Broker Training Academy - Covéa · 2016-01-25 · We are delighted to launch Covéa Insurance’s Broker Training Academy for 2016. We have an increased number of technical training

Broker Training Academy

We are delighted to launch Covéa Insurance’s Broker Training Academy for 2016. We have an increased number of technical training courses which are held in venues across the country or delivered via webinar.

Covéa Insurance aims to support brokers in raising professionalism across the industry by providing a variety of training topics suitable for a range of abilities. Covéa Insurance holds the CII event accreditation license for all of our short courses and webinars. All courses can be recorded as structured training as part of your CPD log.

Courses

There are two types of courses promoted in this brochure; the first is available to our supporting brokers and are pre-scheduled and hosted at various locations across the UK. The second are labelled ‘Partnership Benefits’ and are for our Partner brokers only, and are available to be presented at Partner’s own offices.

Webinars The webinar programme has been greatly enhanced with monthly webinars on a range of sales and technical topics being included in the schedule.

New for 2016 – Structured Training ProgrammeThe structured programme is the next stage of evolution of the Academy. The modules will be delivered via interactive workshop and there we will also be workbooks that your staff can take away and use as important reference material in the future.

The modules that are new for 2016 include:

Foundation Level• Property and Business Interruption Insurance • Liability Insurance

Advanced Level• Property Insurance • Business Interruption Insurance• Liability Insurance

For more detail on the each module’s content, please refer to the respective page in this brochure. These modules are free for our Partner Brokers and they are included in the 2016 programme on an invitation only basis. However, where there are 12 or more attendees these courses can be undertaken in your office.

The structured Academy will be regularly enhanced by the introduction of further innovative modules to support the development of your employees’ technical knowledge. We will also look to obtain your feedback and opinion going forward and this will allow you to shape the future of this new addition to the Academy programme.

Registration Registration for all courses is initially offered on an invitation basis to Partner Brokers. Should there be any spaces left then an emal invitation will be extended to all other brokers.

To find out more about our training, speak to your Regional Development Manager or contact [email protected] or visit our website www.coveainsurance.co.uk/training

Broker Training Academy

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2016 Training ScheduleVenue Courses Course Title Location Date Introduction to HNW Leeds 26-Jan

Insurance Act Manchester 10-Feb

Insurance Act Reading 11-Feb

Foundation Level : Liabilities Birmingham 17-Feb

Introduction to HNW Bristol 24-Feb

Foundation Level : Property Damage & Business Interruption West Malling 09-Mar

Jewellery Valuations Scotland 15-Mar

HNW Non-standard Construction, Property Valuations and Underinsurance London 23-Mar

Insurance Act Birmingham 13-Apr

Insurance Act West Malling 14-Apr

Flooding & Subsidence Newcastle 20-Apr

Marketing Day West Malling 27-Apr

Composite Panels Wales 06-Jul

Advanced Level : Property Damage West Malling 15-Sep

Fine Art Focus Birmingham 21-Sep

Jewellery Valuations Southampton 28-Sep

Risk Awareness – Fire Perils, Theft, BI Scotland 05-Oct

Emerging Hazards Manchester 12-Oct

Advanced Level : Liabilities Birmingham 19-Oct

Advanced Level : Business Interruption West Malling 09-Nov

Motor Trade Reading 30-Nov

US Exports Birmingham 02-Dec

Emerging Hazards West Malling 07-Dec

Webinars Course Audience Month Executive Motor – market and risk appetite HNW January

