Registration and Accreditation

Our Services

The 3rd Asia Pacific Super Excellent BrandWinner of the Service Excellence Award

Pembangunan Sumber Manusia BerhadRegistered Class A Training Provider

Ministry of EducationRegistered as a private educationservice provider

Ministry of FinanceRegistered training, course/seminar and educationmanagement service provider

Customer Relationship Management and Contact Center Association of MalaysiaAccredited by CRM & CCAM

Western Kentucky UniversityLocal Partner of WKU in Malaysia offeringAmerican State University Certification

ATCEN is the People Development Expert. We assist our clients to achieve their corporateobjectives with our Business Training, Business Events and Business Advisory services.

Business Events

Business Advisory • People Development & Management

• Strategic Brand Management

• Contact Centre Operations & Management

Public Programs, In-House Programs & Certification Programs

• Customer Service & Contact Centre

• Sales & Business Development

• Leadership & Management Development

• Human Capital Development

• Communication, Presentation & Writing

• Clerical & Non Executive Development

• Quality & Supply Chain Management

• Technical & Engineering

Business Training

Meetings & Seminars

Incentives & Retreats

Conferences & Workshops

Team Building & Team Events

Our Learning Activities & Facilities

CUSTOMERSERVICE

CONTACTCENTRE

SALES&BUSINESSDEVELOPMENT

CLERICALDEVELOPMENT

• Customer Service Mindset & Attitude• Telephone Etiquette• Creating the WOW Customer Experience• Managing Difficult Customers & Service Recovery Essentials• Certified Customer Service Professional (CCSP)

• Management Skills for the Administrative Professional• General Office Skills for Clerical & Administration Staff• Financial Competence & Clerical Skills for Clerks

• Contact Centre Awareness • Contact Centre Inbound Tele-Service• Persuasive Tele-Collection Skills• Certified Contact Center Professional (CCCP)• Certified Help Desk Professional (CHDP)

• The Sales Champion Mindset & Attitude• Customer Focused Selling Retail Sales & Service• Outbound Tele-marketing & Cold Calling

• High Performance Selling & Powerful Closing Techniques• Handling Sales Objections & Negotiation Skills• High Impact Sales Presentation Skills• Up-Selling & Cross-Selling• Relationship Marketing• Key Account Management & Selling to Senior Management• Certified Sales Professional (CSP)

• High Performance Sales Force Management• Sales Coaching & Motivation• Strategic Marketing Management• Successful Tele-Sales Management

• Contact Centre Coaching• Service Level Agreement Management• Certified Call Quality Management (CCQM)• Certified Contact Center Team Leader (CCCTL)• Certified Contact Center Manager (CCCM)• Accent Neutralization for Contact Centres

• Managing the Branded Customer Experience• Customer Service Coaching

Frontline

Management/Operation

Frontline

Management/Operation

Essential Level

Advance Level

Management/ Operation

HUMANCAPITALDEVELOPMENT

MANAGEMENTDEVELOPMENT

COMMUNICATION,PRESENTATION&WRITING

• Positive Work Attitude• Emotional Intelligence (EQ) for the Workplace• Training Needs Analysis & Evaluation• Train the Trainer - Experiential Learning • Certified Train-The- Trainer Program

• The Young Executive Program• Effective Supervisory Skills• Executive to Manager – The Transition• The 8 Critical Skills of A Successful Manager• Assertiveness & Conflict Management Skills

• Leadership 21• Action Leadership• Strategic Leadership Communication• Media Interviewing Skills• Personal Branding & Influencing Skills

• Effective Communication Skills• Business English Communication Skills• Customer Service English

• Professional Image & Grooming Skills• Powerful Presentation Skills• Public Presentation Skills

• Business Writing Skills• Technical Report Writing

• Strategic Planning• Strategic Thinking & Mind Mapping• Change Management• Performance Management for Results - Balanced Scorecard• Coaching for High Performance• Project Management Essentials• Project Management Advance Level• Behavioral Interviewing Skills• Finance for Non-Finance Managers• HR for Non-HR Managers• Creativity & Problem Solving @ Work

Management Development

Leadership

Communication

Business Management

Presentation

Writing Skills

View www.atcenacademy.com for the latest Public Workshop Offerings.

BPO Contact Centres : VADS, SRG Asia Pacific, iCIMB, Scope International, Symphony, Atos Origin, CSC Malaysia, SNT Global Services, e-Genting, Sudong, Shell Information Technology International, DHL-IT, IBM-RCC

Telecommunications : Celcom, DiGi, EasyCall, Jebsen & Jessen, Maxis, REDtone, TM, TIME dotCom, Telekom Sales & Services, Dhiraagu (Maldives), DST (Brunei), Singtel (Singapore)

