Brandon C. Reed (732)301-4973♦brandon029040@gmail.com

Meticulous & intuitive networking professional with experience, education, and strong IT abilities. An exceptional communicator with highly effective skills in documentation, security, project management, and proactive leadership. Adept at working with customers including attention to the needs of both clients and team members. A driven and passionate individual, who enjoys building a vibrant, productive work environment.

AR EAS OF EXPERTISE IT Infrastructure Server Maintenance MS Active Directory CiscoPIX/Sonicwall Structured Query Langue VMware ESX

Device Mapping Network Design DisasterRecovery/Acronis Veeva/SAP/Citrix/Sage300 TeamViewer/Kaseya ConnectWise/Kace/Heat

RealVNC/ShareConnect Microsoft Office 365 Windows, Mac OS, & Linux LAN/WAN & VoIP DNS/DHCP Cisco ISO configuring

PROFESSIONAL EXPERIENCE

THROMBOGENICS, Iselin NJ 02/2014-PresentSystem EngineerDirected 5-member engineering and drafting in the design and manufacture of industrial automation solutions. Provided full product lifecycle administration, including resource material and time management; created and maintained production and engineering master schedules to executes directives. Administered department-wide ISO procedural compliance, providing instruction to engineering and drafting teams on relevant standards and protocols. Coordinated with clients, vendors, and cross-functional teams on to optimize communications in support of project directives. Negotiated and consulted with clients on project design, specifications, pricing and delivery.

Installation, implementation, administration of telephone systems including on-site support of IT infrastructure.

Efficiently organized storeroom filled with unused parts and wires, successfully restoring functionality.

Performed a Windows 03-08 or 08-12 upgrade. Active Directory & GPOs. Scripting and automation skills (Batch, wscript, powershell, etc.) Required support, assistance and intervention in all circumstances to operate the IT infrastructure

environment. Developed basic features & interfaces towards SharePoint, VeevaCRM, SAP, BusinessOne, QlikView. Managed over 100 sales reps to handle client requests regarding VeevaCRM, SAP, and Citrix

programs. Configured and troubleshot desktop systems, workstations, and peripherals. Network management of laptops and workstations also apply working knowledge of with mobile

devices; Blackberry, Android, iPhones and iPads. Installed and configured DELL KACE including Security experience includes Symantec, Sophos,

Webroot, including TrendMicro. Proactive regarding differential, incremental backups including disaster recovery with Acronis/Datto Patch Panel Installation, Data Room Configuration, Office Relocation and Managed the day to day

operations of Veeva-Salesforce-irep and Mobileiron platforms. Organized, directed, and evaluated the operations of information systems. Handles computer networking, software updates, router/WIFI installation virus/spyware/adware

removal, and system troubleshooting for various issues; generates effective solution to meet all client needs.

Maintained and updated Excel Asset Inventory Database with the new PC install/upgrades; kept abreast of inventory by taking snapshots of the database and distributing updates to the appropriate departments.

Installation and maintenance of Avaya IP office, voicemail Pro, and Communication Manager. Migrating complete mail infrastructure to Office 365 (E3 plan)

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Professional Experience

SGU CONSULTING, New York, NY 02/2014-7/2016IT Technical Consultant/ Senior ICT SpecialistResponsible for leading a team of experienced Information Technology specialists and advising the business ontechnology related matters and how it can improve existing IT operations.

Supported PC hardware components, desktop operating system software, and various application software: MS Office, O365, Windows OS, and MAC OS

Security ID registration, Avaya phone support and Audio/Video teleconference maintenance. Monitored help desk support requests. Processed and tracked all hardware/software requests. Provided end user support in various levels of technical and non-technical staff. Highly effective in creating, editing, and updating information in Connectwise. Competently experienced in Kaseya, TeamViewer and remote desktop. Apply working knowledge of mobile devices; Blackberry, Android, iPhones and iPads. Resting and removing passwords from Window XP 7, 8, and 10 including iCloud accounts from I-devices. Security experience includes Symantec, Sophos, TrendMicro, and Webroot. Provided clients with various technical services pertaining to networks, virtualization, communications,

and Internet solutions. Proactively provide technology recommendations to clients. Identified challenges, advise, and implement solutions. Collaborated with the development team to perform quality control and assurance testing on the new

program, which simplified information tracking; functioned as Subject Matter Expert throughout the launch, providing individual training on the device and addressing inquires.

