Business English cz 2

8/7/2019 Business English cz 2

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Listen & Learn

Angielski dla zapracowanychBusiness English część 2

Contents

PART III “BUSINESS TRAVEL”

Conversation eight “Getting information about

the Tradeshow Centre” ♪1

Conversation nine “At airline information” ♪5

Conversation ten “On the plane and at the airport” ♪9

Conversation eleven “At the hotel reception” ♪13

PART IV “IN THE OFFICE”

Conversation twelve “Negotiations” ♪17

Conversation thirteen “A staff meeting” ♪21

Conversation fourteen “Answering the phone in the office” ♪25

Conversation fifteen “Company presentation” ♪29

DIM Nauka i Multimedia

ul. Milskiego 1 80-809 Gdańsk

www.audiokursy.pl

e-mail: [email protected]

tel. (58) 324 91 51 fax. (58) 324 91 52



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Business English

PART III “BUSINESS TRAVEL”

Conversation eight “Getting information about the Tradeshow Centre” ♪1

(S – Secretary; C – Information clerk)

Listen.

C - Tradeshow Information Centre. How can I help you?

S - Hello, I’d like to apply for stand space. Could you explain the procedure to me, please?

C - Certainly. First you have to submit a completed registration form with all the details of

your company and a specification of the exhibited products.

S - What is the final date for submission?

C - It’s 31st August.

S - I see. Can we choose the location of the stand?

C - I’m sorry but the actual location can’t be determined until all planning work has been

completed. You’ll be notified of this at a later date.

S - And what is the furnishing for an individual display unit?

C - In the outer or inner area?

S - Inner, please.

C - The standard size begins at 30 m2

and the equipment comprises floor covering, wall

panels, basic lighting, a power point and a combined phone/fax machine.

S - Are there any additional complimentary services?

C - Yes, there are. We provide six exhibition passes, ten guest tickets, valid for one day, andall sorts of advertising materials.

S - Do you cover the delivery costs of the exhibits?

C - I’m afraid not. The exhibitors are responsible for placing, assembling and dismantling

their own exhibits and equipment.

S - What are the deadlines?

C - The assembly period begins on 11th

March, and the dismantling period ends on 27th

March.

S - What are the charges for a display unit?

C - The fee is €29.94 per 30 square metres plus €121.00 for the media.

S - Are there any discounts?

C - For every registration received by 31st

August we take 5% off the basic rental rate.S - When is the payment due?

C - The participation costs must be paid by 1st

December.

S - Where can I get a brochure and the registration form, please?

C - We’ll send it to you within two weeks.

GLOSSARY

to apply for stand space – wynająć stanowisko

to explain the procedure – wyjaśnić jak wyglą da procedura

to submit a completed registration form – dostarczyć wypełniony formularz rejestracyjny

specification of the exhibited products – wyszczególnienie wystawianych produktów



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final date for submission – ostateczny termin zgłoszenia

to choose the location of the stand – wybrać lokalizację stanowiska

The actual location can’t be determined until all planning work has been completed. – Nie

moŜ na ustalić ostatecznej lokalizacji przed zakończeniem planowania.You’ll be notified of this at a later date. – Zostanie pan powiadomiony o tym w póź niejszym

terminie.

furnishing for an individual display unit – wyposaŜ enie pojedynczego stanowiska

wystawienniczego

In the outer or inner area? – Na zewną trz czy w budynku?

The standard size begins at 30 m2 and the equipment comprises floor covering, wall panels,

basic lighting, a power point and a combined phone/fax machine. – Standardowa wielkość

zaczyna się od 30 m2 a wyposaŜ enie obejmuje podłogę, panele ścienne, podstawowe oświetlenie,

gniazdko elektryczne oraz telefon z funkcją faksu.

additional complimentary services – dodatkowe usługi gratisowe

to provide exhibition passes – zapewnić przepustkivalid for one day – waŜ ne jeden dzień

all sorts of advertising materials – wszelkiego rodzaju materiały reklamowe

to cover the delivery costs of the exhibits - pokrywać koszty dostawy eksponowanych

produktów

I’m afraid not. – Niestety, nie.

exhibitor – wystawca

responsible for placing, assembling and dismantling equipment – odpowiedzialny za

przywiezienie na miejsce, zmontowanie i rozmontowanie sprzętu

deadlines – terminy ostateczne

assembly period – termin montaŜ udismantling period – termin demontaŜ u

charges for a display unit – opłaty za stanowisko wystawiennicze

a fee per square meter – opłata za metr kwadratowy

media charge – opłata za media (korzystanie z pr ą du, ogrzewania, ł ą czy telefonicznych,

Internetu, etc.).

discounts - zniŜ ki

For every registration received by 31st August we take 5% off the basic rental rate. – Za

kaŜ d ą rejestrację zgłoszoną do 31 sierpnia obniŜ amy stawk ę podstawową o 5%.

