferring any data priorto deletion; and (c) removing any removable media, such as diskettes, CDs, or PC Cards, however, you maynot remove the hard-disk drive(s) or any other storage devices. Blue Coat does not accept liability for loss of or leakage of confidential data or loss of any software.

NO CONTAMINATED PRODUCTS: The Service is not intended for Hardware that is or has become contaminatedor suspected of being contaminated with chemicals, biological agents or other substances that are not inte-gral to the original new equipment or otherwise associated with normal office or household environments.Hardware that may be contaminated must be decontaminated prior to recycling. Blue Coat does not offerdecontamination services.

If you fail to comply with the terms and conditions of this Contract, then Blue Coat is not obligated to providethe Service to you. In addition, the carrier may refuse shipment and you may incur additional fees.





Cancellation Policy

You may cancel the Service by giving not less than 48 working hours cancellation notice on working daysprior to a confirmed collection date. No cancellations beyond this time period. Any charges incurred result-ing your decision to cancel the collection less than 48 hours notice on working days, shall be borne by the

you. To cancel your order, email to [email protected]

Warranty

BLUE COAT WARRANTS THAT IT WILL PERFORM THE SERVICE WITH COMMERCIALLY REASONABLE CARE. BLUECOAT MAKES NO OTHER WARRANTY AND DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IM-PLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE.

Limitation of Liability

IN NO EVENT SHALL BLUE COAT BE LIABLE FOR DIRECT OR INDIRECT DAMAGES INCLUDING BUT NOT LIMITEDTO LOST PROFITS, OR ANY SPECIAL, INDIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES, HOWEVER CAUSED

AND ON ANY THEORY OF LIABILITY. THIS LIMITATION SHALL APPLY EVEN IF BLUE COAT HAS BEEN ADVISED OFTHE POSSIBILITY OF SUCH DAMAGES NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIM-ITED REMEDY.

General

Neither party will be liable for its failure to fulfill any obligation under this Contract due to causes beyond itsreasonable control. This Contract is non-transferable.

For additional information, see:

http://www.bluecoat.com/company/environmentalsafety





www.bluecoat.com

Documents

Blue Coat PacketShaper 3500