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Buying vs. Leasing and Outsourcing Technology. January 19, 2007 Downers Grove, IL. Outsourcing Technology. January 19, 2007 Downers Grove, IL. 3 critical things to remember…. Let’s start with Questions. #1. Be VERY careful who you hire!. #2. ALWAYS Remember to check references!. - PowerPoint PPT Presentation
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Buying vs. Leasing and
Outsourcing Technology
January 19, 2007
Downers Grove, IL
Outsourcing Technology
January 19, 2007
Downers Grove, IL
3 critical things to remember…
Let’s start with Questions
Be VERY careful who you hire!
#1
ALWAYS Remember to
check references!
#2
Did you think about it before you did it?
#3
Let’s start with Questions
WHO-WHAT-WHERE-WHEN-WHY-HOW???
• Who is making I.T decision? Are they Centralized or Decentralized decisions?
• Where is your district right now? Size? Current staffing? Challenges?
• What services will be outsourced, and what services will still be taken care of by district staff?
• When (if) you move forward with your decision, when will you reevaluate?
• Why consider Outsourcing anyway?• How will it benefit you?
Outsourcing IT Support Questions
• Paradigm shift in Tech Director role?
• Cost efficiencies?• Onsite vs. Remote Options?• Company vs. person? Not always the same resource… why not?
Internal I.T. Staff
• Staffing to the task What is the skill-set needed?• Shortages of internal resources Who is currently overloaded? What about Vacations, Sick Time, Availability?
Technology Changes Where is your staff getting training?
• Personnel Changes Why continue to Hire, Train, Manage?
Do you want to know what I would
do?
What are logical steps?
1. Choose someone you trust to develop a feasibility study with YOU.
2. Look at current costs3. Look at costs over time4. Build ROI & Cost/Benefit for your
district5. Start Small… I mean small.
6. Develop Criteria for success7. Test theory along the way8. Decide on solutions with consensus &
logic
Why Should A District Outsource?
• Save Money
• Eliminates Administrative “Headaches”
Are these enough reasons?
What could you outsource?
• Entire Technology (M.I.S.- I.T.) Department– Personnel – Space– Software– Hardware
• MIS Staff Only
• Managed Services
The district is buying the expertise of the outsourcer!
Where does Asset Management fit into this conversation?
WHAT is most important to you?
• Network Reliability 100% Uptime• Network Security -Asset Management, Disaster Planning, Backup Solutions
• Software Compatibility & Licensing Issues
• Interoperability & Data Integration Efficiency
• Converging Systems– Telephone, Video, Security, Clock/PA, HVAC/Lighting
Tasks or People?
• Network Consultation Design-Security-Disaster Recovery
• Software Selection and Procurement• Remote Monitoring, Patching, Security• Asset Management• Remote Help Desk• Offsite Backup Storage• Projects• On-site Technology Staffing
Outsourced I.T. Staffing
• Technology Staff– Network Design– Network Support– Hardware & Software Maintenance– Data Management & Reporting– Security (Patching, Monitoring, Layered Approach)
– Instructional/Curriculum Support (helping teachers be more effective)
– Staff Development– Help Desk
–What else???
What are the Benefits?
• Eliminates administrative headaches • Outsourcer is responsible for Hiring/Firing• Salary – no union rules• Continuous support – vacation/sick time• Reduction in costs• Predictable IT Expenditure• Access to a diverse range of knowledge, resources
and technology solutions• Extend your in-house IT team
Choice A
Choice B
Guidelines for Outsourcing
• Define roles– Internal staff– Outsourced entity
• Establish clear goals (success measurements)– Financial– Non financial
• Define a reporting structure– Who does the outsourced firm take direction from?
– How does the firm report back to the District?
When to Outsource
• Need to save money on technology• Need to to increase the level of service
• District needs increased accountability
• Growth is outpacing internal staffing– Growth in numbers of computers– Growth in complexity of systems
Jason MarquardtAmerican Capital630 512-0066630-512-0070 Faxjmarquardt@americancapital1.
comwww.americancapital1.com
John VonderMMF Leasing630 389-9921Toll Free Phone & Fax:
[email protected] www.MMFLeasing.com
Terry Tamblyn, Ed.D.Naperville School District
203630 [email protected]
Dave MoravecIntegrity Technology
Solutions309 664-8115309 662-6421 [email protected]