When is the payment due? – Do kiedy trzeba zapłacić?

participation costs – opłata za uczestnictwo

Conversation eight Exercise one ♪2

Listen and repeat.

wynająć stanowisko apply for stand space

...

wyjaśnić procedurę explain the procedure

...

dostarczyć formularz rejestracyjny submit a registration form

...

wyszczególnienie wystawianych produktów specification of the exhibited products



4

...

termin zgłoszenia date of submission

...

być powiadomionym o czymś be notified of something...

w późniejszym terminie at a later date

...

wyposaŜenie stanowiska furnishing for a display unit

...

na zewną trz budynku the outer area

...

wewną trz budynku the inner area

...

standardowa wielkość standard size

...wyposaŜenie obejmuje equipment comprises

...

dodatkowe usługi gratisowe additional complimentary services

...

wejściówka, przepustka exhibition pass

...

waŜne jeden dzień be valid for one day

...

materiały reklamowe advertising materials

...

pokryć koszty dostawy cover the delivery costs

...

zamontować eksponaty assemble exhibits

...

rozmontować sprzęt dismantle equipment

...

terminy ostateczne deadlines

...

termin montaŜu assembly period

...

termin demontaŜu dismantling period

...

opłata za metr kwadratowy a fee per square metre

...

opłaty za stanowisko wystawiennicze charges for display unit

...

obniŜyć stawk ę podstawową o 5% take 5% off the basic rate

...

opłata za uczestnictwo participation costs

...



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Conversation eight Exercise two ♪3

Repeat the statements and the questions from the dialogue.

- I’d like to apply for stand space.

- …

- Could you explain the procedure to me, please?

- …

- What is the final date for submission?

- …

- Can we choose the location of the stand?

- …

- You’ll be notified of this at a later date.

- …

- What is the furnishing for an individual display unit?- …

- In the outer or inner area?

- …

- Are there any additional complimentary services?

- …

- Do you cover the delivery costs of the exhibits?

- …

- What are the deadlines?

- …

- What are the charges for a display unit?

- …- Are there any discounts?

- …

- When is the payment due?

- …

- Where can I get a brochure and the registration form, please?

- …

Conversation eight Exercise three ♪4

Now you’re talking to an information clerk about renting stand space at the Tradeshow.

Follow the instructions.

- Say you would like to apply for stand space.

- ......

I’d like to apply for stand space.

- Ask him to explain the procedure to you.

- ......

Could you explain the procedure to me, please?

- Ask what the final date for submission is.



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- ......

What is the final date for submission?

- Ask if you can choose the location of the stand.- ......

Can we choose the location of the stand?

- Ask about the furnishing for an individual display unit.

- ......

What is the furnishing for an individual display unit?

- Ask if there are any additional complimentary services.

- ......

Are there any additional complimentary services?

- Ask if they cover the delivery costs of the exhibits.

- ......

Do you cover the delivery costs of the exhibits?

- Ask what the charges for a display unit are.

- ......

What are the charges for a display unit?

- Ask when the payment is due.

- ......

When is the payment due?



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Conversation nine “At airline information” ♪5

(S – Secretary; C – Information clerk)

Listen.

C - Good morning, Lufthansa Airlines. How can I help you?

S - Good morning. What flights are there from Brussels to Hanover on Thursday 18th?

C - One minute, please. I’ll have a look in the timetable for you... What class are you

interested in?

S - I’ll need two tickets for business class. And I’d prefer the morning.

C - Lufthansa Flight LH 4593 takes off at 7:05.

S - Is that a direct flight?

C - Yes, it is. Do you want open return tickets?

S - Oh, no. Are there any places to Brussels on the 24th? Preferably in the afternoon?

C - Yes, there is Lufthansa Flight LH 1001 out of Hanover at 16:20.S - That’s OK. How much is the ticket?

C - It’s €722 plus €47.82 airport tax.

S - In that case I’d like to book two tickets for Thursday.

C - Can I have your name, please?

S - I’m calling on behalf of Mr Tom Makowski.

C - How do you spell that, please?

S - It’s T-O-M M-A-K-O-W-S-K-I

C - How would you like to pay?

S - By credit card. The number is 5350 2217 8448 1113.

C - Thank you.

S - When can I pick up the tickets?C - You can do it on the day of departure.

S - By the way, can you make sure the seats are next to each other?

C - Of course, no problem.

S - What time is the check-in?

C - The latest time for check-in is 6:00.

S - I see. That will be all, thank you.

GLOSSARY

to have a look in the timetable – sprawdzić w rozkładzieWhat class are you interested in? – Jaka klasa pana interesuje?

I’d prefer the morning. – Wolałbym rano.

to take off – startować (o samolocie)

direct flight – lot bezpośredni

to open return ticket – otwarty bilet powrotny

Preferably in the afternoon. – Najlepiej po południu.

airport tax – opłata lotnicza

In that case… – W takim razie…

to book two tickets for Thursday – zarezerwować dwa bilety na czwartek

to call on the behalf of... – dzwonić w imieniu...

How do you spell that, please? – Proszę przeliterować.



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to pick up the tickets – odebrać bilety

on the day of departure – w dzień wylotu

By the way – przy okazji

to make sure the seats are next to each other – upewnić się, Ŝ e miejsca są koło siebieWhat time is the check-in? – O której jest odprawa?

The latest time for check-in... – Najpóź niej trzeba się zgłosić...

Conversation nine Exercise one ♪6

Listen and repeat.

sprawdzić have a look

…

w rozkładzie in the timetable

…startować (o samolocie) take off

…

lot bezpośredni direct flight

…

otwarty bilet open ticket

…

bilet powrotny return ticket

…

najlepiej preferably

…

opłata lotnicza airport tax

…

zarezerwować bilety na czwartek book tickets for Thursday

…

w imieniu... on behalf of…

…

odebrać bilety pick up the tickets

…

w dzień wylotu on the day of departure

…

przy okazji by the way…

obok siebie next to each other

…

odprawa na lotnisku check-in

…

czas zgłoszenia na odprawę time for check-in

…



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Conversation nine Exercise two ♪7


- What flights are there from Brussels to Hanover?

