Business Communication Assingment Questions

8/3/2019 Business Communication Assingment Questions

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BUSINESS COMMUNICATION ASSINGMENT QUESTIONS

1. Choose the correct answer.

Communication is the task of imparting :-

a) Information

b) Noise

c) Stress

d) Barriers

Ans. A

2. Choose all that apply.

What is House journals?

a) ____ Its a private circulation in the organization

b) ____ It contains details regarding achievements of staff

c) ____ It contains details about achievement of company's future projects etc

d) ____ It is an in-house magazine

Ans. A,b,c


Obstacles to good listenning are :-

a) ____ Prejudice

b) ____ Bias

c) ____ Sound

d) ____Pre conceived ideas

Ans. A,b,d

4. Progress reports are formal in nature.

a)True

b)false

Ans. A


Which number can be used in further correspondence for ready reference in any organization?

a) Telephone number

b) Cellular number

c) Pin code

d) Outward number

Ans. D


Message in a communication should be :-

a) Long

b) Brief

c) Complex

d) Confusion

6Ans.


Personal and negative emotions which make it difficult to do our best are :-



a) ____ Jealousy

b) ____ Anger

c) ____ Strife

d) ____ Happiness

Ans. A,b,c


How we see failure is entirely a function of our :-

a) Nature

b) Attitude

c) Knowledge

d) Objective

Ans. B

9. The greater the gesture the louder the ___________.

Intensity;Speech;Movement;Expression

Ans. Speech


Objectives of Communication are :-

a) ____ Reversible

b) ____ Information

c) ____ Motivation

d) ____ Education

Ans. B,c,d

11. People who focus their attention on ______rarely build positive lasting relationships.

Themselves;Employees;Family;Co-workers

Ans. Themselves

12. It is said that Indians are good Planners but bad ____________.

Controllers;Supervisors;Motivators;Executors

Ans. Executors


A head drawn too far backwards or stiffly held straight up indicates :-

a) ____ Pride

b) ____ Politeness

c) ____ Modesty

d) ____ Haughtiness

Ans. A,d

14. Advancing at the expense of others may hurt you in the long run.

a)True

b)false

Ans. A


One of the methods of building positive relationship with others are asking for :-

a) ____ Advice



b) ____Favour

c) ____Time

d) ____Hard work

Ans. A,b


"Communication is an exchange of facts, ideas, opinions, emotions by two or more

persons." It is quoted by :

a) Peter Little

b) Harold Janes

c) Newman and Summer

d) Belson and Gilson

Ans. C

17. Tele sales is generating and qualifying new leads for closure by another sales channel.

a)True

b)false

Ans. B

18. _____________is a list of topics to be covered in a meeting.

Summary;Agenda;Review;Minutes

Ans. Agenda


The most visible part of face to face communication is :-

a) Attitude

b) Body language

c) Handshake

d) Movement of eyes

Ans. B


Treat everyone as important and :-

a) ____ Estimate them

b) ____ Do not underestimate them

c) ____ Understand them

d) ____ Complain about them

Ans. B,c

21. Horizontal communication is between superiors and subordinates.

a)True

b)false

Ans. B


What is post script?

a)____ It comes from Latin word post scriptum

b)____ It is written below the complimentary close

c)____ It means whatever has been written afterwards





d)____ They may be formal or informal

Ans. A,b,d


Types of written communication are :-

a)____ Letters

b)____ Memos

c)____ Tele conferencing

d)____ Reports

Ans. A,b,d


Objectives of the letter can be known in one glance by reading the

a) Reference

b) Subject

c) Matter

d) Body

Ans. B

32. The official record of the proceedings and decision of the meeting is called _______.

Review;Summary;Minutes;Agenda

Ans. Minutes

33. _______________________is doing yesterday's work today.

Postponing;Procrastination;Planning;Preoccupation

Ans. Procrastination

34. Our ___________has the potential to limit us.

Past;Future;Time;Present

Ans. Past


It transfers from one person to another

a) Business

b) Competition

c) Communication

d) Process

Ans. C

36. Eye contact is the most important in face to face communication.

a)True

b)false

Ans. A

37. Without defined goals, success is attainable.

a)True

b)false

Ans. B

38. Feedback is immediate in business organization.

a)True



b)false

Ans. A


A high score in Innovative Skills indicates

a) You are analytical

b) You are liberator of ideas

c) You are selective in what you do

d) You are open to learning

Ans. B

40 Choose all that apply.

Wisdom lies in :-

a)____ Accepting your mistakes

b)____ Apologize but do not demand from others

c)____ Think over the actions performed

d)____ Talk first and then listen

Ans. A,b,c


What gives a sense of accomplishment?

a) Opportunity

b) Communication

c) Achievements

d) Responsibilities

Ans. C


This consists of the name and address of the person to whom the letter is being sent.

a) Head address

b) Inside address

c) Both of the above

d) None of above

Ans. B


A high score in Systematic Problem-Solving Process indicates :-




d) You are focused on results

Ans. A

44. Encoded ideas take the shape of _____________.

Feedback;Symbols;Reply;Message

Ans. Message

45. Informal meetings require an agenda to be made compulsorily.

a)True



b)false

Ans. B


The activities included in written communication are

a)____ Business Letters

b)____ Reports

c)____ Notices

d)____ Telephone meetings

Ans. A,b,c


Various kinds of disease caused from stress :-

a)____ Heartbeat increase

b)____ Cancer

c)____ Increase in perspiration

d)____ Slow Digestion

Ans. A,d

48. In ______________chain, individuals are not interested in the persons to whom they are passing

some information.

Multiple;Cluster;Single strand;Probability

Ans.


Business letters can be useful in different ways like

a)____ Legal evidence

b)____ Permanent Information

c)____ Recovering Dues

d)____ None of above

Ans. A,b,c

50. A successful employer is one who shows _____________to his employees.

Importance;Compassion;Indifference;Resent

Ans. B


The advantages of written communication are

a)____ Accuracy

b)____ Can be recorded

c)____ Brevity


Ans. A,b,c


Which distance zone is usually selected by communicator?

a) Intimate

b) Casual-personal

c) Social-consultative



d) Public

Ans. B

53. Match the following:

1. To avoid unexpected delays (4) 1. Delegate

2. 10 % of time is lost every year (6) 2. Non-essential

3. Tasks to be given to others (1) 3. Empowerment

4. Getting rid of tasks which are (2) 4. Planning

5. Procrastination

6. Misplaced items


1.Written Communication (5) 1. Receivers address

2.Business letter (3) 2. Further reference

3.Outward Number (2) 3. legal evidence

4.Inward address (1) 4. Senders Address

5.Head Address (4) 5. Non- Direct communication


1. Subject (2) 1. Memo

2. Salutation (5) 2. Objective of letter

3. Post Script (4) 3. Invited

4. Memorandum (1) 4. Post Scriptum

5. Proposals (3) 5. greetingBUSINESS COMMUNICATION ASSIGNMENT QUESTIONS

1. Hearing disorders or illness etc fall into the category of ___________noise.

Ans. Physical


Resistance stage :-

a)____ Is the third stage of stress

b)____ Is the second stage of stress

c)____ Is the first stage of stress

d)____ Here the body repairs damage caused from the stress

Ans. B, d


Proposal is :-

a)____ A presentation for consideration of something

b)____ Appeals or bids for grants, donations etc

c)____ Observation about something

d)____ It contains technical details

Ans. A, b

4. ___________are the greatest time waster for executives.

Ans. Interruptions

5. Business Communication is always goal oriented.

a) true

b) false



Ans. A


The things that give the highest returns also give the greatest rewards in terms of :-

a) Personal satisfaction

b) Monetary benefits

c) Self esteem

d) Returns

Ans. A

7. ______________listener decides in advance that the subject is difficult to understand.

Ans. Prejudiced


Mechanical barriers in communication includes :-

a)____ Bad telephone connection

b)____ Whistling loudspeakers

c)____ Indifference of receiver

d)____ Snap reactions

8Ans. A, b


Unjust assumptions are :-

a) Misinterpretation of message

b) Hurried interpretations

c) All know attitude of receiver

d) Indifferent attitude toward sender

Ans. A

10. Communication has come from Latin word_________.

Ans. Cummins


People who do not have dreams of their own will see your vision as :-

a) Possibility

b) Impossibility

c) Baseless

d) Achievable

Ans. B

12. Manager communicates the vision of the company to his team mates.

a) true

b) false

Ans. A

13. One party is more than enough to have negotiation.

a) true

b) false

Ans.




Written communication is a

a) Direct Communication

b) Non-Direct Communication

c) Parallel communication

d) None of above

Ans. B


Policy, memorandums and directives are :-

a)____ Messages which give work rules, procedures, instructions etc

b)____ Indirect messages

c)____ Oral messages

d)____ Covers important information

Ans. A, d


One should look at the present with the eye towards :-

a) Past

b) Present

c) Future

d) Time

Ans. C

17. Mental conditioning is central to l istening improvements.

a) true

b) false

Ans. A

18. Some people tend to play with their lock of hair or pen when they are_____________

Ans. Nervous

19. In the _________stage if the stressor does not go away, the body cannot repair the

damage and must remain alert.

Ans. Resistance

20. During negotiation one needs to control___________.

Ans. Emotions

21. Status manifests itself subtly in a relaxed posture and way of interacting.

a) true

b) false

Ans.

22. Memorandums are ___________letters.

a)Templates b)macros c)external d)internal

Ans. Internal

23. We have less than one fifth of our total time as working time.

a) true

b) false

Ans. A




1. Stress (5) 1. Mental illness

2. Strain (3) 2. Ratrace

3. Conviction (4) 3. Continuous stress

4. Fear of Risk (6) 4. Strong beliefs

5. Positive and negative

6. Cause of stress

25. Vision is the ability to see opportunities.

a) true

b) false

Ans. A

26. ____________are used to convey the key part of the message.

Ans. Visual aids


What are the movements which play an important role in conveying meaning without

words ?

a) Written Communication

b) Verbal communication

c) Non verbal communication

d) Gestures

Ans. D


1. Vision (1) 1. Visualize future

2. Positive changes (3) 2. Limited vision

3. Pressures (2) 3. Positive growth

4. Keen foresight (4) 4. Power of imagination

5. Sense of direction

6. Sense of accomplishment


Agenda is prepared by :-

a)____ Secretary

b)____ Leader

c)____ Chairman

d)____ Managing Director

Ans. A, c


Types of listeners are :-

a)____ Sympathetic

b)____ Unsympathetic

c)____ Emphatic

d)____ Projective

Ans. A, c, d




A person tends to break another person's trust when :-

a)____ The person is inconsistent

b)____ His words and action do not match

c)____ He loses credibility

d)____ He is insane

31Ans. A, b, c

32. In___________, the listener tends to listen to some topics and omits others.

a)Allness b)attentiveness c)adaptation d)abstracting

Ans. Abstracting


Brief eye contact means the person is :-

a) Surprised or excited

b) Angry

c) Intense interest

d) Nervous

Ans. D

34. Major uses of staff reports are the branches of Armed forces.

a) true

b) false

Ans. A


Eyelids closed combined with constricted pupils tells us that the person is :-

a)____ Surprised

b)____ In pain

c)____ Angry

d)____ Frightened

Ans. B,c


Ways to overcome laziness are :-

a)____ Using planner

b)____ Work away from home

c)____ Start early

d)____ Empowerment

Ans. A, b, c

37. ____________normally consists of outward number and date of any previous

correspondence.

Ans. Reference


Which factor mostly affects business decisions?

a) Organisation

b) Information



c) Employees

d) Finance

38Ans. B

39. In business organizations barriers arise because of setup.

a) true

b) false

Ans. A


Abstracting is :-

a) Listener focusses his mind on some topics and ignores others

b) Listener fools speaker by nodding and keeping eye contact with him

c) Listener interprets communication in a hurry even before it is completed

d) Listenet is not able to listen to speaker due to excitement which makes him

impatient

Ans. A

41. Lateral communication is between co-workers.

a) true

b) false

Ans. A


What are the principles of Effective communication ?

a)____ Clarity of objective

b)____ Selection of media

c)____ Feedback

d)____ Noise

Ans. A, b, c


Functions of informal communicaton are :-

a)____ Supplementing

b)____ Contradicting

c)____ Confirming

d)____ Instructing

Ans. A, b, c

44. Intimate distance is rarely appropriate in business dealings.

a) true

b) false

Ans.


The various occasions of presentations are :-

a)____ Training session

b)____ Conference

c)____ Presentation of new business plans



d)____ Obituary

Ans. A, b, c


Instant Messaging (IM) is :-

a) The real time communication that takes place among users who are logged

on to the computer at the same time

b) The instant transmission of written messages on computers that are linked

together

c) That it allows transmission of documents through a machine over telephone

lines

d) A network that uses internet among employees of the organisation

Ans. A

47. Working away from home makes it easier to focus on our job.

a) true

b) false

Ans.A

48. Poor working condition of microphone, telephone etc are types of psychological

barriers.

a) true

b) false

Ans. B


Head jerks indicate :

a) Honour and self respect

b) Pride and haughtiness

c) Modesty and diffidence

d) Insolence and rejections

Ans.

50. Mechanical barriers are due to :-

Ans. Disturbances in devices used for communication

BUSINESS COMMUNICATION ASSINGMENT QUESTIONS

1. The only way to avoid situations like unexpected delay is to---------

Ans. Plan

2. Only _________ percent of worries are considered as cause of concern.

Ans.


Features of Head address are

a) ____ Its place is top centre

b) ____ It contains name, address and telephone number of the sender of the letter

c) ____ Signature of the sender

d) ____Signature of the receiver

Ans. A,b



4. Match the following

1. Non verbal communication (1) 1. Adaptation

2. Voice quality (6) 2. Gestures

3. Talking style (3) 3. Oral expression

4. Vocabulary (5) 4. Psychological process

5. Word choice

6. Vocal expression

5.____________may be a barrier for written communication.

