Bsnl-mobile Tariff Apr14

INDEX

BSNL ASPIRATION

Why should you choose BSNL Mobile?

BSNL’s FACILITIES TO CUSTOMERS

DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS?

GET TARIFF/USAGE DETAILS ON YOUR OWN

KNOW YOUR DATA USAGE

WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW!

Choose Your Mobile Number

GSM POSTPAID & PREPAID CURRENT PLANS

Prepaid Plans:

Life Time

Second

Minute

General

Anbu Jodi

Student Special

Jaijawan

Roam Free

Nesam Gold

BSNL Simple Plan-100

Roaming Tariff Plan [RTP-FR]

Postpaid Plans:

Plan-99

Plan-145 [RTP-FR]

Plan-149 (RTP FR]

Plan-225

Plan-325

Plan-525

Plan-725

Plan-1500

ISD Tariff Table

Mobile Prepaid Topups & Usage Value

Closed User Group (CUG) facility in Prepaid Mobile services

Special Tariff Vouchers (Boosters) - Groups

Conditions for Multiple Use of Boosters (STVs)

GSM PCO Tariff

INDEX-PAGE-2

3G Data – Prepaid Plans Tariff

3G Data – Postpaid Plans Tariff

INTERNET + MOBILE TV STVs

CDMA Plans & Tariff

BSNL Joy – CDMA Promotional Plan

Special Tariff Vouchers – CDMA

CDMA – WLL (POSTPAID TARIFF PLANS)

DATA STV in CDMA

Topup Vouchers in CDMA

CDMA Data Plan Prepaid

CDMA Data Plan Postpaid

Wi-Max Services

Wi-Max Postpaid tariff

GSM Mobile – Value Added Services

Express your heart through BSNL Tunes

BSNL Name Tunes

WATCH TV CHANNELS, VIDEOS ON THE MOVE !

YOUR MOBILE IS NOW MOBILE TV !

Unified Messaging Service on BSNL Mobile

‘General Terms’ used in mobile services

Blackout Days

Telecom Consumer Charter of BSNL

Contact Numbers of Circle Marketing Cell – Back cover

“A customer is the most important visitor on our premises.

He is not dependent on us. We are dependent on him.

He is not an interruption in our work - he is the purpose of it.

We are not doing him a favour by serving him.

He is doing us a favour by giving us the opportunity to serve him”

Dear BSNL Customer,

“Know Your BSNL” hand book will guide you to get information on various BSNL

products & services. Facilities to customers viz. SMS Key words, SMS formats,

general activation procedures for Prepaid Plans, Tariff & Bill details, BSNL Tunes,

BSNL Live, Mobile TV and the current affairs more specifically available in Tamilnadu

Circle. General terms used in mobile services are also finding a place in this

handout. This will be much useful for better understanding and utilisation of BSNL

Mobile Services.

BSNL’s ASPIRATION

Index To be the leading Telecom Service Provider in India with global presence. To create a customer focused organization with excellence in sales, marketing and

customer care. To leverage technology to provide affordable and innovative products/services

across customer segments To provide a conducive work environment with strong focus on performance To establish efficient business processes enabled by IT

Mahatma Gandhi

Why should you choose BSNL Mobile?

Index

All major towns and cities are covered through our network

All major national and state highways are covered

National and International SMS facility

International roaming available for more than 300 networks across the world.

The facility of one number roaming across the country

Appropriate and reasonable tariff packages to suit every pocket

Absolute transparency in billing.

All regular features of cellular telephony, such as SMS as well as advanced features like

MMS are available.

24 Hour helpline all across the country.

The only Mobile service available throughout the country including Jammu and

Kashmir and North Eastern states like Arunachal Pradesh, Nagaland and Mizoram.

BSNL Service Plus:

BSNL provides a number of Value Added Services. These services helps BSNL serve you

better & enhance the ease & quality of communication thus bringing global connectivity at

your doorstep.

VAS Services:

Voice Mail Service

Value Added Services SIM Based service SMS based Services

Short Message Service (SMS)

Group Messaging

National & International roaming

Call forwarding

Corporate Virtual Private Network

Call conferencing

Friend and Family Talk

Call waiting and Call holding facility

Unified Messaging Services: This provides Voice mail, FAX, e-mail, text to voice

services on your mobile phone. So stay in touch with your nears and dears by means

you like the most.

Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using

this service.

Index

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_vms.html

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_vas.html

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_vas.html

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_sms.html

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_roaming.html

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_cf.html

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_cc.html

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_cw.html

http://www.new.bsnl.co.in:8080/opencms/bsnl/BSNL/services/mobile/mobile_ums.html

FACILITIES TO CUSTOMERS

BSNL is offering plenty of facilities to its customers. Answers for the day-to-day queries, plan change,

activation of various STVs of their own etc. are detailed here for the benefit and use of customers.

DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS?

You may like to know the prepaid mobile plans and its tariff that are currently available. You can

simply send SMS with the following Key Words to 53733 and know the details.

Plan /Tariff Details Key Word

To know about the current prepaid mobile plans available PLAN

To know about the Life Time plan PLANLIFETIME

To know about the Second plan PLANSECOND

To know about the Minute plan PLANMINUTE

To Know about the New General plan PLANNEWGEN

To know about the Anbu Jodi Special plan PLANANBUJODI

To know about the Student Special plan PLANSTUDENT

SPECIAL

To know about the Nesam Gold plan PLANNESAM

GOLD

To know about the Jai-Jawan plan PLANJAIJAWAN

To know about the BSNL Simple Plan 100 PLANSIMPLE

To know about the Roamfree plan PLANROAMFREE

To know about 3G Data Plan 3GDATA

SMS format : PLAN<PLAN NAME> TO 53733

e.g. : PLANNESAMGOLD to get the plan details of Nesam Gold plan.

Index

GET TARIFF/USAGE DETAILS ON YOUR OWN. There are certain facilities/information which can be activated/obtained by you sending SMS TO

53733 with the following key words or to get the details in your mobile.

The Key Words are as follows:

Service in

which

applicable

Facility/Information Key Word

Postpaid To get Post paid Usage Charges AMT

To get Previous Month Bill Amount BILL

Prepaid

Plan Activation to Blackberry

Services Plan BISL/BISS/BISR

To check GPRS Account Balance Data3G

Activation of Friends & Family with

one Land Line Number (Note-1) FFL

Activation of Friends & Family with

Land Line and/or Mobile Number

(Note-2)

FFE

Modification FFE number (not for

FFL) Charge @ Rs.5/- per number

per modification

FFM

To get details of available STV

Vouchers for SMS

STVSMS


Vouchers for Voice Calls STVVOICE


Vouchers for Data Card STVDATA

Service in

which

applicable

Facility/Information Key Word

Prepaid 3G DATA Usage Check through

data card SIM/tablet

DATA3G<space>mob

ile number of the

DATA Card / tablet

Prepaid/

Postpaid

To know the operators of the

country on International Roaming

IR<space>COUNTRY

NAME

Postpaid To register email id for getting post

paid invoices

EMAIL<space>Mail_I

D

Prepaid

To know the last call details like

Date, Type, Charge, Balance,

Number and Duration

LAST

Prepaid

To know the last five calls details

like Date, Type, Charge, Balance,

Number and Duration

LAST FIVE

Prepaid

Choose your normal Mobile

Number through SMS option.

(xxxxx denotes any 3 to 5 ending

digit of mobile number)

NLIST XXXXX

Prepaid For reservation of GSM Mobile

Number

CONF<Number

Chosen>

Prepaid If ex-member of the CUG wants to

rejoin the group

READMIT

<space>CUG_ID

to 53733

SMS to 51123

To install Bharatberry (Push Mail

Client & PIM Sync) in mobile

Handsets

SUB BB

Do you know the easy way of activation of Plan Voucher (PV) through SMS to 53733?

Easy way of Prepaid Plan Change through SMS to 53733:

For the plans SMS Key word

Second MSEC

Minute MMINUTE

New General MNEWGEN

Student Special MSTUDENT

Anbu Jodi MANBU

Nesam Gold MNESAMGOLD

BSNL Simple Plan 100 MSIM PLE

Roam Free MROAM

Life Time MLIFETIME

Easy way of Postpaid Plan Change through SMS to 53733:

For the plans SMS Key word

Get Changed to the Postpaid Voice Plan CHG <SPACE> NEW PLAN AME>

Get the confirmation for change of post

paid plan

PLANXXXY

PV & PCV Details SMS Key word

For all plans currently available under prepaid CONTINUE

Index

Just dial the USSD Code and press Call Button in your mobile handset

to get the following information.

Sl.

No. Details Code

1 To know the Name of the plan, its validity and

balance available *123#

2 To know the details of the booster of the Group

1, 2 & 3 *124#

3 To Know the details of the ISD Boosters used *124*2#

4 To know the Mobile Number of SIM in the

Mobile Hand set *888#

5 To know IMSI *999#

6 To know the USSD service activated *456*00#

7 To know IMEI *#06#

KNOW YOUR DATA USAGE

Index

3G Data customers can get the data usage by sending SMS either from his Data Card or tablet, if

they support SMS facility, or, from their BSNL or any other Operator mobile numbers by

sending SMS, as detailed below:

Instrument from where

SMS is to be given.

SMS

keyword

SMS to be

sent to Remarks

From DATACARD /

TABLET DATA3G 53733 Free

From BSNL mobile

number

DATA3G<spa

ce>mobile

number of the

DATA CARD/

tablet in 10

digit

53733 Free

From mobile number of

any operator

DATA3G<spa

ce>mobile

number of the

DATA CARD/

tablet in 10

digit

94422537

33

Chargeabl

e as per the

customer’s

plan with

his

operator

Customer need not remove the SIM from Data Card/ tablet and put it in his mobile/ iphone to check

the usage.

WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW!

Pay bills online: You can avail online payment facility logging on to our web: www.bsnl.co.in you

can view the latest bills and pay them online. You can get duplicate bill online for any mobile

post-paid connection. Mobile prepaid online recharge, top-up and flexi-top-up are also available.

General/Corporate Customers of BSNL can access these features by following three simple steps, viz.

Register, Add a Phone account and view & pay bills online. Quick Pay facility is also available

without registration process.

Index

CHOOSE YOUR MOBILE NUMBER BSNL Tamilnadu Circle has launched a special scheme called “Choose Your Mobile Number” in

GSM prepaid service w.e.f. 16.12.2011. Under this scheme a customer can select his/her mobile

number out of the list of about one lakh numbers available.

Customers can logon to website “http://tamilnadu.bsnl.co.in” and go to the page of “Choose Your

Mobile Numbers” by mouse click on the link available in the web page. Select the prepaid mobile

number in the list under “Choose Nos.” A PIN number (Personal Identity Number) with 7 digits will

be generated and sent to the customer on the mobile number entered in the web-page. Customer needs

to input the 7 digit PIN to confirm the selection of the Mobile Number.

Also, SMS option for selecting the normal mobile number is available for customers. BSNL

customers should send SMS to 53733 and Non-BSNL customers should SMS to 9400012345. Any

BSNL customer can get the list of spare numbers by sending SMS “NLIST XXXXX” to 53733 in

which, XXXXX can be any 3 to 5 ending digit. A list of 10 spare numbers with matching XXXXX

will be sent to the mobile number from which the request is initiated.

Or

“NLIST” to 53733. In this case, any 10 spare random numbers will be sent.

For reservation of GSM numbers the Customer has to text as “CONF <number chosen>”to 53733

(BSNL) or 9400012345 (Non-BSNL).

The number selected will be reserved for the subscriber for 72 hours within which the customer

has to activate the selected number by approaching the nearest Customer Service Centre;

otherwise, the reserved number will be cancelled and taken back to the spare list.

* Life time validity of plan - Life Time Validity means the License Period of the Operator. The

License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License

is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the

recharge conditions specified along with the plan should be fulfilled)

http://tamilnadu.bsnl.co.in)/

Index

GSM PREPAID & POSTPAID

PREPAID & POSTPAID PLANS & TARIFF, PLAN VOUCHERS, PLAN

CONTINUATION VOUCHERS, TOP-UP VOUCHERS & SPECIAL TARIFF

VOUCHERS

Sl. No. Name of the

Pre paid plans Sl.No.

Name of the

Post paid plans

1 Lifetime 1 Plan - 99

2 Second 2 Plan - 145 (RTP-FR)

3 Minute 3 Plan – 149 (RTP-FR)

4 New General 4 Plan - 225

5 Anbu Jodi 5 Plan - 325

6 Student Special 6 Plan - 525

7 Jai Jawan 7 Plan - 725

8 Roam Free 8 Plan - 1500

9 Nesam Gold

10 BSNL Simple

Plan-100

11 Roam free Plan

[RTP-FR]

Only three type of vouchers viz. Plan vouchers, Top up vouchers and Special Tariff

Vouchers are made available through C-TOP UP ( and through SMS wherever

applicable) in TN LSA.

Plan Voucher: First Recharge Voucher is renamed as Plan Voucher which is used

for enrolling a customer into a plan and extending the plan validity.

Top-up Voucher will offer only monetary value in rupees and nil validity.

Special Tariff Voucher - STVs: Boosters are named as Special Tariff Vouchers

which are attached to different plans, tariff for different items and validity period of

maximum 90 days.

GSM Prepaid Tariff

BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise)

TAMILNADU TELECOM CIRCLE Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503

‘LIFE TIME’ PLAN

Index

4

USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR

COST ON VOICE/VIDEO/SMS/DATA.

SIM Cost (MRP)

Normal SIM: ` 20

USIM ` 59

GRACE PERIOD Grace Period I 15 days Grace Period II 165 days

(Both GP I & GP II are applicable

after expiry of plan validity).

During GP-I, OG calls will be

barred and only Incoming calls are

allowed.

During GP-II, both OG & IC calls

will be barred. Only Number will

be retained for re-activation.

Balance in the account will be

lapsed.

Voice Calls Charges Pulse Rate: in Minute (60 Seconds)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.90 ` 1.00

STD ` 1.20 ` 1.50

Freebies (With Plan Voucher)

20 Min. On-net (BSNL)

10 Min. Off-net (Others) (Note: Freebies shall be

consumed within 30 days)

Other Tariff & General information

FRIENDS & FAMILY (Reduced Call Charges):

Maximum of 2 F&F Numbers of BSNL

Mobile/Landline//WLL are allowed.

Call Charges:

Local Mobile/LL: ` 0.70 / Min.

(Landline/WLL Numbers should be prefixed with

STD Code of the area)

Activation of F&F Numbers:

Send SMS to 53733 SMS Format:

FFE<space><1stNo.><space><2ndNo.>

Modification of F&F Numbers: (SMS Format)

FFM<space><OldNo.><space>New No.>

Change of F&F Numbers is permissible. Rs. 5 per

change per number is chargeable ===========================

CUG (Closed Used Group)

0-25 ` 80 / Month

26 & above ` 60 / Month

-----------------------------------------------------------

Dial the short code to know.....

Your Mobile Number: *888#

Your IMSI Number: *999#

Your IMEI Number: *#06#

Your Plan, Validity & Balance: *123#

Boosters (STVs) Details, Free Calls & Balance: *124#

Data Balance & Tablet Plans: *124*1#

Details of ISD Boosters (STVs): *124*2#

To know USSD Services activated dial *456*00#

To get Missed Call alert dial **62*+9117010#

SMS to 53733 & Get Tariff Details on Your Mobile!

For available SMS STVs: STV SMS

For available Voice STVs: STV VOICE

For Data STVs: STV DATA

For currently available

Offers from BSNL: OFFER

Facility of reduced rate will not be available on 5

blackout days.

1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day &

5. New Years Eve 31st Dec.

Plan Voucher (MRP)

Life Time Plan Voucher ` 39

Initial Plan Validity: 180 Days

Plan Validity Extension

Topups starting MRP of Rs. 10

onwards will extend the validity

on prorate basis.

TOPUPS MRP ` Validity in Days

10 9

20 18

30, 40 27

50,60,70,80,90 45

100 to 220 (in

multiples of 10) 90

230 to 5500 180

Note: During GP1 and GP2, Top-

up of MRP `220 or above is to be

done and get 180 days validity.

Video Call Charges Pulse Rate: in Minute (60 Seconds)

Calls On-net

(BSNL) Off-net

(Others)

Local ` 2.00

STD

Data Charges

2 paise / 10KB

SMS Charges SMS (P2P) Amount

Local ` 0.80

National (STD) ` 1.20

International

(ISD) ` 5.00

SMS Non P2P ` 2.00

Roaming Tariff Voice Calls Pulse Rate: in Minute (60

Seconds)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD ` 1.50

Incoming ` 0.75

Video Calls Pulse Rate: in Minute (60 Seconds)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Incoming ` 1.00


Local ` 1.00

National (STD) ` 1.50 International

(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00

For more details,

please log on to our Circle Web Site or

Call Toll Free number or

contact our BSNL CSC/Retail Outlet

ISD Tariff

Refer the ISD Tariff Table


Index

GSM Prepaid Tariff

Migration Use respective Plan voucher of the

plan through C-Topup for

migration

Migration through SMS is also

possible.

SIM Cost (MRP) Normal SIM: ` 20

USIM ` 59




During GP-I, OG calls will be barred

and only Incoming calls are allowed.





lapsed.

Voice Calls Charges Pulse Rate: in Second (1 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local 1.2 ps 1.5 ps

STD


1200 Sec. On-net (BSNL)

600 Sec. Off-net (Others) (Note: Freebies shall be consumed

within 30 days)






Call Charges:


(Landline/WLL Numbers should be prefixed with STD

Code of the area)






Change of F&F Numbers is permissible. Rs. 5 per change

per number is chargeable

===========================


0-25 ` 80 / Month


-----------------------------------------------------------


















blackout days.



Plan Voucher (MRP)

‘Second’ Plan Voucher ` 42


Plan Validity Extension Use Plan voucher

to extend the plan validity or

Send SMS CONTINUE to 53733. [Sufficient balance (to the extent of MRP of

plan voucher) should be available in your

account]

Automatic Extension of Plan Validity

will be done on the 2nd day of GP-I, if

sufficient balance is available at

customer’s account. Customer will be

informed by SMS.

Video Call Charges Pulse Rate: in Second (1 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local 4 ps

STD

Data Charges

2 paise / 10KB


Local ` 0.80


International (ISD) ` 5.00

SMS Non P2P ` 2.00

Roaming Tariff Voice Calls Pulse Rate: in Minute (60 Seconds)

Calls

On-net

(BSNL)

Off-net

(Other

s)

Local ` 1.00

STD ` 1.50

Incoming ` 0.75

Video Calls Pulse Rate: in Second (1 Second)

Calls

On-net

(BSNL)

Off-net

(Other

s)

Local

5 ps STD

Incoming


Local ` 1.00


(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00

For more details, please log

on to our Circle Web Site or

Call Toll Free number or

contact our BSNL CSC/Retail

Outlet

‘SECOND’ PLAN

ISD Tariff Refer the ISD Tariff Table

USE SPECIAL TARIFF VOUCHERS (STV),

CUT YOUR COST ON

VOICE/VIDEO/SMS/DATA.

Migration Use respective Plan voucher of the plan

through C-Topup for migration

Migration through SMS is also possible.


USIM ` 59







will be barred. Only Number will be

retained for re-activation. Balance in

the account will be lapsed.

Voice Calls Charges Pulse Rate: in Minute (60 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.60 ` 0.70

STD ` 0.60 ` 0.70



10 Min. Off-net (Others) (Note: Freebies shall be







Call Charges:


(Landline/WLL Numbers should be prefixed

with STD Code of the area)






Change of F&F Numbers is permissible. Rs. 5

per change per number is chargeable

=========================== CUG (Closed Used Group)

0-25 ` 80 / Month

26 & above ` 60 / Month -----------------------------------------------------------











SMS to 53733 & Get Tariff Details on

Your Mobile! For available SMS STVs: STV SMS






blackout days.



Plan Voucher (MRP)

‘Minute’ Plan Voucher ` 37






account]





informed by SMS.

Video Call Charges Pulse Rate: in Minute (60 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Data Charges 2 paise / 10KB


Local ` 0.80


International

(ISD) ` 5.00

SMS Non P2P ` 2.00


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD ` 1.50

Incoming ` 0.75


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Incoming ` 1.00


Local ` 1.00


(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00

For more details, please log on to

our Circle Web Site or Call Toll

Free number or contact our

BSNL CSC/Retail Outlet

GSM Prepaid Tariff

‘MINUTE’ PLAN

ISD Tariff



Index

USE SPECIAL TARIFF VOUCHERS

(STV), CUT YOUR COST ON


GSM Prepaid Tariff

SMS Charges

SMS (P2P) Amount

On-net Off-net

Local ` 0.60 ` 0.70

National

(STD) ` 0.70 ` 0.80

International

(ISD) ` 5.00

SMS Non

P2P ` 2.00



migration


possible.


USIM ` 59





barred and only Incoming calls

are allowed.





lapsed.

Special Benefit:

Free Bundled Topup

of






Call Charges:



Code of the area)








===========================


0-25 ` 80 / Month


-----------------------------------------------------------


















blackout days.



Plan Voucher (MRP)

‘New General’ Plan Voucher ` 103


Plan Validity Extension Use plan voucher to extend the plan

validity.





informed by SMS.


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Data Charges

2 paise / 10KB


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD ` 1.50

Incoming ` 0.75


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Incoming ` 1.00


Local ` 1.00


(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00

For more details, please log on to our

Circle Web Site or Call Toll Free

number or contact our BSNL

CSC/Retail Outlet

‘NEW GENERAL’ PLAN


Calls

On-net

(BSNL) Off-net (Others)

Mobile &

Fixed Mobile Fixed

Local

STD `0.60 `0.70 `0.90


ISD Tariff


Index

` 100 (i.e. with full talk

Value and is applicable

Only to this plan)

USE SPECIAL TARIFF

VOUCHERS (STV), CUT YOUR

COST ON VOICE/VIDEO

/SMS/DATA.

