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Cerro Coso Community College Business Programs Program Review Prepared by Matthew Hightower Business and Information Technology Faculty In collaboration with Karen O’Connor Business and Information Technology Faculty and Department Chair and Deborah Kurti Business and Information Technology Faculty

BUSINESS PROGRAM REVIEW · 2018-12-20 · programs support lifelong learning and participation in a technological world. The department’s programs respond to the business training

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Page 1: BUSINESS PROGRAM REVIEW · 2018-12-20 · programs support lifelong learning and participation in a technological world. The department’s programs respond to the business training

Cerro Coso Community College

Business Programs Program Review

Prepared by

Matthew Hightower

Business and Information Technology Faculty

In collaboration with

Karen O’Connor

Business and Information Technology Faculty and Department Chair

and

Deborah Kurti

Business and Information Technology Faculty

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BUSINESS PROGRAM REVIEW DRAFT TABLE OF CONTENTS

Contents

PART 1—RELEVANCE ................................................................................................................................................... 3 

PART 2—APPROPRIATENESS ....................................................................................................................................... 8 

PART 3—ACHIEVEMENT OF STUDENT LEARNING OUTCOMES .......................................................................... 10 

PART 4—CURRENCY ................................................................................................................................................... 20 

PART 5—FUTURE NEEDS AND PLANS ....................................................................................................................... 21 

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Part 1—Relevance The Department of Business and Information Technology offers four degrees and three corresponding certificates in Business related programs. The degrees and certificates offered are:

Associate of Arts (AA) in Business Administration Associate of Science (AS) and Certificate in Business Associate of Science (AS) and Certificate in Management Associate of Science (AS) and Certificate in Small Business Management/Entrepreneurship

The department’s mission is to provide computer information systems and business administration transfer preparation; vocational business and computer technology education; employment retraining and computer literacy skills. The department’s programs support lifelong learning and participation in a technological world. The department’s programs respond to the business training and information technology needs of the community and empower students with the skills they need to be successful in the modern business environment. The following pages outline the relavance of each program. ASSOCIATE OF ARTS -- BUSINESS ADMINISTRATION 1.1.1 Program Mission:

The mission of the Associate of Arts in Business Administration program is to provide business administration transfer preparation for continuation of study in business administration, management, accounting, recreation management, or related degrees.

1.2.1 Statement of the Program’s Student Achievement Outcomes:

Upon successful completion of the program, the student will be able to A. Demonstrate a general understanding of the nature of business. B. Apply critical thinking skills (analysis, synthesis, evaluation) to technical, economic, and legal issues in a business

environment. C. Recognize skills necessary to function effectively in the global economy.

The table below represents the mapping of the courses to the program objectives.

Courses

Program Learning Outcomes A. B. C.

BSAD C101 X X X BSAD C102 X X X CSCI C101 X X ECON C102 X X X ECON C103 X X X MATH C121 X X

1.3.1 Catalog Description:

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The Business Associate of Arts degree (60 units total, 21 units in the major) prepares students for transfer at the junior level to colleges and universities offering Bachelor’s degrees in business. The catalog description was analyzed and found to be consistent with related degrees at other institutions.

1.4.1 Program Requirements:

A student in this program is required to complete the following courses:

Course Number Course Name Units BSAD C101 Financial Accounting 4 BSAD C102 Managerial Accounting 4 CSCI C101 Introduction to Computer Information Systems 3 ECON C102 Macroeconomics 3 ECON C103 Microeconomics 3 MATH C121 Elementary Probability and Statistics 4

Complete general education requirements and electives for a minimum of 60 total units. ASSOCIATE OF SCIENCE -- BUSINESS 1.1.2 Program Mission:

The mission of the Associate of Science in Business program is to provide business education and employment retraining to empower students with the skills they need to be successful in the modern business environment.

1.2.2 Statement of the Program’s Student Achievement Outcomes:

Upon successful completion of the program, the student will be able to A. Demonstrate a general understanding of the nature of business. B. Apply critical thinking skills (analysis, synthesis, evaluation) to technical issues in a business environment. C. Make legal and ethical decisions in a business context D. Analyze the issues involved in operating a business in complex, diverse, and international environments E. Demonstrate an understanding of financial management

The table below represents the mapping of the courses to the program objectives.