Ans. Language.


Review means :-

a) Starting the business activity

b) Setting the date to start a new activity

c) Interpreting the results to form a strategy

d) Working on the feedback

Ans.

7.__________ is also called listening by third ear.

Ans. Emphatic


Reference means :-

a) ____ It refers to the number and date of a previous letter received

b) ____ It refers to the number and date of a previous letter sent

c) ____ It refers to the outward number of letter being sent

d) ____ It refers to the way the receiver is addressed by the sender

Ans. A,b


Types of formal communication are :-

a) ____ Upward

b) ____ Downward

c) ____ Lateral

d) ____ Grapevine

Ans. A,b,c


Barriers to effective listenning are :-

a) ____ Snap reactions

b) ____ Premature evaluation

c) ____ Attentiveness

d) ____ Distracting

Ans. A,b,d


Summary means:-

a) Review which is done at the end of the meeting to know what progress is made



and what all decisions taken

b) List of items to be discussed in the meeting

c) Time limits to be followed

d) The official record of the proceedings of the meeting and the decisions taken

Ans. A


Factors important for successful negotiation are

a)____Trust/distrust between the parties

b)____Each part to be communicated clearly between parties

c)____Personalities of people do not matter

d)____Goals and interest of the parties

Ans. A,b,d


A report plays an important role as a

a) Communication

b) Vehicle of communication

c) Oral communication

d) Written communication

Ans. B


What is an attitude of Allness ?

a)____Sophisticated role

b)____Snap reactions

c)____Fear

d)____Smeared ink in newspaper

Ans. A,b,c

15. Match the following

1. Risk (4) 1. Repairs damage

2. Resistance stage (1) 2. Second stage of stress

3. Diseases of stress (3) 3. Mental illness

4. Alarm stage (6) 4. Threat

5. Third stage

6. First stage of stress

16._________ communication occurs when superiors intimate messages to subordinates.

Ans. Downward


The heading should be followed by number of names that are to receive the message in:-

a) Business letters

b) Agreements

c) Memo

d) Mail

Ans.




Effective communication is dependent on

a) Sender

b) Receiver

c) Knowledge of receiver

d) Feedback

Ans. C


As a leader following is your responsibility to keep the discussion in :-

a)____Order

b)____Track

c)____Unlimited time till the discussion is over

d)____Control

Ans. A,d

20. Written communication is a direct communication.

a)True

b)false

Ans. B


Public relations is maintained by printing :-

a) Brochures

b) Leaflets

c) House journals

d) Pamphlets

Ans. C


People tend to procrastinate when they feel that the work is :-

a) Important

b) Unimportant

c) Useless

d) Most important

Ans.


Parts of voice quality are :-

a)____Pitch

b)____Speed

c)____Volume

d)____Distance

Ans. A,b,c

24. The basic functions of any business organization are planning, organizing, staffing,

directing and controlling

a)True



b)false

Ans. A


The beginning of a presentation has :-

a) Main body of presentation is broken into points

b) Outline of the presentation

c) Summary of the whole

d) Illustrating points with examples

Ans. B

26. The inside address of the letter and the address on the envelope are different

a)True

b)false

Ans. B

27. Policies and directives are more formal than other internal communication

a)True

b)false

Ans. A

28. The abilities that allow a person to develop good relationships can be learnt.

a)True

b)false

Ans. A

29. Memorandums are usually initiated by the writer rather than signed.

a)True

b)false

Ans. A


What is meant by " Social context"?

a) It is the way in which time influences interaction

b) It refers to the way in which the nature of relationship between

communication, as well as who is present

c) It refers to the way the environment affects communication

d) It refers to the ethnic or national background of sender/receiver that affects

communication

Ans. B

31. Grapevine draws the employees of an organisation near to each other, thus keeping

the organisation intact as a social entity.

a)True

b)false

Ans. A

32.__________is the index of heart.

Ans. Face




Visual aids are :-

a)____Film slides

b)____Books

c)____Pictures

d)____Diagrams

Ans. A,c,d


As per Newman and Summer Communication is the Exchange of :-

a)____Facts

b)____Opinion

c)____Relation

d)____Emotions

Ans. A,b,d

35. Beginnings of uninvited proposals should be good as to interest the receiver.

a)True

b)false

Ans. A

36. Rivalry is one of the major reasons that discourage horizontal communication

a)True

b)false

Ans. A

37. Vision is inborn.

a)True

b)false

Ans.

38. The scope of vision depends upon how high you have risen in management structure.

a)True

b)false

Ans. A


Inside address contains :-

a) ____Name, address, telephone number of the receiver of the letter

b) ____Name, address, telephone number no of the sender of the letter

c) ____The subject of the letter

d) ____The address which is put on the envelope

Ans. A,d

40._________ acts as barrier to listening

Ans. Emotions.


Motivation is :

a) Giving instructions

b) Training



c) Encouraging

d) A medium

Ans. C

42. The secretary and chairman work together to prepare the minutes of the meeting.

a)True

b)false

Ans. B

43.________ listener does not listen carefully but shows that he is listening

Ans. Fake

44. A___________is the core of business communication as it is an action oriented affair.

Ans.

45. Management can function smoothly even without communication

a)True

b)false

Ans. B

46. Oral communication are formulated more carefully than written communication

a)True

b)false

Ans. B

47. A transparency should have _______________ lines.

a) 15-20 b) 20-25 c) 25-30 d)30-35

Ans. 25-30


Advantage of written communication is :-

a) Secrecy is maintained

b) Useful for collecting dues

c) Different languages interpretation

d) Can be kept as a legal record

Ans. D

49. Once the vision is identified it has to be illustrated with a concrete goal called_____.

Ans. Mission


Worrying about risk is the shortest route to :-

a) Effectiveness

b) Ineffectiveness

c) Tension

d) Strain

Ans. B

51. Inside address consists of the name and address of the sender

a)True

b)false

Ans. B




"Barrier of Allness" is :-

a) Whistling microphone and incorrect placement of loudspeakers

b) Rationalizing the mistakes done

c) Attitude of the communicatee that he knows everything

d) Snap reactions to communication

Ans. C


The vision should be based on :-

a) ____Talents and dreams

b) ____Hopes and passion

c) ____Knowledge

d) ____Understanding

Ans.

54. It is necessary for a letter to have a subject

a)True

b)false

Ans.

55.The complimentary close of a letter must agree in tone with salutation

a)True

b)false

Ans.

56. Signature is written above the complimentary close

a)True

b)false

Ans. B

Multiple Choice Single Answer

Question Purpose statement

Correct Answer All of above


Question It can be used as legal record which may be used in the court of law

Correct Answer Written communication

Multiple Choice Multiple Answer

Question Characteristics of negotiations are as follows

Correct Answer There are not set of established rules to resolve conflict , Parties are not searching for

agreement

True/False

Question Communication is a process of achieving understanding between people

Correct Answer True




Question The different types of barriers that can come in the way of effective communication are

Correct Answer Physical , Cultural , Mechanical

Select The Blank

Question The ________ is the ________ accurate in passing on information.

Correct Answer single strand chain

Correct Answer least


Question As per Newman and Summer Communication is the Exchange of

Correct Answer Facts , Ideas , Opinions , Emotions

True/False

Question The sender of the message decodes the message

Correct Answer False

Select The Blank

Question ________ is the progressive realization of a ________, predetermined goal.

Correct Answer Success

Correct Answer worthwhile


Question Barrier for written communication can be

Correct Answer Language


Question These are permanent records for business

Correct Answer Business letters


Question Usually its place is at the top center

Correct Answer Head address


Question A negotiation process reveals the following linguistic behaviors

Correct Answer Information , Interaction , Concession


Question It is very useful in collecting dues from customers






True/False

Question Telesales is generating and qualifying new leads for closure by another sales channel


Select The Blank

Question ________ listening raises body pressure, steps up the pulse rate and results in ________.

Correct Answer Active

Correct Answer fatigue


Question One of the best methods of building positive relationships with others are asking for

Correct Answer Advice , Favor

Match The Following

Question Correct Answer

To be truly valuable your vision must be accompanied by another quality i.e.

an ability to see how to make that future come true

Realizing a vision always starts with defining your vision

Success is never achieved by men and women of caution so dream big

The great thing in this world is not so much where we are but in what direction we are going

Do not allow your present position no matter how limited to rob you of your vision

True/False

Question Tele prospecting is calling customers to maintain and nurture key account relationships



Question Cultural context

Correct Answer Refers to both communication and the ethnic or national background of persons

communicating


Question Head Address

Correct Answer The name, address, tel. No. Etc. Of the sender of letter




Question Head address is the

Correct Answer Name , address and tel no of the sender of the letter


Question It is communicators response to a message, whether favorable or unfavorable

Correct Answer Feedback


Question Objectives of the letter can be known in one glance by reading the

Correct Answer Subject


Question Sometimes people tend to procrastinate when they think that the work is

Correct Answer Unimportant


Question The realization of vision requires

Correct Answer innovation

True/False

Question Getting rid of essential tasks is one of the key to effective time management



Question Successful people realize the value of

Correct Answer Time management


Question Policy memorandums and directives

Correct Answer These messages gives work rules, procedures, instructions etc.

Select The Blank

Question We must ________ our success not by our activity but by our ________.

Correct Answer measure

Correct Answer output

True/False

Question People who have the ability to build relationships have the ability to listen attentively

Correct Answer True


Question Communication is



Correct Answer Unavoidable , Irreversible


Question The manager should provide with

Correct Answer Vision , Values , Verve

Select The Blank

Question Lost ________ not only damages friendships, it also destroys ________ relationships.

Correct Answer credibility

Correct Answer business

Select The Blank

Question Boosting your ________ skills can increase your ________ but isnt a cure-all

Correct Answer communication

Correct Answer success

True/False

Question A manager should think about the present and not aboutthe future



Question Written communication is a

Correct Answer Non-Direct Communication

Match The Following


Employees through their leaders should be associated with decision making

this will frustrate any negative aspect if the grapevine

In personal contact you have much more command over the receivers attention

In face to face communication once you make contact with the audience

there is no time lag between the transmission of the message and its reaction

Grapevine is seen as less credible than the formal channels of communication

Telephones can be useful as group communication as well as one to one contacts

True/False

Question All kinds of Stress can be avoided





Question Strain

Correct Answer When pressure and stress is continuous


Question The three stages of stress are

Correct Answer Alarm stage , Resistance stage , Exhaustion stage


Question Resistance stage

Correct Answer It is the second stage of stress , Here the body repairs damage caused from the stress

True/False

Question People react similarly to stress


True/False

Question To avoid stress stay away from things that are negative

Correct Answer True

Select The Blank

Question A good company differs from another in terms of ________ quality.

Correct Answer Service


Question Treat everyone as important and

Correct Answer Do not underestimate them , Understand them

Select The Blank

Question The missing step in Software lifecycle is Analysis,________,Coding and Implementation

Correct Answer Design


Question Visual aids are

Correct Answer Film slides , Pictures , Diagrams

True/False

Question In a Negotiation both the parties have pre-determined goals

Correct Answer True




Question What is a greeting to the receiver of the letter?

Correct Answer Salutation


Question It is normally written below the complimentary close in a letter

Correct Answer Signature


Question What is salutation?

Correct Answer It is a greeting to the receiver


Question It is a statement which describes an opinion

Correct Answer Report


Question These are the electronic brochures of companies

Correct Answer Websites

Select The Blank

Question Written communication can be kept as ________ record.

Correct Answer Legal

Select The Blank

Question ________ is formulated more carefully than oral communication.

Correct Answer Written

Select The Blank

Question ________ can be referred for further correspondence.

Correct Answer Business letter


Question Advertising material is

Correct Answer Leaflets , Brochures , Pamphlets


Question Report means

Correct Answer A document in which given problem is examined , An account or statement which

describes an opinion


Question What is extranet?



Correct Answer its is an electronic platform , It sends purchase order to suppliers through this channel ,

This concept is called supply chain management


Question What are technical reports?

Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a

highly specialised form of report


Question Major users of Staff reports are

Correct Answer Indian Air force , Indian Navy , Border security force

True/False

Question House journals are a type of oral communication.


True/False

Question While writing memos the writer needs to be concerned about the sensitivity of the wordings.


True/False

Question Major uses of staff reports are the branches of Armed forces.


Select The Blank

Question The manager has access to information and ________

Correct Answer Material


Question Verve

Correct Answer Leadership , Analyse , Vision , Positive enthusiasm

Select The Blank

Question Vision is________

Correct Answer Acquired

True/False

Question Vision is inborn.


Match The Following




Poor eyes Limited eyesight

Poor vision Llimited deeds

Seer Spiritualist

Achievements Accomplishments

Select The Blank

Question The concept of achieving success begins with ________ mental attitude

Correct Answer Positive


Question If bank is time then we receive how many dollars in terms of seconds in a day?

Correct Answer 86400

Match The Following


Opposite of procrastination is To solve a problem without complete information

Ways to prevent interruption To put someone between you and the people

Time management technique To know and list priorities

It can't be used once it is lost Time

True/False

Question Thinking and planning ahead wastes time


True/False

Question Getting organised is the solution for not wasting time on lost items

Correct Answer True

True/False

Question Planning ahead will eliminate the wastage of time due to unexpected delays

Correct Answer True


Question Communication is the task of imparting



Correct Answer Information

Select The Blank

Question Due to effective ________ the manager comes to know the hidden ability of his subordinates

Correct Answer Communication

True/False

Question The basic function of any business organisation is planning, organising, staffing, directing and

controlling

Correct Answer True


Question Head jerks indicate

Correct Answer Insolence and rejections

Select The Blank

Question The greater the gesture the louder the ________

Correct Answer Speech


Question This number can be used in further correspondence for ready reference.

Correct Answer Outward


Question This consists of the name and address of the person to whom the letter is being sent.

