BQ-9000, Quality Management Systemagrifuelsqcs-i.com/attachments/1052/qm_09a00quality... · Web viewASTM D7467, Standard Specification for diesel fuel oil, Biodiesel Blend (B6-B20)

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Quality ManualBQ-9000 Marketer Quality System

Martin Eagle Oil Company, Inc2700 James St

Denton, Texas 76205

Effective Date May 18, 2009

QM_09a00 UNCONTROLLED IF PRINTED

Quality Manualrev-09a00 / Approved by: enter name(s) here

Table of Contents

Section Page

1.0 SCOPE................................................................................................................................................................................2

2.0 ACRONYMS, TERMS, AND DEFINITIONS..............................................................................................................2

3.0 REFERENCES.................................................................................................................................................................5

3.0 REFERENCES.................................................................................................................................................................5

4.0 DOCUMENTATION REQUIREMENTS.....................................................................................................................6

5.0 MANAGEMENT RESPONSBILITY............................................................................................................................7

6.0 LABORATORIES............................................................................................................................................................9

7.0 RECEIPT OF PRODUCT.............................................................................................................................................10

8.0 B99 OR B100 STORAGE..............................................................................................................................................12

9.0 BIODIESEL BLENDS...................................................................................................................................................13

10.0 Nonconformance, Corrective Actions, Preventive Actions............................................................................................15

QM_09a00 UNCONTROLLED IF PRINTED page 1 of 18


1.0 SCOPE Martin-Eagle Oil Company, Inc. is located at 2700 James St., Denton, TX, 76205 and markets high-quality ASTM D6751 B100 and approved biodiesel blends.

Martin-Eagle Oil Company, Inc. knowingly meets all applicable state and federal guidelines for the marketing of biodiesel. Martin-Eagle Oil Company, Inc. is an equal opportunity employer and operates in a safe and efficient manner.

Martin-Eagle Oil Company, Inc. addresses quality assurance through application of the current BQ-9000 Marketer Standard, which has been established by the National Biodiesel Board (NBB) and the National Biodiesel Accreditation Commission (NBAC). This includes the use of corrective actions to prevent nonconformity. This Quality Manual applies exclusively to Martin-Eagle Oil Company, Inc. accounts that purchase from BQ-9000 approved producers or marketers whose product is traceable. Martin-Eagle Oil Company, Inc. currently does not own any storage tanks or blending facilities. All other biodiesel producers or marketers are not included within the scope of this Quality Manual.

1.1 REFERENCE DOCUMENTAppendix A, Martin-Eagle Oil Company, Inc. Organization Chart

2.0 ACRONYMS, TERMS, AND DEFINITIONS For use in the Quality Manual, the following terms and definitions apply. Additional terms and definitions are referenced in the Quality System Procedures, Standard Operating Procedures, Standard Assay Procedures, and Forms as appropriate. This list is not all-inclusive.

2.1 ASTM: ASTM International, originally known as the American Society for Testing and Materials (ASTM), was formed over a century ago. ASTM International is one of the largest organizations in the world for the development of voluntary standards. ASTM develops technical standards for materials, products, systems, and services.

2.2 Bench Record: A form or record in which information from lab test results is entered.

2.3 Biodiesel: A fuel comprised of mono-alkyl esters of long-chain fatty acids derived from vegetable oils or animal fats and meeting ASTM D 6751, designated B100.

2.4 Blend: A blend of biodiesel with petroleum-based diesel fuel in a specified ratio designated Bxx, where xx is the volume percent of biodiesel.

2.5 Document Control: The processes involved with issuing, monitoring, and controlling QSP’s, SOP’s, Bench Records, Postings, and Forms.

2.6 External Laboratory: A third-party laboratory that provides data to the biodiesel marketer for completing Certificates of Analysis.

2.7 Feedstock: Fats or Oils used as the raw materials in the production of biodiesel.

2.8 Internal Laboratory: A laboratory that is operated or managed by the biodiesel marketer.



2.9 Marketer: An entity engaged in the business of distributing and selling biodiesel and/or biodiesel blends of B2 or greater.