Business Interruption Commercial January

Sales Training - questioning, cross-sells Both February

HNW Claims Philosophy HNW March

Alarms Commercial April

Travel Risks & Personal Security Tips HNW May

Key Risks In Small Business Commercial June

Foundation Works HNW July

Drones & Associated Risks Commercial September

HNW Emerging Trends HNW October

Key Risks in Property Owners Commercial November

Insuring & Looking after Wine Collections HNW December

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BROKER TRAINING ACADEMY

6

Introduction to High Net Worth 9

Insurance Act 11

Jewellery Valuations 13

HNW Non-standard Construction, Property Valuations and Underinsurance 15

Flooding & Subsidence 17

Composite Panels 19

Fine Art Focus 21

Risk Awareness - Fire & Perils, Theft and Business Interruption 23

Emerging Hazards 25

US Exports 27

Motor Trade 29

Foundation Level: Liability Insurance 31

Foundation Level: Property Damage & Business Interruption 33

Advanced Level: Liability Insurance 35

Advanced Level: Property Damage 37

Advanced Level: Business Interruption 39

Partnership Benefit Courses

Business Interruption 42

Modern Methods of Construction 43

HNW Renovation and Alteration Works 44

Insuring Valuables - Jewellery & Watches 45

Physical Security 46

Intruder Alarms 47

Contents

7


8

This training session will focus on the unique challenges presented by the High Net Worth customer regarding insurance needs and the particular challenges they bring to the insurance market, including portfolio risks and exacting service standard requirements.

Introduction to HNW

Content The course will cover some of the following topics:

• What makes a HNW client and how do they differ from a standard customer

• The differences between standard and HNW products and Underwriting philosophy

• The different approaches to claims handling and service delivery

• HNW risks and the role of the broker

Objectives Attendees will be able to:

• Recognise a HNW risk and how it differs from the standard market

• Understand HNW products and key covers

• Understand the requirement of a highly personalised service delivery.

Presenters Kate O’Hara: HNW Technical Underwriting Lead

Jamie Kemp: Technical Claims Controller

Garry Simmons: Head of Property & Liability Claims

Dates 26th January – Leeds

24th February – Bristol 9am – 12:30pm

Who would benefit from attending? Brokers and Claims Handlers who are new to insurance and the HNW sector

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10

This legislation is the biggest change in insurance law for over one hundred years and fundamentally alters the law on material facts and warranties. Therefore staff at all levels need an understanding of the new legislation and how it might apply in practice. The workshop provides an overview of the Act, what the new law means and how business processes will need to change.

Insurance Act

Content Background to the Act

• Why the previous rules were confusing and penalties harsh for non disclosure of material facts and breach of warranty.

Review of the new Act

• What is a fair presentation ?

• What is required to be disclosed and by whom ?

• New policies and variations of existing policies

• Discuss what is meant by reasonable care

• Warranties and representations

Qualifying misrepresentation

• What they are ?

• Remedies available to insurers

• Discuss examples of remedies

Objectives By the end of this workshop delegates will be able to:

• Explain the background the new law

• State the main features of the Act and explain how these might apply in practice

• Distinguish the different types of remedies available to insurers where there is a failure to make a fair presentation.

Presenter Alan Hornby ACII Chartered Insurance Practitioner with over 30 years insurance experience – Spotlight Insurance Training

Delivery

10th February – Manchester 11th February – Reading 13th April – Birmingham 14th April – West Malling 9am – 12:30pm

Who would benefit from attending? Staff and Executives of brokers who wish to gain a better appreciation of what this legislation involves.

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This training session focuses on jewellery, watches and gold valuations which will provide detailed analysis and interaction with the audience. This training will be delivered by Covéa Insurance’s jewellery & watch validation & fulfilment partner, Hallmark Claims Service, supported by Mappin & Webb and Watches of Switzerland.

Jewellery & Watches Valuation Workshop

Content • Overview of Hallmark Claims Service HNW solution

• Your customer’s claims experience and complete journey

• Introduction to Mappin & Webb and Watches of Switzerland

• Industry insight and commodity pricing

- Gold prices

- Watch Houses

- Gemstones

- The British High Street

- Under insurance - high risk items

- Luxury market purchasing trends

- Product show & tell

• The Institute of Registered Valuers

- What it an NAG valuation

- What to look out for

- Unusual pieces for valuation

- Live valuation workshop


• Provide an overview to clients of what to expect in a claims scenario

• Explain current trends and the pricing of jewellery to clients and use these skills to advise clients on cover requirements

• Have an awareness of the industry regulatory body and how it contributes to the valuation industry.

Delivered by Lynn Tones of Hallmark

Delivery

15th March – Glasgow 28th September – Southampton

9am – 2:30pm

Who would benefit from attending? Brokers who would like to develop and refresh their knowledge on the current jewellery market.