Correct Answer Inside address


Question The activities included in written communication are

Correct Answer Business Letters , Reports , Notices


Question The advantages of written communication are

Correct Answer Accuracy , Can be recorded , Brevity


Question Business letters can be useful in different ways like

Correct Answer Legal evidence , Permanent information , Recovering dues


Question Few stress can be avoided as a result sof

Correct Answer Mental attitude



Select The Blank

Question The amount of stress we experience is directly related to our________

Correct Answer Belief

Select The Blank

Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the

success of any organisation.

Correct Answer Relationship


Question This makes communication difficult

Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on

themselves

Select The Blank

Question ________ has come to be used in preference to public speaking

Correct Answer Presentation

Select The Blank

Question During negotiation one needs to control________

Correct Answer Emotions

True/False

Question There are two types of presentation

Correct Answer True


Question Where are enclosures written?

Correct Answer After complimentary close

Select The Blank

Question Normally ________ address is written under the outward number.

Correct Answer Inside


Question Direct memo-routine enquiries

Correct Answer Day to day routine work discussed , Covers the vital bit of information


Question What is B2C?

Correct Answer Business to consumer , It is an internet domain , It is useful for products and services



when shopper's aim is convenience and buyer's aim need information about product features and prices

True/False

Question Memorandums cannot be structured in email system.


True/False

Question Written communication is a direct communication.


True/False

Question The complimentary close of a letter must agree in tone with salutation.

Correct Answer True

True/False

Question Reports play a very important role in business organisation especially for checking

performance.

Correct Answer True

True/False

Question Tele coverage is taking order from catalogue or ads and outbound calling.



Question Review means

Correct Answer Interpreting the results to form a strategy


Question The first steps to becoming a great manager are simply

Correct Answer Common sense

Select The Blank

Question Once the vision is identified it has to be illustrated with a concrete goal called ________

Correct Answer Mission

True/False

Question be adopted

Correct Answer True


Question It gives a sense of accomplishment

Correct Answer Achievements




Question The realisation of vision requires

Correct Answer Innovation


Question Vision is the ability to see

Correct Answer Opportunity

True/False

Question Vision should be based on talents,dreams,hopes and passion.

Correct Answer True

Select The Blank

Question Goals keep our ________ straight

Correct Answer Priorities


Question 98 out of 100 people are dissatisfied as

Correct Answer They have no goal , No purpose to drive them


Question People tend to procrastinate when they feel that the work is

Correct Answer Unimportant

Select The Blank

Question Life is comprised of limited________

Correct Answer Time


Question One is not able to time due to

Correct Answer Lack of discipline , Negative attitude


Question "Barrier of Allness" is

Correct Answer Attitude of the communicatee that he knows everything


Question Unjust assumptions are:

Correct Answer Misinterpretation of message

Select The Blank



Question Communication has come from Latin word________

Correct Answer Cummins

Select The Blank

Question Examples of environmental stress is ________

Correct Answer Humidity


Question Channel is the

Correct Answer Method for delivering message , Medium for delivering message


Question Physiological noise is in the form of

Correct Answer Hearing disorders , Illness ,Egotism


Question Which of the following are physical barriers

Correct Answer Ignorance of media , Environmental stress , Subjective stress

True/False

Question Management can function smoothly without Communication


Match The Following


Communicator Receiver

Environmental stress High temperature , humidity

Defensiveness Self justification

Know all attitude Barrier of allness

Match The Following


Chronological context Time

Psychological noise Egotism, hostility

Hurried interpretations Snap reactions



Misunderstanding Unjust assumptions


Question This is very important in the business world

Correct Answer Handshake

Select The Blank

Question Physical movement of arms, legs etc are known as ________

Correct Answer Gestures

True/False

Question Progress reports are formal in nature.


Select The Blank

Question Body of a letter is divided into ________ parts.

Correct Answer 3


Question Wisdom lies in

Correct Answer Accepting your mistakes , Apologise but do not demand from others , Think over the

actions performed

True/False

Question Beginnings of uninvited proposals should be good as to interest the receiver.

Correct Answer True

True/False

Question Advancing at the expense of others may hurt you in the long run

Correct Answer True


Question A report plays an important role as a

Correct Answer Vehicle of communication

Select The Blank

Question Hearing disorders or illness etc fall into the category of ________ noise

Correct Answer Physiological

Select The Blank

Question A slide should only carry ________ information



Correct Answer Important

Match The Following


Pressures Limited vision

Keen foresight Power of imagination

Vision Visualize future

Positive changes Positive growth

True/False

Question Snap reaction is a type of physical barrier


Select The Blank

Question ________ normally consists of outward number and date of any previous correspondence.

Correct Answer Reference

Select The Blank

Question ________ is the index of heart

Correct Answer Face


Question Goals need to be

Correct Answer Planned , Evaluated , Identified


Question Which statement applies to a "Message" ?

Correct Answer The reply sent by the communicate


Question Which statement applies to a "Message" ?

Correct Answer The encoded idea takes shape of the message


Question The maximum content on the slide should be limited to

Correct Answer 25 words




Question Positive changes in a person's life require

Correct Answer Personal growth

Select The Blank

Question We should learn to prevent stress from becoming________

Correct Answer Strain

True/False

Question Letter's close lacks the outgoing friendliness.



Question Eyelids closed combined with constricted pupils tellus us that the person is

Correct Answer In pain , Angry


Question Goal achievement leads to

Correct Answer Setting higher goals , Dream bigger goals


Question What are the movements which play an important role in conveying meaning without words ?

Correct Answer Gestures


Question It is similar to an ordinary store or shop, virtual trading

Correct Answer Electronic market


Question Discussion is defined as

Correct Answer The interchange of ideas with a goal of finding the best solution to the problem , This is

positive and healthy


Question Perspective is

Correct Answer The angle through which a person sees the circumstances , The ability to see the present

moment and immediate events against the background of a larger reference

True/False

Question Delegation is the special ability to recognise your own special abilities and limitations





Question To complete work , one needs to start

Correct Answer Early

Select The Blank

Question The ________ context refers to the nature of relationship between the communication as well

as who is present

Correct Answer Social


Question Successful people realise the value of

Correct Answer Time Management

True/False

Question Without defined goals success is attainable



Question Ways to minimise or avoid interruption are

Correct Answer Work in blocks of time , Hire a secretary

Select The Blank

Question The best realtionship is one in which both the parties are constantly ________ from one

another.

Correct Answer Receiving


Question Guidelines for the use of visual aid

Correct Answer Stick or pointer to be used to draw audience attention

True/False

Question The potential for good relationship increase when we begin to focus on ourselves.


Select The Blank

Question ________ is the most remembered element in forming an impression of someone.

Correct Answer Eye contact


Question What is B2B?

Correct Answer Activities conducted on this are higher than B2C by 15-20 times , It is business to

business , It is an internet domain



Match The Following


Visual aids Transparencies

Agreement Commitment

Interaction Interface

Memorized presentation Powerful memory

Select The Blank

Question A transparency should have________lines

Correct Answer 25-30

True/False

Question Report plays an important role as a vehicle of communication.

Correct Answer True

Select The Blank

Question Our________ has the potential to limit us.

Correct Answer Past

True/False

Question Vision is an idea about how your present should be

Correct Answer True

True/False

Question One year of our life is lost searching things

Correct Answer True

True/False

Question Communication is not a continuous process



Question The most visible part of face to face communication is

Correct Answer Body language

True/False

Question Policies and directives are more formal than other internal communication.

Correct Answer True



Select The Blank

Question A successful employer is one who shows ________ to his employees.

Correct Answer Compassion

Select The Blank

Question Goals help us to ________

Correct Answer Communicate


Question Where is outward number written?

Correct Answer Left side of the letter

True/False

Question The inside address of the letter and the address on the envelope are different.


Select The Blank

Question All dreams have a ________

Correct Answer Cost


Question Vision brings greater benefits and opens incredible doors of

Correct Answer Opportunity


Question 30% of all worries are about past decisions that

Correct Answer Cannot be changed

Match The Following


People asset of the company

Credibility Consistence

Discussion healthy and positive

Argument brings in negative feelings


Question Some of the strategies to prevent stress from becoming distress are



Correct Answer Develop proper perspective , Work in areas of strength , Avoid ratrace


Question "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It

is quoted by :

Correct Answer Newman and Summer

Select The Blank

Question A ________ is a guiding principle for the decisions and actions of the group

Correct Answer Vision


Question Subject contains

Correct Answer Objectives of the letter at a glance

Select The Blank

Question The only way to avoid situations like unexpected delay is to ________

Correct Answer Plan


Question Time management is

Correct Answer Using time judiciously , Using time carefully and prioritising it


Question Factors important to successful negotiation are

Correct Answer Trust/distrust between the parties , Each part to be communicated clearly between

parties , Goals and interest of the parties

True/False

Question Advertising materials like leaflets,giveaways,labels are included in house journals.


Select The Blank

Question Right thinking creates a foundation for ________

Correct Answer Success

Select The Blank

Question ________ conveys crucial message about power, status and concern for the person we meet

Correct Answer Handshake

True/False

Question In face to face settings people are simultaneously senders and receivers of information



Correct Answer True

True/False

Question A goal which is not measurable increases motivation


True/False

Question Relationships have to be mutually beneficial and healthy to both the parties.

Correct Answer True

Select The Blank

Question Goals organise the ideas that we have for our________

Correct Answer Future


Question Memorandum differs from letter in

Correct Answer Memos are written in direct order than letters , In memos effect of words is not so

important as letters


Question A head drawn too far backwards or stiffly held straight up indicates

Correct Answer Pride , Haughtiness

Select The Blank

Question The ________ should indicate what is contained in a message in one glance itself.

Correct Answer Subject


Question Essential parts of business letters would be

Correct Answer Head address , Date , Outward number


Question Examples of salutations would be

Correct Answer Dear sir , Respected Sir


Question Examples for complimentary close would be

Correct Answer Yours truly , Yours faithfully


Question Tools of planning are

Correct Answer Franklin planner , Day runner , Day times



Select The Blank

Question Encoded ideas take the shape of ________

Correct Answer Message


Question Ways to overcome laziness are

Correct Answer Using planner , Work away from home , Start early

Select The Blank

Question Written communication should be ________ to understand.

Correct Answer Easy


Question Methods of presentation can be

Correct Answer Reading , Memorising presentation


Question What is the most important part of any letter?

Correct Answer Body


Question Motivation is :

Correct Answer Encouraging

True/False

Question It is not necessary to admit error when we are wrong



Question It consists of the name and address of the person to whom the letter is being sent



Question Facial muscle is an instrument of


Match The Following


Fear of risk Cause of stress



Stress Positive and negative

Strain Continuous stress

Conviction Strong beliefs


Question Brief eye contact means the person is

Correct Answer Nervous

True/False

Question Written communication is a two way process.


Select The Blank

Question A ________ is the core of business communication as it is an action oriented affair.

Correct Answer Feedback

True/False

Question All kinds of stress are negative


Select The Blank

Question No one can achieve his dreams with ________ energy and ideas.

Correct Answer Average


Question People who do not have theit vision try to tell that your vision is

Correct Answer Impossible , Not achievable


Question Which factor mostly affects business decisions


Match The Following


Inward address Receivers address

Head Address Senders Address

Written Communication Non- Direct communication



Business letter legal evidence

Outward Number Further reference


Question One of the most important characteristic of successful manager is that of



Question The most important difference between two competitors dealing with the same product is the

way they treat their

Correct Answer Employees


Question What is an attitude of Allness ?

Correct Answer Sophisticated role , Snap reactions , Fear


Question Where is inside address written?

Correct Answer Below the outward number


Question What type of communication can be used as a legal record which may be used in the court of

law ?



Question What is progress report?

Correct Answer It is a review of progress made on an activity , They may be formal or informal

True/False

Question All companies use printed memorandum stationary for processing memorandum.



Question Policy memorandums and directives are

Correct Answer Messages which give work rules,procedures,instructions etc , Covers important

information


Question Snap reactions, Apathetic listener and Defensiveness are types of



Correct Answer Psychological barrier

True/False

Question Printing house journals maintain public relations within the organisation.

Correct Answer True


Question A person without vision sees what is

Correct Answer Convenient , Immediate

Select The Blank

Question Lack of ________ causes stagnation and inertia

Correct Answer Flexibility


Question If a person taps his feet/foot it would mean

Correct Answer Impatience


Question Guides for the manager to analyse the problem and give response

Correct Answer Experience , Common sense


Question Time management is

Correct Answer Self management


Question What type of records are permanent for organisation?


Match The Following


Body recognises the stressor and prepares to fight Alarm stage

Work hard Not at the cost of family or health

Stop taking on more work To get rid of overload

Deeper coviction Stronger the person




Question End part of presentation contains

Correct Answer Summary of the whole


Question To deveolp a win-win situation during communication , one should have

Correct Answer Discussions

Select The Blank

Question ________ is doing yesterday's work today

Correct Answer Procrastination

True/False

Question The shortcomings of oral communication has paved the way for use of written communication.

Correct Answer True


Question What is meant by "Apathetic Listener"?

Correct Answer Communicatee has an attitude of closed mind


Question What is meant by "Apathetic Listener"?

Correct Answer Receiver is psychologically dead to communicator

Select The Blank

Question Communication is the task of imparting ________



Question What is staff report?

Correct Answer It is a popular form of report , It differs from others in its organisation of its contents , It

arranges content in a fixed plan

True/False

Question House journals are used by organisations for public circulation.


Select The Blank

Question The best way in a positive relationship is to admit when you are ________.

Correct Answer Wrong


Question To build a positive reputation among people, one has to take care of



Correct Answer Relationships


Question Following are the functions of Manager

Correct Answer Planning , Organising , Staffing

Select The Blank

Question ________ is an example of psychological noise

Correct Answer Egotism


Question Man always tries to justify himself that means he is

Correct Answer Defensive

Select The Blank

Question ________ is vital for manager to take decisions


True/False

Question Inside address consists of the name and address of the sender.


