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Business Services Organisation

INTERPRETING SERVICE TRAINING STRATEGY Training Strategy for the Northern Ireland Health and Social Care Interpreting Service

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Contents

Mission Statement ...................................................................................................... 2

Interpreter Training ..................................................................................................... 2

Purpose and Scope ................................................................................................ 2

Training Needs Analysis ......................................................................................... 2

Summary of Qualification Targets............................Error! Bookmark not defined.

Resources for Training Interpreters ........................................................................ 3

Training Records .................................................................................................... 3

Costing ....................................................................Error! Bookmark not defined.

Duties and Responsibilities ..................................................................................... 4

Evaluation of training .............................................................................................. 4

Practitioner Training ................................................................................................... 5


Training Needs ....................................................................................................... 5

Costing ................................................................................................................... 5

External Fee Earning Training .................................................................................... 6


Training Needs ....................................................................................................... 6

Costing .................................................................................................................. 6

Appendix A ................................................................................................................. 7

Appendix B ............................................................................................................... 15

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Mission Statement

The mission of the BSO is to support the Interpreting Service in meeting the needs of Patients, Clients and HSC Staff and to improve client satisfaction and service delivery through delivery of high-quality training to its Interpreters. To further meet the needs of HSCNI, training is offered to HSC practitioners informing them of the services NIHSCIS offers and guiding them in choosing the appropriate service.

Interpreter Training

The NI Health & Social Care Interpreting Service (NIHSCIS) has developed a Central Register of Trained, Professional, Self Employed Interpreters who provide language interpreting services for Patients and Clients who are not proficient in English. NIHSCIS offers 2 courses for Interpreters wishing to join the Register; The Open College Network Accredited Level 4 Community Interpreting Course (Appendix A) and the 4 day NIHSCIS Health Specific Conversion Course for Interpreters who have already obtained the Level 4 Certificate with another recognised Agency. Both Courses are delivered on a needs-only basis. The frequency of Courses is dependent on NIHSCIS provision rates, priority languages and Applicant availability.

Purpose and Scope

1. All Interpreters registered with the Interpreting Service will have achieved Level 4 OCN Community Interpreting (or equivalent or above)

2. New Interpreters joining the register will complete or have completed Level 4 OCN (those with no Interpreting qualification will complete a 12 day course those with an accredited qualification in Interpreting with another provider will be asked to complete a 4 day conversion to health course)

3. All Interpreters registered will have completed an English Language Assessment (either with NIHSCIS/BMC or the Agency whom with they achieved their qualification) OR equivalent (Students may have 3rd level English as part of their university qualification - the level undertaken and achieved should be clearly stated within their university transcript).

This policy applies to all Interpreters registered with NIHSCIS and those who are applying to join the register. This policy also applies to the providers of the training to ensure that the training is timely, relevant and there is a practical assessment of the effectiveness of training.

Training Needs Analysis

A Training Needs Analysis (TNA) or skills audit is to be conducted on an annual basis to identify current and future gaps within the service. Any gaps will be addressed by drawing up a training plan of all those requiring training and ensuring they are assigned a place on the relevant course.

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The TNA can also be used to devise an action plan, to ensure that all the Interpreters currently at Level 3 OCN receive an upgrade as soon as possible by identifying the need and providing training accordingly. Interpreter Register Application forms are held in the main NIHSCIS office and course places are allocated by shortlisting process which identifies language need through quarterly statistical reports.

Resources for Training Interpreters

OCN Level 4 Community Interpreting Programme:

Belfast Metropolitan College provides a 3 hour English language assessment to establish level of participants’ including grammar, reading writing & speaking module. The English Language Assessment must be completed prior to undertaking OCN Level 4 Community Programme.

Training Curricula is set out at the start for each topic. It contains detailed course content and assessment criteria. The assessment criterion for each unit of the course is different; refer to each individual unit criteria for more information (Appendix A).

OCN Level 4 can only be achieved once Interpreters have completed the full Community Interpreting Programme.

