Blue Dart

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Guru Nanak CollegeLogistic Assignment on BlueDart

Submitted to : Prof Poonam

By Sarabjeet Singh Johar Ty-BMS Sem-V Roll No 14

Blue Dart About Blue Dart

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Blue Dart is South Asia's premier courier, and integrated express package Distribution Company. Blue Dart have the most extensive domestic network covering over 25,498 locations, and service more than 220 countries and territories worldwide through Blue DartSales alliance with DHL, the premier global brand name in express distribution services.

Blue Dartvision is to establish continuing excellence in delivery capabilities focused on the individual customer. In pursuit of sustainable leadership in quality services, Blue Dart have evolved an infrastructure unique in the country today:

Blue DartState-of-the-art Technology, indigenously developed, for Track and Trace, MIS, ERP, Customer Service, Space Control and Reservations. Aviation, dedicated capacity to support our time-definite morning deliveries through night freighter flight operations. A countrywide Surface network to complement Blue Darts air services. Warehouses at 53 locations across the country as well as bonded warehouses at the 7 major metros of Ahmedabad, Bangalore, Chennai, Delhi, Mumbai, Kolkata and Hyderabad. ISO 9001 - 2008 countrywide certification by Lloyd's Register Quality Assurance for Blue Darts entire operations, products and services. Ecommerce B2B and B2C initiatives including partnering with some of the prime portals in the country.

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Blue Dart

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Blue Darts vast and unparalleled Domestic Network Linked by some of the most advanced communications systems and positioned to offer a consistent, premium, standardized quality of service. A spectrum of services to provide customized solutions. Blue Dart are the only express carrier in the country today which offers an entire range of services that extend from a document to a charter-load of shipments. Their services are relentlessly monitored to deliver a net service level of 99.96%.

TheirCustoms and Regulatory expertise Blue Dart have a dedicated team of specialists who provide the expertise for customs as Blue Dartll as regulatory clearances at all States within the country, to support seamless service to the customer. Blue DartsTechnology Designed to enhance the reliability of their operations and process efficiency, and add value to the customer through time and cost savings.

Blue DartBlue Dart Air Network The only one of its kind in the country today, that is focused on carriage of packages as its prime business, rather than as a by-product of a passenger airline. A dedicated aviation system to support 's services is self-sustaining, with its own bonded warehouses, ground handling and maintenance capability.

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Blue Darts financial credibility Fitch Ratings India Pvt. Ltd. has assigned the highest "F1+(ind)" [F one plus (ind)] rating for our short term debt programme of Rs. 30 crores. Further, ICRA Ltd. has also assigned the highest "A1+" (pronounced A one plus) Rating for Blue DartsCommerical Paper Programme of Rs. 25 crores.

Blue DartBlue Darts People force Committed, diverse and over 6,031 strong are our most valued asset. All blue darts achievements have been possible because Blue Dart have a team who believes in themselves and their company, a team with a winning attitude. Blue Dartis a learning organization, Blue Dart value self-development, and most of their managers are homegrown.

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Blue Dart The Board

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Mr.TusharJani is the Chairman of SCA Group of Companies, which specializes in activities related to shipping, customs clearance, warehousing, service contracting, freight forwarding, logistics infrastructure building and management, air cargo, transportation and Non-Vessel Operating Common Carrier (NVOCC). The SCA group counts on a hands-on experience and data pool of more than 110 years, being established in 1896 by Mr.Jani s grandfather. Mr.Jani is also the Chairman of Blue Dart Aviation Limited and the Founding Chairman of Blue Dart Express Limited. He has been actively involved in the Shipping, Transportation, and Logistics industry for more than 30 years.

Other Boards MembersChairman SharadUpasaniSharadUpasani has been appointed as the Chairman of the Board of Directors of the Company with effect from December 21, 2007.

At the Central level, he has worked in the Finance Ministry, Industry Ministry and Information & Broadcasting Ministry.