Courses

Program Learning Outcomes A. B. C. D. E.

BSAD C100 X X X X X CSCI C101 X BSAD C101 X X X X BSAD C110 X X X X BSAD C131 X X X X BSAD C141 X X X X BSAD C152 X X X X BSAD C212 X X X X BSAD C251 X X X X X

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1.3.2 Catalog Description:

The Business Associate of Science degree (60 units total, 28 units in the major) is designed to develop skills for immediate employment in an increasingly challenging business environment. This major is intended to provide a student with a broad preparation for a career in business. The catalog description was analyzed and found to be consistent with related degrees at other institutions.

1.4.2 Program Requirements:

A student in this program is required to complete the following courses:

Course Number Course Name Units BSAD C100 Introduction to Business 3 CSCI C101 Introduction to Computer Information Systems 3 BSAD C101 Financial Accounting 4 BSAD C110 Introduction to Personal Finance 3 BSAD C131 Business Law 3 BSAD C141 Human Relations in Business 3 BSAD C152 Managing Diversity in the Workplace 3 BSAD C212 International Business 3 BSAD C251 Principles of Management & Organization 3

Complete general education requirements and electives for a minimum of 60 total units. BUSINESS CERTIFICATE (28 units): Any student completing the courses required for the major qualifies for a certificate in Business.

ASSOCIATE OF SCIENCE -- MANAGEMENT 1.1.3 Program Mission:

The mission of the Management program is to provide management education and employment retraining to empower students with the skills they need to be successful in the modern business environment and to transfer to a four-year institution.

1.2.3 Statement of the Program’s Student Achievement Outcomes:

Upon successful completion of the program, the student will be able to A. Demonstrate a general understanding of the nature of business. B. Apply critical thinking skills (analysis, synthesis, evaluation) to technical and managerial issues in a business

environment. C. Demonstrate the ability to make ethical decisions in a managerial context. D. Recognize skills necessary to provide management, supervision, and leadership in a diverse and complex

environment.

The table below represents the mapping of the courses to the program objectives.

Program Learning Outcomes

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Courses A. B. C. D. BSAD C100 X X X X BSAD C101 X X X X CSCI C101 X X BSAD C102 X X BSAD C145 X X X BSAD C152 X X X X BSAD C155 X X X BSAD C220 X X X BSAD C222 X X BSAD C251 X X X X

1.3.3 Catalog Description:

The Management Associate of Science Degree (60 units total, 32 units in the major) is designed to provide the graduate with the key management skills to succeed in today's technological business environment as well as to provide students with the foundation to transfer to a four-year college. The catalog description was analyzed and found to be consistent with related degrees at other institutions.

1.4.3 Program Requirements:

A student in this program is required to complete the following courses:

Course Number Course Name Units BSAD C100 Introduction to Business 3 CSCI C101 Introduction to Computer Information Systems 3 BSAD C101 Financial Accounting 4 BSAD C102 Managerial Accounting 4 BSAD C145 Business Communications 3 BSAD C131 Business Law 3 BSAD C155 Human Resource Management 3 BSAD C220 Principles of Project Management 3 BSAD C222 Problem Solving and Computer Applications in Management 3 BSAD C251 Principles of Management and Organization 3

Complete general education requirements and electives for a minimum of 60 total units. MANAGEMENT CERTIFICATE (32 units): Any student completing the courses required for the major qualifies for a certificate in Business Management.

ASSOCIATE OF SCIENCE -- SMALL BUSINESS MANAGEMENT/ENTREPRENEURSHIP 1.1.4 Program Mission:

The mission of the Small Business Management/Entrepreneurship program is to provide business and entrepreneurial education, and employment retraining to empower students with the skills they need to be successful in the modern business environment.

1.2.4 Statement of the Program’s Student Achievement Outcomes:

Upon successful completion of the program, the student will be able to

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A. Demonstrate a general understanding of the nature of business. B. Apply critical thinking skills (analysis, synthesis, evaluation) to technical issues in a business environment. C. Recognize skills necessary to solve problems in a small business environment.