2.10 NBAC: The National Biodiesel Accreditation Commission is an autonomous committee of the National Biodiesel Board that oversees and directs the BQ-9000 program.

2.11 Organization: A marketer or marketer of biodiesel or biodiesel blends.

2.12 Producer: An organization involved in the production of B100 through assets under their direct control or through a tolling arrangement. Producers can either sell B100 or biodiesel blends.

2.13 Production Lot: A biodiesel production lot consists of a homogeneous production volume of finished biodiesel derived from one or more sources. The product is held in a single container where representative samples are taken and then analyzed to complete an authentic Certificate of Analysis (COA) for that specific volume.

2.14 Quality Manual (QM): A document which describes the overall quality program and specifies actions that will assure the requirements of the standard are met.

2.15 Quality Program: The organizational structure, roles, responsibilities, procedures, processes, and resources necessary to manage quality.

2.16 Verification: Confirmation that specified requirements has been fulfilled through examination of objective evidence.

2.17 AOCS: American Oil Chemist Society

2.18 COA: Certificate of Analysis

2.19 FTG: Free and Total Glycosides

2.20 MSDS: Material Safety Data Sheet

2.21 NBAC: National Biodiesel Accreditation Commission

2.22 NBB: National Biodiesel Board

2.23 REC: Record or form

2.24 WI: Work Instruction

2.25 QM: Quality Manual

2.26 QSP: Quality System Procedures

2.27 ASTM: American Society for Testing and Materials



3.0 REFERENCES 3.1 Normative References

Martin-Eagle Oil Company, Inc. uses the following ASTM references in the production of biodiesel. These documents are subject to revision. External document control requirements, as described in section 4.4 of this Quality Manual, will stipulate that the most recent version of any reference document is to be followed.

ASTM D 1298, Standard Test Method for Density, Relative Density (Specific Gravity), or API Gravity of Crude Petroleum and Liquid Petroleum Products by Hydrometer Method.

ASTM D 4052, Standard Test Method for Density and Relative Density of Liquids by Digital Density Meter

ASTM D 4057, Standard Practice for Manual Sampling of Petroleum and Petroleum Products.

ASTM D 4176, Standard Test Method for Free Water and Particulate Contamination in Distillate Fuels (Visual Inspection Procedures)

ASTM D 6751, Standard Specification for Biodiesel Fuel Blend Stock (B100) for Distillate Fuels.1

ASTM D396 Standard Specification for Fuel Oils

ASTM D975, Standard Specification for Diesel Fuel Oils

ASTM D7371 Standard Test Method for Determine of Biodiesel (Fatty Acid Methyl Acids) Content in Diesel Fuel Oil Using Mid Infrared Spectroscopy (FTIR-ATR-PLS Method)

ASTM D7467, Standard Specification for diesel fuel oil, Biodiesel Blend (B6-B20)

Form BQF-1 BQ-9000 External Laboratory Verification

3.2 Informative ReferencesThese references are included as bibliographic information because they contain material that may be useful in the application of BQ-9000 Marketer requirements. Martin-Eagle Oil Company, Inc. Oil has used excerpts from the following references to develop the requirements for this document:

ISO 9001:19943 Quality Management Systems – requirements

BQ-9000: Revision 5 January 26 2009

1 Any approved alternative test methods listed in ASTM D 6751 are acceptable for use in this Quality Manual.

3 International Organization for Standardization (ISO). This material is reproduced from ISO 9001:1994 with permission of the American National Standards Institute (ANSI) on behalf of ISO. No part of this material may be copied or reproduced in any form, electronic retrieval system or otherwise, or made available on the Internet, a public network, by satellite, or otherwise without the prior written consent of the American National Standards Institute, 25 West 43rd Street, New York, NY 10036. All ISO documents are available through ANSI’s online electronic standards store at http://webstore.ansi.org.



ISO 9001: 2000 Quality Management Systems

ISO 19011:2002(E) Guidelines for quality and/or environmental management system auditing

4.0 DOCUMENTATION REQUIREMENTS Martin-Eagle Oil Company, Inc. Oil is to implement the newest version of the BQ-9000 Marketer Program Requirements into our quality management system with 90 days of the effective date of the latest revision. Martin-Eagle Oil Company, Inc. is to notify the NBAC when these changes are complete.