Blue DartHe was also Chairman of the Company Law Board and Chairman of the Bureau of Costs and Prices, New Delhi. He was also Chairman of Film Certification Board, Mumbai and Vice-Chancellor of Agricultural University, Akola, Maharashtra. Sharad was also on deputation to International Monetary Fund, Washington from 1974 to 1978. He is a member of Bar Council of Maharashtra and Goa. After retirement from Government Service as Chief Secretary, Government of Maharashtra, He is now giving Consultancy on Corporate Law matters and acts as Arbitrator in corporate disputes. Sharad is Vice Chairman and Member of Council of Management of M. Visvesvaraya Industrial Research & Development Centre, World Trade Centre, Mumbai

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Managing Director Anil KhannaAnil Khanna has assumed the position as Managing Director of Blue Dart Express Limited with effect from 21st February 2007. He has 29 years of experience in various industries and has been with Blue Dart for over 16 years. He moved to the position of Managing Director from his earlier position as Senior Vice President Western Region. As the Head of the Western Region, he was responsible for developing business potential, driving strong growths in the region, which

Blue Dartcontributes to a third of the company's revenues, and enhancing service quality.

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Director Malcolm MonteiroMalcolm Monteiro is Senior VicePresident and Area Director, South Asia, DHL. He is responsible for reinforcing the vision of DHL, growing the business, maintaining and growing market share, ensuring high customer service standards for India, Sri Lanka, Pakistan, Nepal, Maldives, Bangladesh and Bhutan. Prior to this role, Malcolm was the Managing Director of Blue Dart between the period from 13th March 2006 to 21st February 2007 and led the organisation's commendable performance duing the same period. He has over 18 years of experience in various functions in Blue Dart. Malcolm is credited with setting up the much acknowledged Track and Trace System & ERP System (COSMAT 2), as well as the Aviation Space Management System (SMART) among other cutting edge technologies. He was the prime mover in the re-launch of the Blue Dart s website, www.bluedart.com - a quick response, interactive eBusiness solutions site as well as building an extensive, secure countrywide IT network. Malcolm was primarily responsible in developing committed and trained human resources resulting in highly reliable operations and unmatched service excellence that have been major contributors in

Blue Dartmaking Blue Dart the undisputed Market Leader in the Domestic Express Industry.

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Director Clyde CooperClyde Cooper is one of the founding members of Blue Dart Express Limited. Clyde was instrumental in drawing the vision that differentiated Blue Dart and set it on the path of definitive success. He charted the turnaround strategy of the company in 1997, transforming Blue Dart into a consistently profitable one within 2 years, and propelling it into a leadership position in the Express Industry in the South Asian region. He is presently a director on the board of Blue Dart Express Ltd. Clyde has over 25 years of experience in the Air Cargo, Aviation and Express Industry, and has been instrumental in leading several initiatives in the express industry in India - the concept of 'On Board Couriers', setting up the logistics for the Hub-andSpoke system and launching India's first and, till date, only express airline. He has adapted global best practices which set Blue Dart apart from other players in the industry, relentlessly driving up service quality levels to an unparalleled 99.96%, inducting advanced technology, and resolutely upholding the organization's People programmes that include the Guaranteed Fair Treatment Policy (GFTP) and Employee Satisfaction Survey (ESS).

Blue DartClyde is an Economics graduate of Mumbai University.

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Director Suresh G. ShethA Commerce graduate from Sydenham College, and a Fellow Chartered Accountant (FCA) and Member of the Institution of Chartered Accountants for the past 38 years, Suresh Sheth is a partner in a firm of Chartered Accountants, Sheth& Company. His area of specialization is Audit, Taxation and Financial Consultancy, and he has travelled worldwide extensively in a professional capacity. He has been a Director of Blue Dart Express Limited since 1992, and has been associated with various charitable institutions.

Director Christopher OngChristopher Ong is currently Vice President - Business Development, First Choice and GoGreen for DHL Asia Pacific, Eastern Europe, Middle East and Africa. He is responsible for Mergers and Acquisitions, Partnerships and Planning, as well as the head for First Choice, DHL's

Blu DartS -S program and GoGreen, the group's c mate protection program, in the region. Prior to joining DHL in 2006, Christopher spent about 10 years with Temase Holdings, Singapore Government owned Sovereign Wealth Fund, where he was responsible for originating, evaluating and e ecuting investments as well as managing and restructuring companies around the globe. He has been involved in transactions in the Transport, Logistics, Telecom, Media, Technology, and Manufacturing sectors.