Match The Following


Memorandum Memo

Proposals Invited

Subject Objective of letter

Salutation greeting

Post Script Post Scriptum

Select The Blank

Question Man who tries to justify himself is________

Correct Answer Defensive

True/False

Question Goals force us to plan ahead

Correct Answer True



Select The Blank

Question When people don't know whether to believe what they are hearing or what they are seeing

they go with the ________

Correct Answer Body language


Question The complimentary close is to say

Correct Answer Good bye


Question Personal negative emotions which make it difficult to do our best are

Correct Answer Jealousy , Anger , Strife


Question In business communication you can put the message in writing as

Correct Answer Options a and b


Question Address means

Correct Answer How a person speaks to others


Question Any signal that triggers the response of a receiver

Correct Answer Message

Select The Blank

Question The ________ is written as a formality in the body of the letter.

Correct Answer Closing paragraph


Question It is the limited area on the web managed and paid for by an external advertiser or company

Correct Answer Micro site


Question Appearance includes

Correct Answer Hair, cosmetics


Question A person without vision sees

Correct Answer What is immediate , What is convenient




Question Communication is a process of which type

Correct Answer Ir-reversible , Two way

Select The Blank

Question A ________ posture shows rigidity in thought

Correct Answer Stiff

Select The Blank

Question ________is the positive enthusiasm for making the work exciting and fun

Correct Answer Verve

True/False

Question Written communication is two-way process


True/False

Question House journals are types of oral communication



Question Stress at times works

Correct Answer As motivator , As positive

True/False

Question One way communication informs the receiver whereas two way communication is an

exchange of information

Correct Answer True


Question What is meant by "Snap Reactions"

Correct Answer Hurried interpretations about the message being communicated

True/False

Question By trying to identify potential problems at the onset, it becomes possible to prevent many

more in near future

Correct Answer True

Select The Blank

Question The ________ number is essential to make entry in the register.

Correct Answer Outward



True/False

Question Poor working condition of microphone, telephone etc are types of psychological barriers



Question How we see failure is entirely a function of our

Correct Answer Attitude


Question The matter in the memorandum may include

Correct Answer Procedures , Rules , Instructions


Question This results in one person winning and the other losing

Correct Answer Arguments


Question People are drawn to others naturally who

Correct Answer Help them


Question Ectomorph means

Correct Answer Tall , Thin , Youthful


Question The three step plans which will put our priorities into practice are

Correct Answer Evaluate , Eliminate , Estimate

Select The Blank

Question During negotiation one needs to control________

Correct Answer Emotions


Question Ability to allow a person to develop a good relationship is

Correct Answer Learned

Match The Following


Preoccupation Day dreaming

Negative emotion Defensiveness



Emotional turmoil Emotions at stake

Procrastination Delaying work

Match The Following


Unsuccessul They confuse activity to output

Practical person He knows how to get what he wants

Philosopher He knows what people ought to want

Goals It promotes enthusiasm in the organisation


Question Various kinds of disease caused from stress

Correct Answer Heartbeat increase , Increase in perspiration , Slow digestion


Question Argument means

Correct Answer Forcing your view point on others , Forceful attempt to change other's point of view


Question It can be kept as a legal record


True/False

Question you have risen in management structure

Correct Answer True


Question The trump card during negotiation should be brought out at

Correct Answer At the crucial moment


Question In order to realise new things one should

Correct Answer Be observant , Be willing to do new things , Look for ideas

Select The Blank

Question In a letter________ consists of name and address of the person or organisation to whom the



letter is being sent to.



Question Information is

Correct Answer Gathered , Inferred , Heard


Question Advantage of written communication is

Correct Answer Can be kept as a legal record


Question What are macros?

Correct Answer It is a word processing feature , It formats the document

True/False

Question A report is made after thorough enquiry.

Correct Answer True


Question It is the most convenient channel used by companies to increase sales revenue,reducing cost

of selling and promote customer satisfaction

Correct Answer Telecommunication

Select The Blank

Question Outer confidence will bring ________confidence.

Correct Answer Inner


Question When we cross our legs or fold our arms across our chest while we talk, it would indicate that

Correct Answer Closing off communication

Select The Blank

Question People who focus their attention on ________ rarely build positive lasting relationships.

Correct Answer Themselves


Question The areas which help you to develop a mindset are

Correct Answer Crystallize thinking , Develop sincere desire , Confidence

Select The Blank

Question ________ is a driving force and continues even after the mission statement is achieved




Select The Blank

Question ________ are used to convey the key part of the message

Correct Answer Visual aids


Question Body of the letter consists of

Correct Answer Main message


Question One should look at the present with the eye towards

Correct Answer Future

Select The Blank

Question Memorandums are ________ letters.

Correct Answer Internal


Question Memo is

Correct Answer It is an inter office communication , It is a routine type of communication , They are

direct written messages


Question Most of what we experience emotionally is a result of the way we

Correct Answer Think

True/False

Question Successful people employ a strategy of priorities to manage their time

Correct Answer True


Question It is the most important part of any letter

Correct Answer Body


Question Mesomorph would mean

Correct Answer Strong , Muscular , Bony


Question Taking advantage of others

Correct Answer Does no good in the long run , It is not a sign of good and positive relationship




Question A presentation for consideration of something is called

Correct Answer Proposal


Question Resting your forearm on the table gives the impression of being

Correct Answer Distressed , Uninterested , Indifferent


Question In less literal terms Vision is the ability to

Correct Answer Read between the lines , See opportunity

Select The Blank

Question ________ of the letter consists of main message.

Correct Answer Body


Question The heading should be followed by number of names that are to receive the message in

Correct Answer Memo

True/False

Question Fat , round and soft body type would be endomorph

Correct Answer True


Question The role of audio visual aids in presentations help in overcoming

Correct Answer Physical barrier

True/False

Question WWW is an electronic brochure for an organisation.

Correct Answer True

True/False

Question Charts,Film slides,transparencies are types of audio aids

Correct Answer True


Question The body of the letter may be divided into

Correct Answer Opening Para , Main communication , Closing paragraph

Select The Blank



Question Social scientist uses the term ________ to describe a wide range of ________ characteristics,

each of which helps express an attitude.

Correct Answer Paralanguage

Correct Answer Vocal

True/False

Question When you become a manger you can change things anddo things differently

Correct Answer True


Question The importance of reports can be stated as under

Correct Answer Decision making , Performance evaluation


Question Some of the functions of informal communication are

Correct Answer Supplementing , Contradicting , Confirming


Question The different types of downward communication are

Correct Answer Job instructions , Indoctrination , Feedback information

True/False

Question Post Scripts should be used very frequently in letters


Select The Blank

Question Attractive ________ are used to improve the ________ of the organization

Correct Answer advertisements

Correct Answer sales

True/False

Question Face-to-face communication is the richest type of communication channel

Correct Answer True


Question Grapevine becomes hyperactive when the following factors prevail

Correct Answer Feeling of certainty , Feeling of adequacy


Question Various body movements supplement it

Correct Answer Talking




Question The first step for setting goals is

Correct Answer Identify your vision , Develop statement of purpose , Evaluate plans

Select The Blank

Question When there comes opposition to your vision be ________ and try to have an unsinkable

________ attitude.

Correct Answer prepared

Correct Answer positive

Select The Blank

Question People normally view future ________ by past successes or ________.

Correct Answer possibilities

Correct Answer failures

Select The Blank

Question The ________ of our relationships with our boss, co-workers etc. are largely ________ for our

success or failure in business.

Correct Answer quality

Correct Answer responsible


Question Informal meeting

Correct Answer Options b and c


Question These are the things you desire to accomplish in five to ten years

Correct Answer Intermediate goals


Question Effective communication is dependent on

Correct Answer Knowledge of receiver

Select The Blank

Question The minutes help to hold participants to their ________ and turn their promises into

________.

Correct Answer responsibility

Correct Answer action

True/False

Question Goal setting is a one time activity




True/False

Question In the resistance stage your body prepares for the stressor and prepares to fight or flight



Question The biggest most valuable asset any company has is its

Correct Answer People


Question This technology replaces face-to-face meetings by allowing individuals to work on documents

that are shared via computer

Correct Answer Document of computer conferencing


Question A manager should take a

Correct Answer Long term view

True/False

Question Human body reacts to stress in 3 stages

Correct Answer True


Question These always boost the morale of the workers

Correct Answer Discussions , Training , Meeting


Question The list of items that is to be covered to achieve the goals of the meetings

Correct Answer Agenda


Question The Head address includes

Correct Answer Tel no. , Name of organization

Match The Following


Body language is the most visible Aspect of communication

and therefore helps the receiver of the message to decode the message

Since body language is non- Verbal communication it cannot be wholly relied on



People belonging to different Culture send out different body signals

True/False

Question Upward communication is communication from superior to subordinates



Question Goals can be identified by

Correct Answer Options b and c

Select The Blank

Question It is possible to ________ the business of organizations by sending business ________; it also

helps in promoting sales of the organization.

Correct Answer increase

Correct Answer letters


Question If the eye contact is brief or we take our eyes off the person soon indicates

Correct Answer Nervousness , Embarrassment


Question B2B

Correct Answer Business to Business


Question The pattern of busines letter is called

Correct Answer Layout

True/False

Question The formality requirement of proposals are always the same.



Question Printing of house journal responsibility generally lies with the

Correct Answer Human resource department


Question It can be created by using templates or macros

Correct Answer Memorandum


Question The middle part of presentation contains



Correct Answer Main body is broken into points


Question Message in a communication should be

Correct Answer Brief

Select The Blank

Question To prevent stress one should develop a proper ________

Correct Answer Perspective

Select The Blank

Question Whatever we feel deep within ourselves is immediately reflected in the ________

Correct Answer Face

True/False

Question Memorandums do not require preliminary explanation , justification and persuasive strategy.

Correct Answer True

True/False

Question The whole concept of achieving success begins with how you think

Correct Answer True

Match The Following


Effective communication is dependent on the knowledge level of the receiver

Two way communication establishes and builds lasting relationships

Feedback message the core part of business communication which is an action oriented affair

Oneway communication it infoms the receiver


Question Endomorph would mean

Correct Answer Fat , Round , Soft


Question What is " Content message"?

Correct Answer Information about topic under discussion

True/False



Question Success is achieved by men and women of caution.



Question Mechanical barriers in communication includes

Correct Answer Bad telephone connection , Whistling loudspeakers


Question Areas where we can set goals are

Correct Answer Personal development , Physical development , Professional accomplishment

Match The Following


People The average executive spends 3/4 day dealing with them

Learned It is the ability that allows a peson to develop good relations

Mutually beneficial Relationships are positive and healthy due to this


Question In India we use which method for writing the date

Correct Answer British


Question House journals

Correct Answer Its a private circulation in the organisation , It contains details regarding achievements

of staff , It contains details about achievement of company's future projects etc

True/False

Question If a person tries to keep all his options open while pursuing his vision he will not make

progress.

Correct Answer True

True/False

Question The simplest proposal resembles memorandum.

Correct Answer True

Select The Blank

Question We should learn to prevent stress from becoming ________

Correct Answer Distress



Select The Blank

Question Stress is called the mother of ________

Correct Answer Achievements

True/False

Question Manager communicates the vision of the company to his team mates

Correct Answer True

True/False

Question Goals promote enthusiasm in an organisation

Correct Answer True

True/False

Question There will be confusion and discomfort if speech and gestures are properly coordinated



Question What type of letters are useful in collecting dues from customer?



Question Stress becomes strain when it is

Correct Answer Continuous


Question The vision should be based on

Correct Answer Talents and dreams ,Hopes and passion


Question The most valuable asset of a company is

Correct Answer People


Question The different kinds of stress are :-

Correct Answer Positive , Negative , Unavoidable


Question Agenda is prepared by :-

Correct Answer Secretary , Chairman

Match The Following




The handshake that conveys confidence is Firm and dry

Pounding the fist on table Anger

Kind of non verbal communication Eye contact

Clothing , hair, jewellery, cosmetics Appearance

Select The Blank

Question The first and foremost function of a presentation is to convey ________.



Question Every moment you waste in pre-occupation is a moment you steal from :-

Correct Answer Productivity


Question As per Newman and Summer Communication is the Exchange of :-

Correct Answer Facts , Opinion , Emotions

True/False

Question In business organizations barriers arise because of setup.

Correct Answer True


Question Instant Messaging (IM) is :-

Correct Answer The real time communication that takes place among users who are logged on to the

computer at the same time

Select The Blank

Question Written communication is not useful where the people are________.

Correct Answer Illiterate


Question Goals give us a sense of :-

Correct Answer Purpose , Tangible target


Question When there is lack of perspective, one should :-

Correct Answer See things from a different point of view , Look at the present with an eye towards

future , Study other cultures




Question Time limits of the meeting should be announced at the :-

Correct Answer Beginning


Question "Defensiveness" means :-

Correct Answer Receiver trying to justify himself

True/False

Question Mission must be tough but achievable and must be possible to tell when it has been achieved.

Correct Answer True

True/False

Question Feedback is immediate in business organization.

Correct Answer True


Question What are the principles of Effective communication ?

Correct Answer Clarity of objective , Selection of media , Feedback


Question What percentage of managerial time is spent on communication ?

Correct Answer 61 to 75%


Question Body language refers to :-

Correct Answer Gestures , Facial expressions , Body movements

True/False

Question No visual aid should be kept on for too long.

Correct Answer True

Select The Blank

Question The ________ body of the presentation should be broken into short and clear units.

Correct Answer Main


Question Public relations is maintained by printing :-

Correct Answer House journals

Select The Blank



Question Quality of ________ determines the success of the meeting.