The table below represents the mapping of the courses to the program objectives.

Courses

Program Learning Outcomes A. B. C.

BSAD C100 X X X CSCI C101 X X BSAD C101 X X X BSAD C110 X X X BSAD C125 X X X BSAD C131 X X X BSAD C145 X X X BSAD C171 X X X BSAD C180 X X X BSAD C211 X X X

1.3.4 Catalog Description: The Small Business Management/Entrepreneurship Associate of Science Degree (60 units total, 30 units in the major) is designed to provide the student with key entrepreneurial skills in a business environment as well as providing students with the foundation to transfer to a four-year college. The catalog description was analyzed and found to be consistent with related degrees at other institutions. 1.4.4 Program Requirements:

A student in this program is required to complete the following courses:

Course Number Course Name Units BSAD C100 Introduction to Business 3 CSCI C101 Introduction to Computer Information Systems 3 BSAD C101 Financial Accounting 4 BSAD C110 Introduction to Personal Finance 3 BSAD C125 Computerized Accounting Practice 2 BSAD C131 Business Law 3 BSAD C145 Business Communication 3 BSAD C171 Introduction to Marketing 3 BSAD C180 Entrepreneurship: Small Business Management 3 BSAD C211 E-Commerce 3

Complete general education requirements and electives for a minimum of 60 total units. SMALL BUSINESS MANAGEMENT/ENTREPRENEURSHIP CERTIFICATE (30 units): Any student completing the courses required for the major qualifies for a certificate in Small Business Management/Entrepreneurship.

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Part 2—Appropriateness 2.1 Student Demand Data:

Information presented here represents the department’s best attempt at working with existing data supplied by the KCCD database. The department has made the needed corrections to the SAM and TOP codes on the course outlines of record (CORs) so that program data will align correctly and these changes have been approved and submitted to the district. However, district data reports do not yet reflect these corrections, resulting in many known problems that skew the information available. Because a number of courses are common to many degree programs, there is an overlap across several disciplines (BOT, BSAD, CSCI) that is not reflected in the data. Complete and accurate analysis of this data is dependent on the availability of an Institutional Researcher for in-depth interpretation. Institutional data reflects demand data spread through three categories (Business, Business Administration, and Business Education). Consolidating that data yields the following trends over the past several years.

Sections Enrollment Students / Section

2005-2006 26 680 26.15 2006-2007 71 1697 23.90 2007-2008 73 1605 21.99 2008-2009 56 1342 23.96

226 5324 23.56

FTES FTEF Adjunct FTEF

FTES/FTEF

2005-2006 57.62 4.60 2.27 12.53 2006-2007 152.41 12.20 8.00 12.49 2007-2008 155.97 11.00 7.84 14.18 2008-2009 128.42 9.70 5.80 13.24

494.41 37.49 23.91 13.19

Total Grades

# Retained

% Retained

# Succeeded % Succeeded

2005-2006 595 551 92.6% 444 74.6% 2006-2007 1541 1360 88.3% 1069 69.4% 2007-2008 1470 1261 85.8% 993 67.6% 2008-2009 1215 1048 86.3% 845 69.5% 4821 4220 87.5% 3351 69.5%

Omitting the 2005-2006 year, the information reflected above presents fairly consistent success and retention rates and course offerings.

2.2 Place of Program in Curriculum/Similar Programs:

The business programs serve students throughout the College’s service area by providing degrees, certificates, and general interest courses. The programs are similar to others offered within the department (Business Office Technology, Computer Science, and Computer Information Systems) and share several courses in common. Each, however, serves a specific niche for work and for transfer to other institutions.

2.3 Curriculum Currency:

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All courses within the programs have been updated within the past two years and represent current applications of the topics. In addition, each of the four programs were updated for relavency and currency and were streamlined to include only required courses to make scheduling easier for students and the department. The program names were also changed to more accurately reflect the subjects. Please see Appendix A – Course Outlines of Record for the current course outlines.

2.4 Transfer Documentation:

The Associate of Arts in Business Administration program is specifically designed to accommodate students that wish to transfer to an institution offering Bachelors degrees in business or business related programs. The current program reflects the typically required lower division courses offered in business related programs at most of the California State Universities.