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Blue Dart Services OfferedDomestic Priority 1030 A guaranteed door-to-door time-definite delivery of shipments by air the next possible business day by 10:30 hours, targeted at time-critical business-to-business needs. This service comes with a money back guarantee. Domestic Priority The fastest, most reliable, door-todoor day-definite delivery service within India and to Bangladesh, Nepal and Bhutan for documents and small shipments under 32 kgs per package. The special benefits of this service are:

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Delivery to over 14,965 locations in India Free pick-up from your location Real-time Tracking through the net, providing you with information on your shipments from pick-up to delivery. You can also view, download and print copies of Proof of Deliveries and Delivery Challans. Regulatory Clearances for all States in India taken care of by our team of specialists, to resolve your regulatory requirements. Check Regulatory to confirm details of the paperwork required to clear your shipments. Free Computerized Proof of Delivery On demand, confirming the date and time of delivery as well as the name of the person receiving the consignment. You may use Tracking for viewing your

Blu DartProof of Delivery, or Contact Blue Dart. Domestic Priority provides a 'Ne t Day' delivery service to most locations in India. Clic on Transit Time Finder for more information. Price Finder will provide you with the applicable tariff. Our services are subject to our Terms and Conditions of Domestic Carriage - Domestic Priority, and the liability terms incorporated therein. Please read these carefully before you avail of our services Security regulations do not permit carriage of certain items on the Domestic Priority mode. Clic on Restricted Commodities-Domestic Priority and Dangerous Goods prohibited on Blue Dart for information on these items or Contact Blue Dart for assistance. For any further assistance with your Domestic Priority consignment Contact Blue Dart.

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Dart Ap x 1200 A guaranteed door-to-door time-definite delivery of commercial shipments by Air that re uire regulatory clearances and specialized handling on the ne t possible business day by 12 00hrs, targeted at time-critical business-to-business needs. This service comes with a money bac guarantee. Clic here for more information.

Blue DartDart Apex Dart Apex is a door-todoor delivery service within India for shipments weighing 10kgs. and above. It is the fastest, most efficient delivery solution for your commercial shipments that are time-bound and are required to undergo regulatory clearances, or require special handling. Dart Apex offers you an economical option of an Airportto-Door service from the major airports of Chennai, Bangalore, Mumbai, Delhi, Kolkata, Hyderabad and Ahmedabad to all the Dart Apex locations serviced. You may book space for your shipments through our Customer Service and deliver your shipments to our Blue Dart Aviation Office at the related airport. Dart Apex also offers you a further economical option of a Door-to-Airport service. You may book your shipments at any of our locations serviced for this product to any of the major airports mentioned above. Your Consignee would be required to collect the shipment from the Blue Dart Aviation office at the concerned airport. Dart Apex offers the following features and benefits: Wide Market Reach Click on Location Finder for the locations serviced by Dart Apex, or Contact Blue Dart. DOD (Demand Draft on Delivery) The invoice value of the shipment booked by you will be collected from the consignee in the form of a demand draft at the time of the delivery. The demand draft collected from the consignee will be returned back to you to complete the transaction.

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Blue DartFOD (Freight on Delivery) The freight of the shipment will be collected from the consignee at the time of delivery. FOV (Freight on Value) - Insurance Arrangement Blue Dart Express (BDE) can facilitate arrangements to insure your goods through an insurance company. In an eventuality of the shipment being damaged or lost while in BDE custody, BDE would assist you in the claim process and ensure the claim is settled in the minimum possible time after shipper/consignee handover required documents to the insurance company.

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Single-window Clearance Shipments are picked-up from your location, transported to their destination, processed through the regulatory channels and delivered to the consignee. Click on Contact Blue Dart to organise a pick-up, and check Regulatory for the regulatory requirements to clear your shipment, or Contact Blue Dart for further information. Real-time Information On the status of your shipment at all stages of transportation, through our advanced tracking system. You may Track your shipment through the net, or Contact Blue Dart. Time-Definite Delivery Click on Transit Time Finder to confirm the delivery time for your shipment, or Contact Blue Dart. Free Proof of Delivery on Demand You may use Tracking, or Contact Blue Dart for information on date and time of delivery as well as name of recipient. You can also view, download and print copies of Proof Of Deliveries and Delivery

Blue Dartchallansof Dart Apex shipments Speed Backed by our air network night operations focused on carriage on freight, shipments are uplifted the same night for early morning deliveries at major metros. Flexibility Dart Apex offers options of Airport-to-Door and Doorto-Airport delivery services, apart from a Door-to-Door service. Economical Dart Apex offers a cost-effective logistics solution with time-bound deliveries that provide cost-savings in warehousing and inventory. Price Finder will provide you with the applicable tariff for your shipment.

