BroxBourne SuStainaBle Community Strategy · first Comprehensive Area Assessment (CAA) conducted by the Audit Commission, which reported in December 2009 were also considered. The

BroxBourne SuStainaBle Community Strategy 2010 - 21 1

BroxBourne SuStainaBle

Community Strategy

2010 - 21

2 BroxBourne SuStainaBle Community Strategy 2010 - 21

Front cover photos: New facilities at Hertford Regional College, opened in 2009 A nurse at the Urgent Care Centre at Cheshunt Community Hospital, opened in 2009 Young people on a kickabout court, built in 2008


ContentsForward 4

introduction to Broxbourne 4

regional planning 5

Countywide planning 5

Community planning in Broxbourne 6

method of working 6

Consultation and scrutiny 7

Place Survey 7

the local Strategic Partnership 8

outcomes of the Community Plan 2007-09 9

achievements shown in numbers 11

resources for Sustainable Community Strategy priorities 13

themes for 2010-2021 14

theme 1: Health and Wellbeing 15

theme 2: Community Safety 17

theme 3: Children and young People 19

theme 4: Jobs, Prosperity and Skills 22

theme 5: Places to live 25

theme 6: transport and access 27

theme 7: the environment 29

theme 8: Stronger communities 31

theme 9: older People 33

glossary 35

e-contact details for lSP partners 36


ForewordThis is the first Sustainable Community Strategy (SCS) for Broxbourne, previously a Community Plan fulfilled the same function. The last Community Plan ran from 2007-2009. This strategy covers the period from 2010 to 2021, the vision and many of the aims are long term, whilst many of the actions proposed are for implementation in the short term. This strategy will be reviewed during 2012 and then every three years. It was produced after a review of community needs, and is owned by the Broxbourne Local Strategic Partnership (LSP).

The Sustainable Community Strategy forms the overarching strategic plan for public and voluntary sector bodies that provide services in Broxbourne. It provides the framework within which LSP members will focus their efforts.

Copies of the supporting documentation are available from Broxbourne Council at the address below and on the Council’s website. Contact details of all partners organisations can be found on page 36.

Introduction to Broxbourne

Map of Broxbourne Borough

The Borough of Broxbourne has a population of about 90,100 and covers 20 square miles in south east Hertfordshire. Broxbourne’s towns of Waltham Cross, Cheshunt and Hoddesdon lie along the Lee Valley’s main roads and railways. The metropolitan green belt protects the surrounding countryside. To the west the Borough extends over well-wooded countryside to include Goff’s Oak. The River Lee and the Lee Valley Regional Park mark the eastern boundary. Communications are good with excellent road and rail links

to national networks. Broxbourne is close both to London and to some of the loveliest countryside in the home counties. Broxbourne is a good place to live, work, visit or locate a business.

Detailed information about the Borough and its characteristics can be found in the Community Audit background document, produced to support the development and review of the Community Plan. Copies of this document are available from the Council.

Broxbourne Borough CouncilBorough OfficesBishops’ College, Churchgate, Cheshunt, Waltham Cross, Herts, EN8 9XQ

Tel: (01992) 785555Fax: (01992) 785578Email: [email protected]: (01992) 785581Out of hours and emergencies: 01992 639561

Website:www.broxbourne.gov.uk


• Sustaining Hertfordshire’s Unique Character and Quality of Life

• Promoting Sustainable Development

The county as a whole has formulated a second local area agreement (LAA), which was signed off by Government in 2008. These agreements bring together the public and voluntary sectors to work towards improvements in services through partnership working. The LAA lasts for three years until 2011 and includes 40 performance indicators, taken from the national set of performance indicators. Successful performance will result in additional Government funding being made available to Hertfordshire. The first LAA came to an end in 2009, payment of performance reward grant is expected in January 2010, and is anticipated to be between £15 and £18 million. The county and local LSPs have put in place mechanisms for allocating this funding to local priorities. Broxbourne LSP contributes to the delivery of the LAA targets. Monitoring of progress will be carried out on a regular basis by the LSP when disaggregated information is available. Where necessary action will be taken to improve performance.

Regional planningRelevant regional plans produced by the East of England Assembly include: East of England spatial strategy, economic strategy and housing strategy.

The Government Office for the East, (GOEast) have stated their priorities are to work with Hertfordshire Forward to:• support Hertfordshire in its response to the

recession including delivering economic and housing growth in ways which promote carbon reduction, focusing on industries and skills for the future

• reduce the high level of inequality between parts of the county, e.g. reducing health inequalities across Hertfordshire in particular within Broxbourne, Stevenage and Watford

• support partners in Hertfordshire working on community safety and substance misuse. In particular, raising public confidence in the police and partners and reducing perceptions of anti-social behaviour

• implement the Child Poverty strategy that is being developed between the PCT, Police and County Council to target support to the most vulnerable families and children

• progress the two-tier Pathfinder pilot for local authorities, including joint use of the total public sector resource

• improve community empowerment and engagement across Hertfordshire.

Countywide community planningAt county level, community planning is led by Hertfordshire Forward, the County LSP. This group includes representation from some district level authorities, Hertfordshire County Council, the voluntary sector and business interests. The Sustainable Community Strategy for Hertfordshire (Hertfordshire 2021: A Brighter Future) was updated in 2008, it has the following themes:

• Jobs, Prosperity and Skills • Safer and Stronger Communities • Children and Young People • An Ageing Population • Health and Wellbeing • Housing, Affordable Housing and Quality

Neighbourhoods • Transport and Access

Map showing Broxbourne and Hertfordshire


Community planning in Broxbourne The Local Strategic Partnership in Broxbourne continues to be remarkable for the number of actions on the ground, which have resulted from the community planning process and made a difference to residents’ lives. The membership of the LSP has changed during the period of the last Community Plan, as organisations have changed. Gaps identified at that time have been filled, representation has been secured for the business sector, via Hertfordshire Chamber of Commerce and Industry, and for Hertfordshire Highways, who have responsibility for highways and transport planning. Until 2010 delivery of Community Plan objectives was undertaken by thematic groups, one for each theme. Each group produced action plans and prioritised actions within its own area of responsibility, leading to over 24 priorities for the LSP. The Comprehensive Performance Assessment of Broxbourne Borough Council published by the Audit Commission in June 2009 recommended improvements in action planning and performance reporting for the LSP. An increased focus on a small number of issues will be adopted during the life of this strategy; the process to be used for 2010 onwards is described in the paragraph below. This approach will respond to the Audit Commission’s recommendation on processes, and it is hoped will prove a more effective delivery method than the previous thematic approach. The Council’s Use of Resources assessment by the Audit Commission in July 2009 recommended that the Council “review and

update risk management arrangements to ensure coverage of risks in relation to key partnership working.” A protocol is being developed to respond to this recommendation. Where possible, the opportunities presented by new technology will be used to develop and deliver solutions, e.g. web-based communication with residents, use of shared web-based resources by working groups to plan and develop solutions.

Development of this strategy

The findings of the Community Audit, consultations and the Resource Inventory have been brought together to identify areas of unmet need. Challenges and opportunities facing the Borough and feedback from the first Comprehensive Area Assessment (CAA) conducted by the Audit Commission, which reported in December 2009 were also considered. The areas of unmet need form the priorities to be addressed within this strategy. Priorities are identified within each theme of the plan, and are shown on the thematic pages which follow. Priority issues have been identified because they were either:

• raised by a large number of residents or stakeholder groups during consultation

• issues where Broxbourne performs poorly in comparison to countywide or nationwide statistics

• national priorities• an opportunity which can be seized at this moment

in time

or a combination of any of the above.

Method of workingEach year the LSP will decide upon the key issues on which activity and resources will be focused. These will be selected from the priorities within each theme. Ideally there will be no more than five of these. Multi-agency working groups of officers from partner organisations will be tasked by the LSP with finding and implementing solutions to these problems. Working groups will be time limited, and will be reformed to meet the need of new priorities. Where statutory groups exist (Crime and Disorder Reduction Partnership, Children’s Trust Partnership), they will lead on issues within their areas of responsibility. Performance indicators will be chosen for each issue, to enable monitoring of progress. These indicators are drawn from either the national indicator set or other local indicators identified by the working group. Monitoring of progress will be carried out on a regular basis by the LSP.

Many of the Items not chosen for action will be progressed as part of the core business of partner

agencies. Other items will increase in importance and will be the focus of targeted action in the future.

The process is described by the diagram below:


Consultation and scrutiny

Place SurveyIn Autumn 2008 a “Place Survey” was commissioned by the Government and carried out across the country. The survey captured residents views and perceptions about the area in which they live. 1,541 completed questionnaires were received from residents of Broxbourne Borough; these responses have been used to inform this strategy. A summary of responses is set out below:

the local area

The majority of Broxbourne residents are very or fairly satisfied with their local area as a place to live (74 per cent) and the same is true across Hertfordshire (84 per cent). Only 12 per cent of Broxbourne residents and 7 per cent of Hertfordshire residents are dissatisfied.

Key Points

The majority of residents (74 per cent) are satisfied with their area as a place to live. The majority of residents (88 per cent) are also satisfied with their home. Elderly residents are significantly more likely than average to be satisfied with their area and home. Residents in rented accommodation and non-white residents are significantly less likely than average to be satisfied. Just over half (56 per cent) of residents feel that they belong to their immediate neighbourhood; in particular, residents aged 65 or over and retired residents. Residents who are significantly more likely to feel that they do not belong are those aged 18-34 or in rented accommodation.

When asked what Broxbourne residents think makes somewhere a good place to live, the level of crime was most important (65 per cent) followed by health services (50 per cent) and clean streets (47 per cent). Race relations was considered the least important with only (3 per cent) of respondents selecting this.

A comprehensive process of consultation assisted with the development of this strategy which comprised:

• A survey form was sent to 4,200 randomly selected residents. Over 700 replies were received

• Local voluntary organisations were contacted by Broxbourne and East Herts CVS, and letters were sent to residents groups, as a result a number of meetings were held with individual groups

• Meetings were held with young people at secondary schools

• Older people were contacted at the Borough Councils consultation events in April and October 2009

• Workshops for staff at Broxbourne Borough Council, for members of the LSP and for Borough and County Councillors

• Businesses were contacted by letter, and views sought at a Broxbourne business network meeting.