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14

Scott Brown Risk Management Surveyors are experts in non-standard property construction and building valuations. The purpose of the course is to appraise brokers of the differing types of modern methods of construction and valuation techniques.

HNW Non-standard Construction, Property Valuations and Underinsurance

Content This course will discuss:

• Modern methods of construction that are popular amongst HNW clients

• The potential problems that exist, ‘iceberg houses’ as an example. The cost of these properties and the latent problems that could arise in the future.

• Desktop valuations, why they are beneficial to the broker/client/underwriter. What the limitations are and when they should and shouldn’t be used.

• Rebuild valuations to listed and unusual houses - how the valuations are undertaken, the influencing factors, the effect location can have, what to beware of when placing such business and the questions to ask the insured.


• Understand emerging trends in modern methods of construction and some of the issues associated with these

• Advise clients on when to utilise the desktop valuation service

• Understand how rebuild valuations are undertaken and factors that will impact the value.

• Identify key questions to ask clients when placing listed and unusual houses.

Presenters James Scott Brown – Managing Director - Scott Brown Risk Management Surveyors

Kate O’Hara- Senior HNW Technical Underwriting Lead – Covéa Insurance

Dates 23rd March – London 9am – 12:30pm


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This training course aims to explain the causes of flooding and provide brokers with information on flood avoidance, resistance and resilience measures. It aims to explain the current practice regarding the settlement of subsidence claims and provide an awareness of the latest repair techniques used by insurers.

Flooding & Subsidence

We will provide a demonstration into how Covéa Insurance uses Map View to analyse risks.

Content Topics to be covered include:

• Causes of flooding

• Flood avoidance

• Resistance and resilience measures

• Looking at the lessons insurers have learned from major recent flooding events

• Issues around subsidence claims and how these are handled


• Gain a better understanding of issues surrounding subsidence claims

• Be aware of monitoring a claim, settlement options available and why one may be better than another

• Appreciate the long term nature of subsidence claims

• Understand the impact of the ABI domestic subsidence agreement

• Understand more about causes of flooding and flood avoidance measures

Presenters Cunningham Lindsey and Covéa Insurance HNW Underwriters

Dates 20th April – Newcastle 9am – 4pm

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This workshop will be delivered by leading edge provider of innovative materials and solutions, Kingspan Panels, and Covéa Insurance’s Innovation Team. The course will explore the various insulated panels used in the building industry and highlight their strengths and weaknesses.

Modern Methods of Construction - Composite Panels

Content This course will cover:

• Overview of Kingspan Insulated Panels

• A demonstration of a sandwich panel

• The fire issues associated with composite panels

• What fire tests are used/what is LPCB approval?

• How do panels perform in real fire situations?

• What does the future hold?

• Covéa Insurance’s attitude to composite panels

• How other innovative building methods are being deployed around the building sites of the UK


• Understand risks of composite panels and explain how the panels perform in fire scenarios

• Understand Covéa Insurance’s approach to composite panels

• Identify new building methods that are currently being utilised and the risks associated with these

Presenters Mark Harris - Kingspan Panels

Nic Hartley – Senior Innovative Manager – Covéa Insurance

Sarah Welham – Innovation Manager – Covéa Insurance

Delivery

6th July – Kingspan Factory, Wales

9am – 1:30pm

Who would benefit from attending? All levels of brokers that deal with Commercial clients

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20

The training session will focus on purchasing trends within the current Fine Art market and the post loss restoration journey.

Fine Art Focus

Content Valuation and restoration specialists will cover some of the following topics:

• An overview of the Fine Art market

• Examination of current trends with case studies

• A discussion of the factors which influence the values of Fine Art

• Outlining the post loss restoration processes involved following various loss scenarios and incorporating the use of real life examples and case studies


• Gain an awareness of the current trends within the Fine Art market

• Identify factors that influence Fine Art values

• Be able to advise clients on the post loss restoration process

Presenters Mark Smith, Managing Director at Quastel Associates, professional valuers of fine art, antiques and jewellery.

