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Breakaway From the NormA Solution Overview for CMS
Rick Fratcher – Executive Director of Major Sales HCMTodd LaFever – President of IT Services
About CMS
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• 19,000 Employees• 138,012 Students• 8,890 Full Time Teachers• 168 Countries Represented
and 165 Native Languages Spoken
• Over 63 Million in Scholarships Received by More Than 2000 Students
• Broad Prize Winner 2011• New Superintendent
The Best Education Available Anywhere
• Extreme Budget Cuts Leading to Crisis – Tiered Cuts
• More Needed Out of Fewer People
• Pressure to Maximize Most Valuable Asset - Teachers
• Healthcare Costs
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CMS – A Storm Never Seen Before
• Formation of Privatization Committee to Assess Areas to Reduce Costs
• Maintain Compliance/System Functionality
• Evaluation of Outsourcing as an Alternative
• Still Focus on Getting Best Talent for Children
Macro Challenges Departmental Initiatives
Can CMS Leverage Best Practices from the Private Sector Around Outsourcing While Maintaining At Least Current Budget and Functionality?
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The Challenge
•Budget Dollars Can Be Used Towards Teaching Initiatives•CMS Can Insulate From Future Uncertainties•Production Gains•Community Approval
New Perspective Department and Corporatewins Resulting
Outsourcing As A Best Practice
• Outsourcing – Involves allowing experts in their respective fields to manage specific business functions, often the least strategic, and to allow the client to receive the benefits of this shifting of processes.
• Cost Reduction• Improved Service• Variable Costs vs. Fixed• Technological Insulation• Focus on Strategic
Functions• Priorities in Line With
Limited Resources• Compliance
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The Theory
Typical In House Situation
Initial Costs – Rarely if ever stay on budget, align with initial business case, or are flexible to address market surprises
Hidden Or Un-forecasted Future Costs – Department trading, consultants, IT resources, maintenance fees, emergencies
Cost of Errors – High exposure, high liability, low return responsibilities are client’s to handle
Upgrade Nightmare – 60% of purchased software module licenses go unused. Most get upgraded. Costs to upgrade continue to rise with economic downturn both direct and indirect.
Minimal Leverage for Fluctuations – Direct sunk costs remain the same or rise per employee as market constricts
Uncertainty – High risk associated with uncertainty with ever changing software market. i.e. Lawson
The Alternative?
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Outdated technology or “masked” user interfaces
Data not truly integrated – batch processing, manual data updates, reporting challenges
Loss of control from access to database, changes, etc.
Confusing, ever increasing invoicing
Lack of service matching costs
Limited liability for mistakes
Long-term contracts
Typical Service Provider Model
Infinisource Overview
• Founded in 1986• Leading benefit administrator and HCM provider
serving over 17,000 clients nationwide• Led by strong team of industry veterans and
backed by private equity firm Accel-KKR
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Notable Clients
Infinisource Overview
• Recently set up headquarters in Charlotte – Ballantyne – 250 projected Charlotte jobs
• Over 100 years of outsourcing experience in senior ranks
• Created to change the way outsourcing works
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Notable Clients
Breakaway From Your Current Scenario
• Fully integrated
• Comprehensive
• SaaS-based
• Cloud-resident
• Intuitive design
• Straightforward pricing
Infinisolved HCM - Everything an employer needs to manage a workforce, accessible from a single login
The Infinisource Difference
Our Differentiators
Data Integration – One database/one record for Payroll, HR and Benefits Administration with an option to add Time and Attendance.
Cost to Value – Straightforward, totally transparent per employee, per month pricing and unmatched value.
Liability/Indemnification – If we make an error, we will pay all direct impact costs for these errors … period.
Technology Enabled Service – We don’t just give you intuitive, next generation technology. Infinisource’s solutions pair great technology with dedicated account management to give you ‘SaaS with Service’.
Unmatched Compliance Expertise – Over 17,000 employers and thousands of brokers trust us and have since 1986. We know the rules, we know the costs of noncompliance, and we help navigate the compliance mine field.
Technology – 100% web native, cloud based from the ground up.
Infinisource/CMS Partnership
• We Are Local – Working Together to Build Charlotte and NC
• Mutual Desire to Succeed – We Can’t Afford to Fail Any More Than You Can
• Industry Expertise and Commitment to Bridge Outsourcing and In House Best of Class
• My Wife is A Teacher at CMS• I- Guarantee
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iGuarantee
When we say Infinisolved Human Capital Management (HCM) changes how employers manage their workforce, we mean it – Guaranteed!
What we promise…* If we don’t deliver…
The best guarantee available – no one even comes close
Implementation is on time and accurate
Zero defects
Total satisfaction
A dedicated account manager who will ensure that all issues will
be resolved satisfactorily via phone/web
Implementation is free
We will pay 100% of the direct cost of our error, not just a
portion of it
We will refund 110% of everything you’ve paid
A senior services representative will visit your
site to resolve – for free
The best HCM guarantee available ….
No one even comes close
*Infinisource will not waive implementation fees if delay or inaccuracy is the result of client error. To be eligible for the satisfaction refund, claims must be submitted in the first 90 days post-implementation and the client must switch providers. The iGuarantee is subject to the terms and conditions contained in the Infinisolved® HCM Service Agreement.
Our Process for Success
• Mutual agreement to evaluate alternatives
• Needs analysis to review critical issues and detailed data
• Solution presentation to present proposal, cost model, impacts
• Feedback session to review details
• Customized demonstration of solution technology
• Agreement to partner
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Empowering Companies and People to do Their Best Work