4.1 Quality ManualMartin-Eagle Oil Company, Inc. Quality Program is documented in this Quality Manual, which meets the requirements of the current BQ-9000 Marketer Standard. Included in this Quality Manual are the means to ensure that B100 conforms to ASTM D 6751, is appropriately blended, and meets customer specific requirements. This Quality Manual references applicable Quality System Procedures

Reference Document(s):

QSP 4.1: Document Control

4.2 Quality PolicyMartin-Eagle Oil Company, Inc. Quality Policy: Martin-Eagle Oil Company, Inc. delivers the highest quality petroleum products and proprietary support services to transportation and power generation fuel customers throughout North America.

Martin-Eagle Oil Company, Inc. Objective: To provide biodiesel products that meet or exceed the current BQ-9000 standards.

Martin-Eagle Oil Company, Inc. Quality Policy and Quality Objectives are communicated to employees to involve them in the BQ 9000 system.

4.3 Quality System Procedures

Martin-Eagle Oil Company, Inc. Quality Manual references information that is documented in Quality System Procedures (QSP). The QSP’s describe the processes used to determine and document how both Operational Quality requirements and BQ-9000 Marketer requirements will be met.

Martin-Eagle Oil Company, Inc. Quality System Procedures make reference to work instructions that exist in written form, flow charts, pictures, or video clips and define how an activity will be performed. Forms or records that are required by the BQ-9000 Marketer Standard are referenced in the QSP’s.

The following is a list of possible QSP and general numbering categories. Sub-categories within general categories are possible and some QSP general categories may not be used depending on the business being conducted. QSP categories to support that QSP. An example of this may be process control may be included in inspection and testing when there is limited processing when hauling is the only processes that maybe involved.




QSP 1.0 Management Review Meeting QSP 2.0: Quality Management Representative QSP 3.0: Internal Quality AuditQSP 4.0: Document Control QSP 5.0: Record ControlQSP 6.0: Process ControlQSP 7.0: Identification and TraceabilityQSP 8.0: Inspection and TestingQSP 9.0: Nonconforming Product QSP 10.0: Corrective and Preventive Action

4.4 Document ControlMartin-Eagle Oil Company, Inc.’s Quality Program contains provisions for maintaining and controlling documents related to the BQ-9000 Marketer Quality Program. Documents will be identified by an assigned unique alpha-number, revision code, and effective-date. Obsolete and superseded documents are marked as such and archived to prevent unintended use.

Martin-Eagle Oil Company, Inc. lists, maintains and distributes the active and archived controlled documents (e.g. QM, QSP’s, work instructions, forms). The online system provides the formal “view” distribution of documents and the historical list of achived documents, with reason-for-revision.


QSP 4.1: Document ControlQCS: Quality Compliance System

4.5 Control and Retention of RecordsMartin-Eagle Oil Company, Inc.’s records for the BQ-9000 Marketer Quality Management Program are established and maintained to provide evidence of effective implementation and operation of the system, as well as conformity with all requirements. Quality records are controlled and retained electronically online or physically on revision controlled forms. Both methods include a date to timestamp information, and determine appropriate retention.

Necessary records mandated by the BQ-9000 Marketer requirements are retained for a minimum of two (2) years unless otherwise indicated. Necessary records for the BQ-9000 Marketer requirements are legible, identifiable, and accessible in the work areas where they are used or referenced, and are stored in a manner that ensures integrity.


QSP 4.1: Record ControlQCS: Quality Compliance System

5.0 MANAGEMENT RESPONSBILITY 5.1 Quality Management Representative



Martin-Eagle Oil Company, Inc.’s Quality Management Representative (QMR) is a Fuel Specialist. In the event that the Fuel Specialist is unable to perform the duties of the QMR, the Monitoring Manager will appoint a qualified person in his/her place. In addition to normal job responsibilities, the QMR will be required to:

chair Quality Management Review meetings. ensure that a Quality Program meeting BQ-9000 Marketer requirements is established. report on the performance of the Quality Program. ensure that the most recent version of each quality document is made available to

management and employees.