• National Place Survey

Scrutiny

Reports of progress on SCS objectives are made to the LSP on a regular basis. During 2010 a process will be developed for reports to be made to Broxbourne Council’s Scrutiny Committee.

Priority analysis summary

Less Important, Most Needs Improving IMPROVEMENTS REQUIRED

More Important, Most Needs Improving PRIORITIES FOR IMPROVEMENT

Roads and pavement repairs The level of traffic congestion

Activities for teenagers Clean streets Health services Public Transport Shopping facilities The level of crime

Less Important, Least Needs Improving LOW PRIORITY STRENGTHS

More Important, Least Needs Improving KEY STRENGTHS

Community activities Cultural facilities Facilities for young children Job prospects Race relations Sports and leisure facilities The level of pollution Wage levels and local cost of living

Access to nature Affordable decent housing Education provision Parks and open spaces

Priority analysis summary


The Local Strategic PartnershipThe Broxbourne Local Strategic Partnership (LSP) consists of high level representation from all public and voluntary sector bodies in the area. The LSP has responsibility for producing a community plan and for carrying out the actions within it.

LSP members are:

• Aldwyck Housing Association• Broxbourne Borough Council• Broxbourne Citizens Advice Bureau• Broxbourne Housing Association• Broxbourne and East Herts Council for Voluntary

Service• Hertford Regional College• Hertfordshire Chamber of Commerce and Industry• Hertfordshire Constabulary• Hertfordshire County Council• Hertfordshire PCTs• Hertfordshire Police Authority• Lee Valley Regional Park Authority

The Broxbourne Ethnic Minority association have previously received papers only, having indicated that they did not wish to participate in board meetings. This position changed in 2009, and they have been invited to attend meetings from January 2010.

local Development Framework (lDF)

Broxbourne Borough Council, in partnership with other bodies such as Hertfordshire County Council, must address key planning issues and plan for new development in the Borough through the Local Development Framework. The LDF will be guided by the East of England Regional Plan – which sets out how many homes need to be built and how many jobs need to be provided – and the Sustainable Community Strategy – which sets out the overall vision for the future of the Borough. It will seek to deliver the SCS themes and priorities which relate to the use and development of land, namely housing and employment land, the physical regeneration of key sites and the integration of development and transport planning. It will also provide the policy framework to support key priorities such as sustainable living and development, affordable housing and the protection of open spaces and wildlife sites.

VisionThe Local Strategic Partnership (LSP) has the following vision for the Borough:

Broxbourne will continue to be a pleasant, prosperous, safe, healthy and green place where people want to live, work, spend leisure time and do business. The sense of place and of community will be enhanced.

The LSP aims to work with the local community to improve the quality of life for all those living and working in the Borough in a sustainable way by:

• maintaining a healthy, safe and prosperous Borough with a vibrant local economy.• increasing the vitality of the Borough’s town centres• increasing the level of educational attainment and promoting life long learning within the Borough• providing recreational, sporting, exercise and cultural opportunities for all, including targeted activities for

young people• increasing the provision of a range of housing to buy or to rent• promoting sustainable living and development • maintaining, protecting and improving the environment• making transport improvements to reduce congestion and make it easier to use public transport or to walk or

cycle • providing quality local services that provide value for money• increasing community pride, cohesion and engagement of citizens • encouraging equality of opportunity for all residents and celebrating diversity within the Borough


Outcomes of the Community Plan 2007-09Achievements on the ground:

Many outcomes are clearly visible on the ground – these include:

an urgent Care Centre at Cheshunt Community Hospital

Following investment by the NHS and the Borough Council to expand the hospital buildings, during 2008-09 the LSP contributed to a successful campaign to persuade the NHS to site an Urgent Care Centre at Cheshunt Community Hospital. The centre opened in October 2009, it offers:

• care for patients with accidental injuries and medical emergencies that do not need intensive or specialist care

• diagnostics and treatment areas for wound stitching, sprains and minor fractures

Patients attending the centre who have life threatening conditions will be transferred by emergency ambulance to an appropriate hospital.

adult and Family learning facilities at Arlesdene and Longfield Children’s centresCommunity and adult learning facilities were provided at Arlesdene Children’s Centre in Cheshunt and Longfield Children’s centre in Flamstead End; these opened in 2008 and provide courses which include: parenting, IT, and numeracy. The facilities were funded by the Borough of Broxbourne and Hertfordshire County Council, with the children’s centres themselves being provided using Government funds.

redevelopment of Hertford regional College

The new teaching facilities at the redeveloped campus at Hertford Regional College’s Turnford site opened in November 2009. This new building which is part of the College’s £63m development programme provides state of the art facilities for learning with an exciting blend of social spaces and learning areas for all students at the Broxbourne Centre to study and relax in. This latest building completes the redevelopment of the Broxbourne campus adding to the new Sports Centre and specialist facilities for construction, motor vehicle and engineering that were completed last year. The local community will be able to use the new fitness gym and sports hall as part of a community use agreement with the Borough Council and the College will welcome use of the other facilities such as the performance theatre by the local community. The College is the lead agency for the establishment of a Children’s Centre, which, with partner organisations will provide a range of services for children from birth to five years and their families. Hertfordshire Police are to establish a locality police base adjacent to the children’s centre as a base for local police and police community support officers, to which Broxbourne Council has contributed £100,000. This building should be completed in the summer 2010.

A treatment room at the Urgent Care Centre which opened in October 2009 at Cheshunt Community Hospital

Adult and family learning room at Arlesdene children’s centre in Cheshunt

An artist’s impression of the new buildings at Hertford Regional College, where students now learn in an innovative and inspiring new environment


opening up employment sites

Development at the Essex Road industrial site in north-east Hoddesdon was facilitated by the provision of a new road bridge to replace the level crossing over the railway. Industrial development started in February 2006, and it is now nearing completion. Almost all the larger units have been let or occupied. Surveys of employers estimate that over 500 jobs have already been created on the site. Print production began at News International’s print works scheme at Park Plaza, Waltham Cross in spring 2008. A 100-room Travelodge hotel opened on the site in July 2007. Significant financial contributions have been received from News International for station improvements, life long learning and environmental improvements. 535 jobs have been created on this site so far.

Health Shuttle

A hospital shuttle bus service to take residents of the Borough to Chase Farm hospital in north London was initiated by LSP partners in April 2007, in response to residents’ concerns about the difficulty of accessing local hospitals. The service has since been extended to serve the QEII in Welwyn Garden City, the Lister Hospital in Stevenage, the Princess Alexandra Hospital in Harlow and Barnet Hospital. The service is funded by the Borough Council, Hertfordshire County Council and East and North Herts Primary Care Trust. The service is run by the Women’s Royal Voluntary Service (WRVS), one of the UK’s largest charities and volunteering organisations. The service picks up residents who have made a booking from their home and drops them off at the relevant hospital clinic.

Fawkon Walk development, Hoddesdon

The Council has used planning gain money from new developments to improve GP surgeries in the Borough. A new doctor’s surgery in Hoddesdon town centre (Fawkon Walk) is planned to open soon, as a result of joint work between the Council and the PCT. However

the developers of this site have recently gone into administration, which has caused uncertainty as to the future of this project. The development at Fawkon Walk includes new housing units, 28 of which are affordable housing flats already occupied by tenants.

Holdbrook regeneration

Work to improve the estate at Holdbrook South was completed during 2008 at a cost of around £700,000. This included £350,000 from the Government’s “Investing in Communities” fund, from the East of England Development Agency (EEDA), with other contributions from Broxbourne Borough Council, Hertfordshire County Council, Broxbourne Housing Association and Aldwyck Housing Association. Improvements include a new community centre, refurbishments to the shopping precinct, a kickabout court and new play areas for small children. The community centre opened in May 2008. Hertford Regional College provide courses there including ‘Computers for Beginners’, ‘English for Speakers of Other Languages’ (ESOL), and First Aid. The community building is available for booking by groups and the floodlit kickabout area has been used by West Ham United FC for football training sessions as part of a programme of outreach activities.

Broxbourne Health Shuttle, which takes residents of all ages from their homes to local hospitals

Fawkon Walk development, where tenants have moved in to the flats

Holdbrook Community Centre, which is used for skill development, money advice, and a pre-school play group


Achievements shown in numbers:The list below indicates the progress that has been made by all partners on some of the key objectives of the first community plan:

Crime

Police data shows that between April 2006 and March 2009:

• The recorded level of crime in the Borough decreased by 14 per cent (from 8,729 to 7,500 offences).

• Incidences of criminal damage decreased significantly, from 2,288 to 1,515 incidents; a decrease of 34 per cent.

• The recorded level of anti-social behaviour in Broxbourne decreased by 16 per cent, from 9,616 incidences to 8,057 incidences per year.

These downward trends continue in 2009/10 with at the half year (September 2009) all crime being down by a further 1 per cent, criminal damage down by a further 11 per cent and anti-social behaviour down by 22 per cent.

economy

• The number of managers, professionals and associate professionals and those in technical occupations in Broxbourne have been increasing since 2004.

• There have been substantial increases in employment floorspace; between 2007 and 2008 this increased by 103,000 square metres.

• The latest data from NOMIS for 2009 shows that residents of the Borough earn £5 per week less than the regional average and £73 per week less than Hertfordshire residents.

average full-time gross weekly earnings by residence, 2008

0

400

2008 2007 2006 2005 2004 2003 2002

£

He rtfordshire East of En gland

En gland

600

200

Broxbo urne

ONS Annual Survey of Hours and Earnings, 2008

Next Step in Waltham Cross, which provides training and advice for job seekers

• There have been significant increases in the qualifications held by Broxbourne residents between 2004 and 2007, as demonstrated by the table below:

Changes in qualifications held in Broxbourne, 2004-2007

2004 (%)

2007 (%)

Percentage change (%)

NVQ4 and above 19 30 58NVQ3 and above 39 47 21NVQ2 and above 63 70 11NVQ1 and above 80 85 6Other qualifications 7 9 29No qualifications 12 6 -50Based on total working age population

ONS Annual Population Survey, 2007

Housing

• Successful homelessness prevention work has resulted in far fewer households having to make homeless applications to the Council.

