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e-GOVERNMENT MASTER PLAN
a) Background
b) Strategy Development
c) Implementation Strategy
d) Management Strategy
e) Action Plan
i. To provide a roadmap and a blueprint for effective and productive e-Government program
ii. To strengthen systems of e-governance needed for sustainable program implementation.
iii. To provide a coherent and holistic view of ICT strategies and initiatives for the next 7 years
iv. To improve and maximize utilization of e-Government Funds, avoiding duplicate investments.
v. To strengthen the e-Government infrastructure (Data Centre, Connectivity and Access Networks)
Goals
Objectives i. Innovate Service Delivery through seamless connectivity between government agencies (G2G)
ii. Improve access to information by reducing digital divide and improving network speed (G2C)
iii. Enhance competitiveness through economic diversification (G2B).
iv. Provide realistic and relevant technologies to support e-Government program
Scope
i. Subject : G2G, G2C, G2B, Infrastructure
ii. Time period : 2015 – 2021 (7 years)
I. BACKGROUND
II. STRATEGY DEVELOPMENT
a) Vision and Mission
b) Vision and Strategies
c) e-Government Strategies
d) Strategy and Initiatives
e) To-Be model Landscape
Vision & Mission
Vision
Integrated Government (1GOV).
Mission
To provide universal access to services through the use of appropriate strategies and
technologies for efficient and effective service delivery
To achieve national visions, the following strategies were established under the e-Government vision: “Becoming the integrated Government, by providing universal access to services in a convenient, efficient, transparent and reliable way”
Vision & Strategy
National Vision
e-Government Vision
Strategy Slogan
TOWARDS PROSPERITY FOR ALL
“Becoming the integrated Government, by providing universal access to services in a convenient, efficient, transparent and reliable way”
E-Government Strategy
IMprove
competitivene
ss
Enhance Global
Competitiveness through
the economic diversification
Accessible
Wide & Fast
Improved access to
Information by minimizing
regional
gaps and overcoming poor
network speed
Reliable
Information
Practical opportunities
provided through current
and valid data
Proper
Technology
Realistic and relevant
technologies to
successful
implementation of
e-Government
Seamless
connect
Innovative Service
Delivery through
seamless connectivity
between government
agencies
G2G G2C G2E Infrastructure
“ SMART 1Gov ”
G2B
Strategy and Initiatives
The strategies are required to be categorized into the core building blocks of e-Government system such as G2C, G2B and G2G
G2C : Improve access to information by reducing digital divide and improving network speed
G2B : Enhance competitiveness through economic diversification
Innovate civil services through informatization. Improve access to information through ICT infrastructure growth.
G2E : Provide meaningful opportunities through current and valid data.
Infrastructure : Provide realistic and relevant technologies to support e-Government program.
Integrated Government Portal, e-Education System, National Health Information System, e-Services, Content and Forms Development
Go
al
Pro
ject
Innovate services to support business activities. Groundwork for co-working with private network needed.
e-Procurement System, Business Activity Support System
Go
al
Pro
ject
Develop integration of employment data of private and public sectors
Network Optimization System, E-Document System, Project Evaluation System, Local Government Information System, Administration Information Sharing Centre, BPR & BPM.
Go
al
Pro
ject
Integrate and standardize information resources. Establish effective management system by introduction of network infrastructure monitoring.
Enterprise Architecture, Integrated Data Center, STEP, Contact Centre, National Broadband Strategy. Policies & Regulations, Kitsong Centres, Governance & Institutional Framework, Legislative Framework, Network Optimization
Go
al
Pro
ject
Go
al
G2G : Innovate Service Delivery through seamless connectivity between government agencies
Pro
ject
Establish a foundation to support effective administration processes. Digitization of Government core work.
Job Portal, Civil Affairs Single Portal
III. Implementation Strategy
a) Selection of Priority Initiatives
b) Method of Priority Evaluation
c) Master Plan Initiatives
Priority focus areas were selected based on the level of e-Government and strategic value for each sector.
Initiatives were selected based on their crucial value to enforce national ICT foundation, enhance competitiveness of private sector, or increase social welfare for citizens, as well as infrastructure performance, mobile, fixed Internet, and training in ICT infrastructure. Two more initiatives were included to advance e-Governance and upgrade e-Government Strategy.
Candidate sectors included Environment, Employment, Agriculture, Science & Technology, Industry & Trading, Labour, Economic Development, Construction, Communication & Transportation, Foreign Affairs, Police, Health, Mining, Tourism, Defense, Infrastructure, general Administration, Private Sector, and e-Government.
The selected initiatives will accelerate and upgrade e-Government rating for Botswana. The UN’s index for e-government stresses the need for Government wide service, citizen participation,
and openness of Government data to the public.
Selection of priority Initiatives
Implementation of e-Government initiatives was done based on feasibility (technology and institution) and
strategic importance (urgency and impact) :
1) The e-Government initiatives should be executed bearing in mind direct and indirect interrelationships
among e-Government initiatives. Hence, e-Government strategy upgrade and advancement of
e-Governance should be given the first and highest priority.
2) Implementation of Network Optimization, Project Evaluation System and e-Document System should be
done prior to other eight e-Government initiatives for the following reasons:
• Network infrastructure should be ready for e-Government to guarantee service delivery within and
outside government.
• Project management needs to be supported by project evaluation system to manage project
implementation effectively and efficiently, and improve human resources capabilities.
• e-Document system streamlines government process, and enables government organizations
improve productivity with sharing official document online and provide civil services through
Internet.
Master Plan Initiatives
1. Upgrade e-Government Strategy 2. Advancement of e-Governance 3. Project Evaluation System 4. e-Document System 5. Network Optimization 6. e-Education System 7. National Health Information System 8. Business Activity Support System 9. e-Procurement System 10. Local Government Informatization 11. Civil Affairs Single Portal 12. Administrative Information Sharing Centre 13. Job Portal 14. e-Agriculture 15. Government Enterprise Architecture (GEA)
Interrelationship among Projects
Relationship with ongoing projects in e-government Master Plan 2012