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YouYou
Weopen the account
One-time history load + ongoing new account files
Marketing to secure the first order
Marketing throughout the customer lifecycle to grow and retain
Full program management
do the rest
Harland Clarke
Deliver a Check Program for the Way Consumers Do Business Today
Consumers have changed, and the ways in which they make purchases — including buying checks — have changed.
Business & Personal Check Programs
Today’s check program needs to fit into how consumers do business today. And it needs to fit into how your financial institution does business today. At Harland Clarke, we’re designing check programs that do just that. Give consumers what they want. Relieve your branches of the worry of check ordering. Everybody wins.
© 2018 Harland Clarke Corp. All rights reserved. All marks are the rights of their respective owners. MKCOM-2538-01 SAMM #9103570
Find out more about how Harland Clarke’s Business and Personal Check Programs can help your financial institution
engage and delight your customers.
call 1.800.351.3843 email us at [email protected] or visit harlandclarke.com
Harland Clarke continues to lead
the industry through our investment
in innovation and technology.
We’re Serious About Checks
2012 2014 2016 2017 2018
CheckFolio® and robotics technology
$100M+ investment in Canon® Océ
JetStream® technology — white paper in, color
paper out and single-pass front-and-back printing
Photo Safe Deposit,® MobileMark® and
patented ImageMatch® for improved remote deposit
capture security
Color Check-pad Messaging
3-Click Ordering
for faster, more convenient reordering
Custom CheckFolio
Improved MobileMark to help meet new
Regulation CC requirements
Harland Clarke Competitor
Customer-first culture ---Quality call assessments
& integrated coaching ---
Tenured teams: leadership 13 yrs; agents 4.2 yrs ---
Clean desk & pen-less environment as part of rigourous security ---
Harland Clarke Competitor
3-click ordering available to all Harland Clarke
clients---
Optimized uniquely for mobile phone ---
90%+ customer satisfaction
with ordering experience---
Real-time order history across all channels
---
Customer-first attitude
Easy 3-Click and Mobile-Ready Ordering Harland Clarke makes reorders easy with 3-click ordering that is mobile-responsive and WCAG AA-compliant.
1 2 3
3-Click Ordering
• Live agent
• Live chat
• IVR
• Chatbot
• Multilingual
• Check order support
• Conversion assistance
• Check recapture
• Satisfaction surveys
• General banking services
Quality Customer Contacts. Every Time. When customers contact us, we treat them just as you would.
850 highly skilled
sales & service professionals
20 million
contacts per yearExtensive
financial services experience
*Available on personal check orders
41823 Mkcom-2538-01 Sales Sheet.indd 1 12/6/18 7:03 AM
123456789 0101
123456789012
YOUR NAME
Mobile-ready ordering
A Better Customer ExperienceEnsure excellent customer experience when selecting checks that are right for them, their business and their technology.
Some of the newer features of our program include:
Fresh and intuitive
e-commerce site Omnichannel
order history for a consistent
customer experience
Credit card acceptance
Coming Soon!
Data-driven marketing
throughout the customer lifecycle to secure more orders
Coming Soon!
Photo Safe Deposit® Icon
Icon that tells customers their checks include mobile deposit fraud prevention features.ImageMatch®
ImageMatch verifies that the front and back of a check belong to one another. Harland Clarke checks include account number, check number and personalization on the back of the check, reducing the chances of fraudulent duplicate use of an endorsement for multiple checks.
MobileMark®
When used endorsing a check for remote or mobile deposit, MobileMark may meet your financial institution’s needs for more specific mobile deposit endorsement.*
White-glove dedicated assistance from certified fraud recovery specialists in the event of check fraud, checking account fraud or identity theft.
Beyond the Check: CheckArmor offers assistance for fraud committed through ATM or debit card usage, bill pay, tax fraud, medical fraud, and more.
Harland Clarke Competitor
Patented technology ---
Front-Back check matching: account number,
check number, personalization
---
Mobile deposit-ready backer ---
Mobile deposit mark triggers ImageMatch
technology verification
---
Mobile Deposit-Ready FeaturesIndustry-first suite of mobile security features to help you navigate Reg CC.