• On 1 January 2009, there were 44 households in temporary accommodation, which represented a drop in numbers of over 80 per cent, a performance that is in the top 10 per cent of authorities in the East of England.


Deprivation

• In 2007 the Borough had four Super Output Areas in the 10 most deprived in Hertfordshire, a reduction from five in 2004. Deprivation is measured using the Index of Multiple Deprivation (IMD), which uses data from a range of indicators, employment, skills, income, environment, health, crime, and barriers to housing and services.

Map showing IMD data for 2007

Key: Most deprived areas are in red, moving towards blue least deprived.

transport

• The two roads in Broxbourne that were monitored as part of the County Council’s bicycle monitoring programme in 2007/08 (Crossbrook Street, Waltham Cross, and High Street, Hoddesdon) had a greater number of cyclists per day than the county average.

environment

• Between 2007/08 and 2008/09 the amount of residual waste produced by households decreased and recycling increased:

type Change Percentage change

Total weight of residual waste collected per household

738kg to 638kg

-13.6%

Total weight of refuse collected per household

24,795 tonnes to 20,506 tonnes

-17.2%

Recycling and compost rates

29.8% to 35.1%

+5.3%

Weight of recyclables collected from local neighbourhood recycling centres

2,037 tonnes to 2,535 tonnes

+ 24.4%

Waltham Cross Railway Station, where car-parking facilities have been improved and extended


In order to address the issues identified funding is required. In many cases this will be found from the existing resources of partner organisations. For the Sustainable Community Strategy (SCS) to be an effective planning and delivery mechanism, it is essential that all organisations consider SCS priorities when determining how their resources will be allocated. In some cases services are provided to local residents by one organisation alone, e.g. schools, in other cases partners work together to provide a service, e.g. adult learning at children’s centres.

external Funding

Statutory and voluntary bodies can apply for funding by external organisations such as the lottery fund, or by regional government agencies, e.g. East of England Development Agency. Where possible, bids for external funding will be made to support action on those issues identified as key priorities.

Planning gain funding

As part of the process for mitigating the impact of developments in the Borough, planning gain agreements are made between planning authorities and developers. These agreements are designed to ensure necessary funding is available from developers to pay for issues such as improvements in highways, increases in education provision etc. In addition all developers in Broxbourne are now required to make a contribution to areas of need identified in the SCS. This money is then used to fund initiatives to address those needs. New legislation on planning gain money is expected in the near future, which may affect the amount available to Broxbourne. Planning gain is for a wide variety of purposes, notably affordable housing and general environmental programmes, it is not applicable to all developers.

There is a potential for the introduction of the Community Infrastructure Levy (CIL) which allows councils to obtain a proportion of the uplift value of land once it secures planning permission. The 11 authorities in Hertfordshire are currently debating the merits of a county wide levy and distribution mechanism. It could play a fundamental role in how the Borough funds and delivers infrastructure in the future. A key function of the Core Strategy will be to identify specific infrastructure items which are needed to support development and regeneration.

Funding from partners

Much of the work to meet objectives of the SCS is funded from the core budgets of partner organisations. Voluntary organisations may apply for funding from Broxbourne Borough Council and Hertfordshire County Council. In both of these cases priority is given to applications which are expected to deliver outcomes which will support the areas of need identified by the SCS, at either a Borough or County level. The NHS also offers funding for health improvement projects, for which voluntary or statutory organisations may apply. This funding is administered by the Health Partnership for Broxbourne, and successful bids must address needs identified in the SCS. The four main Registered Social Landlords in the Borough have also made funding available for projects which meet their and SCS objectives.

The CVS for Broxbourne and East Herts provides extensive information to local voluntary organisations about sources of external funding resources, particularly small grants – and enhances many aspects of fundraising and bid writing through one to one support, training, forum presentations and electronic information.

Performance reward grant

Hertfordshire as a whole will receive approximately £17million from the Government in early 2010 as a result of achieving targets for the first Local Area Agreement. Half of this money is to be distributed countywide for projects to mitigate the effects of recession, and an initiative targeting those families most in need. The remaining money is to be distributed to District LSPs for local use. Broxbourne LSP will be using their share to support projects which will help to deliver the objectives of this strategy.

News International Print Works at Park Plaza in Waltham Cross, which resulted in £1.5 million of planning gain money being available for projects in the Waltham Cross area.

Resources for Sustainable Community Strategy priorities


The strategy has been divided into nine themes, each of which focuses on a specific area for action. The themes are:

• Health and Wellbeing • Community Safety • Children and Young People • Jobs, Prosperity and Skills • Places to Live • Transport and Access• The Environment • Stronger Communities• Older People

There are also a number of cross-cutting issues listed below which more than one thematic area will have an impact on. Where relevant these issues are mentioned within the thematic sections, as are linkages between themes.

Cross cutting issues:

• Community cohesion (people getting on well together)

• Town centre vitality• Quality of life• Sustainability• Technological advances• Equality and access (includes deprivation issues

as well as disability, ethnicity etc.) • Olympics

Respondents to the residents’ survey considered that sustaining and improving the character of local settlements was of the most importance of any thematic area of work, this theme encompasses town centres and protecting green spaces. Hence it has been incorporated into two areas of work, the cross-cutting theme of town centre vitality and within the environment theme. Within each of the thematic sections which follow is a list of the priorities for action, an explanation of why these are priorities, and examples of projects currently underway which are addressing the identified priority issues.

Proposed facility building at the Olympic White Water Canoe Centre

Themes for 2010-2021


Theme 1: Health and Wellbeing

When compared on a national basis, residents of Broxbourne enjoy good health and are able to access the health services that they require. However there are some specific areas where the health of local residents and their access to services could be improved.

Residents’ views:

In the Place Survey, 79.5 per cent of Broxbourne residents said their health was good or very good compared to a Hertfordshire average of 75.8 per cent. Respondents to the place survey put health services in the category of most important and most needs improving.

Priorities for action:

• tackling obesity • reducing the numbers of people who smoke • increasing levels of fitness for all• raising awareness of local health services• improving access to health services• reducing inequalities in health

Why are these priorities?

tackling obesity

Obesity is one of the biggest public health issues and its prevalence is increasing. Obesity is an important risk factor for mortality and a range of chronic diseases in later life. 26 per cent of adults in Broxbourne are obese, compared to 22 per cent in Hertfordshire. Healthy eating amongst adults in Broxbourne appears worse than the England average (modelled estimate from Health Survey for England 2003-2005). Tackling childhood obesity is a priority within the Children and Young People theme of this strategy.

reducing the numbers of people who smoke

One in five of all deaths is due to smoking, whilst seven in 10 premature deaths are due to the big killers – heart disease, stroke and smoking. (Death before the age of 75 is considered premature). Smoking attributable mortality in Broxbourne is 2.8 per cent, compared to a Hertfordshire rate of 2.3 per cent.

Increasing levels of fitness for all

Improving levels of fitness and participation in physical

activity can improve the health of all sections of the population. Since the first Sport England survey in 2006 levels of adult physical activity have increased in the Borough, and are no longer below the average for England.(Sport England Survey, 2008). However, improving fitness for all can beneficially affect other priorities such as reducing obesity. In 2012 the Olympics will be held in London. The White Water Canoe Slalom event will be held in Broxbourne Borough, in a specially constructed course in Waltham Cross, next to the river Lee. The course will be available before the Olympics start and will remain in place after the Olympics have ended. Both the Olympics in general and the canoe event in particular offer opportunities to increase engagement of residents in sport and fitness activities.

raising awareness of local health services

An urgent care centre opened at Cheshunt Community hospital in October 2009, as a pilot. The centre provides care for patients with accidental injuries and urgent medical attention that does not need intensive or specialist care, diagnostics and treatment for wound stitching, sprains and minor fractures. Retaining this provision is important for residents, given that it is planned to move Accident and Emergency services further away from the area.

improving access to health services

The range of facilities (outpatient clinics, ante-natal care etc.) offered at Cheshunt Community hospital could be increased. Reviews of GP surgeries and mental health facilities are being conducted by commissioners and providers during 2009-10, these provide an opportunity to utilise the resources of all relevant partners to improve access.

Goffs Oak surgery, which was improved using planning gain money


reducing inequalities in health

Health inequalities exist, the gap in life expectancy between the highest and lowest wards in the Borough is 5.3 years for men and 3.4 years for women. Hertfordshire PCTs have identified areas in Broxbourne which are particular priorities for health improvement. These are: Waltham Cross, Bury Green, Rosedale and Goffs Oak, Wormley and Turnford, Cheshunt North and Hoddesdon Town.

Supporting documents and plans:

NHS (2008) Broxbourne Health Profile 2008Hertfordshire Forward (2009) Health and Wellbeing Action Plan 2009-2011Hertfordshire Joint Strategic Needs Assessment (2008)

links to cross-cutting themes:

town centre vitality – by encouraging local provision of health servicesSustainability of lifestyles: reducing fuel poverty improves health and reduces carbon emissionsequality- by targeting areas of need in order to address health inequalitiesolympics: - The 2012 Olympics will provide a means of increasing participation in sporting activity.

links to other SCS themes:

Children and young people: – teenage pregnancy, healthy weightHousing: - poor quality housing can adversely affect healthJobs, Prosperity and Skills: - health inequalities can be linked to deprivationtransport and access: - cycling and walking have a positive effect on healtholder People: - as people get older they are likely to have more health problems

Current projects

active young mumsThe project run by NACRO is aimed at young mothers, aged up to 25. The project consists of hour long sport and leisure sessions four times per week and aims to increase physical activity and social inclusion. The sessions target young mothers who are marginalised and disaffected, perhaps through social exclusion. The work includes both mother and child to remove the child care barrier.

targeting fuel poverty

Reducing fuel poverty through maximising spend on making homes warmer and improving energy efficiency will reduce health inequalities and contribute to reducing carbon output. Many residents are eligible for help which they may not be aware of. As part of their normal work visiting clients, a number of voluntary organisations will briefly explain the improvements on offer, observe the living environment and ask enough questions to indicate if the person is in fuel poverty. With the client’s permission, the voluntary organisation will then pass the contact details of the person to the Council’s environmental health service, who will request a formal assessment be done by the Herts and Essex Energy Partnership.

