Bridging the Communications Gap

Steve SweetmanArchitectMicrosoft New Zealand

How can I prioritize and react to the sheer volume of communications and be more productive?

Communication Chaos

How can I get a global organization to act in concert across boundaries?

Global/Distributed Customers,Partners and Teams

How can I integrate my communicationsand PC networking infrastructures?

Simplifying Complex Networks

How can I leverage existing enterprise infrastructure and the Internet to lower communications costs?

High Cost of Communications

Communications In Today’s Workplace

Environment: Chaotic, Cost-conscious, fragmented, and demanding

Streamline Communications

for End-Users

Increase Operational Efficiency

Provide Built-in Protection

Build a Future-Ready

Foundation on Software

Microsoft Unified CommunicationsIncreased productivity through communications

convergence

Identity and Presence

Instant MessagingApplication Integration

Team Workspaces Across Networks

Across Devices

E-Mail/Calendaring

Conferencing VoIP

Voice (Unified Messaging, VoIP)

Presence and IM

E-mail and Calendar

Identity

Conferencing

Unified Communications (UC)

Building a Foundation

completeness of vision

ab

ilit

y t

o e

xecu

teAs of 26 April 2006

Desktop momentum – 420M Office seatsExchange momentum – 150M seats, #1 shareLCS – best selling IM and presence solution

MicrosoftSiemens

NortelAlcatel

IBM

Mitel Networks

Avaya

Interactive IntelligenceNEC

EricssonAVST

Oracle

TeleWare

niche players visionaries

challengers leaders

Cisco Systems

Microsoft Momentum

Streamlined CommunicationsCommunicate from inside applications

“Presence” throughout Office and other applications

Find the right person, use the right communication

Context and content shared from within communication experience

“Information Workers waste 30 minutes per week in phone tag; for 50% of calls Information Workers make, they have to look up the phone number.”

—Harris, June 2006

Streamlined CommunicationsIntegrated communications tools

Enterprise Presence

Instant Messaging

Multi-party Voice, Video and Web conferencing (including Roundtable)

Enhanced VoIP

Great Device Experience

Streamlined CommunicationsAnywhere Access

No VPN required for more secure “Anywhere Access”

Codecs optimized for poor networks

Familiar Communicator experience from desktop to mobile device

Office Communicator 2007Office Live Meeting 2007

demo

IP-PBX PBX

PBX Phone

PBX Phone

VoIP Gateway

Office CommunicationsServer Deployment

Software-powered VoIP FoundationIntegration with existing telephony systems

Users get a consistent rich experience bringing voice to the PC regardless of infrastructure

Integrate with existing infrastructure, whether TDM or IP-based

SIP gateways connect TDM infrastructure to the PSTN

IP-based PBX systems can interoperate directly using SIP-based spec

PSTN

Software-powered VoIP FoundationSoftware-powered VoIP

More ChoiceWide range of devices available

Integration with existing assets

More ProductivityVoice integrated into applications

Consistent, rich user experience

Greater Cost ReductionSignificant device cost saving potential

Software business model

More InnovationAnywhere Access

Adaptive codecs

Software-powered VoIP FoundationRich development platform

Office Communications Server delivers a broad set of APIs

Presence controls and integrated developer tools aid development

Voice is as accessible as any other modality by developers

Developers can continue to use existing development tools

Voice-enable business processes

“Microsoft has a massive development community and application development tools, which it can and most likely will leverage with its entrance into the VoIP arena.” —IDC

Operational ControlEnterprise-grade security and compliance

All communications encrypted by default

Server-side Archiving assists with compliance

Archive meeting content from Web Conferences

Call Detail Records for Voice calls and other collaborative sessions

Built-in protection: Intelligent filtering and SPIM controls

“With 31% of employees using IM at the office, and 78% of those users downloading free IM software from the Internet, 89% of organizations are vulnerable to a growing array of IM-related legal, compliance, productivity, and security threats-on top of a myriad of e-mail challenges they have yet to master.”—Workplace E-Mail, Instant Messaging, and Blogging Survey,

AMA and The ePolicy Institute, 2006

Operational ControlCentralized provisioning

Users bring in more and more unmanaged, “consumer” applications

Centralized management allows controlled delivery of these tools

Integration with Active Directory makes management easier

Communication can be restricted to within the organization or outside

Flexible architecture allows High Availability and Scalability

Common set of Management toos

“Despite the security and compliance risks associated with instant messaging, 28 percent of survey respondents still use less secure consumer IM applications.” —TowerGroup, December 2006