Fraud Protection Standard With Every Check Order
Harland Clarke Competitor
Omnichannel approach for
consistent shopping experience
---
Laser focused on delivering innovative
solutions designed specifically for
financial institutions to optimize their
performance
---
Transparent reporting on all
check orders regardless of
ordering channel
---
Photo Safe Deposit, ImageMatch and MobileMark are trademarks of Harland Clarke. ImageMatch is covered by one or more patents including US Patent 9,240,088.
* Some restrictions may apply. Speak with your Harland Clarke representative for details. This material is for informational purposes only and should not be construed as financial or legal advice. Please seek guidance specific to your organization from qualified advisers in your jurisdiction.
✓
✓
“They care about making my life easier.” “They are innovative and care about their customers.”
“They want to gain my trust.”
“Why would my bank do this so checks fall out?”
“My bank doesn’t care enough about me as a customer to give me something this annoying and inconvenient.”
A Highly Preferred Check Package
Source: Harland Clarke Qualitative and Quantitative Check Packaging Research
Source: Harland Clarke Check Packaging Research
How does the check package make you feel about your financial institution?A Superior Packaging Experience
6%0%Traditional
BoxBlue
Package
CheckFolio®94%
Harland Clarke Competitor
Patented packaging ✓ ---
Customer– preferred
packaging ✓ ---
Neat, organized packaging ✓ ---
Harland Clarke Competitor
Patented check packaging ---
Custom-branded packaging with NO minimums
---
Custom 4-color check pad
messaging---
Custom check designs with
NO minimums---
Harland Clarke Competitor
Package enhances customer
perception of financial institution
✓ ---
Package conveys that financial
institution cares about its
customers
---
Well-organized check package ---
With custom check designs, the possibilities are limitless.
Custom messaging turns CheckFolio into a powerful, low-cost marketing tool.
Harland Clarke SCENIC IMAGE
YOUR NAME123 YOUR STREETANYWHERE, U.S.A. 12345
10100-00/000
For
Dollars
Date
Payto the order of
Custom CheckFolio®: your design, your message, your way.
Better Branding and Relevant MessagingYour checking account is branded. Shouldn’t your check package be, too?
No minimum order size
CheckFolio is a registered trademark of Harland Clarke. CheckFolio is covered by US Patent D777,835.
Harland Clarke Competitor
Recognized leader in conversion support ---
Documented, systematic approach, improved over
the past 10 years---
Conversion teams with executive-level sponsorship
and a dedicated project manager
---
Minimal financial institution resources
required for conversion ---
THE HARLAND CLARKE DIFFERENCE
We Work With You Our relationship teams work alongside you to achieve a successful check program.
We Make Conversions Easy Harland Clarke converts millions of customers and thousands of branches each year.
PROGRAM MANAGEMENTHighly tenured account team oversees daily operations
REGULAR DATA AND BUSINESS REVIEWSPerformance reporting to ensure the ongoing health of the program
ANNUAL ACCOUNT PLANNINGUnderstand your goals, budgets and growth plans to prepare for the future
Harland Clarke’s PriorityOne team managed the largest bank conversion in US history.
PriorityOne® Conversion Process
Proven conversion
methodology
Cross-functional,
team-based approach with
executive sponsorship
PriorityOne project plan
assures activities and
milestones are met
Comprehensive approach identifies
opportunities
Consistent, smooth
transition to minimize
customer impact
“I attended a client’s board meeting at which they spoke about Karen Alvarez as a part of their team. It made me realize that our model is truly unique.” Sharon Osterholt, VP Strategy Harland Clarke
BEYOND PREPAREDNESS & RESPONSE A Proactive Approach
COMPLICATE Complicate an attacker’s
ability to achieve their objective
DETECT Implement controls to detect the
attack before meaningful business impact is accomplished
RESPONDEffectively and efficiently respond and remediate
an attack
SUSTAINDesign and execute a formal, sustainable
strategy
Industry-Leading Data SecurityWe take your security, and the security of your customers seriously. Very seriously. With industry-leading security practices and unmatched security elements, you can feel confident that your sensitive data is being handled responsibly.