GSM Prepaid Tariff



migration


possible.

SIM Cost (MRP)

Normal SIM: ` 20

(SIM Free at CSC)

USIM ` 59


(Both GP I & GP II

are applicable after expiry of plan

validity).


barred and only Incoming calls

are allowed.





lapsed.

Voice Calls Charges Pulse Rate: in Second (1Second)

Calls

On-net


Mobile

&

Fixed

Mobile Fixed

Local

STD 1.2 ps 1.5 ps 1.8 ps




within 30 days)




One F&F Numbers of BSNL Landline//WLL is allowed.

Call Charges:

30 Minutes Free per Day. Beyond free minutes, normal Call

Charges of the plan is applicable.



FFL<space><STD Code LL/WLL.>

Modification of F&F Numbers:

Change of F&F Numbers is permissible. Rs. 5 per change is

chargeable. Written request shall be given at the nearest

BSNL CSC.

===========================


0-25 ` 80 / Month


-----------------------------------------------------------

















Plan Voucher (MRP)

‘Anbu Jodi’ Plan Voucher ` 75






account]





informed by SMS.


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

SMS Charges

SMS (P2P) Amount

On-net Off-net

Local ` 0.60 ` 0.70

National

(STD) ` 0.70 ` 0.80

International

(ISD) ` 5.00

SMS Non

P2P ` 2.00




CSC/Retail Outlet

‘ANBU JODI’ PLAN

Data Charges

2 paise / 10KB


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00 ` 1.00

STD ` 1.50 ` 1.50

Incoming ` 0.75


Calls On-net

(BSNL)

Off-net

(Others)

Local

5 ps STD

Incoming


Local ` 0.85

National (STD) ` 0.90 International (ISD) ` 5.00 SMS Non P2P ` 2.00

Incoming ` 0.00

ISD Tariff







Call Charges:



Code of the area)



FFL<space><STD Code LL/WLL.>

Modification of F&F Numbers:

Change of F&F Numbers is permissible. Rs. 5 per change is

chargeable. Written request shall be given at the nearest

BSNL CSC.

===========================


0-25 ` 80 / Month


-----------------------------------------------------------


















blackout days.



Special Feature:

One F&F Numbers of BSNL Landline//WLL is allowed.

30 Minutes Free per Day. Beyond free minutes, normal

Call Charges of the plan is applicable.

Index




GSM Prepaid Tariff


Calls

On-net


Mobile &

Fixed Mobile Fixed

Local `0.50 `0.70 `0.90

STD `0.50 `0.80 `0.90

SMS Charges

SMS (P2P) Amount

On-net Off-net

Local 5 ps 15 ps

National(STD) 50 ps 60 ps

International

(ISD) ` 5.00

SMS Non P2P ` 2.00


plan through C-Topup for migration


possible.


USIM ` 59






allowed.


will be barred. Only Number will be

retained for re-activation. Balance

in the account will be lapsed.



45 Min. Off-net (Others) 20 Local SMS & 20 National SMS

45 MB Data

(Note: Freebies shall be consumed

within30 days)





Mobile/Landline//WLL (3 On-net & 2 Off-net) are allowed.

Call Charges:

Local Mobile/LL/WLL:

On-net ` 0.15 / Min. - Off-Net ` 0.35 / Min.


Code of the area)




<space><3rdtNo.><space><4thNo.> <space><5th No.>


Code of the area)





===========================


0-25 ` 80 / Month


-----------------------------------------------------------















For currently available Offers from BSNL: OFFER


blackout days.



Plan Voucher (MRP) ‘Student Special’

Plan Voucher ` 97

Initial Plan Validity:

180 Days





account]





informed by SMS.

Data Charges

2 paise / 10KB


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD ` 1.50

Incoming ` 0.75


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Incoming ` 1.00


Local ` 0.60


(ISD) ` 5.00

SMS Non P2P ` 2.00 Incoming ` 0.00




CSC/Retail Outlet

STUDENT SPEICAL PLAN

ISD Tariff




Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Index





Index

GSM Prepaid Tariff


USIM ` 59






During GP-II, both OG & IC calls will

be barred. Only Number will be

retained for re-activation. Balance in

the account will be lapsed.


Calls On-net

(BSNL)

Off-net

(Others)

Local 1.2 ps 1.5 ps

STD



3125 Sec. Off-net (Others) 10 MB Data


within 30 days)






Call Charges:

Local Mobile/LL/WLL: ` 0.40 / Min.


Code of the area)








===========================


0-25 ` 80 / Month


-----------------------------------------------------------


















blackout days.

1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day

& 5. New Years Eve 31st Dec.

Plan Voucher (MRP) ‘Jai Jawan’ Plan Voucher ` 98






account]





informed by SMS.


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.50

STD

Data Charges

2 paise / 10KB


Local ` 0.60


International

(ISD) ` 5.00

SMS Non P2P ` 2.00


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD

Incoming ` 0.75


Calls On-net

(BSNL)

Off-net

(Others)

Local

5 ps STD

Incoming


Local ` 0.75


(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00




CSC/Retail Outlet

‘JAI JAWAN’ PLAN

ISD Tariff


Special Feature Voice Calls to 2 BSNL Mobile/ Fixed/

WLL Numbers anywhere in the country

while in Home or National Roaming 20

Minutes Free per Day combined on the 2

Numbers.

Activation procedure: (SMS format) FMF<space><1st BSNL No.> <space> 2nd

BSNL No.>

Send SMS to 53733

(For LL/WLL STD codes shall be

prefixed)

Rs.5 per number per change is

chargeable.

Personnel of

RPF,SAP,CRPF,RAF,COBRA,

CISF,SPG,IHG,BSF,ITBP,NS

G, RR,AR,ICG,DSC,SFF,SSB

are only eligible to avail the

Jai Jawan Plan

USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON


GSM Prepaid Tariff

Migration Use respective Plan voucher of

the plan through C-Topup for

migration


possible.


USIM ` 59






allowed.





lapsed.


Calls On-net

(BSNL)

Off-net

(Others)

Local 1.2 ps 1.5 ps

STD



4500 Sec. Off-net (Others) 25 Local & 25 National SMS

50 MB Data

(Note: Freebies shall be

consumed

within 30 days)






Call Charges:





(Landline/WLL Numbers should be prefixed with STD Code

of the area)



Change of F&F Numbers is permissible. Rs. 5 per change per

number is chargeable

===========================


0-25 ` 80 / Month


-----------------------------------------------------------






Boosters (STVs) Details, Free Calls & Balance:*124#












blackout days.

1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day&


Plan Voucher (MRP) ‘Roamfree’ Plan Voucher

` 199






account]





informed by SMS.

Video Call Charges Pulse Rate: in Second (1 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local 4 ps

STD

Data Charges

2 paise / 10KB


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD ` 1.50

Incoming ` 0.00 in BSNL NW

` 0.75 in MTNL NW


Calls On-net

(BSNL)

Off-net

(Others)

Local 5 ps

STD

Incoming 0ps in BSNL N/W

5 ps in MTNL N/W

SMS Charges

SMS (P2P) Amount

Local ` 0.80


(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00


Circle Web Site or Call Toll Free number

or contact our BSNL CSC/Retail Outlet

‘ROAM FREE’ PLAN

ISD Tariff Refer the ISD Tariff Table

SMS Charges

SMS (P2P) Amount

On-net Off-net

Local ` 0.60 ` 0.70

National(STD) ` 0.70 ` 0.80

International

(ISD) ` 5.00

SMS Non P2P ` 2.00


Index

USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA.

SMS Charges

SMS (P2P) Amount

On-net Off-net

Local ` 0.50 ` 0.60


International

(ISD) ` 5.00

SMS Non P2P ` 2.00


Index

GSM Prepaid Tariff



migration


possible.


USIM ` 59






allowed.





lapsed.


Calls On-net

(BSNL)

Off-net

(Others)

Local 1.2 ps 1.5 ps

STD


Local/STD



within 30 days)

Every month 50 SMS Local/

National – Any N/W - free




Maximum of 5 F&F Numbers of Any


Call Charges:

On-net ` 0.20 / Min. - Off-Net ` 0.40 / Min.


Code of the area)




<space><3rdtNo.><space><4thNo.> <space><5th No.>





===========================


0-25 ` 80 / Month


-----------------------------------------------------------


















blackout days.



Plan Voucher (MRP)

‘Nesam Gold’ Plan Voucher ` 49






account]





informed by SMS.


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.50 ` 2.00

STD

Data Charges

2 paise / 10KB

Roaming Tariff

Voice Calls Pulse Rate: in Minute (60 Seconds)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD

Incoming ` 0.75

Video Calls Pulse Rate: in Minute (60 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local

` 2.00 STD

Incoming

SMS Charges

SMS (P2P) Amount

On-net Off-net

Local ` 0.70 ` 0.80

National(STD)

International

(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00




‘NESAM GOLD’ PLAN

Promotional Plan valid upto 29.05.2014

ISD Tariff


USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON VOICE/VIDEO/SMS/DATA.

Special Feature: Always Full Talk Value offered with Topup of MRP Rs.200 & Multiples of Rs.200/-

SMS Charges

SMS (P2P) Amount

On-net Off-net

Local ` 0.60 ` 0.70


International

(ISD) ` 5.00

SMS Non P2P ` 2.00


Calls

On-net


Mobile &

Fixed Mobile Fixed

Local `0.60 `0.70 `0.80

STD


Index

GSM Prepaid Tariff


plan through C-Topup for migration


possible.


USIM ` 59

GRACE PERIOD

Grace Period I 15 days Grace Period II 165 days





allowed.





lapsed.


Local/STD

3600 Sec. On-net (BSNL) &

100 SMS Local ON-NET (BSNL)

-Free


within 30 days)


Other Tariff & General information FRIENDS & FAMILY (Reduced Call Charges):

Maximum of 2 F&F Numbers of Local

BSNL Mobile/Landline//WLL are allowed.

Call Charges:

On-net ` 0.40 / Min..


Code of the area)






Change of F&F Numbers is permissible. Rs.5 per change


===========================


0-25 ` 80 / Month


-----------------------------------------------------------


Your Mobile Number *888#
















blackout days.

1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day

& 5. New Years Eve 31st Dec.


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Data Charges

2 paise / 10KB


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD ` 1.50

Incoming ` 0.75

Video Calls Pulse Rate: in Minute (60 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Incoming ` 1.00


Local ` 1.00


(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00




CSC/Retail Outlet

‘BSNL SIMPLE’ PLAN 100

Promotional plan offer valid upto 25.05.2014

ISD Tariff


Plan Validity Extension Topups starting MRP of Rs. 10

onwards will extend the validity

on prorate basis.

TOPUPS

MRP ` Validity

in Days

TOPUPS

MRP ` Validity

in Days

10 18 55 99

20 36 60 108

30 54 70 126

40 72 80 144

50 90 90 162

100 to 1100, 3300 , 5500 180

USE SPECIAL TARIFF VOUCHERS (STV), CUT YOUR COST ON

VOICE/VIDEO/SMS/DATA

Plan Voucher (MRP) ‘BSNL Simple Plan-100’

Plan Voucher ` 81


GSM Prepaid Tariff


USIM ` 59


(Both GP I & GP II are

applicable after expiry of

plan validity).

During GP-I, OG calls will

be barred and only Incoming

calls are allowed.

During GP-II, both OG & IC

calls will be barred. Only

Number will be retained for

re-activation. Balance in the

account will be lapsed.


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.80

STD ` 1.00



168 Min. Off-net (Others) 50 Local + 50 National SMS

200MB Data

(Note: Freebies shall be



TAMILNADU TELECOM CIRCLE

Web site: tamilnadu.bsnl.co.in - Call Toll Free: 1503


Migration from other plans:

Customers of other plan can migrate into this plan

using Plan Voucher MRP `705 through C-Top-up

only.

===========================


0-25 ` 80 / Month


-----------------------------------------------------------






Boosters (STVs) Details, Free Calls & Balance:

*124#



To know USSD Services activated dial

*456*00#








Facility of reduced rate will not be available on

5 blackout days.

1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New

Years Eve 31st Dec.

Plan Voucher (MRP)

‘RTP-FR’ Plan Voucher ` 705


Plan Validity

Extension Use Plan voucher


Send SMS CONTINUE to

53733. [Sufficient balance (to the

extent of MRP of plan voucher)

should be available in your account]

Automatic Extension of Plan

Validity will be done on the 2nd

day of GP-I, if sufficient

balance is available at

customer’s account. Customer

will be informed by SMS.


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Data Charges

2 paise / 10KB


Local ` 1.00


International

(ISD) ` 5.00

SMS Non P2P ` 2.00

Roaming Tariff

Voice Calls

Pulse Rate: in Minute (60 Seconds)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.80

STD ` 1.00

Incoming ` 0.00

Video Calls


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 2.00

STD

Incoming ` 1.00

SMS Charges

SMS (P2P) Amount

Local ` 1.00


(ISD) ` 5.00

SMS Non P2P ` 2.00

Incoming ` 0.00

For more details, please

log on to our Circle Web

Site or Call Toll Free

number or contact our

BSNL CSC/Retail Outlet

‘ROAMING TARIFF PLAN’ (RTP-FR)

ISD Tariff


Index

Security Deposit [SD] Local + STD ` 500

Local + STD + ISD: ` 2000

Local + STD + ISD +

International Roaming:

` 5000

[SD is non-interest bearing

and refundable upon

surrender subject to clearance

of all dues]

Annual Payment option

Pay Rs.1115/- (exclusive of ST) and

get discount of Rs.73/- (exclusive of

ST) on 12 months FMC.

Any special discount schemes on

FMC or FMC+ Usage will not be

clubbed with annual payment

option under postpaid voice and

data plans


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.70 ` 0.70

STD ` 0.90

Freebies offered per

month

Free Usage

Value ` 60





===========================

Local CUG (Closed User Group)

3-25 ` 80 / Month

26 -249 ` 60 / Month

250-599 ` 40 / Month

600-999 ` 20 / Month

Above 999 ` 5 / Month

National/Zonal CUG (Closed User Group)

3-25 ` 180 / Month

26 -249 ` 160 / Month

250-599 ` 140 / Month

600-999 ` 120 / Month


Note: The FMC mentioned above is in addition to the

normal FMC of the Plan. The call charge within the

CUG is free and charges outside CUG are as per

respective tariff plan. CUG number can be from

BSNL 2G/3G Mobile numbers and there is no

restriction on the mix of plan for formation of CUG.

National CUG tariff is applicable where it is

technically feasible. CUG is applicable for Voice Calls

only.

-----------------------------------------------------------

Exemption for Security Deposit

(Local/STD)

BSNL Employees

Employees of Central /State Govt./Central PSUs

Bank employees who give ECS mandate from their

own bank/Central/State Govt & Central PSUs.

Corporate Customers taking minimum 5 connections

in Corporate Name

Existing BSNL Subscribers upon request with the

following conditions:

1. Fill up a mandate form to allow existing deposit of

PSTN phones towards outstanding of the Cellular

phone.

2. Telephone to be applied in the same name as PSTN

3. Category of Mobile connection will remain same as of

PSTN (Local/STD)

3G -Video Call Charges Pulse Rate: in Minute (60 Second)

Calls Home LSA

Local ` 0.70

STD ` 1.00

Incoming Free

Data Charges

Home LSA & National Roaming

1 paise / 10KB

For APN BSNL Stream: ` 0.0025/10

KB

SMS Charges

SMS (P2P) Amount

Local ` 1.00

National (STD)


SMS Non P2P ` 2.00

Roaming Tariff Voice Calls


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD ` 1.00

Incoming ` 0.75

3G-Video Calls Pulse Rate: in Minute (60 Seconds)

Calls While Roaming

Local ` 1.50

STD

Incoming ` 1.00


Local ` 1.00


(ISD) ` 5.00

SMS Non P2P ` 3.00

For more details, please log on to our Circle Web Site or Call Toll

Free number or contact our BSNL CSC/Retail Outlet

GSM Postpaid Tariff

PLAN - 99

ISD Tariff


Fixed Monthly Charges

(FMC)

FMC; ` 99

Initial charges Activation Charge*

` 100

Index

Service Charges as applicable is extra

for the above usages

Facility of reduced rate will not be available

on 5 blackout days.





Local + STD + ISD +


` 5000


and refundable upon


of all dues]









data plans

Voice Calls Charges Pulse Rate: in Second

Calls On-net

(BSNL)

Off-net

(Others)

Local 1.2ps 1.2ps

STD 1.2ps


month Free Calls 100 Min. (Local +

STD) in Home

LSA/Roaming)

100 SMS Free

(Local/National in Home LSA

/Roaming)





===========================


(Local/STD)

BSNL Employees

Employees of Central /State Govt./Central

PSUs

Bank employees who give ECS mandate

from their own bank/Central/State Govt &

Central PSUs.

Corporate Customers taking minimum 5

connections in Corporate Name

Existing BSNL Subscribers upon request

with the following conditions:

Fill up a mandate form to allow existing

deposit of PSTN phones towards

outstanding of the Cellular phone.

Telephone to be applied in the same

name as PSTN

Category of Mobile connection will

remain same as of PSTN (Local/STD)


Calls Home LSA

Local ` 1.00

STD ` 1.50

Incoming Free

SMS Charges

SMS (P2P) Amount

Local ` 1.00

National (STD)


SMS to Content

Providers ` 3.00

Roaming Tariff Voice Calls Pulse Rate: Second

Calls On-net

(BSNL)

Off-net

(Others)

Local

1.2ps STD

Incoming


Calls While Roaming

Local ` 1.50

STD

Incoming ` 1.00


Local ` 1.00


(ISD) ` 5.00

SMS to Content

Providers ` 3.00



GSM Postpaid Tariff

PLAN – 145 (RTP)

ISD Tariff



(FMC)

FMC; ` 145


` 100

Data Charges


0.01/ 10KB

For APN BSNL Stream: ` 0.0025/10KB

Index

Service Charges as

applicable is extra for the

above usages

Facility of reduced rate will not be

available on 5 blackout days.

1.New Year Day 1st Jan, 2. Holi 3. Pre

Diwali 4. Diwali Day& 5. New Years

Eve 31st Dec.



Local + STD + ISD +


` 5000


and refundable upon


of all dues]









data plans

Voice Calls Charges Pulse Rate: in Minute

(60 Seconds)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD ` 1.00


month Free Calls 100 Min. (Local +

STD) in Home SA/Roaming)

100 SMS Free

(Local/National in Home LSA

/Roaming)





===========================


(Local/STD)

BSNL Employees


PSUs



Central PSUs.





4. Fill up a mandate form to allow

existing deposit of PSTN phones towards


5. Telephone to be applied in the same

name as PSTN

6. Category of Mobile connection will



Calls Home LSA

Local ` 1.00

STD ` 1.50

Incoming Free

SMS Charges

SMS (P2P) Amount

Local ` 1.00

National (STD)


SMS to Content

Providers ` 3.00

Roaming Tariff Voice Calls Pulse Rate: Minute ( 60 Seconds)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 1.00

STD

Incoming Free


Calls While Roaming

Local ` 1.50

STD

Incoming ` 1.00


Local ` 1.00


(ISD) ` 5.00

SMS to Content

Providers ` 3.00



GSM Postpaid Tariff

PLAN – 149 (RTP-FR)

ISD Tariff



(FMC)

FMC; ` 149


` 100

Data Charges


` 0.01/ 10KB

For APN BSNL Stream: ` 0.0025/10KB

Index

` 1.00



Facility of reduced rate will not be

available on 5 blackout days.


Diwali 4. Diwali Day & 5. New Years

Eve 31st Dec.

GSM Postpaid Tariff

For more details, please log on to our Circle Web Site or Call Toll Free number


ISD Tariff





Local + STD + ISD + International

Roaming: ` 5000

[SD is non-interest bearing and

refundable upon surrender subject

to clearance of all dues]

Voice Calls Charges

Pulse Rate: in Second (1 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.010 ` 0.012

STD ` 0.012

Freebies offered per month

Free Usage Value

` 200 Free Data Usage 200 MB

(Applicable in home LSA/ Roaming)





3-25 ` 70 / Month

26 -249 ` 50 / Month

250-599 ` 30 / Month

600-999 ` 15 / Month



3-25 ` 170 / Month

26 -249 ` 150 / Month

250-599 ` 130 / Month

600-999 ` 110 / Month


Note: The FMC mentioned above is in addition

to the normal FMC of the Plan. The call charge

within the CUG is free and charges outside CUG

are as per respective tariff plan. CUG number

can be from BSNL 2G/3G Mobile numbers and

there is no restriction on the mix of plan for

formation of CUG. National CUG tariff is

applicable where it is technically feasible. CUG

is applicable for Voice Calls only.

-----------------------------------------------------------


(Local/STD) BSNL Employees


Bank employees who give ECS mandate from

their own bank/Central/State Govt & Central

PSUs.



Existing BSNL Subscribers upon request with

the following conditions:

1. Fill up a mandate form to allow existing

deposit of PSTN phones towards outstanding

of the Cellular phone.

2. Telephone to be applied in the same name as

PSTN

3. Category of Mobile connection will remain

same as of PSTN (Local/STD)

3G -Video Call Charges

Pulse Rate:

in Minute (60 Second)

Calls Home LSA

Local ` 0.70

STD ` 1.00

Incoming Free

Data Charges


1 paise / 10KB

For APN BSNL Stream:

` 0.0025/10 KB

SMS Charges

SMS (P2P) Amount

Local ` 0.50


International

(ISD) ` 5.00

SMS Non P2P ` 3.00


Pulse Rate: in Second (1 Second)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.012

STD ` 0.012

Incoming ` 0.010


Calls While Roaming

Local ` 1.50

STD

Incoming ` 1.00


Local ` 0.80


(ISD) ` 5.00

SMS Non P2P ` 3.00

PLAN - 225

Fixed Monthly Charges (FMC)

FMC; ` 225


Pay Rs.2532/- (exclusive of ST) and get discount of Rs.168- (exclusive

of ST) on 12 months FMC.