- …

- I’ll need two tickets for business class.

- …

- I’d prefer the morning.

- …

- Is that a direct flight?

- …

- Are there any places to Brussels on the 24th

?

- …

- Preferably in the afternoon?- …

- How much is the ticket?

- …

- I’d like to book two tickets for Thursday.

- …

- I’m calling on behalf of Mr Tom Makowski.

- …

- When can I pick up the tickets?

- …

- Can you make sure the seats are next to each other?

- …- What time is the check-in?

- …

- I see. That will be all, thank you.

- …

Conversation nine Exercise three ♪8

Now you want to book the tickets for the plane.


- Ask about the flights from Brussels to Hanover on Thursday 18th.

- ....

What flights are there from Brussels to Hanover on Thursday 18th

?

- Say you will need two tickets for business class, preferably in the afternoon.

- .....

I’ll need two tickets for business class, preferably in the afternoon.

- Ask if that is a direct flight.

- .....

Is that a direct flight?



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- Ask how much the ticket is.

- .....

How much is the ticket?

- Say you would like to book two tickets for Thursday.

- .....

I’d like to book two tickets for Thursday.

- Ask when you can pick up the tickets.

- .....

When can I pick up the tickets?

- Ask what time the check-in is.

- .....What time is the check-in?





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fairly cold – dość zimno

luckily – na szczęście

Would passengers for Air France AF 2146 to Ottawa please proceed to gate number

twelve? – PasaŜ erowie lotu Air France AF 2146 do Ottawy proszeni są do wyjścia 12.I’d like to report a suitcase missing. – Chciałbym zgłosić zaginięcie walizki.

to come up on the screen – pojawić się na ekranie

What does the suitcase look like? – Jak wyglą da ta walizka?

made of leather - skórzana

What were the contents? – Jaka była jej zawartość?

personal belongings – rzeczy osobiste

temporary inconvenience – chwilowa niedogodność

We’ll let you know as soon as the suitcase is found. – Zawiadomimy pana jak tylko walizka się

odnajdzie.

I’ll be staying in… – Zatrzymam się w …

Conversation ten Exercise one ♪10

Listen and repeat.

cierpieć na chorobę powietrzną be airsick

...

silny ból głowy a splitting headache

...

środek przeciwbólowy painkiller

...

przyjechać do Hanoweru arrive in Hanover

...

mieć opóźnienie be behind schedule

...

dość zimno fairly cold

...

około siedem stopni Celsjusza about seven degrees Celsius

...

powyŜej zera above zero

...

zgłosić zaginięcie walizki report a suitcase missing...

pojawić się na ekranie come up on the screen

...

numer lotu flight number

...

skórzana made of leather

...

zawartość the contents

...

rzeczy osobiste personal belongings

...



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chwilowa niedogodność a temporary inconvenience

...

Conversation ten Exercise two ♪11


- I’ve got a splitting headache.

- …

- Do you want me to get you a painkiller as well?

- …

- When do we arrive in Hanover, please?

- …

- We are a little bit behind schedule.

- …- And what’s the weather like in the city?

- …

- I’d like to report a suitcase missing.

- …

- I waited for half an hour but the suitcase wasn’t there.

- …

- What does the suitcase look like?

- …

- It is black, made of leather, about 60x90 centimetres.

- …

- And what were the contents, sir?- …

- Some clothes and personal belongings.

- …

- We’ll let you know as soon as the suitcase is found.

- …

- I’ll be staying in the Hotel Astoria.

- …

Conversation ten Exercise three ♪12

Now you are on the way to Hanover. Follow the instructions.

- Ask for a glass of water.

- .....

Can I have a glass of water, please?

- Say that you’ve got a headache.

- ……

I’ve got a splitting headache.

- Ask when you arrive in Hanover.



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- ……

When do we arrive in Hanover?

- Ask about the weather in the city.- ……

What’s the weather like in the city?

- Say that you would like to report a suitcase missing.

- ……

I’d like to report a suitcase missing.

- Say that you waited for half an hour but the suitcase wasn’t there.

- ……

I waited for half an hour but the suitcase wasn’t there.

- Describe your suitcase.

- ……

It’s black, made of leather, about 60x90 centimetres.



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Conversation eleven “At the hotel reception” ♪13

(R – Receptionist; M – Mr Makowski)

Listen.

R - Good morning, sir. Can I help you?

M - Good morning. I have a reservation for two single rooms.

R - What’s your name, please?

M - Makowski.

R - That’s right. Your rooms are ready, sir. I’m sure you’ll like them. They are back rooms

overlooking the park.

M - Perfect.

R - Please sign the visitors’ book.

M - Can you tell me how far it is to the Tradeshow Centre?

R - It rather depends on how you go. By taxi it will take you only a few minutes.M - I see. And can you recommend a good restaurant nearby?

R - There’s an excellent French restaurant only about three streets away. But I would

strongly recommend our hotel restaurant. We specialise in German cuisine.

M - What time do you close?

R - We serve till the last customer leaves.

M - Good. And one more thing. We have to get up early tomorrow. Could you give us a

wake-up call?

R - Certainly. What time?

M - 7:45, please.

R - I’ll see to it, sir.

M - Could you also arrange for a taxi to be waiting for us at 8:30 a.m.R - Yes, sir. I’ll telephone to book one for you now.

M - Thank you very much... Oh, I almost forgot. Can I have my shirt ironed, please?

R - Of course. I’ll send a maid to pick it up. It’ll be ready within an hour.

M - You’ve been most helpful. Thank you.

