Upload
lynhi
View
384
Download
59
Embed Size (px)
Citation preview
Companion Volume Appendix
BSB Business Services Training Package Implementation Guide - Appendix
DisclaimerThis work has been produced with the assistance of funding provided by the Commonwealth Government through the Department of Education and Training. The views expressed in this work do not necessarily represent the views of the Department of Education and Training. In addition, the Department of Education and Training does not give warranty or accept any legal liability in relation to the content of this work.
For further information about this Companion Volume or any other work being undertaken by Innovation and Business Skills Australia (IBSA), please visit www.ibsa.org.au
Innovation & Business Skills Australia Level 11, 176 Wellington Parade East Melbourne VIC 3002 Australia p 03 9815 7000 e [email protected] f 03 9815 7001 w www.ibsa.org.au
© 2015 Commonwealth of Australia
3
© 2015 Commonwealth of Australia
ContentsVersion control and modification history 4
Appendix 1 List of qualifications, skill sets and units of competency 5
Qualifications in the BSB Business Services Training Package version 1.1 5
Skill sets in the BSB Business Services Training Package version 1.1 8
Units of competency in the BSB Business Services Training Package version 1.1 10
Appendix 2 Mapping information 34
Mapping information 34
Qualification mapping 35
Skill sets mapping 35
Unit mapping 36
4
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Version control and modification historyRelease number Release date CommentsVersion 1.1 April 2015 Industry Skills Council (ISC) upgrade to correct mapping and
typographical errors
Version 1 March 2015 Primary release of restructured BSB Business Services Training Package.
This release of the BSB Business Services Training Package contains 61 qualifications, 35 skill sets and 563 native units of competency (comprising 523 units updated to meet Standards for Training Packages and 40 new units) and 73 imported units
Leadership and Management qualifications added
Managing Diversity qualification added
Portfolio Management qualifications added
Conveyancing qualifications moved from FNS10 Financial Services Training Package to BSB Business Services Training Package.
5
Qualifications in the BSB Business Services Training Package version 1.1
Qualification code Qualification titleBSB10115 Certificate I in Business
BSB20115 Certificate II in Business
BSB20215 Certificate II in Customer Engagement
BSB30115 Certificate III in Business
BSB30215 Certificate III in Customer Engagement
BSB30315 Certificate III in Micro Business Operations
BSB30415 Certificate III in Business Administration
BSB30515 Certificate III in Business Administration (International Education)
BSB30615 Certificate III in International Trade
BSB30715 Certificate III in Work Health and Safety
BSB30815 Certificate III in Recordkeeping
BSB30915 Certificate III in Business Administration (Education)
BSB31015 Certificate III in Business Administration (Legal)
Appendix 1 List of qualifications, skill sets and units of competency
6
Qualification code Qualification titleBSB31115 Certificate III in Business Administration (Medical)
BSB40115 Certificate IV in Advertising
BSB40215 Certificate IV in Business
BSB40315 Certificate IV in Customer Engagement
BSB40415 Certificate IV in Small Business Management
BSB40515 Certificate IV in Business Administration
BSB40615 Certificate IV in Business Sales
BSB40715 Certificate IV in Franchising
BSB40915 Certificate IV in Governance
BSB41015 Certificate IV in Human Resources
BSB41115 Certificate IV in International Trade
BSB41315 Certificate IV in Marketing
BSB41415 Certificate IV in Work Health and Safety
BSB41515 Certificate IV in Project Management Practice
BSB41615 Certificate IV in Purchasing
BSB41715 Certificate IV in Recordkeeping
BSB41915 Certificate IV in Business (Governance)
BSB42015 Certificate IV in Leadership and Management
BSB42215 Certificate IV in Legal Services
BSB50115 Diploma of Advertising
BSB50215 Diploma of Business
BSB50315 Diploma of Customer Engagement
BSB50415 Diploma of Business Administration
BSB50515 Diploma of Franchising
BSB50615 Diploma of Human Resources Management
BSB50715 Diploma of Business (Governance)
BSB50815 Diploma of International Business
BSB51215 Diploma of Marketing
BSB51315 Diploma of Work Health and Safety
BSB51415 Diploma of Project Management
BSB51515 Diploma of Purchasing
BSB51615 Diploma of Quality Auditing
7
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Qualification code Qualification titleBSB51715 Diploma of Recordkeeping
BSB51915 Diploma of Leadership and Management
BSB52015 Diploma of Conveyancing
BSB52215 Diploma of Legal Services
BSB60115 Advanced Diploma of Advertising
BSB60215 Advanced Diploma of Business
BSB60515 Advanced Diploma of Marketing
BSB60615 Advanced Diploma of Work Health and Safety
BSB60815 Advanced Diploma of Recordkeeping
BSB60915 Advanced Diploma of Management (Human Resources)
BSB61015 Advanced Diploma of Leadership and Management
BSB61115 Advanced Diploma of Conveyancing
BSB61215 Advanced Diploma of Program Management
BSB80215 Graduate Diploma in Strategic Leadership
BSB80315 Graduate Certificate in Leadership Diversity
BSB80415 Graduate Diploma of Portfolio Management
8
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Skill sets in the BSB Business Services Training Package version 1.1
Skill set code Skill set titleBSBSS00033 Aspiring Supervisor Skill Set
BSBSS00034 Basic Customer Engagement Skill Set
BSBSS00035 Copyright Skill Set
BSBSS00036 Design Fundamentals Skill Set
BSBSS00037 Design Protection Skill Set
BSBSS00038 Franchising Skill Set
BSBSS00039 Governance Induction Skill Set
BSBSS00040 Innovation Leadership Skill Set
BSBSS00041 Innovation Practice Skill Set
BSBSS00042 Intellectual Property Strategic Management Skill Set
BSBSS00043 Key Management Skill Set
BSBSS00044 Key Recordkeeping Skill Set
BSBSS00045 Legal Transcription Skill Set
BSBSS00046 Managing Innovation Skill Set
BSBSS00047 Medical Transcription Skill Set