G O V E R N
41823 Mkcom-2538-01 Sales Sheet.indd 2 12/6/18 7:03 AM
123456789 0101
123456789012
YOUR NAME
Mobile-ready ordering
A Better Customer ExperienceEnsure excellent customer experience when selecting checks that are right for them, their business and their technology.
Some of the newer features of our program include:
Fresh and intuitive
e-commerce site Omnichannel
order history for a consistent
customer experience
Credit card acceptance
Coming Soon!
Data-driven marketing
throughout the customer lifecycle to secure more orders
Coming Soon!
Photo Safe Deposit® Icon
Icon that tells customers their checks include mobile deposit fraud prevention features.ImageMatch®
ImageMatch verifies that the front and back of a check belong to one another. Harland Clarke checks include account number, check number and personalization on the back of the check, reducing the chances of fraudulent duplicate use of an endorsement for multiple checks.
MobileMark®
When used endorsing a check for remote or mobile deposit, MobileMark may meet your financial institution’s needs for more specific mobile deposit endorsement.*
White-glove dedicated assistance from certified fraud recovery specialists in the event of check fraud, checking account fraud or identity theft.
Beyond the Check: CheckArmor offers assistance for fraud committed through ATM or debit card usage, bill pay, tax fraud, medical fraud, and more.
Harland Clarke Competitor
Patented technology ---
Front-Back check matching: account number,
check number, personalization
---
Mobile deposit-ready backer ---
Mobile deposit mark triggers ImageMatch
technology verification
---
Mobile Deposit-Ready FeaturesIndustry-first suite of mobile security features to help you navigate Reg CC.
Fraud Protection Standard With Every Check Order
Harland Clarke Competitor
Omnichannel approach for
consistent shopping experience
---
Laser focused on delivering innovative
solutions designed specifically for
financial institutions to optimize their
performance
---
Transparent reporting on all
check orders regardless of
ordering channel
---
Photo Safe Deposit, ImageMatch and MobileMark are trademarks of Harland Clarke. ImageMatch is covered by one or more patents including US Patent 9,240,088.
* Some restrictions may apply. Speak with your Harland Clarke representative for details. This material is for informational purposes only and should not be construed as financial or legal advice. Please seek guidance specific to your organization from qualified advisers in your jurisdiction.
✓
✓
“They care about making my life easier.” “They are innovative and care about their customers.”
“They want to gain my trust.”
“Why would my bank do this so checks fall out?”
“My bank doesn’t care enough about me as a customer to give me something this annoying and inconvenient.”
A Highly Preferred Check Package
Source: Harland Clarke Qualitative and Quantitative Check Packaging Research
Source: Harland Clarke Check Packaging Research
How does the check package make you feel about your financial institution?A Superior Packaging Experience
6%0%Traditional
BoxBlue
Package
CheckFolio®94%
Harland Clarke Competitor
Patented packaging ✓ ---
Customer– preferred
packaging ✓ ---
Neat, organized packaging ✓ ---
Harland Clarke Competitor
Patented check packaging ---
Custom-branded packaging with NO minimums
---
Custom 4-color check pad
messaging---
Custom check designs with
NO minimums---
Harland Clarke Competitor
Package enhances customer
perception of financial institution
✓ ---
Package conveys that financial
institution cares about its
customers
---
Well-organized check package ---
With custom check designs, the possibilities are limitless.
Custom messaging turns CheckFolio into a powerful, low-cost marketing tool.
Harland Clarke SCENIC IMAGE
YOUR NAME123 YOUR STREETANYWHERE, U.S.A. 12345
10100-00/000
For
Dollars
Date
Payto the order of
Custom CheckFolio®: your design, your message, your way.
Better Branding and Relevant MessagingYour checking account is branded. Shouldn’t your check package be, too?
No minimum order size
CheckFolio is a registered trademark of Harland Clarke. CheckFolio is covered by US Patent D777,835.
Harland Clarke Competitor
Recognized leader in conversion support ---
Documented, systematic approach, improved over
the past 10 years---
Conversion teams with executive-level sponsorship
and a dedicated project manager
---
Minimal financial institution resources
required for conversion ---
THE HARLAND CLARKE DIFFERENCE
We Work With You Our relationship teams work alongside you to achieve a successful check program.