2.5 Course Scheduling:

All four degree programs are offered online. The Small Business Management/Entrepreneurship program is also offered via iTV to all four campuses and the AA in Business Administration is offered at the IWV campus. All programs have published long-term schedules. Discussions are currently taking place with faculty and administrators at the College to align course and program offerings at the various sites.

Please see Appendix B – Long-Term Schedules for the published long-term schedules

2.6 Methods of Delivery:

All courses in the program are offered online and are approved for online, iTV, and hybrid delivery. Some courses are offered online only according to the long-term schedules for the programs.

2.7 Teaching Methodologies:

Most of the courses in the program are offered in lecture format with required reading, writing, and homework assignments. Several courses use publisher provided websites and homework assignments in addition to the required textbook. Please see Appendix A – Course Outlines of Record for individual course teaching methodologies.

2.8. Student Fees:

Other than tuition and textbooks, there are no additional required student fees. 2.9 Explanation of Employer Relationship:

The various business programs and courses have been updated for currency and appropriateness for workforce training within the College service area. Employer input has been gathered at Advisory Committee meetings over the years. The department is currently working toward creation of small Advisory Committees at the Colleges delivery sites.

2.10 Advisory Committee:

The department has held joint Advisory Committee meetings in several locations in recent years. Recent discussion of course and program offerings at the various sites has identifed the need to create small Advisory Committees at the sites.

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Part 3—Achievement of Student Learning Outcomes 3.1 Student Performance Data:

Information presented here represents the department’s best attempt at working with existing data supplied by the KCCD database. The department has made the needed corrections to the SAM and TOP codes on the course outlines of record (CORs) so that program data will align correctly and these changes have been approved and submitted to the district. However, district data reports do not yet reflect these corrections, resulting in many known problems that skew the information available. Because a number of courses are common to many degree programs, there is an overlap across several disciplines (BOT, BSAD, CSCI) that is not reflected in the data. Complete and accurate analysis of this data is dependent on the availability of an Institutional Researcher for in-depth interpretation. Student success and retention information is consistent with that of similar programs at the College and diplomas and certificates awarded represent the popularity and success of the programs. The department is currently looking at the Small Business Management/Entrepreneurship program offerings at the various College sites for appropriateness and relevance.

Business Programs Student Success Data

2006-2006 Total

Grades # Retained

% Retained

# Succeeded

% Succeeded

2005-2006 595 551 92.6% 444 74.6% 2006-2007 1541 1360 88.3% 1069 69.4% 2007-2008 1470 1261 85.8% 993 67.6% 2008-2009 1215 1048 86.3% 845 69.5% 4821 4220 87.5% 3351 69.5%

Business Programs

Awards, Certificates 2006-2009

2006 2007 2008 2009 Total Percentage

050100 Business 7 16 8 5 36 21% Business Administration 13 17 11 12 53 31% 050200 Accounting 1 1 1% 050600 Business Management 23 18 20 12 73 43% Business Mgmt/Small Business 4 1 5 3% 050640 Small Business

Mgmt/Entrepreneurship 1 1 2 1%

050900 Marketing 0 0% Total 49 51 40 30 170

3.2 Achievement of Student Learning Outcomes:

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Student Learning Outcomes and data plans were created for each program during the 2008-2009 academic year. The SLOs, data plans and assessments for each program follow. Each program appears to be successfully meeting outcomes.

3.2.1 Achievement of Student Learning Outcomes for Business AS

Assessment Team:

Karen O'Connor Matt Hightower Margaret Porter Anita Paiz

Assessment Definitions and Plan

Outcome and Assessment Definitions Assessment and Data Collection

Condition of Outcome

Target Level of Performance

Learning Outcome

Assessment Tool/Scoring Method

Detailed Description of Assessment Plan Results

Plan for Improvement and Reassessment

A. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Demonstrate a general understanding of the nature of business

This will be assessed through final exams in BSAD C100

Five general, timeless questions will be chosen (forms of ownership, ethics, management, marketing, accounting) and used on final exams in all sections of BSAD 100. Outcomes will be collected and the questions will be used again.

