Raj ShekharBusiness Analyst - Project Lead | Tata Consultancy Services Ltd.

Cell: +91-7859852848, +91-8860692692Email: shekhar.raj@tcs.comAddress: Delhi, India - 110059

Experience Summary

Total experience of 10+ years 8+ yrs in Business Analysis & Project management Have been extensively following the Business Analysis methodologies as per the ISEB guidelines Experienced in handling Web & Mobile applications (Android & iOS) Worked with international clients(US & UK) in Retail, Hi-tech and Travel-Leisure domain Currently working with TCS Corporate marketing and Corporate talent management groups

Certifications

Project Management – PMP & Prince2 Certified Quality Management – Six Sigma Green Belt (Mentored 4 Lean Six Sigma projects)

Key Roles Played

Role Business Domain Organization Tenure

Business Analyst (Lead)Corporate HR &

MarketingTata Consultancy Services

Ltd.Aug ’11 - Till Date

Business Analyst (Lead)Retail , IT & Hi-tech, Travel & Hospitality

eClerx Services Pvt. Ltd. Nov '07 – April ‘11

Junior Programmer Retail and GroceriesElectrobug Technologies

Ltd.Aug '04 – Oct '07

Achievements

Best Support Team & Star Team and 2 Synergy Awards for my team’s commitment (2011-2014) Received 3 Best OU level PI awards; 2 as Mentor and 1 as a BA lead (2013) Awarded as the Best Manager of Year(2008 – 09) and Best Manager of Quarter (Q4, 2008) Recognized twice for the best Business Process Improvements and Eureka Ideas (2007 – 2011) 6 times Best Analyst of the month for exemplary performance and automations (2004 – 2007)

Skill Set

Business Analysis

Requirement Gathering and Documentation, Gap Analysis AS-IS To-BE Stakeholder Management Project Planning, Requirement traceability Liaising with development team in solution designing Functional Test Case design, Test Case Execution, Communication and Production support, Conducting client demo

DocumentationBRD, Use cases, Test cases, Process maps, Swim lanes, Wireframes, ROI, Cost Benefit analysis

Applications Web applications and Mobile Apps (iPhone, iPad, Android)

Software Tools MS Office , Mastercraft All Life Cycle Management (ALM) tool

Languages & Data bases Excel - VBA, VB 6.0, Java, Jsf, Angular JS, Oracle, SQL server 2000

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Skills Business Requirement analysis, Websites Analysis, Data Analysis

Academic Qualifications

DegreeMonth/Year

of Passing Board / University Percentage (%)

Business Administration(Diploma)

2012 ICFAI, Tripura 62%

MCA June, 2005 G.J.U., Hisar, Haryana 60%M.Sc.(I.T) May, 2004 G.J.U., Hisar, Haryana 68%

B.Sc.(Comp. Sc) April, 2002 K.U.K., Kurukshetra 63%XIIth (PCM&B) June, 1999 C.B.S.E., Sainik School Jamnagar 64%

Xth June, 1997 C.B.S.E., Sainik School Jamnagar 64%

Current Responsibilities : Business Analyst

Business Requirement Analysis and Documentation (using ALM) - To understand the business requirement viz-a-viz challenges of client's organization To estimate effort, perform Cost–Benefit analysis, create ROI sheet and share with client/CCB To document the Approach note, BRD, Use cases in ALM tool and take sign offs To create process models using swim lanes & conduct Gap analysis between AS-IS vs. TO-BE To conduct impact analysis of new change requests on the existing system in ALM tool To design and share system prototypes, wireframes using MS Office with client and developers To maintain Requirement traceability for complete lifecycle of the requirement including change

request afterwards

Stakeholder management - To interact with development team and help in technical resolutions with other source teams To work with testing team and usability team and co-ordinate in respective activities To communicate with clients and understand their concern on day to day basis also

Managing System Testing - To create Test cases mapped to the use cases or business requirement in ALM tool To plan and estimate testing efforts, need to ensure issues are identified and resolved early stages To execute the functional test cases and share the deliverable with client for UAT sign off To conduct RCA on issues, process exemptions and establishing control measures