GLOSSARY

I have a reservation for two single rooms. – Mam rezerwację na dwa pojedyncze pokoje.

back rooms overlooking the park – pokoje od podwórka, z widokiem na park

to sign the visitors’ book – wpisać się do księgi gości

Can you tell me how far it is to the Tradeshow Centre? – Czy moŜ e mi pan powiedzieć, jak daleko st ą d do centrum targowego?

It depends on... – To zaleŜ y od...

By taxi it will take you only a few minutes. – Taksówk ą to tylko kilka minut.

to recommend a restaurant nearby – zarekomendować restaurację w pobliŜ u

three streets away – trzy ulice st ą d

strongly recommend – szczególnie polecić

German cuisine – tradycyjna kuchnia niemiecka

We serve till the last customer. – Obsługujemy do ostatniego klienta.

And one more thing. – Jeszcze jedno.

Could you give us a wake-up call? – Czy moŜ e nas pani obudzić telefonicznie?

I’ll see to this, sir. – Zajmę się tym.



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to arrange for a taxi – zamówić taksówk ę

Can I have my shirt ironed, please? – Czy mogę prosić o wyprasowanie koszuli?

I’ll send a maid to pick it up. – Przyślę po nią pokojówk ę.

It’ll be ready within an hour. – Będzie gotowa w cią gu godziny.

Conversation eleven Exercise one ♪14

Listen and repeat.

mieć rezerwację have a reservation for something…

dwa pojedyncze pokoje two single rooms…

pokoje od podwórza back rooms…

z widokiem na park overlooking the park …

wpisać się do księgi gości sign the visitors’ book …

centrum targowe Tradeshow Centre…

To zaleŜy od... It depends on……

trzy ulice stą d three streets away…

szczególnie polecić strongly recommend…

specjalizować się w czymś specialise in something…

tradycyjna kuchnia niemiecka German cuisine…

obudzić telefonicznie give somebody a wake-up call…

zamówić taksówk ę arrange for a taxi…

zlecić wyprasowanie czegoś have something ironed…

wysłać pokojówk ę send a maid…

w cią gu godziny within an hour…

Conversation eleven Exercise two ♪15


- I have a reservation for two single rooms.- …

- Can you tell me how far it is to the Tradeshow Centre?- …

- By taxi it’ll take you only a few minutes.- …

- Can you recommend a good restaurant nearby?

- …- I would strongly recommend our hotel restaurant.



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- …

- We specialise in German cuisine.- …

- What time do you close?- …

- We serve till the last customer leaves.- …

- Could you give us a wake-up call?- …

- I’ll see to it.- …

- Could you also arrange for a taxi to be waiting at 8:30 a.m.?- …

- Can I have my shirt ironed, please?- …

- You’ve been most helpful. Thank you.- …

Conversation eleven Exercise three ♪16

Now you are talking to the hotel receptionist.


- Introduce yourself and say that you have a reservation for two single rooms.

- .....

Good morning. My name’s Makowski and I have a reservation for two single rooms.

- Ask him to tell you how far it is to the Tradeshow Centre.- .....

Can you tell me how far it is to the Tradeshow Centre?

- Ask him to recommend a good restaurant nearby.

- .....

Can you recommend a good restaurant nearby?

- Ask what time they close.

- .....

What time do you close?

- Ask him if he could give you a wake-up call at 7.45.

- .....

Could you give us a wake-up call at 7.45?

- Ask if he could also arrange for a taxi to be waiting at 8.30.

- .....

Could you also arrange for a taxi to be waiting at 8.30 a.m.?

- Ask if you can have your shirt ironed.

- .....

Can I have my shirt ironed, please?



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PART IV “IN THE OFFICE”

Conversation twelve “Negotiations” ♪17

(M - Mr Makowski; W - Mr Wiser; Z - Mr Zimmer)

Listen.

M - Welcome back, Mr Wiser. I'm very happy to see you again. I hope you remember Chris

Zimmer, our After-Sales Service expert…

W - Oh, yes. How are you, Mr Zimmer?

Z - Fine, thanks. It’s good to see you again.

W - Thank you. As we agreed, I’ve thought over your offer and there are some details I’d like

to discuss with you.

M - Well then, let’s get down to business. We are here to answer all your questions.

W - First, what about the terms of technical support?M - Chris, will you take us through the details, please?

Z - Of course. All the equipment and services purchased from NSC are covered by a specific

warranty. We will also assist you in configuring the new systems with the existing

equipment.

W - What is the warranty period that you offer?

Z - The standard one is two years. Our customers can also purchase an extended warranty,

no longer than three years from the day of instalment.

W - I see. Now, coming back to the cost of a single system…it’s rather high. I must say I

expected the price to be lower…

M - Those are our standard terms. What price did you have in mind?

W - Actually, I was hoping for some discount.

M - Well, we’d be prepared to offer you a better price if you increased your order.

W - Let me think…if I place an order for fifty units, will you cover the installation costs as

well?

M - I’ll need to do some calculations.

W - And what about the methods of payment?

M - We accept cheques, bankers’ drafts or letters of credit.

W - A letter of credit suits me most.

M - We insist on a base c.i.f. with it.

W - Excellent.

M - How soon can you open it?W - Within fourteen days.

M - At what bank? I must insist that you choose a bank rated AAA or AA.

W - My bank meets those conditions. It’s Rabobank.

M - Fine. The delivery period may take up to thirty days from the letter notification.

W - I’m afraid that’s too long. I’d rather have it in fourteen days.