Microsoft Unified Communications Building the foundation

Build Foundation For Unified Communications

Single identity, single directory

Messaging and calendaring

Presence and Enterprise IM

Deliver Streamlined Communications

Software-powered VoIP

Unified Messaging

Conferencing

Speech Recognition

With the Streamlined Communications employees want

And the Operational Control IT needs

The Software-powered VoIP foundation your company demands

Office Communications Server 2007

Business Productivity Infrastructure Optimization

Model

Integrated, software powered business communications

Federated collaboration outside firewall

Basic e-mail & traditional phone

Content on files shares & poor discoverability

File-share based collab and ad-hoc teaming

Federated documents & records mgmt withintegrated search capabilitiesECM

Real-time, strategy-driven closed loop analysis

Data silos & manual analysis

Collaboration

Unified information access infrastructure

Simple keyword search of web and documents Search

identify where

you are

identify where you

want to be

UCBI

Basic Standardized DynamicRationalized

Unified CommunicationsBasic to Standardized

Basic• Basic email capabilities with minimal or

decentralized IT support

• No shared calendar or contacts

• Public IM, ad-hoc use for daily business

• Sporadic use of web conferencing and separate system to support audio conferencing

• Legacy PBX, traditional phones, and no integration with desktop applications

• No voicemail

B to S

Standardized• Email and calendar solution with basic anti-

virus, anti-spam, and anti-phishing protection and disaster recovery

• Email platform supports setting and managing email policies at the organizational level to meet compliance requirements

• Secure, remote online and offline access to rich email client functionality inside and outside the firewall

• Secure, managed, enterprise-wide IM infrastructure leveraging unified directory

• Rich, integrated, presence-enabled desktop productivity applications

• IT-supported, standardized web conferencing

• IP telephony is piloted or deployed but not integrated with PC

• voicemail available only on phone

Challenges Projects Benefits

Unified Communications Basic to Standardized

• Leakage of intellectual property and confidential information

• Difficult to prevent policy and regulatory compliance violations

• Difficult to provide access to emails from outside

• Time is wasted trying to find availability of people and right methods to communicate

• Difficult to work together with geographically dispersed teams

• Expensive travel and accommodations for in-person meetings and collaboration

• Difficult to share information in an encrypted, authenticated, and managed environment

• Higher complexity and cost of ownership to address the compliance requirements

• Difficult to secure content going into and out of environment

• VPNs are expensive to deploy and manage

• Higher total cost of ownership to manage communications infrastructure

BUSINESS

IT

• Provide enterprise-class performance and reliability by minimizing loss of intellectual property

• Gain full visibility into email to support the legal discovery process

• Remain more productive by providing easy access to corporate information from anywhere and from any devices

• Easily access people no matter where they are and make decisions quickly

• Virtual meetings provide easier and inexpensive way for remote collaboration

• Help ensure the security, availability, and resilience of email systems

• Provide enterprise-grade reliability and scalability

• Reduce the complexity of email compliance with easy-to-use policy management

• Improve the total cost of ownership by standardizing communications infrastructure

BUSINESS

IT

• Implement an email solution with basic anti-virus, anti-spam, and anti-phishing protection

• Implement setting and managing email policies at the organizational level to meet compliance requirements

• Establish mechanism for secure, remote online and offline access to rich email client functionality inside and outside the firewall

• Implement a secure, company-wide instant messaging solution

• Develop solution to allow working with integrated, presence-enabled desktop productivity applications

• Establish a web conferencing solution

B to S

Unified Communications Standardized to Rationalized

Standardized• Email and calendar solution with basic anti-

virus, anti-spam, and anti-phishing protection and disaster recovery

• Email platform supports setting and managing email policies at the organizational level to meet compliance requirements

• Secure, remote online and offline access to rich email client functionality inside and outside the firewall

• Secure, managed, enterprise-wide IM infrastructure leveraging unified directory

• Rich, integrated, presence-enabled desktop productivity applications

• IT-supported, standardized web conferencing

• IP telephony is piloted or deployed but not integrated with PC

• Voicemail available only on phone

S to R

Rationalized• Email and calendar provide multi-layer anti-

virus, anti-spam, and anti-phishing protection to minimize downtime and data loss

• Email platform supports advanced compliance capabilities and user level policy enforcement

• Access to email, calendar, and contacts via mobile device is available to more than 50% of workers

• Rich, integrated, presence-enabled LOB applications

• Standardized, Integrated web/audio/video conferencing managed by IT (server or service)

• PC integration with IP telephony infrastructure used with PBX phones

• Access to unified inbox (combining voicemail, email, and fax and accessible from the standard client) is available to more than 20% of workers

Challenges Projects Benefits

Unified Communications Standardized to Rationalized

• Difficult to ensure the security and availability of messaging environment

• Mobile access is not available to the entire workforce

• Information remains unused due to complexity of communications and many separate communications applications