Sarah Giles, Client Services Manager and Associate Director at Plowden & Smith Ltd, specialists in the restoration and conservation of the fine and decorative arts

Dates 21st September – Birmingham 9am –12:30pm

Who would benefit from attending? Private Client Account Executives and Claims Handlers who are involved in Fine Art and High Net Worth insurances.

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22

This training session is designed to give a basic overview of some of the information that a surveyor will cover during a survey. This in turn will give you a better understanding of the risk information required by an underwriter to understand the risks presented to them.

Risk Awareness – Fire & Perils, Theft and Business Interruption

Content The course will cover some of the following topics:

• The different grades of construction

• A basic understanding of fire alarm systems

• The confusing world of intruder alarms

• The information required to positively identify a safe

• The basics of business interruption


• Better understand the risks they are dealing with

• Understand the information that underwriters need to properly underwrite a risk

Presenters Expert Surveyors from RiskSTOP

Delivery

5th October – Glasgow

9:30am – 12:30pm

Who would benefit from attending? Brokers who advise clients on Commercial Insurance.

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Rapid developments within the Technology sector are having major implications for the insurance industry. This course aims to raise awareness of new and emerging hazards that may be encountered by commercial customers.

Emerging Hazards

Content Attendees will learn about new and emerging hazards such as:

• Cyber Risks and the insurance industry response to date

• The many implications of e-cigarettes

• The innovative new methods being used to attack ATM’s and keyless entry cars

• The increasing use of drones in mainstream business and whether insurer’s define them as aircraft or aerospatial devices

• 3D printing’s continued evolution into new areas


• Identify a range of new and emerging risks as a result of technology

• Explain to clients how they can minimise risks associated with new technological advances

• Understand the insurance implications of these risks

Presenters Nic Hartley – Senior Innovation Manager – Covéa Insurance


Dates 12th October – Manchester

7th December – West Malling 9am – 12:30pm

Who would benefit from attending? Brokers who advise clients on Commercial Insurance.

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US Exports are a growth area for many businesses in the UK. This course aims to provide detailed information on the risks and exposures of exporting to the US.

Product Liability for US Exports

Content This courses will cover:

• Challenges for UK Firms exporting to the US

• The concepts of Negligence, Strict Liability, Breach of Warranty and Consumer Protection in the context of US Civil Litigation

• Landmark Cases in the Development of US Products Liability

• US Court Organisation

• Features of US Insurance Wordings including Scope of Cover, ACORD Forms, Joint Insured and Vendors Liability

• How Covéa Insurance’s policy wording deals with US Exposures

• Underwriting Information – what is needed and why?

• Case Study: Liebeck v McDonalds Restaurants – Frivolous Litigation or Consumer Justice?

Objectives Following the course, delegates will be able to:

• Explore US ideas regarding liability and compensation

• Explain US Legal Framework

• Explain how Covéa’s policy wording deals with US Exposures

• Understand what Underwriting information is necessary and why.

Presenters Trevor Southon ACII Chartered Insurer – Senior Trading Underwriter – Covéa Insurance

Dates 2nd November – Birmingham 9am – 12:30pm

Who would benefit from attending? Brokers who deal with commercial clients that export products to the US.

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28

This training will provide an overview of Motor Trade Combined to include the various covers and extensions that are specific to the Motor Trade sector. We will also review the specific risk exposures that are associated within a motor trade business to enable you to assess and understand your client’s requirements.

Motor Trade Combined

Content • Recognising and understanding the different trades

within the Motor Trade sector

• Overview of Motor Trade Combined policy cover

• Extensions of cover specific to Motor Trade

• Vehicle damage and associated risks

• Road Risks exposures including specific vehicle types and covers

• Motor Insurance Database


• Understand trades within the Motor Trade sector

• Demonstrate an understanding of the various Motor Trade covers and exposures

• Understand the Insurance needs of a Motor Trade business

• Recognise the required material detail of a Motor Trade business for an underwriter to be able to assess risk and provide terms.

• To understand how the Motor Insurance Database benefits and impacts Motor Trade Insurance

Presenters Gary Clayton - Regional Senior Motor Trade Underwriter – Covéa Insurance

Mike Clothier – Head of Portfolio Underwriting – Covéa Insurance

Dates 30th November – Reading 9:30pm-12:30pm and 1:30pm – 4:30pm

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Who would benefit from attending? Brokers who deal with Motor Trade risks


30

This course aims to develop knowledge and understanding of Liability Insurance.

