BusinessResilienceintheAgeofCloud

JohnaTillJohnson,CEO

NemertesResearchJanuary28,2020

©2021NemertesResearchDN10031 1

YouAreMostlyCloudAlready

DCPaaS

IaaS16.6%ofwork

13.6%ofwork

SaaS 23.1%ofwork

±  Enterpriseneedsseamlessservicedeliverynomatterthesource Internet

Branch

Branch

IoT

WAN

HQ

Branch

IoT

IoT

LessthanhalfthetotalITworkloadleftintheDataCenter

©2021NemertesResearchDN10031 2

SuccessDefinition:CloudServices•  Meantimetoidentify(MTTI):timetoidentifycauseofproblem•  Meantimetorestore(MTTR):timetorestoreservices/resolveproblem•  Meantimetonormal(MTTN):timetoreturntonormalservicedelivery

©2021NemertesResearchDN10031 3

MTTN=MTTI+MTTR

MTTI MTTR

Serviceinterrupted

Servicenormal

BenchmarkGroup:OverallPerformance•  AverageMTTIperincident:1128minutes(18.8hours)•  AverageMTTRperincident:693minutes(11.6hours)•  MTTN=1822minutes(30.4hours)

©2021NemertesResearchDN10031 4

1128minutestoidentify 693minutestoresolve

MTTN=30.4hours

MTTI MTTR

Serviceinterrupted

Servicenormal

SuccessGroupvs.Average

•  12minutestoidentify•  17minutestoresolve•  MTTNSuccess=29minutes

©2021NemertesResearchDN10031 5

MTTI MTTR

SUCCESSGROUP

1128minutestoidentify 693minutestoresolve(30.4hours)

SuccessGroupvsAllOthersandAverage

•  Successgroup:nearly100xfasterrestoringserviceso  Successgroup:42.1%oftimefiguringoutwhatiswrongo  Allothers:62%oftimefiguringoutwhatiswrong

©2021NemertesResearchDN10031 6

1128

12

1658

693

17

1014

Overall

Success

Non-success

Cloud Success Group: Medians of Mean Time to Normal Service (MTTN) in MinutesMTTI MTTR

Technology All othersSuccess

GroupPercent

DifferenceAll others

Success Group

Percent Improvement

Application PaaS (aPaaS) 35.9% 35.1% -2.2% 175 140 20.0%Integration PaaS (iPaaS) 26.9% 27.0% 0.4% 165 180 -9.1%Communications PaaS (cPaas) 32.4% 44.4% 37.0% 172.5 140 18.8%Serverless Computing 29.5% 35.1% 19.0% 170 180 -5.9%Containers 43.6% 45.9% 5.3% 165 165 0.0%Container Orchestration 48.1% 28.6% -40.5% 92.5 300 -224.3%Hyperconverged Infrastructure (HCI) 33.3% 43.2% 29.7% 180 152.5 15.3%Software Defined Networking (SDN) 42.3% 67.6% 59.8% 240 105 56.3%Cloud Management Platform (CMP) 66.7% 78.4% 17.5% 240 140 41.7%Cloud Service Broker (CSB) 30.8% 75.0% 143.5% 600 50 91.7%Cloud Configuration Automation (CCA) 35.9% 54.1% 50.7% 170 172.5 -1.5%Cloud Cost Management (CCM) 44.9% 54.1% 20.5% 189.5 170 10.3%Cloud Access Security Brokers (CASB) 52.6% 62.2% 18.3% 225 152.5 32.2%Cloud-Based Identity and Access Management (IAMaaS) 62.8% 81.1% 29.1% 162.5 170 -4.6%

ADOPTION MTTN

SuccessfulCloudOrganizations:Technologies

©2021NemertesResearchDN10031 7

*LookingatmedianMTTN

*

SuccessfulCloudOrganizations:Practices

©2021NemertesResearchDN10031 8

Practice All othersSuccess

groupPercent

DifferenceAll others

Success Group

Percent Improvement

Ad-hoc Automation: Change Management 41.2% 38.9% -5.6% 270 140 48.1%Ad-hoc Automation: Code Management 64.7% 66.7% 3.1% 120 172.5 -43.8%Ad-hoc Automation: Coding Standards 61.8% 66.7% 7.9% 331.5 140 57.8%Ad-hoc Automation: Standard Toolset 52.9% 44.4% -16.1% 120 182 -51.7%DevOps: Continuous Integration/Continuous Deployment 58.8% 66.7% 13.4% 145 175 -20.7%DevOps: Code Security Analytics 52.9% 44.4% -16.1% 162.5 152.5 6.2%DevOps: Scrums 58.8% 44.4% -24.5% 240 155 35.4%DevOps: Sprints 51.4% 35.3% -31.3% 120 182 -51.7%

ADOPTION MTTN

PracticeAll others

Success group

Percent Difference

All othersSuccess

GroupPercent

ImprovementCloud On-boarding Process 47.4% 70.3% 48.3% 189 122 35.4%Cloud Security Architecture 70.1% 75.7% 8.0% 135 175 -29.6%Workload Placement Process 55.8% 67.6% 21.1% 210 121 42.4%

ADOPTION MTTN

SuccessfulCloudOrganizations:Practices

©2021NemertesResearchDN10031 9

Position/TeamAll others

Success group

Percent Difference

All othersSuccess

GroupPercent

ImprovementCloud Team 53.8% 45.9% -14.7% 145 180 -24.1%Cloud Acquisitions Specialist 33.3% 48.6% 45.9% 225 120 46.7%Cloud Architect 69.2% 73.0% 5.5% 145 180 -24.1%Cloud Integration Specialist 53.8% 54.1% 0.6% 240 121 49.6%Cloud Operations Specialist 60.3% 59.5% -1.3% 132.5 180 -35.8%Cloud Security Specialist 67.5% 72.2% 7.0% 177.5 175 1.4%Cloud Solution Specialist 60.3% 67.6% 12.1% 240 132.5 44.8%

ADOPTION MTTN

SuccessfulCloudOrganizations:People,Organization

©2021NemertesResearchDN10031 10

MoreSuccessful:NotFewerEvents,FasterRecovery•  Moresuccessfulorganizations

have6xasmanyserviceincidentsannuallyo  Eventhoughonlymakingaboutasmanychangesinayearasallothers.

•  Theyresolvethemfastero  Thisappearstocomesdownto

o  Betterknowledgeofwhatiswhereo  Betterknowledgeofhowthingsareinterconnected

o  Bettercontainmentofimpact

©2021NemertesResearchDN10031 11

AbouttheStudies

•  Alldatafromindependent,self-sponsoredprimaryresearchconductedbyNemertesResearchin2019,2020

•  Researchstudiescompriseinterviewsandsurveys•  Typicalresearchstudy:400companies,12countries,24verticals

©2021NemertesResearchDN10031 12