Health in mind

The ‘Health in Mind’ project will deliver a programme of interactive well being courses and sessions to people with mental ill health who want to improve their physical health and general well being. Sessions will aim to reduce smoking, increase physical activity and improve diet.

‘Air Alert’ service

Broxbourne residents can now take advantage of the new ‘Air Alert’ service, a free ‘early-warning’ air quality service, launched by the Herts and Beds Air Quality Network. Air alert is a free advice service to those residents with respiratory conditions such as asthma and other lung related diseases. The service is designed to inform residents of a pollution episode the day before it is expected. Broxbourne residents with asthma, other respiratory complaints or just an interest in air quality can register for the free service online at www.airalert.info. Registration is easy and only takes a few minutes.

Insulation materials being installed to make homes warmer and reduce fuel costs


Theme 2: Community Safety In comparison with other areas of the country, Hertfordshire, including Broxbourne, is a safe place to live. However, when surveyed, residents identify crime and anti-social behaviour as priority areas for action. The fear of crime is disproportionately high compared to the actual rates of crime.

residents views

Respondents to the 2009 residents’ survey ranked anti-social behaviour 5th and crime and community safety 6th of important issues facing people in the Borough. Problems with young people, often linked by residents with anti-social behaviour, were ranked 1st. The level of crime and activities for teenagers were two of the issues considered most important and most in need of improvement by respondents to the place survey.

Priorities for action

The Broxbourne Crime and Disorder Reduction Partnership, which includes the Borough Council, Hertfordshire County Council, Hertfordshire Police and other statutory bodies has adopted the objectives below as priorities in the Community Safety Plan 2009-12:

• Improving feelings of safety in the community • Reducing crime and managing offenders• Tackling alcohol/drug misuse• Tackling anti-social behaviour

The Community Safety Plan is based on an annual strategic crime and disorder assessment of the Broxbourne area. The latest assessment was carried out in late 2008. New targets will be aimed at individuals and families, not areas and more work will be done to integrate the district Children’s Trust Partnership and local educational bodies.

Why are these priority areas?

improving feelings of safety in the community

The Place Survey (2008) shows that generally local public perceptions about anti-social behaviour and related issues have worsened over the last three years, with perceptions in the Borough being significantly worse than other places in the County.

What follows is a comparison of overall perceptions of anti-social behaviour in Hertfordshire between Best Value General Survey (2006) and Place Survey (2008) score.

anti-social behaviour 2006 (%)

2008 (%) % point change

Broxbourne 22 28 +6Dacorum 23 15 -8East Hertfordshire

20 14 -6

Hertsmere 27 17 -10North Hertfordshire

19 16 -3

St. Albans 13 10 -3Stevenage 24 16 -8Three Rivers 21 12 -9Watford 32 21 -11Welwyn Hatfield 23 19 -4

Respondents to the recent survey of residents indicated their priorities for action to improve feelings of safety.These were: • more visible uniformed patrols by police (36.5 per cent)• fewer young people hanging about (27.8 per cent)• more CCTV (11.6 per cent)• a cleaner environment (10.6 per cent).

reducing crime and managing offenders

Compared to the rest of Hertfordshire, levels of some types of crime in Broxbourne Borough are relatively high. Crime rates in general are just above the average for England and Wales. In particular there were high rates of vehicle crime and dwelling burglary in 2008-09.

tackling alcohol/drug misuse

Residents have frequently expressed concern about the availability of alcohol, especially to young people. Test purchasing operations undertaken by trading standards officers show that sale of alcohol to under 18s is a problem, with the highest failure rate in Hertfordshire and several premises have been prosecuted. Along with other district and borough councils Broxbourne Council has taken on the responsibility for issuing licences to sell alcohol, these powers can be used to refuse re-licensing of premises which flout the law.

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Tackling alcohol/drug misuse Residents have frequently expressed concern about the availability of alcohol, especially to young people. Test purchasing operations undertaken by trading standards officers show that sale of alcohol to under 18s is a problem, with the highest failure rate in Hertfordshire and several premises have been prosecuted. Along with other district and borough councils Broxbourne Council has taken on the responsibility for issuing licences to sell alcohol, these powers can be used to refuse re-licensing of premises which flout the law. Tackling anti-social behaviour Total recorded level of anti-social behaviour in Broxbourne decreased from 2006 to 2009 by 14% (from 8,729 to 7,500 offences). In 2008/09 five Borough wards showed increased anti-social behaviour levels compared with the previous year, with the Rosedale ward showing the greatest percentage increase. The remaining eight wards showed reduced anti-social behaviour levels with the biggest percentage and actual decreases being in Wormley and Turnford ward. The Borough’s three town centres are a focal point for levels of anti social behaviour, with lesser issues associated with local shopping parades. Residents identify problems with young people as the most important issue facing people in the borough. Such problems are often associated with anti-social behaviour. Provision of activities for young people is addressed within the Children and Young People theme of this plan. Adult’s views of young people are often influenced by the behaviour of a minority. Encouragement of positive interaction between adults and young people, and promotion of the positive behaviour of the majority of young people will help to address fears. Supporting documents: Broxbourne Crime and Disorder Reduction Partnership (2009), Community Safety Plan 2009-12 Links to cross-cutting themes:

R:\community plan\Community Plan 2009\Draft SCS\SCS 2010-2021 draft 1.1.docRecorded crime BCS comparator

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tackling anti-social behaviourThe total recorded level of anti-social behaviour in Broxbourne decreased from 2006 to 2009 by 14 per cent (from 8,729 to 7,500 offences). In 2008/09 five Borough wards showed increased anti-social behaviour levels compared with the previous year, with the Rosedale ward showing the greatest percentage increase. The remaining eight wards showed reduced anti-social behaviour levels with the biggest percentage and actual decreases being in Wormley and Turnford ward. The Borough’s three town centres are a focal point for levels of anti-social behaviour, with lesser issues associated with local shopping parades.

Residents identify problems with young people as the most important issue facing people in the Borough. Such problems are often associated with anti-social behaviour. Provision of activities for young people is addressed within the Children and Young People theme of this plan. Adults’ views of young people are often influenced by the behaviour of a minority. Encouragement of positive interaction between adults and young people, and promotion of the positive behaviour of the majority of young people will help to address fears.

Supporting documents:Broxbourne Crime and Disorder Reduction Partnership (2009), Community Safety Plan 2009-12Strategic Assessments of Crime and Disorder Hertfordshire Police Authority Policing Plan 2009-2012

links to cross-cutting themes:Community cohesion - reducing the fear of crime helps enable people to positively interact with others and to get out and about. town centre vitality: reducing crime in town centres will encourage use of pubs, restaurants and shops.Quality of life: fear of crime is an important factor in people’s quality of life.use of technology: CCTV and ANPR cameras, use of voicemail, text messaging etc to communicate with neighbourhood watch groups.

links to other SCS themes:Children and young People: provision of activities for young peopleStronger Communities: people are less likely to fear crime if they feel their local community is cohesive. transport and access: fear of crime can deter usage of public transport.

Current projects:

Sale of alcohol licence reviewsThere were five licence reviews in 2008/09, an increase over previous years. There were none in 2007/08 and one in both 2005/06 and 2006/07. In 2008/09 one public house was reviewed and four convenience stores/off-licences. In the main tighter restrictions were imposed on the premises as a result of the reviews but in two cases the right to sell alcohol was withdrawn.

resources to combat anti-social behaviourBroxbourne Council and local secondary schools provide

funding support for the provision of Police Community Support Officers (PCSOs). Dedicated anti-social behaviour resources comprise a co-ordinator based at Broxbourne Council and an investigator based at Cheshunt Police Station, together with personnel based in housing associations.

Community paybackOffenders can be given non-custodial sentences which require them to perform community payback work which is of benefit to residents. In liaison with the probation service, Broxbourne Council has arranged for a number of environmental tidying up schemes to take place, including litter picking in College Brook, Cheshunt, the Asters, Goffs Oak and Trafalgar Avenue, Broxbourne. Further schemes will be arranged.

improving access to the PoliceEnhanced technology and resourcing have improved the service for both emergency call handling and contact made via 0845 3300222. The Safer Neighbourhood Team will respond to non emergency queries within 24 hours and are visible within the community for over 80 per cent of their duty time. Technology has also been introduced to enable the community to call officers directly whilst they are on patrol. There are now public meeting events in every locality at least once a month. These minimum standards on accessibility and quality of service are contained in the Policing Pledge which can be found, together with helpful advice and how to access policing services at www.herts.police.uk . An additional police base opening at Hertford Regional College in the summer of 2010 will build on the access already available at Hoddesdon and Cheshunt police stations.

Community payback team cleaning a brook in Cheshunt

Hoddesdon Police Station, which reopened in 2007


Theme 3: Children and Young People The Children’s Act 2004 identified five key outcomes for children. These are known as the “Every Child Matters” outcomes, and are:

• Being Healthy• Staying Safe• Enjoying and Achieving• Making a positive contribution• Achieving economic wellbeing

These outcomes form the planning framework for the Children’s Trust Partnership for Broxbourne who are responsible for delivering this theme of the Strategy.

Residents’ views: Residents’ survey: problems with young people was the top priority issue facing the Borough today.Place Survey: activities for teenagers - a priority for improvement. Parents not taking responsibility for their children was an issue of concern.


• Address healthy weight issues• Reduce the teenage conception rate• Continue to improve levels of attainment and

enable young people to fulfil their potential• Provide more activities for young people• Reduce the number of young people not in

education, employment or training• Extend the range of parenting support available• Reduce underage drinking and substance misuse• Increase support available for vulnerable children

Being healthy

address healthy weight issues

Children entering primary school and aged 10 to 11 are now routinely weighed. There have been increases in obese and overweight children in both age groups in Broxbourne, whilst in Hertfordshire as a whole, numbers fell. Underweight children and young people, which include those suffering from anorexia and similar disorders are also a matter of concern.

reduce the teenage conception rate

Although when compared nationally rates are average, until 2007 Broxbourne had a high rate of teenage conceptions compared to the average for Hertfordshire. In 2007 this position changed dramatically and the rate

dropped. Ensuring the teenage pregnancy rate stays low and does not revert to previous levels is important, as is support for existing young parents.

reduce underage drinking and substance misuse

Drinking and substance misuse have an adverse impact on health and can affect behaviour.

