Bob Welsh Consulting

Collections expertise spanning over 40 years

Collections Experience

• Previous Head of function at HBOS, RBS and LBG

• First installation of Predictive dialling in Europe

• First adapter of Behaviour Scoring in Collections

• Grew Collections as an aspirational function in organisations rather than a “need to have”

• Head of Business and Operational Strategy at BCW UK and Ireland

• Consulting assignments in UK, Ireland, Spain, Germany, Ukraine, Poland, Czech Republic and Austria

• Grew Debt Purchase operation in Europe to industry leader

Collections Engagements

• Long or short – Priced to suit the business

• Optimisation – Be all you can be

• System purchase, specification and project delivery SME. From small sql solutions to huge Market solutions

• Data mapping, State to State mapping, Organisational structure, Strategy

• Systems and business integration – People and systems

• Debt Purchase/Sale

• DCA enagement

• Cross border solutions

Collections Approach

• No fussy and tiring Powerpoint decks

• No endless reams of word documents

• Good old fashioned, relative, straight to the point and concise advice delivered

• Content and actions is everything, not presentation

• Projects done to exceed business needs

• Actions, priority and cost/benefit

• Delivery

• Responsibility – Risk and reward

Collections Terms

• Interim

• Contract

• Permanent

• From 3 days to 3 years!

• Plus travel if required

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