Any special discount schemes on FMC

or FMC+ Usage will not be clubbed

with annual payment option under

postpaid voice and data plans


` 100

Index

/



Facility of reduced rate will not

be available on 5 blackout days.


Diwali 4. Diwali Day & 5. New Years

Eve 31st Dec.

GSM Postpaid Tariff





CSC/Retail Outlet




Roaming: ` 5000


refundable upon surrender subject to

clearance of all dues]

Initial charges Activation Charge* ` 100

Voice Calls Charges Pulse Rate: 15 Second

Call charges ` / Minute

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.30 ` 0.50

STD ` 0.50


Free Usage Value ` 300

Free Data Usage 250 MB

(Applicable in home LSA/

Roaming)





3-25 ` 50 / Month

26 -249 ` 30 / Month

250-599 ` 15 / Month

600-999 ` 10 / Month



3-25 ` 150 / Month

26 -249 ` 130 / Month

250-599 ` 110 / Month

600-999 ` 90 / Month



to the normal FMC of the Plan. The call charge

within the CUG is free and charges outside

CUG are as per respective tariff plan. CUG

number can be from BSNL 2G/3G Mobile

numbers and there is no restriction on the mix

of plan for formation of CUG. National CUG

tariff is applicable where it is technically

feasible. CUG is applicable for Voice Calls

only.

-----------------------------------------------------------







in Corporate Name





phone.


6. Category of Mobile connection will remain same as

of PSTN (Local/STD)


Calls Home LSA

Local ` 0.70

STD ` 1.00

Incoming Free

Data Charges


1 paise / 10KB


` 0.0025/10 KB

SMS Charges

SMS (P2P) Amount

Local ` 0.50


International

(ISD) ` 5.00

SMS Non P2P ` 3.00

Roaming Tariff Voice Calls Pulse Rate: 15 Second

Call Charges ` / Minute

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.50

STD ` 0.50

Incoming ` 0.50


Calls While Roaming

Local ` 1.50

STD

Incoming ` 1.00


Local ` 0.80


(ISD) ` 5.00

SMS Non P2P ` 3.00

PLAN - 325


FMC; ` 325


Pay Rs.3658/- (exclusive of ST) and get discount of Rs.242/- (exclusive of

ST) on 12 months FMC


or FMC+ Usage will not be clubbed with

annual payment option under postpaid

voice and data plans

Index

Service Charges as applicable is

extra for the above usages

Facility of reduced rate will not be available

on 5 blackout days.

1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4.

Diwali Day & 5. New Years Eve 31st Dec.

GSM Postpaid Tariff




Local + STD + ISD +

International Roaming: ` 5000


and refundable upon


of all dues]

For more details, please log on to our Circle Web Site or Call Toll Free number or

contact our BSNL CSC/Retail Outlet


Voice Calls Charges Pulse Rate: 15 Second


Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.30 ` 0.30

STD ` 0.40


Free Usage Value in `490

Free Data Usage 500MB

(Applicable in home LSA/

Roaming)





` 5 / Month

For a Group of minimum 3 and maximum no

limit.


3-25 ` 100 / Month

26 -249 ` 80/ Month

250-599 ` 60 / Month

600-999 ` 40 / Month



to the normal FMC of the Plan. The call

charge within the CUG is free and charges

outside CUG are as per respective tariff plan.

CUG number can be from BSNL 2G/3G

Mobile numbers and there is no restriction on

the mix of plan for formation of CUG.


technically feasible. CUG is applicable for

Voice Calls only.

-----------------------------------------------------------







in Corporate Name





phone.


9. Category of Mobile connection will remain same as

of PSTN (Local/STD)


Calls Home

LSA

Local ` 0.70

STD ` 1.00

Incoming Free

Data Charges


1 paise / 10KB


` 0.0025/10 KB

SMS Charges

SMS (P2P) Amount

Local ` 0.30


International

(ISD) ` 5.00

SMS Non P2P ` 3.00

Roaming Tariff Voice Calls Pulse Rate: 15 Second

Call Charges ` / Minute

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.50

STD ` 0.50

Incoming ` 0.50


Calls While

Roaming

Local ` 1.50

STD

Incoming ` 1.00


Local ` 0.80


(ISD) ` 5.00

SMS Non P2P ` 3.00

PLAN - 525

Fixed Monthly Charges FMC; ` 525


Pay Rs. 5,909/- (exclusive of

ST) and get discount of Rs.391/-

(exclusive of ST) on 12 months FMC



clubbed with annual payment option

under postpaid voice and data plans

Index

Service Charges as applicable

is extra for the above usages

Facility of reduced rate will not be available on 5 blackout days.

1.New Year Day 1st Jan, 2. Holi 3. Pre Diwali 4. Diwali Day & 5. New Years Eve 31st Dec.



Local + STD + ISD +

International Roaming: ` 5000


refundable upon surrender

subject to clearance of all dues]

BHARAT SANCHAR NIGAM LIMITED

(A Government of India Enterprise)




Initial charges Activation Charge ` 100



Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.00 ` 0.40

STD ` 0.40 ` 0.50


month Free Local calls Unlimited*

Free STD Calls 1500 Minutes* Free SMS Local/National 500

Nos.


[*Only on-net (BSNL) within

home LSA]




Local CUG

Not available.


3-25 ` 80 / Month

26 -249 ` 60/ Month

250-599 ` 40 / Month

600-999 ` 20 / Month


Note: The FMC mentioned above is in addition to the

normal FMC of the Plan. The call charge within the

CUG is free and charges outside CUG are as per

respective tariff plan. CUG number can be from

BSNL 2G/3G Mobile numbers and there is no

restriction on the mix of plan for formation of CUG.


technically feasible. CUG is applicable for Voice

Calls only.

-----------------------------------------------------------


(Local/STD)

BSNL Employees


PSUs



Central PSUs.





1. Fill up a mandate form to allow existing

deposit of PSTN phones towards


2. Telephone to be applied in the same

name as PSTN

3. Category of Mobile connection will



Calls Home LSA

Local ` 0.70

STD ` 1.00

Incoming Free

Data Charges


1 paise / 10KB


` 0.0025/10 KB

SMS Charges

SMS (P2P)

Amount

On-

net

Off-

net

Local `0.00 ` 0.30

National

(STD) ` 0.40

International

(ISD) ` 5.00

SMS

Non P2P ` 3.00



Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.50

STD ` 0.50

Incoming ` 0.50


Calls While Roaming

Local ` 1.50

STD

Incoming ` 1.00


Local ` 0.80


(ISD) ` 5.00

SMS Non P2P ` 3.00

GSM Postpaid Tariff

PLAN - 725


FMC; ` 725


Pay Rs. 8,160/- (exclusive of ST) and

get discount of Rs.540/- (exclusive of ST)

on 12 months FMC

Any special discount schemes on FMC or

FMC+ Usage will not be clubbed with

annual payment option under postpaid

voice and data plans

Index

Service Charges as applicable is

extra for the above usages



Security Deposit [SD] Local + STD ` 500 Local + STD + ISD: ` 2000


Roaming: ` 5000


refundable upon surrender subject

to clearance of all dues]

BHARAT SANCHAR NIGAM LIMITED

(A Government of India Enterprise)




CSC/Retail Outlet




Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.00 ` 0.20

STD ` 0.00 ` 0.30


Free Local calls Unlimited*

Free STD Calls Unlimited* Free SMS Local/National

2000 Nos.


[*Only on-net (BSNL) within

home LSA]




-----------------------------------------------------------

Exemption for Security

Deposit (Local/STD) BSNL Employees

Employees of Central /State

Govt./Central PSUs

Bank employees who give ECS

mandate from their own

bank/Central/State Govt & Central

PSUs.

Corporate Customers taking

minimum 5 connections in Corporate

Name

Existing BSNL Subscribers upon

request with the following

conditions:

1. Fill up a mandate form to allow

existing deposit of PSTN phones

towards outstanding of the

Cellular phone.

2. Telephone to be applied in the

same name as PSTN

3. Category of Mobile connection

will remain same as of PSTN

(Local/STD)


Calls Home LSA

Local ` 0.70

STD ` 1.00

Incoming Free

SMS Charges

SMS (P2P)

Amount

On-

net

Off-

net

Local ` 0.00 ` 0.30


International

(ISD) ` 5.00

SMS Non P2P ` 3.00

Roaming Tariff

Voice Calls Pulse Rate: in Minute (60 Seconds)

Calls On-net

(BSNL)

Off-net

(Others)

Local ` 0.30

STD ` 0.30

Incoming ` 0.00


Calls While Roaming

Local ` 1.50

STD

Incoming ` 1.00

SMS Charges

SMS (P2P) Amount

Local ` 0.80


(ISD) ` 5.00

SMS Non P2P ` 3.00

GSM Postpaid Tariff

PLAN - 1500


FMC; ` 1500


Pay Rs. 16883/- (exclusive of ST) and get discount of Rs.1,117/- (exclusive

of ST) on 12 months FMC


or FMC+ Usage will not be clubbed

with annual payment option under

postpaid voice and data plans

Data Charges


1 paise / 10KB


` 0.0025/10 KB

Index

Service Charges as applicable is extra for the above usages



Index

SPECIAL TARIFF VOUCHERS (STV)

Special Tariff Vouchers (Boosters) which are attached to different plans, tariff for different usages, its validity

period and its activation procedures are given below. The prepaid customers are allowed to use more than one

STV at a time subject to the conditions stipulated in this regard.

The available STVs have been grouped as Group-I (General), Group-II (Local/ STD Voice), Group-III (Rate

Cutter & Volume based SMS), [Group-IV – GPRS (currently withdrawn)] and Group-V.

BSNL Customers can use maximum of 7 STVs simultaneously. (One STV each from Group I, II, III and 4 STVs from Group-V at a time)

Group - I (General)

Name of the STV MRP in

Rs.

Validity

(in days)

Applicability for

activation

through CTOPUP

Format for

sending SMS

to 53733

Applicability

for activation

through SMS

Unlimited Local On-net 344 27 All Prepaid

plans VOICE344

All prepaid

plans

Unlimited Local On-net 894 81 All Prepaid

plans VOICE894

All prepaid

plans

Local calls from BSNL Mobile to

BSNL Mobile---10p/min

Local calls from BSNL Mobile to

Land Line / WLL/Other

Networks—49p/min.

99 30 All Prepaid

plans VOICE99

All prepaid

plans

STV( Min)

Local On-net calls while at Home

LSA --60p/min;

LocalOff-net calls while at Home

LSA -70p/min

STD On-net calls while at Home

LSA --60p/min ;

STD Off-net calls while at Home

LSA -70p/min

Call charges while in roaming is as

per per Minute Plan All other

charges are asper per minute Plan

22 90 Saral Anant

plan &

Life Time Plan N/A

STV(Per Sec )

Local On-net calls while at Home

LSA –1.2p/sec ;

LocalOff-net calls while at Home

LSA -1.5p/sec

STD On-net calls while at Home

LSA –1.5p/sec ;

STD Off-net calls while at Home

LSA -1.5p/sec

Call charges while in roaming is

asper Per Second plan All other

charges are asper per Second Plan

23 90 Saral Anant

Plan &

Life Time Plan N/A

Local & STD calls On net –Rs 0.20

/min 47 30

All Prepaid

plans VOICE47

All prepaid

plans

Local On-net @ 10p/Min 65 30 All Prepaid

plans VOICE65

All prepaid

plans

Local/STD Rs.1.00/3Min (On-net) &Rs.1.20/3 (Off-net)

28 30 All Prepaid

plans VOICE28 All prepaid plans

Local Any Network @ 1.2p/2Sec in Home LSA 44 30

All Prepaid

plans VOICE44

All Prepaid

plans

Local Calls Charges:

i) To Mobile BSNL N/w @ Rs.0.10/min,

ii) To Landline/WLL BSNL N/W @

Rs.0.49/min,

To other N/W (LL/WLL/Mobile)

@ Rs.0.49/min

290 90 All Prepaid

plans VOICE290

All prepaid

plans

Local Calls On-net Unlimited, Off-net

Local Calls 1500 minutes FREE 699 30

All Prepaid

plans N/A

Local & STD Voice Calls On-net

10p/Min & Off-net 30p/Min 152 30

All Prepaid

plans N/A

Local Any Network @ 30p/Min +

UV* Rs.50 213 90

All Prepaid

plans VOICE213

All Prepaid

plans

Local Any Network @ 1.2p/2Sec in

Home LSA 122 90

All Prepaid

plans VOICE122

All Prepaid

plans

Local On-net& STD On-net -1p/sec

Local Off-net& STD Off-net -1.2p/sec

15 30 All Prepaid

plans except

Jaijawan Plan

VOICE15 All Prepaid

plans except

Jaijawan Plan 43 90 VOICE43

Local On-net& STD On-net -50p/Min

Local Off-net& STD Off-net -60p/min

17 30 All Prepaid

plans except

Nesam Gold &

Jaijawan plans

VOICE17 All Prepaid

plans except

Nesam Gold &

Jaijawan

plans 31 90 VOICE31

Unlimited Local On-net and 500 Min

free Local/STD calls Any-net 574 27

All Prepaid

plans VOICE574

All Prepaid

plans

Unlimited Local On-net and 1500 Min

free Local/STD calls Any-net 1494 81

All Prepaid

plans VOICE1494

All Prepaid

plans

National Roaming STV- O/G Local &

STD Voice call-1.5p/sec while at

National Roaming. Incoming

Voice calls - Free

5 1 All Prepaid

Plans

Roam5 All Prepaid

Plans

69 30 Roam69

91 90 Roam91

Group-I (Voice Combo Voucher (thru’ CTOP-UP and SMS)

Feature MRP in Rs. Validity

in Days

SMS

Keyword

Local Any Network @ 30p/Min + UV*

Rs.20 71 30 COMBO71

STD Any Net 35p/Min + UV* Rs.30 169 30 COMBO169

Local/STD Any Net 35p/Min + UV*

Rs.40 219 45 COMBO219

*UV-Usage Value

Group-I (Combo STVs having the combined features of Voice, SMS, Video & Data)

The reduced SMS rate and free data usage will be available while in national roaming also, in BSNL network.

The reduced rate in case of Voice call & video call will be available while in Home LSA only.

During the validity period of combo STVs, If a customer recharges again the same combo STV,

i) The revised validity is from the Date of Activation only.

ii) Unutilized FREE DATA - if any, will be carried forward -if the customer is in 3G and applies 3G

Combo

iii) Unutilized Free Data – if any, will not be carried forward - if the customer is in 3G speed and

applies 2G Combo and vice versa)

iv) Upto one hundred SMS per SIM per day, the SMS charges will be as per the plan/STV

subscribed by the customer; and

Beyond 100 SMS per SIM per day, the SMS charges will be as per the plan or 50 paise per SMS

whichever is more.

<End of Group-I>

PARTICULARS 3G STV

a) MRP of STV in Rs. (incl. of S.Tax) 345

b) Validity 30 days

c) Activation Through C-TOP UP only

d) Features>>

e) Voice Call(Local/STD) Rs/min

-On-net 0.30

-Off-net 0.50

i) Video call Any Network (Local/STD) 0.70

ii) SMS Any Network (Local/STD) (Rs./SMS) 0.10

iii) Free Data Usage in MB 1000MB

Group - II (Unlimited Local /STD voice) :

NAME OF THE STV MRP

IN RS.

VALID

ITY IN

DAYS

APPLICABILITY

FOR ACTIVATION

THROUGH CTOPUP

FORMAT FOR

SENDING SMS

TO 53733

APPLICABILITY

FOR ACTIVATION

THROUGH SMS

80 Min Local/STD

Any-Net 34 1

All Prepaid

plans N/A ---

Unlimited

Local/STD On-net 164 6 -do- VOICE164

All prepaid

plans

Local –On-net--

video calls free 125

minutes

57 30 -do- VOICE57 All prepaid

plans

800 Minutes

Local/STD On-net

Night (11PM to

06AM)

59 30 -do- N/A All prepaid

plans

1800 Minutes

Local/STD On-net

Night (11PM to

06AM)

121 30 -do- N/A All prepaid

plans

350 Min

Local/STD Any-

Net

135 30 All Prepaid

plans N/A

All Prepaid

Plans

Unlimited

Local/STDOn-net

Voice Calls

701 30 -do- VOICE701 All prepaid

plans

<end of group II>

Group -III (Rate Cutter & Volume based SMS STVs ) : :

NAME OF THE STV MRP IN RS VALIDITY IN DAYS

APPLICABILITY FOR

ACTIVATION THROUGH

CTOPUP

FORMAT FOR

SENDING SMS

TO 53733

APPLICABILITY FOR

ACTIVATION THROUGH

SMS

130 SMS Free

Local/National – Any

Network

12 7

For current plans

and Nesam Group of

plans

SMS12

For current plans

and Nesam Group

of plans

265 SMS Free


Network

21 15 ....do…. SMS21 ....do….

385 SMS Free


Network

33 30 ....do…. SMS33 ....do….

860 SMS Free


Network

54 30 ....do…. SMS54 ....do….

a) Local/National On-

net SMS: 100 SMS

per day FREE*

b) Local/National Off-

net SMS: 12p/SMS*

36 15 ....do…. SMS36 ....do….


Rs

Vali

dity

in

days

Applicability for

activation

through

CTOPUP

Format for

sending SMS

to 53733

Applicability for

activation through

SMS

a) Local/National On-net SMS: 100

SMS per day FREE*

b) Local/National Off-net SMS:

12p/SMS*

56 30 ....do…. SMS56 ....do….

1650 SMS Free Local/National –

Any Network 83 30 ..do.. SMS83 …do…

3000 SMS Free Local/National –

Any Network 147 60 ..do.. SMS147 …do..

*The SMS tariff is applicable upto 100 SMS/day/SIM only. All the SMS beyond 100 SMS/day/SIM will be

charged Rs.0.50/SMS or SMS charges as per plan whichever is higher.

SMS Combo Voucher ( thru’ CTOP-UP and SMS)

*UV-Usage Value

50 to 100 SMS per day- SMS charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per

plan whichever is more is applicable. Both Local and National SMS

Volume based STVs- effect from 16.01.2014 to 15.04.2014 STV feature

Validity

in days

MRP in Rs. (incl. of

S.Tax)

SMS keyword to be

sent to 53733

Local /National 400 SMS free to

any network 7 days 19 SMS19

Local /National 1600 SMS free

to any network 30 days 72 SMS72

Both the above two STVs are applicable while in Home LSA and National roaming.

Both the above two STVs are applicable for all plans.

<End of Group III>

Group -IV GPRS STVs - currently withdrawn.

(Unified DATA STVs introduced for the Data Users which are not grouped under this.)

<End of Group IV>

FEATURE MRP

IN RS

UV

OFFERED

IN RS.

FREE

SMS

USAGE

VALIDITY

IN DAYS SMS KEYWORD

50 SMS Free + Rs.5 UV* 13 5 50 2 COMBO13

Group V-ISD – STVs :

SL.NO. NAME OF THE STV MRP VALID

ITY

APPLICABILI

TY FOR

ACTIVATION

THROUGH

CTOPUP

FORMAT FOR

SENDING SMS TO

53733

A ISD rate for Canada, U.S.A*,

Singapore, China—Rs.1.49/Min &

Rate per International SMS is Rs.3/-

41 30

All

Prepaid

plans

N/A

B ISD rate for — Bangladesh, Malaysia,

Hong Kong, Thailand Rs.2.99/Min &

Rate per International SMS is Rs.3

27 30 -do- N/A

C

ISD rate for France, Germany,

U.K*(except ISD code 0044

70,74,75,76,77,78,79,84,89 for

U.K).,—Rs.4.49/Min & Rate per

International SMS is Rs.3/-

38 30 -do- N/A

D ISD rate for Australia, Bahrain,

Indonesia, Kuwait Rs.6.49/Min &

Rate per International SMS is Rs.3/-

24 30 -do- N/A

Note: *For USA and UK , only codes with charge Rs. 6 are allowed for ISD boosters End of Group-V>

CONDITIONS FOR THE USE OF MULTIPLE STVs

For STVs in Group-I – General

1. The customer can use maximum of one STV from the group at a time.

2. Customer is not barred from using a second STV from the same group. However, if he uses a second

STV from the same group, the new STV activated will override the existing STV in operation and the

validity for the new STV is counted from the date of activation of the new STV.

3. Can use *124# to know the STV validity.

For STV s in Group-II- unlimited Local/ STD voice.


2. If he uses a second STV from the same group and if the validity of the earlier STV is higher, then the

higher validity of the earlier STV will be maintained.

3. Can use *124# to know the STV validity.

For STVs in Group III – Rate Cutter & Volume based SMS STVs


2. Customer is not barred from using a second STV from the same group. However, if he uses a second

STV from the same group, the new STV activated will override the existing STV in operation and

the validity for the new STV is counted from the date of activation of the new STV

3. On expiry of STV validity, balance SMS if any will be nullified.

4. However, if customer uses any other SMS STV in the same group within the existing validity

period.of the existing SMS STV Balance SMS will be carried forward

5. Customer Can use *124# to know the STV validity.

Upto one hundred SMS per SIM per day, the SMS charges will be as per the plan/STV subscribed by the

customer; and

Beyond 100 SMS per SIM per day, the SMS charges will be as per the plan or 50 paise per SMS whichever is

more.

For the customers who have subscribed to any volume based SMS STVs(prepaid), upto 100 SMS per SIM per

day will be free and beyond that the SMS charges will be as per the plan or 50 paise per SMS whichever is

more.

Note: Group IV– GPRS STVs are withdrawn currently

For STVsin Group-V-ISD STVs.