Pending tasks: Identify the questions (Matt Hightower) and collect the data (Matt and Jerry).

From Jerry's 100 Final - 13, 19, 26, 32, 33 From Matt's 50, 46, 47, 48, 49

Spring 09 (Smith, 18 results, avg score 70%, 11 at 70% or higher)

Spring 09 (Hightower online 16 weeks, 24 results, avg score 92.5%, 21 at 70% or higher)

Spring 09 (Hightower online 8 weeks, 17 results, avg score 92.9%, 15 at 70% or higher)

Summer 09 (Hightower online, 18 results, avg score 91.1%, 17 at 70 or higher)

No action required.

B. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Apply critical thinking skills (analysis, synthesis, evaluation) to technical issues in a business environment

This will be assessed through final exams in BSAD C101, C110 and C251

One question will be chosen for the final exams in all sections of BSAD C101, C110 and C251. Outcome data will be collected and the questions will be used again.

Spring 09 101(Porter online,35 results, 4 DNS, avg score 95%, 30 at 70% or higher)

Spring 09 110 (Hightower online, 28 results, avg score 96.4%, 26 at

No action required.

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Pending tasks: Identify the questions (Matt Hightower C110 and C251 and (Margaret Porter C101) and collect the data (Margaret Porter, Matt).

From 101 - #11, 13, 30, 49, 50

From 110 - #15, 21, 43

From 251 - #11, 12,16, 37, 3

70% or higher)

Summer 09 110 (Hightower online, 19 results, avg score 92.9%, 17 at 70% or higher)

Spring 09 251 (Hightower iTV, 15 results, avg score 96%,15 at 70% or higher)

Spring 09 251 (Hightower online, 30 results, avg score 96.7%, 29 at 70% or higher)

C. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Make legal and ethical decisions in a business context

This will be assessed through final exams in BSAD C251

One general, timeless question will be chosen for the final exams in all sections of BSAD C251. Outcome data will be collected and the questions will be used again.

Spring 09 251 (Hightower iTV, 15 results, avg score 91.1%, 13 at 70% or higher)

Spring 09 251 (Hightower online, 30 results, avg score 94.4%, 26 at 70% or higher)

No action required.

D. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Analyze the issues involved in operating a business in complex, diverse, and international environments

This will be assessed through final exams in BSAD C251

One general, timeless questions will be chosen for the final exams in all sections of BSAD C251. Outcome data will be collected and the questions will be used again.

From 251 - #2, 8, 9, 27, 40

Spring 09 251 (Hightower iTV, 15 results, avg score 94.6%, 14 at 70% or higher)

Spring 09 251 (Hightower online, 30 results, avg score 96.7%, 29 at 70% or higher)

No action required.

E. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Demonstrate an understanding of financial management

This will be assessed through final exams in BSAD C101 and , C110

One general, timeless questions will be chosen for the final exams in all sections of BSAD C101 and C110. Outcome data will be collected and the questions will be used again.

Spring 09 101(Porter online,35 results, 4 DNS, avg score 95.8%, 30 70% or higher)

Spring 09 110 (Hightower online, 28 results, avg score 96.4%, 26 at 70% or higher)

No action required.

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From 101 - # 7, 8, 13

From 110 - #1, 2, 9, 23, 41

Summer 09 110 (Hightower online, 19 results, avg score 90.5%, 18 at 70% or higher)

Mapping of Program Learning Outcomes to Courses

Courses Program Learning Outcomes A. B. C. D. E.

BSAD C100 X X X X X CSCI C101 X BSAD C101 X X X X BSAD C110 X X X X BSAD C131 X X X X BSAD C141 X X X X BSAD C152 X X X X BSAD C212 X X X X BSAD C251 X X X X X

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3.2.2 Achievement of Student Learning Outcomes for Business Administration AA

Assessment Team:

Karen O'Connor Matt Hightower

Assessment Definitions and Plan

Outcome and Assessment Definitions Assessment and Data Collection

Condition of Outcome

Target Level of Performance Learning Outcome

Assessment Tool/Scoring Method

Detailed Description of Assessment Plan Results

Plan for Improvement and Reassessment

A. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Demonstrate a general understanding of the nature of business

This will be assessed through final exams in BSAD C101 and BSAD C102.