BSBSS00048 Patent Skill Set
BSBSS00049 Small Business Contracting Skill Set
BSBSS00050 Small Business Financial Management Skill Set
BSBSS00051 Small Business Home-Based Business Skill Set
BSBSS00052 Small Business ATSI Corporate Governance Skill Set
BSBSS00053 Small Business Intellectual Property Skill Set
BSBSS00054 Small Business Marketing Skill Set
BSBSS00055 Small Business Operations Preparatory Skill Set
BSBSS00056 Small Business Preparatory Skill Set
BSBSS00057 Trade Mark Skill Set
BSBSS00058 Workforce Development Implementation Skill Set
BSBSS00059 Workforce Planning and Development Skill Set
BSBSS00060 Energy Efficiency in Business Skill Set
9
Skill set code Skill set titleBSBSS00061 Cloud Computing and Digital Skills for Business Skill Set
BSBSS00062 Workplace Supervisor Language, Literacy and Numeracy Skill Set
BSBSS00063 Team Leader Skill Set
BSBSS00064 Promoting Diversity Awareness in the Workplace Skill Set
BSBSS00065 Implementing Policy for Diversity Skill Set
BSBSS00066 Managing Cultural Diversity Skill Set
BSBSS00067 Planning Diversity Skill Set
BSBSS00068 Service Management Skill Set
10
Units of competency in the BSB Business Services Training Package version 1.1
Unit code Unit titleBSBADM101 Use business equipment and resources
BSBADM301 Produce texts from shorthand notes
BSBADM302 Produce texts from notes
BSBADM303 Produce texts from audio transcription
BSBADM307 Organise schedules
BSBADM311 Maintain business resources
BSBADM401 Produce complex texts from shorthand notes
BSBADM405 Organise meetings
BSBADM406 Organise business travel
BSBADM407 Administer projects
BSBADM409 Coordinate business resources
BSBADM411 Produce complex texts from audio transcription
BSBADM502 Manage meetings
BSBADM503 Plan and manage conferences
BSBADM504 Plan and implement administrative systems
BSBADM506 Manage business document design and development
BSBADV402 Conduct pre campaign testing
BSBADV403 Monitor advertising production
BSBADV404 Schedule advertisements
BSBADV405 Perform media calculations
BSBADV406 Buy and monitor media
BSBADV407 Apply media analysis and processing tools
BSBADV408 Review advertising media options
BSBADV503 Coordinate advertising research
BSBADV507 Develop a media plan
BSBADV509 Create mass print media advertisements
BSBADV510 Create mass electronic media advertisements
BSBADV602 Develop an advertising campaign
11
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBADV603 Manage advertising production
BSBADV604 Execute an advertising campaign
BSBADV605 Evaluate campaign effectiveness
BSBATSIC411 Communicate with the community
BSBATSIC412 Maintain and protect cultural values in the organisation
BSBATSIC511 Plan and conduct a community meeting
BSBATSIL408 Manage a board meeting
BSBATSIL411 Undertake the roles and responsibilities of a board member
BSBATSIL412 Participate effectively as a board member
BSBATSIL413 Review and apply the constitution
BSBATSIL503 Manage conflict
BSBATSIL510 Appoint and work with a manager
BSBATSIL511 Lead the organisation’s strategic planning cycle
BSBATSIL512 Be a leader in the community
BSBATSIM412 Implement a businesslike approach
BSBATSIM414 Oversee the organisation’s annual budget
BSBATSIM416 Oversee organisational planning
BSBATSIM417 Implement organisational plans
BSBATSIM418 Oversee financial management
BSBATSIM419 Contribute to the development and implementation of organisational policies
BSBATSIM420 Oversee asset management
BSBATSIM421 Support a positive and culturally appropriate workplace culture
BSBATSIM505 Control organisational finances
BSBATSIM506 Develop employment policies
BSBATSIM511 Develop enterprise opportunities
BSBATSIM514 Recruit and induct staff
BSBATSIW416 Obtain and manage consultancy services
BSBATSIW417 Select and use technology
BSBATSIW514 Represent your organisation
BSBATSIW515 Secure funding
BSBAUD402 Participate in a quality audit
BSBAUD501 Initiate a quality audit
12
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBAUD503 Lead a quality audit
BSBAUD504 Report on a quality audit
BSBCMM101 Apply basic communication skills
BSBCMM201 Communicate in the workplace
BSBCMM301 Process customer complaints
BSBCMM401 Make a presentation
BSBCMM402 Implement effective communication strategies
BSBCMM501 Develop and nurture relationships
BSBCNV501 Take instructions in relation to a transaction
BSBCNV502 Read and interpret a legal document and provide advice
BSBCNV503 Analyse and interpret legal requirements for a transaction
BSBCNV504 Prepare legal documents
BSBCNV505 Finalise the conveyancing transaction
BSBCNV506 Establish and manage a trust account
BSBCNV601 Identify and conduct searches
BSBCOM401 Organise and monitor the operation of compliance management system
BSBCOM402 Implement processes for the management of a breach in compliance requirements
BSBCOM403 Provide education and training on compliance requirements and systems
BSBCOM404 Promote and liaise on compliance requirements, systems and related issues
BSBCOM405 Promote compliance with legislation
BSBCOM406 Conduct work within a compliance framework
BSBCOM501 Identify and interpret compliance requirements
BSBCOM502 Evaluate and review compliance
BSBCOM503 Develop processes for the management of breaches in compliance requirements
BSBCOM601 Research compliance requirements and issues
BSBCOM602 Develop and create compliance requirements
BSBCOM603 Plan and establish compliance management systems
BSBCON401 Work effectively in a business continuity context
BSBCON601 Develop and maintain business continuity plans
BSBCON801 Establish and review the business continuity management framework and strategies
BSBCRT101 Apply critical thinking techniques
BSBCRT301 Develop and extend critical and creative thinking skills
BSBCRT401 Articulate, present and debate ideas
13
Unit code Unit titleBSBCRT402 Collaborate in a creative process
BSBCRT403 Explore the history and social impact of creativity
BSBCRT501 Originate and develop concepts
BSBCRT601 Research and apply concepts and theories of creativity
BSBCUE203 Conduct customer engagement
