7/28/2019 body language and non verbal communication

1/26

Business Communication

Non verbal

Communicationand use of

body language

7/28/2019 body language and non verbal communication

2/26

Communication in general

is process of sending and

receiving messages thatenables humans to share

knowledge, attitudes, and

skills. Although we usuallyidentify communication with

speech, communication iscomposed of two

dimensions - verbal and

nonverbal.

7/28/2019 body language and non verbal communication

3/26

Non-verbal communication includes facial

expressions, eye contact, tone of voice,

body posture and motions, and positioning

within groups. It may also include the way

we wear our clothes or the silence we keep.

7/28/2019 body language and non verbal communication

4/26

BODILY SPEAKING

According to the socialanthropologist, EdwardT. Hall, in a normalconversation betweentwo persons, less than35% of the socialmeanings is actuallytransmitted by words.

So, at least 65% of it isconveyed through thebody (non-verbalchannel).

7/28/2019 body language and non verbal communication

5/26

Have you ever heard

anyone say, "His actionsspoke so loudly I couldn't

hear what he said?"

7/28/2019 body language and non verbal communication

6/26

Categories

Physical. This is

the personal type

of communication.

It includes facial

expressions, tone

of voice, sense of

touch, sense ofsmell, and body

motions.

7/28/2019 body language and non verbal communication

7/26

Aesthetic.This is the type of communication that

takes place through creative expressions: playing

instrumental music, dancing, painting andsculpturing.

7/28/2019 body language and non verbal communication

8/26

Signs

Use of various signs in non verbalcommunication

7/28/2019 body language and non verbal communication

9/26

Symbolic. This is the type of communication that

makes use of religious, status, or ego-building

symbols.

7/28/2019 body language and non verbal communication

10/26

Kinesics (body language) Body motions such as shrugs, foottapping, drumming fingers, eye movements such as winking, facialexpressions, and gestures

Proxemics (proximity) Use of space to signal privacy or attraction

Haptics Touch Oculesics Eye contact

Chronemics Use of time, waiting, pausing

Olfactics Smell

Vocalics Tone of voice, timbre, volume, speed

Sound symbols Grunting, mmm, er, ah, uh-huh, mumbling

Silence Pausing, waiting, secrecy

Posture Position of the body, stance

Adornment Clothing, jewellery, hairstyle

Locomotion Walking, running, staggering, limping

Physical Aspects of Non Verbal

communication.

7/28/2019 body language and non verbal communication

11/26

Facial Expressions

Face is the indexof Mind

The eyes, thelips and themuscles expressmany feelings

It can also bedeceived bymanipulation

7/28/2019 body language and non verbal communication

12/26

The Eyes Stare or fixed gaze

suggest involvementor wonder or eyedisapproval.

Raised looks show

dominance. Downcast looks

suggest weakness andsubmission

Direct eye contactcommunicateshonesty, transparencyand neutral attitude.

7/28/2019 body language and non verbal communication

13/26

Gestures and Postures

Positive Gestures

Open Palms

Eye-to-eye confrontation

Smile

Equal Handshake

Postures

Standing position

Walking style

Hand Movements

7/28/2019 body language and non verbal communication

14/26

NONVERBAL

BEHAVIOR

INTERPRETATION

Brisk, erect walk Confidence

Standing with hands onhips

Readiness, aggression

Sitting with legscrossed, foot kickingslightly

Boredom

Sitting, legs apart Open, relaxed

Arms crossed on chest Defensiveness

Walking with hands inpockets, shoulders

hunched

Dejection

7/28/2019 body language and non verbal communication

15/26

NONVERBAL

BEHAVIOR

INTERPRETATION

Hand to cheek Evaluation, thinking

Touching, slightlyrubbing nose

Rejection, doubt, lying

Rubbing the eye Doubt, disbeliefHands clasped behindback

Anger, frustration,apprehension

Locked ankles ApprehensionHead resting in hand,eyes downcast

Boredom

Rubbing hands Anticipation

7/28/2019 body language and non verbal communication

16/26

A Small Class Exercise

7/28/2019 body language and non verbal communication

17/26

So What Does This Mean?

Let me see!

Authoritative

Pondering

Thinking

Considering

7/28/2019 body language and non verbal communication

18/26

So What Does This Mean?

Can I help!

Trust me!

Youre ingood hands!

Helping Hand

7/28/2019 body language and non verbal communication

19/26

So What Does This Mean?

Dejected

Disappointed

Lost it.

7/28/2019 body language and non verbal communication

20/26

So What Does This Mean?

Now just stopthat!

Get out ofhere!

Defensive

Oppositional

7/28/2019 body language and non verbal communication

21/26

So What Does This Mean?

So tell me

more!

Open

Accepting

Welcoming

7/28/2019 body language and non verbal communication

22/26

Importance

confidence-building

expressions and

gestures

awareness of non-

verbal cues

avoidingmisunderstandings

Conclusion

S h P t l

7/28/2019 body language and non verbal communication

23/26

GROUP MEMBERS

Suhas Patel

Yogesh Patade

Deepak Agarwal

Abhijeet Kale

Deepak Patil

7/28/2019 body language and non verbal communication

24/26

Reference Material

Business Communication

Asha Kaul

Effective Business CommunicationFrancis soundararaj

Communication Skills

Dr. Nageshwar Rao.Dr. Rajendra P.Das

7/28/2019 body language and non verbal communication

25/26

Q & AQUESTIONS

IF

ANY

7/28/2019 body language and non verbal communication

26/26