QSP 5.1: Quality Management Representative

5.2 Internal Quality System AuditMartin-Eagle Oil Company, Inc. has developed and implemented a system for performing Internal Quality Audits. Internal Quality Audits for each element of the Quality Program will be performed, at a minimum, once per year to verify that Martin-Eagle Oil Company, Inc.’s operations comply with the requirements stated in its Quality Management Program and to determine the Quality Program’s effectiveness. The audit frequency will be increased when internal or external audit results indicate that increased frequency would be beneficial, or whenever a need is determined by the QMR and/or the management of Martin-Eagle Oil Company, Inc. Internal or external audit results will be presented to the management personnel responsible for the area, who will then identify opportunities for improvement and/or corrective or preventive actions to address nonconformities. Nonconformities will be resolved in a timely manner as stated in the applicable documented procedures. The Internal and External Audit Report, Nonconforming Reports, and Corrective and Preventive Action Reports will be filed appropriately as records for 2 years.


QSP 3.0: Internal Quality AuditsQSP 4.0: Document ControlQSP 5.0: Control of Forms or RecordsQSP 9.0: Nonconforming ProductQSP 10.0: Corrective and Preventive Action

5.3 Quality Management Review Martin-Eagle Oil Company, Inc. holds Quality Management Review meetings at least once every six months as determined by the QMR or upper management. Additional meetings will be held if necessary. Input for management review meetings will be obtained from the following information:

Results of Internal Quality Audits Customer feedback Process performance & product conformity Status of preventive and corrective actions Follow-up actions from previous management reviews



Changes that could affect the Quality Management Program Recommendations for improvement

Record of the Quality Management Review meetings will be kept for two (2) years.


QSP 1.0: Management Review MeetingsQSP 3.0: Internal Quality AuditQSP 10.0: Corrective and Preventive Action

6.0 LABORATORIES

6.1 LaboratoriesMartin-Eagle Oil Company, Inc. does not maintain an internal laboratory, but external laboratory(s) will comply with the following:

A. Will posses copies of the current ASTM D 6751 specifications as well as the test methods for each test to be conducted in the laboratory. These documents are controlled according to the current document control method.

B. Will posses the equipment and standards required by the BQ-9000 Marketer Standard for testing conducted in the laboratory, and will maintain a listing of equipment and documents currently held in inventory.

C. Will calibrate the equipment and standardize the reagents as required by ASTM D 6751 specifications for product testing methods, manufacturers’ recommendations for the laboratory equipment, or as often as necessary. When there is no requirement for calibrations, the laboratory has specified a schedule for each test method used by the laboratory. Calibrations and standardizations will be documented and records kept for two (2) years.

D. Will implement a training program that develops the necessary knowledge and skills for testing product to ASTM D 6751 specifications, as well as certifying that the employees are able to satisfactorily demonstrate these competencies. As of the effective date for this Quality Manual, all employees are trained and able to demonstrate required laboratory competencies.

E. Will execute a documented program at least once every four months to verify that internal testing results are accurate. Verification will be accomplished by sending duplicate samples to an independent laboratory that has a BQF-1 form on file.

F. Will determine, collect, and monitor appropriate data to demonstrate the effectiveness of the testing performance.

G. Will maintain records of all test results received from external laboratories.H. Will collect, analyze, and summarize appropriate data that demonstrates the

effectiveness of the testing performed, and submit that data for management review meetings or other purposes.


QSP 4.1: Document ControlQSP 5.0: Record Control



QSP 8.0: B 99 B100 Storage and TestingQSP 8.1: Blended Biodiesel StorageForm BQF-1: BQ-9000 External Laboratory Verification

6.2 Laboratory Auditing Protocol6.2.1 Internal laboratories

When Martin-Eagle Oil Company, Inc. has an internal laboratory, lab auditing and the audit results will become part of the Internal Quality System Audit.


