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Building From Within…. The Georgia DOR Way
Georgia Steele
Director, Motor Vehicle Division
Georgia Department of Revenue
Association AAMVA Leadership Academy
Department of Revenue - Advance Leadership Program- Management Academy - Great Promise Partnership- Employee Action Team - Employee Of the Year
Motor Vehicle Division - Leadership Book Review
AAMVA
Leadership Academy
Fosters development of leaders throughout the jurisdictions. Opportunity to grow as well as look at ways to:
Address Leadership issues like conflict resolution
Emotional intelligence
Public speaking
Team building
Department of Revenue
$26.4 billion gross tax revenues 2015
1,200 Employees
11 Regional Offices
11 Divisions• Taxpayer Services• Motor Vehicle• Processing Center• Special Investigations• Information Technology• Legal Affairs & Tax Policy• Alcohol and Tobacco• Administration• Audits • Compliance • Local Government Services
MISSION The mission of the Department of Revenue is to administer the
tax laws of the State of Georgia fairly and efficiently in order to promote public confidence and compliance, while
providing excellent customer service.
CORE VALUES Customer Service
Operational Efficiency Employee Engagement
•Recognizing the need to develop a leadership talent program.
• Awareness that 38% of DOR Mangers and Supervisors would be eligible to retire in 2013
• The Advanced Leadership Program (ALP) was created
ALP is open to all DOR employees who apply and:
•Demonstrate a potential for future leadership positions
• Are a current, regular employee
•Have no formal disciplinary actions within the last 12 months
•Have an overall 3.0 “Successful Performer” rating on the most recent performance review
ALP is open to all DOR employees who apply and:
•Have a high school diploma or GED, with Bachelor’s degree is preferred
•Have submitted a completed application
•Completed the interview process
• Are selected for participation by the interview committee comprised of members of DOR leadership
• A completed application signed by their Division Director
• Two reference forms in sealed envelopes. One reference must be from their current supervisor and the other may be from anyone at DOR.
• A completed and signed State of Georgia employment application.
• Two essay questions based behavioral criteria
• Tier 1 – Open to Entry, Working, and Advanced level employees who aspire to become supervisors.
• Tier 2 – Open to Supervisor level employees who aspire to become managers.
• Tier 3 – Open to Manager level employees who aspire to become Directors or Assistant Directors.
ALP Participation
2013 - 2014
• 96 applicants
• Number selected
Tier 1 - 26
Tier 2 - 16
Tier 3 - 12
Total selected 54
2015 - 2016
• 135 applicants
• Number selected
Tier 1 - 19
Tier 2 - 23
Tier 3 - 09
Total selected 51
ALP Participant Job Promotions
Tier 1 - 12
Tier 2 - 11
Tier 3 - 07
Total 30 promotions
55% of participants were promoted
Tier 1 - 2
Tier 2 - 5
Tier 3 - 2
Total 9 promotions
16% of participants were promoted to-date
2013 - 2014 2015 – 2016 YTD
Leadership Mentoring
Leadership Conference
Department of Revenue Management Academy (DORMA)
Great Promise Partnership
Employee Action Team (EAT)
Employee/Manager of the Month
Designed to provide better career progression and developmental opportunities for our employees.
Employees are paired with Senior Level Managers to help them along the way.
Leadership Mentoring Program began in 2007
172 Pairs (86 Mentors & 86 Protégés)
Anyone at any job level may participate
Time allotted is not to exceed 2 hours per month during standard work hours.
• Annual 2 day offsite Conference includes 225 DOR Managers and Supervisors.
• Designed to provide the Managers, Supervisors and Executive Leaders of DOR the opportunity to come together to interact with all of their colleagues.
• The agenda includes:
Spectacular Speakers
Panel Discussions
Break-out sessions
Team building activities
DOR Management Academy (DORMA)
1. Leadership Coaching
2. Workplace Safety
3. Employee Coaching & Counseling/Disciplinary Process
4. FMLA/LOA/LWOP
5. EAP/Worker’s Compensation
6. Kronos/OnBoarding/ OffBoarding
7. Team Building/ITS Overview
8. Diversity/Anti-Harassment
9. Office 365/FTI/Security Cyber
10. Managing People
11. Finance /Budget/Concur
12. Prioritizing/ Time Management
13. Job Shopper/Interviewing/ Taleo
14. Ethics/Tax Tribunal
15. Information Management
16. Performance Management
This program is designed for newly appointed Supervisors and Managers
16 week series – Weekly meetings for 2 hours
This partnership is designed to help high school students at risk of not graduating or completing their high school education while gaining real-world job experience.
Program has been in place for 2 years and employs between 10 to 15 students.
Students currently work in our Taxpayer Services Division.
Team functions include:
Employee Satisfaction Survey's
State Charitable Contributions Program
State Employee Appreciation Week
Members include 1 to 3 employees from each division
Meetings are held monthly
Recognizes managers and employees who go above and beyond their normal job duties. For example:
taking on additional responsibilities
making improvements in the way service is delivered
using personal time and resources to serve our customers
Annual Rewards Recognition Ceremony
• Largest Toastmasters club in the state of Georgia
• Helps develop members into effective leaders and communicators
• Each division covers membership dues for team members who participate.
Department of Revenue
-Motor Vehicle Division-
Leadership Book Review
- 5 Levels of Leadership
- 21 Irrefutable Laws of Leadership
- Everybody Paddles
Ann Williamson
Director of Human Resources404-417-2150
Karen Lashley-Lucas,
Training & Organizational Development Mgr.
404-417-2411
Georgia SteeleDirector, Motor Vehicle Division
