Embed Size (px)
Citation preview
Building the Digital Workplace in Office 365
@jefffried
Jeff Fried CTO, BA Insight
Collaboration is not a Technology,it’s an Attitude
Source: dilbert.com
Focused on Search and
SharePoint since 2004
Longtime
Search Nerd
• CTO, BA Insight
• Senior PM, Microsoft
• VP, FAST
• SVP, LingoMotors
About Jeff Fried
Passionate About
• Search
• SharePoint
• Search-driven
applications
• Information Strategy
Blog:
BAinsight.com/blog
Technet Column
“A View from the
Crawlspace”
About BA Insight
– Connectivity
– Classification -
– Applications -
– Analytics
5
Today’s session
Work is what you do,
Not where you go
Photo Source: http://www.instagram.com/say_linds
8
How Do Employees Spend Their Time?
Source: International Data Corporation
Minimize time spent here
Focus on getting things done –
customer/client impact.
11
12
13
Major Trends
Source: Nielsen Intranet Reports – https://www.nngroup.com/reports/topic/intranets/
WHY?
Bundled
Broad Suite
Pre-Integrated
Modern
Rapid Innovation
Platform
Average Intranet Refresh took 17 months!
Within 1-2 years, the #SharePoint #intranet marketplace will shift from 90% custom-coded solutions, to 80-90% out-of-the-box intranet products running on SharePoint as a platform.
Lists 26 products
Office 365 is a Bundled Service
What’s in
Office 365 Enterprise E5
Office 365 service comparison
https://technet.microsoft.com/en-
us/office/dn788955.aspx
– https://fasttrack.microsoft.com/roadmap
SharePoint and O365 are Changing Quickly
21
SharePoint: Mobile and Intelligent Intranet
24
Example: Delta Airlines
Today’s session
Digital
Workplace
Communi-
cations
Mobility
Documents
Social
Insights
Desktop
Exchange
Online
SharePoint
Online
YammerOneDrive
for Business
Office
Exchange
• Individual E-mail
• Group MailBoxes
• Archiving
• Attachments
Many people “live” in email
help them be more efficient there
Outlook / Exchange
Online Meetings
Phone/PBX
Click to Share
Skype For Business
Office 365 Groups
Simple to Manage Single Definition
Self-service
Sharing to non-members
Shows up all over O365
Azure
Active Directory
Apps
Office 365 Groups - building blocks
Modern Productivity Relies on Mobile
Clients
• Desktop
• Web
• Mobile
DesktopTeams
OneDrive For Business
• Sync Engine “Fixed”
• Simple UI
• Easy Sharing &
Co-authoring
Mobile Clients
Cross-Device IoS
Android
Windows
SharePoint Mobile App
Document and Records Management
Easy Save, Share, Version…
Advanced functionality including: Workflow
Auditing
Multi-authoring
Enterprise Search
‘Findability’ is the ability to be able to quickly and easily find relevant information
FAST Search core powers many parts of SharePoint and O365
Need add-on components for full-breadth Enterprise Search
DOCUMENTS NOTESEXCHANG
EONEDRIVE YAMMERSHAREPOINT VIDEO ATTACHMENTS
Why Can’t Everything in an Intranet be Dynamic?
• News
• Forums
• Content
• Navigation
• Tools/Applets
• Analytics IT CAN
Exchange
• Connecting people across
time and location
• Store knowledge for long-
term consumption (not just in
e-mail)
• Surface knowledge that was
hidden (Delve application)
Yammer, Groups
Connecting users to people and information
Exchange
• Easy Authoring Experience
• Natively embed Office 365
documents and video
• Auto-saved as you work
• Friendly URLs
• Looks good across devices
• Will be used to create pages in
Blogs, Office 365 Groups,
Codename “InfoPedia” and
more
Authoring
Connecting users to people and information
Exchange
Open Questions around
• When to use what?
• What’s the direction of
Yammer?