Select The Blank

Question In a letter________ consists of name and address of the person or organization to whom the

letter is being sent to.


Select The Blank

Question In the body of the message________ paragraph attracts the attention of the reader.

Correct Answer Opening

Select The Blank

Question A ________ communication establishes and builds lasting relationships between people.

Correct Answer Two way

True/False

Question Vision has nothing to do with prediction but everything to do with hope.

Correct Answer True

True/False

Question Technical language should not be used while writing the minutes of the meeting.

Correct Answer True


Question Inside address contains :-

Correct Answer Name, address, telephone number of the receiver of the letter , The address which is

put on the envelope


Question Types of written communication are :-

Correct Answer Letters , Memos , Reports


Question The first step to become a great manager is to have :-

Correct Answer Common sense

True/False

Question Delegation is the special ability to recognize your own special abilities and limitations.

Correct Answer True

True/False



Question One party is more than enough to have negotiation.



Question Ways to deal with procrastination effectively are :-

Correct Answer Delegate task to others , Develop discipline , Determine whether given task is absolutely

necessary


Question The broad purpose of a meeting is to :-

Correct Answer Inform , Persuade , Instruct


Question Communication is a :-

Correct Answer Continuous process


Question Which kind of attitude lets you see limitless opportunities around you?

Correct Answer Positive mental attitude , Determination to overcome failure

TO BE ANSWERED

A manager acts as a protector for his team

True / False

This is like the warehouse in electronic market

a) Web page

b) Server

c) Website

d) Catalogue

Visual aids are used to emphasize the most vital points of the presentation

True / False

Strong Self-Management Competence' means

a) You are principled

b) You are focussed on results


d) You are liberator of ideas

A person tends to break another person's trust when



a) The person is inconsistent

b) His words and action do not match

c) He loses credibility

d) He is insane

The goal pyramid is made of six sections

True / False

It makes communication easier

a) Being friendly

b) Arrogant

c) Cooperative

d) Angry

The largest single cost in most businesses is Premises / Assets / Infrastructure / People

Tension / Stress / Strain / Distress can prompt people to find a better way of doing things

1. Physical noise helps to complete the communication cycle

2. Noise and communication are two sides of the same coin

3. Relational Message One of the greatest sources of communication failure

4. Motivation means to convince others

The external sounds that distract the comunicator

It indicates how sender and receiver feel about each other

The most important function of the manager is

a) Instructing

b) Motivating

c) Leading

d) Supervising

When there is lack of perspective one should

a) See things from a different point of view

b) Look at the present with an eye towards future

c) Study Geography

d) Study other cultures

What should go together ?

a) Gesture and speech

b) Gesture and expression

c) Gesture and movement

d) Gesture and Behaviour




a) Clarity of objective

b) Selection of media

c) Feedback

d) Noise

Vision is the ability to see future in a

a) Mystical way

b) Prophetic way

c) Imaginative way

d) Practical way

Only 8 / 5 / 20 / 10 percent of worries are considered as cause of concern

What is said to be the heart of a business letter?

a) Subject

b) Head address

c) Body of the letter

d) Enclosures

Risk Second stage of stress

Resistance stage Repairs damage

Diseases of stress Threat

Alarm stage Mental illness

First stage of stress

Third stage

Working away from home makes it easier to focus on our job

True / False

This is a letter written inside the organisation?

a) Reports

b) Audit report

c) Memorandum

d) Application

Visual aids should be well fitted in the presentation

True / False

When stress becomes Less / Strain / Tension / More it is harmful



prevent stress one should develop a proper Way Perspective Perception Vision

Many speakers write and learn entire speeches in Writing Extempore Reading Memorize type of

presentation

Often the desire to meet a need can fuel a

Vision

Business

Communication

Understanding

Mission of an organisation should be easily achievable

True

False

A common fallacy about manager is that he must be

Loud

Flambuoyant

Drinker

Quiet and modest

Status manifests itself subtly in a relaxed posture and way of interacting

True

False

Feedback is immediate in busines organization

True

False

Vision is a nebulous thing which is

hard to pin down

Hard to define

difficult to communicate

at times impractical

Different types of memorandums would be

Direct memo

Parallel memo

Indirect

Linear memo

Meeting should be carried on as long as required for discussion.



True /False

Projective listener is :-

He gives time and patience to listen to speaker

He tries to probe the feelings and emotions of the speaker

He tries to positively understand the views of speaker

The listener does not show interest in the subject with a preconceived notion that it is difficult to

understand

Intimate distance is rarely appropriate in business dealings.

True /False


You are analytical

You are focused on results

You are selective in what you do

You are liberator of ideas

What is projection?

It is the way in which we individually interpret messages from other people or resources

It is a process in which a general impression which is favourable or unfavourable is used by judges to

evaluate specific traits

It is tending to attribute one's own undesirable personal traits to another.

It is generalising about a class or people or events that is widely held by a given culture.

The official record of the proceedings and decision of the meeting is called Agenda/ Review/ Minutes/

Summary.

Emphatic/ Fake/ Projective/ Sympathetic is also called listening by third ear.

1. Minutes are written soon after the meeting so that 1. Clarify and not to puzzle the reader

2. Minutes of a meeting are a proof that it took place 2. Strives for agreement, controls men and time

3. Minutes of a meeting should be 3. It helps to hold participants to their promises

4. The aim of minutes of a meeting is to 4. Uphold correct procedure, strive for agreement and minimize

conflict between group members

5. Events are fresh in the mind and acts as a future reference

6. Clear and objective

Prescience means :-

Knowledge of the past

Knowledge about the future

Knowledge of external events



Knowledge of events within the company

BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS


The most important function of the manager is :-

a) Instructing

b) Motivating

c) Leading

d) Supervising

Ans. B


Brief eye contact means the person is :-

a) Surprised or excited

b) Angry

c) Intense interest

d) Nervous

Ans. D

3. Vision is an idea about how your present should be.

a) true

b) false

Ans. B

4. Goals keep our ________ straight.

Ans. Priorities


Which kind of attitude lets you see limitless opportunities around you?

a)____ Options

b)____ Positive mental attitude

c)____ Determination to overcome failure

Ans. B,c

6. _____________is also called listening by third ear.

a)Emphatic b)Fake c)Projective d)Sympathetic

Ans. Emphatic

7. In literal terms, Vision is the ability to see ___________objects.

a)Psychological b)Physical c)Imaginary d)Mental

Ans. Physical



8. A transparency should have ___________lines

a)25-30 b)20-25 c)15-20 d)30-35

Ans. 25-30

9. The shortcomings of oral communication has paved the way for use of written

communication.

a) true

b) false

Ans. A


Channel is the :-

a)____ Method for delivering message

b)____ Medium for delivering message

c)____ Method for decoding

d)____ Method for encoding.

Ans. A,b


1. To avoid unexpected delays (4) 1. Delegate

2. 10 % of time is lost every year (6) 2. Non-essential

3. Tasks to be given to others (1) 3. Empowerment

4. Getting rid of tasks which are (2) 4. Planning

5. Procrastination

6. Misplaced items

12. House journals are a type of oral communication.

a) true

b) false

Ans. B


After receiving the message a communicatee :-

a) Interprets

b) Encode

c) Decode

d) Responds

Ans. A

14. To prevent stress one should develop a proper ______________.



a)Vision b)Way c)Perception d)Perspective

Ans. Perspective

15. Choose all that apply

Factors important for successful negotiation are :-

a)____ Trust/distrust between the parties

b)____ Each part to be communicated clearly between parties

c)____ Personalities of people do not matter

d)____ Goals and interest of the parties

Ans. A,b,d


Some of the strategies to prevent stress from becoming distress are :-

a)____ Ignore it

b)____ Develop proper perspective

c)____ Work in areas of strength

d)____ Avoid ratrace

Ans. B,c,d


The first step to become a great manager is to have :-

a) Positive attitude

b) Good Knowledge

c) Common sense

d) Planning

Ans. C


Endomorph would mean :-

a)____ Fat

b)____ Muscular

c)____ Round

d)____ Soft

Ans. A,c,d


Time limits of the meeting should be announced at the :-

a) Beginning

b) End

c) In between

d) Not required

Ans. A




This is like the warehouse in electronic market :-

a) Web page

b) Server

c) Website

d) Catalogue

Ans. B


Review means :-

a) Starting the business activity

b) Setting the date to start a new activity

c) Interpreting the results to form a strategy

d) Working on the feedback

Ans. C

22. The missing step in Software lifecycle is Analysis, ____, Coding and Implementation.

a)Maintenance b)Assimilation c)Design d)Coordination

Ans.

23. The first and foremost function of a presentation is to convey ________.

Ans. Information


It is very useful in collecting dues from customers:-

a) Reports

b) House journals

c) Business letters

d) Agenda and minutes

Ans. C

25. Memorandums are usually initiated by the writer rather than signed.

a) true

b) false

Ans. A




Health related worries are about :-

Ans. 0.1


1. Manager (3) 1. Mission

2. Review (5) 2. Vision

3. Goals (2) 3. Leadership

4. Verve (6) 4. Accomplishments

5. Analyze

6. Positive enthusiasm


Merits of grapevine are :-

a)____ Speedy transmission

b)____ Slow transmission

c)____ Feedback value

d)____ Support to other channels

Ans. A,c,d

29. Our __________has the potential to limit us.

a)Future b)Past c)Present d)Time

Ans. Past


If a particular communication is governed by some norms and regulations it is called :-

a) External information

b) Business

c) Culture

d) Parallel information

Ans. B

31. The best way in a positive relationship is to admit when you are __________.

a)Right b)Unbiased c)Wrong d)Neutral

Ans. Wrong





a)____ Clarity of objective

b)____ Selection of media

c)____ Feedback

d)____ Noise

Ans. A,b,c


The three stages of stress are :-

a)____ Alarm stage

b)____ Relaxed stage

c)____ Resistance stage

d)____ Exhaustion stage

Ans. A,c,d

34. It is possible to play fast and loose with words but it is much more difficult with

gestures.

a) true

b) false

Ans. A


What is an attitude of Allness ?

a)____ Sophisticated role

b)____ Snap reactions

c)____ Fear

d)____ Smeared ink in newspaper

Ans. A,b,c


Message in a communication should be :-

a) Long

b) Brief

c) Complex

d) Confusing

Ans. B


Functions of informal communicaton are :-

a)____ Supplementing

b)____ Contradicting



c)____ Confirming

d)____ Instructing

Ans. A,b,c

38. In a Negotiation both the parties have pre-determined goals.

a) true

b) false

Ans. A


Vision often emerges as a part of the unique circumstances of a person's life such as :-

a)____ Cultural background

b)____ Political background

c)____ Age and personality

d)____ Psychological state

Ans. A,b,c

40. In _____________, the listener tends to listen to some topics and omits others.

a)Attentiveness b)Abstracting c)Adaptation d)Allness

Ans. Abstracting

41. Horizontal communication is between superiors and subordinates.

a) true

b) false

Ans. B


a) true

b) false

Ans. A


Methods of presentation can be :-

a)____ Writing

b)____ Reading

c)____ Memorizing presentation

d)____ Extempore

Ans. B,c


To Address means :-

a) How a person speaks to others



b) The place where a person stays

c) Appearance

d) Politeness

Ans. A


Steps for writing for formal meetings are :-

a) Minutes, agenda, follow up, meeting

b) Agenda, meeting, minutes, follow up

c) Follow up, agenda, minutes, meeting

d) Meeting, follow up, agenda, minutes

Ans. B


Resisting, defending and debating before the other party gets the chance to explain,

raises :-

a)____ Negative attitude

b)____ Barrier to communication

c)____ Source of communication

d)____ Signs of healthy communication

Ans.


This number can be used in further correspondence for ready reference.

a) Telephone no

b) Pin code

c) Outward

d) Cell no.

Ans. C

48. Working away from home makes it easier to focus on our job.

a) true

b) false

Ans. A

49. Encoded ideas take the shape of _____________.

a)Symbols b)Message c)Feedback d)Reply

Ans. Message

50. Poor working condition of microphone, telephone etc are types of psychological

barriers.

a) true



b) false

Ans. B

BUSINESS COMMUNICATION ASSIGNMENT QUESTIONS 1. Getting organized is the solution for not

wasting time on lost items. a) trueb) falseAns. 2. Match the following:1. Goals () 1. Periodic2. Activity ()

2. Building blocks of success3. Purpose statement () 3. Output4. Long-term goals () 4. Goal setting5.

Achieves lifelong goals6. Achievement3. Choose all that apply. The vision should be based on :-a)____

Talents and dreamsb)____ Hopes and passionc)____ Knowledged)____ UnderstandingAns. 4. When

people don't know whether to believe what they are hearing or what they are seeing they go with

the_____________.Ans. 5. The scope of vision depends upon how high you have risen in management

structure.a) trueb) falseAns. 6. Choose all that apply. Holding your head high would be sign of :-a)____

Honourb)____ Confidencec)____ Discomfortd)____ Self-respectAns. 7. Choose all that apply. Resting

your forearm on the table gives the impression of being :-a)____ Distressedb)____ Uninterestedc)____

Indifferentd)____ InterestedAns. 8. The whole concept of achieving success begins with how you

think.a) trueb) falseAns. 9. In a Negotiation both the parties have pre-determined goals.a) trueb)

falseAns. 10. Choose the correct answer. The most effective way of communicationa) Verbalb) Writtenc)

Visuald) All of aboveAns. 11. ______________can prompt people to find a better way of doing

things.Ans. 12. Match the following:1. Achievers () 1. Take care of men and then money2. Success () 2.