One though five questions will be chosen from final exams in BSAD C101 and BSAD C102. Outcome data will be collected for all sections if there is more than one section.

From 101 - #3, 4, 5, 6, 10 From 102 - #1, 14, 16

Spring 09 101 (Porter online, 35 results, 4 DNS, avg score 98.7%, 31 at 70% or higher)

Spring 09 102 (Porter online, 32 results, 2 DNS, avg score 100%, 30 at 70% or higher)

No action required.

B. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Apply critical thinking skills (analysis, synthesis, evaluation) to technical, economic, and legal issues in a business environment

This will be assessed through final exams in BSAD C101 and BSAD C102.

One though five questions will be chosen from final exams in BSAD C101 and BSAD C102. Outcome data will be collected for all sections if there is more than one section.

From 101 - #11, 13, 30, 49, 50 From 102 - # 8, 13, 27, 37

Spring 09 101(Porter online,35 results, 4 DNS, avg score 95%, 30 at 70% or higher)

Spring 09 102 (Porter online, 32 results, 2 DNS, avg score 100%, 30 at 70% or higher)

No action required.

C. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Recognize skills necessary to function effectively in the global economy

This will be assessed through final exams in all BSAD courses in this program

One though five questions will be chosen from final exams in BSAD C101 and BSAD C102. Outcome data will be collected for all

Spring 09 101 (Porter online, 35 results, 4 DNS, avg score 100%, 31 at 70% or

No action required.

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sections if there is more than one section.

From 101 - #7, 8 From 102 - #32, 43

higher)

Spring 09 102 (Porter online, 32 results, 2 DNS, avg score 98.3%, 29 at 70% or higher)

Mapping of Program Learning Outcomes to Courses

Courses Program Learning Outcomes A. B. C.

BSAD C101 X X X BSAD C102 X X X CSCI C101 X X ECON C102 X X X ECON C103 X X X MATH C121 X X

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3.2.3 Achievement of Student Learning Outcomes for Management AS

Assessment Team:

Karen O'Connor Matt Hightower

Assessment Definitions and Plan

Outcome and Assessment Definitions Assessment and Data Collection

Condition of Outcome

Target Level of Performance Learning Outcome

Assessment Tool/Scoring Method

Detailed Description of Assessment Plan Results

Plan for Improvement and Reassessment

A. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Demonstrate a general understanding of the nature of business

T his will be assessed through final exams in BSAD C100

Five general, timeless questions will be chosen (forms of ownership, ethics, management, marketing, accounting) and used on final exams in all sections of BSAD 100. Outcomes will be collected and the questions will be used again.

From Jerry's 100 Final - 13, 19, 26, 32, 33 From Matt's 50, 46, 47, 48, 49

Spring 09 (Smith, 18 results, avg score 70%, 11 at 70% or higher)

Spring 09 (Hightower online 16 weeks, 24 results, avg score 92.5%, 21 at 70% or higher)

Spring 09 (Hightower online 8 weeks, 17 results, avg score 92.9%, 15 at 70% or higher)

Summer 09 (Hightower online, 18 results, avg score 91.1%, 17 at 70 or higher)

No action required.

B. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Apply critical thinking skills (analysis, synthesis, evaluation) to technical and managerial issues in a business

This will be assessed through final exams in BSAD C101, C220, C222, and C251

Five questions will be chosen for the final exams in all sections of BSAD C101 and C251. Outcome data will be collected and the questions will be used

Spring 09 101(Porter online,35 results, 4 DNS, avg score 95%, 30 at 70% or

No action required.

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environment. again.

From 101 - #11, 13, 30, 49, 50

From 251 - #11, 12,16, 37, 3

Outcomes for C220 and C222 will take place in the Fall and Spring semesters of 09 and 10.

higher)

Spring 09 251 (Hightower iTV, 15 results, avg score 96%,15 at 70% or higher)

Spring 09 251 (Hightower online, 30 results, avg score 96.7%, 29 at 70% or higher)

C. Upon

Successful Completion of the Program

The average score for all participants will be 70% or higher

Demonstrate the ability to make ethical decisions in a managerial context

This will be assessed through final exams in BSAD C251

Five general, timeless questions will be chosen for the final exams in all sections of BSAD C251. Outcome data will be collected and the questions will be used again.

