Bute Community Council19 November 2014

Agenda

• Introduction• Previous Action Points• Summer 2014• Wemyss Bay Closure

Works

TimetablesFares

• RET• AOB

Introduction

• Simon Richmond, Area Operations Manager, CalMac• Alison Cowan, Port Manager, CalMac• Scott Goodwill, Port Manager, CalMac• Ramsay Muirhead, Head of Civil Engineering, CMAL• Brian Sydney, Senior Civil Engineer, CMAL

Purpose

• Purpose;To jointly review operations performance and service.

To outline details of the forthcoming Wemyss Bay Closure and seek response to proposals

Previous Action Points

• New Port Manager• Greater emphasis on customer service• New signage for service disruption ordered• Port tidiness improved• Better lift disciplines• Disabled fares and concessions still under review• Reviewing improving disabled assistance

Punctuality & Reliability.

Route

Operated Sailings Additonal Sailings Diverted Sailings Cancelled Sailings

Total Cancelled Sailings after Relief

EventsTotal Scheduled

Sailings Total On TimeCurrent Previous Current Previous Current Current Previous Current Previous Current Previous Current Previous

Colintraive to Rhubodach 14,018 14,062 80 80 0 53 30 2 1 13,992 14,012 13,936 13,978

Wemyss Bay to Rothesay 6,448 6,487 6 0 10 113 63 48 6 6,556 6,550 6,317 6,383

Totals 20,466 20,549 86 80 10 166 93 50 7 20,548 20,562 20,253 20,361

% of Operated Sailings

   

0.40% 0.40% 0.00% 0.80% 0.50% 0.20% 0.00%

   

99.00% 99.10%

% of Total Sched Sailings

   

0.40% 0.40% 0.00% 0.80% 0.50% 0.20% 0.00%

   

98.60% 99.00%

Carryings: % Change

YoY

Cars Coaches CVs

 Wemyss Bay to Rothesay

4% 1% 1%

 

4 April 2014 to

26 October

2014        4 April 2013 to

26 October

2013                 

Summer performance 2014• 99% operated services on time• Wemyss Bay /Rothesay car traffic up 4%• Bute Games overall improvement in ticketing and

service – Sat passenger numbers up 1%– Additional vessel chartered

• Coaches down 10% over the weekend – despite coach discount offered!

Timetables

• New timetable now in place for winter (from 27/10/14)

• Late ferries continued between June to circa end August but uptake was disappointing

• No plans to change core timetable • Request to move the 0740 sailing from Rhubodach to

0730 as a result of the change to opening time at Dunoon Grammar School

Wemyss Bay Refurbishment• Significant investment to help secure a safe, efficient and reliable service to

Rothesay by Caledonian Maritime Assets Ltd (CMAL), the port owners and organisation responsible for its upkeep

• The essential repairs – scheduled to begin in Spring 2015 – will mean the temporary diversion of the Rothesay-Wemyss Bay route to Gourock. Total closure of Wemyss Bay over a reduced period of time was the best option and presented the least inconvenience for customers

• Essential investment in the historic pier will prolong its life for many years and improve reliability of the service in the future - CMAL have advised that work cannot be put off any longer without the risk of a major failure which would render it unusable for an even longer period

• The Colintraive – Rhubodach service will be unaffected by the diversion. (Works are planned here following the completion of Wemyss Bay.)

• CMAL will consult with local businesses and residents in Wemyss Bay over disruption

Wemyss Bay Works Outline• Removal of existing fender system• Removal of linkspan and transportation to Inchgreen Quayside (Port

Glasgow) for refurbishment• Building works to existing ticket office• Building works to listed walkway structure• Pier deck alterations to accommodate proposed new fender system• Installation of new fender system (comprising driven steel piles and fender

jacket assemblies)• Concrete repairs to the pier roundhead• Installation of cathodic protection system to pier• Dredging to the West and North West of the pier• Reinstatement of the linkspan following refurbishment at Inchgreen

Gourock Works Outline• Installation of new boat steps (to accommodate passenger only vessels)• Closure of existing “Kilcreggan” steps• Installation of new traffic management and marshalling layout, including:

Re-surfacingRoad markingsSignageBarriersFences

• Building works to accommodate Rothesay ferry services

Gourock

• New port office and ticket portacabin to be installed• Traffic marshalling area improvements • Overspill car parking at Riverside Rest Home• Wemyss Bay staff to relocate – additional customer

service staff on site• Timetable developed to reflect integration with trains

and regular services

Proposed Pricing

• Discount of 15% available for duration of Wemyss Bay closure. These fares will be maintained for the duration of the works.

- Current 9 day saver return W Bay/Roth:- Adult price is; £7.20, discounted price £6.12- Car price is; £27.50, discounted price £23.38

Customer Service Issues

• Buses available from Gourock Station to Inverclyde from 07.20 till 17.50 – dep every 30 mins – 13 mins journey

• 4 trains per hour to Glasgow available Mon – Sat• Passenger survey to be carried out on travel patterns• Telephone assistance team available to answer queries• Passenger gangway available (subject to tides) - No Passenger

Access System – additional assistance will be available• Dedicated customer service team available• Info desk at Wemyss Bay under consideration

RET- Fares• RET will be rolled out in October 2015, including services to

Bute• Once introduced there will be a single RET fare all year round

(revised at the start of the summer timetables)• Our understanding is that the SPT Concessionary Travel

Scheme will continue when RET introduced• The Ferries Plan confirms that RET fares will be competitive

with any previous multi-journey single equivalent fare. To be announced in due course

AOB• No tax discs from 1/10/14 – V5 document required as

alternative with Blue Badge• Disruptions information now on ‘Twitter’ live

• Next meeting

Any Other Business

Going forward?