QSP 3.0: Internal Quality AuditQSP10.0. Corrective and Preventive ActionForm: Internal Audit Checklist

6.2.2 External laboratoriesMartin-Eagle Oil Company, Inc. uses only external laboratories that have completed, signed, and submitted a BQF-1 form. These laboratories will have the supporting documentation to indicate their compliance with applicable BQ-9000 Marketer Requirements for external laboratories. The external laboratory will complete this form annually and keep the original document on file for a minimum of two (2) years.

Reference Document(s):Form BQF-1: BQ-9000 External Laboratory Verification

7.0 RECEIPT OF PRODUCT Martin-Eagle Oil Company, Inc. will implement the following options when marketing biodiesel to customers that want to fill contracts: A) Martin-Eagle Oil Company, Inc. will purchase biodiesel exclusively from BQ-9000

Producers to fill orders for customers who request use of BQ-9000 Producers. Reference 7.1

B) Martin-Eagle Oil Company, Inc. will purchase biodiesel from a non-BQ-9000 Producer to fill contracts which do not require BQ-9000 producers when a COA can be provided. Reference 7.2

C) Martin-Eagle Oil Company, Inc. will purchase the biodiesel from BQ-9000 Marketers to fill orders for customers who request use of BQ-9000 Producers or Marketers.

D) Martin-Eagle Oil Company, Inc. will purchase biodiesel from a non-BQ-9000 Marketer to fill contracts which do not require BQ-9000 producers when a COA can be provided.

Martin-Eagle Oil Company, Inc. will document from which source the biodiesel fuel was purchased, the BQ-9000 status of the source, and the amount of fuel received. Martin-Eagle Oil Company, Inc. will only accept product transfer documents that include an EPA registration number.

A representative sample tested per ASTM D 4176 (procedure 2, maximum of two)



of the biodiesel product purchased will be taken and retained for a minimum of 60 days. Samples or “retains” will be kept in an appropriate container and in an environmentally appropriate location to avoid spoilage of the sample. Martin-Eagle Oil Company, Inc. will keep an additional amount of biodiesel when it is anticipated that cetane number will need to be tested from the retained sample.


BQ-9000 Source Status

7.1 Product Received from a BQ-9000 Producer or BQ-9000 Marketer When biodiesel product is received from a BQ-9000 Producer or Marketer, Martin-Eagle Oil Company, Inc. will accept a COA or other documentation verifying that the product meets limits of the test conducted by the BQ-9000 Biodiesel Producer or Marketer. Approved product will be off-loaded directly into a distribution tank. If supplier fails to meet BQ-9000 standards or ASTM D 6751 specifications, corrective or preventive actions may apply.

Reference Document(s):BQ-9000 Source StatusQSP 10.0: Corrective and Preventive Actions

7.2 Product Received from a Producer or Marketer that is not BQ-9000 Certified

Biodiesel product received from a non-BQ-9000 Producer or Marketer will have certificate(s) of analysis (COA) showing tests conducted at either an approved independent lab or the BQ-9000 Marketer’s internal lab to verify that the product meets full ASTM D6751 current specifications. This procedural requirement applies only if the non-BQ-9000 biodiesel is to be provided at a BQ-9000 customer’s request. If the supplier fails to meet ASTM D 6751 specifications, corrective or preventive actions may apply.


BQ-9000 Source StatusQSP 10.0: Corrective and Preventive Actions

7.3 Commingling of B99 or B100 Fuel Shipments or Lots Once the requirements of Section 7.1 or 7.2 have been met, indicating that the biodiesel fuel has been tested and meets specification limits of the tests conducted, the fuel shipments or lots can be commingled with other verified lots of fuel.

The cloud point of the commingled biodiesel products will be reported as either: 1) the highest cloud point of the products being commingled, or



2) the measured cloud point of a representative blend.

The cold soak filterability will be stated as either:1) meeting the higher of the 360 or 200 second filterability time limits of the

products being commingled, or2) The measures cold soak filterability of a representative blend


QSP 10.0: Corrective and Preventative Actions

7.4 B99 or B100 Tanks with Multiple Position Holders When a marketer distributes product from a tank where companies other than Martin-Eagle Oil Company, Inc. lease space, the position holders in the tank will purchase biodiesel product using the same guidelines and records outline as in Sections 7 – 7.2.


