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8/14/2019 Body-Language 01.ppt
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Body Language
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Non-verbal communication
A series of conscious or subconscious signals toothers
Signals are sent by
Facial expressions Eyes
Hand movements
Gestures of arms and hands
Leg movements
Posture
Zonal distance and orientation
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clusters
Encodes decodes
Sender Signal Receiver
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Selecting positive behaviours
Facial Expressions:
Seven main expressions-
Anger
Disgust
Fear
Happiness
Interest
Sadness Surprise
Most of the information is carried by eyes, eyebrows,
and mouth.
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Gaze:
Maintain eye contact when talking and whenlistening
Level of contact depends upon relative status of
other person
Area of gaze varies in line with status
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Gestures
Head nodding
Beckoning / welcoming
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Body posture:
Stand with hands held loosely behind the back
Lean slightly towards the other person
Sit still, with no sudden movements
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Bodily contact:
A controlled way of moving from initiating tobuilding a relationship
Appearances:
First impressions are geared to looks, not actions Give a strong signal of social status, place in
hierarchy and ability
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Body talk
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Dominant:
Fingerpointing Eyes steady / fixing / narrowed
Lounging back with hands behind head
Feet on desk
Steep ling Stands with feet apart
Loud voice, harsh commanding tone
Protects own space, strongly territorial
Invades others space
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Dominant
Seldom smiles
First thumping
Shakes head more often than he nods
Eyebrow raised in disbelief Chin thrust forward
Exploding
Strides around impatiently
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Supportive:
Leans forward, eyes sparkling Touching
Smiles readily
Jaw relaxed
Nods appropriately Moderate voice, empathetic tone
Respects others space
Hand gestures frequent
Palms/wrists usually visible
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Negative:
Legs / arms crossed Frown lines
Constipated gestures
Closed smile
Frequent pauses No eye contact
Hunched shoulders
Hand covers mouth
Tortoise neck
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Compliant:
Nods often
Brief eye contact
Moderate voice
Few gestures Leans forward to listen
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Helpful Behaviours
Lean forward, arms uncrossed
Look at the other person for 60% of the time
Make listening signals and noises
Smile Use other persons name early in transaction
Ask open questions
Summarize what you think they said
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Factors that affect the message are...
Attitude Verbal message
Non-verbal message
Appearance
Background of the communicators Expectations of the communicators
Setting
Your words and body language must not contradict
each other
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