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LondonExcellence Benchmark™
Application form and Stakeholder Analysis
Name of Organisation
Date
LondonExcellence Benchmark™ Application Form
Please complete this form and email to [email protected] can be received at any time. Following the assessment the results will be approved by the LondonExcellence Board and certificates and logos will be presented following this approval. As we use volunteer assessors we are able to keep our fees low, providing extraordinary value for money, giving you at least three full days of time from each of two experienced managers.
For corporate members: (Note: An SME is where the parent organisation has fewer than 250 staff)SME / Not for profit / Public sector: £1,000+vat All others: £1,250+vat
For non-members:SME / Not for profit / Public sector: £1,250+vat All others: £1,500+vat
Fees for assessments involving more than 250 staff or 2 sites are dependent upon their size and complexity - please contact us for more details. Please note: Fees will be invoiced and must be paid prior to the assessment. Expenses will be charged at cost for site visits outside the M25 and will be invoiced after the site visit.
Primary contact: Name: Address:
Organisation: Position: Postcode:
Telephone: Mobile:Email:
PO Number:
Organisation Details:
Name of department, division or project (where applicable):No. of Staff: No. of Locations: Sector: Public Private NfPNature of business (eg construction, retail, housing etc):
Number of staff in parent organisation (where applicable):If your application is for a department, division or project:
Are your staff accountable to, and managed through, the department, division or project head?
Yes No
Is your management structure clearly definable / separate from the parent organisation?
Yes No
Are your management systems clearly definable and managed within the department, division or project? Yes No
Do you operate your own budget/management accounts? Yes No
Do you identify and set independent targets / performance measures? Yes No
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LondonExcellence Benchmark™ Application Form
If you are a department, division or project that is a part of a larger entity, please describe the relationship with them.
What does your organisation do? If you have a mission, vision or values statement, please include it here.
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Your Organisation Chart: Please provide your organisation chart / organogram below:
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Stakeholder Analysis: Please tell us about the stakeholders in your organisation: (You don’t have to fill all rows if you do not have a wide range of stakeholders)
Who has an interest in what you achieve?
What do they need or expect from you?
How do you meet these needs? How do you measure ‘success’?
1. Those who use your products and services: customers, clients, service users and so forth
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Stakeholder Analysis: Please tell us about the stakeholders in your organisation: (You don’t have to fill all rows if you do not have a wide range of stakeholders)
Who has an interest in what you achieve?
What do they need or expect from you?
How do you meet these needs? How do you measure ‘success’?
2. Those who design / develop and deliver on your behalf: staff, volunteers, contract staff etc
Who has an interest in What do they need or expect How do you meet these needs? How do you measure
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Stakeholder Analysis: Please tell us about the stakeholders in your organisation: (You don’t have to fill all rows if you do not have a wide range of stakeholders)
what you achieve? from you? ‘success’?3. Those who govern your organisation’s actions: directors, trustees, shareholders, parliament, government agencies, regulators...
Who has an interest in What do they need or expect How do you meet these needs? How do you measure
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Stakeholder Analysis: Please tell us about the stakeholders in your organisation: (You don’t have to fill all rows if you do not have a wide range of stakeholders)
what you achieve? from you? ‘success’?4. Suppliers of other resources & services; Partners and those who share a common purpose - other organisations whose purpose supports the achievement of your own
Who has an interest in what you achieve?
What do they need or expect from you?
How do you meet these needs? How do you measure ‘success’?
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Stakeholder Analysis: Please tell us about the stakeholders in your organisation: (You don’t have to fill all rows if you do not have a wide range of stakeholders)
5. Others in local, national or international society who are affected by what you do through your environmental and social impact, charitable actions etc. This may include neighbours, families and friends of employees, charities, schools, scout groups, the media etc
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LondonExcellence Benchmark™
Application Form
Further information requirements:You now need to put together supporting information which must be submitted along with this document by email attachment to LondonExcellence at: [email protected]
1) Supporting information:The supporting information must be in the form of a pdf document with no more than 10 A4 pages. This should include further information about your performance and achievements and might include scanned pages from your:
business plan annual report performance reports etc
Please ensure that this additional information provides sufficient information for us to assess your results.
2) Staff email addressesThe next steps in the process will include an on-line benchmark survey administered by LondonExcellence.We will send a short benchmark survey to your staff with a more detailed benchmark survey being sent to your leaders/managers. You will need to decide who you classify as leaders/managers in your organisation. Leaders/managers will include your directors and senior team but you may wish to include your middle management and team leaders. The surveys for staff and managers are quite different in their nature and, if you wish to see the difference between the two before deciding which survey is appropriate for your team leaders and middle managers, then please do contact us first.Please provide an Excel file containing one line for each member of staff including:Column 1: email addressColumn 2: first nameColumn 3: the word 'staff' or 'manager'
Next stepsOnce we receive all this information our assessors will then contact you to arrange a mutually convenient date for a site visit where they will wish to meet with key management and some staff. Further details will be provided by the assessors giving you plenty of time to make arrangements. Please note, the site visit is intended to be a very informal day so please do not worry about this disrupting your operations.If you have any queries, please do not hesitate to drop me an email or give me a call on 020 8405 5064.Rose Viggiani,Chief Executive, London Excellence
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