Look for area of agreement3. Advantage () 3. Avoid arguments4. Positive relationship () 4. Listen to

others5. Does not help in the long run6. Dealing with people13. Beginnings of uninvited proposals

should be good as to interest the receiver.a) trueb) falseAns. 14. Choose the correct answer. It can be

used as legal record which may be used in the court of lawa) Written communicationb) Verbal

communicationc) Oral communicationd) Options b and c Ans.15. Choose all that apply. Parts of voice

quality are :-a)____ Pitchb)____ Speedc)____ Volumed)____ Distance15Ans. 16. The largest single cost

in most businesses is ____________.Ans. 17. Choose all that apply. The six P's to guide a meeting are :-

a)____ Purpose and participantsb)____ Pre-requisites and planningc)____ Preparation and

procedured)____ Performance and post mortem Ans. A,c,d18. It is said that Indians are good Planners

but bad ______________. Ans. 19. Choose the correct answer. Advantage of effective listening is :-a)

Take lot of notes while listening to speakerb) Distract the speakerc) Exercise mental disciplined) Do not

use extra time to evaluate speaker's speech Ans.20. Goals keep our ____________straight.Ans. 21.

Choose the correct answer. Turning your vision into reality is :-a) Instantaneousb) Takes timec) Fastd) A

processAns. 22. ____________is the positive enthusiasm for making the work exciting and

enjoyable.Ans. 23. Planning ahead will eliminate the wastage of time due to unexpected delays . a)

trueb) falseAns. 24. Choose the correct answer.Advantage of verbal communication is :-a) Speedy

communicationb) Ambiguousc) Misunderstandingd) No written recod Ans. 25. Choose the correct

answer.What percentage of managerial time is spent on communication ?a) 31 to 45%b) 47 to 60%c) 61

to 75%d) 76 to 90%Ans. 26. During negotiation one needs to control __________.Ans. 27. Once the

vision is identified it has to be i llustrated with a concrete goal called _____.Ans. 28. Choose the correct

answer.A high score in Systematic Problem-Solving Process indicates :-a) You are analyticalb) You are

focused on resultsc) You are selective in what you dod) You are liberator of ideas Ans. 29. A goal which is

not measurable increases motivation. a) trueb) falseAns. 30. Choose the correct answer.What is

informal communication?a) It takes place within prescribed organisational work arrangementsb) It is not



defined by the organisation's structural hierarchyc) It flows downward from a manager tp

subordinatesd) It flows upward from employees to manager.Ans. 31. Choose the correct answer.Written

communication is aa) Direct Communicationb) Non-Direct Communicationc) Parallel communicationd)

None of above31Ans. 32. The basic function of any business organization is planning, organizing,

staffing, directing and controlling.a) trueb) falseAns. 33. Choose all that apply. Proposal is :-a)____ A

presentation for consideration of somethingb)____ Appeals or bids for grants, donations etcc)____

Observation about somethingd)____ It contains technical details Ans. 34. Choose the correct answer.

What is meant by agenda?a) Organizations follow generally accepted rules in a meetingb) The subject of

the meetingc) The official record of the meetingd) It is about time goals Ans. 35. Choose the correct

answer. Two out of three customers are lost by a store because they are :-a) Satisfied by the servicesb)

Dis-satisfied with the servicec) Not satisfied with productd) Not satisfied with variety of products Ans.

36. We have less than one fifth of our total time as working time.a) trueb) falseAns. 37. Choose all that

apply. A common fallacy about manager is that he must be :-a)____ Loudb)____ Flamboyantc)____

Drinkerd)____ Quiet and modest 37Ans. 38. Choose the correct answer. Positive service helps to build

positive :-a) Productb) Relationshipsc) Attituded) VisionAns. 39. In the body of the message

___________paragraph attracts the attention of the reader.Ans. 40. Choose all that apply. Ways to

overcome laziness are :-a)____ Using plannerb)____ Work away from homec)____ Start earlyd)____

Empowerment Ans. 41. Choose all that apply. Vision is a nebulous thing which is :-a)____ Hard to pin

downb)____ Hard to definec)____ Difficult to communicated)____ At times impracticalAns. 42. Choose

the correct answer. Barrier for written communication can bea) Soundb) Physical disturbancec)

Language d) All of aboveAns. 43. Choose the correct answer. Which type of grapevine chain is often

used when information regarding an interesting but no-job related nature is being conveyed?a)

Clusterb) Probabilityc) Gossipd) Single strand Ans. 44. Choose all that apply. What is House journals?

a)____ Its a private circulation in the organizationb)____ It contains details regarding achievements of

staffc)____ It contains details about achievement of company's future projects etcd)____ It is an in-

house magazineAns. 45. Match the following:1. Subject () 1. Memo2. Salutation () 2. Objective of letter3.

Post Script () 3. Invited4. Memorandum () 4. Post Scriptum5. Proposals () 5. greeting46. Choose all that

apply. Endomorph would mean :- a)____ Fatb)____ Muscular c)____ Roundd)____ SoftAns. 47. Choose

all that apply. Functions of downward communication are :-a)____ Job instructionsb)____

Indoctrinationc)____ Feedback informationd)____ Communication between co-workersAns. 48. Choose

the correct answer. "Linguistic barriers" are created due to :-a) Defective devicesb) Difference in

languagec) Snap reactions of listenerd) Frame of mindAns. 49. Choose the correct answer. It is very

useful in collecting dues from customersa) Reportsb) House journalsc) Business lettersd) Agenda and

minutes Ans. C

·



Memorandum differs from letter in :-

a)___ It is an electronic platform

b)___ In memos effect of words is not so important as letters

c)___ Letters are more positive than memos

d)___ Memos are difficult to write as compared to letters



Ans. A,b

2. __________are used to convey the key part of the message.

Ans. Visual aids


What is extranet?

a)___ It is an electronic platform

b)___ It sends purchase order to suppliers through this channel

c)___ It is also called as E-commerce

d)___ This concept is called supply chain management

Ans. A,b,d


Obstacles to good listenning are :-

a)___ Prejudice

b)___ Bias

c)___ Sound

d)___ Pre conceived ideas

Ans. A,b,d


Every moment you waste in pre-occupation is a moment you steal from :-

a) Activity

b) Productivity

c) Leisure

d) Pleasure

Ans. A


The personalities of people involved in negotiation also depends on it's :-

a) Success

b) Failure

c) Process

d) Procedure

Ans. A


The pattern of business letter is called :-

a) Layout

b) Layin

c) Top-lay

d) Bottom-lay

Ans. A

8. Human body reacts to stress in two stages.

a) true

b) false

Ans. A




What type of letters are useful in collecting dues from customer?

a) Reports

b) House journals

c) Business letters


Ans. C

10. Grapevine draws the employees of an organisation near to each other, thus keeping

the organisation intact as a social entity.

a) true

b) false

Ans. A


These are the print material :-

a)____ Direct mailers

b)____ Catalogues

c)____ Video conferencing

d)____ Folders

Ans. A,b,d

12. _________helps to promote sales of organization.

Ans. Advertisement


Vision often emerges as a part of the unique circumstances of a person's life such as :-

a)____ Cultural background

b)____ Political background

c)____ Age and personality

d)____ Psychological state

Ans. A,b,c


Wisdom lies in :-

a)____ Accepting your mistakes

b)____ Apologize but do not demand from others

c)____ Think over the actions performed

d)____ Talk first and then listen

Ans. A,b,c

15. In formal meetings ___________are kept by secretary that provides summary.

Ans. Minutes


The meeting should not be held until it is :-

a)____ Cost effective

b)____ Formal

c)____ Informal



d)____ Absolutely necessary

Ans. A,d


Values are :-

a) Positive enthusiasm to make work fun

b) A negative attitude

c) Unifying code of practice which enhances cooperation

d) The accomplishments of the team

Ans. C


Vision is the ability to see opportunities.

a) true

b) false

Ans. A


1. Opposite of procrastination is (4) 1. Some people act too soon

2. Ways to prevent interruption (5) 2. Time

3. Time management technique (3) 3. To know and list priorities

4. It can't be used once it is lost (2) 4. To solve a problem without

complete information

5. To put someone between you

and the people

6. Values are based on talent,

abilities

20. The concept of achieving success begins with ______________mental attitude.

Ans. Positive


1. Pounding the fist on table (2) 1. Body language

2. Kind of non verbal communication (5) 2. Anger

3. Clothing , hair, jewellery, cosmetics (6) 3. Firm and dry

4. The handshake that conveys

confidence is (3) 4. Inner nature

5. Eye contact

6. Appearance

22. Body of a letter is divided into __________parts.

Ans. 3


Which technology allows individuals to work on documents that are shared via

computer?

a) Tele conferencing

b) Video conferencing

c) Computer conferencing



d) Audio conferencing

Ans. C


Getting rid of non-essential task is one of the keys to :-

a) Management

b) Effective time management

c) Saving energy

d) Wastage of time

Ans. B

25. Hearing disorders or illness etc fall into the category of __________noise.

Ans.




b) It refers to the way in which the nature of relationship between

communication, as well as who is present



communication

Ans. B

27. All kinds of stress can be avoided.

a) true

b) false

Ans. B


What is House journals?

a)____ Its a private circulation in the organization

b)____ It contains details regarding achievements of staff

c)____ It contains details about achievement of company's future projects etc

d)____ It is an in-house magazine

Ans. A,b,c


What is B2B?

a)____ Activities conducted on this are higher than B2C by 15-20 times

b)____ It is business to business

c)____ It is E-commerce

d)____ It is an internet domain

Ans. A,b,d

30. There will be confusion and discomfort if speech and gestures are properly

coordinated.

a) true

b) false



Ans. B

31. Snap reaction is a type of physical barrier.

a) true

b) false

Ans. B

32. __________listener gives time and patience to listen to the speaker.

Ans. Sympathetic

33. ___________means fitting a message to specific receiver.

Ans.

34. Charts, Film slides, transparencies are types of audio aids.

a) true

b) false

Ans. B



a) The real time communication that takes place among users who are logged

on to the computer at the same time

b) The instant transmission of written messages on computers that are linked

together

c) That it allows transmission of documents through a machine over telephone

lines

d) A network that uses internet among employees of the organisation

Ans. A






d) None of above

Ans. B


Man always tries to justify himself that means he is :-

a) Offensive

b) Defensive

c) Apathetic

d) Sympathetic

Ans. B

38. Once the vision is identified it has to be illustrated with a concrete goal called______

Ans. Mission

39. Task coordination, problem solving, sharing information are purposes served by

downward communication.

a) true



b) false

Ans. B


When there is lack of perspective, one should :-

a)____ See things from a different point of view

b)____ Look at the present with an eye towards future

c)____ Study Geography

d)____ Study other cultures

Ans. A,b,d



a) Jealousy

b) Anger

c) Strife

d) Happiness

Ans. A,b,c


To build good relations one needs to :-

a)____ Keep focus on himself

b)____ Self centered

c)____ Focus on others

d)____ Welcome the disagreement

Ans. C,d

43. The manager has access to information and___________.

Ans. Material


We waste our time that we could spend productively due to :-

a) Positive emotions

b) Negative emotions

c) Passive emotions

d) Active emotions

Ans.


The most effective way of communication

a) Verbal

b) Written

c) Visual

d) All of above

Ans. B

46. Goals give __________target to shoot for.

Ans. Tangible

47. Poor eyes limit your deeds.



a) true

b) false

Ans. B

48. Delegation is the special ability to recognize your own special abilities and

limitations.

a) true

b) false

Ans. A

49. A ________ posture shows rigidity in thought.

Ans. Stiff



Resting your forearm on the table gives the impression of being :-

a)___ Distressed

b)___ Uninterested

c)___ Indifferent

d)___ Interested

Ans. A,b,c

2. __________ are the building blocks for success.

Ans. Goals

3. ____________means that the future must be seen and communicated to the team.

Ans. Vision


Which of the following is applicable to "Message" ?

a)___ The decoded communication becomes a message

b)___ The reply sent by the communicate

c)___ The encoded idea takes shape of the message

d)___ The medium to deliver the message

Ans. b,c


Factors responsible for grapevine formation are :-

a)___ Feeling of uncertainity

b)___ Inadequacy

c)___ Coterie formation

d)___ Job security

Ans.

6. Vision is an idea about how your present should be.

a) true

b) false

Ans. b

7. Written communication is a two way process.

a) true



b) false

Ans. a







Ans.


1. Grapevine (4) 1. Improvement/suggestions

2. Horizontal (2) 2. Communication is between co workers

3. Downward (5) 3. Is an unofficial communication

4. Halo effect (6) 4. Is an informal communication mostly gossips

5. Is superior to subordinate kind of communication

6. Is based on trust/distrust that the listener has on the

Speaker

10. The amount of stress we experience is directly related to our__________

a)Tension b)belief c)worries d)strain

Ans. belief


A report plays an important role as a :-

a) Communication

b) Vehicle of communication


d) Written communication

Ans. b


Agenda is prepared by :-

a)____ Secretary

b)____ Leader

c)____ Chairman

d)____ Managing Director

Ans. a,c


As a leader following is your responsibility to keep the discussion in :-

a)____ Order

b)____ Track

c)____ Unlimited time till the discussion is over

d)____ Control

Ans.




A successful employer is one who shows ___________to his employees.

Ans. compassion


Time limits of the meeting should be announced at the :-

a) Beginning

b) End

c) In between

d) Not required

Ans. a


a) true

b) false

Ans. b


What should be in a logical order?

a) Agenda

b) Minutes

c) Summary

d) Time goals

Ans.

18. A manager acts as a protector for his team.

a) true

b) false

Ans. a

19. Memorandums are ___________letters.

Ans. internal

20. Informal communication networks are systems designed by management.

a) true

b) false

Ans. b

21. The only way to avoid situations like unexpected delay is to___________.

Ans. plan


Resistance stage :-

a)____ Is the third stage of stress

b)____ Is the second stage of stress

c)____ Is the first stage of stress

d)____ Here the body repairs damage caused from the stress

Ans. b,d

23. The official record of the proceedings and decision of the meeting is called ________.

Ans. minutes

24. ___________is vital for manager to take decisions.