Staying safe

increase support available for vulnerable children

Vulnerable children include those with emotional and mental health problems and those with disabilities. Enabling disabled children to take part in activities available to other children, including after school activities is important.

enjoying and achieving

Continue to improve levels of attainment and enable young people to fulfil their potential

There is a general pattern of increasing achievement at GCSE and A level nationally, in Hertfordshire and in Broxbourne. However, the level of achievement in Broxbourne remains below national and county averages. Levels of absence from school are higher than the County average.

Increasing attainment for the full range of qualifications, including NVQs and other vocational qualifications is important to ensure young people can gain access to jobs.

making a positive contribution

Provide more activities for young people

A lack of activities for young people is frequently identified by residents as a reason for groups of young people hanging about and engaging in anti-social behaviour. Residents concerns about this issue are reflected in the survey results shown above. Young people themselves also say there is not enough to do.

S tevenage

Broxbourne

W e lw yn Hatfie ld

D acorum

Her ts m ere

Nor th He rts

Hertfordshire

W atford

S t. albans

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three r ivers

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e ng lis h a nd M a ths a t g C S e a nd e q u iva le n t, 2 0 0 7 /0 8


achieving economic wellbeing

reduce the number of young people not in education, employment or training:

The percentage of year 11 school leavers destined to be NEET (not in Education, Employment or Training) in 2008 was 6.4 per cent, an increase from 5.4 per cent in 2006. This compares to a county average of 4.0 per cent, down from 4.4 per cent in 2006. There are fewer year 11 students staying in education in Broxbourne than in 2006: between 2006 and 2008 the percentage of pupils remaining in full time education after year 11 in Broxbourne decreased from 82 per cent to 80 per cent. In Hertfordshire, the number increased from 84 per cent to 86 per cent.

For all every Child matters outcomes:

extend range of parenting support available

Help for parents can enable them to find effective ways of supporting their children to reach their full potential and to integrate into society. Parents not taking responsibility for their children was identified as an issue of concern in the Place Survey.


Hertfordshire Forward (2009), Hertfordshire Children and Young People’s Plan 2009-11

The Children’s and Young People’s Plan for Hertfordshire sets out how all children and young people will be helped to reach their full potential. This plan is based on the outcomes of the Children’s Act 2004, and is lead by the Hertfordshire Children’s Trust Partnership.


Sustainability of lifestyles: encouraging walking and cycling will help to address healthy weight issues as well as reducing carbon emissions from cars:Community cohesion: reducing bullying in schools, addressing anti-social behaviour by providing positive activitiesuse of technology: use of text messaging and websites to communicate with young people equalities: addressing economic inequalities by developing skills and reducing the numbers of young people who are NEET.


Heath and wellbeing: teenage pregnancy, healthy weightCommunity Safety: activities for young peopleJobs, Prosperity and Skills: reducing the number of young people not in employment, education or training Family prosperity has an impact on the wellbeing of children and young peopleHousing: poor housing conditions can affect children’s health and achievements

Current projects:

activities for children and young people

A range of positive activities is located throughout the Borough. In 2008/9 the Borough’s Let’s GO Play portfolio was launched which saw Play Rangers delivering fun activities five-days-a-week at Holdbrook, Goffs Lane, Broxbourne, Grundy Park and Pound Close. Sports-based youth diversionary projects, offering both physical activity and an alternative to anti-social behaviour, were run at the Holdbrook Estate, Canada Fields, Nightleys, Pound Close and Grundy Park in addition to the regular youth clubs / drop-ins at Rosedale, Wormley and Broxbourne. The Nacro XS youth diversionary project, funded by the Council, local housing associations, the Herts Sports Partnership and the Police, began in September 2008 delivering football, street dance and basketball on the Canada Fields estate and, from January 2009, in Wormley. Many of these projects used the Borough’s network of kickabout courts, with new facilities added at Hammond Street, Cheshunt Park and Wormley during 2008/9.

Young people making use of the kickabout court which was built on the site of a derelict school


Children’s centres

The provision of children’s centres across the country is national Government policy. Children’s centres will provide a range of services for children under five years old and their families, including:

• Early education integrated with full day care• Parental outreach• Family support• Health services• A base for childminders• Assistance for parents to access training and

jobs, via links with Jobcentre Plus, local training providers and further and higher education institutions

There are five children’s centres now open in Broxbourne, at the Greenfield centre in Waltham Cross, Longfield in Flamstead End, Rye Park, High Trees in Turnford and Arlesdene in Cheshunt. The final phase of development will see children’s centres in Bury Green, Goff’s Oak and Hoddesdon.

Greenfield Children’s centre, where adults and families can learn too.

extended schools

The use of school facilities and buildings during and outside normal school hours to support a range of activities for parents and children is national Government policy. Activities may include high quality childcare, homework clubs and study support, parenting support, referral to specialist services, e.g. speech therapy, behaviour support, community access to sports and art facilities, including adult learning. It is intended that extended services will be available through all schools by 2010. Extended schools co-ordinators are in post across the Borough.

teenage conception

A new beginnings course held at High Trees Children’s Centre in 2009 enabled a group of young mums to access education with a view to going on to further education or training. There will be further training made available in 2010. A group of young mums in Waltham Cross are becoming involved in a peer education programme, which they plan to take into schools. They have produced a DVD and have already shown it in a few schools.


Theme 4: Jobs, Prosperity and Skills Broxbourne is a prosperous area. Prospects for economic growth are better than many parts of Hertfordshire, with increasing numbers of jobs predicted by 2021(East of England forecasting model, May 2009, EEDA). However the local rate of business formation lags behind other parts of the County, and on average the local population is not as well equipped to meet the needs of today’s employers as other residents of Hertfordshire are in terms of education and skills. Local levels of unemployment are slightly below the national average.

Residents’ views

Residents’ survey: unemployment was judged to be the third most important issue facing people in the Borough. Sustaining the Borough’s character, which included reference to town centres, was considered the most important area of work. Place Survey: job prospects, wage levels and local cost of living are low priority strengths.


An Economic Development Strategy has been developed by Broxbourne Borough Council after consultation with the public, businesses and partner organisations. The priorities of that strategy will be taken forward by a sub-group of the Local Strategic Partnership, the Broxbourne Prosperity Forum and by the Broxbourne Adult Learning partnership. The priorities of the Economic Development strategy are listed below: • Broaden the local economic base• Encourage investment in local infrastructure and

provide support to existing and new businesses • Improve the skills and educational attainment of

the local population and access to employment opportunities.

• Support town centres in their evolving role • Maximise opportunities and benefits arising from

the London 2012 Olympic Games • Provide support for residents and businesses

affected by the recession• Work towards a low carbon economy


Broaden the local economic base

Encouraging a wider range of businesses to locate in the Borough will increase the number and range of jobs available.

Broxbourne Council has agreed that the LDF Core Strategy should progress on the basis that land at Park Plaza North be brought forward for high quality mixed use development and that land in the Southern A10 Corridor be identified for potential future employment purposes, including land at Theobalds Park Farm for high quality business park development.

Greater Brookfield will be developed as a larger retail and leisure destination to complement existing town centres. This will provide about 1,400 new jobs and encourage people to do more comparison shopping locally rather than travelling long distances to competing centres.

encourage investment in local infrastructure and provide support to existing and new businesses Investment in infrastructure such as broadband and transport links and support for businesses will encourage both existing businesses, those considering locating here and local people wanting to start a business. Compared to the rest of Hertfordshire:• proportionately fewer businesses are registered

in Broxbourne – Broxbourne has 3,090 VAT registered businesses which is 6.9 per cent of all Hertfordshire businesses, whilst Broxbourne has 8.2 per cent of Hertfordshire’s population.

• there are lower numbers of new business start-ups, per capita, Broxbourne has the third lowest number of business start ups out of the 10 county districts.

Essex Road bridge, which has enabled industrial development in North East Hoddesdon


improve the skills and educational attainment of the local population and access to employment opportunitiesCompared to the rest of Hertfordshire:• earnings in Broxbourne are relatively low - average

gross weekly earnings in Broxbourne are £510, whilst the average for Herts is £568.

• unemployment is relatively high, Stevenage is the only district in Hertfordshire with higher unemployment rates. Unemployment increased 133 per cent between May 2008 and May 2009 in Broxbourne

• long term unemployment is relatively high – 6.9 per cent of all claimants that have been claiming for over 12 months in Broxbourne compared to a Hertfordshire average of 5.7 per cent

• there are pockets of high local unemployment: Out of 193 Hertfordshire wards, Waltham Cross has the fifth highest unemployment rate, Theobalds the 16th, and Bury Green the 18th.

• qualifications are below Hertfordshire averages – for example, NVQ3 equivalent and above qualifications held: Broxbourne - 47 per cent , Hertfordshire - 53 per cent

Support town centres in their evolving role Vibrant town centres have a positive effect on jobs in the retail sector and on the facilities and services available to local residents and to workers in nearby employment areas.

Maximise opportunities and benefits arising from the london 2012 olympic games

The Olympics can have a positive effect on overall prosperity. Jobs will be created at the White Water

Canoe Slalom course, which will remain in place after the Olympics are over, and businesses will benefit from the facility, for example those involved in providing tourist accommodation and specialist sports suppliers.

Provide support for residents and businesses affected by the recession

Advice on money management, access to business support services or help with retraining can assist those most affected by the economic downturn.

increase access to apprenticeships for all ages

Apprenticeships provide skills for the employee and a relatively low cost worker for the employer. Properly regulated, apprenticeships provide a route into work for all age groups.

Supporting documents

Broxbourne Borough Council (2009) Economic Development Strategy (draft) 2010-13Hertfordshire Forward (2009) Economic Development strategy (draft) 2009-2021Broxbourne Borough Council (2009) Local Development Framework Core StrategyEast of England Regional Assembly (2009) East of England plan (draft)


town centre vitality: encouraging local businesses and making use of empty shops Sustainability of lifestyles: increasing the number of local jobs and local businesses may reduce travel by car.equalities: providing access to skill development will help to reduce inequalities in employmentuse of technology: high speed broadband facilitates business and education services


Children and young People: reducing the number of young people not in employment, education or training. Family prosperity has an impact on the wellbeing of children and young people. Stronger Communities: voluntary activity can be the first step towards a paid job.

