Business Billpay Good Funds Client Training€¦ · The first-time login will ask you to complete the challenge prompts and to provide a security key. • Select and answer four challenge

Business Billpay Good Funds Client Training

External 05/27/2020 ©2020 CIT Group Inc. All rights reserved. CIT and the CIT logo are registered trademarks of CIT Group Inc. Deposit and loan products are offered through CIT Bank, N.A., the FDIC-insured national bank subsidiary of CIT Group Inc.

Business Billpay

Business Billpay 1

cit.com | Member FDIC | Equal Housing Lender

Table of Contents Login ............................................................................................................................................................... 2

Enrollment – First time login ........................................................................................................................... 3

Home .............................................................................................................................................................. 5

Payees ............................................................................................................................................................ 7

Add Payee: ................................................................................................................................................. 7

Add a Company Payee: .......................................................................................................................... 7

Add Individual Payee .............................................................................................................................. 9

Activate Payee ...................................................................................................................................... 12

View Payees ............................................................................................................................................. 16

Import Payees ........................................................................................................................................... 17

Manage Categories .................................................................................................................................. 18

Payments ...................................................................................................................................................... 19

Single Payment View ................................................................................................................................ 20

Power User View ...................................................................................................................................... 21

Add Invoice Comment / Invoice Information ............................................................................................ 23

Standard Delivery ..................................................................................................................................... 24

Rush Delivery............................................................................................................................................ 24

Payment Confirmation .............................................................................................................................. 25

Recurring Payments ................................................................................................................................. 26

Scheduled Payments ................................................................................................................................ 28

Payment History ....................................................................................................................................... 29

Calendar ....................................................................................................................................................... 30

Options ......................................................................................................................................................... 31

Business Billpay

Business Billpay 2


Login iPay Solutions Business Billpay is designed to help businesses manage their bills and account payment information. Access is provided through Commercial Online Banking. From the home page, select Services and then Business Bill Pay. The system will ask you to select one account on the first-time login.

Business Billpay

Business Billpay 3


Enrollment – First time login The first-time login will ask you to complete the challenge prompts and to provide a security key.

• Select and answer four challenge questions. o Answers to the Challenge questions are used throughout iPay. o Answers are case sensitive. o User is locked out when the challenge questions is input incorrectly after 3 tries.

• Create a security key specific to your company – key will display during the login process; it is not a user ID or PW.

• Need help? o Online chat with Bill Pay Customer Service. o Call the phone number listed to connect with Bill Pay Customer Service.

Business Billpay

Business Billpay 4


The security key will briefly appear each time a user logs into Bill Pay.

Business Billpay

Business Billpay 5


Home

The Home page provides a snapshot view of the users Bill Pay activity.

Business Billpay

Business Billpay 6


Sections include: Messages

• Messages from the Bank will be listed in the Message Center. Messages will remain for 180 days or until deleted by the user.

Attention Required

• This section will list required actions that must be addressed by a user, such as: o Returned Payment o Outstanding check o Activate account (payee) o Unlock email payee o Troubleshoot eBill

Shortcut

• Provides a quick short cut to schedule payments based on bill payment history. Scheduled

• Lists transaction that are scheduled to process within the next 30 days.

• Users have the option to edit or stop transactions up to the process time on the Process date.

• Sub-Users, with Manage User permissions, can designate which users’ transactions are displayed on the home page:

o All transactions (default display) o Own transactions

History

• Will list all process transactions or paid within the last 30 days.

• Click View for more details. Since You Last Logged in

• Provides a list of reminders that were sent since the user last logged in.

Business Billpay

Business Billpay 7


Payees

Add Payee:

• Click on Payees

• Add Payee

• Then select Company or Individual

Add a Company Payee:

• Enter the company information from the most recent statement.

• Bill Pay will attempt to locates a payee match based on the information provided.

• Additional information may be required if the payee is not listed on the Bill Pay database.

• Click on NEXT to continue and verify Company information.

Business Billpay

Business Billpay 8


Review Company Payee:

• Enter payee nickname, if applicable

• If no match is found, enter payee address

• Select payee category

• Select default Pay From account

• Click on submit payee A confirmation message will appear.

Business Billpay

Business Billpay 9


Add Individual Payee

Three options are available to pay an individual:

• Electronically – o Business adds recipient account information. o Recipient provides bank account information through secure process.

• Check – o A check is mailed to the recipient. o Funds are removed from the account the day the check is processed.

Note: For security purposes, you may be asked to enter Challenge Responses prior to entering sensitive information.

Business Billpay

Business Billpay 10


Bill Pay User Provides Bank Account Information:

When selecting I have the bank account information, you have the option to add the payee bank account information, if available. Click Next to continue.

Business Billpay

Business Billpay 11


Recipient provides bank account information:

When selecting Allow them to provide their banking information, enter the recipient information to create a security keyword. Click Next to continue. Notes:

• A keyword is a word or phrase created by the company and provided to the payee.

• The payee must enter the keyword as a security measure.

• When entered by the payee, the system prompts the payee for bank account information.

Business Billpay

Business Billpay 12


Activate Payee

Payee activation is an additional security feature for:

• A person

• A bank or credit union o Checking and Savings accounts always require an activation code. o Loan and Credit Card companies require an activation code when a match is not found in

the payee database.

• Transfers An activation code is a one-time, system generated code.

• Specific to the payee.

• Expires if the user requests a new code for the payee or ends the bill pay session. Select the preferred delivery method to receive the activation code. Click Request Activation Code to continue. .

