Brenda Kim Forestdale QLD 4118 Phone: 0488 000 100 brendakim82@gmail.com

Professional Overview

Dynamic individual with strong problem solving abilities and exceptional customer liaison skills

Strong planning and organization skills Skilled communicator, excellent communication skills in written and verbal Thrives in new situations and open to any additional responsibilities Excels under pressure – Fast learner / Self-motivated, detail oriented and flexible Excellent team player / Bi-lingual (Fluent in Korean) / Immaculate presentation

Professional Experience

Administrative Manager – THE BIN FACTORY (QLD) - Coopers Plains, QLD Tenure: 2008 to 2016 (8years)Steel fabrication / engineering company – Manufacturing truck body containers for major waste companies. Key Role Accomplishments

Maintain and enhance positive working relationships with assigned customers to build customer loyalty and maximise opportunities.

Identify and thoroughly follow up all new business, product and/or project opportunities.

Resolve customer issues, disputes and/or complaints in a prompt & professional manner.

Work with the Managing Director to investigate customer complaints and concerns arising from product and or services and suggest appropriate course of action to remedy.

Proactively promote the full product & service range within the territory to maximise up-sell & cross-sell opportunities.

Work in conjunction with accounts and meet budgets and sale targets. Managing and report on purchases and outgoings of contracts. Manage project planning and schedule for efficient operations. Build a reliable & experienced labour pool for executing workload over peak periods. Identify staff that require ongoing training/certification and implement training

opportunities to ensure their skills are maintained or improved. Implementing continuous improvements to contract management processes and

procedures. Consulting with clients to ensure that their business needs are met. Liaise with relevant authorities ensuring relevant approvals are expedited in line with

project deliverables. Coordinating quotes and invoices for new and existing clients. Ensuring that expenditures for projects are within allocated budget. Overseeing stock levels and processing business orders. Analysing CAD drawings and ensuring they meet clients’ requirements. Promote a Health and Safety culture within the business. Ensure all policy, process and documentation requirements are adhered to the

appropriate clauses of AS4100.

Data Analyst / Interviewer - AC NELSON (in conjunction with Bureau of Tourism Australia) - Sydney International Airport, NSW Tenure: 2005 to 2008 Research and analyse perspectives on tourisms in Australia of international visitors. Key Role Accomplishments

Interpret data, analyse results using statistical techniques and provide ongoing reports.

Acquire data from primary or secondary data sources and maintain databases/data systems.

Identify, analyse, and interpret trends or patterns in complex data sets. Review computer reports, printouts, and performance indicators to locate and

correct code problems. Work closely with management to prioritize business and information needs. Locate and define new process improvement opportunities.

Sales Coordinator – CONCEPT AVIATION SUPPLIES - Bankstown, NSW Tenure: 2003 to 2005 Aviation equipment and pilot supplies shipped nation wide. Key Role Accomplishments

Maintaining and establish customer relationships. Answer customer enquiries and manage orders. Pre-sales consultancy to pilots on new products and equipment. Manage sales leads and promote new products. Maintain a high level of product knowledge to ensure that clients receive correct

information. Maintain and sort items to meet CASA amendment regulations and orders. Manage dispatch and organise shipping of sold items. Manage in-bound sales deliveries and ensure they are stored correctly. Partake in regular stock take activities.

Qualifications

Bachelor of Aviation (2004) University of Western Sydney – Deferred Study Private Pilots License (2004) VFR (endorsed to fly Piper PA-28 Cherokee and Cessna 152 aircraft) Commercial Pilots License (2004) (Theory Exams) Aircraft General Knowledge, Meteorology and Human FactorsSmall Business Management (2007) Tafe NSW

Skills & Knowledge

Experienced and advanced in Microsoft Suite (MS Office) of products Experienced with MYOB and accounting software Competent in MedicalDirector software / Competent in Pracsoft software

RefereesAvailable on request.