BSBCUE204 Collect data
BSBCUE205 Prepare for work in a customer engagement environment
BSBCUE301 Use multiple information systems
BSBCUE302 Deploy customer service field staff
BSBCUE303 Conduct a telemarketing campaign
BSBCUE304 Provide sales solutions to customers
BSBCUE305 Process credit applications
BSBCUE306 Process complex accounts
BSBCUE307 Work effectively in customer engagement
BSBCUE308 Conduct outbound customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUE403 Schedule customer engagement activity
BSBCUE404 Collect, analyse and record information
BSBCUE405 Survey stakeholders to gather and record information
BSBCUE406 Run a multicentre
BSBCUE407 Administer customer engagement technology
BSBCUE501 Develop business continuity strategy
BSBCUE502 Establish a multicentre
BSBCUE503 Manage data interrogation
BSBCUE504 Integrate customer engagement within the organisation
BSBCUE601 Optimise customer engagement operations
BSBCUE602 Manage customer engagement information
BSBCUE603 Design and launch new customer engagement facilities
BSBCUE604 Develop and maintain a service level strategy
BSBCUE605 Develop and maintain a customer engagement marketing strategy
BSBCUE606 Forecast and plan using customer engagement traffic information analysis
BSBCUE607 Manage customer engagement centre staffing
BSBCUE608 Manage customer engagement operational costs
14
Unit code Unit titleBSBCUS201 Deliver a service to customers
BSBCUS301 Deliver and monitor a service to customers
BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS402 Address customer needs
BSBCUS403 Implement customer service standards
BSBCUS501 Manage quality customer service
BSBDES201 Follow a design process
BSBDES202 Evaluate the nature of design in a specific industry context
BSBDES301 Explore the use of colour
BSBDES302 Explore and apply the creative design process to 2D forms
BSBDES303 Explore and apply the creative design process to 3D forms
BSBDES304 Source and apply design industry knowledge
BSBDES305 Source and apply information on the history and theory of design
BSBDES401 Generate design solutions
BSBDES402 Interpret and respond to a design brief
BSBDES403 Develop and extend design skills and practice
BSBDES501 Implement design solutions
BSBDES502 Establish, negotiate and refine a design brief
BSBDES601 Manage design realisation
BSBDES602 Research global design trends
BSBDES801 Research and apply design theory
BSBDIV301 Work effectively with diversity
BSBDIV501 Manage diversity in the workplace
BSBDIV601 Develop and implement diversity policy
BSBDIV801 Conduct strategic diversity workforce planning
BSBDIV802 Conduct strategic planning for diversity learning practices
BSBDIV803 Develop cross cultural communication and negotiation strategies
BSBEBU401 Review and maintain a website
BSBEBU501 Investigate and design e-business solutions
BSBEBU502 Implement e-business solutions
BSBEDU301 Assist with monitoring compliance in international education services
BSBEDU302 Assist in resolution of issues and incidents in an international education environment
15
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBEDU303 Assist with the provision of international education information
BSBEDU304 Assist with the provision of pastoral care services to international students
BSBEDU305 Assist with international education events and programs
BSBEMS401 Develop and implement business development strategies to expand client base
BSBEMS402 Develop and implement strategies to source and assess candidates
BSBEMS403 Develop and provide employment management services to candidates
BSBEMS404 Manage the recruitment process for client organisations
BSBFIA301 Maintain financial records
BSBFIA302 Process payroll
BSBFIA303 Process accounts payable and receivable
BSBFIA304 Maintain a general ledger
BSBFIA401 Prepare financial reports
BSBFIA402 Report on financial activity
BSBFIA501 Report on finances related to international business
BSBFIM501 Manage budgets and financial plans
BSBFIM502 Manage payroll
BSBFIM601 Manage finances
BSBFIM801 Manage financial resources
BSBFLM303 Contribute to effective workplace relationships
BSBFLM305 Support operational plan
BSBFLM306 Provide workplace information and resourcing plans
BSBFLM309 Support continuous improvement systems and processes
BSBFLM311 Support a workplace learning environment
BSBFLM312 Contribute to team effectiveness
BSBFLM313 Apply language, literacy and numeracy to support others in the workplace
BSBFLM314 Mentor others in the workplace to support their language, literacy and numeracy skill development
BSBFRA301 Work within a franchise
BSBFRA401 Manage compliance with franchisee obligations and legislative requirements
BSBFRA402 Establish a franchise
BSBFRA403 Manage relationship with franchisor
BSBFRA404 Manage a multiple-site franchise
BSBFRA501 Establish a franchise operation
16
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBFRA502 Manage a franchise operation
BSBFRA503 Manage establishment of new sites or regions
BSBFRA504 Manage relationships with franchisees
BSBFRA505 Manage closure of a franchise
BSBGOV401 Implement board member responsibilities
BSBGOV402 Work within organisational structure
BSBGOV403 Analyse financial reports and budgets
BSBHRM403 Support performance management process
BSBHRM404 Review human resource functions
BSBHRM405 Support the recruitment, selection and induction of staff
BSBHRM501 Manage human resource services
BSBHRM502 Manage human resource management information systems
BSBHRM505 Manage remuneration and employee benefits
BSBHRM506 Manage recruitment selection and induction processes
BSBHRM507 Manage separation or termination
BSBHRM509 Manage rehabilitation or return to work programs
BSBHRM510 Manage mediation processes
BSBHRM511 Manage expatriate staff
BSBHRM512 Develop and manage performance management processes
BSBHRM513 Manage workforce planning
BSBHRM602 Manage human resource strategic planning
BSBHRM604 Manage employee relations
BSBIND201 Work effectively in a business environment
BSBIND301 Work effectively in an educational environment