All 4 ISD STVs will work in parallel (also in parallel with existing STVs in other groups). (For example:

If customers activate both STV41 and STV27 simultaneously, then they can enjoy both Rs.1.49/Min for

Group A countries and Rs.2.99/Min for Group B countries and so on).

Customer can use *124*2# to know the information about ISD STV & its validity

Other General information

I. All the Combo Vouchers are available only for the current plan customers.

II. The following days are called Black out days (for the year 2014). i. e Not eligible for all concessional /

free ---SMS / Voice facility on these days including using STV.

a. New Year Day -- 1st January

b. Holi – 17.03.2014

c. Pre-Diwali Day – 21.10.2014

d. Diwali – 22.10.2014

e. New year Eve --31st December 2014

III. If Blackout days fall during the validity period of STV, then the validity period will not be extended

for these days.

IV. On net denotes BSNL network & Off net denotes others network.

V. The UV means “Usage Value” and the usage value will be added in the main account of the customers.

Index

Currently available TOP-Ups & its USAGE VALUES

The usage value of Topups through CTopup / Paper voucher is as given below:

Denominations of TUs

MRP(incl.of S.Tax)

USAGE VALUE

(MRP - 12.36%

Service Tax-

Processing fee*+

Bonus usage

value)

Denominations of TUs

MRP(incl.of S.Tax)

USAGE VALUE

(MRP - 12.36% Service

Tax-Processing fee*+

Bonus usage value)

10 7.90 290 255.10

20 15.80 300 264.00

30 23.70 310 272.90 40 32.60 320 281.80 50 41.50 330 290.70

55 45.95 340 299.60

60 50.40 350 308.50

70 59.30 360 317.40

80 68.20 370 326.30

90 77.10 380 335.20 100 86.00 390 344.10

110 94.90 400 353.00

120 103.80 410 361.90

130 112.70 420 370.80

140 121.60 430 379.70

150 130.50 440 388.60 160 139.40 450 397.50 170 148.30 460 406.40

180 157.20 470 415.30

190 166.10 480 424.20

200 175.00 490 433.10

210 183.90 500 442.00 220 192.80 510 450.90 230 201.70 520 459.80

240 210.60 530 468.70

250 219.50 540 477.60

260 228.40 550 486.50

270 237.30 560 495.40

280 246.20 570 504.30

*Processing fee not exceeding ten percent of maximum retail price of top up voucher or three rupees,

whichever is less, levied towards administrative cost for each top up voucher.

580 513.20 970 860.30 590 522.10 980 869.20 600 531.00 990 878.10 610 539.90 1000 887.00 620 548.80 1010 895.90 630 557.70 1020 904.80 640 566.60 1030 913.70 650 575.50 1040 922.60 660 584.40 1050 931.50 670 593.30 1060 940.40 680 602.20 1070 949.30 690 611.10 1080 958.20 700 620.00 1090 967.10 710 628.90 1100 976.00 720 637.80 3300 3500 730 646.70 5500 6000 740 655.60 750 664.50 760 673.40 770 682.30 780 691.20 790 700.10 800 709.00 810 717.90 820 726.80 830 735.70 840 744.60 850 753.50 860 762.40 870 771.30 880 780.20 890 789.10 900 798.00 910 806.90 920 815.80 930 824.70 940 833.60 950 842.50 960 851.40

Index

Local CUG Plan in Mobile Prepaid services

Sl.

No. Description

Prepaid CUG Group I

(size 3-25)

Prepaid CUG

Group II

(size 26&Above )

1 Plans eligible to

form CUG All current and old plans

2 CUG validity

Max. of 30/31days or till the end of the calendar month

irrespective of day of CUG formation

3 Rent for the month

(whole /part ) RS 80 RS 60

4 Voice call tariff

within

CUG(Within

HPLMN only)

FREE(cug only for main

account charging)

FREE(cug only for main

account charging)

5 SMS within CUG As per plan As per plan

6 Tariff

VOICE/SMS/

GPRS( outside

CUG) anywhere

As per plan As per plan

7 Roaming charges As per plan As per plan

8 Friends & Family As per plan As per plan

9 Recharge

coupons/topup As per plan As per plan

10

STV Voice/GPRS/

SMS

Allowed

(CUG voice calls are also

charged from Free

minutes.)

Allowed

(CUG voice calls are also

charged from Free

minutes.)

11 Migration to any

plan Allowed Allowed

Activation procedure & other conditions:

1.Creation / Activation of CUG will be done at CSC through sancharsoft.

2. After obtaining request letter from the customer, they will either be added to the existing group or

allowed to form a new group.

3. CUG validity shall be fixed as 30/31days (calendar month based) from the date of enrolment for the

all the customers and the rent of Rs 80 or Rs60 will be deducted upfront only. If sufficient balance in

customer’s account is available, CUG will be provided.

4. The subscribers have to keep his main plan validity intact always with sufficient balance for

CUG rent deduction.

5. If any of the group members is not having sufficient balance in his account, for advance rent for that

month, system will wait for the next 3 consecutive days for at least the amount equal to the rental

component. If deduction is not possible, the customer group id will be removed on 04 of the current

month.

Re-Admission of ex-CUG Number (who is deleted due to rental failure)

if the SMS request is originated from ex-CUG Customer himself using the following syntax.

READMIT<space>CUG_ID to 53733 On receipt of the SMS, validation will be done for the number and the CUG Group ID. If they are correct and if the customer is having sufficient balance, number will be readmitted into the CUG Group after deducting the rent for the CUG group for that month. SMS will be sent to the Customer regarding re-admission “Your mobile number is readmitted in the CUG group with ID Number” If the validation fails, then also a suitable SMS will be sent to the customer.

6.CUG group size shall be checked at the end of the month. Accordingly the rent will be deducted, on

next day (i.e 1st day of subsequent month)

7. If a new customer joins the group, he will be charged upfront acc. to the size of the group he has

joined. If there is any change in the group size from group1 to group2 because of his addition, the rent

will be deducted for the new customer only as per the changed group size. The new group size CUG rent

is applicable for rest of the subs in the group only from the next calendar month

8. Procedure for Deletion of a CUG member

For deletion of a number from the CUG Group, the subscriber has to be initiated the SMS The syntax for this is DEL<space>CUG_ID to 53733 cug to be removed at the end of the current month for the requested subscriber.

9. Rent for CUG service will be calendar based irrespective of the enrolling date.

10. NO NEGATIVE balance is allowed for these CUG numbers.

11. If any member of the CUG is on ROAMING, the roaming charges will as per the plan and no free

calls are allowed within CUG.

Note: 1. All the customers in CUG groups will be intimated through SMS about the facility & monthly deduction of talk value so that sufficient balance of talk value is available for extension on monthly basis 2.Tamilnadu and Chennai Customers can join in the same CUG

Index

Index GSM PCO Tariff

1.0 GSM PCO

1.1 Activation Voucher for GSM PCOs: Particular GSM PCO

Activation Charges in Rs. 181.32

Service Tax & Cess @ 10.3% in Rs.

18.68

Sale Price of SIM in Rs. 200

Talk Value in Rs. 50

Validity (in days) 7

1.2 Tariff for GSM PCO Call Charges(Inclusive

of S. Tax) GSM PCO GSM CCB PCO

Pulse in sec.

Rs. per minute

Pulse in sec. Rs. per minute

All Intra Circle Calls 60 1.00 60 1.00

All Inter Circle Calls 60 1.00 60 1.00

ISD calls (Charge per minute)

Refer ISD Table NA

SMS a) Local/National 1.00 1.00 b) International 5.00 5.00

c) Other value added SMS As per existing tariff(prepaid)

1.3 Recharge Vouchers for GSM PCO

Sale Price(Incl.

of ST &

Cess) in Rs.

Talk Value(incl.

of ST &

Cess) in Rs.

Validity

(Days)

Return on Investment

for PCO Operator

210 300 15 42.86%

345 500 30 44.93%

660 1000 45 51.52%

1920 3000 45 56.25%

3050 5000 45 63.93%

5800 10000 60 72.41%

5670 9000 100 58.73%

Index

1.4 Validity Vouchers for GSM PCOs :

MRP / Card Value in Rs. Validity in

days Discount

150.00 30 Nil

400.00 90 Nil

Particular Amount

Sale Price* of GSM FWP Handset excluding SIM

Rs. 2100/-

*Sale tax/VAT as applicable on the sale price of Handset will be extra.

2.0 Other Terms and Conditions

Uniform Grace period of 15 days is allowed for all value of cards. No additional grace

period is allowed. No outgoing call is allowed during the grace period. The unutilized

balance amount in the previous card can be carried forward in case of renewal within the

grace period, otherwise it shall lapse.

The GSM PCO holder has to arrange for the Fixed Cellular Terminal (FCT) inclusive of bill

printing mechanism or GSM Terminal at his own cost.

SIM and Recharge vouchers will be sold from the BSNL Customer Care Centre and

authorized dealer i.e. Franchisee/BA/DSA.

The GSM PCOs can be allowed to any person as per the existing terms and conditions for

Landline PCOs.

No security deposit in the form of cash/Bank guarantee etc. is required to be taken in the

case of Prepaid GSM PCOs.

No service charge is allowed for intra circle calls. However for inter circle calls,

considering stiff competition; the charging of service charge is not mandatory.

The GSM based PCO holder will be allowed to move anywhere within the Licensed Service

area. However, roaming facility should be barred.

It may be made mandatory for such PCO holder to ensure BSNL branding prominently at

the site. In case, such PCOs are installed in mobile Vans, the Van must have BSNL

branding on both sides and top of the Van.

Index

Index

Data Service in 3G Postpaid

Initial SIM & Activation Charges for both Voice and Data plans under 3G postpaid services:

Sl. No. Particulars Tariff

1 SIM & Activation Normal

SIM USIM

2 Starter pack with SIM in Rs. (Incl. of

S. Tax ) 20 59

3 Usage Value with SIM in Rs. 0 0

4 Validity in days 7 7

Postpaid Data Plans for New customer interested in mainly data

Customer has to register for a new connection, specify the post paid data plan required and pay 1. Cost of SIM

2. One month fixed monthly charges (FMC) of the plan chosen by him as advance

3. Refundable Security Deposit: for Local +STD - Rs 500 & for Local +STD+ ISD Rs 2000

4. Activation charges Rs 100

Customer will be allowed data usage as per the data plan.

5. If any existing data plan customer / any new customer prefers to have only data plan, he will be provided with a data

plan chosen by him with basic default voice plan 99 and no FMC of the voice plan is levied and no freebies for

the voice plan is given. But the freebies with respect to the chosen data plans are allowed

6. A postpaid data plan customer can take any voice plan also. FMC of voice plan will be added to the FMC of data

plan

Unified Postpaid Data Plans

Fixed Monthly

Charge

in Rs. (Service Tax Extra)

Total bundled free Usage

in MB/GB(Any time)

Data Charges after free

usage in home and roaming

including MTNL

in Rs./10 KB

125 1 GB 0.01

225 2 GB 0.01

501 5 GB 0.01

901 10 GB 0.01

1711 20 GB 0.01

75 500 MB 0.01

666 7 GB 0.01

*The data usage charges for “BSNL Stream” after free usage will be Rs.0.25/MB

Base Voice Tariff for Data plans:-

Particulars Postpaid Plan-

99 Call Charges Rs./Min

Voice Call

Local- On-net 0.70

Local - Off-net 0.70

STD - On-net 0.90

STD- Off-net 0.90

Video Call

Local-Video calls 0.70

STD - Video calls 1.00

ISD Calls in Rs./Min

P2P SMS Rs./SMS

Local 1.00

National 1.00

International 5.00

National Roaming Rs./Min

Voice - Local Outgoing 1.00

Voice - STD Outgoing 1.00

Voice Call - Incoming 0.75

Video Call - Local Outgoing 1.50

Video Call - STD Outgoing 1.50

Video call - Incoming 1.00

Local/National SMS (Rs./SMS) 1.00

International SMS (Rs./SMS) 5.00

Data usage charges As per data plan

All other charges not covered above Postpaid plan 99

A discount of 10% on FMC of all 3G postpaid data plan is offered to Government Employees/ Retired Govenment Employee (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount can not be clubbed with any other special discount/concession.

Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP address

@ Rs. 250/- per month .

BSNL allows usage of any voice plan combined with any 3G Data plans for Postpaid customers

All 3G Data plans are allowed for all voice plans in postpaid services

Hence all customers in postpaid voice plan can take any 3G postpaid data plan available, on the same

number, The call per SMS and other charges (except data charges) will be as per the voice plan. FMC of

data plan will be added to the FMC of voice plan

Similarly a postpaid data plan customer can take any voice plan on the same number and the freebies of

both data plan and voice plan will be available to the customer. FMC of voice plan will be added to the

FMC of data plan

If any existing data plan customer / any new customer prefers to have only data plan, he will be provided

with a data plan chosen by him with basic default voice plan 99 and no FMC of the voice plan is levied

and no freebies for the voice plan is given. But the freebies with respect to the chosen data plans are

allowed.

Existing Post paid customers in post paid plans/post paid data plans: Customer has to give a request in writing for change of plan required. Customer has to pay the advance payment as per the chosen plan.

Index

Index

Data plans in 3G - Prepaid services

Initial SIM & Activation Charges for both Voice and Data plans under 3G prepaid service:

Sl.

No.

Particulars Tariff

1 SIM & Activation Normal SIM USIM

2 Starter pack with SIM in Rs. (Incl. of S. Tax ) 20 59

3 Usage Value with SIM in Rs. 0 0


5 Migration charges from 2G to 3G and vice versa in Rs. Nil Nil

New Data Plan Voucher PV 94 and its details:

Particulars Details

SIM Rs.20 (Normal SIM); Rs.59 (USIM)

MRP of Plan Voucher (incl.

of S. Tax) Rs. 94

Main Account Validity One Year. Further Extension of Validity,

through same plan voucher.

Free Data Usage 500 MB

Validity of Freebies 30 days from the date of activation

Applicability

For 2G & 3G data plan activation and

validity extension (for Data Card

purchased from BSNL or from outside

market/bundling partner).

Base Voice Tariff Plan As per prepaid General Plan

The above free data usage is allowed at the time of activation/extension.

Henceforth, Plan activation to prepaid data plan with the sale of BSNL data card (including reverse

bundling) and also for the purchase of Data Card from outside market will be through PV 94 only.

Henceforth, all the customers who enrolled through PV 51 & PV 102 with SUK 10 have to use PV94

only for extending their data plan validity.

All other terms and conditions including the applicability of Uniform Data STVs will remain same.

Reverse Bundling (Purchase of DATA Cards through The Data card vendor under Bundling scheme):

The Data card vendor will issue SIM to the customer at the time of purchase of DATA Card.

The customer has to submit the CAF to the nearest CSC/Franchisee with the SIM for activation.

DATA Plan will be activated through revised Plan Voucher of RS.94/- thru’ CTOP.

The customer will be given 1GB Free data usage with 30 days validity from the date of creation and the Main Account

validity will be set 365 days from the date of 1st call.*123#.

Offer valid upto 25.04.2014

Prepaid data plan vouchers

Particulars DPV-

3299 DPV-2299 DPV-1251

MRP of Data Plan

Voucher (inc. of

S.Tax) Rs.3,299 Rs.2,299 Rs.1,251

Free Data Usage 30GB for

12

months

18GB for 12

months

9GB for 12

months

Main Account

Validity

One year. Further extension of validity, through

same plan voucher

Availability Through C- Top-Up

Applicability For data plans with and without sale of BSNL Data

Card or any of the BSNL bundled Data Card

Base Voice Tariff

plan Prepaid “Per Minute Plan”

Since the Plan is independent of these Data Plan vouchers, after the validity the customer can use any

one of the above Data Plan Voucher for activation through C-Top-Up and then the Free Data usage

pertaining to the chosen DPV will be given to the customer.

All the DPVs will be configured in CTOPUP only.

During the validity, customers are allowed to use Data STVs which are currently on offer.

For the purpose of extending the validity, customer can choose any one of the above Data Plan

Voucher only and Un-utilized Free Data Usage - if any, will be carried forward in the case of

recharge during the validity period. However, Un-utilized Free Data Usage – if any, will be nullified

beyond validity.

These three new data Plan Vouchers can be directly applied under “unified” plan for activation, after

making first call.

Migration from other plans to these three new Data plans is permitted w.e.f. 27.07.2013

Migration from these three data plans to other plans is not allowed.

The customer profile in the new unified Data STVs will be 3G with no speed

restriction.

Unified Data - Special Tariff Vouchers. Activation through SMS as well as through

CTOUP Voucher (Thru’ CTOP-UP only)

3

G

D

a

t

a

C

o

m

b

o

Feature MRP in

Rs

Usage

Value

offered in

Rs.

Free data

Usage in GB Validity in days

5 GB Free data +

Rs.150 UV* 899 150 5 30

2.25GB Free data

+Rs.50 UV* 535 50 2.25 30

1GB Free data +

Rs.50 UV* 177 50 1 5

*UV-Usage Value

1.To know the 3G DATA Usage from same number : Send SMS “DATA3G” to 53733 [Toll free]

2.To know the 3G DATA Usage from any number: Send SMS “DATA3G<space><Mobilenumber>”

to 9442253733 [Chargeable].

MRP of Data STV

in Rs. (incl. of

Serv. Tax)

Total bundled free Usage in

MB /GB

Validity (in days including

the day of activation)

Data Charges after free usage

SMS keyword

to be sent to 53733

14 100MB 3 2p/10KB DATA14

35 240MB 7 2p/10KB DATA35

78 500MB 15 2p/10KB DATA78

96 700MB 21 2p/10KB DATA96

139 1GB 30 2p/10KB DATA 139

253 2GB 30 2p/10KB DATA 253

561 5GB 30 2p/10KB DATA 561

601 3000MB 90 2p/10KB DATA601

821 7GB 60 2p/10KB DATA821

1011 10GB 30 2p/10KB DATA 1011

3302 30000MB 90 2p/10KB DATA3302

1949 20GB 60 2p/10KB DATA1949

3G –DATA Facilities to Prepaid customers: Existing prepaid customers can avail 3G services wherever 3G services are available.

To enjoy the 3G facilities, wherever 3G services are available, the customer should have 3G enabled handset.

The customer has to choose “Automatic / Dual mode” in “Network setting” in his handset. This will enable him to view the 2G / 3G Network symbol.

Any new or existing prepaid customer can activate data by using any one of the data STVs - thro’ C-Top-up as well as through SMS).

The tariff beyond the free usage limit specified for each Data STVs is @ 2p/10KB uniformly.

During the above said process, the basic voice tariff plan in prepaid continues to remain the same.

INTERNET + MOBILE TV STVs

“Data STV-82 Bundled with Mobile TV Pack from M/s Exnxt Software Pvt Ltd”

introduced.

“Data STV Bundled with Mobile TV Pack from M/s Exnxt Software Pvt Ltd”, introduced in Tamilnadu Circle, with effect from 27.11.2013. The tariff detail is given below:

A. Data STV: MRP Rs.82/- (Incl of S.Tax) B. Freebies Offered:

Sl No. Particulars Details

a) Free Data Download 500 MB

b) Free No. of TV Channels All Channels provided by M/s Exnxt

c) STV Activated on Any Prepaid Plan Voucher

d) Validity of Freebies 15 days from the Date of Activation

2. The STV Should be activated through the USSD Menu in the CTop-Up SIM of CSR/Retailer/Franchisee. The Procedure is as follows-

1. Dial *222*MPIN# (MPIN is secret Code of CTop-Up SIM) 2. Press 6 (VAS) 3. Press 2 (STV) 4. Choose the Option for this Free Channels Pack of M/s Exnxt Software Pvt Ltd.

5. Enter the Mobile Number for which the STV has to be activated. 6. Rs.81/- will be deducted from the CTop-Up SIM and customer will get 1GB data and All

Mobile TV channels Provided by M/s Exnxt Software Pvt Ltd. Rs.81/- has to be collected from the Customer. The List of Channels will be uploaded.