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Dart Surfaceline Our services are subject to our Terms and Conditions of Domestic Carriage - Dart Surfaceline, and the liability terms incorporated therein. Please read these carefully before you avail of our services. Dart Surfaceline is an economical, door-to-door, ground distribution service to over 25,498 locations in India for shipments weighing 10 kgs and above. It offers a costeffective logistics option for your less time-sensitive shipments, with the following value-added features and benefits: Time-bound Delivery A fleet of vehicles run to pre-determined schedules to provide committed delivery. Click on Transit Time Finder for information on delivery time, or Contact

Blue DartBlue Dart. The transit times shown are indicative. The Transit time can change due to monsoon conditions and other force majeure events. DOD (Demand Draft on Delivery) The invoice value of the shipment booked by you will be collected from the consignee in the form of a demand draft at the time of the delivery. The demand draft collected from the consignee will be returned back to you to complete the transaction. FOD (Freight on Delivery) The freight of the shipment will be collected from the consignee at the time of delivery. FOV (Freight on Value) - Insurance Arrangement Blue Dart Express (BDE) can facilitate arrangements to insure your goods through an insurance company. In an eventuality of the shipment being damaged or lost while in BDE custody, BDE would assist you in the claim process and ensure the claim is settled in the minimum possible time after shipper/consignee handover required documents to the insurance company Track your Shipment Over the net, or Contact Blue Dart to receive information on the status of your shipment. You can also view, download and print copies of Proof Of Deliveries and Delivery challans of Dart Surfaceline shipments Regulatory Clearances Our team of specialists will provide you with the clearance support required to ensure a smooth delivery. Click on Regulatory for details of the paperwork requirements, or Contact Blue Dart for assistance. Pick-up Convenience You may Contact Blue Dart to schedule a pick-up, and

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Blue Dartyour shipment will be picked-up, transported, cleared through regulatory channels and delivered to the consignee, while you are able to receive updated information and proof of delivery on demand. Secure Shipments All the destinations serviced by Dart Surfaceline are supported by our own warehouses, manned by trained professionals to ensure the safety and security of your shipments. Economical Tariff All these benefits are available at charges that support value-pricing. Click on Price Finder for the applicable tariff.

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Smart Box Our Smart Box services are available in air express and ground express modes subject to our Terms and Conditions of Domestic Carriage - Dart Apex in air express mode and subject to our Terms and Conditions of Domestic Carriage - Dart Surfaceline in ground express mode, and the liability terms incorporated therein. Please read these carefully before you avail of our services. Smart Box - Air Express and Smart Box - Ground Express are convenient, economic, packaging units priced to include a door-to-door delivery service within India. The units come in 2 sizes, 10kgs and 25 kgs, and are designed to accommodate a variety of products. The special benefits of using Smart Box are: A wide market reach Click on Locations Finder to search for the delivery

Blue Dartlocations serviced by Smart Box, or Contact Blue Dart. Speedy Delivery Carriage of the Smart Box is supported by an integrated air and surface network to provide the fastest, most reliable delivery service for packages. Click on Transit Time Finder or Contact Blue Dart for information on delivery time. Free pick-up From your location. Contact Blue Dart to schedule a pick-up and supply of Smart Box. Real-time Tracking Through the net, providing you with information on your shipments from pick-up to delivery. You may also Contact Blue Dart for information on the status of your shipments. Regulatory Clearances For all States in India taken care of by our team of specialists, to resolve your regulatory requirements. Click on Regulatory to confirm details of the paperwork required to clear your shipments, or Contact Blue Dart. Proof of Delivery Confirming the date and time of delivery as well as the name of the recipient. You can also view, download and print copies of Proof Of Deliveries and Delivery challans of Smart Box shipments Trouble Free Service Smart Box provides you packaging, a door-to-door, trouble-free delivery service and real-time information on the status of your shipment.

