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Brenda S. Cain427 Cotton Gin Road
Stony Point, NC 28678704-902-9443 (Cell)
Professional ProfileExperienced customer service professional. Highly skilled in providing information regarding products and service of company. Able to handle a high volume of customer calls in a fast-paced environment with minimum supervision while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications, problem solving skills and ability to meet deadlines. A self-motivated individual with experience in supervision and training.
Summary of SkillsManagement/SupervisoryWritten/verbal communicationCustomer Service
TrainerCashierBank deposit preparation
Technology Skills: Microsoft Office 2013, including Word, Excel, PowerPoint, COMS, CSMS, PMCS, Lotus Notes, Outlook
Professional ExperienceWestRock, Conover, NC, Contract Position 05/2015 – 09/2015
Full Hire 09/2015 – 09/2016CI Administrative Assistant
• Performed office functions including data entry and secretarial duties• Tracked the safety participation for the plant and managed the near miss and
observation forms for the Safety team• Also help HR department when needed
3M Polymask, Conover, NC, Contract Position 05/2011 – 12/2014Customer Service Representative
• Managed customer transactions and sample requests for customers• Worked closely with supply chain and production to improve shipment dates• Supplied pricing to customers• Tracked shipments and handled customer complaints• Upsold, cold called, and expedited shipments• Worked directly with distributors and sales representatives• Customer service department was transferred to the home office in MN
Sells Service, Inc., Statesville, NC 10/2004 – 06/2010Billing Clerk
• Assisted clients and/or military personnel with moving needs, including customer service, answering phones, filing, gathering information, answering questions
• Handled in-house collections • Performed office functions including invoicing, data entry, and secretarial duties
Brenda S. Cain427 Cotton Gin Road
Stony Point, NC 28678704-902-9443 (Cell)
Professional Experience (continued)Valley Payroll Advance, Martins Ferry, OH 04/2004 – 08/2004Float Team Leader
• Traveled to 3 branches supporting/assisting management team with daily operations• Assumed management role in his/her absence; held keys/codes for multiple branches• Cross-trained to perform all office roles; trained/mentored new management team
members
Payday Express, Steubenville, OH 01/2004 – 04/2004Manager
• Exercised total management responsibility for multi-specialty office providing cash advance, check cashing, Western Union, and bill paying
• See also Ace Cash Express below for complete job description
Belmont National Bank, St. Clairsville, OH 09/2003 – 01/2004Teller
• Worked directly with the public effectively serving banking needs, including customer service, banking transactions, product sales, balancing and auditing drawer
• Maintained ATM machine and ordered/maintained cash-on-hand• Negotiated and set up repayment schedules
Ace Cash Express, Statesville, NC 07/1997 – 07/2003Manager
• Directed staff/operations of high-volume cash advance, bill pay, Western Union• Implemented safety/security measures reducing robberies/losses while improving
employee morale• Handled refunds, exchanges, problems, irate and/or dissatisfied customers, assuring
satisfaction• Was directly responsible for scheduling, personnel, cash management, sales• Approved loans/advances, oversaw the lending/check process, controlled large amounts
of cash• Created training manual/procedures for all staff; implemented program and personally
trained new hires
EducationCatawba Valley Community College, Hickory, NC Computer Literacy for the Workplace Certificate
Bellaire High School, Bellaire, OHDiplomaNational Honor SocietyGraduated with Honors
