Building Relationships through Communication

“Communication is the solvent of all problems and is the foundation for personal development.”- Peter Shepherd

“Speech is power: speech is to persuade, to convert, to compel. It is to bring another out of his bad sense into your good sense.” - Ralph Waldo Emerson

“Communication is not only the essence of being human, but also a vital property of life.” - John Piece 

“An open ear is the only believable sign of an open heart.” - David Augsburger

Understanding the term ‘Relationship’• Relationship: The state of being related• Related: 1. Connected by some understood

relationship.2. Connected through membership in the same family.

The key is CONNECTION, which can be established through effective COMMUNICATION.

Relationships: Defining Main Characteristics• FORMALITY: the amount of distance between

the people defines the type of relationship, from formal to intimate.

• ACCESSIBILITY: the openness, willingness to exchange information (self-disclosure).

• RECIPROCITY: certain behaviors are called for in the relationship and others are prohibited; each person has expectations which must be fulfilled.

• COMMITMENT: the degree to which each person is uniquely a part of the relationship; the interchangeableness of the people.

• SPONTANEITY: the freedom or lack of freedom to engage in spontaneous behaviors, free of role expectations of the other.

Build relationships- Develop rapport

Trust

Loyalty Respect

Support

Talk

Six successful elements in Relationships

• Communication skills• Self-awareness• Self confidence• Positive personal impact• Outstanding performance• Interpersonal competence to succeed in your

career and life.

Interpersonal Communication

Interpersonal communication can mean the ability to relate to people in written as well as verbal communication.

This type of communication can occur in both a one-on-one and a group setting.

This also means being able to handle different people in different situations, and making people feel at ease.

Communication and relationships Communication is one of most important factors

for a well functioning relationship If there is no communication there is no

relationship Communication is especially important in

therapeutic relationships

Developing Effective Interpersonal SkillsCommunication and Conversation Skills Be a good listener Nonverbal messages Be open to topics Communicate ideas precisely and concisely Think before speaking

Human Relation Skills (“People Skills”) Remember names Refer to people by name when interacting Remember information about people Be positive Be complimentary

Communication Factors Influencing the Quality of a Relationship

• Communication skills• Self disclosure• Individual and cultural differences in

communication

How Communication skills help in a relationship

• Active listening,

• Giving and receiving criticism,

• Dealing with different personality types, and

• Nonverbal communication.

Self Disclosure• Social penetration theory (Altman & Taylor,

1973): Relationships are formed by a gradual process of self-disclosure; the sharing of personal facts, inner thoughts and feelings.

• Collins & Miller (1994): A meta analysis showed that people who disclose intimate information about themselves are more liked than people whodon’t.

Individual Differences

• Tannen (1990): In observational studies, she found gender differences in how men and women have conversations. Men interrupt more, women use more language tags, women prefer emotional support whereas men tend to have a problem solving approach to problems.

• Reis (1986): Women self disclose more than men. Women also disclose more to other women than men to other men.

Summary and ConclusionCommunicating and relating effectively with others is an important life skill and one of the most important forms of human intelligence.

We need to relate to others in a way that acknowledges their humanity and individuality, and preserves or promotes their self-esteem. We should strive to bring out the best in others by being helpful friends, positive role models, and effective leaders.

THANK YOU

Presentation made by :-Sandeep Singh Kumar Vaibhav Saket Dinesh Singh Negi A2305209120 A2305209134 A2305209130 A2305209143 6CSE-3