M - It’s possible, on condition that the payment is due the day after the delivery.

W - That’s rather difficult. I could agree on seven days.

M - But it won’t be c.i.f. then.

W - Well, in that case, I’ll accept your previous offer. I prefer the delivery by c.i.f. standards.

That’s it, then. I think we’ve covered everything.

M - OK. But before we finish, could we just go over what we’ve agreed on once again?



19

GLOSSARY

As we agreed, I’ve thought over your offer. – Tak jak uzgodniliśmy, przemyślałem pańsk ą

ofert ę.Let’s get down to business. – Przejd ź my do sedna sprawy.

terms of technical support – warunki serwisu technicznego

to take someone through the details – zapoznać ze szczegółami

to purchase – zakupić

to be covered by a warranty – podlegać gwarancji

to assist someone in something – pomóc komuś w czymś

warranty period – okres gwarancyjny

to purchase an extended warranty – zakupić przedłuŜ ony okres gwarancyjny

from the day of instalment – od dnia instalacji

rather high – dość wysoki

I must say I expected the price to be lower. – Muszę przyznać, Ŝ e oczekiwałem niŜ szej ceny.

What price did you have in mind? – O jakiej kwocie pan myślał?

Actually, I was hoping for some discount. – Właściwie, to liczyłem na zniŜ k ę.

We’d be prepared to offer you a better price if you increased your order. – Bylibyśmy

skłonni zaproponować niŜ szą cenę, gdyby pan zwiększył zamówienie.

to place an order for – złoŜ yć zamówienie

to cover the installation costs – pokryć koszty instalacji

to do calculations – dokonać obliczeń

methods of payment – sposoby płatności

banker’s draft – przekaz bankowy; polecenie zapłaty

letter of credit - akredytywato suits someone most – odpowiadać komuś najbardziej

to agree on something – zgodzić się na coś

c.i.f. (Cost, Insurance, Freight) – koszty, ubezpieczenie i fracht, oznaczony port przeznaczenia

to meet the conditions – spełniać wymogi

delivery period – termin dostawy

to take up to thirty days – trwać do 30 dni

I’d rather have it in fourteen days. – Wolałbym otrzymać ją w przecią gu dwóch tygodni.

on condition that the payment is due the day after the delivery – pod warunkiem, Ŝ e płatność

nast ą pi dzień po dostawie

to accept a previous offer – przyjąć poprzednią ofert ę

delivery by c.i.f. standards – dostawa na zasadach c.i.f.I think we’ve covered everything. – Myślę, Ŝ e wszystko omówiliśmy.

Could we just go over what we’ve agreed on once again? – Czy moglibyśmy jeszcze raz

powtórzyć nasze ustalenia?

Conversation twelve Exercise one ♪18

Listen and repeat.

przemyśleć ofertę think over someone’s offer

…

przejść do sedna sprawy get down to business



20

…

warunki serwisu technicznego terms of technical support

…

zapoznać kogoś ze szczegółami take someone through the details…

objąć gwarancją cover by a warranty

…

pomóc komuś w czymś assist someone in something

…

zakupić przedłuŜony okres gwarancyjny purchase an extended warranty

…

od dnia instalacji from the day of instalment

…

ceny standardowe standard terms

…mieć coś na myśli have something in mind

…

zwiększyć zamówienie increase one’s order

…

złoŜyć zamówienie place an order for

…

pokryć koszty instalacji cover the installation costs

…

sposoby płatności methods of payment

…

odpowiadać komuś najbardziej suit someone most

…

spełniać wymogi meet the conditions

…

termin dostawy delivery period

…

trwać do 30 dni take up to thirty days

…

Pod warunkiem, Ŝe… on condition that…

…

przyjąć ofertę accept an offer

…

dostawa na zasadach c.i.f. delivery by c.i.f. standards

…

Conversation twelve Exercise two ♪19


- What about the terms of technical support?

- …

- What is the warranty period that you offer?



21

- …

- The cost of a single system is rather high.

- …

- What price did you have in mind?- …

- I expected the price to be lower.

- …

- Actually, I was hoping for some discount.

- …

- Will you cover the installation costs?

- …

- I’ll need to do some calculations.

- …

- What about the methods of payment?

- …- A letter of credit suits me most.

- …

- How soon can you open it?

- …

- Within fourteen days.

- …

- The delivery period may take up to 30 days.

- …

- I’d rather have it in fourteen days.

- …

- I prefer the delivery by c.i.f. standards.

- …

- I think we’ve covered everything.

- …

Conversation twelve Exercise three ♪20

Now you’re a customer interested in purchasing the service. Negotiate the best conditions.


- Ask about the terms of technical support.

- ......

What about the terms of technical support?

- Ask what the warranty period that they offer is.

- ......

What is the warranty period that you offer?

- Say that actually you were hoping for some discount.

- ......

Actually, I was hoping for some discount.



22

-Ask if they will cover the installation costs.

- ......

Will you cover the installation costs?

- Say you’ll need to do some calculations.

- ......

I’ll need to do some calculations.

- Say that a letter of credit suits you most.

- ......

A letter of credit suits me most.

- Say that you would rather have it in fourteen days.

- ......

I’d rather have it in fourteen days.

- Say that you prefer the delivery by c.i.f. standards.

- ......

I prefer the delivery by c.i.f. standards.



23

Conversation thirteen “A staff meeting” ♪21

(M – Mr Makowski; J – Johan; F – Franz)

Listen.

M - OK, shall we get started? We need to discuss the expansion of our agencies. I’d like to

hear your opinions about this.

