BSBREL401A Establish business networks COLLEGE FOR LAW AND JUSTICE ADMINISTRATION PTY LTD

BSBREL401A

Establish business networks

COLLEGE FOR LAWAND JUSTICE ADMINISTRATION PTY LTD

College for Law and Justice Administration v1/Aug 07 2

UNIT DESCRIPTIONS

BSBREL401A Establish networks

This unit covers the skills and knowledge required to develop and maintain effective workplace relationships and networks.


ASSESSMENT TASKS

Assessment Task 1: Personal Network Assessment Task 2: Networking Plan Assessment Task 3: Promotional Plan Assessment Task 4: Theory Quiz


LESSON OVERVIEW Topic One: Develop and maintain business

networks Networking types Networking strategies Networking opportunities

Topic Two: Develop and maintain business relationships Developing trust and confidence Negotiation skills

Topic Three: Promote the relationship Strategies for promotion Presentation skills for communicating goals and objectives


TOPIC ONE:CRIMINAL LAW AND

PROCEDURETOPIC ONE:DEVELOP AND MAINTAIN BUSINESS NETWORKS


TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS

What is networking?

Network: formal or informal web of relationships inside and outside your organisation.

Networking: a way of developing your skills and knowledge, expanding your sphere of influence and increasing your sources of information through the people you associate with.



Why network?

To increase offender arrests To find new police resources and

expertise To find new ideas To pursue a offenders interstate and overseas To learn and develop yourself To gain new perspectives on investigative techniques To find a new position or promotion To create new projects or initiatives

College for Law and Justice Administration V2/Aug 10 8


Networking types

The loner Believes the job is better done themselves

The socialiser Wide circle of friends, but knows little about each one

The user Focused on selling, taking, bargaining, and keeping score

The relationship builder or networker Thinks about what they can give rather than what they can get

ACTIVITY - Your networking type



Networking strategies

Distributing materials

Business cards are one of the most valuable tools you can use for networking.

They should be easy to read and include a minimum of name, address, and daytime phone numbers.

FACE BOOK, TWITTER AND YOU TUBE – all used by NSW Police


TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKS Networking strategies cont.

Information sharing Learn the art of asking well structured questions in return for quality

responses, and know how to answer questions in order to effectively give information away.

Maintain contact

Set aside at least 15 to 30 minutes a day to maintain your contacts. keep the method of communication personal (no group e-mails). Show a genuine interest in people.



Networking opportunities

Networking opportunities can arise literally anywhere. For business networking, common opportunities arise in:

Conferences Seminars Meetings Social events

Building networks Go for quality rather than quantity


TOPIC ONE: DEVELOP AND MAINTAIN BUSINESS NETWORKSCommunication of network information

Police managers use an extensive network of contacts throughout the organisation to disseminate information and knowledge more effectively.

An alternative approach: establish a formal feedback conference system where information on key aspects of an organisation’s business can be gathered and shared.

Maintenance of professional networks

Professional networks are beneficial for areas in an organisation that lack expertise, but are needed for decision making, problem solving, support, or just the acquisition of knowledge.



Characteristics of effective networks

Size More potential for support.

Strength Increase the likelihood that people will support each other.

Diversity Supply a wide range of information and ideas, and offers a larger

area of support. Quality

Make sure the people you network with are skilled, smart, and influential.


TOPIC TWO:DEVELOP AND MAINTAIN

BUSINESS RELATIONSHIPS

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TOPIC TWO: DEVELOP AND MAINTAIN BUSINESS RELATIONSHIPS Developing business relationships Gives you the opportunity for sharing of information and resources

Gaining trust and confidence Trust is an essential element in a quality relationship Five components to trust:

Integrity Competence Consistency Loyalty Openness


TOPIC TWO: DEVELOP AND MAINTAIN BUSINESS RELATIONSHIPS

Gaining trust and confidence cont.

Trust develops in three stages:

Deterrence-based trust – people do things because of fear of punishment.

Knowledge-based trust – people know each other well enough to predict each other’s behaviour.

Identification-based trust – people identify with each other and build trust on empathy and shared values.



Negotiation skills

The aim of negotiation is to reach a solution

that benefits both parties.

Negotiation types: Avoiding Accommodating Competing Collaborating

COMPETINGWin-Lose

AVOIDINGLose-Lose

COLLABORATINGWin-Win

ACCOMMODATINGLose-Win

Assertive

Co-operative

COMPROMISE



Negotiation skills cont.

Negotiation phases: Preparation Opening Discussion Closing

Assertiveness is an indispensable quality in negotiation.

ACTIVITY - What does assertiveness mean to a police officer?

Is it the same as using force?



Negotiation skills cont. Observe the other person’s non-verbal cues, but also observe

your own to ensure you are sending the right message.

Problem solving Can become a large part of the negotiation process. Problem solving techniques need to be used in order to achieve

the best outcomes, with the least amount conflict.

S.A.R.A – Scan, Analyse, Respond, Assessment


TOPIC THREE:PROMOTE THE RELATIONSHIP

More info


TOPIC THREE: PROMOTE THE ORGANISATIONStrategies for promotion

Evolution of promoting a product:

Advertising – website – media releases Services Interactivity – public relations - media Branding – uniforms etc Word-of-mouth Sponsorship

Attention Interest Desire Action


TOPIC THREE: PROMOTE THE RELATIONSHIP Presentation skills for communication goals

Speaking skills Keep your message brief but clear Bridging technique used to change the topic of a

conversation/interview Brief response to the question A bridging statement A new track


TOPIC THREE: PROMOTE THE ORGANISATION Feedback to improve relationship activities

Focus on: The accuracy and sufficiency of information Benefits to the organisation Impact of message Use of media Liaison with networks Appropriateness of audience Participation of minority groups

END OF LESSON


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BSBREL401A Establish business networks COLLEGE FOR LAW AND JUSTICE ADMINISTRATION PTY LTD