BSBIND302 Work effectively in the international education services industry
BSBINM201 Process and maintain workplace information
BSBINM202 Handle mail
BSBINM301 Organise workplace information
BSBINM302 Utilise a knowledge management system
BSBINM303 Handle receipt and despatch of information
BSBINM401 Implement workplace information system
BSBINM501 Manage an information or knowledge management system
BSBINM601 Manage knowledge and information
17
Unit code Unit titleBSBINN201 Contribute to workplace innovation
BSBINN301 Promote innovation in a team environment
BSBINN501 Establish systems that support innovation
BSBINN502 Build and sustain an innovative work environment
BSBINN601 Lead and manage organisational change
BSBINN801 Lead innovative thinking and practice
BSBINT301 Apply knowledge of the international trade environment to complete work
BSBINT302 Apply knowledge of legislation relevant to international trade to complete work
BSBINT303 Organise the importing and exporting of goods
BSBINT304 Assist in the international transfer of services
BSBINT305 Prepare business documents for the international trade of goods
BSBINT306 Apply knowledge of international finance and insurance to complete work requirements
BSBINT401 Research international business opportunities
BSBINT405 Apply knowledge of import and export international conventions, laws and finance
BSBINT407 Prepare business advice on export Free-on-Board Value
BSBINT408 Prepare business advice on the taxes and duties for international trade transactions
BSBINT409 Plan for international trade
BSBIPR301 Comply with organisational requirements for protection and use of intellectual property
BSBIPR401 Use and respect copyright
BSBIPR402 Protect and use new inventions and innovations
BSBIPR403 Protect and use brands and business identity
BSBIPR404 Protect and use innovative designs
BSBIPR405 Protect and use intangible assets in small business
BSBIPR501 Manage intellectual property to protect and grow business
BSBIPR601 Develop and implement strategies for intellectual property management
BSBITA401 Design databases
BSBITA601 Configure and optimise customer contact technology
BSBITB501 Establish and maintain a workgroup computer network
BSBITB801 Implement advanced electronic technologies
BSBITS401 Maintain business technology
BSBITU101 Operate a personal computer
BSBITU102 Develop keyboard skills
BSBITU201 Produce simple word processed documents
18
Unit code Unit titleBSBITU202 Create and use spreadsheets
BSBITU203 Communicate electronically
BSBITU301 Create and use databases
BSBITU302 Create electronic presentations
BSBITU303 Design and produce text documents
BSBITU304 Produce spreadsheets
BSBITU305 Conduct online transactions
BSBITU306 Design and produce business documents
BSBITU307 Develop keyboarding speed and accuracy
BSBITU309 Produce desktop published documents
BSBITU401 Design and develop complex text documents
BSBITU402 Develop and use complex spreadsheets
BSBITU404 Produce complex desktop published documents
BSBLDR401 Communicate effectively as a workplace leader
BSBLDR402 Lead effective workplace relationships
BSBLDR403 Lead team effectiveness
BSBLDR404 Lead a diverse workforce
BSBLDR501 Develop and use emotional intelligence
BSBLDR502 Lead and manage effective workplace relationships
BSBLDR503 Communicate with influence
BSBLDR504 Implement diversity in the workplace
BSBLDR801 Lead personal and strategic transformation
BSBLDR802 Lead the strategic planning process for an organisation
BSBLDR803 Develop and cultivate collaborative partnerships and relationships
BSBLDR804 Influence and shape diversity management
BSBLDR805 Lead and influence change
BSBLDR806 Lead and influence ethical practice
BSBLED101 Plan skills development
BSBLED301 Undertake e-learning
BSBLED401 Develop teams and individuals
BSBLED501 Develop a workplace learning environment
BSBLED502 Manage programs that promote personal effectiveness
19
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBLED503 Maintain and enhance professional practice
BSBLED802 Lead learning strategy implementation
BSBLED803 Implement improved learning practice
BSBLED804 Review enterprise e-learning systems and solutions implementation
BSBLED805 Plan and implement a mentoring program
BSBLED806 Plan and implement a coaching strategy
BSBLED807 Establish career development services
BSBLED808 Conduct a career development session
BSBLED809 Identify and communicate trends in career development
BSBLED810 Develop human capital
BSBLEG301 Apply knowledge of the legal system to complete tasks
BSBLEG302 Carry out search of the public record
BSBLEG303 Deliver court documentation
BSBLEG304 Apply the principles of confidentiality and security within the legal environment
BSBLEG305 Use legal terminology in order to carry out tasks
BSBLEG306 Maintain records for time and disbursements in a legal practice
BSBLEG308 Assist in prioritising and planning activities in a legal practice
BSBLEG403 Maintain trust accounts
BSBLEG413 Identify and apply the legal framework
BSBLEG414 Establish and maintain a file in legal services
BSBLEG415 Apply the principles of contract law
BSBLEG416 Apply the principles of the law of torts
BSBLEG417 Apply the principles of evidence law
BSBLEG418 Produce complex legal documents
BSBLEG510 Apply legal principles in family law matters
BSBLEG511 Apply legal principles in criminal law matters
BSBLEG512 Apply legal principles in property law matters
BSBLEG513 Apply legal principles in corporation law matters
BSBLEG514 Assist with civil procedure
BSBLEG515 Apply legal principles in wills and probate matters
BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
20
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBMED303 Maintain patient records
BSBMED304 Assist in controlling stocks and supplies
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
BSBMED401 Manage patient recordkeeping system
BSBMGT401 Show leadership in the workplace
BSBMGT402 Implement operational plan
BSBMGT403 Implement continuous improvement
BSBMGT404 Lead and facilitate off-site staff