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Blue Dart

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Regional Services Between India, Bhutan and Nepal. Regional Priority services are subject to the Terms and Conditions of International Carriage - Blue Dart, and the liability terms incorporated therein. Please read these carefully before you avail of our services. Blue Dart offers the fastest, most reliable, door-to-door express deliveries for your documents and packages to countries in the SAARC region through Regional Priority. Regional Priority: Documents (RPDX) The most dependable and secure delivery for nondutiable, critical and important shipments such as legal documents and tenders. The Blue Dart Envelope provides secure and attractive packaging for your documents, brochures and reports upto 500gms. Regional Priority: Non-Documents (RPDT) Fast reliable and safe door deliveries for samples and non-commerical shipments. Currently available between India and Nepal only.

Blue DartAirport to Airport

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Our services are subject to our Terms and Conditions of Domestic Carriage - Airport to Airport, and the liability terms incorporated therein. Please read these carefully before you avail of our services

The airport-to-airport service is an air freight service available on the flights operated by Blue Dart Aviation between the airports of Kolkata, Delhi, Mumbai, Bangalore, Chennai, Hyderabad and Ahmedabad. The advantages of an airport-to-airport service are: No Cooling-Period All the Blue Dart Aviation warehouses are equipped with X-ray machines, which eliminate the necessity of the mandatory 24 hour cooling-period required for security reasons for all air freight transported within India. Late Night Cut-off & Early Morning Deliveries With Blue Dart Aviation's night operations, shipments manufactured during the day can connect the night flights and be delivered at destination the next morning. Capacity Blue Dart Aviation is the only cargo operator with scheduled B757-200 and B737-200 freighter services within India and can offer a larger capacity than other domestic airline.

Blue DartCharters Our services are subject to our Terms and Conditions of Domestic Carriage - Airport to Airport, and the liability terms incorporated therein. Please read these carefully before you avail of our services. Blue Dart Aviation operates the only domestic express airline in India, and operations are supported by an in -house ground-handling and maintenance capability, as well as bonded warehouses at all the on-line stations, and company-owned cargo handling assets. With qualified, professionally-trained personnel, Blue Dart Aviation is positioned to offer the most superior quality of service in the country today.

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Blue DartInterline Our services are subject to the Terms and Conditions laid out in our bilateral Interline Air Cargo Agreement.

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Blue Dart Aviation operates the only domestic express airline in India, and operations are supported by an inhouse ground-handling and maintenance capability, as well as bonded warehouses at all the on-line stations, and company-owned cargo handling assets.

International Services

International services are subject to and the liability terms incorporated therein. Please read these carefully before you avail of our services.

Blue Dart Value Added ServiceThese tools may be efficiently integrated with your systems to provide you with a convenient and costeffective solution to your shipping requirements. Blue Dart has been the only Indian Air Express Company that has invested extensively in Technology infrastructure to create differentiated delivery capabilities, quality services and customised solutions for the customer. Some of the technology-based business offerings are as follows : InternetDartTM ShopTrackTM PackTrackTM MobileDartTM ShipDartTM ImageDartTM

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InternetDartTM: Track on-line the status update of your shipments sent over the last 45 days. You may track by a range of dates, origin, destination, delivered or undelivered shipments or service used, on-line. You may generate a series of reports, at a pre-determined frequency, and sort the results on-line. For on-line queries and reports: on providing the input of range of pickup dates, origin, destination and services used, you can check any of the following, on-line: Waybill details and status of all shipments sent during a given period Details of all delivered shipments