Hoddesdon Town Centre re-opened to traffic in late 2009 to encourage visitors and shoppers


Current projects:

Hertsavers Credit union

Some people, especially the worst-off in the community, find it difficult to obtain mainstream financial products. Some find it difficult to save, have no insurance cover, and pay high interest rates when borrowing through high cost lenders such as loan sharks, home credit companies, money shops and pawn brokers. Local organisations have developed a Credit Union that gives residents and workers in the Borough of Broxbourne access to a range of ethical and affordable financial services, no matter what their financial circumstances.

town centresHoddesdon High Street was officially opened to through traffic on Wednesday 2 December by the Leader of the Council, Councillor Ken Ayling and the Mayor of Broxbourne, Councillor Mrs Lyn White. The Council hopes this will support the towns’ traders. 23 new parking spaces have been provided along the High Street. The Council has also provided two new disabled spaces, two new loading bays and has extended the existing taxi rank in Amwell Street. Opening up the High Street is phase one of the Council’s wider strategy to improve Hoddesdon town centre which was subject to consultation during September and October 2009. Strategies are also under development for improvements in Waltham Cross and Cheshunt town centres.

redevelopment of Hertford regional College

Work began in April 2007 to redevelop Hertford Regional College’s Turnford campus. All the new buildings are now in use and the redevelopment will be complete by April 2010 when all the car parking and new entrance have been constructed.

The learning environment has been completely transformed and provides vocational training facilities for young people and adults which are among the best in the country. The new facilities include motor vehicle and engineering workshops with the latest high tech equipment including a one man MOT testing bay, construction and electrical installation workshops, a fitness gym and testing suite, sports hall, performance theatre, TV studio, music recording studio, restaurant and catering kitchens, simulated air cabin, science labs, IT rooms and a management suite. The move into the new building has also seen a major step forward in the use of Information Technology to support students in developing their skills. Through a partnership with IBM, the College has created an IT network which is the fastest in any college in Europe. There are electronic whiteboards in all classrooms, laptops for use in all areas and plasma screens for general communication.

The College is the lead agency for the establishment of High Trees Children’s Centre which, together with partner organisations, will provide a range of services for children from birth to five years and their families, including training for parents. The new Children’s Centre building which will include a 72 place nursery will be completed in summer 2010.

Learning facilities for the 21st Century inside the new Hertford Regional College building

The opening up of Hoddesdon High Street to through traffic.


Theme 5: Places to liveBroxbourne is a pleasant place to live; this is reflected in the high cost of housing. The level of home ownership (79.8 per cent) is the highest in Hertfordshire. There is a low level of rented accommodation, a limited stock of social housing (the lowest in Hertfordshire), and a shortage of affordable housing. The development of Greater Brookfield will include up to 500 new homes to help create a lively and pleasant place to live, work and shop.

Residents’ views:

Residents’ survey: development pressures and overbuilding were considered to be the fourth most important issue facing the area. Housing was rated one of the least important areas of work, this may reflect the finding that when surveyed in 2007 (housing needs assessment) the majority of people were satisfied with their accommodation. Place survey: affordable decent housing was considered to be a key strength, important but not in need of improvement.

A housing strategy for 2009-2021 has been developed by a sub group of the LSP which was approved by LSP and Council in March 2009. The priorities of that strategy are:

• Encourage the formation of sustainable communities

• Identify sufficient sites to meet targets for new housing

• Increase the supply of good quality affordable housing

• Prevent homelessness by providing appropriate advice and accommodation for those at risk.

• Maintain and improve the quality and sustainability of the existing housing stock across all tenures

• Improve access to and choice in housing• Provide suitable accommodation and support for

vulnerable people

Why these are priorities:

encourage the formation of sustainable communitiesCommunities which have adequate infrastructure (shops, services etc.) and a mix of tenures, size and design are more likely to be free from problems. Maximising opportunities for training and employment for local people, and providing youth diversionary activities and addressing antisocial behaviour will improve the strength of existing communities.

Identify sufficient sites to meet targets for new housingThe East of England plan sets a minimum target of 5,600 dwellings to be provided in Broxbourne between 2001-2021. Allowing for the 2,492 homes already completed this equates to 239 homes/ year. The Local Development Framework (see page 8) is the vehicle for planning where these homes will be built. Identified infill and other brownfield sites are insufficient to enable this level of provision so release of land from green belt will need to be explored. The population of the Borough is growing due to increased longevity. It has been agreed that the LDF Core Strategy should progress on the basis that urban sites and up to 500 dwellings at Greater Brookfield will provide the majority of the Borough’s housing needs in the short-term and will be supported by Green Belt releases in the medium-term and long-term. Areas of search have been identified at west of Hoddesdon, Bury Green area, southern A10 corridor and Goff’s Oak area.

improve the supply of good quality affordable housingThe 2007 Housing Needs Assessment calculated between the need for affordable housing and the predicted supply, there was an annual shortfall of 680 affordable homes/ year. Not only is there considerable need for social rented homes, but also for homes in the intermediate affordable sector, such as shared ownership and intermediate rent. Households on moderate incomes of £20,000 – £30,000 cannot easily afford to buy or rent in the private sector. Broxbourne has the lowest amount of social housing out of the 10 Hertfordshire districts.

Prevent homelessness by providing appropriate advice and accommodationfor those at riskHistorically Broxbourne has had high levels of homelessness due in part to the relatively high house prices and low average incomes in the Borough. An increased emphasis on homelessness prevention by Broxbourne Council and preventative work done by the Citizens Advice Bureau has resulted in a significant reduction in the number of households accepted as homeless in the last two years.

Source: Broxbourne BC P1E homelessness returns to Communities and Local Government 2008

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maintain and improve the quality of the housing stock across all tenures

There is a Government target that 70 per cent of vulnerable households should be living in decent homes by 2010. A private sector stock condition survey being carried out in 2009-10 will inform target setting and activity to ensure decent homes in this sector. Regulation of the private rented sector, especially houses in multiple occupation is important to ensure decent living standards. Local Registered Social Landlords are on course to achieve zero non-decent homes by 2011.

improve access to and choice in housing

Ensuring provision of a range of types of tenure, and size of homes will maximise choice for residents and reduce overcrowding. Maximising use of private sector stock will also reduce the number of eyesore properties. There is a limited private sector rental market in the Borough, the sector is smaller (6.4 per cent) than the national average of 10 per cent.The East of England draft report on the needs of gypsy and traveller communities estimates a need for a minimum of 18 additional pitches in Broxbourne during 2008-11 and a further 16 pitches from 2011 – 2021.

Provide suitable accommodation and support for vulnerable people

Hertfordshire County Council’s Supporting People Strategy sets out the plans for delivering the programme of housing related support for vulnerable people in Hertfordshire, including Broxbourne.


Broxbourne Borough Council (2009) Housing Strategy 2009-2021Hertfordshire County Council (2009) Supporting People Strategy 2009-12Broxbourne Borough Council (2009) Local Development Framework Core Strategy


Sustainability of lifestyles: reducing the energy use of homes Community cohesion – addressing anti-social behaviour and providing community development support town centre vitality: using redundant spaces to provide homes


Health and Wellbeing: poor quality housing may affect healthChildren and young people: poor housing conditions can affect children’s health and achievementsthe environment: insulating housing reduces carbon outputStronger communities: the range and mix of housing types and tenures affects community spirit and pride in the local area

Current projects:

use of planning lawsSince 8 December 2005 the Council negotiates for the provision of affordable housing at a rate of 40 per cent for all residential and mixed use developments in the Borough that are capable of accommodating 15 or more dwellings or with an area of 0.5ha or more. This is higher than any other district in Hertfordshire. In addition many developers are required to make a financial contribution to the provision of affordable housing as part of their permission to build.

Choice-Based lettings

Broxbourne Council introduced Choice-Based Lettings in 2008. Under this scheme, the Council advertises properties which are available and people on the Housing Register put in bids for the property of their choice. The bidder with the highest number of points is then offered the property. This system gives people greater choice in where they live, while still giving priority to people with the greatest housing need. It also helps to build stronger communities by making it easier for people to find a home where they want to live.

New affordable homes under construction in the Borough


Theme 6: Transport and AccessTransport links along the A10 corridor are good, and the Borough is well provided with railway links and rail stations. Bus services are good along the main transport corridors and in town centres.

Development in the Borough will continue to place pressure on the road network, particularly the A10 which accommodates both local and strategic traffic. Work will continue to identify potential transport solutions to ensure road traffic flows smoothly and more people have access to decent public transport, walking and cycling opportunities. The development of Greater Brookfield will include a new link road to relieve congestion on the A10 and far greater emphasis on public transport, walking and cycling from nearby towns.

Residents’ views:

Residents’ survey: transport and access was rated one of the least important areas of work. Place Survey: public transport was considered a priority for improvement. Road and pavement repairs and traffic congestion were less important, but in need of improvement.

Priorities for action: • Use Urban Transport Studies to reduce congestion

and improve facilities • Improve access to and user experience of railway

stations• Improve co-ordination between different modes of

transport• Improve east-west transport routes• Improve quality of service and facilities for all forms

of transport • Reduce car usage and hence congestion• Increase walking and cycling for short journeys


use urban transport Studies to reduce congestion and improve facilities

Hertfordshire Highways are leading a process of developing Urban Transport plans for the whole of the Borough. These plans encompass all forms of transport, including bus and rail, walking and cycling as well as the car. A plan is being prepared for Cheshunt and Waltham Cross during 2009-10; this will be implemented from 2010 onwards. A further plan will be prepared during 2010-11 for the northern part of the Borough, covering Broxbourne, Wormley and Turnford and Hoddesdon. This plan will be implemented from 2011 onwards.

improve access to and user experience of railway stations

There is a shortage of car-parking spaces at some railway stations, especially Waltham Cross, Rye Park and Cheshunt. This causes commuters to park in nearby residential streets, which is a problem for residents. Many railway stations in the Borough have limited access for the disabled and parents with pushchairs. There are few cycle routes which access rail stations, and some stations do not have sufficient space for buses. Many of the stations provide a poor environment for users.

