5 D O M A V I S I O N

D O M A

H A S A V I S I O N

F O R T H E

F U T U R EWhat I see is a tree with its roots firmly grounded in great soil with healthy branches that constantly grow and produce fruit! Each branch is perfectly positioned in the sun, ultimately providing life to the world.

-Pat FelicianoPresident, CEO

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C o r p o r at e

Va l u e s

Find Someone, Serve Everyone01

Everybody Matters0 2

Build up Leaders0 3

Always Be Learning0 4

Constantly Challenge the status quo0 5

Turn over the bottom 10%0 6

Deliver 100% return On all

customer investments0 7

Leverage Technology Whenever

Possible0 8

7 D O M A V I S I O N

bine this “servant’s heart” with our commitment to deliver ex-ceptional service. As a result, our reputation is above reproach in both the community and with our customers. We deliver a 100% return in value on their investment. These values of service, inno-vation, and integrity are present in every facet of our company, bringing a strength and reputation for results to our business that our competition can’t match.

We are as brazen as David in the face of Goliath. We relish the opportunity to stand toe-to-toe with giants and will take on new challenges without hesitation. We press forward, unafraid, be-cause we have proven our mettle and trust in our team. Our core values are not just inner aspirations; they are points of accounta-bility and are apparent to everyone who knows us.

D O M A’S V I V I D V I S I O NThe Total Story

It’s December 2021—our annual revenue is $42 million, we have 25 active nationwide business partners in our DOMA family and 260 amazing clients utilizing our software & services. To top that off, we remain 100% privately owned and self-financed, as we have since day one. DOMA is vibrant; its unrivalled energy has set it up as the envy of the Hampton Roads Business Communi-ty. At DOMA’s core is a belief in the power of our people as our greatest asset. We have embarked on a relentless pursuit of new ideas but never lose touch with our compassion for serving others. We com-

Our reach is nationwide, and our clients and partners are lo-cated in every state of the union. We are resilient, adaptable, and responsive to the ever changing landscape. We adjust with little disruption and only utilize proven systems.

Guests and employees alike feel energized when they catch sight of our building at Seahawk. Upon entering DOMA, it is immediately clear this isn’t just any office. We deliver a “DOMA experience” through a beautiful, contemporary space and employ a “Welcome Ambassador” to greet our guests. After being escorted past the reception area, the door opens and there they see—and feel—the heart and soul of DOMA. Our guests are expectantly amazed by a vibrant space, buzz-ing with activity, music, and dynamic visual design. Our team members are active throughout the building - always smiling, they tackle their day with contagious enthusiasm.

We are working in a two-story, completely renovated, open and unified environment. Our employees are a reflection of this, showing the same forward thinking attitude seen in our design. Every wall is a window into DOMA’s soul. Modern ty-pographic design paired with whimsical visuals, showcase our

Our DOMA HOME

values and aspirations for all to see. Music fills the air in specific spaces, infusing the building with an uplifting energy. We have areas in our office that foster creativity, collaboration, and thoughtful meditation. Couches, bean bags, ottomans, swings, multiple cafés, turf areas, and an indoor game area provide refreshment and invite fun into our workday. We seldom see doors closed and transparency and openness are made apparent, not only by our attitudes, but through the design of the space itself. DOMA lights the spark among both employees and visitors, creating a blaze of infectious zeal. People will leave impact-ed – you can’t see the corporate world the same way after a visit to DOMA.

9 D O M A V I S I O N

C U LT U R E

Our people make us who we are. Employees at DOMA are invested in making our company successful and share in our drive to be unstoppable in our industry. They understand the concept of Find Someone, Serve Everyone. We have become firmly entrenched as Hampton Roads’ most unique place to work. People are intrigued – they want to work here because no other place can match our culture. Our employees are out-standing—they feel valued and have crystal-clear roles and goals for their position, as well as a well-defined career growth plan. DOMA leadership takes the concept of “team” to a whole new level, not only by committing to excellence in their own roles, but by pledging to provide outstanding

S e r v e E v e r y o n e

By helping out to those within our reach

we plant a seed. Our impact ripples

through the network of those we serve.

In this way small deeds are magnified to make a massive difference.

F i n d S o m e o n e

We don’t sit idle in the face of great need.

We are always on the lookout for some-

one we can serve, because small works

inspire great change. When we take the

time to look we can always find a place to use our gifts.

