Business Continuity Policy

IMPO

Sysmex endeavour to provide an optimum service to its customers not only through its people, innovative products and after sales support, but also through partnerships and long terms relationships.

Sysmex makes every e�ort to ensure that it is protected against risks and threats that could materially impact upon, disrupt or interrupt its operations. However, Sysmex recognises that the unexpected could and may happen, the e�ect of which could compromise the ability to meet acceptable standards of business and of ethical behaviour.

For these reasons, Sysmex has implemented a business continuity management programme [BCMP] and business continuity plan [BCP] to protect the organisation, its people, brand / reputation, the interests of its stakeholders and the wider community.

The purpose of this policy is to formalise the Business Continuity program of Sysmex and to provide guidelines for developing maintaining and exercising Business Continuity Plans (BCPs).

The policy establishes the basic principles and frameworknecessary to ensure emergency response, resumption and recovery, restoration and permanent recovery of Sysmex operations and business activities during a business interruption event.

The Plan covers all aspects of Sysmex UK Ltd (SUK)business operations, including the operations of Sysmex Logistics UK (SLUK).

BUSINESS MANAGEMENT

SYSTEMSCompliance Code

Business Continuity ManagementStrategy

Business ObjectivesRisk Management

CUSTOMERSales & Marketing

Primary and Secondary Markets

PRE/POST INSTALL

Customer Service, Training and

Logistics

CONTINUAL IMPROVEMENT

Continual Improvement, Risk Management

SUPPORT SERVICE

Customer Service, Logistics and Sales

& Marketing

MONITORING & MEASURINGCustomer Feedback, Auditing, Review and

Risk Management

Objectives & Scope

The Business Management System is comprised of a number of mandatory procedures, primary and supporting processes without which the business could not operate. These processes interact to form the Sysmex Business Management System. (See diagram)

Objectives & Scope

Sysmex UK LtdSysmex House

Garamonde Drive

Wymbush

Milton Keynes MK8 8DFTel: 0870 902 9210Email: BMS@sysmex.co.uk

Sysmex Logistics UKUnit 4, The I/O CentreFingle DriveStonebridgeMilton Keynes MK13 0ATTel: 0870 902 9213

Document Reference: IS000253 Version 1 Creation Date: 22/02/2011 Classification: Unrestricted.

Our business management continuity objectives are to:-

- establish and maintain robust and realistic business continuity policies and a practical basis for the management of business continuity. - have in place cost-e�ective resilience and damage mitigation arrangements. - recover operations, as rapidly as possible, following an incident or circumstances that prevent an acceptable level of service. - ensure operations remain in service for its customers whilst considering and addressing the needs of its employees and families.

The scope of our business continuity plan (BCP) is that it will respond to ‘reasonably foreseeable events’, such as:-

- man-made or natural disaster- non-availability of key facilities, resources and materials- non-availability of information or communication technology/data- failure of utilities- death or serious injury

- epidemic or pandemic- non-availability of personnel- emergency authority action- denial of access locally or regionally- regulatory or legal prohibition- supplier, logistics or distribution failure

Methodology

Understanding the

organisation

BUSINESS CONTINUITY

MANAGEMENT PROGRAM

DeterminingRecoverystrategies

Developing andImplementing a

response plan

Exercising,maintenance

and review

External Activities- Supply Sources- Distribution and Outbound Logistics

Primary Activities- Inbound Logistics- Sales and Marketing- Operations- Product Management- Service

Secondary Activities- Techno and Infrastructure Support- Personnel/HRM- Finance- Strategic Management

The BCP Plan has been produced based on feedback from all areas of the business using as adapted Value Chain model to identify key business continuity issues, this model was utilised to examine the business vertically (primary and secondary activities) and horizontally across the supply chain:-

An annual Business Impact Analysis (BIA) and Risk assessment meeting will be held to identify and prioritise the critical business processes and costs of downtime. The results will be extended to the departments to identify the key business processes and associated results if these processes were not available.Recovery plans will be developed to cover all departments within the organisation and ensure consistency and coordination among the various business dependencies, as well as compliance to international standards.

The Plan speci�es three Business Continuity “Event Teams” with set responsibilities for dealing with incidents/events:-

Red Team

Responsibility for Command and Control in the event of a major disruption to operations.

Amber Team

Responsibility for management and resolution of less signi�cant but nonetheless important customer facing disruptions

Green Team

Routine disruptions to operations with little or no direct impact on customers.

Testing and TrainingThe Business Continuity Plans will be tested annually to ensure credible recovery preparedness. The scope, objectives and measurement criteria of each test will be determined and coordinated by the Senior ManagementTeam and test results utilised to improve and adapt plans accordingly.

Business Continuity training will be provided to all sta� about their businessresumption and recovery roles should an incident/event occur and as part of induction to the organisation. Should changes occur it is the DepartmentDirectors responsibility to ensure all sta� are noti�ed of changes to the sta�role or responsibility.

Roles and ResponsibilitiesBusiness Continuity Manager - Managing DirectorDirect responsibility and control of the BCMBusiness Continuity Management Group - Department DirectorsResponsible for ensuring BCM is implemented within departments Business Continuity ‘Event Teams’ - De�ned in BCPBusiness Continuity ‘Administrators’ - BMS TeamResponsible for the maintenance of the BCM

ISO 27001:2005Certificate No. IS 84181

ISO 9001:2008Certificate No. FS 36046

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