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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Managing Innovative Strategic HRM: The Balanced Scorecard Performance Management Sy Bhatnagar, Jyotsna;Puri, Radhika;Jha, H M South Asian Journal of Management; Oct-Dec 2004; 11, 4; ABI/INFORM Global pg. 92

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Managing Innovative Strategic HRM: The Balanced Scorecard Performance Management System at ITC HotelBhatnagar, Jyotsna;Puri, Radhika;Jha, H MSouth Asian Journal of Management; Oct-Dec 2004; 11, 4; ABI/INFORM Globalpg. 92

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