Spring 09 251 (Hightower iTV, 15 results, avg score 91.1%, 13 at 70% or higher)

Spring 09 251 (Hightower online, 30 results, avg score 94.4%, 26 at 70% or higher)

No action required.

D. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Recognize skills necessary to provide management, supervision, and leadership in a diverse and complex environment.

This will be assessed through final exams in BSAD C155, C220, and C251

Five questions will be chosen for the final exams in all sections of BSAD C251. Outcome data will be collected and the questions will be used again.

From 251 - #2, 8, 9, 27, 40

Outcomes for C222 will take place in the Spring semesters of 2010. Outcomes for C155 will take place in 2010-11.

Spring 09 251 (Hightower iTV, 15 results, avg score 94.6%, 14 at 70% or higher)

Spring 09 251 (Hightower online, 30 results, avg score 96.7%, 29 at 70% or higher)

No action required.

Mapping of Program Learning Outcomes to Courses

Courses Program Learning Outcomes A. B. C. D.

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BSAD C100 X X X X BSAD C101 X X X X CSCI C101 X X BSAD C102 X X BSAD C131 X X BSAD C145 X X X BSAD C155 X X X BSAD C220 X X X BSAD C222 X X BSAD C251 X X X X

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3.2.4 Achievement of Student Learning Outcomes for Small Business Management AS

Assessment Team:

Karen O'Connor Matt Hightower

Assessment Definitions and Plan

Outcome and Assessment Definitions Assessment and Data Collection

Condition of Outcome

Target Level of Performance

Learning Outcome

Assessment Tool/Scoring Method

Detailed Description of Assessment Plan Results

Plan for Improvement and Reassessment

A. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Demonstrate a general understanding of the nature of business

T his will be assessed through final exams in BSAD C100

Five general, timeless questions will be chosen (forms of ownership, ethics, management, marketing, accounting) and used on final exams in all sections of BSAD 100. Outcomes will be collected and the questions will be used again.

From Jerry's 100 Final - 13, 19, 26, 32, 33 From Matt's 50, 46, 47, 48, 49

Spring 09 (Smith, 18 results, avg score 70%, 11 at 70% or higher)

Spring 09 (Hightower online 16 weeks, 24 results, avg score 92.5%, 21 at 70% or higher)

Spring 09 (Hightower online 8 weeks, 17 results, avg score 92.9%, 15 at 70% or higher)

Summer 09 (Hightower online, 18 results, avg score 91.1%, 17 at 70 or higher)

No action required.

B. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Apply critical thinking skills (analysis, synthesis, evaluation) to technical issues in a business environment

This will be assessed through final exams in BSAD C101, C110, C125, and C171

Five questions will be chosen for the final exams in all sections of BSAD C101, C110, and C171. Outcome data will be collected and the questions will be used again.

From 101 - #11, 13, 30, 49, 50 From 171 - #10, 23, 32, 61, 67 From 110 - #15, 21, 43

Outcomes for C125 will take place in the

Spring 09 101(Porter online,35 results, 4 DNS, avg score 95%, 30 at 70% or higher)

Spring 09 171 (Levy online, 15 esults, 3 DNS, avg score 88.3%, 10 at 70% or higher)

Spring 09 110 (Hightower online, 28 results, avg score 96.4%, 26 at 70% or higher)

Summer 09 110 (Hightower online, 19 results,

No action required.

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Fall of 2009. avg score 92.9%, 17 at 70% or higher)

C. Upon Successful Completion of the Program

The average score for all participants will be 70% or higher

Recognize skills necessary to solve problems in a small business environment

This will be assessed through final exams in BSAD C125 and C180

Five questions will be chosen for the final exams in all sections of BSAD C125 and C180. Outcome data will be collected and the questions will be used again.

Outcomes for C125 will take place in the Fall of 2009. Outcomes for C180 will take place in 2010-2011.

No action required.