Information & Communication Technology :AIMS, Dell, Intel, iPerintis, IBM, HeiTech Padu, Dagang Net, HP, Measat, MEPS, Mesiniaga, Microsoft, Scan Associates, Silverlake, Huawei, Axon, BIT, BT, Cisco, Comex Genesys, EPS, Formis, Highpoint, InfoConnect, IITC, ITApps, ISS Consulting, Jaring, Johnson Control, Maxfame, MYOB, N2N Connect, P&O Global Technologies, Patimas, Sapura, Sarawak Information System, SLW, Datacom, Gapurna Technologies, Diagnosis, MDEC, Genting Information Knowledge Enterprise, Pentasoft

Consumer Goods : Nokia, Philips, Sony, Fuji Xerox, Epson Malaysia, LG, Hitachi, NEC, Olympus, Siemens, Chiyoda, Coca-Cola, Guinness Anchor, General Electric, Danisco, Panasonic, Nestle, Dumex Malaysia, F&N, Premier Milk

Ministries, Government Agencies and Utilities : Bank Negara, KWSP, Idaman Unggul, LHDN, KTMB, PSMB, PBAPP, SSM, Syabas, TNB, MOHR, MOH, HIDC, JPN, MATRADE, SIRIM, CGC, INSKEN, PNS, MDEC

Banking & Financial Services : Bank Negara, Bursa Malaysia, CIMB Group, Malayan Banking, AmBank Group, Standard Chartered, Asian Finance Bank, Bank Kerjasama Rakyat Malaysia, Citibank, RHB Bank, OCBC Bank, Alliance Bank, Affin Bank, Affin Investment Bank, Amanah Raya, American Express, AEON Credit Service, Bank Muamalat, BSN, Commerce International Group, ECM Libra Investment Bank, EON Bank, HSBC Bank, Hong Leong Bank, Kuwait Finance House, MBF Cards, SME Bank, Agrobank, MIDF, Al-Rajhi, Bank Islam

Oil & Gas : Shell Trading, BP, Petronas, ExxonMobil, SapuraCrest Petroleum, Scomi

Insurance :AIA, AIG, Etiqa, Allianz, AXA Affin, AmG, AmLife, TM Asia, Prudential, ING, Commerce Life, Commerce Assurance, Great Eastern, Kurnia, Mayban, MAA, Mayban Fortis, Multi-Purpose, RHB Insurance, Tokio Marine, Uni.Asia, Antah, Prudential BSN Takaful, Hong Leong Assurance

Education : Western Kentucky University (USA), Penang Skills Development Center, INTI, HELP, IMU, Binary, Dasein Academy, ICOM, KDU, KBU, Kolej Yayasan UEM, MARA, MMU, Malaysian France Institute, SEGi, Taylor's, ISKL, UITM, Sesame Medical

Construction, Properties and Property Development : IOI, IJM, Sunrise, S P Setia, Sunrise, TSI Holdings, UEM, Carey Real Estate, Sunway, Lafarge, Southern Cement, Boustead

Retail : Nike, Gucci, Canon, Club 21, Royal Selangor, Cerebos, L'Oreal, IKEA, Baby Kiko, Courts Mammoth, Watsons, King's Confectionery, Revenue Valley, Tohtonku, Ikano

Logistics : DHL, Pos Malaysia, Air Asia, TNT, Pharmaniaga, UPS, Gagasan Carriers, Hanjin Shipping Line, IDS, MAS, Modern Shipping, Multimodal, Skynet, CMA-CGM

Automobile : EON, Tan Chong, Proton, Peugeot, Perodua, Honda, UMW-Toyota, Lexus

Hospitality and Medical : Cititel, Crowne Plaza Mutiara Kuala Lumpur, Shangri-La, Rasa Sayang, Pangkor Laut, Equatorial, Holiday Inn, Paradise, The Hilton Group, Resorts World, Starwood, Berjaya Hotel, Fresenius Medical Care Malaysia, NCI Cancer Hospital, Island Hospital (Penang), Gleneagles Hospital (KL), Pantai Cheras, Fournier

Media : The Star, The New Straits Times, Media Prima, Zenith Media, The Sun, ASTRO, outLOUD Studios

Others : Asia Assistance Network, CNI, Dunham-Bush, DKSH, Emerson Network Power, Electronic Commerce, Empire Engineering, Finisar, Floreal Knitwear, Heidelberg, KPMG, M-Asia, Media Harta, Manpower, NWP Holdings, O'Connor's, Rapp Collins, Mead Johnson, Sime Darby, SCA Hygiene, Super Pages, The Lion Group, Trust International, Tyco, ADT, Teknik Janakuasa, Pro-Tank, Asian NDK Crystal, Continental Automotive, EIG, Agensi Pekerjaan iForte, T-Melmax, Touch ‘n Go, Rentwise, Robert Bosch, Bridgestone, CCM Pharmaceuticals, Merck, Bristol-Myer Squibb

Kindly log on to www.atcen.com/clients.htm for complete list.

www.atcen.comD-5-12, Ritze Perdana Business Center,

Jalan PJU 8/2, Damansara Perdana, 47820 Petaling Jaya, SelangorTel: +603 7728 2623 Fax: +603 7728 2620 Email: info@atcen.com

Clients