BQ-9000 Source Status

7.5 Diesel Fuel as a Blend Component

Martin-Eagle Oil Company, Inc. will know whether the diesel fuel or fuel oil used in a Martin-Eagle Oil Company, Inc.’s blending operation contains any percentage of biodiesel by content in the purchase contract.

Reference Document.Purchase contracts on file

8.0 B99 or B100 STORAGE

8.1 B99 or B100 Storage and Distribution Tanks When applicable, Martin-Eagle Oil Company, Inc. B100 storage and distribution tanks will be dedicated to biodiesel service. When a tank is changed from some other service to biodiesel storage, the tank should be drained dry, cleaned, and then inspected. The inspection will be recorded.


QSP 8.0: B 99 B100 StorageREC 8.1: Tanks Inspections

8.2 B99 or B100 Storage Tank Sampling and Testing When applicable, inspection and testing functions associated with verifying that specified product requirements to be met and will be defined in documented



procedures. Such procedures will include the types of inspection and testing performed and the records established by same. Martin-Eagle Oil Company, Inc. will maintain the optimal volume of biodiesel product needed for testing the product and for shipping.

Martin-Eagle Oil Company, Inc.’s procedure for final inspection and testing will require that specified inspection and tests have been carried out, and that the results will meet minimum specified requirements. Martin-Eagle Oil Company, Inc.’s procedure for control of nonconforming product will be employed (see 10.1) when a product fails to pass a required inspection or test.


QSP 8.0: B99 B100 StorageQSP 9.0: Nonconforming ProductQSP 10.0: Corrective and Preventative ActionTank Inspection

8.3 B99 or B100 Tank Testing Martin-Eagle Oil Company, Inc. is to determine if their biodiesel tank has no activity (no shipments out) for 30 days, product is not to be shipped from the storage tank until an outlet sample, or a representative sample of the product according to ASTM D4057 is taken.

Martin-Eagle Oil Company, Inc. is to have the sample tested for water and sediment per ASTM 4176 and for Oxidation Stability per ASTM D6751. If the sample fails to meet the specification, the production lot will be isolated and the procedure for nonconforming product will apply.

Analytical results will be recorded. If the product is out of specification, the appropriate corrective action will be taken including documentation.


QSP 8.0: B99 B100 StorageQSP 9.0: Nonconforming ProductQSP 10.0: Corrective and Preventative ActionTank Inspection

9.0 Biodiesel Blends

9.1 Fuel Blending During the process of creating a biodiesel blend, the blending operation will be monitored to assure adequate mixing of the products in the correct proportions. This includes measuring and recording the volumes and blend levels as verified through bills of lading, meter printouts or other auditable records of both the biodiesel and diesel fuel which comprise the blend. These records will be kept for a minimum of two years.

Martin-Eagle Oil Company, Inc. is to validate the blending process by:



9.1.1 Blend homogeneity is measured by obtaining samples at the upper, middle and lower regions of the vessel per ASTM D4057, Standard Guide for the Sampling of Petroleum Products.

9.1.2 To validate the blending process three consecutive blend lots will be tested for each blend range that the Marketer plans to distribute.

9.1.3 The sample or samples shall be analyzed for percent biodiesel using ASTM D7371, Determination of Biodiesel Content in Diesel Fuel. The % methyl ester in each of the level samples will be within 0.50% by volume for blends less than or equal to B5 and 1.0% by volume for blends greater than B6.

9.1.4 The validation test results will be recorded and retained for a period of two years.

9.1.5 Once initial validation has been completed, the validation is to be performed annually by requiring one test for each blend range of product distributed per 9.1.3.

9.1.6 If a Martin-Eagle Oil Company, Inc. has owned operations both rack blending and storage tank blending, blending validation is to be performed on both systems.


Records on file

9.2 Storage and Distribution Tanks Containing Blended Biodiesel When applicable, Martin-Eagle Oil Company, Inc.’s blend tanks will be dedicated to biodiesel blend service. When a tank is changed from some other service to biodiesel blend storage or distribution, the tank will be drained and cleaned prior to use. The inspection will be documented.


