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HistoryYou must first know where you’ve been before you can lead the present into the future.
Cumbersome, manual, labor-intensive process, disjointed, and prone to mistakes
Lost papers, illegible hand-writing, difficult to trackFaculty © clueless/ignorant
No proof of permissionRequired proof met with great resistance/avoidance
I wanted out!
History
History
VisionIn 1993 “Three Cups of Tea” author Greg Mortensen had a vision of building a school in Pakistan.
Envisioned an automated system, three separate components, joined in purpose
Knew there would be challenges but determination prevailed
The system was built and my vision was realized
Vision
SupportImmediate and constant. Continual
encouragement.
Copyright law was the impetusCopyright Licensing Office (CLO)
established,1999Docutek purchased, 2000Joined the CLO, 2001RMEO foundation laid and developed,
2005
Support
ResourcesNearly unlimited resources provided
to create RMEO.
Large LIS departmentSkilled/knowledgeable staffDesire
Resources
PatienceA virtue beyond measure.
Progress takes timeDays of frustration—would it be worth
it?Testing takes more timeOnce completed, continued patience
necessary to work through the bugsProcess repeated with each upgrade
Patience
FacultyFriend or foe? Friend to the service;
foe to copyright.
Visit with faculty; asked them what they want
24/7 accessno paper formspersonal interaction with staffBb integrationAbility to renew online Faculty
ConfidenceThere is power in belief—believe in what you can accomplish.
Positive attitude is a necessity Market your services—if you don’t, who
will?Smooth out difficulties when bumps
occurr—essential with new systemBelieve in yourself and your service
Confidence
CommunicationMost difficult hurdle to overcome. The key component to continued success.
Met often during development; continue to meet monthly
“RMEO has helped Copyright and Reserve have better and more immediate communication. The communication back and forth is quick and clear, and compels a response.” Bonnie
CLO launched © education/compliance initiative Provided basicsResulted in reduced faculty anxieties; Tenured faculty were difficultNew faculty more accepting
Communication
StaffImpossible without. Irreplaceable and valued.
“RMEO makes our work much faster and more efficient. Our service to the faculty is greatly improved.” Megan, Reserve Assistant
“The CLO staff have a thorough understanding of copyright law. They do everything they can to help us aid the students in their studies and the professors in their teaching.”
Bonnie Jacobs, Reserve Manager
Staff
Shortfalls of RMEONothing’s perfect.
Used in conjunction with Docutek, OPAC, and Excel. Hopefully someday, one system will do all!
Some professors prefer to upload a PDF in Bb because its easier for them, however, there is no guarantee of © compliance
Not a good way to keep track of cross-listed classes
Need improved reports options When RMEO was born, some faculty still
wanted concierge service
Benefits of RMEOReal and tangible. Environmentally
friendly.
Available 24/7Professors may check the status of their
requests onlinePulls course information from University
registration systemRequirees complete information from
professorsProfessors and staff can track requests
and permissions
“Delivering requests” part of natural workflow—not a task someone must remember to do each Friday
Allows Reserve to see the status of copyright
No more massive pull-off sessions!!!Reduced human error—no more illegible
handwriting or “lost” papersEase of use encourages © complianceReserve/Copyright relations improved as
both sides gained understanding of each other's responsibilities
Open source code usedReduced staff in Reserve and CLOPartnered with Docutek and Sirsi/Dynix
SummaryHard work? Definitely! Worth it? Absolutely!
“I have never encountered administrative units so dedicated to being of real, not pretended, use to the faculty.”
Dr. Valerie Hudson, Political Science
“Excellent service. Wonderful cooperation. Occasional glitch. Face-to-face interaction is my favorite. Can’t say enough good about the system or the staff.”
Dr. Bruce Jorgensen, English
History led to VisionSupport provided ResourcesPatience helped meet Faculty
needsConfidence improved
CommunicationStaff made the bridge strong
and RMEO successful!
VisionHistory
ResourcesSupport
PatienceFaculty
Confidence Communication
Staff
Want to see RMEO?RMEOtutorial.byu.edu
This tutorial teaches submitters (Faculty/TA’s/Dept Asst’s) how to submit a request to RMEO. Since this is a closed site, you will be unable to view the staff side.
Want to see our © site?copyright.byu.edu
This site is my University’s official copyright site. It contains information, an online tutorial (copyright101.byu.edu), and other copyright-related resource material.
Contact Susie? 801.369.9218/[email protected]