NIHSCIS also offers a 4 day Health-Specific Conversion Course for Interpreters who have achieved OCN 4 Community Interpreting and wish to register with NIHSCIS. The Training is delivered by the NIHSCIS manager and various HSC Practitioners. The Course consists of modules which include the NIHSCIS Terms of Business (Induction) and 4 complex areas of Health. Upgrade from OCN Level 3 to Level 4 for Interpreters currently registered with NIHSCIS is achieved by attending 4 sessions on ALL the complex areas of health, delivered by HSC Practitioners. NIHSCIS also plan to facilitate Interpreter refresher courses (timeframe TBC)

Training Records

Individual training records are held in the Interpreters electronic file and should include the following:

OCN training records and assessment results and Certificates

Other Relevant Qualifications – e.g. Community interpreting qualification

Mandatory training records e.g. Level 4 upgrade

Copies of relevant legal documentation e.g. Access NI clearance Interpreter Training Fees From March 2015 Course Applicants must pay the relevant fees outlined below in order to complete the OCN Level 4 or Conversion Course:

OCN Level 4 Community Open College Network Learner Registration £34.00

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Interpreting Programme Fee

Belfast Metropolitan College English Language Assessment (current rate)

£37.50

Access NI Enhanced Check £33.00

BSO ID Badge £10.00

Total cost per Interpreter £114.50

4 Day Health Specific Conversion Course

Access NI Enhanced Check £33.00

BSO ID Badge £10.00

Total cost per Interpreter £43.00

Duties and Responsibilities

Trainers It is the trainers’ responsibility to ensure that the training Interpreters receive is relevant to the role they are undertaking. Trainers must also ensure that students undertake assessments that truly test their abilities within a similar environment to which they will be working.

Service Manager/ Office Manager It is the managers’ responsibility to ensure that all Registered Interpreters have received appropriate training and that all relevant documentation is evidenced before Interpreters are registered for work.

Interpreters It is the Interpreters responsibility to attend and engage in the training provided and to inform management or trainers if they have any problems during the course or when they are practicing. Registered OCN Level 3 Interpreters are required to complete four “Complex Areas of Health” upgrade sessions in order to achieve OCN Level 4.

Evaluation of training

The NIHSCIS must regularly sample and evaluate its assessment practices and decisions, and act on the findings to ensure consistency and fairness. The evaluation is designed to ensure:

Assessment is appropriate, consistent, fair and transparent and does not unintentionally discriminate against any learner.

Learners clearly understand assessment requirements and are given opportunities to achieve against the assessment criteria.

Learners’ work is presented in a manner that enables effective verification to take place.

Evidence of learner achievement is clearly mapped to the assessment criteria. This assessment must be carried out by the NIHSCIS Manager alongside feedback taken from interpreters who have taken the course. (Sample feedback form Appendix B)

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HSC Practitioner Training

NIHSCIS offers a tailor-made training programme for all HSC Staff and Practitioners in Northern Ireland.

Purpose and Scope

After having received training HSC staff will:

Be able to choose the appropriate Interpreting service required for each patient e.g. telephone, face-to-face etc.

Be aware of the risks of using Untrained Interpreters

Understand the Role of the Community Interpreter

Have a copy of guidance on how to book an interpreter

Know where to access advice on best practice during an interpreting session

Training Needs

Training needs for these courses will be identified by HSC Equality Leads, NIHSCIS, HSC practitioners and the relevant course drawn up by the Interpreting Service Operational Co-ordinator and Manager (adapting the presentation per HSC Trust area).

Costing

There is no cost to HSC staff for attending the HSC Staff Working Well with Interpreter Sessions or for accessing advice and support on how to use the service.

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External Fee Earning Training

NIHSCIS offers tailor-made training programmes for Organisations outside of HSCNI including Queens University Belfast School of Medicine.

Purpose and Scope

The purpose of delivering Interpreting awareness sessions outside of HSCNI is to:

Engage with students studying subjects relating to Interpreting

Make students aware of the role the Interpreting Service plays within HSCNI

Ensure students understand some of the challenges faced by the Interpreting Service

Training Needs

The training needs are identified by the lecturer or head of each degree course or head of training for other organisations. Once the need is identified a member of the Interpreting Service will consult with the individual who requested the course and design a course to meet their needs.

Costing

The cost of a training session to an external body is on average £100 per half day session, however this is negotiable and a price for this course must be agreed with each institution based on the amount of information and time requested. Payment amount and method must be agreed before training takes place. An Invoice Request Form must be completed to invoice organisations or individuals for goods and/or services provided by BSO. Once complete the form should be sent to [email protected] or posted to Accounts Receivable Shared Services, Finance Dept. (2nd Floor), Tyrone & Fermanagh Hospital, 1 Donaghanie Road, Omagh, BT79 0NS

mailto:[email protected]

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Appendix A: Open College Network (OCN) Accredited Level 4 Course

OCN is a nationally recognised Awarding Organisation which offers high quality flexible credit-based qualifications across a range of vocational subject areas

OCN provide:

National qualifications and certificates for learning achievement

A responsive service to meet the specific needs of an organisation

Recognition of learner achievement which aids personal & professional progression

Expertise in curriculum development which improves the quality of learning

Quality Assured Accredited Learning

NIHSCIS OCN Level 4 Community Interpreting Programme Units Unit Title: Interpreting Research Skills for Health

