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ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

In The Name of ALLAH, The Most Merciful, The Most Beneficial.

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University of Sargodha

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Presented By,

AAMIR RAZA

SADIA GUL

MARRIYUM KHALID

SAMRA WARSI

SADIA KIRAN

QALB ABBAS

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INTRODUCTION OF TELENOR

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

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TELENOR IN PAKISTAN

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Launched its mobile network in 2005

Leading in innovation techniques Capturing rural markets Mission statement Vision Core values Market share

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PURPOSE & METHODS

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

To find out the role of communication in success of Telenor

METHODS USED

Primary source• Formal interview

• Informal talk

Secondary source• Internet• Annual report• Reference books

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COMMUNICATION SKILLS

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

BASIC COMMUNICATION SKILLS• Interpersonal skills• Writing skills

ATTITUDE BUILDING SKILLS• Building confidence• Building trust• Empathy and conflict managing skills

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INTERNAL COMMUNICATON

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

UPWARD COMMUNICATION• Oral upward• Written upward

DOWNWARD COMMUNICATION• Oral downward• Written downward

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INTERNAL COMMUNICATON

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

HORIZONTAL COMMUNICATION

• Crosswise & Diagonal communication • Purpose of horizontal communication• Media for horizontal communication

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EXTERNAL COMMUNCATION

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Channels of external communication

Annual report Media advertisement Print media advertisement Through Presidents message Through services Commercial breaks Bill boards

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COMMUNICATION WITH EMPLOYEES

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Telenor uses these ways for connecting with employees.

Employee relation Reward system Compensation plan Salary packages Additional benefits/Bonus Effective performance management

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COMMUNICATION WITH CUSTOMERS

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Telenor uses these ways for connecting with customer`s.

Welcome advertisementMedia advertisement Sales & marketing Communication through packageso Telenor Doctor serviceo Telenor Pakwan serviceo Free minutes packages

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CHAIN OF COMMAND

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

PRESIDENT & CEO

DIRECTOR (FINANCE)

REGIONAL MANAGER (SOUTH)

AREA MANAGER

REGIONAL MANAGER (NORTH)

AREA MANAGER

DIRECTOR (OPERATION)

REGIONAL MANAGER (SOUTH)

AREA MANAGER

REGIONAL MANAGEER

(NORTH)

AREA MANAGER

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COMMUNICATION STYLE

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Communication in Telenor is such as,

Centralization in Telenor Decision making style Telenor human resource Recruitment policy Internal recruitment External recruitment

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FEEDBACK SYSTEM IN TELENOR

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Telenor uses two ways of getting feedback from customer`s.

Feedback cards

Online feedback

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CONCLUSION

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

Result of our work is

Role which communication plays Way of communication

Concluding our work

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QUESTIONS?

ROLE OF BUSINESS COMMUNICATION IN SUCCESS OF

YOU MAY ASK ANY QUESTION RELATED TO OUR PRESENTATION. WE HOPE YOU ALL

WILL BE GETTING BETTER FEEDBACK FROM US.

WE ALL HERE TO ANSWER YOUR QUESTIONS.