Business BankingEssential Credit Skills Workshop – Delegate Feedback

Average delegate scores across seven workshops

9.86 9.809.67

9.24

9.589.71 9.65 9.66

Delegate Response

Venue Q2. How would you rate the

overall performance of

the trainer?

Q4. I was actively

engaged and encouraged to participate and

share my opinion

Q8. I found the content of the

course extremely

useful

Q9. How would you rate how

much you have learnt?

Q10. I will be able to apply what I have

learnt to my job

Q11. I found the training

logical and easy to follow

Q16. I was generally

satisfied with the

course/programme

Q17. I would recommend

this course/program

me to one or more of my colleagues

Leeds (4/10) 10.00 10.00 10.00 10.00 10.00 10.00 10.00 10.00

Glasgow (9/14) 9.89 9.89 9.78 9.33 9.89 9.78 9.78 9.89

Leicester 1 (7/11)

9.43 9.43 9.29 9.00 9.57 9.43 9.43 9.43

Bootle (7/11) 10.00 10.00 9.71 9.43 9.71 9.57 9.86 9.86

Leicester 2 (7/11)

10.00 10.00 9.71 8.86 9.29 9.86 9.43 9.43

Manchester (8/13) 10.00 10.00 9.88 9.38 9.29 9.75 9.75 9.75Bletchley (7/11) 9.71 9.29 9.29 8.71 9.29 9.57 9.29 9.29

Overall (49/81) - 60% 9.86 9.80 9.67 9.24 9.58 9.71 9.65 9.66

Average delegate scores by workshop venue

Detail behind the feedback scores

• Number of delegates attending the workshops = 81

• Number of feedback responses = 49 (60%)

• Scores rate from 1 (Poor) to 10 (Excellent)

• All measures score above the aspired benchmark of 9

Extracts from delegates feedback• I usually don't put feedback, however Evan was a fantastic trainer and for once actually had personal knowledge about

the course content so was very credible. I feel I've gain a huge amount of knowledge and I feel very confident that moving forward I can apply these skills to my current role. Just thank you for a great day of learning (I actually really enjoyed it).

• Evan was able to provide real life stories/examples of his past experience which helped with the understanding of the content of the course. If we had an element we were unsure of this experience made it real and easier to grasp. We were encouraged at all times to interact and I felt very comfortable asking questions, never felt like it was a silly one!

• The trainer Evan was very engaging and knowledgeable about the subject. Having attended previous courses where the trainer had little or no subject matter knowledge or experience it was encouraging to be trained by someone that did.

• Everything was relevant and interesting, very well presented from a trainer who clearly who knew the topic inside out. I was engaged throughout the day even though I felt at a more advanced stage than some colleagues with less experience. The content was very relevant to our job now as it stands as well as hopefully where it is going.

• Evan was easy to understand and I felt comfortable asking him to explain further whenever I didn't grasp what he was discussing. I left feeling a lot more confident. Great Trainer!

Evan Williams MCICMevan.p.williams@hotmail.co.ukTel: 07758 151604LinkedIn profile: uk.linkedin.com/pub/evan-williams/5a/866/1b3/