Rye House railway station, which has very poor access for pedestrians and vehicles

improve co-ordination between different modes of transport

Facilities for buses at some railway stations are poor or non existent. Rye House railway station has no parking facilities. Signage for pedestrians and cyclists directing them to rail and bus links is poor.

improve east-west transport routes

Public transport routes from north to south are good, but there are few services which run from east to west.

improve quality of service and facilities for all forms of transport

Provision of covered seating for passengers to wait at bus stops and railway stations improves the passenger experience and increases usage. There is potential to increase the frequency of train services. Taxi ranks are to be improved as part of a range of plans to improve town centres.

reduce car usage and hence congestion

Encouraging people to use other forms of transport to the car can contribute to improving levels of fitness and reduces the use of energy resources, as well as reducing congestion on roads. The ‘school run’ contributes significantly to congestion in the morning and early afternoon, and reduced children’s opportunities for exercise. Parking problems often occur around school entrances.


increase walking and cycling for short journeys

Many journeys currently undertaken by car are very short and could be achieved by cycling or walking, which would be beneficial for both the environment and the physical fitness of the traveller. Providing information about suitable routes, parking facilities for cycles and signposting for cyclist and pedestrians could help people to feel more confident about using these modes of transport.


Hertfordshire Highways (2009) Cheshunt and Waltham Cross Urban Transport Plan (final stakeholder report)Broxbourne Borough Council (2009) Local Development Framework Core Strategy

Public transport routes in the Borough of Broxbourne

links to cross cutting themes:

Sustainability of lifestyles – reducing car usageequalities – improving access to public transport for the disabled.olympics - Improvements are planned to facilitate access to the Olympic site


Health and Wellbeing: cycling and walking have a positive effect on healthCommunity Safety: fear of crime at public transport nodes can discourage usagethe environment: reducing car usage helps to reduce the carbon footprint of the Borough.

Current Projects:

a10 bridge

A bridge to provide cycle and pedestrian access across the A10 is to be built in early 2010. Funding is being provided by the Sustrans’ ‘Connect2’ Big Lottery bid which won a televised vote in December 2007. The scheme is likely to cost in the region of £1.5m, funded by the £500,000 grant from the lottery and money from Broxbourne Council.

travelSmart

Broxbourne Borough has been chosen to participate in Sustrans’ TravelSmart programme which is designed to reverse the trend towards increased car use and to tackle its impacts on climate, public health and quality of life. Hertfordshire County Council successfully bid for government funding for this project. TravelSmart works with households offering tailor-made information and support, enabling people to walk, cycle and use public transport more often. TravelSmart programmes in other parts of the country have achieved reductions in car trips averaging more than 10 per cent together with significant increases in levels of walking, cycling and public transport use.

0-7 Waltham Cross

A project to map children’s space and journeys between children services, home and play and community facilities in the Hurst Drive area of Waltham Cross. The project aims to increase physical activity for children and reduce car usage to take children to school. Children and parents will be involved in designing improvements to the area to enhance the local travel environment.

access to railway stations

Waltham Cross: Broxbourne Council has provided a new car-park at Waltham Cross Railway Station. The new facility serves users of the station, users of the adjoining playing fields and staff and visitors to local commercial premises. The Council is working with Herts County Council and Network Rail and National Express, who own and run the station to fund and implement a station improvement plan, which will include improving access for the disabled and re-building the station entrance.

theobalds grove: a programme of station improvements during 2010-11 is to be funded from planning gain money from the Park Plaza site and contributions from National Express and Network Rail.


Theme 7: The Environment The quality of the environment affects the quality of life of residents, and can have an impact on health and well being. Broxbourne Borough is surrounded by high quality green areas, including the Lee Valley Regional Park to the East and Broxbourne woods to the west.

Residents’ Views:

Residents’ survey: reducing our impact on the environment was considered the least important area of work, and reducing contribution to climate change was rated the least important issue facing people in this Borough. Sustaining the Borough’s character, which included reference to protecting green spaces, was considered the most important area of work. Place Survey: clean streets were a priority for improvement. Access to nature and public open spaces were key strengths.

Priorities for action: • Improve the street scene• Increase recycling and home composting and

reduce residual waste • Raise public awareness of the impact of climate

change• Reduce the Borough’s carbon footprint• Protect open spaces and improve accessibility• Improve air and water quality• Protect and improve the diversity of flora and fauna


improve the street scene

In general the Borough is clean and tidy. Continued vigilance is necessary to maintain these standards. Fly-tipping, abandoning vehicles and fly-posting are crimes, which can be reduced by increased enforcement and reporting.

increase recycling and home composting and reduce residual waste

Reducing waste, re-using and recycling goods reduce carbon output by reducing the requirement for fuel and materials to manufacture new products. Home composting also reduces the fuel required to transport such waste. Broxbourne has the fourth lowest rate of recycling of all authorities in Hertfordshire. There is a countywide target to increase recycling to 45 per cent by 2010 and 50 per cent by 2012.

raise public awareness of the impact of climate change

Scientists now agree that climate change is a serious threat, not just to the environment but to our society and economy. It is almost certain that it is a result of human activities contributing to, and accelerating the natural climate change process. Given the low priority placed on this issue by residents, the immediate aim therefore is to raise public awareness of the potential threat of climate change, and to gain public support for local action.

Reduce the Borough’s carbon footprint

Public and voluntary sector agencies can act to reduce their own carbon output, and by doing so show leadership to the community. The business sector can also have a major impact, but needs encouragement, advice and information.

The Council has recently prepared a Corporate Climate Change Strategy which sets out actions to be taken for the future. As part of this, efforts to raise public awareness will be complemented by on-going actions to address climate change.

Protect open spaces and improve accessibility

Broxbourne has many beautiful areas of open space close by including the Lee Valley Regional Park and Broxbourne Woods. Access to these areas is not always easy, and many residents are not aware of the facilities available on their doorsteps. Green spaces are important to provide a diverse range of recreational opportunities.

The River Lee, which provides a range of recreational opportunities


improve air and water quality

There are pockets of poor air quality in parts of the Borough, especially near to the M25. Poor air quality can affect people’s health. The River Lee has poor water quality, and is affected by run-off from land in Broxbourne Borough.

Protect and improve the diversity of flora and fauna

The Upper Lee Valley and Broxbourne woods are biodiversity action areas of regional importance. Biological diversity (biodiversity) is the variety of life. It is important because the intricate network of ecosystems, habitats and species comprising plant and animal life provide the support systems that sustain human existence. This value extends from the benefits to be gained from contact with nature, to the economic potential of wild species for new sources of food or medicines.


Hertfordshire County Council: A 50-year vision for the wildlife and natural habitats of Hertfordshire – Biodiversity action plan for Hertfordshire, updated 2008

Herts County Council (2008) Carbon Management Strategy and action plan 2008

Hertfordshire WasteAware Partnership (2007) Waste Management strategy


Sustainability: reducing the Borough’s carbon footprint, protection of the environment and biodiversityQuality of life: will be improved by a cleaner local environment


transport and access: reducing car usage helps to reduce the carbon footprint of the Borough.Health and wellbeing: air and water quality may affect healthHousing: good insulation reduces carbon output

Current projects:

Biodiversity in parks

The Countryside Management Service and Broxbourne

Council have worked together to enhance local parks and the wildlife within them. Numerous enhancements to Cheshunt Park and Wormley Open Space focussed on biodiversity, landscape and public access. At Cheshunt Park, £150,000 of external funding was obtained for a large capital works programme including: conversion of World War II pillboxes to bat hibernacula, restoration of a large Great Crested Newt breeding pond, enhanced meadow management and the reintroduction of extensive grazing by rare breed cattle.

Small river lee

Herts and Middlesex Wildlife Trust is a partner in a project to conserve and make more accessible a section of the Small River at Holdbrook, Waltham Cross. Initiated by Charles Walker, MP for Broxbourne and facilitated by Groundwork, the project hopes to enhance riverine habitats, increase numbers of water voles and provide new opportunities for local people to get close to their local nature.

recycling

A pilot scheme to collect food waste and cardboard from the kerbside was introduced in March 2010. It is anticipated that the volume of recyclable waste will be increased significantly by this measure.

Allotments at Holdbrook, which are a valuable open space, as well as promoting healthy eating and physical activity.


Theme 8: Stronger communitiesCohesion describes the ability of communities to live and grow in harmony together. It lies at the heart of safe, strong and prosperous place to live. The Local Government Association has defined a cohesive community as one where:

• there is a common vision and a sense of belonging to the local community;

• the diversity of people’s backgrounds and circumstances are appreciated;

• those from different backgrounds have equal opportunities; and

• strong and positive relationships have been developed between people from different backgrounds in the workplace, in schools and in neighbourhoods.

Residents’ views

Residents’ survey: stronger communities as an area of work was of medium importance. Race relations were the second least important issue facing people in the Borough today.

Place Survey: community activities were a low priority strength. Responses to cohesion-related questions shown in graphical form demonstrate that Broxbourne Borough residents are less likely than residents of other parts of Hertfordshire to feel that people treat each other with respect, and less likely to feel that people from different backgrounds get on well together.

Priorities for action: • Increase volunteering and civic participation• Develop initiatives to foster togetherness, and an

increased feeling of belonging• Provide accessible information about existing

community halls and meeting spaces• Utilise town centres as a focus of local life• Encourage intergenerational activity to support

mutual learning and understanding between generations


increase volunteering and civic participation

People’s sense of being part of a community is enhanced when they feel they have adequate opportunities to influence the course of events around them. Citizen engagement is at the heart of healthy and vibrant communities and local people should be encouraged to understand and take part in local democratic processes and decision making. Results from the national Place Survey conducted in 2008 show that Broxbourne had the second lowest numbers of respondents in Hertfordshire that said they had given unpaid help at least once a month in the past year. When people take part in voluntary activity they benefit both wider society by the activities they perform, and themselves by increasing their own sense of worth, and by learning new skills. Volunteer numbers have increased significantly due to recession, maintaining this pool of talent and joining volunteers up with suitable opportunities will continue to be a challenge. The increase in Broxbourne and East Herts area has been the highest in the County at 128 per cent from 2008 to 2009.

Develop initiatives to foster togetherness, and an increased feeling of belonging

In a strong, cohesive society people interact with each other on a regular basis, people know their neighbours and others who live in their communities. There is a sense of belonging, and people feel they have adequate opportunities to influence the course of events around them. People are willing to take part in community events, and to take responsibility for their own immediate areas. When asked in the residents survey, people responded that the development of residents’ associations and neighbourhood watch groups would help people to get on well together.