Unit Level: Four

Unit Credit Value: 3

GLH:

NOCN Unit Code:PR6/4/NI/001

Unique Reference Number:CAQ801

LEARNING OUTCOMES ASSESSMENT CRITERIA

The learner will: The learner can:

1. Understand research methods used in health specialised interpreting assignments.

1.1. Explain and evaluate what information is needed by an interpreter.

1.2. Critically compare a range of research methods for interpreting assignments.

2. Understand how to report on outcomes of research.

2.1. Evaluate appropriate research strategies.

2.2. Explain and assess use of research information during complex interpreting assignments.

2.3. Explain appropriate report presentation style.

3. Understand how to access a variety of sources of information for use in health specialised interpreting assignments.

3.1. Develop a list of 25 agencies relevant to the community interpreter. 3.2. Evaluate the aims and services provided by organisations listed. 3.3. Evaluate the relevance of 3 agencies to each of the 4 main specialised areas of health interpreting.

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ASSESSMENT INFORMATION

Guidance: This grid gives details of the assessment activities to be used with the unit attached. Please refer to the NOCN Assessment Definitions document for definitions of each activity and the expectations for assessment practice and evidence for verification. The assessment activities for this unit are indicated in the table below: Key: P = Prescribed – this assessment method must be used to assess the unit. O = Optional – this assessment method could be used to assess the unit.

Case study P Project

Written question & answer/test/exam

Role play/simulation

Essay

O Practical demonstration

Report P Group discussion O

Oral question and answer Performance/exhibition P

Written description O Production of artefact

Reflective log/diary O Practice file

Owner:

Unit Grading Structure

PASS

Sector Subject Areas (SSA) More than one SSA can be listed

12.1

Unit Review Date (dd/mm/yyyy) This will be five years from implementation of the unit unless specified by the Sector Skills Council.

Availability for Use

Shared – open to all AOs to award credit Restricted – open to a defined group of AOs to award credit including those belonging to NOCN only Please delete the category not required.

Restricted organisations Please specify all that apply if applicable.

Assessment Guidance – mandatory Field cannot be left blank.

Free Text or N/A

Equivalences Maximum length of 150 characters for equivalence description if applicable.

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Unit Title: Community Interpreting Skills Unit Level: Four Unit Credit Value:3 GLH: NOCN Unit Code:EE3/4/NU/001 Unique Reference Number:CAQ809

This unit has 5 learning outcomes.

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

4. Understand the role of community and specialist health interpreters.

4.1. Explain the role and remit of the community interpreter.

4.2. Critically compare the roles of interpreter, translator and advocate.

4.3. Evaluate impact of language on communication.

4.4. Explain and evaluate the need to accurately interpret information.

4.5. Critically compare role of community interpreter to the specialist health interpreter.

5. Use appropriate terminology within health and public service settings.

5.1. Explain and evaluate the importance of documenting terminology.

5.2. Summarise the terminology encountered by the health interpreter.

6. Understand interpreting procedures. 6.1. Explain and assess the process of interpreting and the importance of keeping accurate records.

6.2. Perform and record an interpreting assignment.

6.3. Critically compare community health service interpreting to specialist health care interpreting.

7. Recognise implicit meanings, assumptions and cross cultural information.

7.1. Analyse cultural information impacting on communication.

7.2. Perform advocacy skills in an interpreting setting.

8. Understand post interpreting analysis. 8.1. Explain a typical post assignment assessment and evaluation of interpreting skills

8.2. Critically compare standard post assignment assessment to specialist health interpreter post assignment assessment.

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Assessment information Guidance: This grid gives details of the assessment activities to be used with the unit attached. Please refer to the NOCN Assessment Definitions document for definitions of each activity and the expectations for assessment practice and evidence for verification. The assessment activities for this unit are indicated in the table below: Key: P = Prescribed – this assessment method must be used to assess the unit. O = Optional – this assessment method could be used to assess the unit.

Case study

P Project


O Role play/simulation O

Essay Practical demonstration

Report O Group discussion O

Oral question and answer Performance/exhibition

Written description P Production of artefact

Reflective log/diary Practice file

Owner:


PASS


12.1






Free Text or N/A

Equivalences

Maximum length of 150 characters for equivalence description if applicable.

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Unit Title: Development of a Bilingual Glossary Unit Level: Four

Unit Credit Value:3

GLH:

NOCN Unit Code:FJ3/4/NI/006

Unique Reference Number:CAQ796

This unit has 3 learning outcomes.