We Make Conversions Easy Harland Clarke converts millions of customers and thousands of branches each year.
PROGRAM MANAGEMENTHighly tenured account team oversees daily operations
REGULAR DATA AND BUSINESS REVIEWSPerformance reporting to ensure the ongoing health of the program
ANNUAL ACCOUNT PLANNINGUnderstand your goals, budgets and growth plans to prepare for the future
Harland Clarke’s PriorityOne team managed the largest bank conversion in US history.
PriorityOne® Conversion Process
Proven conversion
methodology
Cross-functional,
team-based approach with
executive sponsorship
PriorityOne project plan
assures activities and
milestones are met
Comprehensive approach identifies
opportunities
Consistent, smooth
transition to minimize
customer impact
“I attended a client’s board meeting at which they spoke about Karen Alvarez as a part of their team. It made me realize that our model is truly unique.” Sharon Osterholt, VP Strategy Harland Clarke
BEYOND PREPAREDNESS & RESPONSE A Proactive Approach
COMPLICATE Complicate an attacker’s
ability to achieve their objective
DETECT Implement controls to detect the
attack before meaningful business impact is accomplished
RESPONDEffectively and efficiently respond and remediate
an attack
SUSTAINDesign and execute a formal, sustainable
strategy
Industry-Leading Data SecurityWe take your security, and the security of your customers seriously. Very seriously. With industry-leading security practices and unmatched security elements, you can feel confident that your sensitive data is being handled responsibly.
G O V E R N
41823 Mkcom-2538-01 Sales Sheet.indd 2 12/6/18 7:03 AM
123456789 0101
123456789012
YOUR NAME
Mobile-ready ordering
A Better Customer ExperienceEnsure excellent customer experience when selecting checks that are right for them, their business and their technology.
Some of the newer features of our program include:
Fresh and intuitive
e-commerce site Omnichannel
order history for a consistent
customer experience
Credit card acceptance
Coming Soon!
Data-driven marketing
throughout the customer lifecycle to secure more orders
Coming Soon!
Photo Safe Deposit® Icon
Icon that tells customers their checks include mobile deposit fraud prevention features.ImageMatch®
ImageMatch verifies that the front and back of a check belong to one another. Harland Clarke checks include account number, check number and personalization on the back of the check, reducing the chances of fraudulent duplicate use of an endorsement for multiple checks.
MobileMark®
When used endorsing a check for remote or mobile deposit, MobileMark may meet your financial institution’s needs for more specific mobile deposit endorsement.*
White-glove dedicated assistance from certified fraud recovery specialists in the event of check fraud, checking account fraud or identity theft.
Beyond the Check: CheckArmor offers assistance for fraud committed through ATM or debit card usage, bill pay, tax fraud, medical fraud, and more.
Harland Clarke Competitor
Patented technology ---
Front-Back check matching: account number,
check number, personalization
---
Mobile deposit-ready backer ---
Mobile deposit mark triggers ImageMatch
technology verification
---
Mobile Deposit-Ready FeaturesIndustry-first suite of mobile security features to help you navigate Reg CC.
Fraud Protection Standard With Every Check Order
Harland Clarke Competitor
Omnichannel approach for
consistent shopping experience
---
Laser focused on delivering innovative
solutions designed specifically for
financial institutions to optimize their
performance
---
Transparent reporting on all
check orders regardless of
ordering channel
---
Photo Safe Deposit, ImageMatch and MobileMark are trademarks of Harland Clarke. ImageMatch is covered by one or more patents including US Patent 9,240,088.
* Some restrictions may apply. Speak with your Harland Clarke representative for details. This material is for informational purposes only and should not be construed as financial or legal advice. Please seek guidance specific to your organization from qualified advisers in your jurisdiction.
✓
✓
“They care about making my life easier.” “They are innovative and care about their customers.”
“They want to gain my trust.”
“Why would my bank do this so checks fall out?”
“My bank doesn’t care enough about me as a customer to give me something this annoying and inconvenient.”
