UNITVOCABULARYGRAMMAREXPRESSIONS
5: EMPLOYMENTJob benefitsANNUAL BONUS
MATERNITY LEAVE
PAID HOLIDAY
PRIVATE HEALTHCAREGYM MEMBERSHIPS
PENSION SCHEMES
FLEXIBLE HOURS
SUBSIDIZED CHILDCARECOMPANY CAR
MOBILE PHONE
Employment procedures (Candidates/Employers)*____________ are
shortlisted for an interview
*____________ go for an interview
*____________ update their CV
*____________ ask for the names of referees
*____________ apply for a job
*____________ advertise a position
*____________ fill in an application form
*____________ look through the applicationsPRESENT
PERFECTDiscussing progress
Asking about progress
* Where are we with?* What about?
* Have you yet?
Describing progress
* Weve already
* We havent yet.
* I did it last week.
Saying that something is urgent
* Times running out.
* Were very short of time.
Deciding who will do what
* Leave it with me.
* Can you deal with that?
6: CUSTOMER SERVICECustomer satisfactionMEET THE NEEDS OF
CUSTOMERS
DEAL WITH COMPLAINTS
GET REPEAT BUSINESS
KEEP TO YOUR DELIVERY DATES
CONDUCT SURVEYS
OFFER A PERSONALIZED SERVICE
ENCOURAGE CUSTOMER LOYALTY
Opposites
_______________ / DISSATISFIED
HELPFUL / _______________
_______________ / IMPOSSIBLE
_______________ / DISLOYAL
RELIABLE / _______________
COMPARISONSAsking for and giving opinions
Asking for an opinion
* What do you think?
* How do you feel about that?
* Do you agree?
Giving an opinion
* I think we should
* I dont think we should
* Personally, I feel we should
* I dont feel we should
Agreeing
* I agree with you.
* I think youre right.
Disgreeing
* I dont agree.
* I dont agree at all.
* I disagree.
7: TRAVELTravel
CHECK-IN
CHECK-IN DESK
TERMINAL
CONNECTIONS
DEPARTURE LOUNGE
DELAY
FACILITIES
KEY CARD
DOUBLE BED / SINGLE BED
LUGGAGE
SAFE
CHECK OUT
SHUTTLE BUS
BOARDING
COUNTABLE AND UNCOUNTABLE NOUNSMaking small talk and developing
a conversation
Asking about a journey
* How was your journey?
* Did you have a good trip?
* Was the flight delayed?
Asking about experiences
* Is this your first time in Tokyo?
* Have you been here before?
* Did you see the match last night?
Asking about habits
* Do you ever go sailing?
* Do you often go abroad on business?
* When do you usually take your holiday?
Asking about opinions
* What did you think of it?
* What kind of food do you like?
* Are you interested in tennis?
8: ORDERSOrders and deliveries
PLACE AN ORDER
PURCHASE GOODS
PLACE AN ORDER
DELIVER THE GOODS
PROCESS AN ORDER
IN STOCK
QUOTE PRICES
TRACK A SHIPMENT
MAKE AN ENQUIRY
PAY THE INVOICE
MAKE THE DELIVERY
PRESENT CONTINUOUS, GOING TO, WILL FOR PLANS, ARRANGEMENTS, AND
DECISIONSMaking and responding to suggestions
Making suggestions
* Why dont we (do)?
* Maybe we should (do)
We could (do)
How/What about (doing)?
Shall we (do)?
I suggest we (do)
Accepting suggestions
* Yes, I think we should (do)...
* Fine.
* OK. Lets (do)
Thats a great idea.
Rejecting suggestions
* Im not sure about that.
* I dont think that will work.
9: SELLINGSales and advertising
ENTER A MARKET
IMPROVE MARKET SHARE
ADVERTISING CAMPAIGN
WORD-OF-MOUTH
MODAL VERBS FOR OBBLIGATION, NECESSITY, AND PERMISSION
