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Boost your knowledge, career
and expertise to stand out from
the crowd!
LEADERSHIP AND
MANAGEMENT COURSES
• Award in Leadership & Management Skills for Emerging Managers
(INSPIRE) – MQF Level 4
• Award in Leadership & Management Skills for Middle Managers
(APEX) – MQF Level 5
• Award in Essential Skills for Emerging Leaders – MQF Level 4
• Award in Leadership Skills for Emerging Managers (IMPACT 360) –
MQF Level 5
• Award in Coaching Skills for the Workplace – MQF Level 5
• Award in Train the Trainer – MQF Level 4
• Award in Advanced Train the Trainer – MQF Level 5
• An Introduction to Leadership
• Leading with Emotional Intelligence
• Thinking Strategically Like a Leader
• Negotiating Skills for Leaders
• Building your Personal Leadership Brand
• Managing a Diverse Workforce
• Managing Projects Successfully
• Managing and developing talent
o Coaching Sessions
• Managing Up
• An Introduction to Teams
• Motivating Your Team for Peak Performance
• Coaching Your Team for Performance
• Hiring the Team
• Overcoming Team Dysfunctions
• Developing Team Culture
• Boosting your Team’s Productivity
• Leading Remote Teams Successfully
• Achieving Quick Changeover
• Managing Performance and Behaviour through Feedback
• Boosting Your Productivity
• Conducting Effective Performance Appraisals
• An Introduction to Local Employment Law
• Understanding Finance for the Non-Accountant
• Resolving Conflict at Work
• Problem-Solving and Decision-Making Techniques
• Handling Difficult Conversations at Work
• Facilitating Successful Meetings
• Managing Anger and Other Challenging Behaviours in the
Workplace
• Reviving Employee Trust and Commitment
• Developing Creativity – Techniques for Releasing Creativity at Work
• Dealing with and Managing Change
• Developing Accurate Self-Awareness – Understanding One’s OWN
Personality
• Managing Stress at the Workplace
• Communicating Effectively at the Workplace
SALES AND CUSTOMER
SERVICE SKILLS
• Award in Sales Skills and Techniques – IMPRESS+ – MQF Level 4
• Award in Delivering Outstanding Customer Service – WOW! – MQF
Level 4
• Upselling Skills for Front of House Employees
• Upselling Skills for Food and Beverage Employees
• IMPRESSive Sales Management
• Telesales
• Essential Elements for Delivering Outstanding Customer Service
• Communication Skills for Outstanding Customer Service
• Complaint Handling and Managing Complex Customers
Experiences
• Developing a Branded Customer Service Programme
• Developing Impactful Customer Relationships for a Positive
Customer Experience
ORGANISATIONAL SKILLS
• Award in Business English Writing Skills -MQF Level 4
• Telephone Answering Skills
• Basic Business English Writing Skills
• Professional Email and Letter Writing
• Business Report Writing
• Business Meeting Minute-Taking Skills
• Business and Workplace Etiquette and Courtesies
• Business Ethics, Social Responsibility and Values
INTERPERSONAL SKILLS
• Award in Influential Dialogue – MQF Level 5
• Award in Presentation and Public Speaking Skills – MQF Level 5
• Effective Communication Skills
• Advanced Communication Skills
• The Psychology of Body Language
• Understanding and Working with Group Dynamics
• The Skills of Active Listening and Questioning Techniques
• Giving and Receiving Effective Feedback
• The Power of Assertiveness
• Resolving Conflict at Work
• Negotiating Skills for Leaders
• Managing Anger and Other Challenging Behaviours in the
Workplace
SELF-DEVELOPMENT SKILLS
• Award in Emotional Intelligence at Work – MQF Level 5
• Leading from Within – Aligning Yourself for Full Potential
• Stress Management and Achieving Work-Life Balance
• Developing Personal Power – Building Self-Confidence and
Personal Potential
• Developing Personal Goals and Strategies
• Time Management Skills- Getting (the Right) Things Done
• Developing Accurate Self-Awareness – Understanding One’s OWN
Personality
• Developing Creativity – Techniques for Releasing Creativity at Work
• BOOST YOUR Self
• BOOST YOUR Career
HR-RELATED SKILLS
• Recruitment & Selection Techniques
• Interviewing with Impact
• Developing a Training and Development Strategy
• Developing an Employee Induction Programme
• Becoming an Employer of Choice
• Harnessing Social Media for Employee Resourcing and Recruitment
SPECIALISED SKILLS
• Award in Skills for Enforcement Officers -MQF Level 5
ACCREDITED PROGRAMMES
• Award in Leadership & Management Skills for Emerging Managers
(INSPIRE) – MQF Level 4
• Award in Leadership & Management Skills for Middle Managers
(APEX) – MQF Level 5
• Award in Essential Skills for Emerging Leaders – MQF Level 4
• Award in Leadership Skills for Emerging Managers (IMPACT 360) –
MQF Level 5
• Award in Coaching Skills for the Workplace – MQF Level 5
• Award in Train the Trainer – MQF Level 4
• Award in Advanced Train the Trainer – MQF Level 5
• Award in Sales Skills and Techniques – IMPRESS+ – MQF Level 4
• Award in Delivering Outstanding Customer Service – WOW! – MQF
Level 4
• Award in Business English Writing Skills -MQF Level 4
• Award in Influential Dialogue – MQF Level 5
• Award in Presentation and Public Speaking Skills – MQF Level 5
• Award in Emotional Intelligence at Work – MQF Level 5
• Award in Skills for Enforcement Officers -MQF Level 5