Business Requirements for Billing Complaint / Dispute Letter of Request with the ff. contents: 1. Account Name (to whom the number is registered) 2. Account Number (found in your Statement of Account’s upper right portion) 3. Service Number/ Reference Telephone Number 4. Contact Person 5. Contact Number 6. Total amount disputed [applicable for dispute on charges only] 7. Payment details [applicable for unposted payments only] - Date / Time of Payment - Amount - Cash / Check (if check, indicate check # and issuing bank) - Location (where payment was made ex.BO, Bayadcenter, Quickpay Machine, etc.) Attachment/s:

Letter must be signed and with designation of the company’s authorized signatory Photocopy of 2 valid IDs of the authorized signatory Please rewrite the type of ID and ID number, for easy reference

Letter of Request can be forwarded to any of the channels:

Via fax, to 02-8606426; attention to PLDT – Business Group Via email, to smecare@pldt.com.ph ; attention to PLDT – Business Group To any PLDT Business office; attention to PLDT

Reminders:

If due to non-service, please specify all instances so we can verify with the technical group.

If regarding questionable charges, please attach the applicable Statement of Account and identify.

If regarding unposted payment, please attach the copy of the Official Receipt. We recommend submitting your Letter of Request via fax. If not, you can opt to send it

through email orto any PLDT Business Office. If you will be sending a Letter of Request via fax, please indicate the following details for

your primarycontact information: 1) Email Address, 2) Fax Number, 3) Contact Number/s. This will greatly help us in informing you if we’ve received all the documents you’ve sent over.