Business Billpay

Business Billpay 13


Enter the activation code and click on Submit. A confirmation is received, and the payee is now listed.

Business Billpay

Business Billpay 14


The payee will receive an email and enter the following information:

• Keyword

• Account information o Payee has nine days to enter the keyword and account information. o If not entered within nine days, the payee is deleted from the payee list. o An email notification is provided to the iPay user. o Scheduled payments cannot be processed until the payee enters their account

information.

Notes:

• Payee can be locked out for entering the keyword incorrectly 3 times.

• The system automatically unlocks the payee after 24 hours.

• After the third lockout (nine total failed attempts) the system deletes the payee.

• The Bill Pay user can an unlock a payee by: o Attention required section on the Home screen. o Contacting the Pay or iPay solutions support.

Business Billpay

Business Billpay 15


Mail a Check

When selected, enter the payee’s information for mailing a check payment.

Business Billpay

Business Billpay 16


View Payees

Click on View Payees to view and manage existing payees. Available options include:

• Pay Schedule a payment

• Edit Update payee information

• Delete Remove a payee (History is maintained for 18 months)

• Activate Request an activation code for a payee

Business Billpay

Business Billpay 17


Import Payees

Click Import Payees to upload payee records from QuickBooks, Quicken or a CVS file. Select an import option to view file requirements.

Business Billpay

Business Billpay 18


Manage Categories

Users can manage multiple payees by creating payee categories.

• Click on Payees

• Select Manage Categories

• Click on Add New Category

• Enter category name

• Click on Save The new category is now listed. Click on Assign Payee to Category or simply drag and drop a payee to a category tile.

Business Billpay

Business Billpay 19


Payments Payment options include:

• Single Payments / Power View o Multiple payments can be added using the Power View option

• Recurring Payments

• Scheduled Payments

• Payment History

Business Billpay

Business Billpay 20


Single Payment View

From the Payments menu, select single payment and then choose the recipient of the payment.

• Select a Category.

• Select a payee.

• Select the payment from account.

• Ener the dollar amount.

• Select a payment date.

• Add comments, if applicable.

• Click on Review AND/OR

• Click on Submit.

Business Billpay

Business Billpay 21


Power User View

Power User is an expanded view for users with more than 50 payees.

• Click on Power User to change the view.

• Select payees from the list.

• Payees are added to the Pay the Following section of the screen.

• Click on Next.

Business Billpay

Business Billpay 22


• Select the From Account.

• Enter the amount.

• Click on the calendar to select a processing date.

• Click on Invoice/Comment, if applicable.

Business Billpay

Business Billpay 23


Add Invoice Comment / Invoice Information

• Enter an Invoice Comment, if applicable. o Comments are not included with the payment. o Invoice information is printed on check stubs. o When adding invoice information to an electronic payment, the user is notified the

payment has been sent as a one-time check.

Business Billpay

Business Billpay 24


Standard Delivery

• Electronic Payments – o 2 days prior to the date selected, funds are moved from the Pay From account to the

settlement account. o Funds are held for one business day to verify funds availability. o Once verified, the payment is sent the following business day. o Payment arrives within in 1-3 business days depending on the Financial Institution.

• Checks – o 2 days prior to the date selected, funds are moved from the Pay From account to the

settlement account. o Funds are held for one business day to verify funds availability. o Once verified, the check is mailed to the payee the flowing business day. o Check generally arrive in 3-7 business days.

Rush Delivery

• Rush delivery guarantees payment is delivered within one or two business days.

• Rush delivery will only show when available for the payee selected, as not all payees accept rush delivery payments.

• Additional fees apply when Rush Delivery is selected: o $19.95 (draft check) Next business day o $14.95 (draft check) Second business day o $4.95 (electronic) Second business day

• Fees are taken from the Bill Pay account on the process date.

Business Billpay

Business Billpay 25


Payment Confirmation

Review payment(s). Then click on Submit. Once payments are submitted, a confirmation number is provided.

Business Billpay

Business Billpay 26


Recurring Payments

Payments can be set up to pay automatically based on a selected schedule.

• Select a payee or add a new bill payee.

• Select a pay from account.

• Enter the amount.

• Add a comment, if applicable.

• Select a payment frequency.

• Select the first process date.

• Select an end date option: o No – never ending. o On this date. o After a set # of payments.

Business Billpay

Business Billpay 27


Click on Review and then Submit.

Business Billpay

Business Billpay 28


Scheduled Payments

Scheduled Transactions is a list of future dated payments. Options include:

• Edit or Stop the payment.

• Approve the payment, if applicable.

• View payment details.

• Print a list of scheduled payments.

Business Billpay

Business Billpay 29


Payment History

Transaction History displays payments that have been processed and paid.

• Complete view options and click on View.

• 18 months of payment history is available.

• View payment details.

• Submit a payment inquiry to request additional information.

Business Billpay

Business Billpay 30


Calendar Use the Calendar to view payment schedules, reminders and processed payments for Bill Payments and All Transactions. Note: Payroll Deposit and Transfers are not available through Bill Pay.

Business Billpay

Business Billpay 31


Options Access the Options menu to view/edit:

• Company Profile

• Personal Profile

• Manage Bill Pay Account

• e-Notifications

• Manage user

• Reports

Documents

Business Billpay Good Funds Client Training€¦ · The first-time login will ask you to complete the challenge prompts and to provide a security key. • Select and answer four challenge