BSBMGT405 Provide personal leadership
BSBMGT406 Plan and monitor continuous improvement
BSBMGT407 Apply digital solutions to work processes
BSBMGT502 Manage people performance
BSBMGT516 Facilitate continuous improvement
BSBMGT517 Manage operational plan
BSBMGT518 Develop organisation policy
BSBMGT519 Incorporate digital solutions into plans and practices
BSBMGT520 Plan and manage the flexible workforce
BSBMGT521 Plan, implement and review a quality assurance program
BSBMGT605 Provide leadership across the organisation
BSBMGT608 Manage innovation and continuous improvement
BSBMGT615 Contribute to organisation development
BSBMGT616 Develop and implement strategic plans
BSBMGT617 Develop and implement a business plan
BSBMGT618 Develop an engagement centre business plan
BSBMGT619 Identify and implement business innovation
BSBMGT621 Design and manage the enterprise quality management system
BSBMGT622 Manage resources
BSBMGT623 Monitor corporate governance activities
BSBMGT624 Develop and implement corporate social responsibility
BSBMGT801 Direct the development of a knowledge management strategy for a business
BSBMGT802 Lead design and review of enterprise systems
BSBMGT803 Use financial and economic information for strategic decision making
BSBMKG401 Profile the market
21
Unit code Unit titleBSBMKG402 Analyse consumer behaviour for specific markets
BSBMKG408 Conduct market research
BSBMKG409 Design direct response offers
BSBMKG410 Test direct marketing activities
BSBMKG411 Analyse direct marketing databases
BSBMKG412 Conduct e-marketing communications
BSBMKG413 Promote products and services
BSBMKG414 Undertake marketing activities
BSBMKG415 Research international markets
BSBMKG416 Market goods and services internationally
BSBMKG501 Identify and evaluate marketing opportunities
BSBMKG502 Establish and adjust the marketing mix
BSBMKG506 Plan market research
BSBMKG507 Interpret market trends and developments
BSBMKG508 Plan direct marketing activities
BSBMKG509 Implement and monitor direct marketing activities
BSBMKG510 Plan e-marketing communications
BSBMKG511 Analyse data from international markets
BSBMKG512 Forecast international market and business needs
BSBMKG513 Promote products and services to international markets
BSBMKG514 Implement and monitor marketing activities
BSBMKG515 Conduct a marketing audit
BSBMKG516 Profile international markets
BSBMKG517 Analyse consumer behaviour for specific international markets
BSBMKG518 Plan and implement services marketing
BSBMKG519 Plan and implement business-to-business marketing
BSBMKG520 Manage compliance within the marketing legislative framework
BSBMKG521 Plan and implement sponsorship and event marketing
BSBMKG522 Plan measurement of marketing effectiveness
BSBMKG523 Design and develop an integrated marketing communication plan
BSBMKG603 Manage the marketing process
BSBMKG605 Evaluate international marketing opportunities
BSBMKG606 Manage international marketing programs
22
Unit code Unit titleBSBMKG607 Manage market research
BSBMKG608 Develop organisational marketing objectives
BSBMKG609 Develop a marketing plan
BSBMKG610 Develop, implement and monitor a marketing campaign
BSBMKG611 Manage measurement of marketing effectiveness
BSBPMG409 Apply project scope management techniques
BSBPMG410 Apply project time-management techniques
BSBPMG411 Apply project quality-management techniques
BSBPMG412 Apply project cost-management techniques
BSBPMG413 Apply project human resources management approaches
BSBPMG414 Apply project information management and communications techniques
BSBPMG415 Apply project risk-management techniques
BSBPMG416 Apply project procurement procedures
BSBPMG417 Apply project life cycle management processes
BSBPMG418 Apply project stakeholder engagement techniques
BSBPMG511 Manage project scope
BSBPMG512 Manage project time
BSBPMG513 Manage project quality
BSBPMG514 Manage project cost
BSBPMG515 Manage project human resources
BSBPMG516 Manage project information and communication
BSBPMG517 Manage project risk
BSBPMG518 Manage project procurement
BSBPMG519 Manage project stakeholder engagement
BSBPMG520 Manage project governance
BSBPMG521 Manage project integration
BSBPMG522 Undertake project work
BSBPMG601 Direct the integration of projects
BSBPMG602 Direct the scope of a project program
BSBPMG603 Direct time management of a project program
BSBPMG604 Direct cost management of a project program
BSBPMG605 Direct quality management of a project program
23
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBPMG606 Direct human resources management of a project program
BSBPMG607 Direct communications management of a project program
BSBPMG609 Direct procurement and contracting for a project program
BSBPMG610 Enable program execution
BSBPMG611 Facilitate stakeholder engagement
BSBPMG612 Implement program governance
BSBPMG613 Manage benefits
BSBPMG614 Engage in collaborative alliances
BSBPMG615 Manage program delivery
BSBPMG616 Manage program risk
BSBPMG617 Provide leadership for the program
BSBPMG801 Prioritise projects and programs
BSBPMG802 Select and balance the portfolio
BSBPMG803 Manage and review portfolio performance
BSBPMG804 Govern the portfolio
BSBPMG805 Lead the portfolio
BSBPMG806 Manage portfolio communications and change
BSBPMG807 Manage portfolio resources
BSBPMG808 Manage portfolio risk
BSBPRO301 Recommend products and services
BSBPRO401 Develop product knowledge
BSBPUB401 Develop and apply knowledge of public relations industry
BSBPUB402 Develop public relations campaigns
BSBPUB403 Develop public relations documents
BSBPUB501 Manage the public relations publication process
BSBPUB502 Develop and manage complex public relations campaigns
BSBPUB503 Manage fundraising and sponsorship activities
BSBPUB504 Develop and implement crisis management plans
BSBPUR301 Purchase goods and services
BSBPUR401 Plan purchasing
BSBPUR402 Negotiate contracts
BSBPUR403 Conduct international purchasing
24
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBPUR501 Develop, implement and review purchasing strategies
BSBPUR502 Manage supplier relationships