Blue DartStatus of all undelivered shipments Details of all RTO (Return to Origin) shipments Details of all Re-directed shipments You may download the tracking and status data. This tool will benefit most medium to large businesses in managing their tracking processes and integrating them with their back-end systems. This tool is available only to registered customers of Blue Dart. If you are a regular customer of Blue Dart, ShopTrack TM : ShopTrackTM is an API (Applications Program Interface) designed specifically to support and enhance the services provided by a portal or any e-business. Research indicated that, while etailers provided an entire gamut of product services and information, eshoppers invariably had to leave the website or use manual means to track their purchases. The result - less eyeball time on their pages. Portals that sought to resolve this dilemma were faced with the unattractive alternative of database maintenance and call centres. ShopTrackTM provides an effortless, customised solution. Customers no longer have to leave the Portal site to track their purchases. They just need to enter the ordernumber of their purchase and the shipping and delivery details are displayed on the same page. The Portal can decide how to display the data elements and may even store them in their database. ShopTrack TM is another time and cost-saving tool created to arm Blue Dart's customers with a competitive edge. Top PackTrack : PackTrackTM is an API (Applications Program Interface) designed for any client involved in logistics, distribution and inventory control. It has been designed to streamline and integrate shipping processes. PackTrackTM can be integrated into the client's systems and enables him to keep track of the entire distribution status of all his customers. It is simple, easy-to-use and can be easilyTM

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Blue Dartintegrated with any windows-based application or any Java compliant machine. Queries are fetched immediately from Blue Dart's database, providing a seamless service for the client and his customers, and bringing the entire chain within his domain. The client may store this data in his database, providing him with an effective CRM tool. These ebusiness tools, the first of their kind in the country, bring increased efficiencies to most B2C, B2B and C2C transactions. Both ShopTrackTM and PackTrackTM provide the following : On-line, real-time status details of the waybill number On-line, real-time status details of all the waybills linked to an order number Results in either XML, TEXT or HTML formats Supports JSP & ASP Requirements: To integrate ShopTrack TM and PackTrackTM you will need: Windows 95, 98, NT, SCO Unix, Solaris, Linux or any other operating system supporting Java 2 and above Access to the internet A valid Blue Dart Account Number (if you do not have a Blue Dart Account Number, you can register for one) Developers familiar with developing applications and web sites MobileDartTM: MobileDartTM - WAP works on any mobile phone or device which supports Wireless Application Protocol. Using MobileDart-WAP, the customer can check the current status of his shipments on-line by entering the waybill number. In the case of an undelivered shipment, he can choose to receive delivery details by email or SMS. The customer can also access the Location Finder which

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Blu Dartprovides details about all locations service by Blue Dart, based on a pincode. Information about all the Service product offerings as well as the company is also available on the WAP site (wap.bluedart.com). This enables the customer to make a shipping decision on the run. MobileDartTM - SMS works on any mobile phone or device which supports sending SMS (Short Messaging Service). This service provides two tracking features - current status of shipments forwarded, and automated intimation on delivery of the shipment.

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For instance

T- For current status Type T< space >airwaybill number and send an SMS to 56767(eg; T 123456789) to receive the current status of the shipment on your mobile phone. I- For status on delivery Type I< space >airwaybill number and send an SMS to 56767(eg; I 123456789) to receive delivery status once the shipment is delivered.. hipDart : ShipDart is a Blue Dart proprietary solution especially created for the convenience of regular customers. ShipDart enables user control over the entire shipping and tracking processes. ShipDart needs to be installed at the customers premises in order to interface with their own system for the pre-shipping and post-tracking activities, thereby playing a major role in bridging the e isting gap in any package movement. A set of Master Files which controls the ShipDart system has to be downloaded from the site. ageDart : ImageDart will enable users of Blue Dart's Ape (Air Package Express) and Surfaceline services to download Proof Of Delivery (POD) and Delivery Challans (DC) online, from the Blue Dart website. The image has complete delivery details including the consignee's signature a nd

Blue Dartcomments and will be made available on Blue Dart's website 48 hours after delivery of the shipment. With ImageDart, Blue Dart customers will now be able to realise their collections from their own customers much faster, saving them interest costs and making their billing and recovery cycle, and supply chain more efficient.

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Blue Dart Facts Sheets and Annual Turnoveract Sheet : South Asia's premier courier and integrated air express package distribution company. November, 1983 Mumbai, India SharadUpasani (Chairman) Anil Khanna(Managing Director) Malcolm Monteiro (Director) Clyde Cooper (Director) Suresh Sheth(Director) Christopher Ong (Director)

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Description

Began Operations Headquarters The Board

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Revenues (Jan - Dec 2009)

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