Liability Insurance

Content Based around a workbook and interactive workshop, this course will cover:

• The background to the English legal system and the difference between criminal and civil law

• How legal liability may arise under the principles of common law, contract law and statute law

• The history of the Employers’ Liability Act and why it has become a compulsory class of insurance in the UK

• What duty of care exists between an employer and their employees

• Employers’ Liability cover, limits, exclusions and definitions

• The impact of long tail disease claims and why insurers have to factor this in to both their pricing and reserving philosophies

• How other legislation affects Employers’ Liability cover including the Health and Safety at Work Act and how a risk assessment is undertaken

• The intention of Public Liability insurance and under what legislation it is a compulsory requirement

• The difference between an ‘occurrence basis’ and ‘claims made’

• What ‘costs inclusive’ is vs ‘costs exclusive’

• Additional extensions and exclusions found under a Public Liability section

• The different Public Liability exposures at a premises and work away level

• How a Products Liability claim may arise

• The product supply relationship between manufacturers, wholesalers and retailers in terms of Consumer Protection Law


• Understand relevant legislation affecting businesses and the impact this has on insurance

• Understand the different types of liability insurance available

• Advise their clients on different types of liability insurance and clearly articulate this to insurers, allowing them to provide better service to their clients.



Dates 17th February – Birmingham 9am – 4:30pm

This course is also available as a Partnership Benefit for 12+ attendees

Who would benefit from attending? Account Handlers or new entrants to Commercial Insurance

Foundation Level:

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This course aims to develop knowledge and understanding of Property Damage and Business Interruption Insurance.

Property Damage and Business Interruption Insurance

Content Based around a workbook and interactive workshop, this course will cover:

• All Risks wording and Fire and Special Perils wording to understand differences

• A look into how fires develop and how they can be controlled

• Typical property cover extensions available in the market and what they entail

• How to identify and prevent underinsurance

• Business Interruption calculations

• The role of Risk Management Surveyors in helping to assess a risk

Objectives Upon completion attendees will be able to:

• Clearly explain the difference between an All Risks wording and Fire and Special Perils

• Discuss the common features of a property policy

• Understand typical property cover extensions

• Identify and prevent underinsurance and overcome the impact of average

• Have a greater understanding of the role of a Risk Management Surveyor and understand what features they look for

• Discuss how to arrive at a Business Interruption Maximum Indemnity Period

• Calculate a Gross Profit sum insured

• Understand what is meant by Rate of Gross Profit

• See how Declaration Linked policies operate and when average will apply



Dates 9th March – West Malling 9am – 4:30pm


Who would benefit from attending? Account Handlers or new entrants to Commercial Insurance

Foundation Level:

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34

Following the Foundation Level Liability Insurance training, this advanced level cours will cover further liability areas that your clients may be exposed to.

Liability Insurance

Content Using the same interactive learning style as the Foundation Level workshop the Advanced Level course will discuss:

• Issues surrounding liability underwriting and claims

• Legal developments that are affecting the assessment of damages awarded and claims estimating

• Emerging trends in the Liability market

• How the impact of legislation affects Liability insurance

• Developments in pollution cover and environmental liabilities

Objectives This course will allow attendees to:

• Gain an in-depth understanding of the issues surrounding liability underwriting and claims

• Understand how legal developments are affecting claims estimations and damage awards assessments.

• Have an awareness of emerging trends in the Liability market

• Understand how the impact of legislation affects Liability insurance



Dates 19th October – Birmingham9am – 4:30pm


Who would benefit from attending? For attendees who have completed the Foundation Level Liability Insurance course or who are at Account Executive level or above

Advanced Level:

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Following on from the Foundation Level course, this workshop will look in a more in-depth basis at different types of Property Insurance available and the modern trends that are emerging.