It’s about People – our greatest asset

employee development. Teams are empowered to cultivate their own greatness and are supported by DOMA to be intuitive, creative, and determined in all they do. Collaboration is everywhere, showcased by our open desk spaces and huddle rooms. We thrive on the buzz that these connections create. We feel like a family and only have top-end players working with us. Trust and morale are at an all-time high. We hear our employees discussing ways to improve not only DOMA, but themselves as well. Our full time Ambassador of Culture is solely committed to making DOMA employees’ personal dreams come true at work and in life.

1 1 D O M A V I S I O N

We Stand Apart

We Collaborate

Our office space is designed to inspire cross-pollination and collaboration. With

a focus on transparency and openness,

the design of our space fosters a sense of

community not seen anywhere else.

People love us. When we make promises

we deliver on them, and that helps us

stand out in the market. We are bold -

unafraid to take on new challenges.

W e

B l a z e

T r a i l s

T H E B R A N D

DOMA is a Gartner recognized software company that specializes in digitizing workflows and optimizing companies. In truth, we’re more than that; we are a company that changes people’s lives. We impress everyone we work with and dominate the markets we serve. We con-sistently deliver excellence and are consequentially acclaimed by our employees, customers, and partners alike. We never rest on our laurels and our competition is intimidated by our unrelenting, upward climb. Client feedback is consistent; we make their lives simpler, save them time, and are valued collaborators in the success of their businesses. Our customers only have one regret – that they didn’t work with us sooner! They’re constantly giving us referrals and testimonials and are thrilled to be included in our media. Our clients and partners love visiting our headquarters in Virginia Beach, and travel from all over the United States to see in person how we create that “DOMA magic”.

Creating DOMA Magic

1 3 D O M A V I S I O N

M A R K E T I N G &

C O M M U N I C A T I O N Sto find the unsung stories and innovative visual solutions that other companies miss. They tell the DOMA story in a way that keeps our audience engaged and invested in us. Our DOMA website has evolved with indus-try-changing tools that drive business growth and customer interaction. We have positioned DOMA as the go-to source for data and digi-tal workflow expertise. Likewise, the content we create gets everyone talking. This bears fruit in the form of sky-rocketing sales and opportunities. People are always excited to see what’s next at DOMA!

Our dedicated marketing and communications team is unbelievable! Our public relations efforts are run like a sales team, and they’re sharing and pitching our story constantly. Local media regularly turns to us as experts, and DOMA is written about frequently in the local and national papers. We are heralds for our industry, and are making a media impact unlike anyone else in our market. The robust and ever expanding skill set of our internal team means our need to outsource has been reduced significantly. This impressive creative force is unleashed

We have fully integrated our Cloud based ERP system with our in-house DX platform. DOMA account man-agers have visibility into every area and have become a true one-stop shop for our customers. Trained, cleared, and matrixed employees jump in regularly to lend a hand on all strategic programs so that we never miss our targets. We evaluate our service offerings annually to make sure we are staying ahead of the competition in value, pricing, and services. We have built a vibrant, full, and culturally unrivalled DOMA Home in Virginia Beach. Operating smoothly and efficiently is easy because we’ve created an environment that nurtures employee excellence. We support those who need it because we understand that it is the combined efforts of our team that keep everything growing.

O p e r at i o n s

Value #03

Build up Leaders

Value #02

Everybody Matters

1 5 D O M A V I S I O N

F I N A N C EBecause our balance sheet is so healthy, we are still privately owned. DOMA is constantly building free cash flow while remaining debt free. Additionally, our preferred credit lines with our banking partner have allowed for quick execution on investments and continued growth. We have completed the migration to our new ERP software and fully integrated it into all corporate systems within the company. Real time analytics provide our leadership with clear, on-demand visibility of our finances. By staying informed, we are poised to act quickly and can execute real time investments in people and resources.

Deliver 100% return on all customer investments

Value #07

Our business development team consists of 10 internal members and 25 national, strategic partners. We have four satellite sales offices in Charlotte, Dallas, Maryland, and Las Vegas to serve our national clientele. We are recognized in the industry as a best-in-class sales partner organization and are widely acclaimed as being the easiest to work with. We win deals by offering unequalled value and always WOW clients with our proposal presentations. We have customer and partner on-boarding down to a science and an ongoing customer engagement model that maximizes long-term customer retention. We are promoters of “The DOMA Process,” and we do not deviate from our high standards and proven meth-ods. We foster loyalty in our customers and as a result, continue to see a high percentage of automatic contract renewals and re-compete wins. Everyone has a “David” mentality. No giant is too

great an adversary; we compete to win even when the odds are stacked against us! We are THRIVING and revelling in the success of our exponential growth.

