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www.xorcom.com
Open Source PBX
Purchasing Trends
from a manufacturer’s viewpoint
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Agenda
Brief Introduction to Xorcom
Market Trends
Early Adopters
Customer Evolution
Current Feedback
The Five “Rs”:
Building Reliability into Open Source
Questions & Answers
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Introduction to Xorcom
Manufacturer of Asterisk-based telephony
solutions since 2004
Flexible and modular telephony interface
solutions based on XPP™ technology (USB2)
3 families of IP-PBX (SOHO, SMB, Enterprise)
award-winning USB-connected channel banks
Built-in reliability
award-winning TwinStar™, Rapid Recovery™,
Live Rescue™
Xorcom drivers
standard component in Asterisk since v. 1.2.4 (2/06)
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
New Standard for Asterisk Connectivity
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Modular Design
Flexible and scalable
Astribank
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
MARKET TRENDS
Customer Evolution
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Open Source: Early Adopters
July ‘09 report from Eastern Mgmt Group:
Minimal $$ needed to start; higher flexibility
Open Source PBXs typically cost
~40% less than conventional
telephone systems
Simple to integrate s/w apps
Smaller businesses
Open Source “freaks”
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Open Source: More Recent Trends
Industry buzz
Mark Spencer makes the
cover of VON: Dec 2005
18% of 2008 installs in
North America are based
on Open Source
Asterisk-aware end-users
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Disruptive Technology Push
Interesting note from Mark Spencer on cell
phones:
“…the best thing to happen to the emergence of
voice-over-IP because it lowered the bar for
voice quality and allowed VOIP to be tolerated
as it entered the market. This is a great
demonstration of disruptive technology because
Asterisk wasn’t better than a hardware phone
switch with copper, they were just an interesting
high value alternative.”
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
TODAY: TOP QUALITY REQUIRED
Open Source is Mainstream
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Hot Vertical Markets
Contact Centers
Government Agencies
United States
Brazil
Indonesia
Hospitality & Tourism
Hotel Chains
Boutique Hotels
Cruise Ships
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
NOW…A LOOK AT THE
RELIABILITY CHALLENGE Open Source PBX - Status
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Reliability in Telecom
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Building in High Availability
Approach the “five nines” with the “five Rs”:
utilities that will guarantee peace-of-mind
Replicate & Restore
Rescue
RAID1
Rapid Tunneling
Redundancy
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
R1 = Replicate & Restore
Backups are Complex & Time-Consuming
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
R2 = Rescue: Temporary Recovery
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
R3 = RAID1 Support
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
R4 = Rapid Tunneling Utility
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
R5 = Redundancy
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Initial Setup: Identical Servers
Two servers + dual-USB channel bank
PSTN
USB USB
Channel Bank (front panel) USB-connected channel bank
providing analog/digital telephony interfaces
Server 2 (backup)
Server 1 (primary)
Analog Phones
IP Phones
LAN/WAN
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Standard Operation: Primary Active
Two servers + dual-USB channel bank
IP Phones
PSTN
USB USB
Channel Bank (rear panel) USB-connected channel bank
providing analog/digital telephony interfaces
Server 2 (backup)
Server 1 (primary)
LAN/WAN
Analog Phones
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
IP Phones
If the Primary Server Fails…
PSTN
USB USB
Channel Bank (rear panel) USB-connected channel bank
providing analog/digital telephony interfaces
Server 2 (backup)
Server 1 (primary)
LAN/WAN
Server
Failure
Analog Phones
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
IP Phones
…the Backup Server is Activated
PSTN
USB USB
Channel Bank (rear panel) USB-connected channel bank
providing analog/digital telephony interfaces
Server 2 (backup)
Server 1 (primary)
LAN/WAN
Switch
Changes to
Backup Server
Backup Server
assumes Primary
Server IP Address
Analog Phones
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
Summary
Approach the “five nines” with the “five Rs”:
Replicate & Restore
Rescue
RAID1
Rapid Tunneling
Redundancy
Asterisk is a registered trademark of Digium, Inc.
www.xorcom.com
FOR ADDITIONAL INFORMATION:
John Malone
Eastern Management Group
www.easternmanagement.com
Asterisk is a registered trademark of Digium, Inc.
Ruth Bridger
Xorcom
www.xorcom.com