Property Damage

Content Based around a workbook and interactive workshop, the Advanced Level course aims to provide a detailed knowledge of:

• Modern intruder alarm systems and how to explain the complexities to clients, including the European Standards, confirmation technology and Police response

• Different property settlement options and how they operate

• Why lenders are now adopting different means with which to protect their position and their implications for clients in the event of a loss

• How to understand the application of the various risk protection methods from sprinkler systems to fire alarms and when these might be requested by insurers

• Composite Panel cores and how the Loss Prevention Standards operate

• How modern buildings are now being built using innovative methods and why insurers may be concerned


• Understand the different types of intruder alarm systems and the complexities of each

• Identify property settlement options and help ensure clients have the right cover

• Identify innovative methods of construction and the potential impact on insurance

• Understand different types of risk protection methods and how these may be applied



Dates 15th September – West Malling9am – 4:30pm


Who would benefit from attending? Attendees who have completed the Foundation Level Property and Business Interruption Insurance course or who are at Account Executive level or above.

Advanced Level:

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• Use a set of accounts to calculate a Gross Profit sum insured

• Be able to identify assistance features which will impact on the length of an indemnity period

• Have a greater understanding of the problems of underinsurance and see what duty is on a broker to help explain it

• Understand what is meant by the ‘economic limit’ and how it is applied

• Understand how a Loss of Profit claim is settled

• Explain how ICOW, ICOW only and AICOW covers operate

• Understand the various types of non-standard extensions available under a Business Interruption section

• Understand how a Business Continuity Plan can be deployed



Dates 9th November – West Malling9am – 4:30pm

This course will cover a more detailed working knowledge of Business Interruption so that brokers can assist their clients with the assessment of their sums insured and the most appropriate basis of cover.

Business Interruption

Who would benefit from attending? For Account Executives or those who have attended the Foundation Level Property Damage and Business Interruption Insurance course

Advanced Level:

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The following courses are available exclusively for Partner Brokers to have delivered in their offices as a result of discussions with their Regional Development Manager. Product training is available throughout the year on both High Net Worth and Commercial Products.

• Business Interruption

• Modern Methods of Construction

• HNW Renovation and Alteration Works

• Insuring Valuables – Jewellery & Watches

• Physical Security

• Intruder Alarms

• Foundation Level: Liability Insurance

• Foundation Level: Property Damage and Business Interruption Insurance

• Advanced Level: Liability Insurance

• Advanced Level: Property Damage

• Advanced Level: Business Interruption

To arrange training speak to your Regional Development Manager or email [email protected]

Partnership Benefit Courses

Content • Gross profit cover overview

• Recognising the problems with this type of insurance

• Calculating the sum insured for gross profit and indemnity periods

• Extensions of cover

• Exclusions

• Underwriting acceptance.


• Demonstrate an understanding of Business Interruption cover

• Understand the insurance needs of Commercial clients who buy it

• Understand how the cover is structured and how to calculate the sums insured correctly

• Recognise the main features of a risk that an insurer will deem material to their acceptance and rating.

Delivered by Covéa Insurance’s Technical Team

This training will demonstrate how “Gross Profit” cover operates and will offer a methodology for use when calculating/assessing the suitability of sums insured and indemnity periods. In addition we will also look at the various extensions in cover available and what considerations need to be taken into account when assessing these additional risks.

Business Interruption

Who would benefit from attending? Suitable for Account Executives who advise clients about commercial insurances that include business interruption cover.

Partnership Benefit Course

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Content • Houses, blocks of flats and an ever increasing range of

commercial buildings are being prefabricated off site and then transported to site and, in some systems, literally bolted together.

• An examination of some of the characteristics of MMC and how they are causing insurers to reconsider the longstanding debate about life safety versus property protection, particularly in the light of Buildings Regulations, concentration on the former.

• This training will cover the common types in use, losses related to these innovative buildings, the drivers that have resulted in almost 1 in 4 properties being built in the UK using MMC and how ‘standard construction’ no longer exists.


• Show an understanding of modern methods of construction in use today

• Understand why these methods are of concern to insurers.


There are major changes in evidence on building sites in Britain, in particular on sites where dwellings are being constructed but increasingly in respect of commercial development. One feature is the adoption of what are called modern methods of construction (MMC).

