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Instructor: Hsin-Hsin Cindy Lee, PhD Business English Conversation &
Listening 2010
Business English Conversation & Listening
1. Introduction
ContentsCourse description and requirements Syllabus and learning points Checkpoint
Course Description & Requirements
Course ObjectivesThis course uses functional
syllabus. It aims to help students learn
language functions and useful expressions for working in the global workplace.
The course content will help you learn how to speak English fluently in various business situations.
Teaching Methods This course combines e-learning and on-campus class
hours. On our course website, you can download the learning
materials and watch the video of instructor’s lecture. You can also practice listening and study the grammar
rules by e-learning. You will be requested to post articles and responses and
completing the quizzes on the course website. All the activities mentioned above will maximize your e-learning outcome.
When you attend the class on campus every other week, you will have chance to practice English conversation with your classmates face-to-face. There will be student role plays and presentations, too.
Course Requirements Attendance and participation
You need to respond biweekly online. Your biweekly article and response will be
seen as attendance.This course requires on-campus attendance.Make sure you join the classroom activities
every time. Punctual submission of assignmentsUse English in the class
Interacting with your classmates in ‘English’ will further help you practice your business communication skills!
Grading Policy Assignments & Quizzes: 25%
Role Plays or Presentations: 25%
Mid-term exam: 25%
Final Project & Presentation: 25%
Textbooks and References Business English Conversation 商務英語會話 ( 新頁圖書 ) (classroom use)
Intelligent Business (Intermediate) ( 書林代理 )
Essential Business Grammar Builder 商用英文文法 ( 基礎班 / 進階班 ) ( 寂天 ) (optional purchase)
Syllabus and Learning Points
Syllabus1. Introduction 2. Greeting3. Socializing &
Small Talk4. Making Telephone
Calls 5. Making Requests 6. Dealing with
Complaints
7. Making Suggestions
8. Making Presentations
9. Agreeing and
Disagreeing 10. Final Review
Essential Learning Points
Lesson 1. Introduction to the CourseMake sure you study Lesson 1 and
understand all the course requirements. This course combines e-learning and on-
campus classroom activities. Make sure that you are able to
participate in both types of learning activities.
This course is intensive in nature. Try to catch up with the course
schedule all the time!
Lesson 2. Greeting Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Common Business Situations
Introducing yourselves in the first meetingIntroducing a peer to a seniorIntroducing peers to each other Receiving a guest (Model Conversation)
Lesson 3. Socializing & Small Talk Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Some Safe Topics for Small Talk
Jobs/work/business/economy Vacation/ travel/ sightseeingFood/ drinks/ cuisine/ restaurantsSports/ local sport teams; events/ exercises General interests: movies; music, etc.
Lesson 4. Making Telephone Calls Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Learning Points
How to making a phone call properly How to answer a phone call properly How to leave and take messages How to make an appointment
Lesson 5. Making Requests Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Learning Points
Persuading people to do things politelyTalking about urgency
Lesson 6. Dealing with Complaints Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Learning Points
Principles of dealing with complaintsThe process of dealing with problems Clarifying and confirming on the telephone
Lesson 7. Making SuggestionsHolding a brainstorming meetingBasic Rules of hosting and participating a
brainstorming meetingThe process of holding a brainstorming
meeting Open a meetingInvite opinionsParticipants make suggestionsEncourage opinionsSummarize and end the meeting
Lesson 8. Making Presentations Basic rules of making an effective
presentationStudy the structure and relevant
expressions The basic structure of presentation
Opening BodyConclusionQ&A
Lesson 9. Agreeing & Disagreeing Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Learning Points
Agreeing Disagreeing
Lesson 10. Final Review GreetingsSocializing & Small
TalksTelephone English Making Requests Dealing with
Complaints Making SuggestionsMaking Presentations Agreeing and
Disagreeing Review
Socializing in English
Telephoning in English
Making presentations in English
Conducting meetings in English
Checkpoint Have you known the course
requirements? Have you known the essential learning
points of the course content?Do you have any questions regarding the
course content? Will you have difficulty joining the on-
campus activities? Will you have difficulty with e-learning
and the Internet?
-End-