3. The validity period is “15 days from the date of activation”.

SN Channel Name Category

1 Yuva TV Political News

2 Sristi 35 MM Devotional

3 Shagun TV Matrimonial

4 Satya TV Devotional

5 Raj News Kannada Regional News

6 Prime News News

7 Pragya Hindi Spiritual

8 Peace Of Mind TV Spiritual

9 Onkar Only Truth Regional Bengali

10 NE Bangla Regional Bengali

11 Ne Hi Fi TV Regional

12 Ne TV Regional

13 Divya Devotional

14 Focus TV English Entertainment

15 Hamar Tv Regional

16 HY TV Regional

17 Kashish News Regional News

18 Mahua Khabar Regional News

19 Mahua News Regional News

20 Mahua Regional

21 CNN English

22 9X JALWA Music

23 9X JHAKAAS Music

24 9XM Music

25 9XM TASHAN Music

26 MANGALMAY Devotional

27 NEWS 24 News

28 E 24 News

29 DARSHAN-24 Devotional

30 NEWS EXPRESS News

31 BBC WORLD News

32 DD LOKSABHA News

33 DD NATIONAL GEC

34 DD NEWS News

35 DD PUNJABI Regional Entertainment

36 DD URDU Regional Entertainment

37 GET PUNJABI Regional Entertainment

38 AAJ TAK News

39

HEADLINES

TODAY News

40 DELHI AAJ TAK News

41 TEZ AAJTAK News

42 NDTV-24X7 News

43

NDTV-GOOD

TIMES Lifestyle

44 NDTV-INDIA News

45 NDTV-PROFIT News

46 OTV Regional Entertainment

47 OTV PARATHANA Devotional

48 OTV TARANG Devotional

49 RAJ PARIWAAR Regional Entertainment

50

RAJ NEWS

TELUGU News

51

RAJ NEWS

MALYALAM News

52

RAJ MUSIC

TELUGU Music

53

RAJ MUSIC

MALYALAM Music

54 SAHARA FILMY Movies

55 SAHARA ONE Entertainment

56 SRISTI TV Devotional

57 TAAZA TV News

58 ET NOW News

59 TIMES NOW News

60 ZOOM Entertainment

61

CARTOON

NETWORK Kids Entertainment

62 POGO Kids Entertainment

63 FOOD FOOD Cooking

64 Disha TV Devotional

65 Care India Wellness

66 India News UP News

67 India News Bihar News

68 India News Haryana News

69 NewsX News

70 India News News

71

India News

Rajasthan News

72 India News MP News

73 BIG Magic Entertainment

74 BIG Thrill Entertainment

75 Mad Tv Entertainment

76 Scream Tv Movies

77 Joke Tv Humor

78 Cocktail Tv Cooking

79 Pretty Tv F&Lifestyle

80 Travel Tv Travel

81 149 Fitness Tv Fitness

82 How To Tv Entertainment

83 Short Movie Tv Movies

84 Cooking Tv Cooking

85 Gong Tv Cartoons

86 People Tv Entertainment

87 Gaming Tv Gaming

88 Street Tv Music & Dance

89 Cartoons Tv Cartoons

90 ZeBest Tv Entertainment

91 Dance Tv Music & Dance

92 Islam Tv Devotional

93 Xtrem Sport Tv Sports

94 Red Line Tv Sports

95 Riders Match Tv Sports

96 Fight Tv Action

97 DJ Tv Music & Dance

98 Chica Tv Lifestyle Glamor

99 Beauty Tv Lifestyle Glamor

100 Bikini Tv Lifestyle Glamor

101 Tropical TV Lifestyle Glamor

102 Lingerie Lifestyle Glamor

103 Japanese Idols Lifestyle Glamor

104 Sizzling Beauties Lifestyle Glamor

“Data STV Bundled with Mobile TV Pack from M/s Apalya Technologies Pvt Ltd” introduced in

Tamilnadu Circle - “Data STV Bundled with Mobile TV Pack from M/s Apalya Technologies Pvt Ltd”,

introduced in Tamilnadu Circle, with effect from 27.11.2013. The tariff detail is given below:

A. Data STV: MRP Rs.166/- (Incl of S.Tax) B. Freebies Offered:

Sl No. Particulars Details

a) Free Data Download 1GB

b) Free No. of TV Channels 50+ Channels provided by M/s Apalya

c) STV Activated on Any Prepaid Plan Voucher

d) Validity of Freebies 30 days from the Date of Activation

1. The STV Should be activated through the USSD Menu in the C-Top-Up SIM of CSR/Retailer/Franchisee. The

Procedure is as follows-

a. Dial *222*MPIN# (MPIN is secret Code of C-Top-Up SIM)

b. Press 6 (VAS)

c. Press 2 (STV)

d. Choose the Option for this 50+ Channels Pack of M/s Apalya Technologies Pvt Ltd.

e. Enter the Mobile Number for which the STV has to be activated.

f. Rs.166/- will be deducted from the C-Top-Up SIM and customer will get 1GB data and 50+ free Mobile TV

channels.

2. Rs.166/- has to be collected from the Customer. The List of Channels will be uploaded.


M/s Apalya - Mobile TV Channels Bundled with STV

Sl

No. Cateogry Channels Name

1

News

Aajtak

2 NDTV India

3 CNN

4 Times Now

5 NDTV Profit

6 NDTV24X7

7 Headlines Today

8 News9

9

Regional Entertainment

Star Vijay

10 Sun TV

11 Raj TV

12 Jaya TV

13 Jaya Max

14 Vasanth TV

15 Makkal TV

16 Raj Digital Plus

17 ETV Telugu

18 Gemini TV

19 Regional Entertainment

Maa TV

20 Vissa TV

21 Asianet

22 Surya TV

23 Kairali TV


Jaihind TV

25 Jeevan TV


Suvarna TV

27 ETV Kannada

28 Udaya TV

29

Regional News

ETV2

30 Gemini News

31 TV9 Telugu

32 TV1

33 Manorama News

34 Sun News

35 Jaya Plus

36 Raj News

37 Udaya News

38 TV9 Kannada

39

Entertainment

Star Plus HD

40 Colors

41 Sony TV

42 Zoom

43

MUSIC

Gemini Music

44 Maa Music

45 Sun Music

46 Raj Musix

47 Udaya Music

48 Raj Musix Kannada

49 Kiran TV

50 Tarang Music

51 Movies

J-Movies

52 Udaya Movies

53 KIDS Cartoon Network

“Data STV-291 Bundling Mobile TV Channels Pack with M/s P.K.Online Ventures Pvt Ltd”,

implemented in Tamilnadu Circle- with effect from 27.11.2013. The tariff detail is given below: A. Data STV: MRP Rs.291/- (Incl of S.Tax) B. Freebies Offered:

Sl No. Particulars Details a) Free Data Download 2GB b) Free No. of TV Channels 30 c) STV Activated on Any Prepaid Plan Voucher d) Validity of Freebies 30 days from the Date of Activation

1. The STV should be activated through the USSD Menu in the CTop-Up SIM of CSR/Retailer/Franchisee.

The Procedure is as follows-

a. Dial *222*MPIN# (MPIN is secret Code of CTop-Up SIM)

b. Press 6 (VAS)

c. Press 2 (STV)

d. Choose the Option for this 30 Channels Pack of M/s P.K.Online Ventures Pvt Ltd

e. Enter the Mobile Number for which the STV has to be activated.

f. Rs.291/-- will be deducted from the CTop-Up SIM and customer will get 2GB data and 30 free

Mobile TV channels. Rs.291/- has to be collected from the Customer. The List of Channels will be

uploaded.


M/s PK Online –

Mobile TV Channels Bundled with STV

Sl. No. Channel Genre Language

1

Cartoon

Network Kids English/Hindi

2 Cinecurry Hot Movie Hindi

3 Cinecurry Tamil Movie Tamil

4 Colors G.E Hindi

5 ETV 2 News Telugu

6 ETV Kannada G.E Kannada

7 History Infotainment English/Hindi

8 MTV Music Hindi

9 Pogo Kids English/Hindi

10 Raj Digital Plus G.E Tamil

11 Raj Musix Music Tamil

12 Raj News News Tamil

13 Raj Tv G.E Tamil

14

Sharanam

Ayyapa Devotional Devotional

15 Sony MIX Music Hindi

16 Sony TV G.E Hindi

17 South Masala G.E South

18 Superstar Rajini Movie Tamil

19 Ten Action Sports English/Hindi

20 Ten Cricket Sports English/Hindi

21 Ten Sports Sports English/Hindi

22 Zee Cafe Music English

23 Zee Cinema Movie Hindi

24 Zee ETC Music Hindi

25 Zee Kannada G.E Kannada

26

Zee Khana

Khazana Lifestyle Hindi

27 Zee News News Hindi

28 Zee Studio Movie English

29 Zee Telugu G.E Telugu

30 Zee TV G.E Hindi

Index

CDMA & WIMAX

CDMA Mobile Service

BSNL brings to its esteemed customers CDMA Mobile Service, with excellent coverage and voice quality. When you

take BSNL CDMA Mobile Connection, you get voice, SMS, 1X data, EVDO data, STD, ISD etc services. Some of the

features of CDMA mobile service are:

Clarity of Call

Strong Network coverage

Reach us Anytime Anywhere

UMS / Voice Mail

SMS (Short Messaging Service)

Index

CDMA Prepaid Tariff:

Prepaid Base Tariff Plan Plan Names in Kenan Fx Circle Plan

Sl

No. Particulars/services

CDMA

RUIM

Prepaid

General

plan

option I

CDMA

Prepaid

General Plan

900 Option I

CDMA

Prepaid

Recovered

IFWT 500

BSNL JOY -TN

1 Start up kit (RUIM &

Activation),Inclusive of all taxes Rs.40/- Rs.40/- Rs.40/- Rs.85/-

2 Sale price of IFWT -- Rs.900 +

VAT (5%)

500 +

VAT(5%) --

3 Total cost of Plan Rs.40/- Rs.985/- Rs.565/- Rs.85/-

4

Free calls/SMS/data transfer, if

any (included in one time

charges)

NIL

Rs.100/- (On-

Net/Off- Net)

+

Rs.100/month

for 8 months

for Onnet

Calls

Rs.100/month

for 5 months

for On-net

calls

250 Min. Local

On-net

100

SMS&50MB

Data(for

30days from

the date of

activation)

5 SIM/Account Validity 180 days 180 days

6 Tariff Validity

(initial/promotional/base 180 days 180 days

7 HAPPY HOURS NIL

BSNL Local

Calls during

8PM to10PM

@ 10 ps./min.

8 Pulse rate 60 sec sec

9 Call charges Rs./min

a) Local

On net 0.45 1 Ps./ 2Sec

Off net 0.60 1 Ps./Sec

Mobile/Fixed On net/Off net On net/Off net

0.45/0.60 1 Ps./ 2Sec / 1

Ps./Sec

b) STD

On net 0.45 1 Ps./ 2Sec

Off net 0.60 1 Ps./Sec

Mobile/Fixed

On net/Off net On net/Off net

0.45/0.60 0.45/0.60

c) ISD Refer ISD Tariff table

d) SMS

Local 0.50 0.50

National 0.60 0.60

International 5.00 5.00

10

Charges

while

Roaming-

National in

( Rs./Min)

On net/Off net On net/Off net

Local outgoing 0.50/0.60 0.50/0.60

STD outgoing 0.70/0.80 0.70/0.80

Incoming 0.60 0.60

SMS(Local/STD/ISD) ( 0.60 /0.60/ 5.00 ) ( 0.60 /0.60/

5.00 )

11

Recharge

/other

condition,

if any

a. Validity can be extended for 180 days with Plan Voucher of

Rs.20/-

b. Talk value can be increased through Flexi Top Up vouchers

( C-Top Up)

PV Rs.41/- for

Plan extension

for 180 days .

Freebies - 3000

secs. Local

On-net, 15MB

Data(to be

utilized during

1st month)

NB : Use Plan vouchers for plan continuation after 6 months, All CDMA prepaid plans can be changed

to JOY plan by using 41 Recharge. Plan voucher 20 can be activated by dialling just *789*2000#

Index

For conversion: Postpaid to Prepaid service Only willing customers with CDMA postpaid plan may be converted into CDMA prepaid plan of their choice.

No outstanding amount in the postpaid account.

The customer shall apply in a new CAF for prepaid connection along with a written request on plain paper to

close his postpaid connection and allotting his postpaid number to prepaid connection. The customers should

approach the nearest CSC

The customer shall retain the existing IFWT/FWT and the existing number to be allotted as prepaid number.

IFWT/FWT shall be continued to be owned and maintained by BSNL.

Postpaid number shall be closed and account processing shall be started.

The SUK Price of Rs. 40 is taken from customer and number is created in base plan. No freebies

are given

The security deposit shall remain with BSNL as IFWT/FWT to be owned and maintained by BSNL.

Upon conversion of number to prepaid, the customer may be suitably informed about the conversion

Replacement RUIM SIM

(i) In case the defect in RUIM is beyond the control of the customer, the new RUIM is to be provided free of cost from BSNL, CSC

(ii) In case defect or loss of RUIM is due to customer negligence, Rs.20 is to be recovered for the replacement of the RUIM.

Lifetime plans will not be offered to new customers but the existing customers will Continue in the Lifetime plan

with the Minimum Top up for Rs.200 every six months.

Friends and Family plan in CDMA Services: In Friends and Family plan, the customer can talk to

5 F&F number at lower tariff than the normal tariff with some monthly subscription charges with the following terms and conditions:-

Sl.No Particulars Tariff in Rs.

1 Activation Charges for this facility in Rs. 20

2 Addition/Alteration in F&F Number (in Rs. per number)

10

3 Monthly subscription charges in Rs. 30 4 Call charges in Rs./Min

To 3 F&F BSNL Local number 0.20 To 2 F&F BSNL STD number 0.40

5 All other charges, terms and conditions As per General plan

Special Tariff Voucher under CDMA data service

SL no

MRP of

S(Incl. of

S.Tax)TV

Applicability Usage Validity

1 Rs.50 IFWT/NIC 1GB free data usage 30 days

2 Rs.150 IFWT/NIC 3.5 GB free data usage 90 days

3 Rs.85 RUIM/IFWT/EV

DO/NIC

Reduced data charge @20p/MB 90 days

4 Rs.390 IFWT Unlimited data usage 30 days

The free data usage offered with the above STVs will also be allowed while in National Roaming.

Mode of extension of validity in different plan of CDMA Prepaid service:

Plan Type Validity Mode

Life Time Plan Max mode

Normal Plan Add mode (max. validity 2 years

Max mode: In the event of any recharge, the existing remaining days of validity or validity available with new recharge whichever is more will prevail in the validity account

Conditions Effective validity

If validity of new recharge voucher is more than balance validity days.

The validity of new recharge will be effective from the date of recharge

If the validity of new recharge voucher is

less than the balance validity days

The existing balance validity days will continue

Conversion of Account Balance to Validity

Addition of 180 days validity for deduction of

Rs.20 from account balance The procedure to be followed for the conversion is as under:-

Customer has to dial *789*2000# (Amount in paise)

The above facility will not be applicable to lifetime plans. Tariffs for Unified Messaging Service(UMS)/Voice Mail Services(VMS)

S. No Particulars Voicemail facility Voicemail + Fax mail + E-mail

service

1 Monthly Access Charges in Rs.

Nil Rs. 50

2 Per minute charges for accessing UMS on short Code 17000 from CDMA phone

3 Pulse rate in second 60 Sec 60 Sec

4 A. From within home

UMS Zone Rs. 0.30/Min Rs. 0.30/Min

5 B. From outside

home UMS Zone

Normal call rate from visited LSA to home UMS Zone as pre

tariff plan selected

Resale of recovered IFWT (with inbuilt battery) will be offered at a reduced sale price of Rs.500 (sales tax extra)

Index

CDMA TOPUPS & ITS USAGE VALUE Index

MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs.

10 7.9 480 424.2 950 1140 1420 1704 1890 2268

20 15.8 490 433.1 960 1152 1430 1716 1900 2280

30 23.7 500 600 970 1164 1440 1728 1910 2292

40 32.6 510 612 980 1176 1450 1740 1920 2304

50 41.5 520 624 990 1188 1460 1752 1930 2316

60 50.4 530 636 1000 1200 1470 1764 1940 2328

70 59.3 540 648 1010 1212 1480 1776 1950 2340

80 68.2 550 660 1020 1224 1490 1788 1960 2352

90 77.1 560 672 1030 1236 1500 1800 1970 2364

100 86 570 684 1040 1248 1510 1812 1980 2376

110 94.9 580 696 1050 1260 1520 1824 1990 2388

120 103.8 590 708 1060 1272 1530 1836 2000 2600

130 112.7 600 720 1070 1284 1540 1848 2010 2613

140 121.6 610 732 1080 1296 1550 1860 2020 2626

150 130.5 620 744 1090 1308 1560 1872 2030 2639

160 139.4 630 756 1100 1320 1570 1884 2040 2652

170 148.3 640 768 1110 1332 1580 1896 2050 2665

180 157.2 650 780 1120 1344 1590 1908 2060 2678

190 166.1 660 792 1130 1356 1600 1920 2070 2691

200 175 670 804 1140 1368 1610 1932 2080 2704

210 183.9 680 816 1150 1380 1620 1944 2090 2717

220 192.8 690 828 1160 1392 1630 1956 2100 2730

230 201.7 700 840 1170 1404 1640 1968 2110 2743

240 210.6 710 852 1180 1416 1650 1980 2120 2756

250 219.5 720 864 1190 1428 1660 1992 2130 2769

260 228.4 730 876 1200 1440 1670 2004 2140 2782

270 237.3 740 888 1210 1452 1680 2016 2150 2795

280 246.2 750 900 1220 1464 1690 2028 2160 2808

290 255.1 760 912 1230 1476 1700 2040 2170 2821

300 264 770 924 1240 1488 1710 2052 2180 2834

310 272.9 780 936 1250 1500 1720 2064 2190 2847

320 281.8 790 948 1260 1512 1730 2076 2200 2860

330 290.7 800 960 1270 1524 1740 2088 2210 2873

340 299.6 810 972 1280 1536 1750 2100 2220 2886

350 308.5 820 984 1290 1548 1760 2112 2230 2899

360 317.4 830 996 1300 1560 1770 2124 2240 2912

370 326.3 840 1008 1310 1572 1780 2136 2250 2925

380 335.2 850 1020 1320 1584 1790 2148 2260 2938

390 344.1 860 1032 1330 1596 1800 2160 2270 2951

400 353 870 1044 1340 1608 1810 2172 2280 2964

410 361.9 880 1056 1350 1620 1820 2184 2290 2977

420 370.8 890 1068 1360 1632 1830 2196 2300 2990

430 379.7 900 1080 1370 1644 1840 2208 2310 3003

440 388.6 910 1092 1380 1656 1850 2220 2320 3016

450 397.5 920 1104 1390 1668 1860 2232 2330 3029

460 406.4 930 1116 1400 1680 1870 2244 2340 3042

470 415.3 940 1128 1410 1692 1880 2256 2350 3055

MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs.

2360 3068 2840 3692 3320 4316 3800 4940 4280 5564

2370 3081 2850 3705 3330 4329 3810 4953 4290 5577

2380 3094 2860 3718 3340 4342 3820 4966 4300 5590

2390 3107 2870 3731 3350 4355 3830 4979 4310 5603

2400 3120 2880 3744 3360 4368 3840 4992 4320 5616

2410 3133 2890 3757 3370 4381 3850 5005 4330 5629

2420 3146 2900 3770 3380 4394 3860 5018 4340 5642

2430 3159 2910 3783 3390 4407 3870 5031 4350 5655

2440 3172 2920 3796 3400 4420 3880 5044 4360 5668

2450 3185 2930 3809 3410 4433 3890 5057 4370 5681

2460 3198 2940 3822 3420 4446 3900 5070 4380 5694

2470 3211 2950 3835 3430 4459 3910 5083 4390 5707

2480 3224 2960 3848 3440 4472 3920 5096 4400 5720

2490 3237 2970 3861 3450 4485 3930 5109 4410 5733

2500 3250 2980 3874 3460 4498 3940 5122 4420 5746

2510 3263 2990 3887 3470 4511 3950 5135 4430 5759

2520 3276 3000 3900 3480 4524 3960 5148 4440 5772

2530 3289 3010 3913 3490 4537 3970 5161 4450 5785

2540 3302 3020 3926 3500 4550 3980 5174 4460 5798

2550 3315 3030 3939 3510 4563 3990 5187 4470 5811

2560 3328 3040 3952 3520 4576 4000 5200 4480 5824

2570 3341 3050 3965 3530 4589 4010 5213 4490 5837

2580 3354 3060 3978 3540 4602 4020 5226 4500 5850

2590 3367 3070 3991 3550 4615 4030 5239 4510 5863

2600 3380 3080 4004 3560 4628 4040 5252 4520 5876

2610 3393 3090 4017 3570 4641 4050 5265 4530 5889

2620 3406 3100 4030 3580 4654 4060 5278 4540 5902

2630 3419 3110 4043 3590 4667 4070 5291 4550 5915

2640 3432 3120 4056 3600 4680 4080 5304 4560 5928

2650 3445 3130 4069 3610 4693 4090 5317 4570 5941

2660 3458 3140 4082 3620 4706 4100 5330 4580 5954

2670 3471 3150 4095 3630 4719 4110 5343 4590 5967

2680 3484 3160 4108 3640 4732 4120 5356 4600 5980

2690 3497 3170 4121 3650 4745 4130 5369 4610 5993

2700 3510 3180 4134 3660 4758 4140 5382 4620 6006

2710 3523 3190 4147 3670 4771 4150 5395 4630 6019

2720 3536 3200 4160 3680 4784 4160 5408 4640 6032

2730 3549 3210 4173 3690 4797 4170 5421 4650 6045

2740 3562 3220 4186 3700 4810 4180 5434 4660 6058

2750 3575 3230 4199 3710 4823 4190 5447 4670 6071

2760 3588 3240 4212 3720 4836 4200 5460 4680 6084

2770 3601 3250 4225 3730 4849 4210 5473 4690 6097

2780 3614 3260 4238 3740 4862 4220 5486 4700 6110

2790 3627 3270 4251 3750 4875 4230 5499 4710 6123

2800 3640 3280 4264 3760 4888 4240 5512 4720 6136

2810 3653 3290 4277 3770 4901 4250 5525 4730 6149

2820 3666 3300 4290 3780 4914 4260 5538 4740 6162

2830 3679 3310 4303 3790 4927 4270 5551 4750 6175

MRP Rs. UV in Rs. MRP Rs. UV in Rs. MRP Rs. UV in Rs.

