Bryan Gray | PC Technician/Help Desk Specialist

641-831-4022 Grayb316@outlook.com

Help Desk Specialist May 2015-Current, Casey’s General

Stores

Answered customer calls from managersand cashiers at

stores and walked through fixes over the phone.

Worked primarily in DOS prompts

Retalix Hardware and Software

Lan Desk

Support Center ticketing system

Some SQL data base editing

Windows for handheld devices

Installed printers and some peripherals over the phone

Dealt with outside vendors such as Tolt and SageNet

Ordered parts for stores such as hand scanners, credit card

machines and printers

PC Technician September 2007-Janurary 2015, West Des

Moines Schools

Managed deployment of 200 plus netbooks and 345 laptops

Key member in deployment of 1475 desktops

Managed all iPads for the district

Installed printers and desktops

Imaged laptops and desktops

Involved in deployment of data projectors, document cameras

and classroom speaker systems

Hardware and software troubleshooting and Hardware

ordering and replacement

Updated entire district 4000 plus desktops and 2500 plus

laptops to Windows 7

Recabled server closets

Worked with outside vendors such as Embark IT and HP

Great client relations with all media specialist, support staff

and teachers

Production Welder November 1992-September 2004, Maytag

Corp.

Skill Set

Windows XP to Windows 10

MS office 2007 and 2010

Remote Desktop

UltraVNC

LanDesk

Norton Ghost

KBOX and Kbox ticketing, and inventory

Active Directory basics

Break/Fix Hardware and software

Great customer service skills

Some SQL editing

DOS

Help Desk and Desk side Support

iOS/Android

Windows Server basics

Malware and Virus Removal

Browser support Firefox and Internet Explorer

Chromebook basic setups

Reimaging

Building images in Windows XP

Anti-Virus software, Symantec, Sophos and Eset

Associates Degree 2007, Vatterott College 3.54GPA

Networking and Information Technologies