• Difficult to streamline end-user communications

BUSINESS

IT

• Help satisfy industry and regulatory retention requirements

• Facilitate highly efficient communications through integration with business processes

• Keep users connected to corporate information and more responsive to customers no matter where they are

• Make meetings more productive and keep participants more involved

• Provide powerful end-user experience and real productivity enhancements

BUSINESS

IT

S to R

• Create a common, scalable, and secure messaging infrastructure for corporate-based and mobile workers

• Deliver an integrated, manageable email compliance solution

• Build solutions to show IM and presence in LOB, custom-developed applications

• Configure a Web conferencing-integrated audio solution

• Deliver a unified inbox for email, voicemail, and fax

• Establish integration of PC with IP Telephony environment together with PBX infrastructure to manage phone calls

• Difficult to maintain security while providing access to information

• Difficult to monitor email retention and manage policies

• Inability to integrate the communications environment with core business applications

• Need for a separate audio conferencing solution

• Difficult to integrate multiple devices and communication applications

• Difficult to integrate existing IT infrastructure and telephone systems

• Higher total cost of ownership to manage and invest in multiple vendor solutions

• Enable reliable message delivery and end-to-end security

• Provide secure platform for voice, video, data, and mobility

• Mitigate risk by taking a proactive approach to email retention and policy management

• Provide integrated, contextual, and extensible end-user experience

• Significant cost savings by consolidating solutions on a single platform

Unified Communications Rationalized to Dynamic

Rationalized• Email and calendar provide multi-layer anti-

virus, anti-spam, and anti-phishing protection to minimize downtime and data loss

• Email platform supports advanced compliance capabilities and user level policy enforcement

• Access to email, calendar, and contacts via mobile device is available to more than 50% of workers

• Rich, integrated, presence-enabled LOB applications

• Standardized, Integrated web/audio/video conferencing managed by IT (server or service)

• PC integration with IP telephony infrastructure used with PBX phones

• Access to unified inbox (combining voicemail, email, and fax and accessible from the standard client) is available to more than 20% of workers

R to D

Dynamic• Federation of communication information

(email, calendar, presence) and policy (Information Rights Management, compliance)

• Integration across unified communications extended to business processes and LOB applications

• Software-centric VoIP (integrated with PSTN); PCs use a primary voice device for full telephony functionality

• Integration with collaboration environment and business processes

Challenges Projects Benefits

Unified Communications Rationalized to Dynamic

• Difficult to connect and communicate instantly with other organizations

• Users spend more time coordinating and less time working

• Difficult to initiate audio and video conferencing directly from PC or laptop

• Difficult to manage communication on multiple devices (desk phone, cell phone, PDA , PC applications, web email)

• Difficult to communicate in a distributed network without requiring users to establish separate credentials

• Difficult to streamline the working environment by linking computer applications and communications technologies

• Lack of converged voice and data communications

BUSINESS

IT

• Enhance business by exchanging information in real time and enabling faster decision making

• Enable users to connect with internal and external contacts in several ways from within any application

• Increase productivity and enhance collaboration among employees, customers, and partners across supply chain

• Build a future-ready foundation for businesses to stay flexible

• Help reduce the time needed to manage the growth of infrastructure, saving valuable budgetary resources

• Support the need to maximize IT investment and reduce operation and maintenance costs

• Simplify the network to help reduce calls and operational costs

BUSINESS

IT

• Deploy federation of communications (email, calendar, presence) and policy that are integrated into business processes and LOB applications to establish trusted relationships across network boundaries

• Integrate voice solution into the communications infrastructure

R to D

Collaboration

Post-DeploymentServices

Archiving andCompliance

Unified Communications Provides Enhanced Services Opportunities

Architect/Deploy Presence and IM integrated with business processes and line of business applicationsSpecialize in industry-specific communications solutions

Architect/Deploy corporate compliance and legal discovery solutionsDeploy storage and archiving solutions

Offer end-user training and tier-one technical supportExpand IT Infrastructure practice with UC infrastructure management

“24% of organizations have had employee e-mail subpoenaed by courts and regulators, and another 15% of companies have gone to court to battle lawsuits triggered by employee e-mail.”

AMA and The ePolicy InstituteWorkplace E-Mail, Instant Messaging, and Blogging Survey, 2006

Microsoft UC Home

Microsoft IO Model

http://www.microsoft.com/uc

http://www.microsoftio.com

Name Link

Additional Resources

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date

of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Steve SweetmanArchitectMicrosoft New Zealand

Steve.sweetman@microsoft.com021 621 212