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

9. Understand terminology encountered when interpreting for Health & Social Care (HSC) and public services.

9.1. Develop a list of 250 terms encountered by interpreters giving explanation and translation.

9.2. Develop a list of 100 terms with definitions in the 4 main areas of specialised health interpreting.

Understand the need for a bilingual glossary 9.3. Evaluate the use of a bilingual glossary in an interpreting situation.

9.4. Analyse an interpreting assignment justifying the use of terminology.

10. Create a bilingual glossary 10.1. Develop a bilingual glossary in accessible format of terms commonly used in HSC settings.

Assessment information

Guidance: This grid gives details of the assessment activities to be used with the unit attached. Please refer to the NOCN Assessment Definitions document for definitions of each activity and the expectations for assessment practice and evidence for verification. The assessment activities for this unit are indicated in the table below: Key: P = Prescribed – this assessment method must be used to assess the unit. O = Optional – this assessment method could be used to assess the unit.

Case study

O Project


Role play/simulation P

Essay

Practical demonstration

Report Group discussion P

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Oral question and answer Performance/exhibition

Written description O Production of artefact

Reflective log/diary Practice file P

Owner:


PASS


12.1






Free Text or N/A

Equivalences

Maximum length of 150 characters for equivalence description if applicable.

Internal Moderation

The appointed Internal Moderator for the Level 4 OCN CIP is the NIHSCIS Band 5 Operations Co-Ordinator. The Role of the Internal Moderator is to:

Verify the appropriateness of the assessment strategy for a unit

Verify the appropriateness of individual assessment tasks against the principles itemised above and any particular requirements of the qualification.

Ensure that tutor records are clear and current

Ensure that tutor feedback to learners is clear unambiguous and related to the assessment criteria.

Ensure that all assessment decisions are valid

Provide written feedback to assessors on all aspects of the assessment process.

Ensure that all quality improvement recommendations are monitored and actioned.

*The Internal Moderator must have completed training and officially registered with OCN before moderation can take place.

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OCN Level 4 Community Interpreting Programme Training Content

Belfast Metropolitan College: English Language Assessment is mandatory prior to OCN training.

OCN Level 4 Training consists of 3 units (9 credits in total) and is currently assessed as follows: Unit 1: Research Skills

Unit 2: Bilingual Glossary

Topic Task Format

Bilingual Glossary

List of English jargon terms in HSC settings Written list

Bilingual Glossary

50 Terms with explanation (50% within HSC settings)

Completed Glossary

Bilingual Glossary

20 Technical and Colloquial terms HSC related Completed Glossary

Bilingual Glossary

180 Terms with direct translation (50% within HSC areas)

Completed Glossary

Bilingual Glossary

100 terms specialized areas of Health – Mental Health, Maternity, Speech and Language Therapy and Social Services

Completed Glossary

Unit 3: Community Interpreting Skills for HSC settings

Topic Task Format

Community Interpreting Skills for HSC settings

Discussed skills to become an interpreter for Health

Written paper from discussion in class


Reflect on own and other’s interpreting skills in a range of situations

Discussion and self-evaluation paper (in class)

Community Final Complex Role Play Recorded

Topic Task Format

Research Skills

Directory of 25 Organisations Written directory

Research Skills

Detailed Information on 5 support organisations – being 3 of them related to the 4 main complex areas of Health

Presentation (in class)

Research Skills

Essay (500-700 words) on the Needs of Ethnic Minority Community

Written paper

Research Skills

Health and Social Care Issue brief outline (e.g – certain condition, treatment, illnesses or area of Social Services)

Presentation (in class)

Research Skills

Research Log and Evaluation Written list and Paper

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Interpreting Skills for HSC settings

Scenario


Case Study – Primary care Case study sheet in class


Case Study – Hospital services Case study sheet in class


Case Study – Mental health Case study sheet in class


Case Study – Social Services Case study sheet in class


Case Study – Community care Case study sheet in class

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Appendix B

Course Feedback Form

Name of Course:

Name of Instructor:

Please read the following statements and indicate your impressions

Strongly Agree

Agree Neutral Disagree Strongly Disagree

1. The training met my expectations.

2. I will be able to apply the knowledge learned.

3. The training objectives for each topic were identified and followed.

4. The content was organised and easy to follow.

5. The materials distributed were pertinent and useful.

6. The trainer was knowledgeable.

7. The quality of instruction was good.

8. The trainer met the training objectives.

9. The Assessment was fair and in line with the learning objectives.

11. Any other comments

Thank you for your participation

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Business Services Organisation INTERPRETING SERVICE ... › pdf › DRAFT_Training_strategy_v7.pdf · Written description O Production of artefact Reflective log/diary O Practice