4760 6188 5240 6812 5720 7436

4770 6201 5250 6825 5730 7449

4780 6214 5260 6838 5740 7462

4790 6227 5270 6851 5750 7475

4800 6240 5280 6864 5760 7488

4810 6253 5290 6877 5770 7501

4820 6266 5300 6890 5780 7514

4830 6279 5310 6903 5790 7527

4840 6292 5320 6916 5800 7540

4850 6305 5330 6929 5810 7553

4860 6318 5340 6942 5820 7566

4870 6331 5350 6955 5830 7579

4880 6344 5360 6968 5840 7592

4890 6357 5370 6981 5850 7605

4900 6370 5380 6994 5860 7618

4910 6383 5390 7007 5870 7631

4920 6396 5400 7020 5880 7644

4930 6409 5410 7033 5890 7657

4940 6422 5420 7046 5900 7670

4950 6435 5430 7059 5910 7683

4960 6448 5440 7072 5920 7696

4970 6461 5450 7085 5930 7709

4980 6474 5460 7098 5940 7722

4990 6487 5470 7111 5950 7735

5000 6500 5480 7124 5960 7748

5010 6513 5490 7137 5970 7761

5020 6526 5500 7150 5980 7774

5030 6539 5510 7163 5990 7787

5040 6552 5520 7176 6000 7800

5050 6565 5530 7189

5060 6578 5540 7202

5070 6591 5550 7215

5080 6604 5560 7228

5090 6617 5570 7241

5100 6630 5580 7254

5110 6643 5590 7267

5120 6656 5600 7280

5130 6669 5610 7293

5140 6682 5620 7306

5150 6695 5630 7319

5160 6708 5640 7332

5170 6721 5650 7345

5180 6734 5660 7358

5190 6747 5670 7371

5200 6760 5680 7384

5210 6773 5690 7397

5220 6786 5700 7410

5230 6799 5710 7423

Index

SPECIAL TARIF VOUCHERS IN CDMA SERVICES

SMS STVs Particulars MRP in Rs. Validity SMS charges to all Network

SMS Pack 31 30 days Rs.0.12/SMS

Data STVs

Particulars MRP in Rs. Validity Addl. Usage charge

Peak Hours – 10ps./100 Kb

Off Peak Hours – 5ps. / 100Kb

1.5 GB EVDO Data 170 30 days

2.5 GB EVDO Data 285 30 days

6 GB EVDO Data 565 30 days

Unlimited EVDO Data 55 1 day

Unlimited EVDO Data 251 7 days



EVDO STVs can be activated through SMS & CDMA Prepaid WEB. For SMS activation Send STV(space)Amount to

53733. for Eg. To activate 200 STV. Send STV 200 to 53733.

Data STVs for Wireless Land Phones(IFWT) & 144Kbps Datacards(NIC)

MRP in Rs. Particulars Validity

50 1 GB Free Usage 30 days

150 3.5 GB Free Usage 90 days

85 Data Cutter -Data usage @ 20Ps/MB 90 days

390 Unlimited internet @ 144kbps 30 days

Index

Voice STVs for Prepaid CDMA


Rs. Validity

Local

On-net

Local

Off-net

STD

On-net

STD

Off-net

ALL @ 49 13 90 days 0.49 0.49 0.49 0.49

one paise per sec 15 90 days 1ps/sec 1.2ps/sec 1ps/sec 1.2ps/sec

On-net @ 10ps/min 101 30 days 0.10 0.45 0.10 0.45

On-net @ 25 40 90 days 0.25 0.40 0.25 0.40

On-net @ 1ps/2sec 45 90 days 1ps/2sec 1ps/sec 1ps/2sec 1ps/sec

Unlimited Local / STD On-net

Calls

21 1 day Free 0.45 Free 0.45

131 7 days Free 0.45 Free 0.45

241 15 days Free 0.45 Free 0.45

Local Azadi 210 30 days Free 0.45 0.30 0.45

STD Azadi 410 30 days Free 0.45 Free 0.45

90 days Local Azadi 501 90 days Free 0.45 0.30 0.45

Index

CDMA WLL – POSTPAID TARIFF DETAILS

Now the Porting Charges for Postpaid & Prepaid customers porting into BSNL CDMA Network is

waived off.

A. Tariff applicable for New Customer: a) Now All Plans available under 2G Postpaid mobile services are available for CDMA/WLL customers.

b) The above tariff is applicable subject to technical feasibility.(Except few MSCs)

c) All the CDMA customers will be provided 1X data service which shall be charged @ 5paise/100KB or unlimited

1X data usage for additional Rs.250/Month, if opted

d) The CDMA activation charges of Rs.100 in case of RUIM and Rs.900 in case of IFWT, (if provided by BSNL)

will apply.

Note: Existing customer have option to switch over to any of the 2G postpaid GSM Plans.

To see the plans Click here >>>

Now avail Voice SMS facility with following tariff:

Note: If customer “A” sends a voice SMS to customer “B”, the customer “A” shall be charged as if he has made a voice call to customer

“B” as per applicable voice tariff plan.

Vanity Number under Postpaid and Prepaid CDMA Services:

Vanity Number Price in Rs.

Level 1 2400

Level 2 1600

Level 3 800

Note: Normal tariff for SIM/Activation, Security Deposit (postpaid connection) etc will be charged extra on actual basis.

B. Tariff applicable for existing customers/Non Feasible areas:

Sl.

No. Plan Name

Gen

eral

Gra

min

75

ON

E I

ND

IA

Eco

nom

y

Spec

ial

Spec

ial

plu

s

Super

Pre

miu

m

Sula

bh

Pla

n 6

00

Pla

n 1

200

Pla

n 2

160

Pla

n 1

000

Pla

n 1

800

Applicability Urban Rural Both Both Both Both Both Both Both Rural Urban Urban Rural Urban

A. Registration Charges * 500 500 500 500 500 500 500 500 500 500 500 500 500 500

B. Security Deposits ** in Rs.

Local 500 500 500 500 500 500 500 500 500 500 500 500 500 500

Local+STD 500 500 500 500 500 500 500 500 500 500 500 500 500 500

Local+STD+ISD 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000

C. Advance payments

D. Installation Chaqrges

Sl. No. Particulars Charges

i. Sending/Forwarding Voice SMS Rs.0.75/Min for Local, STD and National

Roaming calls.

ii. Retrieval of Voice SMS Rs.0.60/Min while in Home LSA and

National Roaming.

http://www.bsnl.co.in/service/cellular_cellone_allplan.htm

less than 500 lines 300 300 300 300 300 300 300 300 300 300 300 300 300 300

500 lines and above 500 500 500 500 500 500 500 500 500 500 500 500 500 500

E. Billing period/ cycle

F. Lump-sum fixed charges (Non

refundable - - - - - - - - - 600 1200 2160 1000 1800

G. Vaildity (in months)

-

12 12 24 12 12

H. Monthly Fixed charges in Rs.

a) Residential Subscribers

Sl. N

o. Plan Name

Ge

ne

ral

Gra

min

75

ON

E I

ND

IA

Eco

no

my

Sp

ecia

l

Sp

ecia

l p

lus

Su

pe

r

Pre

miu

m

Su

lab

h

Pla

n 6

00

Pla

n 1

20

0

Pla

n 2

16

0

Pla

n 1

00

0

Pla

n 1

80

0

Exch system capacity upto 999 120 NA 180 300 425 975 1450 2450 75 0 0 0 0 0

between 1000 and 29999 120 75 180 300 425 975 1450 2450 75 0 0 0 0 0

between 30000 and 99999 180 NA 180 300 425 975 1450 2450 99 0 0 0 0 0

100000 lines and above 180 NA 180 300 425 975 1450 2450 99 0 0 0 0 0

I. Free calls allowance(in MCU/month)

50 75 50 225 400 1000 1500 3000 0 30 50 50 30 50

J. Unit Call Charges in Rs.

First 300 MCU 1 1 1 1.2 1.1 1 0.9 0.8 1.2 0.8 1 1 1 1

> 300 MCU 1.2 1.2 1 1.2 1.1 1 0.9 0.8 1.2 0.8 1 1 1 1

K. Call Charges (pulse in seconds)

i) Local Call and Intra upto 50 kms

Sl.No. Plan Name Pu

lse

in s

ec.

in a

ll

Pla

ns

Gen

era

l

Gra

min

75

ON

E I

ND

IA

Eco

no

my

Sp

ecia

l

Sp

ecia

l p

lus

Su

per

Pre

miu

m

Su

lab

h

Pla

n 6

00

Pla

n 1

20

0

Pla

n 2

160

Pla

n 1

000

Pla

n 1

800

Fixed to Fixed/WLL

(less than 10 digit

number) (Own &

Other)

180 0.33 0.33 0.33 0.4 0.37 0.33 0.3 0.27 0.4 0.27 0.33 0.33 0.33 0.33

Fixed to

Cellular/CDMA (10

digit number) Own

120 0.5 0.5 0.5 0.6 0.55 0.5 0.45 0.4 0.6 0.4 0.5 0.5 0.5 0.5

Fixed to

Cellular/CDMA (10

digit number) Other

60 1 1 1 1.2 1.1 1 0.9 0.8 1.2 0.8 1 1 1 1

ii) Intra Circle Calls more than

50kms

Fixed to Fixed/WLL

(less than 10 digit

number) (Own &

Other)

120 0.5 0.5 0.5 0.6 0.55 0.5 0.45 0.4 0.6 0.4 0.5 0.5 0.5 0.5

Fixed to

Cellular/CDMA (10

digit number) Own

120 0.5 0.5 0.5 0.6 0.55 0.5 0.45 0.4 0.6 0.4 0.5 0.5 0.5 0.5

Fixed to

Cellular/CDMA (10

digit number) Other

60 1 1 1 1.2 1.1 1 0.9 0.8 1.2 0.8 1 1 1 1

iii)Inter Circle Calls

Fixed to Fixed/WLL

(less than 10 digit

number) (Own &

Other)

120 0.5 0.5 0.5 0.6 0.55 0.5 0.45 0.4 0.6 0.4 0.5 0.5 0.5 0.5

Fixed to

Cellular/CDMA (10

digit number) (Own

& Other)

60 1 1 1 1.2 1.1 1 0.9 0.8 1.2 0.8 1 1 1 1

L. ISD Calls Charges Click Here

M. Rebates/Discounts Nil

Nil

N. Interest on Deposits

if any N/A

N/A

O. Adjustment of

advance N/A

N/A

P. Refunds SD

SD

Q. Any other charges N/A

N/A

http://bsnl.co.in/service/Revised%20ISD%20rate%2026.12.11.pdf

R.

Call to

ISP(Pulses in seconds)

Pulse in sec.in all Plans

except One India

Peak 450 8 8 9.6 9.6 8.8 8 7.2 6.4 9.6 6.4 8 8 9.6 9.6

Off-Peak 900 4 4 4.8 4.8 4.4 4 3.6 3.2 4.8 3.2 4 4 4.8 4.8

Peak hours period 0730 to 2230

Off peak hours period 2230 to 0730

S.

T.Financial implications per month (in

Rs.) after considering

service tax

Gen

era

l

Gra

min

75

ON

E I

ND

IA

Eco

no

my

Sp

ecia

l

Sp

ecia

l p

lus

Su

per

Pre

miu

m

Su

lab

h

Pla

n 6

00

Pla

n 1

20

0

Pla

n 2

16

0

Pla

n 1

00

0

Pla

n 1

80

0

Minutes Urban Rural Both Both Both Both Both Both Both Rural Urban Urban Rural

Urba

n

100 200 78 200 300 425 975 1450 2450 163 77 120 110 117 170

200 254 132 254 300 425 975 1450 2450 228 120 174 164 171 224

300 308 186 308 313 425 975 1450 2450 292 163 228 218 224 278

400 372 250 361 377 425 975 1450 2450 357 206 281 271 278 331

500 437 315 415 441 426 975 1450 2450 421 249 335 325 332 385

1000 759 637 684 764 721 975 1450 2450 744 464 604 594 601 654

2000 1404 1282 1221 1409 1312 1380 1513 2450 1388 894 1141 1131 1138 1191

T. Optional service charges

CLIP (per month) Free

Itemised Bill (per month) Free

SMS (per message sent) NA

Change number NA

Cheque dishonour per occasion

NA

Reconnection / Reactivation charge

Nil

SIM Unlocking NA

Call waiting/forwarding/holding

As per existing rates

Both means Rural and Urban both

NA means Not Applicable/Available.

Service tax as applicable extra

Note:- 1. 1.1 The above Financial Implication has been worked out on minute’s basis with following assumptions as under: 1.1 Call Traffic on Landline assumed as under: (% in minutes)

Calls LL/WLL*** Cell LL Cell/WLL***

Local Calls 47.00% 13.00% 0.00% 18.00%

Intra Circle Calls 7.00% 4.00%

Inter Circle Calls 6.00% 2.00% 0.00% 3.00%

For calculating financial implication service tax @ 12.36% has been considered For calculating bill amount, ISD charges have not been considered

The Unit (MCU) rate and free calls has been considered as per Plan selected by the customer. Under Annual/Biennial Plan, Financial implication has been calculated after considering the Lump-sum

charges divided by validity of plan.

Rural definition as per existing DOT policy will continue. Unit call charges for Trunk calls will remain unchanged but for PCO including Local/STD/ISD PCO & VPT,

separate order has been issued. Service charges for Trunk calls will remain unchanged.

There is a separate tariff for NCR region.

The fixed monthly charges etc for senior citizen and commercial subscriber will be same as applicable to residential subscribers.

The outgoing calls from Sulabh connection are chargeable @ Rs. 1.20/Pulse and through ITC @ Rs.1.00/pulse.

With effect from 01.12.2006, fixed monthly charges will not be increased in all such cases where exchange system capacity is going beyond 29999 lines irrespective of rural and urban areas.

Replacement of handset when damaged shall be on payment of cost of handset prevailing at the time of

replacement. In all cases replacement of battery and other consumable will rest with customer.

* Only in cases where the connection is not available across the counter and the customer has to be kept

in waiting list. ** The security deposit can be increased in case of higher usage or default in payments, as in case of a

wired line connection. # The average rate per min. has been calculated based on the unit rate for calls upto 300 MCU.

CDMA MOBILE--- GSM 2G Post paid Tariff Applicable

FWT INTERNET USAGE CHARGES WITH SPEED OF 144 Kbpsh

All the CDMA customers will be provided 1X data service which shall be charged @

30paise/minutes or unlimited 1X data usage for additional Rs.250/Month, if opted

New Pariwar Plan ( RUIM Based Postpaid CDMA CUG Plan )

Items Tariff

a) RUIM + Activation Charge Rs.100/- per connection

b) Security Deposit ( Local +

STD) Rs.500 for Master Account Level

c) Fixed Monthly Charges Rs.499 for Master Account Level for 3

connections. FMC for Add on Del Rs.150 per Del

d) Freebies offered per month on

Master Account Level

>>Voice Call Rs.450 (Local+ STD) Any Net

>>SMS Rs.100 ( Local + National)

e) Call charges within CUG Free in same Circle

f) Other charges As per GSM Postpaid Plan 225

* One bill will be generated for all the connections within the group.

* Same tariff will be applicable across all the group members.

* Customer can reduce his no. of connections. However at any point of time the

connections within the group shall not be less than two. Also there will be no change in the

Fixed Monthly Charges of Rs.499.

Index

CDMA DATA Plans (Prepaid)

SL No. Particulars NIC EVDO

1 Sales price of data card in Rs.(Incl. of all Taxes) Rs.1099 Rs.1199

2 Speed 144

Kbps

3.1

Mbps

3 Activation charges in Rs. Free Free

4 Initial Usage Value in Rs. 299 399


6 Data Usage Charges in Rs./ 100Kb

a) Peak Hour (7.00 AM to 11.00 PM) 0.10 0.10

b) Off peak Hour (11.00 PM to 7 AM) 0.05 0.05

7 SUK price in case customer brings his own data card in Rs.

## 250 350

## - When the customer brings his own data card, SUK price is charged but no free usage is

allowed and following plans may be given Kenan Fx - Sub own EVDO & Sub own NIC.

Prepaid STVs (Flexi Recharge or SMS) for EVDO

Base Plan -EVDO General Plan

MRP in Rs. Particulars Validity EVDO

EVDO STVs can be activated

through SMS &

CDMA Prepaid WEB.

For SMS activation Send STV

<space> Amount to 53733.

for Eg. To activate 200 STV.

Send STV 200 to 53733.

170 1.5 GB EVDO Data 30 days


565 6 GB EVDO Data 30 days

55 Unlimited EVDO Data 1 day

251 Unlimited EVDO Data 7 days



85 Data Cutter - Data usage @

20Ps/MB 90

Data STVs for Wireless Land Phones(IFWT) & 144Kbps Datacards(NIC)

MRP

in Rs. Particulars Validity

50 1 GB Free Usage 30

150 3.5 GB Free Usage 90

85 Data Cutter - Data usage @ 20Ps/MB 90

390 Unlimited internet @ 144kbps 30

Base Tariff / Additional Usage Charges : 10Ps/100KB ( Only 5Ps/100KB during 11PM to 7 AM)

NB : If an EVDO STV is activated within the validity period of another STV. The balance usage if any

will be carried forward

Prepaid EVDO Limited Data Plans (Monthly Subscription based Plan)

MRP

in

Rs.

Particulars Validity Addl. Usage charge

150 500MB EVDO Data 30 days Peak Hours – 10ps./100 Kb

Off Peak Hours – 5ps. / 100Kb 250 1 GB EVDO Data 30 days



Visit Self-care Portal

www.genext.bsnl.co.in/cdmaprepaid

Self-care portal helps you to check the status of number, usage details, do plan conversion,

activate STVs from your current account balance and add alternate SMS notification and more.

CDMA Data Plan (Postpaid)

Index

Postpaid CDMA Data Cards

SL No. Particulars NIC EVDO

1 Sale price of Data Card in Rs.

(Incl. of all tax) Rs.1099 Rs.1199

2 Speed 144 Kbps 3.1 Mbps

3 Activation Charge Rs. 250 Rs. 500

4 Charges applicable for rental

a Fixed monthly charge for card Rs.150 Rs.200

b Security deposit (refundable) Rs.1000 Rs.1000

Monthly Tariff Plan charges

SL No.

Fixed Monthly

charge

in Rs.

Monthly Free Usage

in GB Applicability

1 Rs.199 0.5 GB EVDO

2 Rs.299 1 GB EVDO

3 Rs.449 2 GB EVDO

4 Rs.649 5 GB EVDO

5 Rs.750 Unlimited EVDO

6 Rs.250 Unlimited w/o roaming NIC

Note:

Note:10% discount on FMC & usage for serving /retired BSNL Employees.

http://www.genext.bsnl.co.in/cdmaprepaid

CDMA Data Usage through SMS

From BSNL Mobile:

Initiate SMS to 53733 with the message - AMT <space> MDN number

(Either FWT or RUIM MDN)

From other operator Mobile:

Initiate SMS to 94422 53733 with the message - AMT <space> MDN number

(Either FWT or RUIM MDN)

Examples:

Type AMT <space> 4222937898 (SMS to either 53733 or 9442253733)

AMT <space> 9183000199 (SMS to either 53733 or 9442253733)

Index WiMAX Service Plans & Tariff details

WiMAX is a unique technology being deployed by BSNL for the first time in India. This technology

provides fixed as well as fully mobile high speed broadband connectivity along with roaming feature.

It provides users a thrilling Internet browsing experience.

Connecting to WiMAX :

BSNL offers large variety of Customer Premises Equipments (CPE) including Outdoor, Indoor and

USB dongles from which customers can choose as per their application requirements.

Indoor: Best suited for Home/Office users. Can be used in moving vehicle also

Outdoor: Suitable for remote and rural areas. Can be used upto 15 Km distance (Line of sight) from

BTS site.

Why should you choose BSNL WiMAX? Internet browsing at lightning speed

Data Download/Upload at very high speed upto 7Mbps

Superior Performance

World’s latest wireless broadband technology

Very low cost and low starting tariff

Wide range of User friendly plans

WiMAX Services: High speed broadband connectivity upto 7Mbps

Leased Lines

VPN Services

Web based Video Conferencing

A. Initial Charges at the time of application:

*Service Tax and other Govt. levies etc. extra

CPE charges and WiMAX BB Account Creation Charges will be collected in advance through Demand

Note through the local commercial system at the time of application for Prepaid WiMAX BB

connection.

In case of customer having his/her own CPE, only WiMAX BB Account Creation Charges will be

collected in advance through Demand Note through the local commercial system at the time of

application for Prepaid WiMAX BB connection.

Tariff for Postpaid WiMAX Services

Particulars

Limited Plans Tariff in Rs. Unlimited

Home Plans

Unlimited Business Plans Tariff in Rs.

WI 220 WI 350 WI 750 HOWI 750

BUWI UL 1999

BUWI UL 3500

BUWI UL

7000

Bandwidth (wherever technically feasible)

512 Kbps to 2Mbps 512 Kbps 1 Mbps 2 Mbps

Applicability All Users All Users All Users Home only All Users All Users All Users

Single/Multi Users (SU/MU)

SU SU SU SU MU MU MU

Activation/Installation charges in Rs.

NIL NIL NIL NIL NIL NIL NIL

Fixed Monthly Charges (FMC) for service in Rs.

220 350 750 750 1999 3500 7000

Discounted Annual Payment Option in Rs.(11 months FMC)

2420 3850 8250 8250 21989 38500 77000

FMC for Indoor & Outdoor CPE by BSNL in Rs.

50 50 50 40 40 40 40

FMC for USB Dongle provided by BSNL in Rs.

40 40 40 30 30 30 30

Free usage per month

400 MB 1.0 GB 4.0 GB Unlimited Unlimited Unlimited Unlimited

Additional usage

charges beyond free limit & upto 5 GB (Rs./MB)

0.30 0.30 0.30 Not

Applicable Not

Applicable Not

Applicable Not Applicable

Particulars Indoor - CPE Outdoor- CPE

CPE Charges for outright purchase Rs. 1500/- * Rs 1500/- *

Security Deposit Rs.1000/- Rs.1000/-

Additional usage charges beyond free limit & beyond 5 GB (Rs./MB)

0.15 0.15 0.15 Not

Applicable Not

Applicable Not

Applicable Not Applicable

Free E-mail IDs/Space (Per E-mail ID)

1/5 MB 1/5 MB 1/5 MB 2/5 MB 4/5 MB 2/5 MB 2/5 MB

Static IP Address (On Request)

Not Available

Not Available

Not Available

Not Available

One One One

Security Deposit One month FMC

Minimum Hire Period One Month

Note: The above rates are exclusive of Service Tax, which will be charged as per prevailing rates.

