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Broward County Transit and Palm Tran – Solutions OverviewApril 15, 2016 April 2016
2
• Cubic and Passport
• Passport Solution
• EasyCard Processing Solution
• The Future
CUBIC PROPRIETARY | BCT and PT Solutions Overview
AGENDA
PROPOSAL HIGHLIGHTS
• Industry leader in fare system solutions
• Hardware field proven in existing Cubic installations
• Mature mobile ticketing solution with road map for regional expansion
• No outside dependencies or “to be defined” specifications/interfaces
– Reliable adherence to schedule– Settlement and reconciliation reporting included– Minimal to no MDT impact– All testing and certification included
• Comprehensive risk averse fully integrated solution – complete EasyCardfunctional suite
– SV, Transfers, Autoload, security, reporting, etc.
3 CUBIC PROPRIETARY | BCT and PT Solutions Overview
CUBIC TRANSPORTATION SYSTEMS, INC
4 CUBIC PROPRIETARY | Overview
REGIONAL MOBILITY APPLICATIONS
5 CONFIDENTIAL & PROPRIETARY
THE CUBIC APPROACH TO MOBILE AND TRANSIT
CUBIC PROPRIETARY | Chicago, NextWave® and Mobile6
Passport and Government Technology
140Municipal Agencies
52Private Operators
12Universities
We operate in 20+ of the top 50 cities in the US. Our 220+ clients include:
1000+MOBILE PAY INSTALLS
100%CLIENT RETENTION
PAYMENT PROCESSING & SECURITY
The Mastercard Compliant Service Provider List
The Visa Global Registry of Service Providers
ADACompliant
Service Level 1 SSAE 16Type II
Mobile Ticket Experience
Plan.Track. Pay All from your mobile Phone
Integrated Planning & Tracking
Passport’s secure two factor authentication, password re-entry lockout, and network design provides the client’s riders with a secure web portal to manage their account including:
Viewing Rider History
Managing Tickets
Purchasing Rides
Wallet Reloads
Bug Reports
Editing Payment Options
Emailing ReceiptsProtection of customer
security and confidentiality of customer information.
SECURE WEB PORTAL FOR RIDERS
DEPLOYMENT EXPERIENCE
Kick off: September 28th
Ready to Launch: December 7th
<90 Days
Kick off: August 20th
Ready to Launch: Nov 15th
<90 days
EASYCARD INFRASTRUCTURE TODAY (MDT HOSTED)
13 CONFIDENTIAL & PROPRIETARY
PROPOSED BCT/PT BASE CONFIGURATION –MOBILE VALIDATOR
14 CUBIC PROPRIETARY
CUBIC MOBILE VALIDATOR
15 CUBIC PROPRIETARY | BCT and PT Solutions Overview
OPTIONAL CONFIGURATION- FULLY INTEGRATED WITH FAREBOX
CONFIDENTIAL & PROPRIETARY 16
ROADMAP TO FUTURE SYSTEM ENHANCEMENTS
17 CUBIC PROPRIETARY
AN INTEGRATED TRAVEL TOOL
18 CONFIDENTIAL & PROPRIETARY
IN SUMMARY
• Our team brings a complete solution in keeping with the specification and regional objectives
• Our solution is devoid of hidden costs
• We provide for a seamless implementation and assurance that the operators can take advantage of forward evolution at minimum cost and disruption
• Our solution offers the lowest possible risk
19 CUBIC PROPRIETARY
• An integrated system that is scalable to include other agencies and modes
• Offers a new range of convenience for MTA customers
• Contactless bankcards and mobile ticketing
• Available for all modes of transportation Thank You!
21 CUBIC TRANSPORTATION SYSTEMS
• Secure• Managed
ENABLING 3RD PARTY DEVICESAND APPLICATIONS TO PROCESS EasyCard
CONTACTLESS FARE MEDIA STANDARD ARCHITECTURE
22 CUBIC PROPRIETARY
Next Generation Planning & Tracking
YES
Integrated Real Time Info
ADDING A BAR CODE SCANNER TO THE MV
24 CUBIC PROPRIETARY
PHASE 1
Tap EASY card
OR
Scan Phone
FULL EASYCARD INTEROPERABILITY + NEXTFARE
The Future
Passport can give the option to integrate Lyft into
the BCT/Palm Tran application to help users get to and from the bus station.
By using beacon technology, Passport can deploy an alignment system that
harness the user's mobile phone.