J - As you both know, we have representatives all over the world but so far we have focused

our attention mainly on Western Europe.

M – Yes, you are right. It’s time we thought about gaining new markets in the countries

accessing the EU. Any views on this?

F - I totally agree. Do you have any particular cities in mind?

J - We have a number of options. I suggest we consider Prague, Warsaw and Budapest.

Those three seem to be the most promising as they’re developing very quickly and have a

great location.F - You may be right, but I think we should add Ljubljana, Tallinn and Riga to this group.

Actually, the more the better!

J - I don’t agree with that at all. According to the European Trademark Regulation, we’ll be

able to run a business from a head office in let’s say Budapest, with no additional costs.

M - You’ve got a point there. We’ll come back to this later. Now, can we go on to the next

item on the agenda, Johan?

J - Yes...em, we need to analyse the sales strategy in the new markets.

F - What exactly do you mean?

J - We can either invest in a chain of shops or distribute our products through sales

representatives or dealers.

M - How do you feel about this, Franz?F - I’m not sure. In my opinion running a chain of shops would be too expensive. But on the

other hand it seems to be the most successful way of getting customers. I don’t know. I

think I’ll have to sleep on it.

J - I think we should analyse all the pros and cons of each option…

F - Yes, that’s true.

M - Well, thanks for your opinions so far. I think we really need some time to think things

over. Why don’t we arrange a meeting for next week? I’ll expect you to present your

suggestions then.

GLOSSARY

Shall we get started? – Zacznijmy (spotkanie)

We need to discuss... – Musimy przedyskutować...

expansion of our agencies – zwiększenie liczby oddziałów

I’d like to hear your opinions about this. – Chciałbym usłyszeć wasze opinie na ten temat.

As you both know... – Jak obaj wiecie...

all over the world – na całym świecie

so far – jak dot ą d

to focus somebody’s attention mainly on... – skupić czyjąś uwagę głównie na...

It’s time we thought about... – Czas pomyśleć o...

to access the European Union (EU) – wst ą pić do Unii Europejskiej



24

Any views on this? – Co o tym myślicie?

I totally agree. – Całkowicie się zgadzam.

to have something in mind - mieć coś na myśli

a number of options – kilka opcjito consider – rozpatrzyć, wziąć pod uwagę

the most promising - najbardziej obiecują ce

You may be right, but... – Masz trochę racji, ale...

The more the better. – Im więcej, tym lepiej.

I don’t agree with that at all. – Całkowicie się nie zgadzam.

according to… – według, zgodnie z …

the European Trademark Regulation – dyrektywa o swobodnym przepływie usług

to run a business – prowadzić interesy

let’s say - powiedzmy

You’ve got a point there. – Masz rację.

next item on the agenda – nast ępny punkt w programie

What exactly do you mean? – Co dokładnie masz na myśli?

either... or... – albo... albo...

to invest in – zainwestować w

chain of shops – sieć sklepów

to distribute – dystrybuować, rozprowadzać

How do you feel about this? – Co o tym są dzisz?

in my opinion – moim zdaniem

on the other hand... – z drugiej strony...

it seems to be – to wydaje się być

way of getting customers – sposób na zdobycie klientówI’ll have to sleep on it. – Będ ę to musiał przemyśleć.

pros and cons – za i przeciw

to think things over – przemyśleć sprawy

Why don’t we arrange a meeting? – Umówmy się na spotkanie.

Conversation thirteen Exercise one ♪22

Listen and repeat.

na całym świecie all over the world...

skupić czyjąś uwagę na focus somebody’s attention on...

wstą pić do Unii Europejskiej access the European Union...

zgadzać się całkowicie totally agree...

rozpatrzyć coś, wziąć pod uwagę consider something...

najbardziej obiecują ce the most promising...

im więcej, tym lepiej the more the better...

według, zgodnie z according to



25

...

prowadzić interesy run a business...

dodatkowe koszty additional costs...

punkt w programie item on the agenda...

analizować strategię sprzedaŜy analyse the sales strategy...

albo... albo... either... or......

z drugiej strony... on the other hand…...

sposób na zdobycie klientów way of getting customers...

przemyśleć sleep on it...

za i przeciw pros and cons...

Conversation thirteen Exercise two ♪23


- Shall we get started?- …

- I’d like to hear your opinions about this.

- …- It’s time we thought of gaining new markets.- …

- Any views on this?- …

- Do you have any particular cities in mind?- …

- We have a number of options.- …

- I suggest we consider Prague, Warsaw and Budapest.- …

- You may be right, but I think we should add Ljubljana.

- …- I don’t agree with that at all.- …

- You’ve got a point there.- …

- We’ll come back to this later.- …

- Can we go on to the next item on the agenda?- …

- What exactly do you mean?- …

- We can either invest in shops or distribute our products.

- …



26

- How do you feel about this?- …

- I think I’ll have to sleep on it.- …

- I think we should analyse all the pros and cons.- …

- I’ll expect you to present your suggestions.- …

Conversation thirteen Exercise three ♪24

Now you are at the staff meeting. Lead the discussion, express your agreement and

disagreement, ask for opinions.


- Suggest starting the discussion.- ......

Shall we get started?

- Say you would like to hear their opinions about this.

- ......

I’d like to hear your opinions about this.

- Express your total agreement.

- ......

I totally agree.

- Say you don’t agree with it at all.

- ......

I don’t agree with it at all.

- Say you will come back to this later.

- ......

We’ll come back to this later.

- Ask if you can go on to the next item on the agenda.