QSP 8.0: Blending Biodiesel StorageQSP 9.0: Nonconforming ProductQSP 10.0: Corrective and Preventative ActionTank Inspection

9.3 Blended Fuel Tank Testing When applicable, an outlet sample taken from the blend tank (when there is no activity over a 30 day period) will be tested for moisture and sediment using ASTM D4176, procedure 2 maximum value of 2. If out of specification, corrective action with documentation will be recorded as per section 10.2.


QSP 8.0: Blending Biodiesel StorageQSP 9.0: Nonconforming ProductQSP 10.0: Corrective and Preventative Action



Tank Inspection

9.4 Trucks, Railcars, and Vessels Containing Biodiesel and Blended Biodiesel Martin-Eagle Oil Company, Inc.’s Quality Program will provide cleanliness specification standards that address material and chemical compatibility issues, as well as inspections and cleanliness for Martin-Eagle Oil Company, Inc.s BQ-9000 Marketer-supplied trucks, railcars, and vessels used for distributing biodiesel and biodiesel blends. All trucks, railcars, and vessels will be drained and inspected prior to loading if the previous load contained a product that would contaminate the biodiesel (e.g., gasoline, ethanol, methanol, lube oils, raw vegetable oil or animal fats). This would include dyed products and products in excess of 15 ppm sulfur when the biodiesel is destined for ULSD applications.

Agreements and/or contracts with transport companies will state, explicitly or by reference, the cleanliness standards that will be complied with before hauling biodiesel. Martin-Eagle Oil Company, Inc. will periodically verify that the transport companies are meeting the cleanliness specifications.


QSP 9.0: Nonconforming ProductQSP 10.0: Corrective and Preventative Action

1 0.0 Nonconformance, Corrective Actions, Preventive Actions 10.1 Nonconforming Product

Martin-Eagle Oil Company, Inc. controls nonconforming product to prevent unintended use or shipment Controls further provide for identification, documentation, evaluation, segregation (when practical), disposition of nonconforming product, and for notification to the functions concerned. The Material Review Board has the authority to review and “sign-off” on the disposition of nonconforming product. The review of nonconforming product will be conducted according to the documented procedures. The disposition of nonconforming product may be categorized as:

A) Reprocessed or blended to meet specification B) Reclassified to another non-motor vehicle fuel application C) Rejected or destroyed.

When biodiesel or biodiesel blend is reprocessed or blended, it will be also reinspected to assure it meets specification and be documented.


QSP 9.0: Nonconforming ProductQSP 10.0: Corrective and Preventative ActionsQCS: Quality Compliance System

10.2 Corrective and Preventive Action Procedures



Martin-Eagle Oil Company, Inc.’s Corrective and Preventive Actions will be managed through the use of documented procedures. Records will be maintained for corrective and preventive actions. Corrective actions will be issued in response to product quality nonconformities (including both internally identified and customer complaints related to product quality) and identified nonconformities related to processes of the Quality Management System (including internal and external audits).

Martin-Eagle Oil Company, Inc.’s Corrective Action procedure defines a clear statement of the nonconformity; assignments of responsibility for definition and completion of the corrective action; identification of root cause; identification of the corrective action(s) that are intended to prevent recurrence of the nonconformity; and verification of the action’s effectiveness at an appropriate interval following the implementation of the corrective action. Corrective actions will not be closed until verification of the action’s effectiveness has been completed and recorded. Records of corrective actions are documented using the QCS Quality Compliance System that supports the above required processes.

Martin-Eagle Oil Company, Inc.’s Preventive Action procedure will have a clear statement of the condition that could result in a nonconformity (either related to product quality or processes of the Quality Management System); assignments of responsibility for the definition and completion of the preventive action; and the identification of the preventive action(s) that are intended to prevent the occurrence of the nonconformity. Records of preventive actions are documented in the QCS Quality Compliance System and retained for two years.


QSP 9.0: Nonconforming ProductQSP 10.0: Corrective and Preventative ActionsQCS: Quality Compliance System



Appendix A, Martin-Eagle Oil Company, Inc. Organization Chart