B u s i n e s s

D e v e l o p m e n t

Value #05

Constantly Challenge the Status quo

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T e c h n o l o g y

Our DX Content Services Platform (CSP) is honorably mentioned on the Gartner Report within our industry for ease of integration, innovation, simplicity, savvy design, and return on value. We are integrated to third party COTS systems via our API in every possible situation. We have a team of technology software experts who can enable anything! Our capabilities on the platform are widely recognized as robust, current, user-friendly, compliant, secure, affordable, and feature-rich. This has driven and supported our sales process for clients of all sizes. We have perfected rapid customer engagement, on-boarding, and integration pro-cesses. Our Platform is considered a true core competency and differen-tiation point in our business.

W e O u t p a c e t h e

C o m p e t i t i o n

Value #08

Leverage Technology

Whenever Possible

D i g i ta l

T r a n s f o r m at i o nDOMA leads the industry in high volume, efficient, and reliable document and data capture. Customers and competitors alike are always asking how we do it. Through the implementation of technology, our process has become more efficient and more accurate than ever before. Intelligent Recognition along with improved data extraction methods mean less human intervention. We make the best use of the latest software capabilities and are consistently working to make data capture and access more intuitive. This translates to faster contract comple-tion and better business process optimization. Customers trust us because we deliver on our promises to provide better data for better decisions.

1 9 D O M A V I S I O N

Our IT team provides unparalleled, proactive service both internally to employees and externally to clients. Customers rave about the support team’s eagerness to help, and willingness to find answers. Systems are optimized for consistent, on-demand performance. Hardware, software, network connectivity, and cyberse-curity protections are leading edge and cloud enabled to support the seamless operation of our digital data and a diverse suite of internal applications. The IT infrastruc-ture is secure, resilient, and meets global conditions for on-demand access and high-level processing. Cloud computing initiatives and strong provider partnerships provide increased collaboration, sharing, productivity, mobility, and security. Investments in cloud-based pro-grams and services enhance the IT infrastructure life cy-cle and allow for rapid scalability and continued growth.

Our IT professionals are ever vigilant and take the protection of DOMA’s data seriously. They plan ahead to mitigate any failure or disruption of services resulting from a cyber-attack or other mishap. As a result, they foster a positive and trusting relationship with the com-

pany and its clients.

I n f o r m at i o n

T e c h n o l o g y

W e A r e

A l w ay s

L o o k i n g

A h e a d

S o f t w a r e

D e v e l o p m e n t

Our development team is essential to DOMA’s overall success. They deliver high-impact results and create lifelong value for our clients. The team takes pride in providing leading-edge design and functionality, and is ecstatic to show the entire company and clients what’s next. They are intimately engaged in the sales process by providing technical expertise, market awareness, and user experience functionality. They are eager to help wherever they can. They work closely with operations to define upcoming projects so DOMA can consist-ently meet and exceed customer expectations. They are foremost innovators, but know that balance is key to success. Software development is a difficult process and although they don’t always have all the information required to make decisions, they strive to find agile working solutions even if it means taking a new path. They always deliver!

Value #04

Always be Learning

2 1 D O M A V I S I O N

C o m m u n i t y

C o m m i t m e n tThe DOMA Ambassador of Culture is making our commitment to community an amazing success. We care about community outreach both internally and externally. In our external efforts, DOMA sows seeds through philanthropy, communications, and event planning. Internally, our Ambassador of Culture, focuses on corporate ethos and health—namely, the DOMA wellness programs and employee personal success. We’re helping our employees not only to build their bucket lists, but to cross off items too. DOMA philanthropy is unmatched in Hampton Roads, and we are known for being extremely generous with both financial aid and active involvement through our “DOMA Gives” program. We have extended our “DOMA Gives” program internation-ally, and now finance one full shipping container every month through Jezreel International. Our humanitarian efforts and donations reach out to people across the world to impact and bless those less fortunate.

Value #01

Find Someone, Serve Everyone

DOMA has best-in-class training and smoothly integrates em-

ployees using clear systems and procedures. Our competitors look to us as the gauge for their own success in these areas. Our earnest corporate culture draws people in quickly and sticks with long-term employees. Away from the office, DOMA employees are constantly telling their family and peers about their life at work. They’re proud to be working with DOMA and are not afraid to share it. We don’t tolerate mediocrity, and with so many star players eager to join the team we don’t have to. DOMA provides a supportive and engaging work environment that is unsurpassed, and as a result the supply of exceptionally qualified candidates always exceeds our demand.

H u m a n R e s o u r c e sWe Are the Talk of the Town

Value #06

Turn over the

bottom 10%