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Theme 8: Stronger communities Cohesion describes the ability of communities to live and grow in harmony together. It lies at the heart of safe, strong and prosperous place to live. The Local Government Association has defined a cohesive community as one where:

• there is a common vision and a sense of belonging to the local community; • the diversity of people's backgrounds and circumstances are appreciated; • those from different backgrounds have equal opportunities; and • strong and positive relationships have been developed between people from different backgrounds in the workplace, in schools and in neighbourhoods.

Residents’ views Residents' Survey: Stronger communities as an area of work was of medium importance. Race relations were the second least important issue facing people in the Borough today. Place survey: Community activities were a low priority strength. Responses to cohesion related questions are shown below in graphical form demonstrate that Broxbourne Borough residents are less likely than residents of other parts of Hertfordshire to feel that people treat each other with respect, and less likely to feel that people from different backgrounds get on well together.

R:\community plan\Community Plan 2009\Draft SCS\SCS 2010-2021 draft 1.1.doc

NI 23: % who think there is a problem with people not treating each other with respect and consideration in their local area

(Place Survey 2008)

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15

2025

30

3540

45

Hertfordshire England

What do you think would help people in your area to get on well together?

Neighbourhood watch scheme

21%

Family events in parks22%

a residents' association

26%

town centre entertainments

and events20%

More information about voluntary

activities11%


Provide accessible information about community halls and meeting spaces

The availability and awareness of public halls and meeting rooms is important to ensure that voluntary groups and social groups have places to meet and to hold social events.

utilise town centres as a focus of local life

Events and entertainments in town centres can act to bring people together and increase a sense of community and belonging. Residents (see previous chart) indicated that family events in parks and town centre entertainments and events would help people to get on together.

encourage intergenerational activity to support mutual learning and understanding between generations

Lack of interaction between younger people and older people can lead to mutual suspicion and misunderstanding.

Supporting documents and plans

Hertfordshire Forward (2009) Community Cohesion Strategy for Hertfordshire (Draft)

Broxbourne and East Herts CVS (2007) The Broxbourne Compact : an agreement between local statutory agencies, the voluntary and community sector and other local public bodies to improve their relationship for mutual advantage.


Community cohesion: major issue for this theme town centre vitality: use of town centres to bring people togetherQuality of life: cohesion has a major impact on quality of life.


Community Safety: people are less likely to fear crime if they feel their local community is cohesive. Housing: the range and mix of housing types and tenures affects community spirit and pride in the local area.

Jobs, Prosperity and Skills: voluntary activity can be the first step towards a paid job

Current projects

Celebration of Communities

Two multi-cultural festivals were held; in September 2008 and July 2009 in Cedars Park. The events set out to celebrate cultural diversity in Broxbourne and bring together a broad spectrum of voluntary and statutory sector groups and providers. Over 100 volunteers were involved and over 2,500 people attended the first event, a number exceeded in 2009. Information, food and cultural stands were provided, plus a rolling stage performance embracing music, dance and fashion from around the world

A Chinese dragon dance at the celebration of communities event in 2009

Voter registration drive

Broxbourne Council has exceeded the standards set by the electoral commission for voter registration, and carries out a regular programme of civic awareness education with local schools.

Volunteering

Volunteer Centre Broxbourne and East Herts provides a number of services aimed at raising the skills and educational attainment of residents, including employability training, coaching and mentoring and advice about volunteering/work experience. The volunteer centre works with JobCentre Plus to engage with those people who are out of work. Due to the recession the number of volunteers has increase dramatically, as residents wish to develop skills, and have more time available.


Theme 9: Older PeopleAll of the themes in this strategy affect older people as they do all age groups. However there are some issues which are particularly relevant for older people, such as support to enable independent living, access for the disabled and social activities for those who may be isolated. The most significant change in the Borough’s population in the future is likely to be a significant increase in those aged over 80. Estimates (see chart below) indicate a 16 per cent increase between 2009 and 2014.

Residents’ viewsONS Annual Population survey and projections 2008

Residents’ survey: Older people as an area of work was of medium importance. Place survey: Lower levels of older people feel that they receive the support they need to live independently at home compared to the County average: Broxbourne – 25 per cent, Hertfordshire – 27 per cent.

Priorities for action:• Increase support and information available to older

people to enable them to live independently at home• Provide access to appropriate housing• Increase take up of benefits• Increase information for older people about activities• Develop social linkages for older people


increase support and information available to older people to enable them to live independently at home

Whilst many older people will live independent lives, others will require some form of support. That support

needs to be as flexible as possible to meet individual need. A coherent package of joined up services which avoid duplication from the user perspective should be developed.

Provide access to appropriate housing

People’s need for housing may change as they get older. Supported housing may be needed, or a smaller property or one on a single floor. Older residents need to know what is available, and to have access to a range of suitable housing options.

Increase take up of benefits

Many older people are not aware of all the benefits they may be entitled to and do not claim them. Their income levels and quality of life are adversely affected as a result.

increase awareness of older people about activities

Respondents to the residents survey indicated that a lack of information about what is available is the major barrier to taking part for older people, closely followed by the cost of activities and having no-one to go with. A majority of 65.5 per cent of people believed that there are not enough activities available for older people in the Borough.

Develop social linkages for older people

As demonstrated by responses to the residents’ survey shown in the chart below, having no-one to go with is a major barrier for older people to taking part.

B roxbourne Population by Age Groups

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

0 to 9 10 to 19 20 to 29 30 to 39 40 to 49 50 to 59 60 to 69 70 to 79 80 plus

Ag e G ro u p s

Number of Residents

2001 CeNSUS

2009 ONS

2014 ONS

What are the barriers to taking part for older people?

Lack of transport18%

Having no-one to go with

21%

Cost of activities22%

Poor health16%

Lack of information about what is available

23%



Community cohesion: developing social linkages for older peopleuse of technology: to provide support and on call assistance to people in their own homes.


Health and Wellbeing: older people are more likely to have health problemsHousing: access to suitable housingCommunity Cohesion: lack of interaction between younger people and older people leads to mutual suspicion and misunderstandingCommunity Safety: older people are particularly vulnerable to certain types of crime


Hertfordshire Forward (2009) Health and Wellbeing Action Plan 2009-2011Hertfordshire Joint Strategic Needs Assessment (2008)

Current projects:

Hertfordshire Community agents

Community Agents are part of a scheme to be funded by Hertfordshire County Council from April 2010. Their targets are anyone aged over 50 who could benefit from information, advice or opportunities to improve their quality of life. This can include mainstream services from leisure to libraries, home safety checks from the police and fire service, starting a hobby, volunteering or help getting back to work. Once the agents have met people in their homes, they can make referrals to a wide variety of opportunities and services which will keep older people healthy and active, give them greater independence and more involvement in local communities. Key to the success of the mission is the First Contact Checklist which allows older people, staff and volunteers to access information easily in one place on a range of services and opportunities.

evergreen events

The Council holds various events aimed at over 50s throughout the year, which are publicised in the booklet ‘Evergreen events for over 50s’, printed twice a year and available from Council facilities. Events include an annual Information Fair where older people can meet representatives of local organisations and collect information on services, sports and exercise taster

sessions and arts events. New projects in the last year have included Wii Are Active exercise sessions using a Nintendo Wii console, an intergenerational photo exhibition where older people had their photo taken and were interviewed by sixth form students, and a craft competition judged by the Borough’s Mayor. The Council works in partnership with other local organisations including Broxbourne Housing Association to fund the events and the Evergreen booklet and also advertises events and activities for over 50s held by voluntary and community agencies.

Older people using Wii equipment to keep fit.

take up together

The ‘Take Up Together’ project is run in partnership between Broxbourne Council, Hertfordshire County Council’s Money Advice Unit and the Citizens Advice Bureau. The aim of the project is to support the Borough’s older residents in accessing full entitlements to state benefits, for example Attendance Allowance, Carers’ Allowance and Pension Credit. Through the project, residents over 60 years of age can be helped to complete claim forms through to the final payment, to ensure people have their correct entitlement.

Resident receiving advice on benefits


GlossaryanPr Automatic Number Plate Recognition

Caa Comprehensive Area Assessment

CCTV Closed Circuit Television

CDrP Crime and Disorder Reduction Partnership

CVS Council for Voluntary Service

DVD Digital Versatile Disk

eeDa East of England Development Agency

eSol English for Speakers of Other Languages

gCSe General Certificate of Secondary Education

imD Index of Multiple Deprivation

laa Local Area Agreement

lDF Local Development Framework

lSP Local Strategic Partnership

naCro National Association for the Care and Resettlement of Offenders

neet Not in Education, Employment or Training

nHS National Health Service

nomiS A web-based database of labour market statistics

NVQ National Vocational Qualification

PCSo Police Community Support Officer

PCt Primary Care Trust

rSl Registered Social Landlord

SCS Sustainable Community Strategy

WRVS Women’s Royal Voluntary Service


E-contact details for LSP partnersorganisation e-contact details

Aldwyck Housing Association Email: [email protected]

Website: www.aldwyck.org.uk

Broxbourne and East Herts Council for Voluntary Service Email: [email protected]

Website: www.bvsda.org.uk

Broxbourne Ethnic Minority Association Email: [email protected]

Broxbourne Housing Association Email: [email protected]

Website: www.broxbourneha.org.uk

Citizens’ Advice Bureau Website: www.broxbournecab.org.uk

Chamber of Commerce Email: [email protected]

Website: www.hertschamber.com

Hertford Regional College Email: [email protected]

Website: www.hrc.ac.uk

Hertfordshire Constabulary Website: www.herts.police.uk

Hertfordshire County Council Email: [email protected]

Website: www.hertsdirect.org.uk

Hertfordshire Police Authority Email: [email protected]

Website: www.hertspa.org

Lee Valley Regional Park Authority Email: [email protected]

Website: www.leevalleypark.org.uk

Primary Care Trust Email: [email protected]

Website: www.enherts-pct.nhs.uk

Documents

BroxBourne SuStainaBle Community Strategy · first Comprehensive Area Assessment (CAA) conducted by the Audit Commission, which reported in December 2009 were also considered. The