Volunteered to develop a solution that would rectify slow-performing computer; collaborated with a partner to generated a series of batch files, which were converted into Executable file and distributed as a link to all internal employees; link automatically ran defrags, deleted temporary files and cookies, etc.

Using Outlook, enable items, calendar appointments, out-of-office messages, created PST folders and email accounts, and updated security patches.

Highly knowledge of UPS (uninterruptible Power Supply) batteries replacements, commissioning, maintaining and providing emergency support on power electronics at site.

Upgraded all Operating systems from Windows 7 and 8 to Windows 10. Extensive knowledge of network and hardware tools like switches, firewalls and TCP/IP

RUTGERS UNIVERSITY SCHOOL OF PUBLIC HEALTH, Piscataway, NJ 1/2013-1/2015System EngineerFunctions as System Responsible Engineer (SRE), conducting system health & performance reviews and design-related functions encompassing design review and upgrade of required IT infrastructure modifications. Actively participates in development of Service-level Agreements (SLAs) and proposes solutions regarding effective maintenance of new and existing system. Monitors internal infrastructure, reports progress, resolves conflicts, and manages changing requirements and priorities as an effective liaison between business units.

Experience with call center operations using Heat ticketing system closing over 50 tickets daily. Responding promptly to requests for technical support via email, phone and face-to-face. Monitored, analyzed, troubleshot and/or evaluated hardware, software, and network related issues. Maintained current of technological developments and applications. Provided skilled technical assistance (LAN, WAN, Intranet, and Internet) in network planning, engineering,

security, and architecture. Created a comprehensive, step by step technical support guide that was made accessible to all staff;

document provided straight-forward directions to troubleshot certain internal software issues and customize the newly developed performance enhancement link.

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP) Administered servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital

assistants, smartphones, software deployment, security updates and patches. Evaluated, recommend, and executed new technologies and update existing infrastructure to ensure

optimal network performance. Participated in proposal content, product research, and sales meetings with prospective clients. Participated in the execution of large deployment project and/ or departmental moves.

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Professional Experience

DEVRY UNIVERSITY, North Brunswick, NJ 3/2011 – 1/2013 IT User Support/Technical Support Specialist IIResponded to telephones inquiries concerning support request, system status and network connectivity. Resolved hardware and software problem as well as upgrade software and hardware devices.

Worked collaboratively with Network Architecture team to implement Cisco VoIP Familiar with searching account, resetting password, disable account and unlocking password in AD Experience with call center operations using Remedy ticketing system closing over 50 tickets daily. Handling a large volume of inbound calls and enquiries. Level 2 Support of Apple desktops and servers, hand held devices, Data and Voice communications,

administered Symantec NetBackup. Assisted local and remote staff with technical problem including desktop\laptop\server software. Maintained network facilities in individual machines, such as drivers and settings of personal computers

as well as printers. Maintained the health of over 2,000 computers in labs and classrooms in support of the entire student

body. Analyzed IT requirements within companies and giving independent and objective advice on the use of IT Prepared documentation and presenting progress reports to customers Hired, trained, and supervised professional IT staff. Maintain current and accurate inventory of technology hardware, software and resources. Maintained all router and switch health in the network labs. frequent Router/Switch OS installs. Used RealVNC software to monitor student computer usage as well as provide remote assistance when

required. Utilized Symantec Ghost imaging software to efficiently clone all PCs from the master. Configured server, pc and laptops to us TCP/IP and setup VPN connection. Managed and configured multiple email accounts within outlook. Close monitoring of backup and disaster recovery systems and how to apply and upgrade to an

organization’s benefit.