A Highly Preferred Check Package
Source: Harland Clarke Qualitative and Quantitative Check Packaging Research
Source: Harland Clarke Check Packaging Research
How does the check package make you feel about your financial institution?A Superior Packaging Experience
6%0%Traditional
BoxBlue
Package
CheckFolio®94%
Harland Clarke Competitor
Patented packaging ✓ ---
Customer– preferred
packaging ✓ ---
Neat, organized packaging ✓ ---
Harland Clarke Competitor
Patented check packaging ---
Custom-branded packaging with NO minimums
---
Custom 4-color check pad
messaging---
Custom check designs with
NO minimums---
Harland Clarke Competitor
Package enhances customer
perception of financial institution
✓ ---
Package conveys that financial
institution cares about its
customers
---
Well-organized check package ---
With custom check designs, the possibilities are limitless.
Custom messaging turns CheckFolio into a powerful, low-cost marketing tool.
Harland Clarke SCENIC IMAGE
YOUR NAME123 YOUR STREETANYWHERE, U.S.A. 12345
10100-00/000
For
Dollars
Date
Payto the order of
Custom CheckFolio®: your design, your message, your way.
Better Branding and Relevant MessagingYour checking account is branded. Shouldn’t your check package be, too?
No minimum order size
CheckFolio is a registered trademark of Harland Clarke. CheckFolio is covered by US Patent D777,835.
Harland Clarke Competitor
Recognized leader in conversion support ---
Documented, systematic approach, improved over
the past 10 years---
Conversion teams with executive-level sponsorship
and a dedicated project manager
---
Minimal financial institution resources
required for conversion ---
THE HARLAND CLARKE DIFFERENCE
We Work With You Our relationship teams work alongside you to achieve a successful check program.
We Make Conversions Easy Harland Clarke converts millions of customers and thousands of branches each year.
PROGRAM MANAGEMENTHighly tenured account team oversees daily operations
REGULAR DATA AND BUSINESS REVIEWSPerformance reporting to ensure the ongoing health of the program
ANNUAL ACCOUNT PLANNINGUnderstand your goals, budgets and growth plans to prepare for the future
Harland Clarke’s PriorityOne team managed the largest bank conversion in US history.
PriorityOne® Conversion Process
Proven conversion
methodology
Cross-functional,
team-based approach with
executive sponsorship
PriorityOne project plan
assures activities and
milestones are met
Comprehensive approach identifies
opportunities
Consistent, smooth
transition to minimize
customer impact
“I attended a client’s board meeting at which they spoke about Karen Alvarez as a part of their team. It made me realize that our model is truly unique.” Sharon Osterholt, VP Strategy Harland Clarke
BEYOND PREPAREDNESS & RESPONSE A Proactive Approach
COMPLICATE Complicate an attacker’s
ability to achieve their objective
DETECT Implement controls to detect the
attack before meaningful business impact is accomplished
RESPONDEffectively and efficiently respond and remediate
an attack
SUSTAINDesign and execute a formal, sustainable
strategy
Industry-Leading Data SecurityWe take your security, and the security of your customers seriously. Very seriously. With industry-leading security practices and unmatched security elements, you can feel confident that your sensitive data is being handled responsibly.
G O V E R N
41823 Mkcom-2538-01 Sales Sheet.indd 2 12/6/18 7:03 AM
YouYou
Weopen the account
One-time history load + ongoing new account files
Marketing to secure the first order
Marketing throughout the customer lifecycle to grow and retain
Full program management
do the rest
Harland Clarke
Deliver a Check Program for the Way Consumers Do Business Today
Consumers have changed, and the ways in which they make purchases — including buying checks — have changed.
Business & Personal Check Programs
Today’s check program needs to fit into how consumers do business today. And it needs to fit into how your financial institution does business today. At Harland Clarke, we’re designing check programs that do just that. Give consumers what they want. Relieve your branches of the worry of check ordering. Everybody wins.
© 2018 Harland Clarke Corp. All rights reserved. All marks are the rights of their respective owners. MKCOM-2538-01 SAMM #9103570
Find out more about how Harland Clarke’s Business and Personal Check Programs can help your financial institution
engage and delight your customers.
call 1.800.351.3843 email us at [email protected] or visit harlandclarke.com
Harland Clarke continues to lead
the industry through our investment
in innovation and technology.