New Postpaid WiMAX Plans (Upfront Payment of FMC)

S. No. Particulars

WiMAX Home User Plans

WiMAX Business User Plans

HOWI 750-A

HOWI 750-B

BUWI UL 1999-A

BUWI UL 3500-A

BUWI UL 7000-A

1 Fixed Monthly Charges (FMC)

Rs.750 Rs.750 Rs.1999 Rs.3500 Rs.7000

2 Free Data Usage

per month Unlimited Unlimited Unlimited Unlimited Unlimited

3 No. of months upfront FMC payment

12

Months

24

Months

12

Months

6

Months

6

Months

4

Upfront payment of FMC for the period mentioned in (3)

above

Rs.7500 Rs.13500 Rs.19990 Rs.21000 Rs.42000

5 Discount on Sale Price of CPE / Dongle in case of Upfront Payment

ii) Indoor CPE

36% Free

iii) Outdoor CPE

30% Free Free Free Free

SPECIAL DISCOUNT SCHEME

[in postpaid Wireless Broadband Services (WiMAX)]

10 % Special discount scheme on Rental & Usage for the serving /

retired Govt. / PSU employees

20 % Special discount scheme on Rental & Usage for visually impaired

persons.

Tariff of VPNoWiMAX for General as well as Enterprise Customers:

Particulars VPNoWiMAX

B 256 VPNoWiMAX

B 512 VPNoWiMAX

B 1 Mbps VPNoWiMAX

B 2 Mbps

Up and Down BW 256 Kbps 512 Kbps 1 Mbps 2 Mbps

Fixed Monthly charges in Rs.

3000 5400 8500 12500

Annual Payment charges in Rs.

30000 54000 85000 125000

Fixed Static IP charges per annum in Rs. ( if required)

1500 1500 1500 1500

Usage Unlimited Unlimited Unlimited Unlimited

Provision of free Fixed IP

NO NO NO NO

Committed data rate Purely on best effort basis

Terms and conditions:

The VPNoWiMAX for General customers will be treated as an Add On service. Customer should

opt for a minimum of Rs.750/- plan. However, customers may opt for higher Business WiMAX

Plans also. The customer will be able to access either VPN or internet at a time.

All charges are exclusive of Service Tax.

Minimum hiring period for VPNoWiMAX – One year

Roaming charges: - The usage charges specified for home LSA will also be applicable while in

roaming.

Index

Index

Value added services of BSNL

BSNL LIVE & HELLO TV

BSNL Apps

BSNL Tunes

BSNL Music Service

Customers can log on to our web: tamilnadu.bsnl.co.in for further

details Index

BSNL Live: a WAP Portal which offers one stop shop for all your information, fun and

communication.

Visit BSNL Live http://bsnllive.net from your mobile and experience the thrill. Mobile TV: 3G TV is a simple 3G based application that allows you to watch over 50

Television channels on your BSNL 3G Mobile handset on 3G network.

Entertainment Devotional Cell Management

Service My forte

nexGTv

Mobile TV

Mobile Radio

Dial a TV

3G Portal

Live Sharing

Video SMS

Dial a Video

Voice Chat

Jokes

Trivia

Filmy Dunia

Shayari

Comics

Live Arti

Religion &

Devotional

Sports

Games

Sports

News & updates

Email on SMS

News &

Updates

Job

Health

Phone Backup

Remote Access to

PC

VVoBB Service

Bharat Berry

Finance

Share & Stocks

Life Style

Humshakal

Love

Marriage &

Relationship

Cookery

Literary

http://bsnllive.net/

http://www.vas.bsnl.co.in/vas/bsnl_nexGTV.jsp

http://www.vas.bsnl.co.in/vas/mobile_tv.jsp

http://www.vas.bsnl.co.in/vas/mobile_radio.jsp

http://www.vas.bsnl.co.in/vas/dial_a_tv.jsp

http://www.vas.bsnl.co.in/vas/video_potal.jsp

http://www.vas.bsnl.co.in/vas/live_share.jsp

http://www.vas.bsnl.co.in/vas/video_sms.jsp

http://www.vas.bsnl.co.in/vas/dial_a_video.jsp

http://www.vas.bsnl.co.in/vas/voice_chat.jsp

http://www.vas.bsnl.co.in/vas/jokes.jsp

http://www.vas.bsnl.co.in/vas/trivia.jsp

http://www.vas.bsnl.co.in/vas/filmi_dunia.jsp

http://www.vas.bsnl.co.in/vas/shayari.jsp

http://www.vas.bsnl.co.in/vas/comedy.jsp

http://www.vas.bsnl.co.in/vas/live_arti.jsp

http://www.vas.bsnl.co.in/vas/devotion.jsp

http://www.vas.bsnl.co.in/vas/devotion.jsp

http://www.vas.bsnl.co.in/vas/games.jsp

http://www.vas.bsnl.co.in/vas/sports.jsp

http://www.vas.bsnl.co.in/vas/email_on_sms.jsp

http://www.vas.bsnl.co.in/vas/news.jsp

http://www.vas.bsnl.co.in/vas/news.jsp

http://www.vas.bsnl.co.in/vas/job_and_success.jsp

http://www.vas.bsnl.co.in/vas/health.jsp

http://www.vas.bsnl.co.in/vas/phone_backup.jsp

http://www.vas.bsnl.co.in/vas/remote_access_to_pc.jsp

http://www.vas.bsnl.co.in/vas/remote_access_to_pc.jsp

http://www.vas.bsnl.co.in/vas/vvobb_service.jsp

http://www.bharatsync.com/

http://www.vas.bsnl.co.in/vas/stock.jsp

http://www.vas.bsnl.co.in/vas/stock.jsp

http://www.vas.bsnl.co.in/vas/life_style.jsp

http://www.vas.bsnl.co.in/vas/humshakal.jsp

http://www.vas.bsnl.co.in/vas/love.jsp

http://www.vas.bsnl.co.in/vas/marriage.jsp

http://www.vas.bsnl.co.in/vas/marriage.jsp

http://www.vas.bsnl.co.in/vas/cookery.jsp

http://www.vas.bsnl.co.in/vas/litarary.jsp

BSNL Tunes: Now Greet your caller with a song of your choice. No more 'Tring Tring'. Play

greatest hits from Bollywood, Hollywood, Instrumental, Regional songs etc. You can set one

common tune for all or customize a tune for specific callers and much more.

Express your heart through BSNL Tunes: Choose a song of your choice and set as ‘BSNL Tune’ of your Mobile.

The charges applicable are in two parts. One is “Service Subscription” charge and another is “Song Rental”.

Subscription charges will be for a specific period i.e. 30 days or as specified for tariff packages. Song rental will be

applicable for every song of selection/change and for a specific period i.e. 30 days or as specified for tariff packages.

Activation procedures and Tariff for BSNL Tunes:

Activation of BSNL Tunes can be done by any of the following ways:-

SMS

Interactive Voice Response System (IVRS)

Mobile Search

Song of the Day

Copy command

Web site.

The activation procedure and its tariff details:

Description Charges

SMS

charge

in Rs.

SMS format

Number to

which SMS to

be sent

Activation through SMS Mode:

Subscription

Activation

Rs.30 /30 days 2 / SMS <BT>space<ACT> 56700

Song Activation Rs.12 /30 days 2 / SMS <BT>space<SONG CODE> 56700

56799M-search-

voice

Rs.12 /30 days Toll

Free

<song name or movie name> 56799

Activation through Dial Mode:

Dial 56700 Rs.2 /minute Dial and act on voice prompt Subscription

and Song

Rental are

applicable.

Dial 56799

For Mobile

Search

Re.1 /minute Dial and act on voice prompt

Song of the Day – Dial Mode:

Dial 9443000567 Free Dial and act on voice prompt

Easy Copy:

Press * (star)

and then ‘9’

Free To set the ring back tune of your caller

(BSNL Numbers) as your BSNL Tune

Web based activation:

Log on to www.tamilnadu.bsnl.co.in Choose your BSNL tunes through our web

site

To change the song customer has to send SMS <BT>space<Song Code> to 56700

(Change of song will attract song rental for the song selected)

To Deactivate the BSNL Tune Service – Dial 56702 and select option.

BSNL – Name Tune: You can set your “Name” as Caller Tune and thanks your caller personally. For this, send SMS NT<space><name> e.g.: NT VIJAY to 56799. (VIJAY is the name). The tariff is as applicable for BSNL Tunes.

Index

BSNL TUNES INTRODUCED IN CDMA:

Activation & De-Activation Procedure & Tariff

Activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services activated, as of now, through two

different Modes, that is (a) by Dialling 56700 and (b) Dialling to the Call Centre -1503.

http://www.tamilnadu.bsnl.co.in/

(a) Activation procedure - by dialling 56700:

Dial 56700. Browse through the different categories of songs & get the required BSNL TUNES song activated. (This

is an IVRS based Activation Procedure and the IVRS Browsing time will be charged @ Rs.2/Minute)

(b) Contact the Call Centre and get activated:

Get activated by dialling to the Call Centre (1503).

De-activation modes:

The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services de-activated, as of now, through

two different Modes, that is (a) by dialing 56700 and (b) dialing to the Call Centre -1503.

(a) De-activation procedure - by dialling 56700:

Dial 56700. Goto – “Manage option” to de-activate.

(This is an IVRS based Activation Procedure and the IVRS Browsing time will be charged @ Rs.2/Minute)

(b) Contact the nearest CSC and get De-activated:

Get De-activated by dialling to the Call Centre (1503).

Renewal

Three day s in advance to the date of Renewal, Pre-renewal message will be sent to the customer along with de-

activation method. If the customer does not de-activate prior to the renewal, it will be automatically renewed and the

monthly Subscription & Song Charges will be collected.

Tariff: (Monthly Subscription Charge Rs.30) + (Per song Charge Rs.12 per month)

(Rs.2/- per minute for the IVRS based Activation & De-activation)

WATCH TV CHANNELS, VIDEOS ON THE MOVE:

‘BSNL Live' is a WAP Portal which offers one stop shop for all Customer Information, Entertainment, and

Communication related requirements. Through ‘BSNL Live' you can watch LIVE TV (Hello TV) and movies on your

mobile, download exciting Videos clips games, songs and personalize your mobile phone with wallpapers and

ringtones of your choice. To access BSNLLive visit WAP site ‘http: //bsnllive.net’ from your mobile phone and

experience the thrill.

You can also ask for the settings by sending <make> space <model> of your handset to 58355 by SMS e.g.

<Nokia> space <N79> to 58355.

After you send the SMS you will in response get several settings on your handset viz. ‘bsnllive', ‘bsnlstream' etc.

Once you get all the settings, you will have to save them. Out of these several settings the one pertaining to BSNL

Live (will appear as 'bsnl live') should be saved as default. In some handsets the word 'Bookmark' is used instead of

default. Thereafter whenever you want to access BSNL Live you will have to click on your Web browser in your

mobile; the 'BSNL Live' bookmark will be visible to you and clicking on it will lead you to the Welcome page.

Hello TV: Hello TV is a Live TV service which offers more than 50 channels on your mobile. This service is

available for both 2g and 3g users with compatible handsets. With hello TV you can now watch Live TV on

your mobile anywhere anytime.

Movies: Movies will be streamed on demand i.e. the content will be played in real time on your mobile from

‘BSNL Live' directly without first getting stored.

Videos: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and

download from the available huge library of content at ‘BSNL Live'. The categories of content varies from

astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie

trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to above more

and more categories of video clips will be added to suit every taste and choice.

Music - Full track song download: You can download full track audio songs (mp3) of your choice through

‘BSNL Live'.

Games: Various Categories of Games viz. Regular (Simple & premium) and multiplayer branded games are

available. You will be able to see only games which are compatible with your handsets. Thus you need not to

worry about compatibility of games. At the time of download you will be required to pay charges of games.

Access to above services is recommended for 3G Subscribers for better experience but other content viz .

Wallpapers, Themes, Screen savers, Ring-tones etc. can be used / downloaded by all the GSM subscribers.

YOUR MOBILE IS NOW MOBILE TV

Now watch over 60 TV channels on your BSNL Mobile. You can watch your favourite programs on your

mobile on the move. Follow the steps given below:-

Step: 1 To download BSNL Mobile TV, send SMS.

MYTV to 55447 (2G customers)

MY3GTV TO 55447 (3G customers)

Step: 2 you will receive a message in your inbox. Click on the same and download the application.

Step: 3 Get it stored in phone memory.

Step: 4 In the main menu, click on the application and open it to see the TV channels logos. Choose the

channel you want to watch and click on its icon.

Step: 5 You will see the subscription packages available currently. Choose the option that suits you.

Step: 6 You will receive a confirmation that your registration has been successful. Now click on the

channel and enjoy Mobile-TV.

Note: Data Download charges applicable as per plan.

You can unsubscribe from this service by sending the following SMS.

UNSUBMYTV to 55447 (2G Customers)

UNSUB3GMYTV to 55447 – (3G customers)

Index

UNIFIED MESSAGING ON BSNL MOBILE

Voice Mail Service (VMS), FAX Message, E-Mail, E-Mail to Speech (ETS) are the services you can get under

UMS.

1. Voice-Mail Using this feature, the voice mail can be send/received to/by other subscribers having this facility. The

incoming voice message from the mailbox can be accessed as per following procedure:

Conditional divert can be given for the voice calls to the voice-mailbox no. i.e. 17000.

Whenever a voicemail is received in voice-mailbox, the subscriber will receive an SMS on his/her cell phone.

In order to retrieve messages from the voice-mailbox, dial 17000 from your mobile phone. Press ‘*’ to skip

the introduction part.

The message can be retrieved by following the voice menus thereafter.

The voice mailbox can be accessed on landline also as per below mentioned procedure:

In order to retrieve messages from your voice-mailbox by using landline phone, dial 9417017000 (which is the

common access no.) followed by '#', then your own mobile no. and '#'. The system will prompt you for your

password. The default password is 1234. Enter your password and follow the voice menus thereafter.

2. FAX-Message This feature will enable the subscriber to send/receive fax message. The fax can be sent/received to/by the

subscriber either through BSNL UMN account or using fax machine. The below mentioned procedure is to be

adopted while sending or receiving the fax message on fax machine:

1. In order to deposit a FAX message, dial 9417017000 from a FAX machine followed by a '#' and the mobile no. of

the person who is the intended recipient of the FAX. A part of the voice menu says " to add a FAX, press

3".Press 3 on your FAX machine and after the system prompts you to, press "START" on your FAX machine.

2. In order to retrieve a FAX message from your voice-mailbox, dial 9417017000 from a FAX machine. Then

press '#' followed by your own mobile no. and '#'. The system prompts you for your password. Enter your password.

The system tells you that you have so many new messages out of which so many are Voice/FAX/E-Mail messages.

When you play a FAX message, first, system will announce the sender’s phone number and the time when the sender

had deposited that Fax Message. Then the system will announce many option like to backup, to keep or to delete etc,

You simply bypass these request by pressing '#', then the system prompts you to press " START " on your FAX

machine.

3. E-Mail/SMS/FAX/Voice Message. This feature will enable the subscriber to send/receive E-mail/SMS/Fax/Voice

messages. The subscriber has to get BSNL UMN account for this feature. The below mentioned procedure is to be

adopted for sending/receiving the email.

1. Dial 1403 from WAP MS to connect to internet-login to the site www.bsnlumn.com (based on your

location go to appropriate website i.e. in north www.bsnlumn.com, south www.bsnlums.com,

east www.bsnlume.com and in west www.bsnlumw.com )

2. Logon to your BSNL UMN/S/E/W E-mail Account (using your mobile no. as the user login and1234 as

the password which is a default password).

To receive e-mail: From WAP cell phone go to inbox then to email and the “view details” choose “body”.

To send email: For sending E-mail, SMS, FAX and Voice Messages from your UMN/S/E/W account, use the E-

mail, SMS, FAX and Voice options as provide d under the Compose Menu.

3. For retrieving:

i. Voice messages

To Listen/Deposit to your voice messages, the machine must have the multimedia capability.

The different kinds of messages e.g. voice messages, FAX messages etc will be listed under the subject heading as

soon as you logon to your E-mail account. Click on the voice message and the system will play it directly (if your

machine supports the 'sbc' format). If your machine doesn’t support the 'sbc' format, first convert the message

into the 'wav' format using the icon provided on the right hand side. Then system will prompt you to save that

attachment to your hard disk. After saving, click on the wav file and the system will play it.

ii. FAX Messages: The FAX message comes as an attachment in the TIFF format. Open the FAX message using an

imaging program as for example the IMAGING on the Windows -NT. The first page will just give you the

summary of the FAX message i.e. the total no. of pages in the FAX message, the no. from which the FAX

message was sent etc. Then you can download the actual FAX message.

4. E-Mail to Speech (ETS): This feature will enable the subscriber to receive the Email on the mobile phone .In order

to listen E-mail messages from your voice mailbox, dial the No: 17000 from your mobile phone. Press * to skip the

introduction part. The system prompt will say ' to listen E-mail message Press Option '4', thereafter, follow the voice

menus . The attachments along with Email cannot be listened from your voice mail box.

http://www.bsnlumn.com/

http://www.bsnlumn.com/

http://www.bsnlums.com/

http://www.bsnlume.com/

http://www.bsnlumw.com/

‘General Terms’ used in mobile services Index

Security Deposit:

Security deposit is required for Local/STD/ISD facility of new connections. It is non-interest bearing & refundable

upon surrender subject to clearance of all dues.

No security deposit is required for Local/STD facility from the following categories.

BSNL employees

Existing BSNL subscribers upon request with conditions

Employees of Central/State Government and Central PSUs

Bank employees who give ECS mandate from their own bank Central/ State Government & Central PSU's

Corporate Customers taking minimum 5 connections in corporate name.

LSA:

Licensed Service Area is the area within which Mobile Services are provided by Service provider (i.e. BSNL) under

the license issued by competent authority. Tamilnadu Circle includes all revenue districts excluding Chennai,

Kancheepuram and Tiruvallur districts and including Pondicerry Union Territory. For mobile services are concerned,

Tamilnadu Circle and Chennai Telephones Area (Chennai, Kanchipuram & Tiruvallur) are considered as single LSA.

Roaming:

You can carry your mobile connection beyond your home LSA and use. In such cases, it is said to be that you are on

roaming. Roaming service activation is absolutely free. While on roaming outgoing/ incoming call charges are

applicable as per tariff plan.

Voice/Video Call Charges:

Local: Calls made to numbers within the LSA

STD: Calls made beyond the LSA

ISD: International calls

The calls charges are applicable as per tariff plan & pulse rate. This will be normally for per minute or per second or

specific duration.

Data Download:

2G customers can download Data through GPRS i.e. Mobile Internet facility. 3G customers can down load data in

their mobile or using data cards through 3G Data service at a very high speed. The tariff for data downloads is

applicable as per the data plan of you.

SMS:

Short Message Service is available to send text containing 160 Characters. The spaces between words will be also

counted as characters. This may be from a Mobile phone to another mobile phone or one to many or PC to

Mobile/Mobiles. Local/National/International SMS can be sent. The charges are applicable as per tariff plan chosen

by you.

MMS:

Multi-media Messaging Service, through which, you can send and receive messages containing text, audio or video or

combination of any or all. The mobile handset shall be combatable for MMS applications.

Night Calling:

Calls made between 11.00 p.m. and 06.00 a.m. The call charges will depend on the plan chosen by you.

Friends & Family:

This facility allows you to make Free calls or at reduced call charges to the selected mobile/fixed telephone numbers.

The tariff is applicable as per the plan.

On-net:

It means, own network i.e. BSNL network.

Off-net:

It means other network of Private Operators i.e. other than BSNL.

Plan Voucher: To extend the validity and for migration of plans.

Top-up Vouchers:

Top-up vouchers are used to extend the usage value.

Special Tariff Voucher: It is nothing but to cut your rates of parent plan

C-Top-up:

Channel top-up is nothing but electronic recharge/top-up facility. Recharge or Top-up can be done through C-top-up

for the specified values as preferred by you.

Freebies:

Freebies are the concessional tariff, free calls/SMS/Data downloads offered permanently or for limited/specific

period or to specific numbers.

Validity:

SIM Validity – It is normally for 7 Days. Within this period you shall activate your connection by using PV.

Plan validity – The specified period of validity of the Plan chosen by you.

Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for

Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable

further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the

plan should be fulfilled).

Grace Period(s)

Grace Period: It is the period within which Recharge or Top-up shall be done by Customer with PV/RC/Top-up as per

the requirement of the plan.

Grace Period 1 (GP-1): 15 days from the expiry of the validity of the plan.

Grace Period II (GP-1I): Additional 165 days from the expiry of the Grace Period (GP-I) of the plan.

Note:

A. During the grace period, no O/G calls will be allowed except emergency (toll free) & IVR calls. However I/C shall

be free during Grace Period I. B. The unutilized balance amount of the previous card can be carried forward in case of renewal within the Grace

Period-I, otherwise it shall lapse. C. The SIM number can be re-activated within additional period of 165 days even beyond the grace period of 15 days

(GP-I) as per the parent plan. However, in such cases, the account. balance will lapse. D. Free talk value on initiating the SIM is given to all subscribers.

Index

BLACKOUT DAYS:

As per Telecom Regulatory Authority of India (TRAI) directives, 5 days in a year

shall be declared as blackout days. BSNL has declared the following 5 days as

black out days. No concessional tariff on voice calls or SMS will be available on

those days only. The normal tariff as per plan will be applicable on those days.

Blackout days for the Calendar Year 2014 are given below:-

1. New Year 01.01.2014

2. Holi 17.03.2014

3. Pre-Diwali 21.10.2014

4. Diwali 22.10.2014

5. New Years’ Eve (31st December 2014)

Index

ISD CODES AND TARIFF AS ON 01-03-2014

Country Country

code Area code

Charges

in BSNL

N/W (Rs.

/Min)

Charges in

MTNL

N/W (Rs.