Mapping of Program Learning Outcomes to Courses

Courses Program Learning Outcomes A. B. C.

BSAD C100 X X X CSCI C101 X X BSAD C101 X X X BSAD C110 X X X BSAD C125 X X X BSAD C131 X X X BSAD C145 X X X BSAD C171 X X X BSAD C180 X X X BSAD C211 X X X

Part 4—Currency 4.1 Current Staffing Data:

Current department staffing includes three full-time faculty split between several disciplines (CIS, BOT, BIS) and a large number of part-time faculty. Two full time faculty are assigned to the Indian Wells valley (IWV) campus and the other is assigned to the Bishop and Mammoth campuses, leaving Kern River Valley and South Kern without full time faculty representation and support. There is a desire to build up programs in all college areas, but the ability to do so is limited by the availability of full time staffing in some areas.

Business Programs Staffing Summary

2006-2009 FTES FTEF Adjunct

FTEF FTES/FTEF

2005-2006 57.62 4.60 2.27 12.53 2006-2007 152.41 12.20 8.00 12.49 2007-2008 155.97 11.00 7.84 14.18 2008-2009 128.42 9.70 5.80 13.24

494.41 37.49 23.91 13.19

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4.2 Facilities Currency:

Overall, except for the use of interactive television room, the Business programs do not have unusual demands for resources. All full time faculty have offices and access to computers and adequate classrooms for instruction.

4.3 Equipment Currency:

Computers, projection equipment, and interactive television equipment are in need of updating for currency. 4.4 Cost of the Program:

Because the Business and Information Technology department is comprised of several program areas, the individual cost of the Business programs is difficult to break out from overall department expenses; therefore, the information below may reflect some overlap with other department expenditures. We would like to request that the financial data be more accurately coded to reflect actual program expenses. This will facilitate more relevant and accurate reporting for all program areas.

Part 5—Future Needs and Plans

5.1 Program Strengths:

All degrees and certificates have been reviewed and redesigned to eliminate overlap as much as possible. The current degrees and certificates have no electives and are focused on the described outcomes and ease of scheduling. Program outcomes and assessments have been designed and implemented and long term schedules have been developed to provide students, counselors, and the department members with the ability to plan well into the future. Existing courses have been reviewed and are current and new courses have been added to enhance outcomes and to align with industry needs. The long term schedules include tracked offerings at all locations. Enrollments are strong and the program continues to be popular with students.

5.2 Improvements Needed:

The programs’ degrees, certificates, and courses must be continuously reviewed and evaluated for currency and alignment with transfer institution and industry needs. Marketing of programs and long term schedules needs to be implemented across all College locations and relationships with industry and advisory committee members needs to be fostered. Student success and retention rates should be monitored and student preparedness should be evaluated and compared to success rates.

5.3 Five-Year Program Plan:

Currency with technological advancements, relevency to employer needs, articulation with transfer programs, and marketing of programs, are the drivers of the business programs’ five year plan. The department’s faculty intend to work closely with Advisory Committees and Counselors to align programs with employer and student needs. Conference, training, and staff development opportunities will be evaluated for appropriateness and funding opportunities for attendance will be used where available. Long term schedules and enrollment data will be monitored and adjusted to maximize enrollment.

5.4 Relation of the Five-Year Plan to the College Mission:

The business programs offered by the Department of Business and Information Technology provide life-long learning and support to students in their academic, technical, and vocational pursuits. The goal of the programs is to foster in

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students a lifelong desire to learn, a passion to excel, and a commitment to contribute actively to their local community. Students graduating from the Department’s programs will be prepared to transfer to a four-year institution to continue as students in Business, Business Administration, Business Management, Computer Information Systems, Management Information Systems, or other comparable courses of studies.

Students earning Associate degrees, certificates, and awards will be qualified to enter the job market as office, production, and retail workers and, entry level supervisors and managers.

5.5 Strategies for Achieving the Plan:

The faculty in the department of Business and Information Technology will be responsible for implementing the plan by working with Counselors and Advisory Committee members. Detailed analysis of student success and preparedness will rely on the College’s retention of an Institutional Researcher. Implementation and evaluation of the plan will be ongoing.