Modern Methods of Construction

Who would benefit from attending? Suitable for Account Executives who advise clients about commercial and household property insurances


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Content The content of this session will include:

A look at the risks which can increase during a period of works;

• Covéa Insurance’s risk appetite for works situations and how our Sterling Executive Home and Sterling Executive Plus policies make provision for this

• Considering the insurance clauses within JCT building works contracts and the implications to your client and us as the insurer

• An overview of the contract works facility we have arranged via Renovation Insurance Brokers which can be offered to clients whose home improvement projects fall outside our risk appetite.


• Gain a better understanding of the risks associated with works situations and the practical implications as far as insurance cover is concerned. This should give the attendee an advantage when handling works related enquiries from clients.


High Net Worth clients are more likely to renovate or alter their homes and such works can present an increased insurance risk. During this training we investigate the implications of works in progress and the increased risks in more detail together with our underwriting approach.

HNW Renovation and Alteration Works

Who would benefit from attending? Suitable for all Private Client Managers and brokers advising on High Net Worth household risks.


44

Content We will review the following topics and discuss their impact on the acceptance and rating of the policy:

• Brand awareness

• Risk Balance

• Client Profile, including purchasing and wearing habits;

• Valuations and underinsurance

• Security and risk awareness both within the home and on a worldwide basis

• Commonly used insurance clauses.


• Gain a greater understanding of risk and acceptance concerning insurance for jewellery and watches.


This training will provide an introduction on the subject of jewellery and watches insurance within a High Net Worth household policy and look at some of the issues that can influence the risk to an insurer.

Insuring Valuables: Jewellery & Watches

Who would benefit from attending? Suitable for all Private Client Managers and brokers dealing with and advising on High Net Worth household risks.


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Content Theft is a risk facing all households and businesses but steps can be taken to reduce it. However, the range of physical security options available to prospective purchasers is very wide. As a result, to the non-expert, choosing an appropriate device can therefore be a daunting prospect; two locks can often look very similar, but in fact, be very different in terms of their security, quality and general reliability.

Some of the issues to be considered are around the following topics:

• Door security, including padlocks

• Window security – types and locking devices

• External physical security – gates, walls and fences

• Key and Computer security.


• Show an understanding of the various physical security devices

• Explain how to tell a quality lock from an inferior one

• Recommend a minimum level of physical security.


This module will outline the range of physical protections available to householders and businesses.

Physical Security

Who would benefit from attending? Suitable for Account Executives or Private Client Managers who advise clients about Commercial and High Net Worth property insurances.


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In addition the majority of fires at commercial premises may now be started by children or vandals; having an intruder alarm installed may, along with other precautions, help to reduce the chances of suffering a fire. With thieves becoming more organised, more aggressive and more sophisticated than ever before, there is an ever increasing demand for improvements in intruder alarm protection to ensure that an insured’s premises remain secure.

Content This module will provide a broad understanding of intruder alarms including:

• The elements of an intruder alarm

• Changes in the ACPO policy and what it means for Police response

• Common signalling methods

• Explanation of EN50131, PD662 and DD243

• What is ‘confirmation technology’.

Objectives Persons successfully completing this course will be able to: • Show an understanding of the main alarm types and

what risks they can help protect• Understand the various signalling types and the police

response.

Presenters Covéa Insurance’s Technical Team

Most businesses can suffer a burglary - an intruder alarm is not a substitute for good physical security but is one way of reducing the risk. Apart from its deterrent value, it is useful for limiting the amount of time that intruders will feel ‘comfortable’ inside their premises.

Intruder Alarms

Who would benefit from attending? Suitable for Account Executives or Private Client Managers who advise clients about Commercial and High Net Worth property insurances.


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Covea Insurance plcCovea Insurance plc is a public limited company incorporated in England and Wales, registered number 613259. Its registered office is at Norman Place, Reading RG1 8DA. It is authorised by the Prudential Regulation Authority and regulated by Financial Conduct Authority and Prudential Regulation Authority registration number 202277.

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Nº dossier : 20110324E

Date : 8/12/11

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Broker Training Academy - Covéa · 2016-01-25 · We are delighted to launch Covéa Insurance’s Broker Training Academy for 2016. We have an increased number of technical training