Be BoldRevolutionize the way we work with our partners to develop a coordinated mental health and addictions system to provide greater access to the life-saving treatment and supports our patients need.

Give our people the freedom to be innovative. Transform what we know about mental illness and share our learnings with others.

Seize every moment to care about the people around us. Weave recovery into the fabric of our organization so it can be seen, felt, heard and experienced every day.

Elevate the organization through the relentless pursuit of excellence in all that we do. Set the higheststandards for practice, quality and performance.

Balanced Scorecard Q2 2017-18 | Strategic Plan 2017 - 2022 | We Will Be.

Indicator

Alternative Level of Care rate (QIP)

Median # of days patients waited for Outpatient services (QIP)

Avg. # of days patients waited for Outpatient services

% of active enrolled Patient Portal users using Patient Portal for the reporting period

% of face-to-face visits accomplished through use of technology

Target

14.5%

22.0

50.0

16.0%

5.0%

Q2

17.1%

25.0

75.8

15.8%

3.5%

YTD

16.3%

22.0

67.0

15.8%

3.7%

Q2

72.3%

YTD

74.0%

Target

87.0%Indicator

% of all Learners responded with the highest score of satisfactionmedical and non-medical students rotating at Ontario Shores

Be Inspiring

Be Caring

Be Extraordinary

Q2

91.1%

15.5

57.8%

76.5%

0.41

8.6%

17.0%

YTD

92.3%

13.4

64.4%

77.2%

1.82

8.6%

17.0%

Target

83.0%

25.0

61.0%

73.0%

1.9

7.6%

70.0%

Indicator

Patient Satisfaction - Inpatient (QIP)

Average Seclusion Duration - Hours (QIP)

Patient Positive Recovery Indicator (Development) - % of patients with meaningful improvement in RAS (INPATIENT)

Patient Positive Recovery Indicator (Development) - % of patients with meaningful improvement in RAS (OUTPATIENT)

Lost Time Injury Index (frequency) - workplace violence

Turnover Rate (Rolling)

% of Care Plans updated at minimum of once per month

Q2

78.1%

77.5%

69.7%

0.73

YTD

75.5%

64.9%

66.0%

0.69

Target

79.0%

50.0%

60.0%

0.88

Indicator

% of Inpatient Discharges with an Outpatient Visit within 7 days of Discharge (QIP)

% of Inpatient’s Discharge Summaries Sent to Community Care Provider within 48 Hours of Discharge (QIP)

Schizophrenia Quality Standards Outcome Indicator: % of discharged patients w/ improved positive symptoms (RAI)

Return on Research Investment