/Min)

Remarks

AFGHANISTAN 93 All 16 16

AFRICAN REPUBLIC 236 all 45 45

ALASKA 1907 all 15 18 Not allowed for

ISD GROUP A -

Booster

ALBANIA 355 All 22 22

ALGERIA 213 all 20 20

ALGERIA MOBILE

ORASCOM 213 7,96 22 22

ALGERIA MOBILE

WATANIYA 213 5 30 30

ANDORRA 376 All 15 15

ANGOLA 244 All 10 18

ANGUILLA 1264 All 15 18 Not allowed for

ISD GROUP A -

Booster

ANTARCTICA (Aus

territory) 672 All 90 90

ANTIGUA & BARBUDA

1268 All 15 18 Not allowed for

ISD GROUP A -

Booster

ARGENTINA 54 All 15 15

ARMENIA 374 All 15 15

ARUBA 297 All 15 18

ASCENSION 247 All 100 100

AUSTRALIA 61 All 8 9.2

ALLOWED

FOR ISD

GROUP D -

BOOSTER

AUSTRIA 43 8 9.2

AUSTRIA 43 42 25 25

AUSTRIA 43 810 ,820 25 25

AZERBAIJAN 994 All 23 23

BAHAMAS 1242 all 15 18 Not allowed for

ISD GROUP A -

Booster

BAHARIN 973 all 12 12

ALLOWED

FOR ISD

GROUP D -

BOOSTER

BANGLADESH 880 all 10 10

ALLOWED

FOR ISD

GROUP B -

BOOSTER

BARBADOS 1246 all 15 18 Not allowed for

ISD GROUP A -

Booster

BELARUS 375 All 25 25

BELGIUM 32 All 10 10

BELGIUM 32 235 25 25

BELIZE 501 All 18 18

BENIN 229 All 18 18

BERMEUDA 1441 all 10 18 Not allowed for

ISD GROUP A -

Booster

BHUTAN 975 all 10 10

BOLIVIA 591 all 15 15

BOSNIA & HERZEGO 387 all 45 45

BOTSWANA 267 all 16 18

BRAZIL 55 all 10 10

BRUNEI 673 all 15 15

BULGARIA 359 all 45 45

BURKINA FASO 226 All 25 25

BURUNDI 257 All 35 35

KAMPUCHEA (CAMBODIA)

855 All 15 18

CAMEROON 237 All 20 20

CANARY ISLAND 34 All 15 15

CAPEVERDE 238 all 20 20

CAYMAN ISLAND 1345 all 15 18 Not allowed for

ISD GROUP A -

Booster

CHAD 235 20 20

CHAD MBOILE

MILLICOM 235 9 30 30

CHILE FIXED 56 60 60

CHILE FIXED 56 2,9 15 15

CHINA 86 All 12 12

ALLOWED

FOR ISD

GROUP A -

BOOSTER

COLOMBIA 57 All 15 15

COMOROS 269 All 45 45

CONGO 242 All 45 45

COOK ISLANDS 682 All 100 100

COSTA RICA 506 All 15 15

CROATIA 385 All 12 12

CUBA 53 All 100 100

CYPRUS 357 All 7 9.2

CZECHO 420 All 15 15

DEM. REP. CONGO 243 All 25 25

DENMARK 45 All 7 9.2

Diego Garcia 246 All 100 100

DJIBOUTI 253 All 45 45

DOMANICCAN REPUBLIC


ISD GROUP A -

Booster

DOMINICA 1767 All 15 18 Not allowed for

ISD GROUP A -

Booster

EAST TIMOR 670 All 100 100

ECUADOR 593 All 15 15

EGYPT 20 All 10 18

EL SALVADOR 503 All 15 15

EQUATORIAL GUINEA

240 All 15 18

ERITREA 291 All 20 20

ESTONIA 372 All 45 45

ETHIOPIA 251 All 20 20

FALKLAND ISLANDS 500 All 100 100

FAROE ISLAND 298 All 15 18

FIJI REPUBLIC 679 All 45 45

FINLAND 358 All 7 9.2

FRANCE 33 All 8 9.2

ALLOWED

FOR ISD

GROUP C -

BOOSTER

FRENCH GUIANA 594 All 15 15

FRENCH POLYNESIA 689 All 22 22

GABON REPUBLIC 241 All 35 35

GAMBIA 220 All 45 45

GEORGIA 995 All 12 12

GERMANY 49 All 8 9.2

ALLOWED

FOR ISD

GROUP C -

BOOSTER

GHANA 233 All 18 18

GIBRALTOR 350 All 45 45

GREECE 30 All 7 9.2

GREENLAND 299 All 45 45

GRENADA 1473 All 15 18 Not allowed for

ISD GROUP A -

Booster

GUADELOPE 590 All 45 45

GUAM 1671 All 10 18 Not allowed for

ISD GROUP A -

Booster

GUATEMALA 502 All 15 15

GUINEA BISSAU 245 All 45 45

GUINEA REPUBLIC 224 All 40 40

GUYANA REPUBLIC 592 All 20 20

HAITI 509 All 22 22

HAWAII 1808 All 15 18 Not allowed for

ISD GROUP A -

Booster

HONDURAS 504 All 15 15

HONGKONG 852 All 10 10

ALLOWED

FOR ISD

GROUP B -

BOOSTER

HUNGARY 36 All 6 9.2

ICELAND 354 All 15 15

INDONESIA 62 All 10 10

ALLOWED

FOR ISD

GROUP D -

BOOSTER

Inmar-GRPs 870 All 550 550

IRAN 98 All 12 18

IRAQ 964 All 16 16

IRELAND 353 All 12 12

ISRAEL 972 All 15 15

ITALY 39 All 8 9.2

IVORY COAST (COTE D' IVORIE)

225 All 22 22

JAMAICA 1876 All 15 18 Not allowed for

ISD GROUP A -

Booster

JAPAN 81 All 15 15

JORDAN 962 All 15 15

KAZAKISTAN 731 All 10 18



KHAZAKISTAN 7

701, 702, 705, 71,

72, 73, 75, 76, 77

12 12

KENYA 254 All 11 18

KIRGHISTAN 996 All 15 15

KIRIBATI 686 All 100 100

KUWAIT 965 All 12 12

ALLOWED

FOR ISD

GROUP D -

BOOSTER

LAOS 856 All 15 18

LATVIA FIXED 371 25 25

LATVIA MOBILE 371 2, 68, 85 45 45

LEBANON 961 All 15 15

LESOTHO 266 All 15 18

LIBERIA 231 All 30 30

LIBYA 218 All 30 30

LIECHTENSTEIN 423 All 45 45

LITHUANIA 370 All 45 45

LUXUMBURG 352 All 15 15

MACAO 853 All 15 18

MACEDONIA 389 All 30 30

MADAGASCAR 261 All 50 50

MADERIA ISLAND 351 All 15 15

MALAWI 265 All 15 18

MALDIVES 960 All 55 55

MALAYSIA 60 All 8 9.2

ALLOWED

FOR ISD

GROUP B -

BOOSTER

MALI 223 All 22 22

MALTA 356 All 15 15

MANGOLIA 976 All 15 15

MARIANA ISLAND 1670 All 15 18 Not allowed for

ISD GROUP A -

Booster

MARSHALL ISLANDS

FIXED 692 All 18 18

MARTINIQUE 596 All 45 45

MAURITANIA 222 All 45 45

MAURITIUS 230 All 12 18

MAYOTTE 262 269, 639 12 12

MEXICO 52 All 15 15

MICRONESIA 691 All 15 15

MOLDOVA 373 All 20 20

MONACO 377 All 45 45

MONTENEGRO 382 All 45 45

MONTSERRAT 1664 All 15 18 Not allowed for

ISD GROUP A -

Booster

MOROCCO 212 All 30 30

MOZAMBIQUE 258 All 17 18

MYANMAR 95 All 20 20

NAMIBIA 264 All 15 18

NAURU 674 All 100 100

NEPAL 977 All 10 10

NETHERLANDS 31 All 10 10

NETHERLANDS ANTHILLES

599 All 15 15

NEW CALEDONIA 687 All 15 15

NEW ZEALAND 64 All 10 10

NICARAGUA 505 All 18 18

NIGER 227 All 25 25

NIGERIA 234 All 12 18

NIUE ISLAND 683 All 45 45

NORTH KOREA 850 All 45 45

NORWAY 47 All 15 15

OMAN 968 10 10

OMAN 968 91 to 99 20 20 Area code 98

and 99 newly

added

PAKISTAN 92 All 12 12

PALAU 680 All 45 45

PALESTINE 970 All 45 45

PANAMA 507 All 15 15

PAPUA NEW GUINEA 675 All 100 100

PARAGUAY 595 All 15 15

PERU 51 All 15 15

PHILIPPINES 63 All 13 13

POLAND 48 All 7 9.2

PORTUGAL 351 All 15 15

PUERTO RICO 1787 All 15 18 Not allowed for

ISD GROUP A -

Booster

QATAR 974 All 13 13

REUNION 262 45 45

REUNION 262 262 45 45

REUNION 262 69 45 45

RODRIGUE 230 All 12 18

ROMANIA 40 All 7 9.2

RUSSIA OTHER 7 10 10

RUSSIA MOBILE 7 33, 57, 90 to 99, 700,707

15 15

RWANDA 250 All 22 22

SOMOA AMERICAN 1684 all 45 45 Not allowed for

ISD GROUP A -

Booster

SAN MARINO 378 All 50 50

SAO TOME AND

PRICIPE 239 All 65 65

SAUDI ARABIA 966 All 12 12

Senegal 221 All 35 35

SENEGAL 381 All 25 25

SEYCHELLES 248 All 32 32

SIERRALEONE 232 All 40 40

SINGAPORE 65 All 8 9.2

ALLOWED

FOR ISD

GROUP A -

BOOSTER

SLOVAK 421 All 15 15

SLOVENIA 386 All 45 45

Solomon Islands 677 All 75 75

SOLOMON ISLANDS 252 All 45 45

SOUTH AFRICA 27 All 15 15

SOUTH KOREA 82 All 10 10

south SUDAN 211 All 25 25

SPAIN 34 All 15 15

SRILANKA 94 All 12 12

ST. HELENA 290 All 100 100

ST. KITTS/NAVIS ISLAND


ISD GROUP A -

Booster

ST. LUCIA 1758 All 15 18 Not allowed for

ISD GROUP A -

Booster

St. Pierre & Miquelon 508 All 25 25

ST. VINCENT & THE GRENADIAN


ISD GROUP A -

Booster

SUDAN 249 All 15 18

SURINAM 597 All 20 20

SWAZILAND 268 All 15 18

SWEDEN 46 All 7 9.2

SWITZERLAND 41 10 10

SWITZERLAND 41 74 20 28

SWITZERLAND 41 76,77,78,79,86 20 20

SWITZERLAND 41 7599 15 15

SYRIA 963 All 15 15

TAIWAN 886 All 10 18

TAJIKISTAN 992 All 15 15

TANZANIA FIXED 255 All 20 20

THAILAND 66 All 8 9.2

ALLOWED

FOR ISD

GROUP B -

BOOSTER

TOGOLESE 228 All 40 40

TOKELAU 690 All 100 100

TONGA 676 All 45 45

TRINIDAD & TOBAGO 1868 All 15 18 Not allowed for

ISD GROUP A -

Booster

TUNISIA 216 All 45 45

TURKEY 90 All 12 12

TURKMENISTAN 993 All 15 15

TURKS & CAICOS ISLANDS


ISD GROUP A -

Booster

TUVALU 688 All 100 100

UAE 971 All 12 12

UGANDA 256 All 22 22

UK 44 7 9.2

ALLOWED

FOR ISD

GROUP C -

BOOSTER

UK alied 4470 25 25 Not allowed for

ISD GROUP C -

Booster

UK 44 74 to 79 and

84 20 20

Not allowed for

ISD GROUP C -

Booster

UK 44 87 20 20 Not allowed for

ISD GROUP C-

Booster

UKRAINE 380 10 10

UKRAINE 380 68,92,94,63,93 15 15

UKRAINE 380 50,66,91,95,99 15 15

URUGUAY 598 All 15 15

USA & CANADA 1 7 6.3

ALLOWED

FOR ISD

GROUP A -

BOOSTER

UZBEKISTAN 998 All 15 15

VANAUTU 678 All 45 45

VENEZUELA 58 All 10 10

VIETNAM 84 All 10 18

VIRGIN ISLAND (BRI) 1284 All 15 18 Not allowed for

ISD GROUP A -

Booster

VIRGIN ISLAND (USA)


ISD GROUP A -

Booster

WALLIS & FUTUNA 681 All 50 50

WESTERN SAMOA 685 All 45 45

YEMEN 967 All 12 12

ZAMBIA 260 All 10 18

ZAMBIA 260 95,96,97 12 18

ZIMBABWE 263 All 40 40

Rest of the World 100 100

Index

Index

பாரத் சஞ்சார் நிகம் லிமிட்டெட்

(A Government of Enterprise)

Telecom Consumers Charter of BSNL A. About Us

Bharat Sanchar Nigam Ltd was formed on 1st October, 2000. It is having Pan India presence except

Delhi and Mumbai and is an integrated Telecommunications Company. It has installed large Quality

Telecom Network in the country. The Company is working on improving it, expanding the network

and introducing new telecom services. The company has experienced manpower with vast experience

in Planning, Installation, commissioning and Maintenance of Switching & Transmission Networks; it

has an in house world class ISO 9000 certified Telecom Training Institute.

B. Services We Provide

BSNL serves its customers as a one stop solution to all telecommunication needs with possibly the

largest bouquet of Telecom Services, Wire line, CDMA Mobile, GSM Mobile, Internet, Broadband,

Carrier Service, MPLS VPN, VSAT, VoIP services, IN Services etc. The company offers wide

ranging & most transparent tariff schemes designed to suite every customer. The services being

offered in India barring the cities of Delhi and Mumbai

Wire line Telephone

New Telephone Connection

Shift and Transfer of Telephone

Phone Plus Service

WLL Mobile

CLI Based Internet Services

Broadband (DataOne)

# Prepaid Broadband

# VAS over Broadband

o a.Hungama portal

o b.Games on Demand

o c.Topper Education

o # IPTV Service

C. The quality of Service Benchmarks

BSNL is committed to provide state of the art uninterrupted Telecom services to the customers and

compy with the quality benchmarks as prescribed by TRAI or set forth by itself from time to time.

a) Quality of Service benchmarks as admissible to consumers for Basic Services (Wire line)

The following benchmarks are prescribed:

Serial

Number Service Parameter

Time limit for service request or

redressal of complaint

i) Provision of Telephone All cases within seven days(subject to

technical feasibility

ii) Fault Repair

All cases within three days for urban

areas and all the cases within five days

for rural/hilly areas(subject to

technical feasibility

iii) Shift of Telephone Within three days

iv) Closures Within seven days

v)

Percentage of Billing

Complaints resolved

within four weeks

100 %

vi) Time taken for refund of

deposits after closure Within sixty days after closure

b) Quality of service benchmarks as admissible to consumers for mobile services.

The following benchmarks are prescribed:

Serial Service Parameter

Time Limit for service request or

redressal of complaint/TRAI

Benchmark

Monthly Basis

1

Resolution of

billing/charging

complaints

100 % within 4 weeks

2

Period of applying

account./waiver/adjustment

to customer's

100 % within 1 week

3 Accessibility of call

centre/customer care >=95 %

4

%age of calls answered by

the operators

(Voice to Voice)

>=90 %

5

%age requests for

Termination/Closure of

service complied

100 % within days

6 Time taken for refund of

Deposit after closures 100 % within 60 days

c) The benchmarks as admissible to consumers for broadband service is as below

Serial Service Parameter Time Limit for service request or

redressal of complaint

Monthly Basis

i) Service Provisioning /

Activation Time

All cases within fifteen days (subject

to technical feasibility)

ii) Fault Repair/Restoration Within three days

iii)

Billing Performance

a) Percentage of Billing

Complaints resolved

b) Time taken for refund of

deposits after closure

a)All billing complaints to be

resolved within four weeks.

b)All cases if refund of deposits to

be made within sixty days after

closure

d) & e) Capability Developed and being performed to meet the Benchmarks

BSNL strives to provide uninterrupted telecom services to the valuable customers & has a well

structured and multilayered Public Grievances Redressal Mechanism. We do have an extensive grass

root level Fault Restoration System (FRS) to book the complaints and ensure prompt rectification of

any fault. Consumer has only to call Local Number 198 for booking and “no delay” restoration of

fault.

Consumers can use following toll free “Consumer Care Numbers” for booking their complaints at

our Complaint Centres (Call Centres) set up for Basic Telephone Services, Mobile Services,

Broadband and other Data Services.

For Basic Services including Broadband Services:

1500 or 1800-345-1500 (Toll Free Number)

For CDMA & WiMAX Services:


For GSM Mobile Services:


For Broadband and Internet Services:


For Blackberry Services:

1505 or 1800-180-1505

For MPLS and other Data Services:

1800-425-1957 (Toll Free Number)

Aforesaid toll free “Consumer Care Numbers” are also used as “General Information

Numbers” for providing general information to the consumers.

Consequent upon the replacement of 2007 Regulations ( Regulations 3 of 2007) by TRAI’s new

Regulations called the Telecom Consumers Complaint Redressal Regulations, 2012, BSNL has now

replaced the three tier Complaint Redressal Mechanism by two tier system by doing away with Nodal

Officer. Under these Regulations, every complaint at Complaint Centre (Call Centre) shall be

registered by giving Unique Docket Number, which will remain in the system for at least three

months.

Every Complaint Centre (Call Centre) shall (a) At the time of registering of complaint…………..

(1) Communicate, through SMS, to the consumer the docket number, date and time of registration of

the complaint and the time within which the complaint is likely to be resolved; and

(2) Update the system with date and time of registration of the complaint, docket number, the

telephone number of the consumer and the time indicated to the consumer for resolution of the

complaint;

(b) On completion of action on a complaint …

(i) Communicate to the consumer, through SMS, of Redressal of the complaint along with

action taken on the complaint; and

(ii) Update the system with details of action taken.

(c) Interactive Voice Response System (IVRS), if installed on a “Consumer Care Number” is

operated in the following manners:

(i) the first level of the IVRS provides for language selection;

(ii) the second level of the IVRS provides for options relating to the broad categories

of complaints and service requests;

(iii) the third level of the IVRS provides for a sub-menu under complaints and service

requests, separately;

The sub-menu in the third level also contains option enabling the consumer to speak to a consumer

care agent.

Grievances/Complaints can also be booked on ‘12727’ (for Circle Office) or ‘12728’ (for SSA

Office). This special TOLL FREE SERVICE has been introduced by BSNL for booking Public

Grievances.

Time limit for Redressal of Complaints or addressing service requests of consumers by

Complaint Centres (Call Centres): BSNL shall ensure redressal of complaints and service requests in accordance with the time frame as

specified under the Quality of Service regulations issued by the Authority.

Where a time limit has not been specified under the Quality of Service regulations issued by the

Authority, the complaints and the service requests shall be addressed within a time period not

exceeding three days.

Appeal to Appellate Authority:

If the consumer is not satisfied with the redressal of his complaint by the Complaint Centre or, if his

complaint remains unaddressed or no intimation of redressal of his complaint is received within the

period specified, such consumer may prefer an appeal to the Appellate Authority through e-mail or

FAX or post on in person within a period of 30 days after expiry of time limit specified

for redressal of grievance.

Appellate Authority may entertain an appeal even after expiry of said period of 30 days but before

three months after expiry of time limit specified for redressal of grievance.

Two member Advisory Committee comprised of one member from Consumer Organization

registered with the Authority and other member from BSNL has been set up in each Service Area

separately to offer an advice on all such appeals preferred to the Appellate Authority.

Contact Detail of Appellate Authority of BSNL Tamilnadu Circle:

Name and designation: Ms. R. RADHA, General Manager (NWO CFA)

Address: O/o CGM, BSNL, Tamilnadu Circle, No.16, Greams Road, Chennai-6

Telephone: 044-28292939 Fax: 044-28292930

E-Mail: [email protected]

Telephone Adalats:

In addition to the above, subscribers whose grievances remained unsettled are invited to make

petitions for Redressal of their grievances in Telephone Adalats. SSA (Secondary Switching Area)

Level Telephone Adalats are being conducted on bimonthly periodicity and Circle level Telephone

Adalats are being conducted once in three months. Customers are asked to give their grievances in

writing with all supporting documents within stipulated period to District Complaint Officer (DCO).

The concerned office to which the case relates examines the case received by DCO and settles the

case. A speaking order settling the case is communicated to the customers. For unsettled cases, a date

is fixed for holding the Telephone Adalat. The customers are invited to attend the Telephone Adalat.

The Adalat is presided over by General Manager of the area. The concerned officers of the

Department are also called to be present in the Adalat. The full details of the case are presented to the

presiding officer. The order of the presiding officer is communicated in the Adalat after hearing the

arguments from both the parties.

Appellate Jurisdiction of Telephone Adalats:

Circle level Adalats headed by CGMs can consider the cases of the appeals against the decisions of

the Adalats chaired by SSA Heads. Adalats headed by SSA Heads can consider cases of excess

billing which have been rejected by them as administrative heads of SSAs.

How we Monitor and Evaluate: BSNL has established “Web based Complaint Monitoring System” to enable the consumers to

monitor the status of their complaints. Customers can log in to www.tamilnadu.bsnl.co.in and click

on the hyper link BSNL Customer Care Portal for this purpose.

BSNL also continues to make available such information to the telephone bills and also publishes

once in six months in the newspapers in the manner prescribed as above

Any change in the address of the web based complaint monitoring system shall also be intimated to

the consumers in the same manner as above.

Index

http://www.tamilnadu.bsnl.co.in/

More efforts have been taken to update the information contained in the e-book.

Discrepancy, if any, noticed may be communicated to the above address or over phone/email please. Index

Documents

Bsnl-mobile Tariff Apr14