Post Deployment Support - To create or update application user manuals for newly added functionalities To provide user training on the deployed change requests

Technical Understanding - To understand the areas of application programming, database and system design To discuss with Development teams and understand technicalities of Mobile and Web architectures

Process & Quality Management - To record change management, logging daily events, maintaining process documents

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Managing project configuration, maintaining project metrics and conforming SLA, MSA & SOW Following DMAIC, conducting FMEA, QPIs, Process Mapping & logging change management

Team and Resource Management - Team acquisition to team training and appraisals Assigning roles and responsibilities on the project and ensuring timely completion of tasks Mentor team members on best practices and propagate innovation

Prior Industry Experience

Client Business Domain: IT & Hi –Tech Manufacturer Duration: Aug, 2010 – Jul, 2011My Role: Business Analyst Team Size: 19 Description: - The process included multiple business line items. The major responsibility was to design and develop web application for the client. The other parts cater client the data XML feeds which is directly fed into its price integrating website. Another one serves with all the marketing analysis charts as requested by clients, in excel reports and PPT presentations, in fixed periods or on ad-hoc requests.

Some of the analytical reporting involved the following: Executive summaries and dashboards - The summary on comparisons of client’s and it’s competitors

business performance across the regions or periods (on monthly or quarterly basis)

Web channel scorecard and effectivenesso Analysis on all the channels being used by the clients on the basis of their popularityo Generating metrics on their compliance on displaying client’s promotions effectively

Revenue management solutions and Pricing Strategic Marketing o Analyzing various revenue streams of clients and providing solutions to improve the modelo Evaluating client’s profitability & compliance in order to suggest appropriate solutions

Catalog management and Product positioning - Consulting clients on positioning of products/properties/catalogs by analyzing customer trends, preferences and feedback from surveys

Client Business Domain: Hospitality and Leisure domain Duration: Nov, 2007 – Aug, 2010My Role: Business Analyst Team Size: 10Technology Used: ASP.Net, VB6.0, VB Script, SQL Server, VBA macrosDescription: The online application developed was Igentica. For domains including Hotel, Travel and Holiday packages we provided website management, providing analytical reports by analyzing data available online. The IGENTICA application can be used for both the real time and scheduled data mining and reporting the processed data in agreed formats to clients. The whole process is automated and capable of providing all Data oriented information to client.

The Analytical reports consist of following analysis charts Client’s and competitors’ market coverage Event based pricing Competitive pricing analytics

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o Analyzing pricing strategies of client and competitors to derive their market positionso Analyzing various competitor marketing strategies (promotions, offers, discounts etc.) o Consulting clients on building responsive strategies and competitive strategieso Forecasting competitive trends in advance based on historic pricing movements

Client Business Domain: Retail and Groceries Duration: May, 2006 – Oct, 2007My Role: Junior ProgrammerTeam Size: 4 Technology Used: VC++, MSAccess, SQL Server, VBA macrosDescription: For Hi-tech and Retail domain we developed a webspider application to provide the pricing intelligence, market trends, comparisons and price analysis of the availability and price offered for groceries, books, foods, electronic items, furniture etc for different stores on competitor websites. EBW is a Standalone application, the interface is used to crawl the pages from live websites and extract the data from the cached pages. It requires script programming to use the tool for different websites.

Client Business Domain: Hotel, Travel and Retail & Groceries Duration: Aug, 2004 – Apr, 2006 My Role: Analyst & Senior Analyst Team Size: 4 Description: We developed a website named RTC which is an online pricing intelligence app - providing a transparent view of the marketplace for making strategic and tactical pricing decisions. In the travel (air, hotel), RTC provides the data retrieval, data matching, reports and production facilities to outsource most of the pricing data collection needs of our clients.

Passport No. G5146176

Place of Issue Bareilly – UP

Date of Issue 23/11/2007

Date of Expiry 22/11/2017

Passport Details

Personal Details

Father’s Name : Mr. Binod Kumar Singh Nationality : Indian Date of Birth : 20 Nov, 1981

Date: (RAJ SHEKHAR)

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