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0845 2101 500 [email protected] www.trustmarque.com
BUSINESS CRITICAL SUPPORT SERVICE (BCSS)
Minimum Risk – Optimal Results
Our system support service delivers true business value. Here at Trustmarque we understand business critical IT, which is why we offer a responsive and flexible service to support you based on your individual business needs.
Working extensively with alliance partners, we can provide you with a seamless, joined-up service that covers both hardware and software maintenance whether you are using physical or virtual machines.
Keeping your business running
We have extensive knowledge and experience across a broad range of platforms including: Solaris, VMS, Tru64 and Linux, working within incident and problem resolution, system build and configuration, monitoring and automation, business continuity and more.
Delivering comprehensive support
Our support packages can help you by:
• Reducing the costs of retaining in-house expertise or complement their skills
• Reducing your OEM support costs whilst improving service levels
• Reducing your supplier list, managing one relationship that can deliver optimal results for your business
• Supporting your business to retain high level, predictable business operations
• Obsolete version support
Designed to keep your business critical resources running at optimal levels
Unsupported IT platforms can leave your business open to significant risk. The spiralling costs of support contracts managed by the Original Equipment Manufacturers (OEM’s) can leave your organisation at further risk of downscaling support or looking to costly and often unskilled internal resources to manage business critical IT systems.
0845 2101 500 [email protected] www.trustmarque.com
People first, nottech first
Independentadvice
Cost-effectiveapproach
as a leading UK ITprovider
Public and privatesector customers
UK customers
2000+ 2000+30 Years
£
We provide support across the following platforms
Why Trustmarque?
A choice of solutions to meet your business needs
Office hours or 24x7x365
O/S software and hardware fault analysis
Dial-in analysis (Daily/weekly/monthly)
Crash analysis
Kernel rebuilds
DR planning / business continuity
One-off Consultancy Services
30 minutes initial response
On-site or off-site
Detailed reporting options (Daily/weekly/monthly)
Performance review/ tuning
Annual health checks
Audit Services
Patch (if licensed)