BSBPUR503 Manage international purchasing
BSBPUR504 Manage a supply chain
BSBREL401 Establish networks
BSBREL402 Build client relationships and business networks
BSBREL403 Implement international client relationship strategies
BSBREL501 Build international client relationships
BSBREL502 Build international business networks
BSBRES401 Analyse and present research information
BSBRES404 Research legal information using primary sources
BSBRES502 Research legal information using secondary sources
BSBRES801 Initiate and lead applied research
BSBRKG301 Control records
BSBRKG302 Undertake disposal
BSBRKG303 Retrieve information from records
BSBRKG304 Maintain business records
BSBRKG305 Review recordkeeping functions
BSBRKG401 Review the status of a record
BSBRKG402 Provide information from and about records
BSBRKG403 Set up a business or records system for a small business
BSBRKG404 Monitor and maintain records in an online environment
BSBRKG502 Manage and monitor business or records systems
BSBRKG505 Document or reconstruct a business or records system
BSBRKG506 Develop and maintain terminology and classification schemes
BSBRKG601 Define recordkeeping framework
BSBRKG603 Prepare a functional analysis for an organisation
BSBRKG604 Determine security and access rules and procedures
BSBRKG605 Determine records requirements to document a function
BSBRKG606 Design a records retention and disposal schedule
BSBRKG607 Document and monitor the record creating context
BSBRKG608 Plan management of records over time
BSBRSK401 Identify risk and apply risk management processes
25
Unit code Unit titleBSBRSK501 Manage risk
BSBSLS407 Identify and plan sales prospects
BSBSLS408 Present, secure and support sales solutions
BSBSLS501 Develop a sales plan
BSBSLS502 Lead and manage a sales team
BSBSMB201 Identify suitability for micro business
BSBSMB301 Investigate micro business opportunities
BSBSMB302 Develop a micro business proposal
BSBSMB303 Organise finances for the micro business
BSBSMB304 Determine resource requirements for the micro business
BSBSMB305 Comply with regulatory, taxation and insurance requirements for the micro business
BSBSMB306 Plan a home based business
BSBSMB307 Set up information and communications technology for the micro business
BSBSMB308 Improve energy efficiency in micro or small business operations
BSBSMB401 Establish legal and risk management requirements of small business
BSBSMB402 Plan small business finances
BSBSMB403 Market the small business
BSBSMB404 Undertake small business planning
BSBSMB405 Monitor and manage small business operations
BSBSMB406 Manage small business finances
BSBSMB407 Manage a small team
BSBSMB408 Manage personal, family, cultural and business obligations
BSBSMB409 Build and maintain relationships with small business stakeholders
BSBSMB410 Review and implement energy efficiency in business operations
BSBSMB411 Manage specialist external advisory services
BSBSMB412 Introduce cloud computing into business operations
BSBSUS201 Participate in environmentally sustainable work practices
BSBSUS301 Implement and monitor environmentally sustainable work practices
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS201 Contribute to health and safety of self and others
BSBWHS301 Maintain workplace safety
BSBWHS302 Apply knowledge of WHS legislation in the workplace
BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control
26
Unit code Unit titleBSBWHS304 Participate effectively in WHS communication and consultation processes
BSBWHS305 Contribute to WHS issue resolution
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWHS402 Assist with compliance with WHS laws
BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes
BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
BSBWHS405 Contribute to implementing and maintaining WHS management systems
BSBWHS406 Assist with responding to incidents
BSBWHS407 Assist with claims management, rehabilitation and return-to-work programs
BSBWHS408 Assist with effective WHS management of contractors
BSBWHS409 Assist with workplace monitoring processes
BSBWHS410 Contribute to work-related health and safety measures and initiatives
BSBWHS501 Ensure a safe workplace
BSBWHS502 Manage effective WHS consultation and participation processes
BSBWHS503 Contribute to the systematic management of WHS risk
BSBWHS504 Manage WHS risks
BSBWHS505 Investigate WHS incidents
BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems
BSBWHS507 Contribute to managing WHS information systems
BSBWHS508 Manage WHS hazards associated with plant
BSBWHS509 Facilitate the development and use of risk management tools
BSBWHS510 Contribute to implementing emergency procedures
BSBWHS601 Apply legislative frameworks for WHS
BSBWHS602 Facilitate WHS activities
BSBWHS603 Implement WHS risk management
BSBWHS604 Evaluate the WHS performance of organisations
BSBWHS605 Develop, implement and maintain WHS management systems
BSBWHS606 Conduct a WHS audit
BSBWHS607 Apply ergonomics to manage WHS risks
BSBWHS608 Assist with applying occupational hygiene to manage WHS risks
BSBWHS609 Advise on the application of safe design principles to control WHS risks
BSBWOR201 Manage personal stress in the workplace
27
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit code Unit titleBSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
BSBWOR301 Organise personal work priorities and development
BSBWOR302 Work effectively as an off-site worker
BSBWOR403 Manage stress in the workplace
BSBWOR404 Develop work priorities
BSBWOR501 Manage personal work priorities and professional development
BSBWOR502 Lead and manage team effectiveness
BSBWRK409 Prepare for and participate in dispute resolution
BSBWRK411 Support employee and industrial relations procedures
BSBWRK510 Manage employee relations
BSBWRT301 Write simple documents
BSBWRT401 Write complex documents
BSBWRT501 Write persuasive copy
28
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Units of competency with pre-requisitesNo units of competency in this training package have pre-requisites.