H&R BLOCK, Central, NJ 7/2008 – 5/2011Network Support Analyst Functioned as member of network team handling over 10,000 calls per a day that represented over 4 thousand plus PCs and diverse group of end users. Managed various areas of support included broadband connectivity, account provisioning, email (outlook, Outlook Express, Go Daddy, Mad emails) and Windows installation, configuration, and upgrade issues. Maintained and monitored support for all TCP/IP network configurations.

Assign configuration of authentication and authorization of directory services. Meet with clients to determine IT and Project requirements Experience with call center operations using Symantec ticket system closing over 50 tickets daily. Managed active directory, group policies, organizational units, users, computers, and groups. Configured and troubleshoot issues with Cisco routers: 2500, 2600, 1800, switches:1900, 2950, 2960 Created Cat5 Ethernet cables for wiring maintenance through walls, floors and ceiling. Performed routing protocols on cisco routers- RIP V1/V2, OSPF, IGRP, EIGRP & BGP Installed Cisco PIX and Sonicwall firewalls. Applied working knowledge of Microsoft Office/ Symantec/Blackberry/General desktop applications and

configurations to client issues and training needs. Proactively provided technology recommendations to clients. Participated in proposal content, product research, and sales meetings with prospective clients Provided end user support in various levels of technical and non-technical staff. Experience with Windows Server 2008 R2 using move, enable, gpupdate/force, resetting passwords,

SCCM delete tool, working with Group Policies and Organization Units and am able to launch dcpromo to begin domain and forest structure.

Reviewed and managed backup data to ensure successful storage, Prepared documentation for practices processes and policies regarding net backups. Designed and implemented disaster recovery protocols.

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Professional Experience

PENNROSE MANAGEMENT, New Brunswick, NJ 1/2006 – 7/2008Help Desk Support Analyst Monitored, diagnosed, and resolved issues with hardware, software, and network connectivity, operating systems, and the internal proprietary application using the Vision Agency management systems. Administered and internal and contracted user groups. Tracked and addressed trended issues, and planned long-term resolution strategies for chronic problems. Trained and mentored new hires and junior staff members.

Decommissioned legacy servers and managed active directory and data backups. Responded to and resolve help desk requests in person, by telephone, or through email Troubleshot and resolved hardware, software, printing, network, phone and A/V problems. Maintained in timely fashion regarding help desk request records using ticketing system Installed, configured, and maintained software, hardware, peripherals, phone, A/V, and other multimedia

equipment. Walk customer through problem-solving process. Helped clients with change-management activities. Supported PC hardware components, desktop operating system software, and various application

software: MS Office, Windows OS, and MAC OS Performed systems analysis and programming tasks to maintain and control the use of computer systems

software as a systems programmer. Troubleshot, diagnosed, installed, upgraded, configured, and repaired computer systems and network

system components. Consulted with managerial, engineering, and technical personnel to clarify program intent, identified

problems, and suggested changes. Built PC’s given necessary parts per client request installing cutting edge parts to ensure optimal user and

application experience. Some networking duties as assigned (Bridge mode routers, Networking Projectors, etc.) Provides IT solutions to individual clients and small business as a sole proprietorship; develops and

maintains solid client base, providing exceptional customer service and computer expertise to ensure 100% client satisfaction.

Supported and troubleshot corrections and/or installation of issues involves software, hardware and network issues (including VPN); created employee username and rest passwords as requested/required.

EDUCATION & PROFESSIONAL DEVELOPMENT

DeVry University, North Brunswick, NJ

Associate in Applied Science in Network Systems Administration 08/2013

Bachelors of Science in Network Systems Administration Attending

Anthem Institute, North Brunswick, NJ Diploma, Computer Networking & Security 09/2008

Middlesex County College, Edison, NJ Pre-Associate, Windows & PC Support 10/2005

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