Ans. information

25. Encoded ideas take the shape of ___________.

Ans. message

26. ______________are the greatest time waster for executives.

Ans. interruptions


Credibility loss is :-

a)____ Friendship loss

b)____ Destroys business relationships

c)____ Opportunities lost

d)____ Obligations fulfilled

Ans. a,b,c


It can be used as legal record which may be used in the court of law

a) Written communication



d) Options b and c

Ans. a


98 out of 100 people are dissatisfied as :-

a)____ They have no goal

b)____ No purpose to drive them

c)____ They are pessimist

d)____ They have reconciled to the present situation

Ans. a,b


Strong Self-Management Competence' means :-

a) You are principled

b) You are focused on results


d) You are liberator of ideas

Ans.


These are permanent records for business

a) Letters

b) Business letters

c) Telephonic talks

d) Options a and c

Ans. b

32. Planning ahead will eliminate the wastage of time due to unexpected delays .

a) true



b) false

Ans. a

33. Signature is written above the complimentary close

a) true

b) false

Ans. b


Memo is :-

a)____ An inter office communication

b)____ A routine type of communication

c)____ Direct written messages

d)____ It covers the vital bit of information

Ans. a,b,c


What type of communication can be used as a legal record which may be used in the

court of law ?

a) Oral

b) Visual

c) Written

d) Verbal

Ans. c

36. The best relationship is one in which both the parties are constantly ________from

one another.

Ans. receiving


Which of the following are physical barriers?

a)____ Ignorance of media

b)____ Environmental stress

c)____ Difference in languages

d)____ Subjective stress

Ans. a,b,d

38. Meeting should be carried on as long as required for discussion.

a) true

b) false

Ans. b


Which is an informal meeting?

a) Conferences and committee meetings

b) Budget making

c) Discussions with fellow workers

d) Discussions with subordinates during performance appraisal

Ans. c





a)____ Estimate them

b)____ Do not underestimate them

c)____ Understand them

d)____ Complain about them

Ans. b,c


Which type of grapevine chain is often used when information regarding an

interesting but no-job related nature is being conveyed?

a) Cluster

b) Probability

c) Gossip

d) Single strand

Ans. c

42. It is possible to play fast and loose with words but it is much more difficult with

gestures.

a) true

b) false

Ans. a


What is a greeting to the receiver of the letter?

a) Heading

b) Body of the letter

c) Salutation

d) Complimentary close

Ans. c


These are the electronic brochures of companies :-

a) Presentation

b) Video conference

c) Websites

d) Tele conferencing

Ans.


It is very useful in collecting dues from customers

a) Reports

b) House journals

c) Business letters


Ans. c




Barrier for written communication can be

a) Sound

b) Physical disturbance

c) Language

d) All of above

Ans. c


Qualities of a good listener :-

a)____ Welcomes disagreement

b)____ Gets angry

c)____ First talks and then listens

d)____ Looks for areas of agreement

Ans. a,d


The various occasions of presentations are :-

a)____ Training session

b)____ Conference

c)____ Presentation of new business plans

d)____ Obituary

Ans. a,b,c

49. People belonging to different cultures send out the same type of body signals.

a) true

b) false

Ans. b


a) true

b) false

Ans. b


Contingency planning is :-

a) Setting time for communicating vision

b) Setting aside a time to think and come up with a potential problem

c) Explaining the vision of the company

d) Discussing the mission statement

Ans.


This number can be used in further correspondence for ready reference.

a) Telephone no

b) Pin code

c) Outward

d) Cell no.

Ans. c



53. What is teleconferencing ?

Ans. It allows a group of people to talk simultaneously using telephone or email group

communications software


1. The potential for good relationship increase when we begin to focus on ourselves.

a) true

b) false

Ans. B


Before starting any activity following must be thought in advance :-

Ans. Objectives , Alternatives , Costs involved


What is " Content message"?

Ans. Information about topic under discussion


Communication is the task of imparting :-

Ans. Information


To build a positive reputation among people, one has to take care of :-

Ans. Relationships

6. The shortcomings of oral communication has paved the way for use of written

communication.

a) true

b) false

Ans. A

7. Goals keep our ________ straight.

Ans. Priorities


Projective listener is :-

Ans. He tries to positively understand the views of speaker


a) true

b) false

Ans. A

10. Outer confidence will bring ________ confidence.

Ans. Inner

11. In the ________ stage if the stressor does not go away, the body cannot repair the


Ans. Resistance

12. ________ helps to promote sales of organization.

Ans. Advertisement

13. Mental conditioning is central to l istening improvements.



a) true

b) false

Ans. A


Following acts as guidelines for the manager to analyze the problem and give

response :-

Ans. Experience , Common sense


Question Answer

1. Upward communication 1. Improvement suggestions

2. Formal communication 2. Official communication

3. Lateral communication 3. Coordinate tasks

4. Downward communication 4. Job instructions


a) true

b) false

Ans. A


Stress at times works :-

Ans. As motivator , As positive force

18. Tele prospecting is calling customers to maintain and nurture key account

relationships.

a) true

b) false

Ans. B


When there is lack of perspective, one should :-

Ans. See things from a different point of view , Look at the present with an eye towards

future , Study other cultures


Guidelines for effective listening are :-

Ans. Exercise mental discipline , Keep interest in speaker by looking at him , Be present

in time

21. ________ normally consists of outward number and date of any previous

correspondence.

Ans. Reference


"Communication is an exchange of facts, ideas, opinions, emotions by two or more

persons." It is quoted by :

Ans. Newman and Summer


Goals need to be :-



Ans. Planned , Evaluated , Identified

24. Technical language should not be used while writing the minutes of the meeting.

a) true

b) false

Ans. A

25. The barrier to communication is called________.

Ans. Noise


Mechanical barriers are due to :-

Ans. Disturbances in devices used for communication



Ans. The real time communication that takes place among users who are logged on to the

computer at the same time


Horizontal communication serves the following purposes :-

Ans. Task coordination , Problem solving , Conflict resolution


What is staff report?

Ans. It is a popular form of report , It differs from others in its organization of its contents

, It arranges content in a fixed plan

30. ________ listener does not listen carefully but shows that he is listening.

Ans. Fake

31. Intimate distance is rarely appropriate in business dealings.

a) true

b) false

Ans. A

32. ________ listener decides in advance that the subject is difficult to understand.

Ans. Prejudiced

33. ________ meetings will include discussion with fellow workers.

Ans. Informal


Question Answer

1. Fear of risk 1. Cause of stress

2. Stress 2. Positive and negative

3. Strain 3. Continuous stress

4. Conviction 4. Strong beliefs


It is a statement which describes an opinion :-

Ans. Report





Ans. Talents and dreams , Hopes and passion


Mechanical barriers in communication includes :-

Ans. Bad telephone connection , Whistling loudspeakers

38. Lack of ________ causes stagnation and inertia.

Ans. Flexibility



Ans. Non-Direct Communication


What is meant by vision?

Ans. It means that the future must be seen and communicated to the team


Steps for writing for formal meetings are :-

Ans. Agenda, meeting, minutes, follow up


What is post script?

Ans. It comes from Latin word post scriptum , It means whatever has been written

afterwards

43. Advertising materials like leaflets, giveaways, labels are included in house journals.

a) true

b) false

Ans. B


Demerits of grapevine are :-

Ans. Less credible , Distorted , Unreliable

45. ________ is a list of topics to be covered in a meeting.

Ans. Agenda


What is Halo effect?

Ans. It is based on the trust/distrust that the listener has of the speaker

47. Thinking and planning ahead wastes time.

a) true

b) false

Ans. B


Question

The areas which help you to develop a mindset are :-

Correct Answer

Crystallized thinking , Sincere desire , Confidence

Your Answer

Crystallized thinking , Sincere desire , Confidence




Question

What is Halo effect?

Correct Answer

It is based on the trust/distrust that the listener has of the speaker

Your Answer

It is based on the trust/distrust that the listener has of the speaker

Match The Following

Question

Correct Answer

Your Answer

Inward address

Receivers address

Receivers address

Head Address

Senders Address

Senders Address

Written Communication

Non- Direct communication

Non- Direct communication

Business letter

legal evidence

legal evidence

Outward Number

Further reference

Further reference


Question

This makes communication difficult :-

Correct Answer

One party talks and the other listens , One party gets angry , One party keeps focus on themselves

Your Answer

One party talks and the other listens , One party gets angry , One party keeps focus on themselves


Question

People are drawn to others naturally who :-

Correct Answer

Help them

Your Answer

Help them


Question




Correct Answer

You are analytical

Your Answer

You are analytical


Question

Strong Self-Management Competence' means :-

Correct Answer


Your Answer


True/False

Question

The complimentary close of a letter must agree in tone with salutation.

Correct Answer

True

Your Answer

True


Question

Which is an informal meeting?

Correct Answer

Discussions with fellow workers

Your Answer

Discussions with fellow workers


Question

The six P's to guide a meeting are :-

Correct Answer

Purpose and participants , Preparation and procedure , Performance and post mortem

Your Answer

Purpose and participants , Preparation and procedure , Performance and post mortem


Question

Holding your head high would be sign of :-

Correct Answer

Honour , Confidence

Your Answer

Honour , Confidence


Question



Reference means :-

Correct Answer

It refers to the number and date of a previous letter received , It refers to the number and date of a

previous letter sent

Your Answer

It refers to the number and date of a previous letter received , It refers to the number and date of a

previous letter sent

Select The Blank

Question

________ acts as barrier to listening.

Correct Answer

Emotions

Your Answer

Emotions


Question

Argument means :-

Correct Answer

Forcing your view point on others , Forceful attempt to change other's point of view

Your Answer

Forcing your view point on others , Forceful attempt to change other's point of view

Select The Blank

Question

Memorandums are ________ letters.

Correct Answer

Internal

Your Answer

Internal

True/False

Question

It is necessary to have subject for a letter.

Correct Answer

True

Your Answer

False

Select The Blank

Question

________ meetings will include discussion with fellow workers.

Correct Answer

Informal

Your Answer

Informal



Select The Blank

Question

The best way in a positive relationship is to admit when you are ________.

Correct Answer

Wrong

Your Answer

Wrong

Select The Blank

Question

________ are the building blocks for success.

Correct Answer

Goals

Your Answer

Goals

True/False

Question

The shortcomings of oral communication has paved the way for use of written communication.

Correct Answer

True

Your Answer

True


Question

Communication is a :-

Correct Answer

Continuous process

Your Answer

Continuous process

True/False

Question

Lateral communication is between co-workers.

Correct Answer

True

Your Answer

True


Question

To build a positive reputation among people, one has to take care of :-

Correct Answer

Relationships

Your Answer

Relationships




Question

It is the most convenient channel used by companies to increase sales revenue, reducing cost of selling

and promote customer satisfaction :-

Correct Answer

Telecommunication

Your Answer

Telecommunication

True/False

Question

Memorandums do not require preliminary explanation, justification and persuasive strategy.

Correct Answer

True

Your Answer

True

Select The Blank

Question

________ helps to promote sales of organization.

Correct Answer

Advertisement

Your Answer

Advertisement


Question

If bank is time then we receive how many dollars in terms of seconds in a day?

Correct Answer

86400

Your Answer

86400

True/False

Question

Appearance has nothing to do with how the communicator's message will be received.

Correct Answer

True

Your Answer

True

True/False

Question

By trying to identify potential problems at the onset, it becomes possible to prevent many more in near

future.

Correct Answer

True



Your Answer

True


Question

Turning your vision into reality is :-

Correct Answer

A process

Your Answer

Takes time

Select The Blank

Question

It is said that Indians are good Planners but bad ________.

Correct Answer

Executors

Your Answer

Executors

Select The Blank

Question

Once the vision is identified it has to be illustrated with a concrete goal called ________.

Correct Answer

Mission

Your Answer

Mission


Question

Areas where we can set goals are :-

Correct Answer

Personal development , Physical development , Professional accomplishment

Your Answer

Personal development , Physical development , Professional accomplishment

True/False

Question

Snap reaction is a type of physical barrier.

Correct Answer

False

Your Answer

False


Question

Wisdom lies in :-

Correct Answer

Accepting your mistakes , Apologize but do not demand from others , Think over the actions performed



Your Answer

Accepting your mistakes , Apologize but do not demand from others

Select The Blank

Question

The last thing one knows is what to put ________.

Correct Answer

First

Your Answer

First

True/False

Question

Vision has nothing to do with prediction but everything to do with hope.

Correct Answer

True

Your Answer

True


Question

A person tends to break another person's trust when :-

Correct Answer

The person is inconsistent , His words and action do not match , He loses credibility

Your Answer

The person is inconsistent , His words and action do not match , He loses credibility

Select The Blank

Question

The missing step in Software l ifecycle is Analysis, ________, Coding and Implementation.

Correct Answer

Design

Your Answer

Design

Match The Following

Question

Correct Answer

Your Answer

Body recognizes the stressor and prepares to fight

Alarm stage

Alarm stage

Work hard

Not at the cost of family or health

Not at the cost of family or health

Stop taking on more work

To get rid of overload



To get rid of overload

Deeper conviction

Stronger the person

Stronger the person


Question


Correct Answer

Future

Your Answer

Future


Question

Some of the strategies to prevent stress from becoming distress are :-

Correct Answer

Develop proper perspective , Work in areas of strength , Avoid ratrace

Your Answer

Develop proper perspective , Work in areas of strength , Avoid ratrace


Question

Different types of grapevine chains are :-

Correct Answer

Gossip , Cluster , Probability

Your Answer

Gossip , Cluster , Probability

True/False

Question

While writing memos the writer needs to be concerned about the sensitivity of the wordings.

Correct Answer

False

Your Answer

False


Question

The first step to become a great manager is to have :-

Correct Answer

Common sense

Your Answer

Common sense


Question

The broad purpose of a meeting is to :-



Correct Answer

Inform , Persuade , Instruct

Your Answer

Inform , Persuade , Instruct

Select The Blank

Question

Our________ has the potential to limit us.