Groups are a unifying force
Areas of Overlap in O365 Social Features
Teams
46
Business Intelligence
• Provides the ability to
display business
information in graphical
format
• Tools include
PowerPivot, Excel
Services, and Power
View
• Delve Analytics shows
organizational insight
Digital
Workplace
Communi-
cations
Mobility
Documents
Social
Insights
Desktop
50
What didn’t we cover (just a sample)
Digital
Workplace
Communi-
cations
Mobility
Documents
Social
Insights
Desktop
Exchange
Online
SharePoint
Online
YammerOneDrive
for Business
Office
52
Bundled
Broad Suite
Pre-Integrated
Modern
Rapid Innovation
Platform
Bloated
Confusing Collection
MSFT-centric
Under Construction
Moving Target
You fill in the gaps
53
O365
Microsoft is
learning
new tricks
Today’s session
Digital Workplace is more than the technology
Source: Jane McConnell www.digital-workplace-trends.com
Keep your eye on the
Digital Workplace Business Benefits
Real Estate Costs (sq. ft./FTE)
Travel Expenses
Environmental Gains
Absenteeism
Staff Turnover
Improved Communications
Reinforcement of Culture
Improved Employee
Experience
Productivity
Greater Innovation
Improved Customer Experience
Customer Retention
Customer Profitability
“Availability of resources to perform well”
“Freedom from obstacles to success at work”
“Ability to meet work challenges effectively”
“I have the materials and equipment I need to
do my work right”
“At work, my opinions seem to count”
“The mission or purpose of my company
makes me feel my job is important”
Digital Workplace Employee Benefits
Project Tips
• Engage leaders for executive and department buy-in.
• Use a project manager, process improvement.
• Create new content organization, discard ruthlessly.
• Establish local ownership contacts.
• Make friends with HR and IS.
• Get excited. It can transform your communications.
Implementation Approaches
Configure Tailor Extend Custom
• “Out-of-the-box” SharePoint / O365
• Add-on “Ready to Go Intranet”
• Custom
63
Independent of Implementation Approach, nearly every Digital Workplace will need to add:
1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation & findability
Bridging across Silos
of knowledge workers regularly access 4 or more systems to get the
information they need to do their jobs
61%
regularly access 11 or more systems
of a typical knowledge worker’s day is spent looking for and consolidation information
spread across a variety of systems
36%
15%
Connectivity to MANY Enterprise Systems
•
•
•
•
ERP and Portal Systems•••••
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
External content from Connectors also surfaces in Delve,
SharePoint Home, Team Sites, etc. via the Office Graph
1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation & findability
Independent of Implementation Approach, nearly every Digital Workplace will need to add:
Sound Information Architecture Provides
• Continuity
• Simpler maintenance
• Single version of the truth
Achieve through
• Content types
• Metadata
• List based site columns= Better Search &
Refinement
1. ConnectivityConnectors to content & systems outside of O365
3. ContextPersonalization through behavioural information
2. Structure Information Architecture & Tags for navigation &
findability
Independent of Implementation Approach, nearly every Digital Workplace will need to add:
Portal Driven Analytics
Preview/Rolling out
Preview/Rolling out
Most of this will come on-prem/hybrid too (eventually)
What does this mean for your Project?
Configure Tailor Extend Custom
• All parts of this spectrum get easier
• OoTB – modern & mobile
• Tailoring – easy for Power Users
• Extending & Customizing – same UI as OoTB
Today’s session
Resources
–
o fasttrack.office.com/
–
o fasttrack.office.com/roadmap
–
o blogs.office.com/
–
o yammer.com/itpronetwork
#DigitalWorkplace
–
o digitalworkplacegroup.com
–
o http://www.gartner.com/it-
glossary/digital-workplace/
–
o http://www.aiim.org/Resources/Toolkits
/How-to-Plan-Digital-Workplace
–
o
#Office365
![Building a Disability-Inclusive Workplace [webinar]](https://img.pdfslide.net/doc/110x75/55a6290c1a28abd5138b4672/building-a-disability-inclusive-workplace-webinar.jpg)