- ......

Can we go on to the next item on the agenda?

- Ask what exactly he means.

- ......

What exactly do you mean?

- Ask how he feels about this.

- ......

How do you feel about this?

- Say that you think you should analyse all the pros and cons.

-

I think we should analyse all the pros and cons.



27

Conversation fourteen “Answering the phone in the office.” ♪25

(S – Secretary; C1 – Client1; A – Accountant; C2 – Client2; TS – Technical Support)

Listen.

S - Good morning, NSC. How can I help you?

C1 - Good morning. I’m Alice Brookner from Nelson’s. Can you put me through to

Accountancy?

S - Putting you through.

A - Hello. Accountancy here.

C1 - Hello. My name is Alice Brookner from Nelson’s. I’m calling about the invoice I was

supposed to get some time ago but it’s still not here.

A - Let me see... OK, I’ve found it. Its number is 76/05/04. It’s the invoice for order number

5525 for 8,561 euro.C1 - That’s correct.

A - It was issued on 15th March and sent to you immediately. I’m surprised you haven’t

received it yet. Would you like me to send you a duplicate?

C1 - Yes, please. Could you send it by courier?

A - Of course.

C1 - And would you mind faxing me the content of the invoice?

A - Not at all. I’ll do it right away.

TS - Technical Support. What can I do for you?

C2 - Good morning. My name’s Jonathan Goldberg. I’m sorry to say but the switchboard I

purchased from you is not working properly.

TS - What’s your service number, please?

C2 - It’s 13921.

TS - Hold on a second, please... OK, I’m looking at it now. It’s Office Net-Compact, isn’t it?

What seems to be the problem?

C2 - Well, it cuts off connections.

TS - How long has this been going on?

C2 - A couple of hours.

TS - I see. Our service worker will have a look at it at 5 p.m.

C2 - Great. Do you have any idea how long it might take to repair the fault?

TS - It depends on the damage. But it shouldn’t take longer than 24 hours.

C2: - OK, thank you.

GLOSSARY

Can you put me through to Accountancy? – Czy moŜ e mnie pani poł ą czyć z księgowością ?

Putting you through. – Łą czę.

I’m calling about the invoice I was supposed to get some time ago but it’s still not here. –

Dzwonię w sprawie faktury, któr ą miałem otrzymać jakiś czas temu, a której wciąŜ nie ma.

That’s correct. – Zgadza się.

It was issued on 15th March. – Została wystawiona 15 marca.

by courier – przesyłk ą kuriersk ą



28

Would you mind faxing me the content of the invoice? – Czy mogłaby mi pani przefaksować

treść faktury?

Not at all. I’ll do it right away. – tu: Oczywiście. Zrobię to od razu.

Technical Support – Serwis Technicznyto work properly – działać właściwie

service number – numer serwisowy

Hold on a second, please. – Proszę chwilę poczekać

What seems to be the problem? – Na czym polega problem?

It cuts off connections. – Przerywa rozmowy.

How long has this been going on? – Jak długo to trwa?

A couple of hours. – Dwie godziny.

Our service worker will have a look at it. – Nasz pracownik zajmie się tym.

Do you have any idea how long it might take to repair the fault? – Czy orientuje się pan ile

moŜ e potrwać usunięcie usterki?

It depends on the damage. – To zaleŜ y od uszkodzenia.

It shouldn’t take longer than 24 hours. – Nie powinno to zająć więcej niŜ dobę.

Conversation fourteen Exercise one ♪26

Listen and repeat.

księgowość Accountancy

...

dzwonić w sprawie be calling about

...

faktura invoice

...

być wystawiona (o fakturze) be issued on

...

wysyłać natychmiast send immediately

...

duplikat duplicate

...

wysyłać przesyłk ą kuriersk ą send by courier

...

przefaksować treść fax the content...

od razu right away

...

działać właściwie work properly

...

numer serwisowy service number

...

usunąć usterk ę repair the fault

...

zaleŜeć od… depend on…

...



29

zająć więcej czasu niŜ take longer than

...

Conversation fourteen Exercise two ♪27


- Can you put me through to Accountancy?

- …

- I’m calling about the invoice.

- …

- Its number is 76/05/04.

- …

- It was issued on 15th March.

- …- I’m surprised you haven’t received it yet.

- …

- Would you like me to send you a duplicate?

- …

- Could you send it by courier?

- …

- Would you mind faxing me the content of the invoice?

- …

- Not at all. I’ll do it right away.

- …

- I’m sorry to say but the switchboard is not working properly.- …

- What’s your service number, please?

- …

- Hold on a second, please.

- …

- What seems to be the problem?

- …

- How long has this been going on?

- …

- Our service worker will have a look at it at 5 p.m.

- …

- It depends on the damage.

- …

- It shouldn’t take longer than 24 hours.

- …



30

Conversation fourteen Exercise three ♪28

Now you’re on the phone with your client.


- Ask him about the problem.

- ......

What seems to be the problem?

- Ask about the service number.

- ......

What’s your service number, please?

- Ask him to hold on a second.

- ......Hold on a second, please.

- Ask how long it’s been going on.

- ......

How long has this been going on?

- Say that your service worker will have a look at it at 5 p.m.

- ......

Our service worker will have a look at it at 5 p.m.

- Say that it shouldn’t take longer than 24 hours.- ......

It shouldn’t take longer than 24 hours.



31

Conversation fifteen “Company presentation” ♪29

(M – Mr Makowski; C1 – Client 1; C2 – Client 2)

Listen.