Correct Answer

Past

Your Answer

Past


1. _________ communication occurs when superiors intimate messages to subordinates.

Downward;Horizontal;Verbal;Upward

Ans. Downward


It can be created by using templates or macros :-

a) Mail

b) Memorandum

c) Agreement

d) Report

Ans.

3. Management can function smoothly without Communication.

a) true

b) false

Ans. B


Post - mortem of a meeting is :-

a) Glancing through the proceedings of the whole meeting to see if any changes and improvements to

be made for the next meeting

b) Rooms to be booked for the members who participate in the meeting

c) Preparing minutes of the meeting

d) Making sure that all items to be discussed in the meeting are listed

Ans. A

5. The official record of the proceedings and decision of the meeting is called _________.

Review;Summary;Minutes;Agenda

Ans. Minutes

6. There is no perfect communication free of all barriers.

a) true

b) false

Ans. A




"Defensiveness" means :-

a) Receiver's hurried interpretations about communication

b) Receiver trying to justify himself

c) Receiver is indifferent to the speaker

d) Receiver not willing to learn from the communicator

Ans. B


a) true

b) false

Ans. B

9. Human body reacts to stress in two stages.

a) true

b) false

Ans. A

10 Horizontal communication is also called as ___________ communication

Grapevine;Formal;Lateral;Informal

Ans. Lateral




b) It refers to the way in which the nature of relationship between communication,

as well as who is present



communication

Ans. B

12. The largest single cost in most businesses is _______________.

People;Assets;Premises;Infrastructure

Ans. People


Contingency planning is :-

a) Setting time for communicating vision

b) Setting aside a time to think and come up with a potential problem

c) Explaining the vision of the company

d) Discussing the mission statement

Ans. B


What is " Content message"?

a) Information about topic under discussion

b) Signals indicating how sender and receiver feel about each other

c) Act of communicating messages

d) Frame of mind



Ans. A


Perspective is :-

a)____ The ability to see the future in a big way

b)____ The ability to see the present moment and immediate events against the background of a larger

reference

c)____ The angle through which a person sees the circumstances

d)____ The ability to see the past in a clear way

Ans.


Objectives of the letter can be known in one glance by reading the

a) Reference

b) Subject

c) Matter

d) Body

Ans. B

17. The last thing one knows is what to put __________.

In centre;Throw;First;Eliminate

Ans. First



a)____ Jealousy

b)____ Anger

c)____ Strife

d)____ Happiness

Ans. A,b,c


This consists of the name and address of the person to whom the letter is being sent.

a) Head address

b) Inside address

c) Both of the above

d) None of above

Ans. B


This makes communication difficult :-

a)____ One party talks and the other l istens

b)____ One party gets angry

c)____ Being friendly

d)____ One party keeps focus on themselves

Ans. A,b,d


A high score in Innovative Skills indicates






d) You are open to learning

Ans. B


Advertising material is :-

a)____ Leaflets

b)____ House Journals

c)____ Brochures

d)____ Pamplets

Ans. A,c,d

23. Communication has come from Latin word _______________.

Communique;Cummins;Commune;Commute

Ans. Cummins


Which of the following are physical barriers?

a)____ Ignorance of media

b)____ Environmental stress

c)____ Difference in languages

d)____ Subjective stress

Ans. A,b,d


The end part of presentation layout contains :-

a)____ Give summary

b)____ Make final remarks

c)____ Present the main body

d)____ End on positive note

Ans. A,b,d

26. Major uses of staff reports are the branches of Armed forces.

a) true

b) false

Ans. A



a)____ Talents and dreams

b)____ Hopes and passion

c)____ Knowledge

d)____ Understanding

Ans. A,b

28. Getting organized is the solution for not wasting time on lost items.

a) true



b) false

Ans. A


We waste our time that we could spend productively due to :-

a) Positive emotions

b) Negative emotions

c) Passive emotions

d) Active emotions

Ans.


The different types of barriers that can come in the way of effective communication are :-

a)____ Physical

b)____ Cultural

c)____ Mechanical

d)____ Social

Ans. A,b,c


The feedback reaches the manager much faster through which channel?

a) Upward

b) Downward

c) Grapevine

d) Lateral

Ans.


The advantages of written communication are

a)____ Accuracy

b)____ Can be recorded

c)____ Brevity


Ans. A,b,c


Business letters can be useful in different ways like

a)____ Legal evidence

b)____ Permanent information

c)____ Recovering dues


Ans. A,b,c


Discussion is defined as :-

a)____ An argument wherein you prove yourself to be right than the other party

b)____ The interchange of ideas with a goal of finding the best solution to the problem

c)____ This is positive and healthy



d)____ It results in dissatisfaction between both the parties

Ans. B,c

35. The manager has access to information and __________________.

Finance;Data;Material;People

Ans. Material

36. The whole concept of achieving success begins with how you think.

a) true

b) false

Ans. A

37. Written communication is a direct communication.

a) true

b) false

Ans. B

38. A successful employer is one who shows ____________to his employees.

Importance;Compassion;Indifference;Resent

Ans. Compassion

39. __________means that the future must be seen and communicated to the team.

Mission;Goals;Vision;Objectives

Ans. Vision


1. Achievers (1) 1. Take care of men and then money

2. Success (6) 2. Look for area of agreement

3. Advantage (5) 3. Avoid arguments

4. Positive relationship (4) 4. Listen to others

5. Does not help in the long run

6. Dealing with people


If a person taps his feet/foot, it is the indication of :-

a) Impatience

b) Interest

c) Rigid

d) Diffidence

Ans. A


The activities included in written communication are

a)____ Business Letters

b)____ Reports

c)____ Notices

d)____ Telephone Meetings

Ans. A,b,c


Which of the following is applicable to "Message" ?



a)____ The decoded communication becomes a message

b)____ The reply sent by the communicate

c)____ The encoded idea takes shape of the message

d)____ The medium to deliver the message

Ans. B,c


a) true

b) false

Ans. A

45. ___________are the building blocks for success.

Goals;Mindset;Positive thinking;Attitude

Ans. B


1. Work hard ( ) 1. Exhaustion stage

2. Stop taking on more work ( ) 2. Resistance stage

3. Deeper conviction ( ) 3. Alarm stage

4. Body recognizes the stressor

and prepares to fight ( ) 4. Stronger the person

5. To get rid of overload

6. Not at the cost of family or health


1.Written Communication (5) 1. Receivers address

2.Business letter (3) 2. Further reference

3.Outward Number (2) 3. legal evidence

4.Inward address (1) 4. Senders Address

5.Head Address (4) 5. Non- Direct communication


What is a greeting to the receiver of the letter?

a) Heading

b) Body of the letter

c) Salutation

d) Complimentary close

Ans. C


Functions of downward communication are :-

a)____ Job instructions

b)____ Indoctrination

c)____ Feedback information

d)____ Communication between co-workers

Ans. A,b,c

50. The best relationship is one in which both the parties are constantly _____________

from one another.



Giving;Dividing;Receiving;Adding

Ans. Receiving

51. Tele prospecting is calling customers to maintain and nurture key account relationships.

a) true

b) false

Ans. B


Tools of planning are :-

a)____ Franklin planner

b)____ Day runner

c)____ Day times

d)____ News Papers

Ans.


Essential parts of business letters would be

a)____ Head address

b)____ Date

c)____ Enclosures

d)____ Outward number

Ans. A,b,d


The Head address includes

a)____ Tel no.

b)____ Name of organization

c)____ Name of person

d)____ Subject

Ans. A,b







Ans. B


The body of the letter may be divided into

a)____ Reference Para

b)____ Opening Para

c)____ Main communication

d)____ Closing paragraph

Ans. B,c,d





What is Strain?

a) When pressure and stress is continuous, it becomes strain

b) Positive stress becomes strain

c) Avoidable stress becomes strain

d) Stress which be avoided becomes strain

Ans. A


Memo is :-

a)___ An inter office communication

b)___ A routine type of communication

c)___ Direct written messages

d)___ It covers the vital bit of information

Ans. A,b,c

3. All dreams have a_________

a)value b)cost c)part d)chance

Ans. Cost

4. In the _________stage if the stressor does not go away, the body cannot repair the


a)strain b) Resistance c)alarm d)exhaustion

Ans. Resistance


A successful employer is one who is :-

a) Skilled

b) Experienced

c) Has a position of authority

d) Friendly and warm

Ans. D

6. Regular disciplines are tasks that we complete daily.

a) true

b) false

Ans. A


It sometimes bring out the best in people :-

a) Stress

b) Distress

c) Strain

d) Tension

Ans. A


What it is similar to an ordinary store or shop, virtual trading?

a) Capital market



b) Physical market

c) Electronic market

d) Share market

Ans. C

9. Rivalry is one of the major reasons that discourage horizontal communication.

a) true

b) false

Ans. A


Channel is the :-

a)____ Method for delivering message

b)____ Medium for delivering message

c)____ Method for decoding

d)____ Method for encoding.

Ans. A,b

11. Planning ahead will eliminate the wastage of time due to unexpected delays .

a) true

b) false

Ans. A


a) true

b) false

Ans. B



a) Past

b) Present

c) Future

d) Time

Ans. C

14. Time goals are announced at the end of the meeting.

a) true

b) false

Ans.

15. A person with vision sees only that which is immediate.

a) true

b) false

Ans. A


Downward communication consists of :-

a) Job rationale

b) Job instructions



c) Indoctrination

d) Job procedures

Ans. B


Getting rid of non-essential task is one of the keys to :-

a) Management

b) Effective time management

c) Saving energy

d) Wastage of time

Ans. B


The three step plans which will put our priorities into practice are :-

a)____ Evaluate

b)____ Eliminate

c)____ Enlight

d)____ Estimate

Ans.


The most effective way of communication

a) Verbal

b) Written

c) Visual

d) All of above

Ans. B

20. The inside address of the letter and the address on the envelope are different.

a) true

b) false

Ans. B

21. Due to effective___________, the manager comes to know the hidden ability of his

subordinates

Ans. Communication

22. Goals organize the ideas that we have for our_____________.

Ans. Future

23. ___________ is a driving force and continues even after the mission statement is

achieved.

a)vision b) Social responsibilities c)objectives d)goals

Ans.


The areas which help you to develop a mindset are :-

a)____ Crystallized thinking

b)____ Sincere desire

c)____ Confidence



d)____ Act

Ans. A,b,c

25. Tele sales is generating and qualifying new leads for closure by another sales

channel.

a) true

b) false

Ans. B


If the eye contact is brief or we take our eyes off the person soon, it indicates :-

a)____ Nervousness

b)____ Confidence

c)____ Embarrassment

d)____ Intensity

Ans. A,c


What is meant by vision?

a) It is a unified code of practice which supports and enhances cooperation

b) It means that the future must be seen and communicated to the team

c) It means that positive enthusiasm is the best way of making the work

exciting and fun

d) Shameless audacity

Ans. B


It can be used as legal record which may be used in the court of law

a) Written communication



d) Options b and c

Ans. A

29. All managers of the organization should be involved in the meeting irrespective of

whether they contribute to the meeting or not.

a) true

b) false

Ans.


Barrier for written communication can be

a) Sound


c) Language

d) All of above

Ans. C




1. It is the oral expression of knowledge,

viewpoint and emotions (5) 1. Adaptation

2. The process which tells how three

parts of voice quality blend with

each other (2) 2. Style

3. Fitting a message to a specific

receiver (1) 3. Projective listener

4. It is not only a physical process but

also requires psychological involvement

of the listener (4) 4. Listening

5. Talking

6. Word choice

32. Technical language should not be used while writing the minutes of the meeting.

a) true

b) false

Ans. A

33. No one can achieve his dreams with _________energy and ideas.

Ans. Average


In order to realize new things one should :-

a)____ Be willing to do new things

b)____ Look for ideas

c)____ Be observant

d)____ Wait for things to happen on their own

Ans. A,b,c

35. _____________ listener decides in advance that the subject is difficult to understand.

Ans. Prejudiced

36.____________ helps to promote sales of organization.

Ans. Advertisement


1. Non verbal communication (2) 1. Psychological process

2. Voice quality (5) 2. Adaptation

3. Talking style (3) 3. Oral expression

4. Vocabulary (4) 4. Word choice

5. Vocal expression

6. Gestures






d) None of above



Ans. B


The broad purpose of a meeting is to :-

a)____ Inform

b)____ Persuade

c)____ Instruct

d)____ Train

Ans. A,b,c


Body language refers to :-

a)____ Gestures

b)____ Facial expressions

c)____ Body movements

d)____ Attitude

Ans. A,b,c



a)____ Estimate them

b)____ Do not underestimate them

c)____ Understand them

d)____ Complain about them

Ans. B,c


Visual aids are used to convey :-

a) Beginning of presentation

b) Middle of presentation

c) Vital points of the presentation

d) End of presentation

Ans. C


This is a letter written inside the organization?

a) Reports

b) Audit report

c) Memorandum

d) Application

Ans. C

44. ___________normally consists of outward number and date of any previous

correspondence.

a)subject b) Reference c)salutation d)opening paragraph

Ans. Reference


What is extranet?



a)____ It is an electronic platform

b)____ It sends purchase order to suppliers through this channel

c)____ It is also called as E-commerce

d)____ This concept is called supply chain management

Ans. A,b,d


Advantage of reading presentation is :-

a) Accuracy is maintained

b) Memory becomes powerful

c) Punctuation marks are missed

d) Eye contact is not maintained with audience

Ans.


These are permanent records for business

a) Letters

b) Business letters

c) Telephonic talks

d) Options a and c

Ans. B


Barrier for written communication is :-

a) Sound


c) Language

d) Interpretation

Ans. C


Physiological noise is in the form of :

Documents

Business Communication Assingment Questions