Additionally, Passport has the ability to launch a merchant
based beacon validation system
Agency Operated
Rider Operated
DIRECTLY TIE A USER’S ACCOUNT TO A DESIGNATED RATE TABLE
USING THE CLOUD-BASED BACKEND SYSTEM
YOUR AGENCY OR PARTNER ORGANIZATIONS DISTRIBUTE UNIQUE ONE TIME USE ALPHA
NUMERIC CODES THAT THE RIDER ENTERS INTO THE APPLICATION. THE CODE TIES THEIR ACCOUNT TO THE DESIGNATED FARE TABLE
ELIGIBILITY SYSTEMS: TWO METHODS
OPSMAN REPORTING
DOWNLOAD REPORTS AS EXCEL FILES
REPORT TYPE
DESCRIPTION
Transaction Report
Provides detail of every transaction
Daily Total Revenue
Provides summary of transaction count and revenue by day
Summary by Fare Type
Provides summary of transactions based on Fare Type
Transaction vs. Revenue Report
Provides a graphical output that easily compares number of transactions to total revenue earned
Summary by Eligibility Program
Summarizes the amount of transactions involving eligibility programs and the value of those transactions
Merchant Report
Provides transactions based upon the date and time of merchant processing capture
Customer Report
Shows activity for a particular rider
User ReportReport summarize new and unique user activity of the pay by phone parking solution
OPSMAN REPORTSTRANSACTION REPORT
Summary of Transactions
Input Filters
Individual Transactions
Download/Export
Input Filters
OPSMAN REPORTS TRANSACTION VS. REVENUE
Input Filters
OPSMAN REPORTSWHAT’S NEXT?
Through this dashboard the user is able to:
● Issue refunds● Top up wallet accounts● Activate or Deactivate Tickets● Gift tickets● Extend the expiration date of
tickets● Unlock the account for a new
device● Blacklist a rider● Monitor for number of
screenshots taken● Delete an Account● Send a Text Message
OPSMAN CUSTOMER SERVICE DASHBOARD
USER FIRST: TIME SETTINGS & LANGUAGE SUPPORT
Passport can configure the our applications to support any language,automatically detecting the settings of the phone
Time in the application will be pulled from Passport’s cloud-based servers so the local settings on the phone or the carrier’s network are not be a factor
PREVENTING FARE EVASION
FARE TYPE. Matches the rider to the appropriate fare
type.
EXPIRY.Counts down until expired. Prevents
static screenshots.
CURRENT DATE & TIME. Data from Passport’s servers, not the time local to the phone. Prevents against video screen shots.
DYNAMIC QR CODE. Changes at a custom interval. Prevents static screenshots. FARE INDICATOR.
Customizable fare color & indicator based on client specifications.
ACTIVATION STAMP.Timestamp will appear when ticket is validated. Prevents individuals from holding onto
tickets and validating only when an inspector is present.
Roll Out
Train the Trainer Marketing
IntegrationsDedicated Implementation
Launch
Communication
Our training sessions typically last less than 30 minutes. We can host multiple sessions on the same topic to reach each member of the broader group.
Waves
Passport can host a more in-depth training session for a group of City staff who will be provided training materials and FAQ in order to properly train the remainder of the group.
Train the Trainer
TRAINING METHODS
VP of Enterprise Implementations, training SunTran Operators
SIGNAGE
MEDIA RELATIONS
DIGITAL CONTENT
IDENTIFY KEY INFORMATION
DEVELOP TIMELINE
ESTABLISH ROLES
TRACK & REACT
CONTINUED MEDIA
PRESS EVENT
ROLLOUT/DEPLOYMENT MARKETING STRATEGY
Buy Your TicketsFrom Your Phone.
Download Today
INTEGRATION PARTNERSHIPS
WE HAVE PARTNERSHIPS WITH EACH OF THE FOLLOWING COMPANIES AND ARE OPEN TO INTEGRATE OUR
TECHNOLOGY INTO EXISTING SYSTEMS.
"It has been a great pleasure to work with the team at Passport. We have extensively
researched the industry and found Passport to have best of breed technology with a track
record of timely and successful implementations. I highly recommend Passport to any transit
agency."
-Sharad Agrawal, Vice President of Strategy and Innovation
Please grade your experience with public transit.
A
B C
D
E
How often do you ride public transit?
Never
More than 20 times a month
10-20 times a month
Chicago Chicago
Survey Says
5-10 times a month
<5 times a month
Which features of a mobile application for public transportation would be most beneficial?
Chicago
Would you use public transit more if you could plan your trip, see in real time where your vehicle is, and pay for your journey with your mobile phone?
Ability to see where your bus or train is in real time
See if bus or train is full
Ability to plan your trip from A to B
Cashless
YES NO
Survey Says
Chicago
Cubic + Passport
★ Speed to Market & Implementation Expertise
★ End to End Payment Processing Capabilities
★ Vision Alignment