29
Imported units of competencyA range of units of competency have been imported into the BSB Business Services Training Package to provide greater flexibility, choice and transferability of skills within the industry.
Imported unit code Imported unit title OriginAHCBUS607A Implement a monitoring, evaluation and reporting program AHC10 Agriculture,
Horticulture and Conservation and Land Management Training Package
CHCAD402D Support the interests, rights and needs of clients within duty of care requirements
CHC08 Community Services Training Package
CHCCS407C Operate referral procedures CHC08 Community Services Training Package
CHCCS412E Deliver and develop client services CHC08 Community Services Training Package
CHCFAM504C Respond to and contain critical incidents CHC08 Community Services Training Package
CHCINF505D Meet statutory and organisation information requirements CHC08 Community Services Training Package
CHCORG501B Facilitate workplace change and innovation CHC08 Community Services Training Package
CHCPOL403C Undertake research activities CHC08 Community Services Training Package
CPPDSM4047A Implement and monitor procurement process CPP07 Property Services Training Package
CPPWMT3044A Identify wastes and hazards CPP07 Property Services Training Package
CUFWRT401A Edit text CUF07 Property Services Training Package
CUFWRT402A Write extended stories CUF07 Property Services Training Package
FNSACC301 Process financial transactions and extract interim reports FNS Financial Services Training Package
FNSACC403 Make decisions in a legal context FNS Financial Services Training Package
30
Imported unit code Imported unit title OriginFNSACC406 Set up and operate a computerised accounting system FNS Financial Services
Training Package
FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers
FNS Financial Services Training Package
FNSFLT201 Develop and use a personal budget FNS Financial Services Training Package
FNSFLT203 Develop knowledge of debt and consumer credit FNS Financial Services Training Package
FNSINC401 Apply principles of professional practice to work in the financial services industry
FNS Financial Services Training Package
FNSORG601 Negotiate to achieve goals and manage disputes FNS Financial Services Training Package
FNSORG602 Develop and manage financial systems FNS Financial Services Training Package
FNSPRM601 Establish, supervise and monitor practice systems to conform with legislation and regulations
FNS Financial Services Training Package
FNSPRM602 Improve the practice FNS Financial Services Training Package
FNSPRM603 Grow the practice FNS Financial Services Training Package
FNSSAM301 Identify opportunities for cross-selling products and services FNS Financial Services Training Package
FNSSAM402 Implement a sales plan FNS Financial Services Training Package
HLTAID003 Provide first aid HLT Health Training Package
HLTAID005 Provide first aid in remote situation HLT Health Training Package
ICTICT103 Use, communicate and search securely on the internet ICT Information and Communications Technology Training Package
ICTICT203 Operate application software packages ICT Information and Communications Technology Training Package
ICTICT209 Interact with ICT clients ICT Information and Communications Technology Training Package
31
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Imported unit code Imported unit title OriginICTICT511 Match ICT needs with the strategic direction of the enterprise ICT Information and
Communications Technology Training Package
ICTICT515 Verify client business requirements ICT Information and Communications Technology Training Package
ICTICT602 Develop contracts and manage contracted performance ICT Information and Communications Technology Training Package
ICTICT606 Develop communities of practice ICT Information and Communications Technology Training Package
ICTSAS204 Record client support requirements ICT Information and Communications Technology Training Package
ICTSAS305 Provide ICT advice to clients ICT Information and Communications Technology Training Package
ICTWEB201 Use social media tools for collaboration and engagement ICT Information and Communications Technology Training Package
MSAENV472B Implement and monitor environmentally sustainable work practices
MSA07 Manufacturing Training Package
MSS015002A Develop strategies for more sustainable use of resources MSS11 Sustainability Training Package
PSPETHC301B Uphold the values and principles of public service PSP12 Public Sector Training Package
PSPETHC401A Uphold and support the values and principles of public service PSP12 Public Sector Training Package
PSPETHC501B Promote the values and ethos of public service PSP12 Public Sector Training Package
PSPGOV314A Contribute to conflict management PSP12 Public Sector Training Package
PSPGOV406B Gather and analyse information PSP12 Public Sector Training Package
32
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Imported unit code Imported unit title OriginPSPGOV407B Provide a quotation PSP12 Public Sector Training
Package
PSPGOV422A Apply government processes PSP12 Public Sector Training Package
PSPGOV507A Undertake negotiations PSP12 Public Sector Training Package
PSPGOV602B Establish and maintain strategic networks PSP12 Public Sector Training Package
PSPLEGN301B Comply with legislation in the public sector PSP12 Public Sector Training Package
PSPMNGT607B Develop a business case PSP12 Public Sector Training Package
PSPPOL404A Support policy implementation PSP12 Public Sector Training Package
PSPPROC406B Procure goods and services PSP12 Public Sector Training Package
PSPPROC411A Plan procurement PSP12 Public Sector Training Package
PSPPROC412A Develop and distribute requests for offers PSP12 Public Sector Training Package
PSPPROC413A Select providers and develop contracts PSP12 Public Sector Training Package
PSPPROC503B Manage contract performance PSP12 Public Sector Training Package
PSPPROC504B Finalise contracts PSP12 Public Sector Training Package
PSPPROC506A Plan to manage a contract PSP12 Public Sector Training Package
PSPPROC607A Manage strategic contracts PSP12 Public Sector Training Package
PUAWER001B Identify, prevent and report potential workplace emergency situations
PUA12 Public Safety Training Package
PUAWER002B Ensure workplace emergency prevention procedures, systems and processes are implemented
PUA12 Public Safety Training Package
33
Imported unit code Imported unit title OriginPUAWER003B Manage and monitor workplace emergency procedures, equipment
and other resourcesPUA12 Public Safety Training Package
PUAWER004B Respond to workplace emergencies PUA12 Public Safety Training Package
SIRXQUA001A Develop innovative ideas at work SIR07 Retail Services Training Package
SIRXQUA002A Lead a team to foster innovation SIR07 Retail Services Training Package
TAEASS301B Contribute to assessment TAE Training and Education Training Package
TAEDEL301A Provide work skill instruction TAE Training and Education Training Package
TAEDEL401A Plan, organise and deliver group-based learning TAE Training and Education Training Package
TAEDEL402A Plan, organise and facilitate learning in the workplace TAE Training and Education Training Package
TAEDEL404A Mentor in the workplace TAE Training and Education Training Package
TAETAS501B Undertake organisational training needs analysis TAE Training and Education Training Package
TLIE4006A Collect, analyse and present workplace data and information TLI Transport and Logistics Training Package
3434
Mapping informationThe information provided is a general summary only. IBSA recommends using the Compare Content Tool available on the training.gov.au (TGA) website for more information about specific changes. Visit https://www.youtube.com/watch?v=EjhNe3Bu0H4 to watch a video on how to use this tool.
