Business Improvement Review

Knowledge Understanding Action

Do you know...

• Do you know your strengths?• Do you know where you are vulnerable?• Have you an understanding of the talent in your

business?• Do you know how your people see your business?• Have you got a clear, coherent and consistent

business model understood by everyone?• Where the lever for high impact performance

improvement are?

Why some improvements fail to deliver!

• Not linked to organisational objectives • No overall strategy for corporate development• Corporate culture not taken into account • Purchasers not clear about what they are buying• Suppliers finding solutions to problems they can solve• Lack of metrics and evaluation• Time and financial pressures on the organisation• Change process not managed effectively

Business Improvement Review

Understanding your opportunities for greater success

Introducing…...

What is the BIR?

This Rapid Business Improvement process uses an organisational needs analysis tool (BIR), designed to quickly capture the current performance of the business and help you identify high impact business improvements.

Capture a snapshot of the businessContrast the perception of stakeholdersIdentify prioritiesDetermine improvement action

Why the Business Improvement Review?

Unlike other questionnaire tools the BIR uses a unique delivery combination of :-

Expert facilitationAdaptable process to suit business cultureMultiple level involvement from within the businessHolistic viewCombines both ‘hard’ and ‘soft’ dataProvides a baseline for improvement action

OutcomesThis process provides you with...

Facts that determine an agenda Data based upon the perceptions of the Board,

management team and staff Differences in perceptions across groups & between

managers A comparison of current versus desired state A modular approach to meet immediate and medium

term objectives Outputs that have face validity with all users

Process Map

FeedbackThe feedback process drives discussion on the business performance, identifying areas for improvement:Data chartsKey ratiosIntelligent mirrorEmerging issuesKey concerns

Some Examples of Data

Management Processes

Management Style

Applications

Determining improvement actionGauging alignment of stakeholdersDeveloping high involvement cultureBuilding strategyAssessing capability and development prioritiesUnderstanding vulnerabilities

Benefits

Rapid & to the pointPragmatic Ownership of the action plan by the stakeholdersStrong Face validity for participantsHolistic feedbackAdaptable to meet the changing needs

Conclusions

The BIR provides knowledge driven solutionsBroad view of business gives a context for

decision making Inclusive tool to engage stakeholdersQuick & easy to useExpert support to translate findings into practical

solutions

The holistic approach

Operational Management

Marketing

Finance

People Management

Management Values

Management Skills

Personal Skills - Mgt

Sample Appendix Output

Measuring Success

Customer Feedback - Optional

Supplier Feedback - Optional