We’re Serious About Checks
2012 2014 2016 2017 2018
CheckFolio® and robotics technology
$100M+ investment in Canon® Océ
JetStream® technology — white paper in, color
paper out and single-pass front-and-back printing
Photo Safe Deposit,® MobileMark® and
patented ImageMatch® for improved remote deposit
capture security
Color Check-pad Messaging
3-Click Ordering
for faster, more convenient reordering
Custom CheckFolio
Improved MobileMark to help meet new
Regulation CC requirements
Harland Clarke Competitor
Customer-first culture ---Quality call assessments
& integrated coaching ---
Tenured teams: leadership 13 yrs; agents 4.2 yrs ---
Clean desk & pen-less environment as part of rigourous security ---
Harland Clarke Competitor
3-click ordering available to all Harland Clarke
clients---
Optimized uniquely for mobile phone ---
90%+ customer satisfaction
with ordering experience---
Real-time order history across all channels
---
Customer-first attitude
Easy 3-Click and Mobile-Ready Ordering Harland Clarke makes reorders easy with 3-click ordering that is mobile-responsive and WCAG AA-compliant.
1 2 3
3-Click Ordering
• Live agent
• Live chat
• IVR
• Chatbot
• Multilingual
• Check order support
• Conversion assistance
• Check recapture
• Satisfaction surveys
• General banking services
Quality Customer Contacts. Every Time. When customers contact us, we treat them just as you would.
850 highly skilled
sales & service professionals
20 million
contacts per yearExtensive
financial services experience
*Available on personal check orders
41823 Mkcom-2538-01 Sales Sheet.indd 1 12/6/18 7:03 AM
YouYou
Weopen the account
One-time history load + ongoing new account files
Marketing to secure the first order
Marketing throughout the customer lifecycle to grow and retain
Full program management
do the rest
Harland Clarke
Deliver a Check Program for the Way Consumers Do Business Today
Consumers have changed, and the ways in which they make purchases — including buying checks — have changed.
Business & Personal Check Programs
Today’s check program needs to fit into how consumers do business today. And it needs to fit into how your financial institution does business today. At Harland Clarke, we’re designing check programs that do just that. Give consumers what they want. Relieve your branches of the worry of check ordering. Everybody wins.
© 2018 Harland Clarke Corp. All rights reserved. All marks are the rights of their respective owners. MKCOM-2538-01 SAMM #9103570
Find out more about how Harland Clarke’s Business and Personal Check Programs can help your financial institution
engage and delight your customers.
call 1.800.351.3843 email us at [email protected] or visit harlandclarke.com
Harland Clarke continues to lead
the industry through our investment
in innovation and technology.
We’re Serious About Checks
2012 2014 2016 2017 2018
CheckFolio® and robotics technology
$100M+ investment in Canon® Océ
JetStream® technology — white paper in, color
paper out and single-pass front-and-back printing
Photo Safe Deposit,® MobileMark® and
patented ImageMatch® for improved remote deposit
capture security
Color Check-pad Messaging
3-Click Ordering
for faster, more convenient reordering
Custom CheckFolio
Improved MobileMark to help meet new
Regulation CC requirements
Harland Clarke Competitor
Customer-first culture ---Quality call assessments
& integrated coaching ---
Tenured teams: leadership 13 yrs; agents 4.2 yrs ---
Clean desk & pen-less environment as part of rigourous security ---
Harland Clarke Competitor
3-click ordering available to all Harland Clarke
clients---
Optimized uniquely for mobile phone ---
90%+ customer satisfaction
with ordering experience---
Real-time order history across all channels
---
Customer-first attitude
Easy 3-Click and Mobile-Ready Ordering Harland Clarke makes reorders easy with 3-click ordering that is mobile-responsive and WCAG AA-compliant.
1 2 3
3-Click Ordering
• Live agent
• Live chat
• IVR
• Chatbot
• Multilingual
• Check order support
• Conversion assistance
• Check recapture
• Satisfaction surveys
• General banking services
Quality Customer Contacts. Every Time. When customers contact us, we treat them just as you would.
850 highly skilled
sales & service professionals
20 million
contacts per yearExtensive
financial services experience
*Available on personal check orders
41823 Mkcom-2538-01 Sales Sheet.indd 1 12/6/18 7:03 AM