Appendix 2 Mapping information
35
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Qualification mappingMapping from BSB Business Services Training Package version 1 to BSB Business Services Training Package version 1.1.
Key: E = equivalent, N = not equivalent, N/A = not applicable
Qualification code and title BSB Business Services version 1
Qualification code and title BSB Business Services version 1.1
Comments E/N
BSB41915 Certificate IV in Business (Governance)
BSB41915 Certificate IV in Business (Governance)
Updated to correct mapping information E
BSB50615 Diploma of Human Resources Management
BSB50615 Diploma of Human Resources Management
Updated to correct typographical error in unit list E
BSB51915 Diploma of Leadership and Management
BSB51915 Diploma of Leadership and Management
Updated to correct typographical error in unit list E
Skill sets mappingNo changes to skill sets in BSB Business Services Training Package version 1.1.
36
© 2015 Commonwealth of Australia
BSB Business Services Training Package Implementation Guide - Appendix
Unit mappingMapping from BSB Business Services Training Package version 1 to BSB Business Services Training Package version 1.1.
Key: E = equivalent, N = not equivalent, N/A = not applicable
Unit code and title BSB Business Services version 1
Unit code and title BSB Business Services version 1.1
Comments E/N
BSBCON601 Develop and maintain business continuity plans
BSBCON601 Develop and maintain business continuity plans
Updated to correct mapping information E
BSBFIM502 Manage payroll BSBFIM502 Manage payroll Updated to correct mapping information E
BSBHRM403 Support performance-management process
BSBHRM403 Support performance management process
Updated to correct mapping information E
BSBHRM505 Manage remuneration and employee benefits
BSBHRM505 Manage remuneration and employee benefits
Updated to correct mapping information E
BSBINT305 Prepare business documents for the international trade of goods
BSBINT305 Prepare business documents for the international trade of goods
Updated to correct mapping information E
BSBITS401 Maintain business technology
BSBITS401 Maintain business technology
Updated to correct mapping information E
BSBLDR803 Develop and cultivate collaborative partnerships and relationships
BSBLDR803 Develop and cultivate collaborative partnerships and relationships
Updated to correct mapping information E
BSBPUR501 Develop, implement and review purchasing strategies
BSBPUR501 Develop, implement and review purchasing strategies
Updated to correct mapping information E
BSBPUR503 Manage international purchasing
BSBPUR503 Manage international purchasing
Updated to correct mapping information E
BSBRKG403 Set up a business or records system for a small business
BSBRKG403 Set up a business or records system for a small business
Updated to correct mapping information E
BSBSMB405 Monitor and manage small business operations
BSBSMB405 Monitor and manage small business operations
Updated to correct mapping information E
37
Unit code and title BSB Business Services version 1
Unit code and title BSB Business Services version 1.1
Comments E/N
BSBWOR203 Work effectively with others
BSBWOR203 Work effectively with others
Updated to correct mapping information E
BSBWOR404 Develop work priorities
BSBWOR404 Develop work priorities
Updated to correct mapping information E
38
These materials were developed by Innovation & Business Skills Australia in association with the Commonwealth Government through the Department of Education and Training.
Copyright Statement
© 2015 Commonwealth of Australia
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Australia License. (http://creativecommons.org/licenses/by-nc-sa/3.0/au/)
This licence lets you distribute, remix and build upon the work, but only if it is for non-commercial purposes, you credit the original creator/s (and any other nominated parties) and you license your derivative works under the same terms.
The copyright of any adaptations and/or modifications to this material remains with the Commonwealth of Australia. Adapted and/or modified materials must have the Innovation and Business Skills Australia logo removed from the work, and the following attribution made: ‘This is a modified document based on materials prepared by Innovation and Business Skills Australia Ltd, the original of which can be found on the IBSA website http://www.ibsa.org.au.’
Disclaimer
While care has been taken in the preparation of this material, Department of Education and Training and the original developer do not warrant that any licensing or registration requirements specified here are either complete or up-to-date for your State or Territory. The Department of Education and Training and the original developer do not accept any liability for any damage or loss (including indirect and consequential loss) incurred by any person as a result of relying on the information contained in this material.
The Commonwealth, through the Department of Education and Training, does not accept any liability to any person for the information or advice (or the use of such information or advice) which is provided in this material or incorporated into it by reference. The information is provided on the basis that all persons accessing this material undertake responsibility for assessing the relevance and accuracy of its content. No liability is accepted for any information or services which may appear in any other format. No responsibility is taken for any information or services which may appear on any linked websites.
Published by: Innovation & Business Skills Australia Level 11, 176 Wellington Parage East Melbourne VIC 3002 Phone: +61 3 9815 7000 Fax: +61 3 9815 7001 www.ibsa.org.au email: [email protected]
First Published: March 2015 Stock code: CP-BSBTPIG1 ISBN: 978-1-925123-12-8 Print version no: 2.0 Release Date: April 2015