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Business Intelligence: IdentifyingMetrics for Collection, Analysis,Reporting and Decision Making

John HansmannRegion Manager, Management EngineeringIntermountain Healthcare

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Business intelligence:• is the use of an organization’s disparate data to provide

meaningful information and analysis to employees, customers,suppliers and partners for more effective decision making.Source: Business Objects

• Provide organizations with information (historical, real time andpredictive) to support its business decision making processes(planning, financial, productivity, service, quality, market,profitability, etc.)

• Common terms – data warehouse, data mining, data cubes,dashboards, scorecards

• Tied to Key Processes/Strategies of the organization; used forcompetitive advantage.

What is Business Intelligence (BI)?

“You manage what you measure!”

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BI Uses in Other Industries

• Retail – size optimization based uponcustomer needs

• Banking – understanding who theircustomers are (profile)

• Grocery – forecasting to predict demandfor products

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BI Examples at IntermountainHealthcare

• ED dashboard & whiteboard• CV Clinical Program dashboard• Time of Day by Day of Week Census• Laboratory scorecard• Digital Integrated Greaseboard (Patient

Tracker)• Collaborative Practice Guidelines (CPGs)• Physician Germ Watch

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DIG Patient Tracker• Used in various outpatient departments

(ex. laboratory, imaging, endoscopy,SDS)

• Patient sign-in kiosk – puts patient onthe board

• Status time stamped at key steps of the process(ex. registration, test order, specimencollection, completion)

• “Bells & whistles” go off if patient stays toolong in any step of the process (thresholdidentified for each step) – real time intervention

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BI Focus Areas

• Financial• Clinical• Access• Service• Regulatory/Compliance

• Operations• Resource utilization• Marketing• Insurance/Claims

The more you understand your own business, the greaterthe likelihood you will have a competitive advantage over

your competition.

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Key Messages/Concepts• “Companies that are high performing are more

analytical than lower performing businesses.”Source: Jeanne Harris, Accenture Director of Research

• “… top performing organizations separate themselvesfrom their peers by their ability to quickly diagnose theroot cause of problems they face on a daily basis.”Source: The Advisory Board

• “Healthcare providers must be proactive in managingand utilizing data if they want to keep up with or stayahead of the competition.” Source: “Business Intelligence andHealthcare”, MicroStrategy

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Contact Information

John HansmannRegion Manager, Management

EngineeringIntermountain Healthcarejohn.hansmann@imail.org

(801) 357-7877

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Thursday’s lunch was generouslysponsored by