Building High Perfor Teams Lddss Oct 2011

Darrell W. Gunter

[email protected]

October 18, 2011

10/17/11 1 © 2011 Gunter Media Group

Matching Messages & Strategies

Strategies are one thing, but how do we communicate our key directions to our various stakeholders?

Our Agenda for Today

}  Introduction }  Assessment }  The Communication Cycle }  The High Performance Cycle }  Your company’s culture }  Emotional intelligence }  Leadership }  Recipe for a high performing team }  Getting started


Assessment

10/17/11 © 2011 Gunter Media Group 3

}  Best practices of peers and other industry organizations }  GAP analysis of your current communication strategy }  What tools do you use to communicate with your team

or your targeted audience? }  How do you measure success?

The Communication Cycle

Prepare

Test

Communicate

Listen

Reply

The High Performance Cycle

Goals

Leadership

Roles Processes

Resources

Assessment


Culture Corporate Culture and Performance John P. Kotter "Almost all books on corporate culture state or imply a

relationship to long-term economic performance...“


Culture }  Why it is important? }  Is it important to establish one? }  Success Criteria }  Common Pitfalls }  Your Role


Culture

Source: John P. Kotter 10/17/11 8 © 2011 Gunter Media Group

Culture }  The Paradigm }  Control Systems }  Organizational Structures }  Power Structures }  Symbols }  Rituals and Routines }  Stories and Myths }  Key note: These elements may overlap. Power structures may

depend on control systems, which may exploit the very rituals that generate stories which may not be true.

Source: Wikipedia - Johnson, G. (1988) "Rethinking

Incrementalism", Strategic Management Journal Vol 9 pp75-91


Emotional Intelligence }  What is it? }  Why is it important? }  Accessing the EI of you and your team? }  How is it different than a seminar on “Conflict

Management”! }  Best practices


Emotional Intelligence }  Emotional Intelligence (EI) describes the ability,

capacity, skill or, in the case of the trait EI model, a self-perceived ability, to identify, assess, and manage the emotions of one's self, of others, and of groups.[1]1111

Source: Wikipedia


Leadership Principles of Leadership To help you be, know, and do; follow these eleven principles of leadership 1.  Know yourself and seek self-improvement - In order to know yourself, you have to understand your be, know, and

do, attributes. Seeking self-improvement means continually strengthening your attributes. This can be accomplished through self-study, formal classes, reflection, and interacting with others.

2.  Be technically proficient - As a leader, you must know your job and have a solid familiarity with your employees' tasks. 3.  Seek responsibility and take responsibility for your actions - Search for ways to guide your organization to new

heights. And when things go wrong, they always do sooner or later -- do not blame others. Analyze the situation, take corrective action, and move on to the next challenge.

4.  Make sound and timely decisions - Use good problem solving, decision making, and planning tools. 5.  Set the example - Be a good role model for your employees. They must not only hear what they are expected to do,

but also see. We must become the change we want to see - Mahatma Gandhi 6.  Know your people and look out for their well-being - Know human nature and the importance of sincerely caring

for your workers. 7.  Keep your workers informed - Know how to communicate with not only them, but also seniors and other key people. 8.  Develop a sense of responsibility in your workers - Help to develop good character traits that will help them carry

out their professional responsibilities. 9.  Ensure that tasks are understood, supervised, and accomplished - Communication is the key to this

responsibility. 10.  Train as a team - Although many so called leaders call their organization, department, section, etc. a team; they are not

really teams...they are just a group of people doing their jobs. 11.  Use the full capabilities of your organization - By developing a team spirit, you will be able to employ your

organization, department, section, etc. to its fullest capabilities.

Source: U.S. Army. (October 1983). Military Leadership (FM 22-100). Washington, DC: U.S. Government Printing Office.


Leadership


The Recipe }  Mission statement, corporate objective and strategy plan }  Team members on board }  A successful foundation }  Building a great culture


The Focus Of The Company }  Mission Statement

}  Do you have one? }  Why is it important?

}  Objectives }  Strategy }  Tactics


A Successful Foundation

Mission Objectives Strategy Tactics

Job Description

Objective setting

Performance Reviews Compensation

Human Capital

Communication Policies & Processes

Fairness & Consistency


The On-boarding Process

Recruiting

Interviewing

Selecting

Training Assessment


Getting Started }  What is your starting point? }  Communication strategy? }  Do you have a performance dashboard? }  Assessment of your company / SWOT analysis. }  Your company’s mission }  Organization objective and strategic plan of action }  Job descriptions, objective setting and performance

reviews


Next Steps }  SWOT Analysis }  Communication strategy }  Performance Dashboard }  Infrastructure }  Establishing a great culture


Thank you!

Darrell W. Gunter [email protected]

+1.973.454.3475


Documents

Building High Perfor Teams Lddss Oct 2011