M - First, I’d like to brief you on the company’s profile. NSC offers a wide range of products

and services in information and communications. We are the leading producer of call

centres and semiconductors.

C1 - Where are your main markets?

M - About one-third of our sales are to the consumer market and two-thirds are to the

professional I&C business.

C2 - Where’s the company located?

M - Our headquarters are in Brussels but we have branches in several places in Europe.

C2 – How many employees are there in the company?

M – We have 1200 employees in the Head Office and the regional branches, and 200 more inthe subsidiaries.

C1 - What is the company’s turnover?

M - Approximately 17 million euro.

C1 – How do you sell your products?

M. – We set up subsidiaries whose main activities concentrate on gaining new markets and

increasing sales successfully.

C1 - Could you summarise the sales figures?

M - Have a look at the whiteboard, please. The chart shows monthly sales figures by country.

As you can see, for the first three months the increase in competition in some markets

resulted in a decrease in our market shares and the sales went down slightly.

C1 – What changed the situation?M – We introduced new and enhanced products and for the last five months the sales have

been going up steadily. It looks like we will probably reach 18.5 million this year, which

is over 5% higher than we predicted.

C2 - That’s pretty impressive. And what are your current projects?

M - At the moment, we are expanding our activities in Eastern Europe and we’re planning to

set up a few regional branches.

GLOSSARY

to brief someone on the company’s profile - przedstawić komuś krótk ą charakterystyk ę firmy

a wide range - szeroki zakres

information and communications (I&C) - teleinformatyka

a leading producer - czołowy producent

main markets – główne rynki zbytu

consumer market – rynek klientów indywidualnych

Professional I&C business – firmy z branŜ y teleinformatycznej

headquarters - siedziba główna

regional branches - filie regionalne

subsidiary - spółka zaleŜ na

employees - pracownicy

company’s turnover - obroty firmy



32

approximately - w przybliŜ eniu; około

to set up (a company) - załoŜ yć (firmę)

to gain new markets – zdobyć nowe rynki zbytu

to increase sales – zwiększyć sprzedaŜ to summarise the sales figures - podsumować wyniki sprzedaŜ y

Have a look at the whiteboard, please. - Proszę spojrzeć na tablicę.

monthly sales figures by country - miesięczne wyniki sprzedaŜ y w poszczególnych krajach

to increase in competition - zwiększenie konkurencji

to result in - prowadzić do

decrease in market shares - spadek udziałów rynkowych

sales went down slightly - obroty nieco spadły

enhanced products - ulepszone produkty

sales have been going up steadily - obroty stale wzrastają

It looks like... - Wyglą da na to, Ŝ e...

over 5% higher than we predicted - o ponad 5% więcej niŜ przewidywaliśmy

That’s pretty impressive. - To bardzo imponują ce.

current projects - bieŜą ce projekty

W are expanding our activities.- rozszerzamy naszą działalność

Conversation fifteen Exercise one ♪30

Listen and repeat.

przedstawić komuś krótk ą charakterystyk ę na temat brief someone on something

...

charakterystyka firmy the company’s profile

...

szeroki zakres produktów a wide range of products

...

czołowy producent a leading producer

...

główne rynki zbytu main markets

...

jedna trzecia one-third

...

dwie trzecie two-thirds...

siedziba główna headquarters

...

pracownicy employees

...

obroty firmy the company’s turnover

...

spółki zaleŜne subsidiaries

...

zdobyć nowe rynki zbytu gain new markets

...



33

zwiększenie konkurencji increase in competition

...

podsumować wyniki sprzedaŜy summarise the sales figures

...prowadzić do result in

...

spadek udziałów rynkowych decrease in market shares

...

obroty spadają sales go down

...

ulepszone produkty enhanced products

...

obroty stale wzrastają sales go up steadily

...

bieŜą ce projekty current projects...

rozszerzać działalność expand activities

...

załoŜyć filie regionalne set up regional branches

...

Conversation fifteen Exercise two ♪31


- I’d like to brief you on the company’s profile.- …

- It offers a wide range of products and services.

- …

- We are the leading producer of call centres.

- …

- About one-third of our sales are to the consumer market.

- …

- We have branches in several places in Europe.

- …

- Have a look at the whiteboard.

- …

- The chart shows monthly sales figures by country.

- …

- It resulted in a decrease in market shares.

- …

- We introduced new and enhanced products.

- …

- The sales have been going up steadily.

- …

- It looks like we will reach 18.5 million.

- …



- It is over 5% higher than we predicted.

- …

- We are expanding our activities in Europe.

- …- We are planning to set up a few regional branches.

- …

Conversation fifteen Exercise three ♪32

Now you are giving a presentation of your company to one of your customers.


- Say that you would like to brief your customer on the company’s profile.

- ......

I would like to brief you on the company’s profile.

- Explain that you offer a wide range of products and services.

- ......

We offer a wide range of products and services.

- Say that about one-third of our sales are to the consumer market.

- ......

About one-third of our sales are to the consumer market.

- Say that your headquarters are in Brussels and you have branches in Europe.

- ......Our headquarters are in Brussels and we have branches in Europe.

- Show your customer the whiteboard.

- ......

Have a look at the whiteboard.

- Explain that the chart shows monthly sales figures by country.

- ......

The chart shows monthly sales figures by country.

- Say that you are expanding your activities in Europe.

- ......

We are expanding our activities in Europe.

- Say that you are planning to set up a few regional branches.

- ......

We are planning to set up a few regional branches.

Documents

Business English cz 2